JPH11184931A - Order data processing device - Google Patents

Abstract

PROBLEM TO BE SOLVED: To attain further improvement of job efficiency for seat management in a so-called posh shop. SOLUTION: The device is formed so that it can automatically switch a seat regarding order data concerned to a vacant seat on the condition that an essential operation to be performed prior to accounting processing about the selected order data out of each order data managed by client order management means 13R and 23R is performed and the accounting processing regarding the order data concerned is completed.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to order data input means for designating vacant seats and inputting order data including an order menu, customer order management means for managing the input order data for each seat, and after eating and drinking. The present invention relates to an order data processing apparatus comprising: accounting processing means for performing accounting processing on order data of seats relating to customers.

[0002]

2. Description of the Related Art A conventional order data processing apparatus is shown in FIG.
As shown in FIG. 1, a plurality of order data input means 10P for inputting an order menu and an order management means 20P (a radio master station 28) for managing the input order data.
P) and accounting means 30P for performing accounting processing on the order data.
0P and kitchen printer 40P installed in the kitchen 400
Are provided. The accounting means 30P is provided at a store entrance / exit (accounting office) 300.

[0003] Thus, the attendant WRK goes around each table 101 in the guest room 100 and inputs order data including an order menu of each customer CST using the order data input means 10P carried. Order data includes
The table number, the number of people, etc. are included.

[0004] The order data is stored in the order management means 20.
P and is transferred to both printers 40P and 50P via this means 20P. In the kitchen 400, cooking is started based on the order slip issued from the kitchen printer 40P. The customer slip issued from the slip issuing printer 50P is placed on the table 101 where the customer CST is seated by the attendant WRK.

The clerk WRK sometimes looks into the kitchen 400 and, if there is a cooked menu for himself, distributes it to the customer CST and puts a handwritten check on the customer slip.

When the cashier who has received the customer slip from the customer CST after eating and drinking inputs a slip number and the like using the accounting means 30P, the order data is transferred from the order management means 20P via the line 1. Then, accounting processing is performed on the order data.

[0007] Thus, an unspecified number of customers can be processed accurately, and the actual operating rate of the store can be increased. That is, in the conventional order data processing apparatus, guiding an unspecified number of customers without breaking into a certain space of the guest room 100 and completing a multi-point (menu) order is formed as improving the business performance. I have.

[0008]

However, there are many other so-called high-end shops (restaurants, kappo ryokan, hotels, famous restaurants, etc.) as other aspects of the service industry.
At these stores, there are many regular customers, not only for digesting points (menu), but also for serving menus, there are certain rules (order etc.). There are differences.

Thus, the spread of the order data processing apparatus has been stagnant because it is not easy to introduce the conventional order data processing apparatus as it is. For example, in a family restaurant or the like, a customer sits at an empty seat (table 101) found by the customer himself, and a clerk immediately goes to the table 101 to enter an order menu and immediately starts cooking and serves a meal upon completion. However, this method cannot be adopted as it is. In particular, with regard to distant seats and the like, it is natural to confirm that the seats are vacant before guiding customers or taking reservations.

[0010] However, at the time of the intensified competition, it has become difficult to maintain an old system in which many clerks are involved and all of them are manually operated even in such luxury stores. Moreover, further customer service is required.

Thus, the present applicant has proposed an order data processing apparatus having a seat management function. In other words, this function is a function of inputting that the seat becomes vacant after the accounting process by a button operation, and managing the seat as vacant seat in all devices.

However, in the case where the store is busy and is in charge of a plurality of seats, each clerk concentrates on the service for each seated customer, so that, for example, a button operation is performed on the spot where the customer leaves. A situation in which the seat cannot be switched to an empty seat is likely to occur. In addition, the switching change may be postponed due to the relationship with the layout or the like, or in the worst case, the button operation for the seat may be forgotten. In any case, the seat rotation rate is reduced. Furthermore, it has been pointed out that the button operation itself performed after the accounting process for changing the seat that has left the seat to an empty seat is not suitable for further labor saving.

