- Universiti Teknologi PETRONAS, Management and Humanities, Graduate Studentadd
- Corporate Governance, Strategic Management, Business, Management, Diversity, Diversity Management, and 13 moreFirm Performance, Quantitative Methods, Qualitative methodology, Organizational Behavior, Total Quality Management (TQM), Halal food, ISO 9001-2008, Supply Chain Management (SCM), RFID Technology, Business Management, Six Sigma, Agency Theory, and Board of Directorsedit
- I have been employed in corporate sector for 4 years. Whilst my background prior to this was in business & management... moreI have been employed in corporate sector for 4 years. Whilst my background prior to this was in business & management related roles, the move to corporate sector provided exposure to research and innovation - these have since become two of my passions.
I commenced a full-time PhD in 2013 to pursue my passion for research. I am based in Management Sciences and study within the Centre for Research & Innovation. My interests lie in the field of Corporate Governance, Strategic Management, Firm Performance, Diversity Management and Financial Performance.
Upon the conclusion of my PhD, I plan to return to teaching, as consultant or trainer and continue researchedit
This research investigates logistics service quality of the air freight provider from a shipper's perspective in Malaysia. The multiple empirical case studies are used to collect data from the shipper's perspective. Findings... more
This research investigates logistics service quality of the air freight provider from a shipper's perspective in Malaysia. The multiple empirical case studies are used to collect data from the shipper's perspective. Findings suggest there are five main factors that represent air freight service quality of the air freight provider. They are ground handler attitude, fast delivery, communication and information sharing, product reliability and price. These findings contribute to the current theory of Logistics Service Quality (LSQ) with specifically enhance our understanding of air freight service quality. These findings contribute to the current theory of air freight service quality where it is still underdeveloped. This research studies LSQ from shippers perspective only. Findings from this study has developed better our current understanding of logistics service, particularly in air freight sector. Thus, this study is pioneer that offers a study on LSQ in air freight perspec...
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The objective of this study is to explore and confirm the validity and reliability of the measurement instrument to determine the role of access to financing, relational capabilities and component of strategic orientations on SMEs... more
The objective of this study is to explore and confirm the validity and reliability of the measurement instrument to determine the role of access to financing, relational capabilities and component of strategic orientations on SMEs performance in Nigeria. SMEs performance is paramount due to their significant contribution to employment and GDP. The issue of non-performance of SMEs and lack of empirical evidence on the role of strategic orientations on SMEs performance in emerging countries particularly Nigeria motivated the study. Therefore, confirming the validity and reliability of the measurement items will remove doubts regarding the applicability and suitability of the instrument in another context. It will also stand as the guide for full scale research. The study employed a survey approach and collected 33 useable questionnaires from SMEs in Kano-based on systematic random sampling technique. The model examined five factors as a determinant of SMEs performance in Nigeria. Hen...
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Objective An enthusiastic, adaptive and fast-learning person with a broad and acute interest in corporate governance and firm performance, I particularly enjoy collaborating with researchers from different disciplines to develop new... more
Objective An enthusiastic, adaptive and fast-learning person with a broad and acute interest in corporate governance and firm performance, I particularly enjoy collaborating with researchers from different disciplines to develop new skills and solve new challenges.
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This research aims to examine the mediating role of the use of the e-commerce and moderating influence of entrepreneurial competencies on the performance of small and medium enterprises (SMEs). The study data were collected via a... more
This research aims to examine the mediating role of the use of the e-commerce and moderating influence of entrepreneurial competencies on the performance of small and medium enterprises (SMEs). The study data were collected via a structured questionnaire comprised of a seven-point Likert scale from practitioners serving at the top and middle-level positions in Pakistani SMEs. The Partial Least Squares Structural Equation Modelling (PLS-SEM) technique was applied on 250 useable returned questionnaires. The results showed that the association between the use of e-commerce and firm performance is positively significant. Moreover, the use of e-commerce mediates the positive association between technological readiness, adoption cost, and firm performance. However, the moderating role of entrepreneurial competencies does not appear as significant between the use of e-commerce and manufacturing SMEs’ performance. The present study is the first to explore entrepreneurial competencies as a m...
