KR20020000153A - Method of receiving orders by automatically issuing reference numbers, and terminal for receiving orders - Google Patents

Abstract

The primary and secondary reception servers 3 and 4 connected to the user terminal 1 via the Internet 2 are provided, and the primary reception server 3 purchases goods or provides services from a plurality of user terminals. A request for an order is received in order, and these request sequence numbers are converted into mutually identical arrangement numbers, returned to the user terminal 1, and displayed on the screen. In the secondary reception server 4, an order from the user terminal 1 is received with reference to the clearance number returned from the terminal 1 in which the clearance number is indicated, and the result of the reception processing is returned to the user terminal 1. ) To be displayed on the screen of the terminal 1.

Description

Order Receipt Method and Order Receipt Terminal Device by Automatic Issuance of Clearance Number {METHOD OF RECEIVING ORDERS BY AUTOMATICALLY ISSUING REFERENCE NUMBERS, AND TERMINAL FOR RECEIVING ORDERS}

In general, a reservation order for the purchase of various goods by a consumer or the provision of a service is performed by the application procedure in front of a store, a reception window, or a telephone. Moreover, in recent years, methods for placing various orders using the Internet are also rapidly spreading.

If there are more applications than the limited number of products (products) with a limited number at the time of accepting these orders, a user who purchases the products in lottery or first-come, first-served order is selected. If there is an application exceeding the allowable amount for the service (e.g., concert or movie ticket, seat of passenger plane, rental of various goods, hotel, etc.) for renting equipment or goods, the user who receives the service is provided, for example. The selection is based on a first come, first served basis. The same is true if there is an application that exceeds the allowable allowance for services that occupy the time of the service provider (eg, barber shop, beauty salon, personal counselor, etc.).

When an application is accepted on a first-come, first-served basis by telephone or the Internet, the reception start time is set in advance. Therefore, the user tries to access the telephone reception center or the reception server (WWW server) on the Internet at the moment when the user arrives at the reception start time because he or she wants to purchase the product reliably or to receive a more desired service. For this reason, access to a telephone reception number or a URL (Uniform Resource Locator) that represents the location of an information source on the Internet floods with the reception start time.

An interactive series of instructing the user's desired seat or specifying a payment method between a user who has successfully accessed these services and a reception server on a telephone reception center or the Internet (hereinafter, collectively referred to as an order reception terminal). Procedure of is performed. Therefore, the time required for one user to occupy the telephone line or the desired order contents via the Internet becomes long. As a result, the user's ability to handle the access rushing to the order receiving terminal deteriorates, so the user must wait a long time until the order is received or perform a large number of accesses.

Whether or not access from the user is accepted by the order reception terminal strongly depends on the congestion state of the reception window at the moment when the user dials the telephone or when the URL is transmitted from the user terminal on the Internet. Since the congestion state is changing from time to time, it is not always limited to accepting a user's order in order of access, and often there is an inequality.

For example, as shown in Fig. 23, it is assumed that the users A, B, C, and D sequentially access the order receiving terminal. Orders are not accepted from the users B and C who have accessed while the order receiving terminal is accepting the order of the user A (x indicates that the order is not received). When the user A's order procedure is completed, the order from the user D accidentally accessed is accepted before the order from the user B or C previously accessed. B and C access again during the processing of the order from the user D, but this also fails.

In the example of FIG. 23, for the sake of simplicity, only one order reception terminal is limited, but the actual order reception is processed by a reception server that can simultaneously accept a plurality of telephone lines or a plurality of access requests. However, since the number of processes that a single telephone line or server can handle is finite, it can still occur when the user places a long waiting time or reverses the sequence as described above. These problems are caused by the long time required for order processing for a single user.

Accordingly, an object of the present invention is to provide an order receiving method and an order receiving terminal capable of efficiently accepting an order for purchasing a product or providing a service without forcing a long waiting time for the user.

Furthermore, another object of the present invention is to provide an order receiving method and an order receiving terminal which ensure that such efficient order receiving processing is performed on a first-come, first-served basis.

The present invention mainly relates to a method for accepting an order for purchasing various goods or providing a service using the Internet or a telephone, and an order receiving terminal device used in the method.

1 is a block diagram showing the configuration of a system according to a first embodiment of the present invention,

2 is a view showing a schematic flow of order acceptance processing in the embodiment;

3 is a flowchart showing the flow of the primary reception processing in the embodiment;

4 is a diagram showing an example of a display screen on a user terminal at the time of the first reception process in the embodiment;

Fig. 5 is a diagram showing another example of display screens on a user terminal at the time of the first reception processing in the embodiment;

Fig. 6 is a diagram showing another example of display screens on the user terminal at the time of the first reception processing in the embodiment;

FIG. 7 is a diagram showing another display screen example on the user terminal at the time of the first reception process in the embodiment; FIG.

8 is a diagram showing an example of a conversion rule from a reception order number to a rear door number in the first reception processing in the embodiment;

9 is an explanatory diagram for the case of deceiving a rearranging number in the second reception;

10 is a flowchart showing a flow of secondary reception processing in the embodiment;

11 is a diagram showing an example of a display screen on a user terminal at the time of secondary reception processing in the embodiment;

Fig. 12 is a diagram showing another example of display screens on a user terminal at the time of secondary reception processing in the embodiment;

Fig. 13 is a diagram showing another example of display screens on a user terminal at the time of secondary reception in the embodiment;

Fig. 14 is a diagram showing another example of display screens on the user terminal at the time of secondary reception processing in the embodiment;

FIG. 15 is a view showing another example of display screens on a user terminal during secondary reception processing in the embodiment; FIG.

