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WO2017172483A1 - Système de rétroaction de média social destiné à des produits de chaîne du froid - Google Patents

Système de rétroaction de média social destiné à des produits de chaîne du froid Download PDF

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Publication number
WO2017172483A1
WO2017172483A1 PCT/US2017/023822 US2017023822W WO2017172483A1 WO 2017172483 A1 WO2017172483 A1 WO 2017172483A1 US 2017023822 W US2017023822 W US 2017023822W WO 2017172483 A1 WO2017172483 A1 WO 2017172483A1
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WO
WIPO (PCT)
Prior art keywords
entry
social media
product
feedback
relevant
Prior art date
Application number
PCT/US2017/023822
Other languages
English (en)
Inventor
John Cronin
Christopher Michael Huffines
Original Assignee
Carrier Corporation
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Carrier Corporation filed Critical Carrier Corporation
Priority to EP17715867.2A priority Critical patent/EP3437044A1/fr
Priority to CN201780021430.3A priority patent/CN109074544A/zh
Publication of WO2017172483A1 publication Critical patent/WO2017172483A1/fr

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Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/08—Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
    • G06Q50/01—Social networking

Definitions

  • the subject matter disclosed herein relates to providing product feedback, and to a system and method for providing product feedback from social media sources for products delivered by cold chain systems.
  • cold chain distribution systems are used to transport and distribute temperature sensitive and perishable goods.
  • products such as food and pharmaceuticals may be susceptible to temperature, humidity, contaminants, and other environmental factors.
  • cold chain systems allow perishable and environmentally sensitive goods to be effectively transported and distributed without damage or other undesirable effects.
  • a system for receiving social media feedback associated with a product includes a social media database containing at least one social media entry, a keyword database containing at least one keyword entry, a user device to provide at least one product identification entry, a feedback engine to analyze the at least one social media entry and the at least one keyword entry, to identify at least one relevant social media entry of the at least one social media entry corresponding to the at least one keyword entry, and providing at least one product feedback record containing the at least one relevant social media entry and the product identification entry corresponding to the at least one relevant social media entry.
  • further embodiments could include that the user device provides the at least one product information entry corresponding to the at least one relevant social media entry in response to the at least one social media entry corresponding to the at least one keyword entry.
  • further embodiments could include a cold chain historical database containing at least one historical entry, wherein the feedback engine identifies at least one relevant historical entry of the at least one historical entry corresponding to the at least one product identification entry.
  • the product feedback record further contains the at least one relevant historical entry.
  • further embodiments could include that the user device provides a user feedback entry to the product feedback record in response to the relevant historical entry.
  • a method for receiving social media feedback associated with a product includes providing at least one social media entry via a social media database, providing at least one keyword entry via a keyword database, analyzing the at least one social media entry and the at least one keyword entry via a feedback engine, identifying at least one relevant social media entry of the at least one social media entry corresponding to the at least one keyword entry via the feedback engine, providing at least one product identification entry associated with the product via a user device, and providing at least one product feedback record containing the at least one relevant social media entry and the product identification entry corresponding to the at least one relevant social media entry via the feedback engine.
  • further embodiments could include providing the at least one social media entry to the social media database via the user device.
  • further embodiments could include providing the at least one product information entry corresponding to the at least one relevant social media entry in response to the at least one social media entry corresponding to the at least one keyword entry via the user device.
  • further embodiments could include providing at least one historical entry via a cold chain historical database, and identifying at least one relevant historical entry of the at least one historical entry corresponding to the at least one product identification entry via the feedback engine.
  • the product feedback record further contains the at least one relevant historical entry.
  • further embodiments could include displaying the at least one relevant historical entry via the user device.
  • further embodiments could include providing a user feedback entry to the product feedback record in response to the relevant historical entry via the user device.
  • a computer program product tangibly embodied on a computer readable medium including instructions that, when executed by a processor, cause the processor to perform operations includes providing at least one social media entry via a social media database, providing at least one keyword entry via a keyword database, analyzing the at least one social media entry and the at least one keyword entry via a feedback engine, identifying at least one relevant social media entry of the at least one social media entry corresponding to the at least one keyword entry via the feedback engine, providing at least one product identification entry associated with the product via a user device, and providing at least one product feedback record containing the at least one relevant social media entry and the product identification entry corresponding to the at least one relevant social media entry via the feedback engine.