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This study examines the relationship between demographic diversity in top management levels with a firms’ financial performance using 84 non-financial companies in Malaysia. Demographic diversity consists of ethnic diversity and gender... more
This study examines the relationship between demographic diversity in top management levels with a firms’ financial performance using 84 non-financial companies in Malaysia. Demographic diversity consists of ethnic diversity and gender diversity. The top management level includes both the top management team and the board of directors. This study uses data from 2008 to 2012. Return on assets measures the financial performance. Ethnic and gender diversity measured by the number of Non-Malays and the number of females in top management respectively. This study incorporates descriptive statistics, correlation testing, and regression analysis. The results show that ethnic diversity in the top management team as well as in a board of directors has no impact on firm performance (ROE). However, the results of gender diversity have a positive impact on performance (ROE) in both perspectives (TMTs and BODs).
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Purpose: This paper shed light on this diversity at board level topic by conceptualizing the relationships as firm value and diverse board. Design/methodology/approach: Reasonable theoretical arguments drawn from Upper-echelon theory and... more
Purpose: This paper shed light on this diversity at board level topic by conceptualizing the relationships as firm value and diverse board. Design/methodology/approach: Reasonable theoretical arguments drawn from Upper-echelon theory and agency theory suggest that board characteristics (gender diversity) may have either a positive, negative, or a neutral effect on the firm value. Bridging as gender diversity and Bonding has firm performance. To investigate this phenomenon relevant hypotheses are developed to test diversity at board level and its impact on firm value with the use of appropriate variables and measures. For this empirical work, the board of directors attributes and financial data used over the period 2009 to 2013. A total sample of large 60 top Malaysian listed companies is selected on the basis of their market capitalization. This study incorporates econometrics methodology on panel data analysis, which is used rigorously for hypothesis testing. Findings: The study revealed that Gender diversity has no significant impact on firm value. The results indicate that demographic diversity at board level does have a relationship with market value. Originality/value: Many governments seek to impose diversity in the boardroom, but the consequences of doing so are inconsistent and could decrease firm performance and economies. While extensive literature exists on diversity issues, this issue is still under debate and inconsistent results. Furthermore, there is a need to investigate this problem in a more holistic way and with rigorous statistical estimation. The paper attempts to fill the gap in the existing literature, discuss the empirically diverse corporate boards and impact on the firm performance. Introduction One of the vital issues for corporate boards of listed firms are its board composition. Corporate board is considered to be balanced if its board members come from various backgrounds, which benefits it to perform more effectively. Developing societal, political and cultural views at top
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To date, many developing countries and Muslim nations those existing in poverty are incapable of contributing in local and international markets due to the lack of digitalisation knowledge, entrepreneurial skills and complete absence of... more
To date, many developing countries and Muslim nations those existing in poverty are incapable of contributing in local and international markets due to the lack of digitalisation knowledge, entrepreneurial skills and complete absence of supportive from Government institutions. For digitalisation enhancing innovations in developing countries and poverty presents unique challenges. E-commerce in layman's term refers to the activity of buying and selling over the Internet. Many young entrepreneurs and individual Islamic businesses have a website set up to catch up to technology and to advertise or promote their products. However, young entrepreneurs do not employ an e-commerce solution. This paper aims to develop simplicity to create an e-commerce store to allow and to sell products over the Internet. In addition, young entrepreneurship development from an Islamic perspective. The proposed solution includes extracting the product information available to the user and then set up a generic secure e-commerce prototype aim to store information from existing non-e-commerce website selling products. The prototype designed in this provides standard features of a common online store, shopping cart and payment solutions. A mobile version of the online store is also designed for further easing the process of purchasing products for the customer as mobile computing is on the rise and people are getting more and more reliable on their smartphone to perform various tasks. This paper emphasises the need for young entrepreneurs to understand digitalisation as an integral part of the dynamic business sustainability nexus and the new global business equation. The proposed tool is helpful for the government, policymaker, potential young entrepreneurs and others existing entrepreneurs of Muslim countries, Islamic scholars and academicians.