Fig. 16 is a diagram showing another example of display screens on the user terminal at the time of secondary reception processing in the embodiment;

17 is a view for explaining another setting method of the second reception time slot in the embodiment;

18 is a view for explaining another setting method of the secondary reception time slot in the embodiment;

19 is a view for explaining another setting method of the second reception time slot in the embodiment;

20 is a block diagram showing a schematic configuration of a system according to a third embodiment of the present invention;

21 is a block diagram showing a schematic configuration of a system according to a fourth embodiment of the present invention;

22 is a block diagram showing a schematic configuration of a system according to a fifth embodiment of the present invention;

Fig. 23 is a diagram for explaining a problem of the conventional order receiving system.

According to the present invention, order receipt is divided into two stages. In the first step, the first order receiving terminal apparatus receives a request for a purchase of a product or an order for providing a service from a user terminal, generates a sequential number that is not the same for this request, and sends it to the user terminal on time ( Indicate: to send. The time required for the reception of the initial request from the user terminal in this first step, the generation of the rearranging number and the transmission to the user terminal on time is very short. Therefore, the time for the user to occupy the reception window (telephone operator or WWW server) is significantly shortened compared with the conventional method.

In the second step of accepting an order, the second order receiving terminal apparatus refers to the rearranging number returned from the user terminal, receives and processes the actual order of purchasing a product or providing a service from the user terminal, and transmits the processing result to the user terminal. Timely.

In this manner, only the issuance of a clearance number is performed at the first reception, and in the second reception, an order reception process based on the clearance number is performed slowly at a time different from the primary reception. Accordingly, the probability that the user succeeds in accessing the primary reception terminal is increased, and the average waiting time is greatly reduced. Therefore, efficient order reception processing is possible without forcing a long waiting time for the user.

According to the present invention, more preferably, when the rearranging number is generated at the first reception, the reception order number of the request from the user terminal is converted into the arranging number according to a predetermined conversion rule. In the second reception, the order number from the user terminal is converted into the reception order number in reverse, and the order reception process is always performed on a first-come, first-served basis by performing the order processing of the order according to the number.

Moreover, according to this invention, the order receiving terminal apparatus for performing the process mentioned above is provided. Further, according to the present invention, when the order receiving terminal apparatus is constituted by a server which is a computer, a computer-readable recording medium and a program product on which a program to be executed in the server is recorded.

EMBODIMENT OF THE INVENTION Hereinafter, embodiment of this invention is described with reference to drawings.

(About whole system configuration)

[First Embodiment]

(System configuration)

1 shows a configuration of a system for implementing an order receiving method according to a first embodiment of the present invention. In this system, a user terminal (personal computer) 1 communicates with the primary reception server 3 and the secondary reception server 4 via the Internet 2, and the primary reception servers 3 and 2 are used. The vehicle reception server 4 performs an order reception process from the server terminal 1 using the data management server 5. The primary reception server 3 and the secondary reception server 4 functionally represent internal processing executed by software in FIG. 1. A plurality of primary reception servers 3 may be provided as described later, or a plurality of secondary reception servers 4 may be provided.

The primary reception server 3 includes a program memory 30, a lottery processing unit 31, a rearranging number generation unit 32, and a secondary reception time slot and address generation unit 33. In the program memory 30, a series of programs of primary reception processing are stored. As the program memory 30, for example, a CD-ROM, a flexible disk, another removable recording medium on which the program is recorded, or a rigid disk or RAM to which the contents of these recording media are copied is used.

In the lottery processing unit 31, a lottery process for retrieving the first acceptance is performed for a request (order request) from the user. In the rearranging number generation unit 32, a rearranging number used in the second reception is generated. More preferably, this arrangement number is generated by converting the reception order number of the order request for winning the lottery by the lottery processing unit 31 according to a predetermined conversion rule. In the secondary reception / address generation unit 33, a time zone for performing secondary reception from the user and an address of the secondary reception server 4 are generated.

The secondary reception server 4 is composed of a program memory 40, an reception order generation unit 41, a time zone, a summary number, an address generation unit 42, and an order processing unit 43. In the program memory 40, a series of programs of secondary reception processing are stored. As the program memory 30, for example, a CD-ROM, a flexible disk, other removable recording medium on which the program is recorded, or a rigid disk or RAM to which the contents of these recording media are copied is used.

The reception order generation unit 41 generates a reception order number of the first reception. If the clearance number generated by the clearance number generation unit 32 and returned from the user terminal is converted as described above, the reception order generation unit 41 uses the clearance number to be used by the clearance number generation unit 32. It is converted into the order of receipt according to the conversion rule opposite to the conversion rule. The time zone, summary number, and address determination processing unit 42 determines whether the time zone in which the order request is received from the user terminal 1, the arrangement number included in the order request, and the address of the secondary reception server 4 are valid. In the order processing section 43, the actual order reception processing is performed in accordance with the information from the reception order generation section 41 and the time zone, rearranging number, and address generation section 42.