  • Technical function of the embodiments described above includes providing at least one product feedback record containing the at least one relevant social media entry and the product identification entry corresponding to the at least one relevant social media entry.
  • FIG. 1 illustrates a schematic view of a product feedback system
  • FIG. 2 is a flow diagram of a method of receiving feedback associated with a product.
  • a product feedback system 100 for receiving feedback regarding product 139 is shown.
  • the product feedback system 100 includes a user device 110, social media platforms 120, cold chain systems 130, and a feedback engine 140.
  • the product feedback system 100 can receive and identify relevant feedback from social media entries, associate the feedback with products 139 and product historical data. Further the product feedback system 100 can engage consumers to request feedback, provide information regarding the products 139 such as recalls and advisories, and analyze usage patterns.
  • the product feedback system 100 can allow for direct communication with consumers.
  • the cold chain system 130 can be utilized to store and transport products 139.
  • the cold chain system 130 includes a cold chain history database 132, a cold chain interface 134, a container 136, sensors 138, and the product 139.
  • information from the cold chain system 130 can be utilized to provide additional information regarding the product 139 as it is transported within the cold chain system 130 as well as when the consumer has received the product 139.
  • the product 139 can be any suitable product.
  • the product 139 can include perishable goods including but are not limited to fruits, vegetables, grains, beans, nuts, eggs, dairy, seed, flowers, meat, poultry, fish, ice, pharmaceuticals, or any other suitable cargo requiring cold chain transport. It is also understood that embodiments described herein may be applied to shipping goods that are not perishable.
  • climate controlled containers 136 can provide a temperature, humidity, light, and otherwise controlled environment to maintain desirable conditions for products 139.
  • the climate controlled container 136 can include at least one sensor 138. Sensors 138 can monitor parameters including, but not limited to temperature, pressure, humidity, carbon dioxide, ethylene, ozone, light exposure, vibration exposure, and other conditions.
  • sensors 138 may be selected for certain applications depending on the type of products 139 to be monitored and the corresponding environmental sensitivities.
  • provided sensors 138 can be located or associated with the products 139, or be environmental sensors 138 to provide environmental parameters.
  • sensors 138 may monitor parameters that may affect the quality and safety of products 139, certain conditions that may affect products 139 may be undetectable by sensors 138.
  • consumer feedback from the product feedback system 100 can augment sensors 138 to determine and establish relationships between observable parameters and product 139 quality.
  • the cold chain history database 132 includes the historical parameters regarding products 139 that have been distributed to customers via the cold chain system 130.
  • Parameters may include attributes of the products 139 such as, temperature, weight, size, sugar content, maturity, grade, ripeness, labeling, and packaging.
  • Parameters may further include, for example, temperature, pressure, humidity, carbon dioxide, ethylene, ozone, vibrations, light exposure, weather, time and location of storage experienced by products 139 within the cold chain system 130.
  • the parameters may further be augmented with time, location stamps or other relevant information.
  • the cold chain history database 132 can further include information about the current and projected quality of products 139, such as determining the relative time of harvest, freshness, storage time, etc.
  • the cold chain interface 134 can provide a simplified communication interface between the feedback engine 140 and the cold chain history database 132.
  • the cold chain system 130 may also include a processor (not shown) and an associated memory (not shown).
  • the processor may be but is not limited to a single- processor or multi-processor system of any of a wide array of possible architectures, including field programmable gate array (FPGA), central processing unit (CPU), application specific integrated circuits (ASIC), digital signal processor (DSP) or graphics processing unit (GPU) hardware arranged homogenously or heterogeneously.
  • the memory may be but is not limited to a random access memory (RAM), read only memory (ROM), or other electronic, optical, magnetic or any other computer readable medium.
  • the use of the cold chain interface 134 can standardize or otherwise provide simplified access to the entries and functionality provided by the cold chain history database 132.
  • a customer may be associated with a user device 110.
  • the user device 110 can be any suitable device, including, but not limited to, a cellular phone, a tablet computer, a personal computer, a dedicated device, etc.
  • the user device 110 can provide access to a social media client 112 and a product identifier 114.
  • the user device 110 may also include a processor (not shown) and an associated memory (not shown).
  • the processor may be but is not limited to a single- processor or multi-processor system of any of a wide array of possible architectures, including field programmable gate array (FPGA), central processing unit (CPU), application specific integrated circuits (ASIC), digital signal processor (DSP) or graphics processing unit (GPU) hardware arranged homogenously or heterogeneously.
  • the memory may be but is not limited to a random access memory (RAM), read only memory (ROM), or other electronic, optical, magnetic or any other computer readable medium.