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Sustainable development plays a vital role in information and communication technology. In times of pandemics such as COVID-19, vulnerable people need help to survive. This help includes the distribution of relief packages and materials... more
Sustainable development plays a vital role in information and communication technology. In times of pandemics such as COVID-19, vulnerable people need help to survive. This help includes the distribution of relief packages and materials by the government with the primary objective of lessening the economic and psychological effects on the citizens affected by disasters such as the COVID-19 pandemic. However, there has not been an efficient way to monitor public funds’ accountability and transparency, especially in developing countries such as Nigeria. The understanding of public emotions by the government on distributed palliatives is important as it would indicate the reach and impact of the distribution exercise. Although several studies on English emotion classification have been conducted, these studies are not portable to a wider inclusive Nigerian case. This is because Informal Nigerian English (Pidgin), which Nigerians widely speak, has quite a different vocabulary from Stand...
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This paper examines the moderating impact of capital structure on the relationship between government subsidy, strategic profitability and financial strength of state-owned enterprises in Indonesia. A purposive sampling is used and data... more
This paper examines the moderating impact of capital structure on the relationship between government subsidy, strategic profitability and financial strength of state-owned enterprises in Indonesia. A purposive sampling is used and data were collected from seven state-owned enterprises over the period of 2005 to 2016. The empirical evidence provided by this paper indicates that government subsidy has a significant negative impact on the financial strength, which means that the state-owned enterprises are difficult to manage the company independently if the government continues to provide subsidies or additional capital. This study also found that strategic profitability has a significant positive impact on the financial strength, which means there are opportunities for management to perform profitability practice of earnings management as strategic to enhance the level of financial strength of the company. However, capital structure is strengthening the relations of ‘government subs...
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PurposeThis paper aims to examine the demographic diversity at top-level management and its impact on the performance of Malaysian-listed companies. In addition, Muslim diversity on corporate boards is examined.... more
PurposeThis paper aims to examine the demographic diversity at top-level management and its impact on the performance of Malaysian-listed companies. In addition, Muslim diversity on corporate boards is examined. Design/methodology/approachAlthough many organisations aspire to be socially diverse, diversity’s consequences for organisational performance remain unclear. This study specifies the whole distinct mechanism and measures it independently, bridging as the demographic diversity among the board of directors (BODs) and bonding as the firm’s financial performance. To maintain the homogeneity factor, the empirical analysis has been confined to 12 fully fledged sectors and 529 Malaysian listed firms out of 798 firms selected on the basis of judgmental sampling during the period of 2013. The paper applies the correlation matrix and linear regression model to justify this phenomenon. FindingsThe empirical findings suggest that gender diversity (Muslim and Non-Muslim women) is positiv...
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The study investigates demographic diversity, cognitive diversity and internal diversity within Islam among top-level management of firms and their impacts on the financial performance of Malaysian-listed companies. In addition, Muslim... more
The study investigates demographic diversity, cognitive diversity and internal diversity within Islam among top-level management of firms and their impacts on the financial performance of Malaysian-listed companies. In addition, Muslim and non-Muslim women and Islamic religious diversity on corporate boards are investigated. Even though numerous organisations desire to be socially diverse, the significance of diversity for organisational performance remains uncertain. Are profitable companies inclined to improve board diversity or do other characteristics of the company contribute to firm performance? Does the participation of Muslim and non-Muslim women on corporate boards affect firm performance? Does internal diversity within Islam affect firm performance? Data from 330 Malaysian-listed companies in eleven full fledged sectors were used for the period from 2009 to 2013. This study employed econometrics methodology from panel data analysis to fill the research gap in the current m...
