JPH071900B2 - Telephone reservation acceptance processing method - Google Patents

Description

Description: TECHNICAL FIELD The present invention relates to a telephone reservation acceptance processing method, and more particularly to a telephone reservation acceptance processing method capable of avoiding abnormal congestion in an incoming exchange caused by a large number of calls. .

[Conventional technology]

When performing a reservation reception service by telephone, conventionally, a receptionist makes a reception date and reception telephone number known in advance, and all subscribers desiring to make a reservation are dialed at the same time. The method of using a kind of lottery machine instead was taken.

[Problems to be solved by the invention]

However, with the above method, if there are many subscribers who wish to make a reservation and the number of telephone lines for reception is extremely small compared to this, most calls will not be connected even if dialed many times, and In the network, such an invalid call causes abnormal congestion, which causes a serious problem that other calls are disturbed. Although it is possible to reduce the abnormal congestion to some extent by increasing the number of reception telephone lines, increasing the number of reception telephone lines and the number of respondents increases the economic burden on the receptionist, There was a situation where we could not expect a great effect.

The present invention solves the above-mentioned problems in the conventional telephone reservation acceptance processing method, prevents abnormal congestion of the telephone network, and eliminates the subscriber's dissatisfaction that the telephone is hard to reach. It is intended to provide a processing method.

[Means for solving problems]

The above object of the present invention is, in a telephone reservation acceptance processing method for processing a reservation acceptance service by telephone, a subscriber requesting a reservation issues a call reference number known in advance prior to making a reservation and the call arrangement. When the telephone number is requested by dialing the telephone number based on the telephone number of the number request destination, the exchange in the telephone network notifies the subscriber of the telephone number and the acceptable reception time. At the same time, the subscriber number of the subscriber is recorded in the recording means as the calling subscriber number, and next, when the reservation requesting number is called from the subscriber requesting the reservation within the acceptance time, Achieved by a telephone reservation acceptance processing method characterized in that the calling subscriber number and the acceptable reception time recorded earlier are compared, and if the conditions are met, the call is connected to the reservation acceptance telephone. It is.

[Action]

The function of the present invention is to limit the number of subscribers who can receive calls to a reservation reception phone in advance by allocating a call reference number (hereinafter simply referred to as “reference number”) and reception time in the telephone network prior to making a reservation. , The reception hours are distributed.

〔Example〕

Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings.

FIG. 1 is a block diagram showing a relay system, which is a main point of the present invention, in which a reservation receptionist is given a reference number for making an actual call. In the figure, 1 is a subscriber who requests a reservation, 2 is a subscriber exchange that accommodates the subscriber 1 (hereinafter,
"LS"), 3 is a network service control database (hereinafter referred to as "NSP") that controls reception services according to this method, and 4 is a repeater exchange (hereinafter referred to as "ACP") that controls line connection according to the instruction of the NSP3. ) 5 is a response device (hereinafter referred to as "INE") that is connected to the ACP 4 and accommodates a plurality of lines for notifying the reference number and the reception time.

FIG. 2 shows a connection sequence when the subscriber 1 shown in FIG. 1 requests a reference number. Also, the third
The figure shows an example of the configuration of the information table recorded in the NSP3, and as many areas as the number of serial numbers to be issued are secured. In FIG. 3, Ti is the acceptable reception time of the subscriber with the reference number i, which is valid from the time Ti, and IDi shows the telephone number of the subscriber who has notified the reference number i. Here, the telephone number of the calling party is configured to be recorded when the reference number is issued.

First, the procedure of notifying the caller of the reference number and the reception time from the network will be described with reference to FIGS. 1 and 2. It is assumed that the date and time of issuing the reference number and the telephone number of the person requesting the reference number are known in advance. The subscriber 1 requesting the reservation dials the number requesting the reference number based on the known information. LS2 identifies the connection destination and selects the
Send the caller's telephone number to ACP4 to connect the call. The ACP4 sends an inquiry signal including the selected number and the telephone number of the caller to the NSP3, and prompts the next connection instruction from the NSP3.

In NSP3, if the inquiry signal is within the allowable range, the NSP3 is instructed to notify the subscriber of the reference number and the acceptable reception time via the INE5, and the caller's number is associated with the reference number. The telephone number is recorded in the information table shown in FIG. When the issue of the reference number has already reached the planned number, NSP3 is instructed to notify the subscriber that the service has ended through INE5 for the subsequent calls.