  • the user device 110 can be associated with a customer and allow a customer to easily provide feedback regarding products 139.
  • the user device 110 can provide access or otherwise include a social media client 112.
  • the social media client 112 may be provide access to any suitable social media platform 120, include text, location, and photograph based social media platforms 120.
  • Social media clients 112 can allow customers to provide or otherwise submit social media entries.
  • certain social media entries may be relevant social media entries that describe or otherwise correspond to products 139.
  • Social media entries provided may be audio, video, text, etc.
  • the user device 110 includes a product identifier 114.
  • the product identifier 114 is an application that can be executed on the user device 110.
  • the product identifier 114 can utilize hardware of the user device 110 to identify relevant products associated with relevant social media entries provided by the customer. In certain embodiments, customers can be prompted to identify a product after providing a social media entry that is considered to be relevant to a product.
  • the product identifier 114 can include a QR code reader, an RFID tag reader, a barcode reader, a store or retail unique identifier, location services, self reporting, etc.
  • social media platforms 120 can include a social media database 122 and a social media interface 124.
  • Social media platforms 120 can include multiple platforms, including, but not limited to text, location, photograph, etc. based services.
  • the social media database 122 can store and manage social media entries provided by a customer.
  • entries to the social media database 122 are provided by the user device 110 of the customer, while in other embodiments, other suitable devices can be used.
  • the social media database 122 can include entries that are relevant to products transported using cold chain systems 130.
  • the social media interface 124 can provide a simplified communication interface between the feedback engine 140 and the social media database 122.
  • the use of the social media interface 134 can standardize or otherwise provide simplified access to the entries and functionality provided by the social media database 122.
  • the product feedback system 100 includes a feedback engine 140 to analyze and analyze social media entries to provide comprehensive product feedback records.
  • the feedback engine 140 is associated with a keyword database 142 and a feedback database 144.
  • the feedback engine 140 can further provide relative scoring from relevant social media entries.
  • the feedback engine 140 allows for direct feedback from consumers.
  • the feedback engine 140 may also include a processor (not shown) and an associated memory (not shown).
  • the processor may be but is not limited to a single- processor or multi-processor system of any of a wide array of possible architectures, including field programmable gate array (FPGA), central processing unit (CPU), application specific integrated circuits (ASIC), digital signal processor (DSP) or graphics processing unit (GPU) hardware arranged homogenously or heterogeneously.
  • the memory may be but is not limited to a random access memory (RAM), read only memory (ROM), or other electronic, optical, magnetic or any other computer readable medium.
  • the keyword database 142 can include a list of keywords that may indicate a relevant social media entry. Keywords can be selected to indicate relevance to a product of interest, such as a brand name, selected adjectives, etc.
  • the keyword database 142 may further include other media as well, such as photographs, video, etc.
  • the keyword database 142 can further include relevant context to determine or estimate the relevance of certain social media entries.
  • the terms within the keyword database 142 can be added to, or otherwise adapted during operation.
  • the feedback engine 140 can compare social media entries from the social media database 122 with keyword and contextual entries stored within the keyword database 142. The feedback engine 140 can search and identify any matches or similarities to identify potentially relevant social media feedback entries. In certain embodiments, the feedback engine 140 can utilize statistical methods to assign a confidence level to selected relevant social media feedback entries.
  • the feedback engine 140 will then associate the relevant social media feedback entries with products.
  • the relevant social media feedback can be further analyzed to determine if the subject or target product can be identified from the feedback entry.
  • the feedback engine 140 can prompt a user device 110 to identify a product using the product identifier 114.
  • a user can utilize visual identification, location identification, or user reporting.
  • the feedback engine 140 can identify at least one relevant product.
  • product feedback records can be stored in a feedback database 144.
  • Product feedback records can include an identified product entry, any relevant social media feedback entries, product history entries, and any valuations or additional analytical entries provided by the feedback engine 140.
  • the feedback database 144 can store information for real-time analysis of the customer feedback, or store the information for analysis over any desired period of time.
  • the feedback engine 140 can create a centralized product feedback record for each identified product.
  • the feedback engine 140 can further determine if the identified products are associated with any cold chain systems 130.
  • the feedback engine 140 can query the cold chain history database 132 to receive any product history entries.
  • product history entries can provide empirical evidence that may correspond to feedback received from customers.
  • the feedback engine 140 can create correlations and other relationships between the types of feedback received and values received from the cold chain history database 132.
  • the product history entries can be analyzed and consolidated in the product feedback record to allow for greater analysis.