The data management server 5 includes various databases used by the primary reception server 3 and the secondary reception server 4, namely, the clearance number database 51, the secondary reception time zone / address database 52, and the reception screen database. 53, the primary reception record database 54, the order database 55, and the clock and calendar 56 are provided. The role of the data management server 5 will be apparent from the following description, and thus detailed description thereof is omitted here.

In FIG. 1, both the primary reception server 3 and the secondary reception server 4 are connected to the Internet 2, but only the primary reception server 3 is connected to the Internet 2, for example. (4) may be connected to the primary reception server 3 via an intranet (subnet).

Although the primary reception server 3 and the secondary reception server 4 may be configured individually, they may be configured as one server. When the primary reception server 3 and the secondary reception server 4 are configured as a common server, the primary reception processing program stored in the program memory 30 and 2 stored in the program memory 40 are stored. It is also possible to integrate the primary reception processing program into one reception processing program and store it in one program memory (recording medium).

(About outline of order acceptance processing)

As shown in Fig. 2, in the present embodiment, when a request for ordering (rearition number application) is made from the user terminal 1, a rearranging number is issued from the primary reception server 3 that receives the order, and the user terminal ( Returned to 1). Thereafter, if the actual order (reservation request) is made in the appropriate time zone based on the clearance number from the user terminal 1 that has received the clearance number, it is received by the secondary reception server 4 and the final order acceptance processing is performed. Is executed.

When the users A, B, C, and D in turn access the primary reception server 3, that is, apply for a rearranging number, the primary reception server 3 for these users A, B, C, and D is provided. The clearance number is transmitted from). When the users A, B, C, and D access the secondary reception server 4 at the designated time, that is, make a reservation, the order is accepted. In this way, the reception processing is carried out in two stages: the first reception for accepting an application for a clearance number that does not take time for processing, and the second step for receiving a reservation application for processing time, so that the user does not wait for a long time. Order can be received efficiently.

If the second reception time for accepting a reservation application is set in the order of application of the arrangement number or the second reception priority is set in the order of application of the arrangement number, for example, a reservation application from the user B is accepted, and the arrangement number is earlier. The injustice that the reservation application from the user A who has applied for the request for rejection is rejected, and order acceptance is always performed on a first-come, first-served basis.

Access to information using the Internet is performed by a session of requesting information transmission to a URL and replying to it. For example, in the case of Internet access by the World Wide Web, it is assumed that the user has instructed the URL "http://www.opqrstu.nn.jp/resv /jazz/index.htm" from his terminal. At that time, from the terminal to the server www.opqrstu.nn.jp via the Internet, the file "index.htm" in the "/ resv / jazz" directory (file storage location) is transmitted. The request is sent. The server www.opqrstu.nn.jp returns the requested file to the user terminal of the requesting source, when it is confirmed that the file in accordance with the request exists and that the requested file can be returned.

After the user terminal is connected to the server, the session via the Internet continues until the return of this file is completed. Since the number of sessions that the server can respond to at the same time is limited, the longer one session increases the likelihood that a user requesting a new session cannot connect. Similarly, even when a user calls a telephone reception center and talks with an operator to place an order, the line is blocked until the call is disconnected and the operator and the user have a long conversation. The likelihood that a user cannot connect is increased. According to this embodiment, this problem is solved.

In the following description, the procedure of the first step until issuing a rearranging number and returning it to the user is referred to as "first reception." Moreover, the procedure of the 2nd step until a user makes a specific order request by changing time using the issued clearance number, and performs a final order acceptance process based on this is called "secondary reception."

In the practice of the present invention, the first reception and the second reception are carried out via the Internet based on the configuration shown in FIG. 1, and the first reception and the second reception are performed using a telephone as described in the embodiments to be described later, or primary. There are several variations, one of the reception and the second reception, via the Internet and the other by telephone. Hereinafter, the processing procedures of these various cases will be described in parallel.

(About primary receptionist server)

With reference to FIG. 3, the procedure of the primary acceptance process in the primary acceptance server 3 in this embodiment is demonstrated. The procedure shown in FIG. 3 is assumed to be described as the primary reception program stored in the program memory 30 in the primary reception server 3 of FIG.

In FIG. 3, when the first reception is performed via the Internet, the moment when the server 3 receives the connection of the user terminal 1 to the first reception server 3 which is a clearance number issuance page is “start”. ) ". In the case of primary reception using a telephone, "start" means the moment the telephone is connected. In other words, "start" refers to the point in time at which the user first issued a request for ordering a product or service.

In this way, when the user terminal 1 is connected to the primary reception server 3 via the Internet 2, the primary reception server 3 first determines whether or not primary reception is possible (step S101). This determination is specifically made based on the reception start time and the limited quantity of goods or services. For example, if the reception start time is set from 10 am, in step S101, only the first request after 10 am can be accepted, and it is determined that no clearance number should be issued before this. For example, if 1,500 clearance numbers have already been issued for a limited quantity of 1,500 products, it is determined that the first acceptance is not possible in step S101, and no further clearance numbers can be issued.

