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Joseph et al., 2003 - Google Patents

An empirical evaluation of US bank customer perceptions of the impact of technology on service delivery in the banking sector

Joseph et al., 2003

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Document ID
5867458551010367161
Author
Joseph M
Stone G
Publication year
Publication venue
International Journal of Retail & Distribution Management

External Links

Snippet

The instalment of customer friendly technology (such as menu driven automated teller machines, telephone and Internet banking services) as a means of delivering traditional banking services has become commonplace in recent years as a way of maintaining …
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Classifications

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