KR100353228B1 - Telephone call assistance system - Google Patents

Abstract

A call assistance system is provided that has the ability to record a call using a mobile phone or a regular telephone on a computer, and to store and modify the message to automatically answer a missed call. According to the present invention, it is possible to easily store and retrieve the contents of commerce and complaints using a telephone, etc. in a computer, and can be used as a reference and proof of the contents of a telephone call for telephone commerce and a complaint.

Description

Telephony call assistance system

The present invention provides a call connected to a computer having a function of storing and modifying a message so that a user can select one of a mobile phone and a normal phone to play, modify, delete, and automatically answer a missed call while recording voice data during a call. It relates to an auxiliary device.

In particular, it is possible to easily store and retrieve the contents of commerce and complaints using the telephone on a computer, and provides reference and evidence of the contents of telephone conversations on telephone commerce and complaints.

The conventional method of storing call contents is used by using an answering machine or by installing a separate recording unit. In case of using a separate recording unit with the answering machine, the former has a low storage capacity, and the latter has a problem of having to press the record button first and make a call when recording a call with high cost. .

Recently, voice, fax messages as well as e-mail can be integrated into a single message regardless of location, time, or terminal using VOIP or wired telephone network (PSTN). UMS (UMS) that allows the integrated operation in the mailbox has appeared, but there is a problem that is complex and expensive to use.

Accordingly, the present invention has been made to solve the above problems, and connected to a computer, the user selects one of a mobile phone and a regular phone to automatically play, modify, delete, and delete the recorded voice data during a call. An object of the present invention is to provide a call assisting device having a function of storing and modifying a message so as to perform a response function.

1 is a schematic system configuration diagram of a call assistance system according to the present invention.

Figure 2 shows an example of the appearance of the call assisting apparatus according to the present invention.

Figure 3a is a functional block diagram showing the internal structure of the call assistance device of the present invention, Figure 3b is a block diagram showing an actual implementation of the call assistance device of the present invention.

4A to 4B are diagrams illustrating the phone book function of the call assistance device according to the present invention.

5 is a block diagram showing a voice message function of the call assistance device according to the present invention.

6A to 6B are diagrams illustrating the recording function of the call assistance device according to the present invention.

7 is a block diagram showing a setting function of the call assisting apparatus according to the present invention.

8 is a flowchart illustrating a phone call of the call assistance device according to the present invention.

* Description of the symbols for the main parts of the drawings *

100: call assistance device 110: wired telephone network

120: regular phone 130: mobile phone

140: Earset 150: Computer

200: phonebook button 202: recording button

204: Play Button 206: Hold Button

208: wired telephone network button 210: mobile phone button

212: first earphone port 214: second earphone port

216: USB port 218: line phone port

220: power LED 222: recording LED

In order to achieve the above object, the call assisting device of the present invention is connected to a PC, and a general telephone function and a cellular phone function are made available.

The call assistance device includes an input unit for inputting various control commands, a wired telephone network connection unit for connecting to a wired telephone network, a wired telephone connection unit for connecting a wired telephone, a computer interface unit for connecting to a computer, and an earset. The earset connection unit for connection, the mobile phone connection unit for connection with the mobile phone, and the digital voice signal from the computer interface unit are converted into an analog voice signal, and the analog voice signal from the telephone is converted into a digital voice signal through the computer interface unit. An audio codec unit to be transmitted, a switch unit for forming a communication path between a cellular phone connection unit, an earset connection unit, a wired telephone connection unit, a wired telephone network connection unit and an audio codec unit, and a signal from a telephone network interface unit or a telephone interface unit, or User control command via input According to the control switch unit and the currency, and a controller to send and receive control commands by the computer and the computer interface unit.

The call assistance device may also be connected to a wired telephone network connection unit and further include a caller indication detector for detecting caller information from the wired telephone network.

The call assistance system of the present invention functions to transmit a digital voice signal to the computer interface unit of the call assistance device or to receive and store the digital voice signal from the computer interface unit according to the call assistance device and the control command from the call assistance device. A computer having a computer program stored therein is provided.