An object of the present invention is to provide an easy-to-handle order data processing apparatus capable of further improving the work efficiency related to seat management in a so-called luxury store.

[0014]

Means for Solving the Problems It can be considered that the seat of the customer whose accounting has been completed is vacant. Therefore, an attempt was made to switch the seat to a vacant seat on condition that the accounting process is completed. However, it has been pointed out that in a high-end store, it is not practical because the person in charge, as well as the person, completes the accounting during the dinner.

Here, in a high-end store, several stages of essential operations (for example, a delivery completion input operation, a clearing completion input operation, a set completion input operation, etc.) are performed in order to provide the original customer service before the accounting process. Labor saving by performing such button operations is expected.

The present invention focuses on these essential operations, and if the combination of at least one of these operations and the end of the accounting process is satisfied, if the seat is changed to an empty seat, there is no problem in actual operation. It was created based on a number of confirmations.

That is, according to the first aspect of the present invention, there is provided order data input means for designating vacant seats and inputting order data including an order menu, customer order managing means for managing the inputted order data for each seat, In the order data processing device, comprising: accounting processing means for performing accounting processing on the subsequent order data, before the accounting processing for the order data selected from the order data managed by the customer order management means. An order data processing device formed so that a seat related to the order data can be changed to the vacant seat on condition that an essential operation to be performed is executed and the accounting process for the order data is completed.

In this invention, when an essential operation to be performed before the accounting process (for example, an operation for inputting the completion of serving) is executed and the accounting process for the customer is completed, the seat is automatically changed to an empty seat. Therefore, even if the accounting process is performed during the seating, if the serving completion input is not input, the seat is not vacant. On the other hand, even if the seating time is extended beyond the standard time due to a meeting after the completion of the catering input, the seat will not be vacant if the customer does not check. Therefore, it is possible to further improve the business efficiency related to the seat management in the high-end store, and it is possible to treat the seat as an empty seat at the time of leaving and accounting, so that it is possible to largely improve the seat rotation rate while avoiding redundant guidance.

Further, according to the invention of claim 2, the essential operation is executed after the completion of the arrangement of the final menu related to the order data on the seat, and after the clearing of the seat is completed. The order data processing device is one of a post-clearing completion input operation and a set completion input operation executed after completion of setting for a next customer.

[0020] In this invention, if the post-cleanup completion input operation is a condition, it is possible to improve the seat rotation rate while avoiding overlapping guidance to the same seat. If the setting completion input operation is a condition, overlapping guidance and reservation can be completely avoided. If a serving completion input operation is made a condition, the seat rotation rate can be further improved.
That is, in addition to achieving the same operation and effect as the case of the first aspect of the present invention, the adaptability to the business type of the store, the type of menu, the layout in the store, and the like can be expanded.

[0021]

Embodiments of the present invention will be described below with reference to the drawings. As shown in FIG. 1, the present order data processing apparatus includes a plurality of order data input means (TL) 10A to 10N and an order management means (ST).
N) 20 and a plurality of accounting means (RG) 30A to 30D
And a plurality of kitchen printers (KP) 40A to 40N, and customer order management means [13R (23R)]
On the condition that the required operation to be performed before the accounting process for the order data selected from each order data managed in the order data has been executed and that the accounting process for the order data has been completed. The seats related to the data can be automatically switched and changed to vacant seats.

In FIG. 1, each order data input means (TL) 10 includes a CPU 11, a ROM 12, a RAM 13 and an interface (I / F) 19 incorporated in a main body 10BD 1 shown in FIG. 2, and a touch panel incorporated in a stand 10BD 2 shown in FIG. And a display unit 15 (display panel 16 and touch panel 17), and has various instruction functions and various display functions in addition to an order data input function.

The order management means (ST) connected to each order data input means 10 via the data communication line 5
The N) 20 includes a CPU 21, a ROM 22, a RAM 23, and an interface (I / F) 29, and can collectively manage order data for each seat.

