TW201421412A - Food and beverage ordering system - Google Patents

Abstract

The invention relates to a food and beverage ordering system. It comprises a consumer end, a service platform for food and beverages ordering and a store end. The consumer end, the service platform for food and beverages ordering and the store end can proceed with order communication through a real-time communication protocol. Accordingly, the consumer end and the store end can proceed with the text message exchange for the related orders immediately, so as to achieve the benefit of improving the convenience and accuracy of food and beverages ordering.

Description

Catering ordering system

The invention relates to a catering ordering system, in particular to a catering ordering system which can enable the consumer and the store to immediately exchange the text information of the order to improve the convenience and accuracy of the catering order.

According to the Taiwanese catering industry, the order delivery has matured, and most of the chain stores and general small stores can provide customers with food and beverage delivery services. After the emergence of the service-based point of service (POS) in the catering industry, a number of brand chain stores have introduced service-based endpoint sales systems as an aid, and used the service-based endpoint sales system to conduct sales inventory and record analysis. Become an important basis for food and beverage outlets in commodity replacement, market research and promotion activities.

For example, in the case of tea shops, people purchasing tea has become a part of life, and most consumers will give priority to familiarity with brand consumption. When people go out, travel or travel in an unfamiliar environment, they want to buy a cup of tea to quench their thirst. They can only find a convenience store or a take-away tea shop. Taiwanese tea provides customized services and consumption. The sugar content and the number of ice cubes can be selected according to the taste of the taste. Generally, when the physical storefront is used to serve the consumer to order food, the clerk can directly enter the order record in the service-type end point sales system, and complete the process of making payment and payment on the spot. .

In order to win more customers and turnover, telephone booking and delivery services have become a new way of selling, by providing convenient purchase methods to attract more consumers to spend. However, when using a large number of telephone orders, the serviced point-of-sale system (POS) needs to cope with the consumers who order food on the spot, and cannot allow the clerk who receives the call to immediately enter the order. Therefore, it is highly probable that the store is wrong due to poor communication quality. Write the item that the customer wants to order, or spend more time to confirm item by item and so on.

In addition, with the development of the Internet, there are also online restaurant ordering services provided by the store in the catering industry. Consumers can order food through the Internet. Currently, the online catering ordering system is mainly used to order by telephone. There may be a pattern of errors, using the website to find a store that meets the delivery distance, using the website to complete the catering order service, and completing the catering order by means of cash on delivery. Due to the lack of interaction mechanism, when actually implemented, Stores cannot receive orders from the Serviced Endpoint Sales System (POS). They often have to use the phone to contact the store to know that there is a network order, so the implementation is not effective.

Therefore, the inventors have in view of the lack of design and use of the existing catering ordering system, and have been supplemented by the manufacturing and design experience and knowledge of related fields for many years, and have been updated on the existing catering ordering system by various ingenuity. Research and development improvements, and research and development of the present invention.

The present invention relates to a catering ordering system, the main purpose of which is to provide a catering ordering system that can facilitate the instant exchange of orders between the consumer and the store to improve the convenience and accuracy of the catering order.

In order to achieve the above-mentioned implementation objectives, the inventors have developed the following catering ordering system, which includes a consumer terminal, a catering ordering service platform and a storefront, and makes an order for the consumer terminal, the catering order service platform and the store terminal by an instant messaging protocol. communication.

The catering ordering system as described above, wherein the consuming end is equipped with an electronic device connectable to the Internet, and the electronic device is installed with a catering ordering program to communicate with the catering ordering service platform, the catering ordering service The platform includes an instant messaging protocol server, a database and an order agent for network connection, and the service terminal has a service-based endpoint sales system, and an order management program is installed in the service-based endpoint sales system. Connected to the food and beverage ordering service platform.

The catering ordering system as described above, wherein the catering ordering program installed on the electronic device of the consuming end further comprises at least one of a homepage interface, a shopping cart interface, a favorite interface, a personal information interface and a history interface.