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PurposeThe purpose of this study is to investigate the influence of corporate governance and human governance on management commentary disclosure among Malaysian Public Listed in the Main Market, Bursa... more
PurposeThe purpose of this study is to investigate the influence of corporate governance and human governance on management commentary disclosure among Malaysian Public Listed in the Main Market, Bursa Malaysia.Design/methodology/approachThe annual reports of 150 companies listed on the main market, Bursa Malaysia, for the year ended 2014, are examined to analyze the company’s management commentary disclosure using content analysis. A management commentary disclosure index was developed based on the five elements that had been established by the Malaysian Accounting Standards Board (MASB) in Practices of Management Commentary’s framework. The study considers four corporate governance mechanisms such as board composition, board size, board’s education and ownership structure. Structural equation modeling (SEM -PLS), partial least squares (PLS) and SmartPLS software were used to measure the impact of corporate governance and human capital on management commentary disclosure.FindingsTh...
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This study examines the relationship between gender diversity among corporate board and firms’ financial performance using 100 non-financial companies in Malaysia. This study uses data from 2009 to 2013. Return on equity measures the... more
This study examines the relationship between gender diversity among corporate board and firms’ financial performance using 100 non-financial companies in Malaysia. This study uses data from 2009 to 2013. Return on equity measures the financial performance. Gender diversity measured by the number of females on board. This study incorporates descriptive statistics, correlation testing, and regression analysis. However, the results of gender diversity have a positive impact on performance (ROE).
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This paper examines the demographic diversity at top-level management and its impact on firm performance. The paper focuses on Upper-echelon theory, which explains board characteristics and firm performance. Theoretical framework is... more
This paper examines the demographic diversity at top-level management and its impact on firm performance. The paper focuses on Upper-echelon theory, which explains board characteristics and firm performance. Theoretical framework is specially designed using concepts, measures and models. Relevant hypotheses are developed to test diversity impact with the use of appropriate variables and measures. A total sample of large 60 top listed companies are considered based on their market capitalization. This empirical work uses BODs attributes and financial data, which are gathered over the period 2009 to 2013. This study incorporates econometrics methodology on panel data analysis, which is used rigorously for hypothesis testing. The results indicate that demographic diversity at board level does have a relationship with market value.
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This is an era of quality management and quality is a parameter for the selection of a product or service because the customer wants a defects free product or service. Six Sigma is a quality improvement approach that aims to reduce the... more
This is an era of quality management and quality is a parameter for the selection of a product or service because the customer wants a defects free product or service. Six Sigma is a quality improvement approach that aims to reduce the number of defects up to 3.4 parts per million. In the last three decades, it helped several companies to enhance the capability of their processes and to increase the level of quality of their product or service. This case-study based research deals with application of DMAIC (Define, Measure, Analyze, Improve and Control) methodology of Six Sigma to reduce the machine downtime for process improvement. The tools and techniques used during the analysis are Process Mapping (SIPOC Diagram), Process Flow Chart, Process Capability Analysis, Histogram, Pareto Chart, Pie Chart, Cause and Effect Diagram, Brainstorming, Affinity Diagram and ANOVA. The results of this study show that sigma value has improved from 2.79 Sigma to 2.85 Sigma. This study also highlit...
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The lack of women participation on boards becomes an important issue recently, which in turn relects gender diversity in the top management. This study attempts to examine the efect of gender diversity among corporate boards on market... more
The lack of women participation on boards becomes an important issue recently, which in turn relects gender diversity in the top management. This study attempts to examine the efect of gender diversity among corporate boards on market value. Theoretical framework is specially designed using concepts, measures and models. A total sample of large 565 companies is considered based on their market capitalization. The largest sectors are trading/services, inance and industrial products. This study incorporates descriptive statistics, ANOVA, correlation testing and regression analysis. The results indicate that women participation does have a relationship with increasing market value.
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The lack of women participation on boards becomes an important issue recently which in turn reflects gender diversity in the top management. This study attempts to examine the effect of gender diversity among corporate boards on market... more
The lack of women participation on boards becomes an important issue recently which in turn reflects gender diversity in the top management. This study attempts to examine the effect of gender diversity among corporate boards on market value. Theoretical framework is specially designed using concepts, measures and models. A total sample of large 565 companies is considered based on their market capitalization. The largest sectors are trading/services, finance and industrial products. This study incorporates descriptive statistics, ANOVA, correlation testing and regression analysis. The results indicate that women participation does have a relationship with increasing market value.