In the RAM 23, an order (sales) file 23R and a seat management file 23S are provided. Order (sales) table 13R and seat management table 1 in each order data input means 10 (RAM 13)
3S is provided for convenience of processing. It is considered that the files are substantially part of the files 23R and 23S.

The order data input means 10 and the order management means 20 are connected by a wired line (5), but may be a wireless line. In this embodiment, each order data input means 10 is provided for each seat (guest room, detached room,
Since it is supposed to be fixedly installed in a business room or the like near a section private room, table seats, etc.), a wired line (5) was used.

Each kitchen printer (KP) 40 receives a cooking instruction (cooking re-instruction or cooking prompt) from the order management means (STN) 20 using each order data inputting means 10 and on the screen shown in FIG. In this case, a cooking (re) instruction slip and a cooking reminder slip are printed and issued. It is issued from each kitchen printer 40 by a menu.

The accounting means (RG) 30A to 30D is a CP
U31, ROM32, RAM33, keyboard (KB)
34, card reader / writer (R / W) 35, display (I
ND) 36, printer (PNT) 37, automatic opening type drawer (DRW) 38 and interface (I / F)
It has an electronic cash register structure including 39, and is arranged at the entrance (checkout office) of the store. Four units (30A to 30D) were provided for a plurality of entrances.

As shown in FIGS. 8 to 10, the display unit 15 with a touch panel of each order data input means 10 is of a screen switching type, displays various data and the like on the display panel 16 and performs various selections and instructions on the touch panel 17. Can be performed by a touch operation.

As shown in FIG. 3, the order (sales) file 23R in the order management means 20 (the order table 13R in each order data input means 10) includes "seat", "course menu", "configuration menu", In this embodiment, “cooking instruction order” and “instructed”
Are provided, and each configuration menu of each course menu for each seat can be managed.

For example, the configuration menu of each course menu (“AAA”) ordered by four customers of the seat (“R00M1”) is such that each appetizer is “marinade”, “salad”, “consomme”, “potage”, The fish dish before the main dish shows the case where two persons are "bream" and the other two persons are "salmon".

As shown in FIG. 4, the seat management file 23S in the order management means 20 (seat management table 13S in each order data input means 10) includes "seat", "seat status", "reservation", "guide", “Serving”, “clearing up”,
Each storage column of “set” and “checkout” is provided to manage seats.

For example, a seat name is stored in a "seat" column, a seat (flag "1") and an empty seat (flag "0") are stored in a "seat status" column, and a guideable state (flag) is displayed in a "guide" column. Flag “0”), guidance disabled state (flag “1”), “serving”
In the column, serving not completed (flag "0") and serving completed (flag "1"), and in the "accounting" column, completed (flag "1") and incomplete accounting (flag "0"), respectively. It can be rewritten and stored.

The seat management file 23S (seat management table 13S in each order data input means 10)
May be formed integrally with the order (sales) file 23R (the order table 13R in each order data input means 10).

Here, each order data input means (T
L) 10, the display with touch panel 15 (1
The screen of 6) is set as a “normal registration” screen (not shown) and registration of order data is selected (YE in ST10 of FIG. 5).
S).

Then, as a "seat management" screen shown in FIG. 8, a seat button (for example, "ROOM1") is touched from the seat button display section 15G1, and a seat is selected (designated).

Before or after this, a menu is input using the "menu order" screen of FIG. That is, by scrolling the heading display section 15G3, for example, "course AA
When the "course AAA" button is touched (selected), the menu button including "course AAA" is displayed in a list on the menu button display section 15G4.

Subsequently, the menus constituting the selected course menu "AAA" are input for each customer on a screen not shown. For example, an appetizer, as shown in FIG.
Assume that each customer desires “marinade”, “salad”, “consomme”, and “potage”. After that, the number of customers (for example, “4”) and the name (“Kojiro Watanabe”) are input.

Thus, the seat state determining means [CPU 1
1, ROM 12 (CPU 21, ROM 22)] in FIG.
The seat management table 13S shown in FIG.
S) (ST12) to search for the seat ("ROOM").
1 ") is vacant or not (ST13). If it is determined that the seat is occupied (NO in ST13), an error (a message for prompting reselection of a seat is displayed) (ST14).