In fact, it is not possible for all users who have received the rearranging number to participate in the first reception and complete the reservation. Therefore, even if a nominal 1,500 limited product offer is provided, a rearrangement number slightly exceeding it may be issued. In the present invention, however, the relationship between the number of issued clearance numbers and the number of products sold is not strictly defined. If the issued clearance number has already exceeded the scheduled issue number, for example, the error indication information " receipt is closed " as shown in Fig. 4 is sent to the user who placed the order request, so that the clearance number cannot be issued. The user is notified of the effect (step S112).

In the case of primary reception by telephone, if the primary telephone reception center is equipped with an automatic voice answering system, the processing of step S112 is performed by the answering system. In the primary reception by telephone, the operator responds with a voice, for example, while the operator looks at a computer screen showing the status of issuance of a house number. Or, by attaching a poster such as "Reception Deadline" to the room in which the operator is working, the operator is informed that the clearance number has exceeded the expected number of publications, and based on this, the operator has "received the application" to the user. You may be notified verbally.

If it is determined in step S101 that the first acceptance is possible, that is, if a condition capable of issuing a rearranging number is provided, this is not a necessary process, but in the present embodiment, a lottery for removing the first acceptance is performed next (step S102). This lottery is conducted in order to reduce the error and unfairness of issuance of the rearranging number by the timing of access of the order request to the primary reception server 3 of the user terminal 1. As a method of this drawing, there is a method of rejecting up to 15 times of the order request received by the primary reception server 3, for example, and performing the following sorting number issuance procedure at the 16th time. According to this method, once the rearranging number is issued, the number being counted back to 1 is determined to determine the winning result.

If the result of this lottery is examined in step S103, and the lottery is dropped, for example, the falling-mark display information of "falling into a lottery ... Please access again" as shown in FIG. 5 is transmitted to a user (step S113). In the case of primary reception by telephone, the 16th call of the telephone of the user rotor can be replaced by a method such as connecting to an operator.

Next, the arrangement number generation unit 32 of FIG. 1 checks the order of receipt of the order request from the user, that is, the number of users counting from the first reception start (step S104). This receipt order number is converted into a clearance number by the above-described conversion rule, thereby generating the clearance number (step S10). The reason for converting the reception order number into a rearranging number is to prevent the second reception of a violation of the reception order by being used by another user. A specific example of this conversion rule will be described later in detail.

Next, the time zone of the second reception which changes time according to the reception order is determined (step S106). For example, if 5 minutes is set as the time required for the second reception process for one user, the user whose reception order is "1" is 05 minutes from 11:00 AM to the user whose reception order is "2". The second reception time is determined as in 11:05 am to 10 minutes.

As will be described later, this secondary reception time zone may be allocated to a plurality of users in duplicate. In the case of the method in which the second reception is performed one by one for each user, and the next user is called as soon as the second reception for a user is finished, the information of the second reception time is used in the name of the scheduled reception time. The information in the reception time zone may not be returned in particular.

Next, the address of the secondary reception server 4 is retrieved and checked (step S107). In the case where the primary reception is performed using the Internet, the URL of the secondary reception server 4 to be accessed by the user is retrieved in this step S107. As a result, the secondary reception processing is distributed to the plurality of secondary reception servers 4. When the secondary reception is performed by telephone, the telephone number of the secondary telephone reception center is retrieved as an address in step S107 instead of the URL of the secondary reception server 4. Since this address may be different for each user who has received the primary reception, the assigned address itself can also be used as a clue for personal authentication.

As described above, the information of the clearance number generated in step S105, the secondary reception time zone determined in step S106 and the URL of the secondary reception server 4 or the telephone number of the secondary telephone reception center retrieved in step S107 are received second. Is sent to the user terminal 1 for guidance display of the user (step S108). Accordingly, the guidance of the secondary reception is displayed on the screen of the user terminal 1. When the secondary reception is made by telephone, the information of the telephone number of the secondary telephone reception center is transmitted in this step S108.

6 shows an example of the guidance screen of the second reception displayed on the user terminal 1, in which the reservation clearance number is issued, the arrangement number, the reservation contents, and the second reception that performs this reservation reception (second reception). The URL of the server 4 and this reservation acceptance time (date and time) are displayed.

The reply may be made to the user terminal 1 by the electronic mail from the primary reception server 3. In that case, the first WWW page of the first reception is a screen as shown in Fig. 7, and the time of occurrence of an access request due to the user pressing the "Apply" button of Fig. 7 is shown on the flowchart of Fig. 3. Corresponds to "start". As a result, the same content as that in Fig. 6 is returned to the user terminal 1 by e-mail. By sending an e-mail from the user terminal 1 to a specific clearance number issuance address, the clearance numbers are generated in the order of receipt by the primary reception program in the primary reception server 3, and the user terminal which is the sender of the e-mail. In (1), the same contents as in FIG. 6 may be returned by e-mail.

In the case where the primary reception is performed by telephone, the same contents as in Fig. 6 may be delivered to the user by the voice of the operator of the primary telephone reception center, or the synthesized voice may be transmitted by an automatic voice response system such as a telephone number guide service. Answer may be made.

The display contents returned to the user terminal 1 in step S108 are recorded as a file or voice (step S109). This record is useful for identifying the cause of the problem when, for example, a problem arises in the procedure for issuing a rearranging number. If there is no need for such cause identification, the process of step S109 is omitted.