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Recent research in corporate governance has focused primarily upon minimization of agency costs in the shareholder-management relationship and particularly, a number of studies in developed countries have carried out to investigate the... more
Recent research in corporate governance has focused primarily upon minimization of agency costs in the shareholder-management relationship and particularly, a number of studies in developed countries have carried out to investigate the effect of corporate governance on firm performance. Board characteristics play an important role in organizations to improve their corporate governance and firm performance. This paper will investigate a complimentary perspective, which is a diversity dimension at top-level management based upon upper echelon theory. Diversity comprises on demographic and cognitive dimensions. The objective of this paper is to theoretically examine and explain the effect of diversity on board of directors with regard to firm financial performance. The upper echelon theory contended that demographic and cognitive diversity dimensions at Top Level Management may impact on firm financial performance. This study contributes to potential investors, shareholders, top manage...
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Many governments seek to impose diversity in the boardroom, but the consequences of doing so are inconsistent and could decrease firm performance and economies. This paper shed light on this diversity at board level topic by... more
Many governments seek to impose diversity in the boardroom, but the consequences of doing so are inconsistent and could decrease firm performance and economies. This paper shed light on this diversity at board level topic by conceptualizing the relationships as firm value and diverse board. Reasonable theoretical arguments drawn from Upper-echelon theory and agency theory suggest that board characteristics (gender, ethnic and age diversity) may have either a positive, negative, or neutral effect on the firm value. To investigate this phenomenon relevant hypotheses are developed to test diversity at board level and its impact on firm value with the use of appropriate variables and measures. A total sample of large 60 top Malaysian non-financial companies is selected on the basis of their market capitalization from the population of 938 listed companies of Bursa, Malaysia. To investigate this empirical study, data were collected from the Datastream (Thomson Reuters) database and manua...
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Though the significant impact of SMEs to economic growth and development of a nation is well established, still SMEs contribute little to the economic activities in Nigeria. The SMEs poor contribution to GDP and employment indicates their... more
Though the significant impact of SMEs to economic growth and development of a nation is well established, still SMEs contribute little to the economic activities in Nigeria. The SMEs poor contribution to GDP and employment indicates their underperformance. To address this underperformance, several studies recommended access to capital to moderate the relationship between components of strategic orientations and SMEs performance. Accordingly, the main objective of this paper is to determine the moderating effect of access to capital on the relationship between market orientations, learning orientation, entrepreneurial orientation and SMEs performance in Nigeria. A theoretical model, based on theoretical bases from the resources based viewed is proposed linking entrepreneurial, market, learning orientation and SMEs performance. Theoretical contributions and further research suggestion are also deliberated.
Career selection for many especially for students is a crucial process. Previous studies show that job seeker chose career either based on income, academic qualification or the benefit that may gain. This study was conducted among final... more
Career selection for many especially for students is a crucial process. Previous studies show that job seeker chose career either based on income, academic qualification or the benefit that may gain. This study was conducted among final year BAET students taking project management course at Universiti Kuala Lumpur Malaysian Institute of Aviation Technology (UniKL MIAT) to identify MCDM used by students in selecting a career. Students are distributed into small groups (between four to five members). Contrary to other earlier studies-whereby a list of criteria and scale range used for criteria are given, this study allowed students to figure out the list of criteria and scale range to be used for comparison based on their discussion within their own group. Students were also allowed to set their own range of scale for comparing the criteria and alternatives. The criteria were then analyzed using Analytical Hierarchy Process (AHP) method to identify the chosen career by students. The h...
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This study investigates the literary corpus on the impact of disruptive technologies on intangible factors; in particular, it analyzes trends in management accounting systems that involve aspects of the intellectual capital employed in... more
This study investigates the literary corpus on the impact of disruptive technologies on intangible factors; in particular, it analyzes trends in management accounting systems that involve aspects of the intellectual capital employed in innovation-oriented performance. The study discusses whether Integrated Reporting (IR) and Integrated Thinking (IT) contribute to disseminating IC, verifying how knowledge management systems can guide business processes towards innovation and the use of disruptive technologies. A bibliometric analysis of a database containing 115 articles in English language publications was conducted between 2006 and 2020, which offers a map of the knowledge produced and circulated by past studies. It gives insights into publication activities, prominent themes, citation trends, and state of collaborations among the contributors of past studies and aggregate contributions to the area of disruptive technologies studies. The study offers a retrospective analysis of the...
