JPH10289265A - Order data processor - Google Patents

Abstract

PROBLEM TO BE SOLVED: To improve the operation efficiency and customer service of a high- grade restaurant more while improving the temporal management efficiency by calculating random times from the visit time and input time by customers and outputting the calculated random times by the customers. SOLUTION: A CPU 21 and an ROM 22 as a random time calculating means calculates random times by using the visit time and input time by customers and the CPU 21 and ROM 22 as a calculating means for mean values by the customers calculates the mean time of the calculated random times as to respective seats. Then the CPU 21 and ROM 22 as a storage control means stores the respective calculated random times and mean time in a data file 23D and the CPU 21 and ROM 22 as a departmental random time calculating means and a departmental mean value calculating means calculate and store departmental random times and their mean value in the data file 23. The respective data are outputted by an account means 30A to 30D having printers 37.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an order data processing apparatus which is capable of inputting order data including an order menu, can manage the input order data, and is capable of accounting for the managed order data. .

[0002]

2. Description of the Related Art A conventional order data processing apparatus is shown in FIG.
As shown in FIG. 3, a plurality of order data input means 10P for inputting an order menu and an order management means 20P (a wireless master station 28) for managing the input order data.
P) and accounting means 30P for performing accounting processing on the order data.
0P and kitchen printer 40P installed in the kitchen 400
Are provided. The accounting means 30P is provided at a store entrance / exit (accounting office) 300.

[0003] Thus, the attendant WRK goes around each table 101 in the guest room 100 and inputs order data including an order menu of each customer CST using the order data input means 10P carried. Order data includes
The table number, the number of people, etc. are included.

[0004] The order data is stored in the order management means 20.
P and is transferred to both printers 40P and 50P via this means 20P. In the kitchen 400, cooking is immediately started based on the order slip issued from the kitchen printer 40P. The customer slip issued from the slip issuing printer 50P is placed on the table 101 where the customer CST is seated by the attendant WRK.

[0005] The attendant WRK sometimes looks into the kitchen 400 and, if there is a cooked menu for himself, distributes it to the customer CST and puts a handwritten check on the customer slip.

When the cashier who has received the customer slip from the customer CST after eating and drinking inputs a slip number and the like using the accounting means 30P, the order data is transferred from the order management means 20P via the line 1. Then, accounting processing is performed on the order data.

[0007] Thus, an unspecified number of customers can be processed accurately, and the actual operating rate of the store can be increased. That is, the conventional order data processing device guides an unspecified number of customers without breaking into a certain space of the guest room 100, and promptly processes multi-point (menu) orders to improve business performance. Is formed.

[0008]

However, there are many other so-called high-end shops (restaurants, kappo ryokan, hotels, famous restaurants, etc.) as other aspects of the service industry.
In these stores, there are many regular customers and regular customers who make reservations. Not only for the purpose of digesting the points (menu), but also for the guest room itself, a single room or a separate seat is used, and a clerk (clerk) guides the customer to the seat There are differences. Moreover, timely service without delay is important.

Thus, the spread of the order data processing apparatus has been stagnant because it is not easy to introduce the conventional order data processing apparatus as it is. For example, in a family restaurant or the like, the time service for each customer is not managed and the store clerk is instructed so that there is no available time, but the management for each person in charge is not performed. Moreover, its management is not integrated with the device. It is impossible to adopt this method for high-end stores as it is. Therefore, since careful pre- and post-confirmation meetings are performed, the burden on the staff is large and the work efficiency is greatly reduced. However, neglecting this means that customer service is very poor.

[0010] However, at the time of intensifying competition, even in such high-end stores, it is necessary to determine the number of staff members in charge of each customer and each seat and maintain the old system based on the experience and intuition of each staff member. Has become harder to forgive.

An object of the present invention is to provide an order data processing apparatus capable of further improving business efficiency and customer service in a so-called high-end store while improving time management efficiency.