After step S108, it is checked whether or not the condition of the first acceptance end has been reached (step S110). If the number of issued clearance numbers has reached the prescribed number, it is determined that a subsequent order request (application for issuing a clearance number) is not accepted, and a closing flag indicating the effect is established (step S111). This closing flag may be the value of any variable in the computer program, or may exist as a file that the computer program can read. In the case where the response is made by the operator at the first reception by telephone, instead of setting the closing flag, for example, a poster stating "reception completion" is erected and known to the operator.

As described above, when a first order is issued, a clearance number is issued to the user, so that, for example, a user who has placed an order request on the Internet can obtain the confirmation page for issue of the clearance number as shown in FIG. have. As a result, since the processing such as giving a specific order request such as a brand name, a seat, etc., and checking whether or not the correspondence is possible from the beginning is omitted, the response of the primary reception server 3 also becomes faster.

On the other hand, even if the operator answers by telephone at the primary telephone reception center, there is no need to listen to the user's request for the incoming call. Since it is good to inform unilaterally, talk time can be shortened significantly. In addition, by using the automatic voice response system, it is also possible to easily establish a system that unilaterally informs the related information such as a summary number and a telephone number to an incoming call.

(About conversion rule from reception order number to rearranging number)

8 shows an example of a conversion rule when converting the reception order number into a rearranging number in step S105. For example, if the reception order number obtained in step S104 is "152", "152" is converted into binary notation "10011000" in the system inside (primary number generation unit 32) of the primary reception server 3. In this binary notation, there are five zero bits, so the binary notation "0101" representing the number "5" of this zero, the two-bit pattern "01" generated at random, and the binary notation "11" which are always constant values. A 16-bit number is generated in the system. Each bit of this 16-bit numerical value is listed alternately by a predetermined rule. The results listed in this way are, for example, "1001101011110000" in binary 16-bit notation as shown in FIG. 8, and returned to decimal notation to "39664", which is generated as a summary number.

Here, for example, a malicious user (the receptionist number of the first receptionist is "152" and the user whose clearance number "39664" is issued as a regular user) knows this clearance number in some way, and this regular user is identified. First, a case where a second reception is planned to be made and a second number is deceived by a clearance number "39663" having a smaller value than "39664" will be described with reference to FIG.

If the bit pattern described in FIG. 8 is reversed for "39663", the fixed data "11", the random data "01", the number of zeros "1111" (15 in decimal notation), and the reception order The number becomes "10010101" (149 in decimal notation). That is, the reception order number generated from the false number "39663" inputted false is "149", and the order number is faster than the reception order number converted from the regular order number. However, since the number "4" of "149" in binary notation contradicts "15" decoded as a number of zeros from a false number, this theorem number cannot be generated by the original conversion rule. It can be determined that it is made negative.

The conversion rule from the reception order number to the clearance number shown here is just one example, and various other rules can be used. In the above example, the rearranging number is composed only of numbers, but alphabets and other symbols (characters) may be mixed. In this way, if the number is a combination of numbers and letters, it is possible to generate a number that is less deceptive.

On the other hand, if a user maliciously enters a false summary number or if there is no malicious but wrong clearance number, it may be generated by a predetermined conversion rule that accidentally satisfies the requirements of the regular clearance number even though the probability is low. It may be a clearance number. In order to prevent this, for example, at the first reception and the second reception, the user is required to input personal information such as an e-mail address, a name, a password, and issued at the time of the first reception. You may want to keep a record of these numbers.

In this way, if the personal specific information is required to be input, even if a false summary number or wrong number is well-intentioned at the time of the second application, the correct personal specific information is not entered. No correspondence is taken and no association is made. Alternatively, even if the correct personal specific information is input, since the input number is incorrect, the correspondence with the issued number is not performed. Therefore, in these cases, secondary reception is rejected.

(About the second receptionist server)

In FIG. 10, the procedure of the 2nd order acceptance process in the 2nd reception server 4 is shown. This procedure shown in FIG. 10 is assumed to be described as the primary reception program stored in the program memory 40 in the secondary reception server 4 of FIG.

In this embodiment, before the process shown in FIG. 10 starts, the screen which contains the information which prompts input to the user entitled "this reservation acceptance form" as shown in FIG. 11 is displayed on the user terminal 1 first. Transmission for display on the screen is performed. The moment when the user enters the necessary items on the input screen shown in FIG. 11 and presses the "Apply" button, the moment the order request comes to the secondary reception server 4 corresponds to "Start" in FIG. In the case where the second reception is performed by the operator at the secondary telephone reception center, the moment when the telephone calls the center and the user informs the operator of the contents written in Fig. 11 corresponds to "start" in Fig. 10.

When the operator at the secondary reception server 4 or the secondary telephone reception center receives the requirement transmission request from the user, the operator decodes the arrangement number to generate the reception sequence number to be subjected to the secondary reception process (step S201). . In this process, for example, it is verified whether or not the clearance number indicated by the user is normal using the conversion rule described in Fig. 8 (step S202). Here, if the rearranging number is an invalid number, the information is transmitted to the user terminal 1, and an error display indicating that the rearranging number as shown in Fig. 12 is not correct on the screen of the user terminal 1 is performed ( Step S211).