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Abstract The paper investigates and compares different groups of customers (stayers and switchers) in terms of antecedents of customer loyalty in the telecommunications (telecom) sector, specifically, customer satisfaction, perceived... more
Abstract The paper investigates and compares different groups of customers (stayers and switchers) in terms of antecedents of customer loyalty in the telecommunications (telecom) sector, specifically, customer satisfaction, perceived service quality, perceived price fairness, perceived justice in service recovery, and relational bonds. The data were analyzed through the PLS-SEM Approach. The results revealed significant differences between both groups (i.e., stayers and switchers) in their sense of loyalty antecedents. These differences impact the performance of the telecommunications sector in economic, environmental, and social terms. However, the study revealed no difference between stayers and switchers perceptions of service quality. Our research makes a significant theoretical contribution to the consumer behavior literature by comparing stayers and switchers in the telecommunications sector. Moreover, the study has also offered various practical contributions for managers and practitioners to devise value-based strategies for both groups.
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Logistics is the process which involved in planning, implementing and controlling. Each process must be performed so it can provide maximum effectiveness and efficiency towards the customer. Preliminary study result shows that security... more
Logistics is the process which involved in planning, implementing and controlling. Each process must be performed so it can provide maximum effectiveness and efficiency towards the customer. Preliminary study result shows that security factor is the most concern among logistics operation staff because they worried data information that stored in NFC tags been leaked and caused counterfeit items to occur. Hence, it brings lack of trust in the adoption of NFC in logistics. Due to the problem of Near Field Communication, proposed an enhanced approach to detect counterfeiting issue in NFC–enabled logistics to be conducted in this research. The researcher chose using data mining technique and enhances it to specifically detect on counterfeit items in logistics industry by creating detection rules to detect counterfeit items. Based, on the results, the J48 technique is the most accuracy on detect counterfeit items. Hence, research used J48 technique and enhanced with specific rules create...
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ABSTRACT This study seeks to examine the relationship between ethnic diversity among board members and market value of listed firms in Malaysia. Ethnic diversity is defined as the number of non-bumiputra (Chinese, Indian) on the board of... more
ABSTRACT This study seeks to examine the relationship between ethnic diversity among board members and market value of listed firms in Malaysia. Ethnic diversity is defined as the number of non-bumiputra (Chinese, Indian) on the board of directors. The concept of value-in-diversity argues that a diverse workforce is beneficial for business organization. Diverse members of boards enhance the overall performance of the organization. Literature shows that there is ambiguity among previous researches. The results seem to be inconsistent. There is a need to investigate this issue in a more holistic way. This research is unique and first of its kind that consider the relationship between ethnic diversity on boards with market value. The results indicate that ethnic diversity does have an impact on market value, but they are inversely correlated. The results also indicate that the proportion of non-bumiputra on boards tends to increase with the increasing members on board. However, ethnic diversity is negatively associated with market performance. The outcomes of the research help to shareholders, and other stakeholders, including the potential investors and policy makers to understand the significance of ethnic diversity at top level management.
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Nowadays; the adoption of Internet of things (IoT) technologies and applications in everyday is rising. IoT technology such as Near Field Communication (NFC) is vastly adopted due to its short range frequencies, making it a good candidate... more
Nowadays; the adoption of Internet of things (IoT) technologies and applications in everyday is rising. IoT technology such as Near Field Communication (NFC) is vastly adopted due to its short range frequencies, making it a good candidate for token based security access control applications such as door systems and attendance systems. However, due to the miniature size of NFC tags; its clear text contents and unprotected communication channel between tag-reader-database; NFC technology is prone to security attacks such as the man in the middle; denial of services (DOS) and etc. These attacks lead to leakage of user critical data which could impact any organization adopting NFC applications and technologies. In this paper; NFC vulnerability, causing both security and privacy attacks studies in depth. By focusing on attacks such as DOS and data corruptions; existing risk assessment models are evaluated using Analytical Hierarchy Process (AHP) approach. Best practice in mitigating thes...