[0012]

According to the first aspect of the present invention, order data including an order menu can be input, the input order data can be managed, and the managed order data can be processed. In the order data processing device, the store entry time for each customer can be stored and the first input time for the order menu of each customer can be stored, and the omission time can be calculated from the store entry time and the input time. Further, the order data processing device is configured to output the calculated omission time for each customer.

In this invention, the store entry time for each customer and the input time of the first order menu for each customer are stored, and the omission time between both times can be calculated and output for each customer. Therefore, it is possible to specifically grasp the time service performance of each customer, which can reduce the burden on time management, greatly improve the work efficiency, and can accurately perform the staffing of the shopkeepers, and can improve the customer service. Further improvement can be achieved.

[0014] The invention of claim 2 is an order data processing apparatus formed so that an average value of the respective omission times can be calculated and output.

According to this invention, the average value of each omission time can be calculated and output. Therefore, claim 1
In addition to having the same effect as the invention, the validity of the average temporal service for all customers can be confirmed and improved.

Further, the invention according to claim 3 is an order data processing apparatus wherein the average value is formed so as to be able to be calculated and output for any of the whole store, for each area and for each seat.

According to the invention, it is possible to calculate and output the average value for the entire store, for each area, and for each seat. Therefore, in addition to providing the same operation and effect as the case of the second aspect of the invention, the average time service of the whole store can be grasped and classified by area.
It is possible to analyze the cause of time efficiency inferior to the specific situation of each seat.

Further, according to the present invention, each person in charge can be stored in association with each person in charge and the order menu can be managed for each person in charge, and the omission time for each person in charge can be managed. And / or an order data processing device formed such that an average value of omission time can be calculated and output.

According to the present invention, it is possible to calculate and output the inaction time of the assigned area and the average value thereof for each assigned person. Therefore, in addition to providing the same operational effects as those of the inventions of claims 1 to 3, it is possible to further understand the business efficiency of each area and each person in charge, so that the individual time service can be individually performed. Easy to make improvements.

Further, according to the invention of claim 5, it is possible to store, in addition to the inaction time for each of the order menus, history data including the entry time, the first input time, the serving time, and the accounting end time of each customer. The order data processing device is formed in the order data processor.

According to this invention, in addition to the inaction time for each menu, it is possible to store history data including the entry time and the first input time, which serve as the basis, as well as the serving time and the accounting end time. Therefore, in addition to providing the same operational effects as those of the inventions of claims 1 to 4, it is possible to further analyze required time data for each menu.

[0022]

Embodiments of the present invention will be described below with reference to the drawings. This order data processing device is shown in FIG.
As shown in FIG. 1, a plurality of order data input means (TL) 1
0A to 10N, an order management means (STN) 20,
It has a plurality of accounting means (RG) 30A to 30D and a plurality of kitchen printers (KP) 40A to 40N, can store the entry time for each customer, and can set the first input time for the order menu of each customer. In addition to being formed so as to be memorable, the omission time can be calculated from the entry time and the input time, and the calculated omission time can be output for each customer.

In FIG. 1, each order data input means (TL) 10 includes a CPU 11, a ROM 12, a RAM 13, a clock circuit 14 incorporated in a main body 10BD1 shown in FIG.
And interface (I / F) 19 and stand 1
And a display 15 with a touch panel (display panel 16 and touch panel 17) incorporated in the OBD 2 and has various instruction functions and various display functions in addition to an order data input function.

The order management means (ST) connected to each order data input means 10 via the data communication line 5
The N) 20 includes a CPU 21, a ROM 22, a RAM 23, and an interface (I / F) 29, and can collectively manage order data. An order file 230, a seat management file 23S, and a data file 23D are provided in the RAM 23. The order table 130, the seat management table 13S, and the data table 13D in each order data input means 10 (RAM 13)
It is provided for processing convenience. It is considered that the files are substantially a part of each of the files 230, 23S, and 23D.