The catering ordering system as described above, wherein the homepage interface of the catering ordering program of the consumer end further comprises at least one of a door-end brand selection interface, a door-side search interface and a subscription process interface.

The catering ordering system as described above, wherein the store-side search interface uses the global positioning system to obtain the location of the consumer terminal, and then the system displays the nearby marketable place for catering according to the coordinates of the location of the consumer.

The food ordering system as described above, wherein the store search interface further comprises at least one of a map search mode, a brand search mode, and a range search mode.

The catering ordering system as described above, wherein the ordering process interface further comprises at least one of a catering classification page, a catering item page and a catering item page of the outlet.

The food ordering system as described above, wherein the order management program installed in the service end point sales system of the store further comprises at least a connection manager interface, a product setting interface, a historical order record interface, an acceptance order interface, and an order. Complete one of the interfaces.

The food ordering system as described above, wherein the order management program installed in the service end point sales system of the store further transmits at least a warning ringtone and a screen to the serviced end point sales system after receiving the order data of the consumer terminal. One drive.

The food ordering system as described above, wherein the order management program installed in the service end point sales system of the store is further processed by the catering order service platform to the consumer to indicate the order after receiving the order data of the consumer terminal. Has been delivered to the store.

Therefore, the food and beverage ordering system of the present invention enables an order communication between the consumer terminal, the catering order service platform and the store terminal by using an instant messaging protocol, so that the consumer and the store can immediately exchange text messages of related orders, thereby preventing If you place an order by phone or the order may be wrong, you can achieve substantial benefits such as convenience, accuracy and work efficiency.

The catering ordering system of the present invention cooperates with the global positioning system technology, so that the consuming side can search for information about various food and beverage outlets around the location and its store goods and route navigation, so as to achieve the effect of purchasing catering products at the consumer end.

In addition, the food and beverage ordering system of the present invention cooperates with the global positioning system technology, so that the consumer can search for information about various food and beverage outlets around the locality and its store goods and route navigation, thereby further increasing the advertisements of various market outlets of the system. Exposure effect.

The catering ordering system of the present invention is installed on the electronic device of the consumer side to install the catering ordering program, and the order management program is installed at the service end point sales system of the door end, and the two-way information exchange can be performed through the instant messaging protocol technology to reduce The effect of system development complexity.

The catering ordering system of the present invention enables the service platform and the terminal to use the instant messaging protocol technology for order communication, in addition to enabling the two parties to obtain transparent and consistent order information, thereby preventing the wrong order of placing an order by telephone. Achieve the effect of saving the cost of making a phone call.

In order to make the technical means of the present invention and the effects thereof can be more completely and clearly disclosed, the following is a detailed description. Please refer to the disclosed drawings and drawings:

First, please refer to the first and second figures. The food and beverage ordering system of the present invention is mainly composed of a consumer (1), a catering order service platform (2) and a storefront (3);