Computer programs have a phone book. The control unit transmits the caller's telephone number detected by the caller ID detection unit to the computer through the computer interface unit when the call is received through the wired telephone network connection unit, and the computer program stored in the computer does not store the received caller's telephone number in the telephone directory. In the case of a phone number, the phone number can be automatically added to the address book.

Your computer has an autoresponder. When the call assistance device is in the answering machine mode, when a call is received through the wired telephone network connection unit, the controller notifies the computer of the fact and controls the switch unit to connect the wired telephone network connection unit and the audio codec unit. The computer program transmits the stored auto answer message to the call assist device when a control code indicating that the call is received in the auto answer mode is received from the call assist device.

The call assistant is provided with a record button. If the record button is pressed during a call, the control unit transmits the fact to the computer interface unit, and controls the switch unit to connect the wired telephone network connection unit or the mobile codec earset connection unit to the audio codec unit currently in communication. The computer program stores a digital voice signal from the call assisting device when a control code comes from the call assisting device indicating that the record button has been pressed. The stored digital voice signal can be replayed and transmitted by e-mail.

The call assistant also has a landline telephone selection button and a cellular telephone selection button. The control unit controls the switch unit to connect the wired telephone network connection unit and the earset connection unit when the wired telephone selection button is pressed, and controls the switch unit so that the mobile phone connection unit and the earset connection unit are connected when the cellular phone selection button is pressed. Therefore, the user can selectively make a mobile phone call and a landline phone call by using an earset connected to the earset connection unit. In this case, the mobile phone connection unit is preferably an ear jack connection terminal, but may also be a serial interface connected to an interconnector (ICC) of the mobile phone.

The call assistance device may be provided with a dial pad. When the dial pad is pressed while the call path is connected, the control unit transmits the dial code through the computer interface unit. The computer program can then dial using the call assist device by transmitting a DTMF signal corresponding to the received code to the call assist device.

The call assistance device may be provided with a phonebook button. When the phonebook button is pressed, the control unit transmits the fact to the computer interface unit. The computer program then displays a phone book. When the user selects a phone number from the phone book, the DTMF signal corresponding to the phone number is transmitted to the call assistance device. In this way, the user does not have to dial the phone number. In addition, instead of transmitting the DTMF signal from the computer, it is also possible to include a DTMF generator in the call assistance device.

The call assistance device may be provided with a play button. When the play button is pressed, the control unit sends the fact to the computer interface unit. The computer program then displays a file that can be played back on the computer. The file that can be played back may be a general music file or may be a file recorded by a recording function. The user can select and play a desired file. If the play button is pressed during a call, the sound played will be heard by both parties. In addition, it is also possible to make the background music in the middle of a call by making it sound overlapped with the current call contents.

Hereinafter, an embodiment of the present invention will be described in detail with reference to the accompanying drawings.

1 is a schematic system diagram of a call assistance device according to an embodiment of the present invention.

The call auxiliary device 100 includes a communication port for connecting with a PC, a telephone network connection port for connecting a wired telephone network, a telephone connection port for connecting with a general telephone 120, a mobile phone connection port for connecting a mobile phone 130, Earset port for connecting the earset 140 is provided.

The user can make a call using the earset 140 or the regular telephone 120. In the case of using the ordinary telephone 120, the telephone is connected through the wired telephone network 110. When using the ear set 140 to make a call, the call may be made through the wired telephone network 110 or through the mobile phone 130.

The computer 150 has a function of recording a conversation during a call or playing back and deleting recorded data. It also provides the ability to store and play back messages for automatic answering of missed calls.

2 is an example of an appearance of a call assisting apparatus according to an embodiment of the present invention. The call assistance device of the present invention includes a first earphone port 212 for connecting an earset, a second earphone port 214 for connecting a mobile phone, a USB port 216 for connecting with a PC, and a connection for a general telephone line. A telephone connection port 218 is provided for connecting a telephone network connection port and a telephone.

In the drawing, the second earphone port for connecting a mobile phone takes the form of a receptacle to which an earset jack can be connected, but the present invention is not limited thereto and takes the form of a serial interface connected to an in-can connector of the mobile phone. It is also possible.