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The study investigates the mediating role of e-commerce through organizational and environmental factors with small and medium enterprises (SMEs) performance. The study follows a cross-sectional survey method approach. The study’s... more
The study investigates the mediating role of e-commerce through organizational and environmental factors with small and medium enterprises (SMEs) performance. The study follows a cross-sectional survey method approach. The study’s theoretical foundation is based on the resource-based view (RBV) and diffusion of innovation (DOI) theory. The current research identifies four manufacturing SMEs’ strata based on participation in the country’s exports using a stratified proportional random sampling technique. The research questionnaires were distributed among 700 top and middle-level managers of manufacturing SMEs. The data were analyzed by applying partial least square structural equational modeling (PLS-SEM) to examine the relationship between the exogenous, mediator, and endogenous variables. The finding reveals that top management support and competitive pressure have a significant positive impact on the use of e-commerce direct and mediation. At the same time, the adoption cost and g...
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Purpose This study aims to explore the customers’ behaviour towards online shopping during COVID-19 in a Muslim country and proposes a co-creative service design for online businesses (webstore) in the post-COVID-19 era.... more
Purpose This study aims to explore the customers’ behaviour towards online shopping during COVID-19 in a Muslim country and proposes a co-creative service design for online businesses (webstore) in the post-COVID-19 era. Design/methodology/approach The study used a qualitative design for collecting the data where in-depth interviews from 18 customers were conducted following the qualitative design protocol. Due to the limitation of physical distancing, the interviews were conducted online using Microsoft teams. Findings Based on the findings, new potential services are proposed for webstores for customer engagement, the need for expansion of product lines and safety measures for customers and staff during and post-COVID-19 era. Following the findings, a co-creative service design is proposed for webstores to revamp the business during and post-COVID-19. Originality/value The study is unique because it has developed various unique strategic factors essential for revamping online busi...
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Information and communication technologies (ICTs) are the cornerstone for sustainable development, but if they are not appropriately managed, they will impede progress towards the United Nations Global Sustainable Development Goals. Among... more
Information and communication technologies (ICTs) are the cornerstone for sustainable development, but if they are not appropriately managed, they will impede progress towards the United Nations Global Sustainable Development Goals. Among undesirable impacts, emphasis must be put on the risk of information security (ISec) breaches, as they pose a potential threat to businesses there. Especially for publicly traded firms, they could create a long-lasting influence on their financial performance and, thus, stock investors’ confidence. Following the efficient market hypothesis’s footsteps, previous studies have examined only the short-run impact on investors’ confidence ensuing to ISec breach announcements. Therefore, this study investigates the long-run impact of ISec breach announcements on investors’ confidence. Based on a sample of 73 ISec breach announcements during 2011–2019, this paper examines the impact on investors’ confidence, as demonstrated by long-run abnormal returns and...
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The range of possibilities opened up by big data technologies offers companies in all sectors a remarkable opportunity for development and transformation. And if the majorities are convinced of its strategic interest, many are wondering... more
The range of possibilities opened up by big data technologies offers companies in all sectors a remarkable opportunity for development and transformation. And if the majorities are convinced of its strategic interest, many are wondering about the implementation of such a project. Today, companies using big data are search engines like Google; social networks like Facebook, Twitter, or LinkedIn; e-commerce websites like eBay, Ali Baba, or Amazon, etc. But, it would be premature to conclude that big data is reserved for large companies only and that they alone can gain added value from its use. Indeed, as the motorist uses the highway without having built it, the commercial or public organizations, whatever their size and their field of interests, will be able to benefit from the use of big data.