The consumer (1) is equipped with a notebook computer, a tablet computer, a mobile phone or any form of electronic device (11) connected to the Internet, and a food ordering program is installed on the electronic device (11) ( 12), in conjunction with the catering order service platform (2), the catering ordering program (12), please refer to the fourth picture, including the home page (13), shopping cart interface (14), I The favorite interface (15), personal information interface (16) and history interface (17), the home page interface (13) also includes the door-end brand selection interface (131), the store-side search interface (132) and the ordering process. Interface (133), after the consumer side (1) selects the desired door-end brand from the store-side brand selection interface (131), enters the store-side search interface (132) and links to the catering order service platform (2) The address of each store (3) stored in the database (22) to obtain consumption using the Global Positioning System (GPS) (1) The location, and then the system according to the coordinates of the location of the consumer (1), presenting the nearby marketable end of the restaurant (3), the search interface (132), please refer to the fifth and sixth maps The display map includes a map search mode (1321), a brand search mode (1322), and a range search mode (1323) to switch the search mode according to the consumption end (1), and the map search mode (1321) displays a map. Information to provide the consumer (1) to know the location of the store (3), the brand search mode (1322) lists all the stores of the brand's storefront (3), the range search mode (1323) provides consumption Terminal (1) sets the search range for the storefront (3), preset to 1 km. After searching for the desired storefront (3), it enters the order process interface (133), and clicks on the search terminal ( 3) Please refer to the product information of each store (3) stored in the database (22) of the catering order service platform (2). Read the seventh picture, and enter the food category page (1331) of the store (3), for the consumer (1) to select the desired food category, the resume will display all the food items of the category (1332) ), after consuming the desired items in the consumer (1), enter the catering details page (1333) for the consumer (1) to select the hot and cold, size and quantity of the catering, etc. The shopping cart interface (14) is used to add the ordered food to the shopping cart. The shopping cart interface (14) is mainly for the consumer (1) to view the currently purchased products and their details, please refer to the same As shown in Figure 8, the consumer (1) can confirm the purchased product in this shopping cart interface (14). For the wrong or unwanted items, you can delete it. After confirming the order on the consumer side (1) In the shopping cart interface (14), the information interface (141) is sent to input the relevant information such as the name, telephone number, address and other delivery services of the consumer (1) or to the store to pick up the goods, and then the order is sent out. Face (142), to send the order, and my favorite interface (15) is available for the consumer (1) to join the favorite door (3) to facilitate direct search by my favorite interface (15) The required market (3), the personal data interface (16) can provide the retention of the basic data of the consumer (1), and the historical interface (17) provides a historical order for recording the consumer (1);

The food ordering service platform (2) is responsible for forwarding food and beverage orders as a bridge between the consumer (1) and the outlet (3), and is an instant messaging protocol (XMPP) server that includes a network connection (XMPP). 21), database (22) and order agent (23), when the consumer (1) is determined by its electronic device (11) installed food ordering program (12), after the order is sent, the food ordering program (12) The electronic order will be transmitted to the instant messaging protocol (XMPP) server (21) via the Instant Messaging Protocol (XMPP) Extensible Markup Language (XML) and stored in the database (22). The database (22) can access the order data, the consumer registration data and the door end (3) address and commodity data, and the instant messaging protocol (XMPP) server (21) determines the receipt of the consumer (1) After the order, the order agent (23) sends back the message to the consumer (1), and the consumer (1) order is made by the instant messaging protocol (XMPP). SERVER (21) via XMPP instant messaging protocol [consumer] will end (1) the order message transmitted to the store terminal (3);

The storefront (3) is installed at the storefront (3) Serviced Endpoint Sales System (POS) (31) with an order management program (32) for receiving, opening orders and querying historical orders and managing product information. The order management program (32) is provided with a connection administrator interface (321) [as shown in the ninth figure], a product setting interface (322) [as shown in the tenth figure], and a historical order recording interface (323). [As shown in Figure 11], accept the order interface (324) [as shown in Figure 12] and the order completion interface (325), and the storefront (3) fills in the store by the connection manager interface (321). The account number and password, after the login, the order is received and processed, and the product setting interface (322) is used to edit the sales item information, which can be added and edited for the beverage classification, taste items, feeding items and beverage details. If the product information is maintained by the chain headquarters, the function cannot be used. The historical order record interface (323) is available for the door. End (3) through the historical order record to query the order by year, provide the beverage operator with the turnover obtained through the mobile network subscription service, thereby adjusting the marketing strategy by statistics, and receiving the catering order service platform at the door end (3) (2) The transmitted consumer (1) order data is automatically transmitted to the consumer (1) via the catering order service platform (2), indicating that the order has been delivered to the store (3), and the order management program (32) The system further includes a warning ringtone and a screen driver for the serviced-end point-of-sale system (31), so that the order terminal (3) receives the order message of the consumer (1) transmission transmitted by the catering order service platform (2), by order The management program (32) drives the service-type endpoint sales system (31) of the storefront (3) to issue a warning ringtone and a screen, and after confirming the order content at the storefront (3), click to accept the order interface (324), the system After the catering order service platform (2), the delivery terminal (3) accepts the order message to the consumer (1), when the goods are delivered for consumption. (1), the side outlets (3) is completed based tap line interface (325), in order to complete and close the pen.