The wired telephone network connection port and the second earphone port 214 are connected to the first earphone port 212 by a switch. When making a call through a wired telephone network using an earset, a wired telephone network access port and a first earphone port 212 are connected. When making a call through a mobile phone using an earset, the first earset port 212 and a first earphone port are connected. Two ear port 214 is connected.

The call assistance device 100 also includes a button for controlling a user's function. In the figure, a phone book, recording, playback, hold, wired telephone network, and mobile phone buttons are shown.

The phone book 200 button is used to view the phone book stored in the PC 150. When the user presses the phone book button, the phone book is displayed on the PC, and the user can select a desired phone number among them to make a call.

The record button 202 is used to record the call. Pressing the record button during a call is converted to digital data through the audio codec is transferred to the PC 150 is stored in the PC 150.

The play button 204 is used to play the audio file selected from the list stored in the PC 150. The audio file may be a general music file or a call recorded by the user using the record button. If you press the play button during a call, you will hear audio from both parties. That is, during the call, the audio codec is connected to the calling party's connection port (earset, public telephone network, telephone, or cellular phone connection). Therefore, the audio file transferred from the PC to the call assist device is converted into an analog signal by the audio codec and The audio signal is superimposed on the calling party's call. Depending on the audio codec, the level of sound delivered to each port can be adjusted. Accordingly, it is also possible to listen to the background music while making a call using the call assistance device.

Hold button 206 is used to put a call on hold.

The wired telephone network button 208 is used when making a telephone call through a wired telephone network. When the user presses the wired telephone network button, the first earphone port 212 is connected to the wired telephone network connection port. Alternatively, the telephone connection port and the wired telephone network connection port may be set to be connected.

The mobile phone button 210 is used when making a phone call using a mobile phone. When the user presses the cellular phone button 210, the first earphone port 212 and the second earphone port are connected.

The USB port 216 is an interface for connecting with a computer. Although USB is used in this embodiment, the present invention is not limited to a specific communication interface, and various wired / wireless communication interfaces such as RS-232C, a parallel port, and Bluetooth can be used.

The power LED 220 and the recording LED 222 informs whether power is supplied and a voice recording state, respectively.

Figure 3a is a functional block diagram showing the internal configuration of the call assistance device of the present invention as a functional block.

As shown in FIG. 3A, the call assisting apparatus of the present invention includes a call assisting apparatus for inputting various control commands, an input unit 352, a telephone network connecting unit 360 for connecting to a wired telephone network, and a wired telephone connection. Telephone connection unit 362 for connection, computer interface unit 354 for connection with a computer, earset connection unit 364 for connection of an earset, mobile phone connection unit 366 for connection with a mobile phone, and computer interface unit An audio codec 356 which converts the digital voice signal from the 354 into an analog voice signal, converts the analog voice signal from the telephone connection unit 362 into a digital voice signal, and transmits it through the computer interface unit 354; A switch unit 358 for forming a communication path between the cellular phone connection unit 366, the earset connection unit 364, the telephone connection unit 362, the telephone network connection unit 360, and the audio codec 356; The communication path of the switch unit 358 is controlled in accordance with a signal from the connection unit 360, the telephone connection unit 362, or according to a user's control command via the input unit 352, and the computer is connected through the computer interface unit 354. And a control unit 350 for transmitting and receiving a control command.

The call assistance device of the present invention may further include a caller ID detection unit in the telephone network connection unit 360. If the caller indication detection unit is further provided, it is possible to receive the caller's telephone number from the landline network and transmit it to the PC.

3B is a block diagram showing an actual implementation of the call assistance system according to the present invention. As shown, the call assistance system of the present embodiment includes the keypad 300, the caller ID controller 302, the USB controller 306, the caller ID block and the wired telephone network interface 304, the audio codec 308, and the PC 310. Consists of

The keypad 300 has six function buttons and buttons for dialing. By using these various buttons, the user can input various control commands and dial a telephone number.

The regular telephone and the telephone line are connected with the caller ID block and the PSTN interface 304. The caller ID block and the PSTN interface 304 are composed of a circuit for connection to a telephone line, a circuit for detecting a caller ID signal, and a circuit for driving a telephone.

The caller ID control unit 302 analyzes the caller ID signal from the call reception signal and transfers it to the USB controller 306 to display the caller information on the PC.