The order data input means 10 and the order management means 20 are connected by a wired line (5), but may be a wireless line. In this embodiment, each order data input means 10 is provided for each seat (guest room, detached room,
Since it is supposed to be fixedly installed in a business room or the like near a section private room, table seats, etc.), a wired line (5) was used.
It is desirable that at least one unit is provided at the store entrance together with the accounting means 30.

Each kitchen printer (KP) 40 uses the order data input means 10 from the order management means (STN) 20 and uses the display 1 with a touch panel shown in FIG.
When a cooking instruction, a cooking re-instruction, or a cooking reminder input on the screen 5 is received, a cooking (re) instruction slip or a cooking reminder slip is printed and issued. It is issued from each kitchen printer 40 by a menu.

The accounting means (RG) 30A to 30D is a CP
U31, ROM 32, RAM 33, keyboard 34, card reader / writer 35, display 36, printer 37, auto-open drawer 38 and interface (I /
F) It has an electronic cash register structure including 39, and is arranged at the entrance (checkout office) of the store. Four units (30A to 30D) were provided for a plurality of entrances.

As shown in FIGS. 4 to 7, the touch panel-equipped display 15 of each order data input means 10 is of a screen switching type, displays various data and the like on the display panel 16 and touches the touch panel 17 with various instructions and the like. It can be done by operation.

That is, in the screen shown in FIG. 4 in which "normal registration" is displayed on the task bar 15T, the seat displayed on the seat display selection section 15IS (for example, "Genemon 1")
Secure a seat by touching. 15SI is a button display unit, 15II is a selection input display unit, and 15G is a guidance display unit. FIG. 5 is a menu order selection input screen, and FIG. 6 is an instruction input screen for cooking instructions, cooking re-instructions, cooking prompts, and the like. The reservation data is input on the screen shown in FIG.

The seat management file 23S in the order management means 20 is provided with "seats" and "storage" storage columns for managing seats. For example, a seat name is stored in the “seat” column, and a guideable state (flag “0”) and a guide disabled state (flag “1”) can be rewritten and stored in the “state” column. In the order file 230, an order menu is stored and held for each seat.

Here, the data file 23D shown in FIG.
Is for storing various data for the purpose of improving the temporal customer service, and can also store history data for each customer (seat) including inaction time, its average value, serving time, and the like. The settings of the storage items can be changed.

In this embodiment, for example, "Kojiro Watanabe"
When five regular (specified) customers mainly visiting the store come to the store, the order data input means (TL) 10 provided at the store entrance
And secures a seat (for example, "Genemon 1") which is still in a guideable state on the screen shown in FIG. Button display section 15S
Touch "Free" of I and select seat display 1
By touching the relevant seat of 5IS.

This selected seat is provided by the order management means (ST).
N) 20 and the seat on the seat management file 23S is rewritten to a non-guided state and the fact is transferred to each TL (10). Therefore, the display of the corresponding seat of each TL (10) is switched to a non-guided state (for example, “red”) hatched in FIG. 4 for convenience. That is, a seat is secured. In addition, the number of persons (5 persons) and the names of customers (for example,
“Kojiro Watanabe”) is displayed.

Then, by touching "Order" on the button display section 15SI, the screen is switched to the screen shown in FIG. 5, and a menu (for example, "Fukazuki") on the menu display section 15M is touched to input an order menu. The number is input using the number display section 15N. The guidance display section 15G displays a selection input operation method. The menu can also be input by clicking the mouse using the scroll unit 15S.

In the case of a reservation customer, a reservation is input in advance on the screen shown in FIG. 15RI is a reservation display input section.

Here, at TL (10), a screen (not shown) that can be temporarily displayed on the screen shown in FIG.
When the clerk inputs his / her clerk number (for example, “No. 99”) (ST10 in FIG. 8), the clerk storage control means (C)
PU11, ROM12) stores the person in charge and the preset area in the data table 13D.