Accordingly, when using the implementation, please refer to the third figure together, the steps of which include:

A. Write order: Consumer (1) is a catering ordering program (12) installed on its electronic device (11) to communicate with the catering order service platform (2) via the Internet, followed by the catering ordering program ( 12) The homepage interface (13) shows the door-end brand selection interface (131) [as shown in the fourth figure] After selecting the desired door-end brand, you will enter the store-side search interface (132) [such as the fifth As shown in the figure, and linked to the database (22) of the catering order service platform (2), the location information of the store (3) stored in the database (22) is read. Please refer to the sixth figure. Show, and use the Global Positioning System (GPS) to obtain the location of the consumer (1), and then the system according to the coordinates of the location of the consumer (1), presenting the nearby (3) address of the nearby restaurant for ordering, on the consumer side (1) After searching for the desired door market (3), click on the search terminal (3) and link to the door stored in the database (22) of the catering order service platform (2). City (3) commodity information, please refer to the seventh picture, and then enter the food category page (1331) of the store (3) for the consumer (1) to select the desired food category, resumed Display all the food item pages of this category (1332), after selecting the desired items in the consumer (1), enter the food item page (1333) for the consumer (1) to choose the hot and cold food, For items such as size and quantity, click on the shopping cart interface (14) after the order is completed to add the ordered food to the shopping cart. The shopping cart interface (14), please refer to the eighth figure. Mainly provide the consumer (1) to view the currently purchased products and their details, the consumer (1) can confirm the purchase of the goods in this shopping cart interface (14), for the wrong or unwanted items Delete it, after the consumer (1) confirms the order, click on the shopping interface (141) in the shopping cart interface (14) to send the consumer (1) its name, phone number, address and etc. or Store pick up and other related data entry, then click the order sent out interface (142) to send the message that your order;

B. Delivery order number: The order message sent by the consumer (1) will transfer the order message of the consumer (1) to the catering order service platform through the XMPP Extensible Markup Language (XML) (2) The instant messaging protocol (XMPP) server (21), and the instant message protocol (XMPP) server (21) numbers the order message and transmits it to the order agent program (23), and at the same time the catering order service platform (2) The database (22) will store the order message;

C. Query Order: After receiving the order number, the order agent (23) of the catering order service platform (2) searches the database of the catering order service platform (2) according to the order number (22) for its order details;

D. Acquiring the order details: The database of the catering order service platform (2) (22) is the order details of the order agent (23) searched for the order agent (23)

E. Notification of the terminal termination order: The order agent (23) of the catering order service platform (2) is based on the order content, including the order number, order number, consumer contact information, order date and time, quantity of the product, The amount of ... and other information, the instant messaging protocol (XMPP) server (21) through the instant messaging protocol [XMPP] Extensible Markup Language [XML] to send the consumer (1) order message to the store (3) orders;

F. Automatically notify the order delivery to the store: When the order management program (32) installed in the service terminal (POS) (31) of the service terminal (3) receives the order message of the consumer (1), Automatically communicated to the consumer (1) via the catering order service platform (2), indicating that the order has been delivered to the store (3), and the order management program (32) will drive the serviced endpoint sales system (31) Alert ringtones and screens to remind the store clerk of the store (3) that a new order is pending;

G. The door end notice has accepted the order: When the store clerk at the store (3) confirms that there is no problem with the order content of the consumer (1), the order receiving management program (32) accepts the order interface (324) [if According to the twelfth figure, the system will transmit the order to the consumer (1) via the catering order service platform (2), indicating that the order (3) has accepted the order, please be patient Pick up or pick up the goods at the door end (3) on time;

H. Order completion: When the clerk of the store (3) completes the delivery, or the consumer (1) to the store (3) obtains the goods by himself, and after the delivery of the goods is completed, the clerk of the store (3) can Click the order completion interface (325) of the order management program (32) to complete and close the order process.

