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Shaping User Experience

2012, Electronic Resources and Libraries Conference 2012 Austin Texas United States

Usability and the Digital Library As a librarian, what set of assumptions do you make about your users when you create digital library resources? Usability Defined Usability studies how users engage a given product. It draws from the principles of user-centered design, which places successful user interaction with a product as key to redesign. Usability is not a focus group—we are not testing whether users like the product (solely); rather we are testing their ease-of-use or navigational success of a product. D.E.A.R. 0 Discovery 0 Evaluation 0 Analysis 0 Reporting Usability Triangle See Say Do Usability Research Methods 0 Active Intervention 0 Eye Tracking 0 Pre- and Post-Test Surveys 0 Retrospective Recall 0 Think Aloud Protocol 0 Movement Tracking (mouse clicks, dwell time, time on task) 0 Observing User Behavior M.E.E.L.S. 0 Memorability 0 Errors 0 Efficiency 0 Learnability 0 Satisfaction Test Plan 0 Client 0 Research Description 0 Goals 0 Users/target audience 0 Tasks 0 Methodology 0 Test Script 0 Analysis 0 Reporting Paper Prototyping It’s your turn! Iterative Design Iterative design is a process whereby the usability test results of a product lead to multiple stages of redesign. This means users give feedback on the product at all points in the product’s design: from planning, to building, to finishing the product. Iterative design centers the user in building products and systems. A Case Study Usability Testing