Returning to the screen shown in FIG. 4, when "guidance" is touched on the button display section 15SI, that is, when the entry of the store is input (YES in ST11), the entry time reading storage control means (CPU 11, ROM 12) is a clock circuit 14
Is stored in the corresponding column of the data table 13D (ST12). Customer data and (seats, etc.) are also stored (ST14).

These are transfer control means (CPU 11, R
The data is transferred to the order management means (STN) 20 by the OM 12) (ST15). The STN 20 stores these in the data file 23D (ST30 and ST34 in FIG. 9).
I do.

On the screen shown in FIG. 5, for example, a course menu (“Katori Fugetsu”) desired by the customer in charge of the customer (seat “Genemon 1”)
Enter That is, the user touches “Kazuki Fugetsu” on the menu display 15M (YES in ST16 of FIG. 8).

When the discriminating means (CPU 11, ROM 12) recognizes that the input is for the customer's first menu (YES in ST17), the input time reading and storing control means (CPU 11, ROM 12) reads the first input time from the clock circuit 14. Is read and stored in the data table 13D (ST
18) and transfer it to STN (20) together with the customer data (seat) (ST19).

On the STN (20) side, receiving (ST in FIG. 9)
31 (YES) is stored in the data file 23D (ST31, ST34).

In this embodiment, at this stage, the omission time calculating means (CPU 21, ROM 22) sets the entry time T1 (for example, "18:00") and the input time T2 (for example, "18") for each customer (seat). : 10 ″) to calculate the omission time TM1 (= T2−T1) (ST35). The omission time TM1 is the time required from the time of entering the store to the time of receiving and inputting the first order menu from the customer who has arrived at the place or the seat. Therefore,
Sometimes it is necessary and sufficient and the time is short, or the greeting is prolonged or forgotten and the time is relatively long. That is, it is a random time for the first menu entry.

The average value calculating means (CP) for each customer (seat)
U21, ROM22) calculates the average value A1 of the omission time TM1i calculated for each seat (ST35). The storage control means (CPU 21, ROM 22) stores the calculated omission times TM1i and their average value A1 in the data file 23D (ST36).

Further, means for calculating omission time for each department (21,
22) and the department-specific average value calculation means (21, 22) also calculate the department-specific omission time TM2i and their average value A2 (ST37) and store them in the data file 23D (ST).
38). The departments can be selected for the whole store or for each area.

Further, means for calculating the omission time for each person in charge (2
And 22) and means for calculating the average value for each person in charge (21 and 22).
2) indicates the omission time TM3i and the average value A for each person in charge.
3 is calculated (ST39). These are also stored in the data file 23D shown in FIG. 2 (ST40).

At an appropriate time, the person in charge switches to the screen shown in FIG. 6, calls the order menu for the customer (seat "Genemon 1"), and calls the first menu M0 ("Aperitif / Oitashi") in the individual menu display section 15MM. ) And "Cooking instruction" on the button display 15SI.

Thus, the kitchen printer (KP) 4
From 0, a cooking instruction slip is issued, and cooking and serving preparation are performed. Then, the user touches the "service instruction" (S in FIG. 8).
(YES at T20). This serving instruction is displayed on the guidance display section 15G of each TL (10). At this time, the serving instruction time reading storage control means (11, 12) stores the serving instruction time T3 in the read data table 13D (ST).
21) and transfer to STN (20) (ST22)
I do.

STN (20) receives (ST32 in FIG. 9)
Of the serving instruction time T3 of the data file 23
D (ST34). In addition, not only the first menu is stored but also the setting instruction time T3n for each menu can be set.

The accounting means (RG) 30 completes the accounting processing, and the accounting end time T4 read from the clock circuit (not shown) is transferred to the STN (20), and the STN (2).
0) stores this in the data file 23D (ST in FIG. 9).
33 (YES, ST34).