  • the cumulative product feedback record or portions thereof can be sent to the customer via the user device 110.
  • customers can review quantitative data and further provide additional feedback in light of reviewing product history.
  • a customer with feedback regarding product freshness may receive additional information regarding product shelf time, etc.
  • the user device 110 can prompt for additional feedback, such as desired product 139 sources, time tables, temperature ranges, etc.
  • the feedback engine 140 can communicate to user devices 110 of any outstanding advisories or recalls for any products 139 associated with the customer.
  • the feedback engine 140 can aggregate feedback from multiple customers and analyze feedback to determine trends and groupings of feedback.
  • the feedback engine 140 can assign scores based on scales, such as relative freshness, relative satisfaction, etc.
  • the feedback engine 140 can correlate feedback trends with empirical entries provided from the cold chain historical database 132. For example, the feedback engine 140 may identify lower satisfaction scores associated with products 139 that had greater shelf time or greater transit time.
  • a method 200 for receiving product feedback is shown.
  • at least one keyword entry is provided via a keyword database.
  • the keyword database can include a list of keywords that may indicate a relevant social media entry. Keywords can be selected to indicate relevance to a product of interest, such as a brand name, selected adjectives, etc.
  • the at least one social media entry to the social media database is provided via the user device.
  • the user device can provide access or otherwise include a social media client.
  • the social media client may be provide access to any suitable social media platform, include text, location, and photograph based social media platforms.
  • at least one social media entry is provided via a social media database.
  • social media entries may be provided to the social media database via alternative devices.
  • the at least one social media entry and the at least one keyword entry is analyzed via a feedback engine.
  • the feedback engine can search and identify any matches or similarities to identify potentially relevant social media feedback entries.
  • the feedback engine can utilize statistical methods to assign a confidence level to selected relevant social media feedback entries.
  • the feedback engine determines if any of the social media entries match certain keywords within the keyword database. If the feedback engine determines that the social media entries may be identified as relevant the method proceeds to operation 210. In other embodiments, the user may provide additional social media entries as described in operation 204. [0049] In operation 212, at least one relevant social media entry of the at least one social media entry corresponding to the at least one keyword entry is identified via the feedback engine. In operation 214, at least one product identification entry associated with the product is provided via a user device. In the illustrated embodiment, in response to a keyword match between a user's social media feedback entry and the keyword database, a user is prompted to identify the target product.
  • the feedback engine determines if an identified product entry is a valid or identified product within the product feedback system to proceed to operation 218. In certain embodiments, if the identified product entry is not recognized within the product feedback system, the user may provide additional social media entries as described in operation 204.
  • At least one product feedback record containing the at least one relevant social media entry and the product identification entry corresponding to the at least one relevant social media entry is provided via the feedback engine.
  • At least one historical entry is provided via a cold chain historical database.
  • the feedback engine can query the cold chain history database to receive any product history entries.
  • product history entries can provide empirical evidence that may correspond to feedback received from customers.
  • at least one relevant historical entry of the at least one historical entry corresponding to the at least one product identification entry is identified via the feedback engine.
  • the at least one relevant historical entry is displayed via the user device.
  • customers can review quantitative data and further provide additional feedback in light of reviewing product history. For example, a customer with feedback regarding product freshness may receive additional information regarding product shelf time, etc.
  • a user feedback entry to the product feedback record is provided in response to the relevant historical entry via the user device.
  • the user device can prompt for additional feedback, such as desired product sources, time tables, temperature ranges, etc.
  • the exemplary embodiments can be in the form of processor- implemented processes and devices for practicing those processes, such as feedback engine 140.
  • the exemplary embodiments can also be in the form of computer program code containing instructions embodied in tangible media, such as floppy diskettes, CD ROMs, hard drives, or any other computer-readable storage medium, wherein, when the computer program code is loaded into and executed by a computer, the computer becomes a device for practicing the exemplary embodiments.
  • the exemplary embodiments can also be in the form of computer program code, for example, whether stored in a storage medium, loaded into and/or executed by a computer, or transmitted over some transmission medium, loaded into and/or executed by a computer, or transmitted over some transmission medium, such as over electrical wiring or cabling, through fiber optics, or via electromagnetic radiation, wherein, when the computer program code is loaded into an executed by a computer, the computer becomes an device for practicing the exemplary embodiments.
  • the computer program code segments configure the microprocessor to create specific logic circuits.