Next, it is verified whether or not it is a duplicate order with respect to the same clearance number, that is, whether or not the secondary reservation by the same clearance number has already been completed (step S203). Subsequently, it is verified whether or not the arrangement number or the acceptance processing number is in the correct time zone to be accepted (step S204). Here, if the reception time for the rearranging number has already been exceeded, the information is transmitted to the user terminal 1, and this reservation reception time as shown in Fig. 13 is displayed on the screen of the user terminal 1; An error display of turning over is performed (step S211). Mistakes that result in the passing of the reception time may occur as a human error. Therefore, it is preferable that the actual secondary reception time is slightly longer than the secondary reception time previously announced to the user. In order to save the user who tried to place the second order completely after the reception time, a re-acceptable time may be set.

If it is determined in step S202 that the clearance number is correct, and it is determined in step S203 that it is not a duplicate order, and furthermore, in step S204 it is determined that the correct reception time is reached, step S205 is reached. In step S205, it is verified whether or not the order desire of the user received by the secondary reception server 4 or received by the operator at the secondary telephone reception center is sufficient to establish an order. If the contents of the order request are sent to the user terminal 1, the operator displays the confirmation screen as shown in FIG. 14 on the screen of the user terminal 1 or the operator corresponds to the confirmation screen. By doing so, the user is prompted for confirmation (step S205).

Next, an instruction is issued from the user to indicate that there is an error in the contents of the confirmation screen of step S205, and it is checked whether or not the instruction has been received from the secondary reception server 4 via the Internet 2 (step S206). When there is a reception or when the telephone operator has received verbally at the secondary telephone reception center, information for prompting re-entry of the desired information is transmitted to the user and displayed (step S212).

When the user sees the confirmation screen shown in FIG. 14 or the user confirms in response to the operator's response to a telephone equivalent to this, an instruction indicating that there is an error in the desired content, for example, " repair " Let's say you did it by clicking. If this instruction is received by the secondary reception server 4 or confirmed by the operator of the secondary telephone reception center, it is not described in FIG. 10, but it is verified whether or not it is time to perform secondary reception again here. You may also In this case, if the reception time is earlier than the reception start time, the information indicating that the reservation has not yet been completed as shown in Fig. 15 is transmitted to the user terminal 1, displayed on the screen, or notified by telephone. Alternatively, after the reception end time, information indicating that the reception time has passed, as shown in FIG. 13, may be transmitted to the user.

Next, the operator of the secondary reception server 4 or the secondary telephone reception center checks whether or not goods, services, seats, and the like that are suitable for the user's wishes are available and performs an order reception process (step S207). At this time, when it is determined in step S208 that the order acceptance processing (ordering) as desired by the user is possible, the information indicating that the reservation is completed as shown in Fig. 16 is transmitted to the user terminal 1 for display or over the telephone. The contents are notified (step S209). Then, the established order contents are updated on the order database 55 (step S210). The update of the order database 55 is, for example, an update of information such as which seat is reserved if a seat is reserved for the concert hall. In addition, the process of step S209 and step S210 may be reversed. By the above, all the processes of order acceptance processing are completed.

In the above description, as shown in Figs. 11, 14, and 16, payment by credit card is exemplified, but the method of payment is not limited to the credit card, but may be a cash exchange or a cash document upon delivery. . In addition, the user may be prompted to confirm the contents of the order, to instruct or confirm the payment method on a different screen.

(Other setting method of 2nd reception time)

In the above description, the setting of the secondary reception time slot which does not overlap with another person is set as an example for one user, but the setting method of the secondary reception time zone is not limited to this. Hereinafter, another setting method of the second reception time slot will be described with reference to FIGS. 17 to 19.

In FIG. 17, the case where it is necessary to process an order from users A, B, and C in order of application is shown. However, the second reception time zone for the user B overlaps with the second reception time zone for the other users A and C. In this example, the secondary reception time zones previously presented to the three users represent approximately the expected time zones that they will be able to receive at this time. When the order processing for the previous user A is completed and the next user B can be accepted, the fact is notified to the next user B. The notice may be a WWW page using the Internet, an e-mail or a telephone, and the notice method is not particularly limited. In this setting method, the actual second reception time may be faster or slower than the predetermined time zone. In addition, notifying the user in advance of the scheduled time period for the second reception is not essential but may be omitted.

In the example shown in FIG. 18, one secondary reception time slot is strictly set for each user so that they do not overlap. At the time when the user A should be accepted, even if the order processing from the user A is completed, the order from the user B is not accepted.

In the example shown in FIG. 19, one secondary reception time slot common to a plurality of users is set. In the drawing, it is assumed that the first reception is performed in the order of users A, B, and C. At the time of the second reception, it is assumed that the contents of orders from each user are received in the order of C, A, and B in the time of receiving orders from these three users. On the secondary reception server 4 side or the secondary telephone reception center side, only the operation for receiving the order contents is performed during this time period, and in fact, the reception processing is performed in the order of users A, B, and C after the order time zone is completed. In other words, an order reception process that strictly observes the first reception order is being operated.

