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M3 Playbook > Phase 3: Engagement

Phase 3: Engagement

Key Tasks

Program Management

Workforce, Organization, and Stakeholders

Technology

Process and Service Delivery

Phase 3 Examples:

M3 Examples MAX Page

Phase 3 Documentation

The following documentation is developed during Phase 3 and is used to inform the Phase 3 Progress Review discussion. Agencies purchasing transaction processing services only will identify relevant activities and examples for their project using the M3 Services Tailoring Guide.

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