Thus, during the period from entering the store to the checkout, time management data (inaction time, average value) of each customer (seat), each menu, etc. and history data (entry time, input time, serving instruction time, checkout time) The end time) is the data file 23D (1
3D) automatically.

The output of each of these data is output to each TL (10)
Although it may be constructed so as to be displayed and output or printed out in the form of a slip in each KP (40), in this embodiment, it is formed as output by the accounting means (RG) 30 having the printer 37. is there.

That is, the keyboard 34 of the RG (30)
To specify and input time management data (inaction time and / or average value) (ST71 and ST72 in FIG. 12) and to specify (for each customer (seat), for each department or for each person) (ST73) If a transfer request is made (YES in ST70), the request is made to STN (20) (ST74).

In STN (20), upon receiving a transfer request from RG (30) (YES in ST52 in FIG. 10), in the case of inaction time (YES in ST53), ST54, 5
5, ST56, 57 or ST58, and in the case of the average value (NO in ST53), ST6 shown in FIG.
0, 61, ST62, 63 or ST64, the data is read from the data file 23D and the RG (3
0) (ST59 in FIG. 10).

Further, history data is designated and input using the keyboard 34 of the RG (30) (YE in ST77 of FIG. 12).
S), a transfer request is made to the STN (20) (ST
78), and receives the history data transferred from the STN (20) (YES in ST50, ST51, ST59 in FIG. 10) (YES in ST79 in FIG. 12), outputs a display on the display 36, and controls the drive of the printer 37. Print output (ST7
6) Yes.

According to this embodiment, the entry time T1 for each customer (seat) and the menu entry time T2
Thus, the omission time TM1 is calculated and outputable, so that it is possible to specifically grasp the time service results of each customer. Therefore, the burden on time management can be reduced, the business efficiency can be greatly improved, the staffing on the shop owner side can be performed accurately, and the customer service can be further improved.

Further, since the average value A1 of each omission time TM1 is formed so as to be calculated and output, the validity of the average time service for all customers can be confirmed or improved.

Since the average TM2 for the entire store, for each area and for each seat can be calculated and output, the average time service of the entire store can be ascertained and the area and seat-specific information can be calculated. It is possible to analyze the cause of superiority and inferiority of time efficiency after capturing the unique situation.

Further, since the omission time and / or the average value of the omission time for each person in charge of each person area are calculated and output, the work efficiency of each area and each person in charge can be grasped. Therefore, it is easy to individually improve the time customer service.

Further, since the inaction time and the history data for each order menu are formed so as to be stored, they can be output at any time. Therefore, time data required for each menu can be analyzed.

Further, each omission time and each average value are calculated and stored so that each time the menu input time T2 is received from the TL (10), it can be output at any time, so that the service can be improved in real time. Can be reflected.

Further, since each omission time and each average value are calculated and stored by one STN (20) common to each TL (10), accurate and unified management of each data is performed. I can do it.

Further, since each omission time and each average value are formed so as to be displayed and printed by the accounting means 30, it is possible to strictly manage confidential and personal information by a so-called responsible person.

Further, the order data input means 10
Has a display unit 15 with a touch panel, and each selection and input referring to each display can be performed by a panel touch operation, so that handling is very simple and quick.

Further, a plurality of order data input means 10, kitchen printer 40 and accounting means 30 are connected to one
Since the order management means 20 collectively and centrally manages, the operational efficiency and customer service in a high-end store having a wide applicability, a large number of seats, and a large number of seats can be further improved.

Furthermore, since any staff member can perform a procedure by the same touch operation in the order data input means 10 provided in each place, the time available can be minimized, and labor saving can be achieved.

[0066]

According to the first aspect of the present invention, since the omission time is calculated from the entry time and the menu input time for each customer and the output is made possible for each customer, the time service record for each customer is obtained. Can be grasped concretely. Therefore, the burden on time management can be reduced, the business efficiency can be greatly improved, the staffing on the shop owner side can be performed accurately, and the customer service can be further improved.