Second Embodiment

Next, a second embodiment of the present invention will be described. Although the number of the primary reception servers 3 is not mentioned in the first embodiment, in the second embodiment, a plurality of primary reception servers 3 exist, and a rearranging number to be issued in advance is assigned to each of them. Let's do it. For example, when there are three primary reception servers 3, 3A, 3B, and 3C, the order requests arriving at the server 3A are "1", "4", "7" and "10" in order. A rearranging number generated from every other number is issued. Similarly, order requests to the server 3B are "2", "5", "8". , The order request to the server 3C is "3", "6", "9". A rearranging number generated from the number is issued.

In this way, when the assumption that the order request from the user is made evenly among the three primary reception servers 3A, 3B, and 3C is made, it is possible to issue a fair number efficiently by distributing the number numbers. When a bias is expected in order requests to each of the servers 3A, 3B, and 3C, the number of order numbers to be allocated may be changed according to the expected bias.

For example, when server A is expected to access twice as much as the other two servers, a clearance number is assigned to A: B: C at a ratio of 2: 1: 1. As a result, as an example, it is possible to prompt access divided into regions. For example, a user in the Hokkaido and Tohoku districts is connected to server A, and a user in Kanto and Togai is connected to server B. We can appoint it in the back and can start acceptance at the same time nationwide.

Third Embodiment

20 is a system according to the second embodiment of the present invention, in which a telephone, which is a user terminal 6, a primary telephone reception center 8 and a secondary telephone reception center 9 are connected via a telephone network 7. have. The primary telephone reception center 8 and the secondary telephone reception center 9 perform processing corresponding to the primary reception server 3 and the secondary reception server 4 in the first embodiment to answer the call by the operator, Or by an automatic voice response system.

Here, the primary telephone reception center 8 is provided in plural and distributed in the same manner as the primary reception server described in the second embodiment, and a number to be issued in advance may be assigned to each. Specifically, primary telephone reception centers 8 are arranged in several representative cities or towns in each region of the country (町: one of local governments, corresponding to towns in Korea). At each primary telephone reception center 8, a pre-allocated arrangement number is issued sequentially at the same time as the reception start. The allocation number of the rearranging number may be changed according to the population ratio of each region where the primary telephone reception center 8 is installed.

In this way, congestion of telephone lines can be reduced compared to the case where an order request from each region of the country is accepted at one telephone reception center. The user does not need to make a long distance call, and the inequality of the telephone cost according to the user's place of residence is reduced. The first telephone reception center 8 and the second telephone reception center 9 may be the same telephone reception centers as in the first embodiment.

Fourth Embodiment

21 shows a configuration of a system according to a fourth embodiment of the present invention. The user terminal 1 is a personal computer and is connected to the primary reception server 3 via the Internet 2. On the other hand, the user terminal 6 owned by the same user is a telephone and is connected to the secondary telephone reception center 9 via the telephone network 7.

In other words, in the present embodiment, the first reception is performed by the primary reception server 3 via the Internet 2, and the second reception is performed by the secondary telephone reception center 9. It is clear that the same effect as that of the first embodiment can be obtained also by such a configuration.

[Fifth Embodiment]

Fig. 22 is a system according to the fifth embodiment of the present invention, in contrast to the fourth embodiment, the first reception is performed at the primary telephone reception center 8, and the second reception is secondary via the Internet 2; It is done in the reception server 4. Also with such a configuration, the same effects as in the first embodiment can be obtained.

[Other Embodiments]

In addition to the above-described embodiment, the present invention can take various modified embodiments as follows.

(1) When the telephone is used for the first reception or the second reception, the telephone as the user terminal does not necessarily need to be a fixed telephone set up at home, and needless to say, a mobile telephone may be used. The cellular phone may have an internet connection function, and in this case, one or both of the first reception and the second reception may be performed via the Internet.

(2) When the user receives the clearance number at the first reception, print out the confirmation screen displayed by the user terminal, for example, shown in FIG. 6, bring the print, and go to a nearby ticket center or convenience store. You can also accept the car.

(3) If the user terminal is a portable information terminal having a short range wireless communication function such as Bluetooth, for example, the user may bring the portable information terminal and perform the first or second reception through an information terminal installed in a convenience store or the like. It is also possible to do.

As described above, according to the present invention, in order reception using the Internet or order reception by telephone, there are two stages of the first reception for issuing a clearance number and the second reception for receiving an actual order based on the clearance number. An acceptance process is performed. As a result, the waiting time of the user is reduced, and the problem of order flow to the reception server or the telephone reception center is also solved. By generating the rearranging number by converting the required order number in the first reception, this efficient order acceptance process can always be performed on a first-come, first-served basis.

As described above, the present invention is effective in the technical field of a system for accepting and processing various kinds of product purchase or service provision by the Internet or telephone.

