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Huang et al., 2007 - Google Patents

PDA: A Tool for Automated Problem Determination.

Huang et al., 2007

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Document ID
16864055011943214845
Author
Huang H
Jennings III R
Ruan Y
Sahoo R
Sahu S
Shaikh A
Publication year
Publication venue
LISA

External Links

Snippet

Problem determination remains one of the most expensive and time-consuming functions in system management due to the difficulty in automating what is essentially a highly experience-dependent task. In this paper we study the characteristics of problem tickets in …
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Classifications

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    • G06F11/07—Error detection; Error correction; Monitoring responding to the occurence of a fault, e.g. fault tolerance
    • G06F11/0703—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation
    • G06F11/0706—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation the processing taking place on a specific hardware platform or in a specific software environment
    • G06F11/0709—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation the processing taking place on a specific hardware platform or in a specific software environment in a distributed system consisting of a plurality of standalone computer nodes, e.g. clusters, client-server systems
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    • G06F11/0706—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation the processing taking place on a specific hardware platform or in a specific software environment
    • G06F11/0748—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation the processing taking place on a specific hardware platform or in a specific software environment in a remote unit communicating with a single-box computer node experiencing an error/fault
    • G—PHYSICS
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    • G06F11/079—Root cause analysis, i.e. error or fault diagnosis
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    • G—PHYSICS
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    • H04L41/06—Arrangements for maintenance or administration or management of packet switching networks involving management of faults or events or alarms
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    • H04L41/22—Arrangements for maintenance or administration or management of packet switching networks using GUI [Graphical User Interface]
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    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
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