According to the second aspect of the present invention, the average value of each omission time can be calculated and output so that the same effect as in the first aspect of the invention can be obtained. In addition, the validity of the average time service for all customers can be confirmed and improved.

Further, according to the third aspect of the present invention, the average value is formed so as to be able to be calculated and output for any of the entire store, for each area and for each seat. In addition to the above-mentioned effects, it is also necessary to understand the average temporal service of the entire store and analyze the cause of the superiority of temporal efficiency based on the unique situation of each area and each seat. it can.

Further, according to the invention of claim 4, each person in charge can be stored in association with the person's area in charge, the order menu can be managed for each person in charge, and omissions for each person in charge can be made. Since the average value of the time and / or the omission time is formed so as to be able to be calculated and output, the same effect as that of the inventions according to the first to third aspects can be obtained. Since the work efficiency of each person in charge can be grasped, it is easy to individually improve the time-based customer service.

Furthermore, according to the invention of claim 5, in addition to the omission time for each order menu, it is possible to store history data including the entry time, the first input time, the serving time, and the accounting end time of each customer. Claim 1
In addition to the effects similar to those of the inventions according to the first to fourth aspects, the time data required for each menu can be analyzed.

[Brief description of the drawings]

FIG. 1 is a block diagram showing an embodiment of the present invention.

FIG. 2 is also a diagram for explaining a data file.

FIG. 3 is an external perspective view for explaining the display device with a touch panel.

FIG. 4 is a view for explaining a display mode (1) of the display device with a touch panel.

FIG. 5 is a view for explaining a display mode (2) of the display device with a touch panel.

FIG. 6 is a view for explaining a display mode (3) of the display device with a touch panel.

FIG. 7 is a view for explaining a display mode (4) of the display device with a touch panel.

FIG. 8 is a flowchart for explaining the operation of the order data input means.

FIG. 9 is a flowchart (1) for explaining the operation of the order management means.

FIG. 10 is a flowchart (2) for explaining the operation of the order management means.

FIG. 11 is a flowchart (3) for explaining the operation of the order management means;

FIG. 12 is a flowchart for explaining the operation of the accounting means.

FIG. 13 is a diagram for explaining a conventional example.

[Explanation of symbols]

 Reference Signs List 10 Order data input means 11 CPU 12 ROM 13 RAM 13D data table 130 Order table 13S Seat management table 15 Display with touch panel 16 Display panel 17 Touch panel 20 Order management means 21 CPU 22 ROM 23 RAM 23D Data file 23O Order file 23S Seat management File 30 accounting means 31 CPU 32 ROM 33 RAM 34 keyboard 40 kitchen printer

Claims (5)

[Claims] 1. An order data processing apparatus which is capable of inputting order data including an order menu, manages the input order data, and enables accounting processing of the order data under management. A time can be stored and the first input time of the order menu of each customer can be stored so that the omission time can be calculated from the entry time and the input time, and the calculated omission time is output for each customer. Order data processing device that can be formed. 2. The order data processing apparatus according to claim 1, wherein the order data processing apparatus is formed so that an average value of the respective omission times can be calculated and output. 3. The order data processing device according to claim 2, wherein the average value is formed so as to be able to be calculated and output for any of the entire store, each area, and each seat. 4. A person in charge and an area in charge of each person in charge can be stored in correspondence with each other, the order menu can be managed for each person in charge, and omission time and / or average of omission time for each person in charge. 4. The order data processing device according to claim 1, wherein the order data processing device is configured to be able to calculate and output a value. 5. The system according to claim 1, wherein, in addition to the inaction time for each of the order menus, history data including a store entry time, a first input time, a serving time, and a transaction end time of each customer is formed. The order data processing device according to any one of claims 1 to 4.