The audio codec 308 converts an analog voice signal from a telephone network, a general telephone, a first earset 314 and a second earset 316 into a digital voice signal. This signal is stored in the PC 310 via the USB port 312. The PC 310 transmits the auto answering function, the voice mail function, and the recorded data to the call assistance device through the USB port, and the audio codec 308 converts it into an analog voice signal.

The USB controller 306 provides a communication port and a driver for communicating with the PC 310. This is for transmitting and receiving data between the PC 310 and the telephone auxiliary device, and enables caller ID and various voice message transmission and reception. The USB control unit 306 also controls the operation of the call assisting device according to a button operation of a user, a signal from a telephone network, an off hook of a telephone, and the like while exchanging data with the CID controller 302.

The communication between the caller ID controller 302 and the caller ID block and the wireline network interface 304 uses an I ² C (Inter Integrated Circuit) bus scheme. The I ² C bus is an synchronous bidirectional serial 8-bit bus that uses two lines of clock and data to communicate between integrated circuits (ICs). Each device connected to the bus has a unique address and acts as a receiver and transmitter as needed. The transfer rate is up to 100kbps in normal mode and 400kbps in fast mode.

4A to 4B are diagrams illustrating the phone book function of the call assistance device according to the present invention. In the case of creating a phone number as shown in FIG. 4A, a user clicks a New button, inputs personal information, and clicks a Save button.

To modify personal information, select and modify the information to be corrected from the list. Then click on the Modification button. To delete personal information, select it from the personal information list and click the Del button.

To make a call to the other party, click the desired phone number among the call (home), call (company) and call (mobile phone) shown in the Personal Info window, and the call is connected to the corresponding number. And if there is no other phone number in the address book among incoming calls, it is automatically added to the address book.

FIG. 4B is a window shown by clicking the Search button as shown in FIG. 4A. In the window that appears after clicking the Search button, a full search and search for each field are provided.

5 is a block diagram showing a voice message function of the call assistance device according to the present invention. As shown in FIG. 5, the list shows a list of voice messages stored by the auto answer function.

The Voice Rec button records a response message for automatic response. The Voice Mail button can generate voice data and send it to the other party by e-mail. It also provides a basic email service.

The Play button plays the voice data selected from the list. The Del button deletes the selected voice data from the list.

6A to 6B are diagrams illustrating the recording function of the call assistance device according to the present invention. As shown in FIG. 6A, the send button represents data recorded by the user after transmission. Receive button represents data recorded by the user after receiving. Total Time tells you the total time recorded.

In case of recording after the user transmits, it shows all the information and list of the other party entered in the address book. In case of receiving, the file name is shown in the list only after recording. If the call ends after recording, the voice data is automatically saved and added to the list. If you want to delete or play the voice data, select a file name from the list and click the Delete or Play button.

FIG. 6B is a window that appears when a search button is clicked as shown in FIG. 6A. If you click the Search button, you can search the entire voice and search the stored voice data for each option.

7 is a block diagram showing a setting function of the call assisting apparatus according to the present invention. In FIG. 7, a connection is set when the current user uses a telephone in the private exchange PBX. Enter and check the number used to switch to the outside line. If you make a call after setting up as before, you can see that the number entered in front of the phone number is attached to the phone number display window at the top of the program.

The auto answer function is used after checking Answering. Check Yes in Auto Record to start recording as soon as you start a call. If you check No, the recording function is not used. If you check Ask, you check the recording status.

Group Setting adds and deletes items in the group list. Default Setting shows the program default settings in the window, and Save saves the user defined values.

8 is a flowchart illustrating a phone call of the call assistance device according to the present invention. First, personal information is input to the address book (S802). The personal information modification is selected after selecting from the list, and after modifying the information is stored (S804). Select the other party to call from the list (S806) and click the desired phone number among the home phone number, company phone number, mobile phone number shown in the window (S808) and the call is connected to the corresponding number (S810). When connected to the other party starts the call (S812) and if you want to record, the recording is executed according to the settings of the program (S814). When the call ends, it is automatically saved and added to the list.