Therefore, the food and beverage ordering system of the present invention utilizes the instant messaging protocol (XMPP) technology and the service-based endpoint sales system (POS) between the consumer (1), the catering order service platform (2) and the storefront (3). 〕 (31) and Global Positioning System (GPS) technology, etc., to establish a complete mobile catering ordering service, providing consumers to search for nearby beverage outlets, and directly through their electronic devices (11) to install the catering ordering program (12) for catering projects. Purchase, and link the instant messaging protocol (XMPP) of the catering order service platform (2) with the order management program (32) installed by the service end point sales system (31) to make consumption The end (1) and the door end (3) can exchange text messages conveniently and instantly, without having to make a phone call to talk with the store clerk, thereby reducing the situation in which the two parties misunderstand or write the wrong order, thereby increasing the consumption end (1) ) the convenience of ordering catering and improving the work efficiency and service quality of the door (3) to enhance the consumer and catering industry Fang win-win business service model.

As can be seen from the above structures and embodiments, the present invention has the following advantages:

1. The catering ordering system of the present invention enables an order communication between the consumer terminal, the catering order service platform and the store terminal by using an instant messaging protocol, so that the consumer and the store can immediately exchange text messages of related orders to prevent dialing. The order placed by the telephone may be misplaced at the door, and the actual benefits such as convenience, accuracy and work efficiency of the catering order can be improved.

2. The food and beverage ordering system of the present invention cooperates with the global positioning system technology, so that the consumer can search for information on various food and beverage outlets around the location and its store goods and route navigation, so as to facilitate the consumption of food and beverage products by the consumer.

3. The food and beverage ordering system of the present invention cooperates with the global positioning system technology, so that the consumer can search for information on various food and beverage outlets around the location and its store goods and route navigation, thereby further increasing the system's various outlets. Ad exposure.

4. The food ordering system of the present invention is installed on the electronic device of the consumer side to install the food and beverage ordering program, and the order processing management program is installed in the service end point sales system of the door end, and the two-way information exchange can be realized through the instant messaging protocol technology. Reduce the effectiveness of system development complexity.

5. The catering ordering system of the present invention enables the service platform and the store to use the instant messaging protocol technology for order communication, in addition to enabling both parties to obtain transparent and consistent order information, thereby preventing the wrong order of placing an order by telephone. The effect of saving the cost of making a phone call can be achieved.

In summary, the embodiments of the present invention can achieve the expected functions, and the specific structures disclosed therein have not been seen in similar products, nor have they been disclosed before the application, and have fully complied with the requirements and requirements of the Patent Law. If you apply for an invention patent in accordance with the law, you are welcome to review it and grant a patent.

(1). . . Consumer

(11). . . Electronic device

(12). . . Catering ordering program

(13). . . Home interface

(131). . . Door-end brand selection interface

(132). . . Market search interface

(1321). . . Map search mode

(1322). . . Brand search mode

(1323). . . Range search mode

(133). . . Order process interface

(1331). . . Food Category Page

(1332). . . Food item page

(1333). . . Food item page

(14). . . Shopping cart interface

(141). . . Delivery information interface

(142). . . Order delivery interface

(15). . . My favorite interface

(16). . . Profile interface

(17). . . History interface

(2). . . Catering ordering service platform

(twenty one). . . Instant messaging protocol server

(twenty two). . . database

(twenty three). . . Order agent

(3). . . Market side

(31). . . Serviced endpoint sales system

(32). . . Order management program

(321). . . Connection administrator interface

(322). . . Product setting interface

(323). . . Historical order record interface

(324). . . Accept order interface

(325). . . Order completion interface

First picture: main structure diagram of the present invention

Second picture: detailed structure diagram of the present invention

Third figure: flow chart of the present invention

The fourth picture: the restaurant ordering interface of the restaurant ordering program of the present invention