Claims (22)

By placing an order for at least one of the purchase of goods and the provision of services from a user, Accepting a request for the order from a plurality of user terminals in at least one first order receiving terminal, Generating, by the first order receiving terminal, a clearance number which is not identical to each other for the request and transmitting the same to the user terminal; Accepting and processing the order from the user terminal with reference to the rearranging number returned from the user terminal in at least one second order receiving terminal; And presenting the result of the acceptance processing to the user terminal by the second order reception terminal. 2. The method according to claim 1, wherein the step of accepting the request in the first order receiving terminal comprises drawing a draw on the request and accepting only the request for winning. The order receiving method according to claim 1, wherein a clearance number to be specified in the user terminal has been previously assigned to the plurality of first order reception terminals. The at least one of the said 1st order reception terminal and the said 2nd order reception terminal is comprised by the server connected to the said user terminal via the network, The said 1st order reception terminal characterized by the above-mentioned. How to place an order. The method of claim 1, wherein at least one of the first order receiving terminal and the second order receiving terminal is configured by a telephone reception center. The terminal of claim 1, wherein one of the first order receiving terminal and the second order receiving terminal is configured by a server connected to the user terminal via a network, and the first order receiving terminal and the second order. And the other side of the reception terminal is constituted by a telephone reception center. By placing an order for at least one of the purchase of goods and the provision of services from a user, Accepting a request for the order from a plurality of user terminals at least at the first order receiving terminal, Converting, in the first order reception terminal, a reception order number of the request into a clearance number which is not identical to each other by a predetermined conversion rule; Transmitting the clearance number from the first order reception terminal to indicate to the user terminal; Converting the clearance number returned from the user terminal to the reception order number in at least one second order reception terminal, Accepting and processing the order from the user terminal in the second order receiving terminal in the order according to the receiving order number; And presenting the result of the acceptance processing to the user terminal by the second order reception terminal. 8. The method according to claim 7, wherein the step of accepting the request in the first order receiving terminal comprises drawing a draw on the request and accepting only the request for winning. 8. The order receiving method according to claim 7, wherein a plurality of first order reception terminals are assigned a clearance number to be specified in the user terminal in advance. 8. The method of claim 7, wherein at least one of the first order receiving terminal and the second order receiving terminal is configured by a server connected to the user terminal via a network. 8. The method of claim 7, wherein at least one of the first order receiving terminal and the second order receiving terminal is configured by a telephone reception center. 8. The terminal of claim 7, wherein either one of the first order receiving terminal and the second order receiving terminal is constituted by a server connected to the user terminal via a network, and the first order receiving terminal and the second order. And the other side of the reception terminal is constituted by a telephone reception center. An order receiving terminal for receiving an order for at least one of purchasing a product and providing a service from a user, Means for generating a clearance number that is not identical to each other for the request for the order from a plurality of user terminals; Means for transmitting to indicate the clearance number generated for the requesting user terminal, Means for receiving and processing the order from the user terminal with reference to the clearance number returned from the user terminal in which the clearance number is indicated; And a means for specifying the result of the acceptance processing in the user terminal that has made the order. The terminal of claim 13, wherein the means for generating the clearance number generates the clearance number by converting the reception order number by a predetermined conversion rule. An order receiving terminal device for receiving an order for at least one of purchasing a product and providing a service from a user, Means for generating a clearance number that is not identical to each other for the request for the order from a plurality of user terminals; And means for transmitting in order to identify the clearance number generated for the user terminal that issued the request. The terminal of claim 15, wherein the means for generating the rearranging number generates the rearranging number by converting the reception order number by a predetermined conversion rule. A computer-readable recording medium having a program connected to a user terminal via a network and recording a program to be executed by a server that receives and processes an order for at least one of purchase of a product and service provision from a plurality of user terminals. A process of generating, and sending to the user terminal, a clearance number which is not identical to each other for the request for the order from a plurality of user terminals, and from the user terminal with reference to the clearance number returned from the user terminal; And a program for causing the server to execute a process for accepting the order and a process for indicating the result of the accept process to the user terminal. A computer-readable recording medium having a program connected to a user terminal via a network, the program being executed by a server that executes at least one order of product purchase and service provision from a plurality of user terminals. The server receives a request for the order from a plurality of user terminals, converts the order of receipt of the request into a rearrangement number which is not identical to each other according to a predetermined conversion rule, and transmits it to the user terminal for timing. And a program for executing the program. A computer-readable recording medium having a program connected to a user terminal via a network, the program being executed by a server that executes at least one order of product purchase and service provision from a plurality of user terminals. The order for the purchase of a product or the provision of a service from the user terminal is received and processed by referring to unequal clearance numbers generated for the request for the order from a plurality of user terminals and returned from the user terminal, And a program for causing the server to execute a process for indicating the result of the acceptance process to the user terminal. A program product connected to a user terminal via a network and executed by a server that receives and processes an order for at least one of product purchase and service provision from a plurality of user terminals. A process of generating, and sending to the user terminal, a clearance number which is not identical to each other for the request for the order from a plurality of user terminals, and from the user terminal with reference to the clearance number returned from the user terminal; And a processing for accepting the order and processing for indicating the result of the acceptance processing to the user terminal. A program product which is connected to a user terminal via a network and is executed by a server which performs a reception process for at least one order of product purchase and service provision from a plurality of user terminals. The server receives a request for the order from a plurality of user terminals, converts the order of receipt of the request into a rearrangement number which is not identical to each other according to a predetermined conversion rule, and transmits it to the user terminal for timing. Program product, characterized in that the execution. A program product which is connected to a user terminal via a network and is executed by a server which performs a reception process for at least one order of product purchase and service provision from a plurality of user terminals. It accepts and processes an order for purchase of a product or a service provision from the user terminal with reference to mutually unidentifiable clearance numbers generated for the request for the order from a plurality of user terminals and returned from the user terminal. A program product characterized by causing the server to execute a process of presenting a result of an acceptance process to the user terminal.