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Abstract

L'invention concerne un procédé et un système permettant de recevoir une rétroaction de média social associée à un produit et qui comprennent une base de données de média social contenant au moins une entrée de média social, une base de données de mots-clés contenant au moins une entrée de mot-clé, un dispositif utilisateur pour fournir au moins une entrée d'identification de produit, un moteur de rétroaction pour analyser l'entrée ou les entrées de média social et l'entrée ou les entrées de mot-clé, pour identifier au moins une entrée de média social pertinente de l'entrée ou des entrées de média social correspondant à l'entrée ou aux entrées de mot-clé, et fournissant au moins un enregistrement de rétroaction de produit contenant l'entrée ou les entrées de média social pertinentes et l'entrée d'identification de produit correspondant à l'entrée ou aux entrées de média social pertinentes.
PCT/US2017/023822 2016-03-28 2017-03-23 Système de rétroaction de média social destiné à des produits de chaîne du froid WO2017172483A1 (fr)

Priority Applications (2)

Application Number Priority Date Filing Date Title
EP17715867.2A EP3437044A1 (fr) 2016-03-28 2017-03-23 Système de rétroaction de média social destiné à des produits de chaîne du froid
CN201780021430.3A CN109074544A (zh) 2016-03-28 2017-03-23 用于冷链产品的社交媒体反馈系统

Applications Claiming Priority (2)

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US201662314030P 2016-03-28 2016-03-28
US62/314,030 2016-03-28

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CN110968795B (zh) * 2019-11-27 2023-06-02 国网能源研究院有限公司 一种公司形象提升系统的数据关联匹配系统

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