Next, the procedure when the subscriber who receives the reference number dials the reservation reception number will be described with reference to FIGS. 4 and 5.

FIG. 4 is a block diagram showing the relay system of the service according to the present embodiment, and symbols 1 to 5 show the same components as shown in FIG. Further, 6 is a reception telephone for the service provider to accept the reservation, and 7 is a subscriber exchange (LS) that accommodates the reception telephone 6. FIG. 5 shows a connection sequence from the subscriber 1 dialing the reception telephone 6 to connection.

When subscriber 1 dials the reservation reception number and LS2 receives this, LS2 identifies that it is a reservation reception call, and sends the selection number and the caller's telephone number to ACP4 in the normal procedure and calls. Connecting. ACP4 activated from LS2 sends an inquiry signal containing the selected number and the telephone number of the caller to NSP3,
Open the next connection instruction from P3.

In NSP3, based on the information table shown in FIG. 3, the calling subscriber is collated and the allowable time is inspected. To connect to and to notify the reception phone 6 of the reference number. In the ACP4, the call is received by the reception phone 6 in a normal procedure, and when a response is received from the reception phone 6, the reference number is notified via the INE5, and then the subscriber 1 and the reception phone 6 are connected.

The subscriber 1 is now able to make a reservation call.
If there is no record of the subscriber requesting reservation acceptance in the information table of FIG. 3 or if it is outside the allowable time, NSP3 will be informed that it cannot connect to ACP4.
The subscriber 1 is instructed to be notified via.

In the description of the above embodiment, an example in which the information table for recording the reference number and the acceptable reception time shown in FIG. 3 is set for each individual subscriber is shown. It may be grouped and set in group units.
In this case, there is an effect that the memory capacity for storing the information table can be small.

Incidentally, the connection when requesting the reference number shown in the above-mentioned embodiment, since it is possible to notify the reference number to a large number of subscribers at the same time by preparing a large number of ACP and INE in the telephone network, It is much easier than the method. Also,
When all INEs are in use, waiting control is performed in ACP, and by connecting to the INE as soon as it becomes available, it is possible to connect to the directory number guide without requiring the subscriber to dial many times.

The waiting control described above is also effective when connecting the subscriber to the reception telephone by ACP.

In the above embodiment, an example in which the reference number is assigned and the caller is collated is completely automated in the switching network has been described.
Obviously, it is possible to implement this service manually by leaving the control of the NE to the operator.

Further, in this embodiment, the telephone number of the calling subscriber is transmitted from the network, but it goes without saying that the subscriber may dial the telephone number. In this case, when the reception telephone connection request is made, it is also effective that the reference number is dialed in accordance with the calling subscriber telephone number so that the matching of these two pieces of information is a condition for the reception telephone connection.

〔The invention's effect〕

As described above, according to the present invention, since the reference number is issued from the telephone network prior to the actual reservation, it is possible to limit the number of calls that can be connected to the reception telephone, and the reception time. By distributing the calls, it is possible to solve the problems of when dialing the reception phone directly, such as the abnormal congestion at the incoming exchange and the trouble that the reservation applicant cannot easily connect to the reception phone. Has a remarkable effect.

[Brief description of drawings]

1 and 4 are block diagrams showing an embodiment of the present invention,
2 and 5 are diagrams showing a connection procedure, and FIG. 3 is a diagram showing a configuration example of an information table. 1: Subscriber, 2,7: LS, 3: NSP, 4: ACP, 5: INE, 6: Reception phone.

Claims (1)

[Claims] 1. A telephone reservation acceptance processing method for processing a reservation acceptance service by telephone, wherein a subscriber requesting a reservation issues a call reference number known in advance prior to making a reservation and the call reference number request. When requesting the call reference number by dialing the telephone number based on the previous telephone number, the exchange in the telephone network notifies the subscriber of the call reference number and the acceptable reception time, The subscriber number of the subscriber concerned is recorded in the recording means as the calling subscriber number, and next, when the subscriber requesting the reservation makes a call to the reservation acceptance telephone within the acceptance time, A telephone reservation acceptance processing method, characterized in that the recorded calling subscriber number and acceptable reception time are compared, and if the conditions are met, the call is connected to the reservation acceptance telephone.