In the emergence of pandemic Coronavirus Disease (COVID-19), the delivery of education service becomes a global issue, and many traditional higher education institutes are shifting toward digital alternatives methods. E-learning is... more
In the emergence of pandemic Coronavirus Disease (COVID-19), the delivery of education service becomes a global issue, and many traditional higher education institutes are shifting toward digital alternatives methods. E-learning is considered the most appropriate effective method of knowledge delivery to meet the current academic requirements. This study investigates the key determinants which influence the Intentions to use e-learning among students in higher education institutes in Malaysia due to the outbreak of the novel Covid-19 pandemic. The data were collected through structured questionnaires from students. The data were analyzed using the structural equation modeling using partial least squares (SEMPLS). The research findings revealed that Attitude, Subjective Norm, Perceived usefulness, and Perceived behavioral becomes a positive predictor of Intention to use e-learning. However, Subjective norms found no significant effect on Intention to use e-learning in the Malaysian c...
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Purpose of the study: The purpose of the study is to investigate the COVID-19 impact on e-commerce usage in the Malaysian healthcare industry through the Technological, Organizational, and Environmental (TOE) model. Methodology: This is a... more
Purpose of the study: The purpose of the study is to investigate the COVID-19 impact on e-commerce usage in the Malaysian healthcare industry through the Technological, Organizational, and Environmental (TOE) model. Methodology: This is a quantitative online survey-based research. The questionnaires are distributed among 100 samples from a healthcare provider, namely doctors, hospital management, medical assistant nurses, and medical supplier, particularly in Peninsular Malaysia. The sample comprised 45% male and 55% female. The data were analyzed by using SPSS 25 and PLS-SEM 3.0 to examine the relationship between variables and to test the hypotheses. Main Findings: The finding reveals that organization readiness, e-commerce knowledge, and supply chain integration have a significant positive impact. In contrast, IT infrastructure and external pressure have an insignificant effect on e-commerce usage. Applications of the Study: The benefits obtained from this study can be used to em...
Industry 4.0 enables technological trends like Big Data Analytics and Machine Learning techniques to converge into and merge with traditional manufacturing processes, resulting in smart manufacturing. Smart manufacturing techniques... more
Industry 4.0 enables technological trends like Big Data Analytics and Machine Learning techniques to converge into and merge with traditional manufacturing processes, resulting in smart manufacturing. Smart manufacturing techniques leverage the use of Industrial Internet of things (IIoT) technology using IoT sensors that are fitted on physical assets to enhance manufacturing processes. IoT Sensors enable smart manufacturing facilities capable of autonomously exchanging information, which can be used to drive business decisions more accurately. Businesses that adopt Smart manufacturing techniques lead to a competitive advantage for these firms as they can bring in higher profit margins, reduced maintenance costs, energy savings, and better-quality products. This study proposes an architecture for IIoT based predictive maintenance. A case study from ancillary automobile industry is presented to demonstrate a predictive model for predicting sudden breakdown in industrial machines, thereby enabling the production and maintenance cycle to be ‘smart.’
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Abstract This paper investigates the literary corpus on the role of human resources in non-financial reporting pursuant to EU Directive 2014/95/EU. It provides a quantitative overview of the academic literature that constitutes this... more
Abstract This paper investigates the literary corpus on the role of human resources in non-financial reporting pursuant to EU Directive 2014/95/EU. It provides a quantitative overview of the academic literature that constitutes this field, discussing whether the entry into force of the directive in 2017 on social and environmental issues extends and deepens the dissemination of human resources as a lever for sustainability. A bibliometric analysis was conducted on a database containing 108 publications in English language with a publication date from 2013 to 2019. The findings show that research published on non-financial reporting per the Directive focuses on performance, trust, and quality of disclosure in terms of social and environmental issues, while the human resources discussed in the Directive are still under investigation. Besides, considering that the Directive is in line with the 2030 Agenda, the findings also outline the existing literary framework on the and sustainability reports and Sustainable Development Goals (SDGs). The article contributes to the existing literature systematizing the studies on the topic. It represents a start point for the scholars to develop future research on non-financial disclosure focused on human resources and related sustainable practices adopted by companies as key factors for sustainable organizations towards SDGs.
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ABSTRACT