Accordingly, the call assisting device according to the present invention has an advantage of providing a function of storing and modifying a message so as to play, modify, delete, and automatically answer a missed call while recording voice data during a call.

As described above, according to the present invention, a message is stored and modified to be connected to a computer so that a user can select one of a mobile phone and a normal phone to play, modify, delete, and automatically answer a missed call while recording voice data during a call. The present invention relates to a call assisting device having a function of making a call, and to easily store and retrieve the contents of a commerce or a complaint by using a telephone on a computer. Have

Claims (10)

An input unit for inputting various control commands, Wired telephone network connection for connection with wired telephone network, Wired telephone connection for connecting a landline telephone, A computer interface unit for connection with a computer, Earset connection for connecting the earset, Mobile phone connection for the connection with the mobile phone, An audio codec unit for converting a digital voice signal from the computer interface unit into an analog voice signal, converting an analog voice signal from a telephone into a digital voice signal and transmitting the digital voice signal through the computer interface unit; A switch unit for forming a communication path between the mobile phone connection unit, the earset connection unit, the wired telephone connection unit, the wired telephone network connection unit, and the audio codec unit; And a control unit that controls a communication path of the switch unit according to a signal from the telephone network connection unit, the telephone connection unit, or a user's control command through the input unit, and transmits and receives a control command with a computer through the computer interface unit. With auxiliary devices, A computer program having a function of transmitting a digital voice signal to the computer interface unit of the call assistance device or receiving and storing the digital voice signal from the computer interface unit according to a control command from the call assist device; Call assistance system comprising a. According to claim 1, The call assistance device, And a caller indication detector connected to the wired telephone network connection unit for detecting caller information from the wired telephone network. The method of claim 2, The computer program has a phone book, The control unit transmits the caller's telephone number detected by the caller ID detection unit to the computer through the computer interface unit when a call is received through the wired telephone network connection unit. And the computer program stored in the computer automatically adds the telephone number to the address book when the received caller telephone number is a telephone number not stored in the telephone directory. The method of claim 1, The computer has an automatic response message, When the call assistance device is in the automatic answering mode, when a call is received through the wired telephone network connection unit, the controller notifies the computer of the fact, and controls the switch unit to connect the wired telephone network connection unit and the audio codec unit, And the computer program transmits the stored auto answer message to the call assistance device when a control code indicating that a call is received in the answering machine mode is received from the call assistance device. The method of claim 1, The call assistance device is provided with a record button, When the recording button is pressed during a call, the controller transmits the fact to the computer interface unit, and controls the switch unit to connect the wired telephone network connection unit or the mobile phone earset connection unit to the audio codec unit currently in communication. And the computer program stores a digital voice signal from the call assisting device when a control code indicating that the record button is pressed from the call assisting device is received. The method of claim 1, The call assistance device is provided with a telephone selection button and a mobile phone selection button, The control unit controls the switch unit to connect the wired telephone network connection unit and the earset connection unit when the wired telephone selection button is pressed, and controls the switch unit so that the mobile phone connection unit and the earset connection unit are connected when the mobile phone selection button is pressed. Call Assistance System. 7. The call assistance system according to claim 6, wherein the cellular phone connection unit is an ear jack connection terminal. The method of claim 1, The call assistance device is provided with a dial pad, When the dial pad is pressed while a call path is connected, the controller transmits a dial code through the computer interface unit. And the computer program transmits a DTMF signal corresponding to the corresponding code to the call assistance device upon receiving a dial code from the call assistance device. The method of claim 1, The call assistance device is provided with a phone book button, When the phonebook button is pressed, the controller transmits the fact to the computer interface unit, The computer program displays a phone book when a control code indicating that a phonebook button has been pressed from the call assist device is displayed, and when the user selects a phone number from the phone book, the call assist device transmits a DTMF signal corresponding to the phone number. Call assistance system, characterized in that for transmitting to. The method of claim 1, The call assistance device is provided with a play button, When the play button is pressed, the control unit transmits the fact to the computer interface unit, The computer program displays an audio file that can be played on the computer when a control code indicating that the play button is pressed from the call assist device is transmitted, and when the user selects an audio file, the computer program transmits the corresponding audio file to the call assist device. Call assist system characterized by.