Figure 5: The shop side search interface of the food ordering program of the present invention

Figure 6: Map search mode map of the food ordering program of the present invention

Figure 7: The ordering process of the ordering program of the present invention

Figure 8: Shopping cart interface diagram of the food ordering program of the present invention

Ninth diagram: connection manager interface diagram of the order management program of the present invention

Figure 10: The product setting interface of the order management program of the present invention

Figure 11: The history order record interface diagram of the order management program of the present invention

Twelfth Figure: The order management program of the present invention accepts an order interface diagram

(1). . . Consumer

(11). . . Electronic device

(12). . . Catering ordering program

(13). . . Home interface

(131). . . Door-end brand selection interface

(132). . . Market search interface

(1321). . . Map search mode

(1322). . . Brand search mode

(1323). . . Range search mode

(133). . . Order process interface

(1331). . . Food Category Page

(1332). . . Food item page

(1333). . . Food item page

(14). . . Shopping cart interface

(141). . . Delivery information interface

(142). . . Order delivery interface

(15). . . My favorite interface

(16). . . Profile interface

(17). . . History interface

(2). . . Catering ordering service platform

(twenty one). . . Instant messaging protocol server

(twenty two). . . database

(twenty three). . . Order agent

(3). . . Market side

(31). . . Serviced endpoint sales system

(32). . . Order management program

(321). . . Connection administrator interface

(322). . . Product setting interface

(323). . . Historical order record interface

(324). . . Accept order interface

(325). . . Order completion interface

Claims (10)

A catering ordering system includes a consumer terminal, a catering ordering service platform and a storefront, and enables the consumer, the catering ordering service platform and the door end to communicate with each other by an instant messaging protocol. The catering ordering system of claim 1, wherein the consuming end is equipped with an electronic device connectable to the Internet, and the catering ordering program is installed on the electronic device to communicate with the catering order service platform. The catering ordering service platform includes an instant messaging protocol server, a database and an order agent for network connection, and the service terminal has a service-based endpoint sales system and is installed in the service-type endpoint sales system. There is an order management program to communicate with the food and beverage ordering service platform. The catering ordering system of claim 2, wherein the catering ordering program installed on the electronic device of the consuming end further comprises at least a homepage interface, a shopping cart interface, a favorite interface, a personal information interface, and a history interface. one of them. For example, in the catering ordering system described in claim 3, the homepage interface of the catering ordering program of the consumer end further includes at least one of a door-to-end brand selection interface, a door-side search interface, and a subscription process interface. For example, the catering ordering system described in claim 4, wherein the store-side search interface uses the global positioning system to obtain the location of the consumer terminal, and then the system displays the nearby catering outlets according to the coordinates of the location of the consumer. The catering ordering system of claim 4, wherein the store search interface further comprises at least one of a map search mode interface, a brand search mode interface, and a range search mode interface. The catering ordering system of claim 4, wherein the ordering process interface further comprises at least one of a restaurant classification page, a catering item page and a catering item page. The catering ordering system described in claim 2, wherein the order management program installed in the service end point sales system of the store further comprises at least a connection manager interface, a product setting interface, a historical order record interface, Accept one of the order interface and the order completion interface. The catering ordering system described in claim 2, wherein the order management program installed in the service end point sales system of the store further performs at least the serviced point sales system after receiving the order data of the consumer terminal. Alert one of the ringtones and screens to drive. For example, the catering ordering system described in claim 2, wherein the order management program installed in the service end point sales system of the store is further processed by the catering order service platform after receiving the order information of the consumer terminal. The consumer indicated that its order has been delivered to the store.