If it is determined that the seat is vacant (YES in ST13), the registration means stores the input order data in the order table 13R (order (sales) file 2) shown in FIG.
3R) (ST15). Subsequently, the seat updating means [CPU 11, ROM 12 (CPU 21, ROM 2
2)] is "ROOM1" in the "seat state" column shown in FIG.
Is rewritten (updated) from the flag corresponding to "1" to "0" for the vacant seat (ST16).

The display colors of the respective seat buttons shown in FIG. 8 are switched according to the flag.

Order (sales) file 23R (order table 13R in each order data input means 10)
Before the accounting process (YES in ST20 of FIG. 6), the order data managed by each seat is used as an indispensable operation of this embodiment using the screen shown in FIG. 10 (currently a cooking instruction screen). Cooking instruction (ST21), serving instruction (ST22), serving completion (ST23), clearing (ST)
24) and set (ST25).

The cooking instruction (ST21) can be issued for each menu. The same applies to the serving instruction.
The serving completion instruction input operation is executed after the serving of the final menu is completed. The clear-up input operation is executed after the clear-up of the seat is completed. The set input operation is executed after the setting of the seat for the next customer is completed.

Each essential operation is stored in the seat management table 13S (23S) shown in FIG. In the case of "cooking instruction", it is stored in the "instructed" column of the order table 13R (23R) shown in FIG. Therefore, by displaying "Done" or the like in the "instruction status" column of the cooking instruction ranking display section 15G5 in FIG. 10, it is possible to grasp at a glance the progress of each menu constituting each course menu of the seat. it can. In the case of “serving”, “clearing out”, and “set”, each progress can be grasped at a glance using a similar screen (not shown).

After eating and drinking, an accounting processing request is made by the accounting means 30 (YES in ST30 of FIG. 7), and the seat ("ROOM1") is set.
Is input (YES in ST31), the order management means 2
The order data is responded from 0, and the order data is used for accounting (ST32). The accounted “1” is stored in the “accounting” column of the seat management file 23S (13S) shown in FIG.

Here, vacant seat changing means (CPU 21, RO
M22) is a seat management file 23S (13
S) is searched (ST33), and the seat (“ROOM”) is searched.
1)) (in this embodiment, the “serving completion input” shown in ST23 of FIG. 6) has been executed, that is, the serving completion (“1”) is stored in the “serving” column. If yes (ST34: YES), the "seat status" column of the seat management file 23S (13S) shown in FIG. 4 is changed from seated ("1") to vacant ("0") (ST3).
3) Yes.

That is, since the serving is completed and the accounting process is completed shortly thereafter, the seat is automatically switched to an empty seat. No special button operation is required after accounting.
On the other hand, since the serving completion (“1”) is stored in the “serving” column, if it is determined that the accounting process has been completed (accounted) before that (YES in ST26 of FIG. 6). Is
Since the indispensable operation (ST23) has been executed, the vacant seat changing means (CPU21, ROM22) changes the vacant seat (ST23).
27).

According to this embodiment, however, the processing is performed before the accounting processing (ST32 in FIG. 7) for the order data selected from the respective order data managed by the customer order management means (23R). The necessary operation (ST23 in FIG. 6) to be performed and the accounting process for the order data are completed (ST32 in FIG. 7).
On the condition that the seats related to the order data can be automatically changed to vacant seats, so that it is possible to further improve the work efficiency related to seat management in luxury stores, Since the seats can be handled as vacant seats, it is possible to greatly improve the seat rotation rate while avoiding overlapping guidance. Moreover, handling is extremely easy.

Further, since the essential operation is the serving completion input operation executed after the serving of the final menu relating to the order data to the seat is completed, the seat rotation rate can be further improved. That is, the adaptability to the business type of the store, the type of menu, the layout in the store, and the like can be expanded.

If the indispensable operation is the clearing completion input operation executed after the clearing of the seat has been completed, the seat rotation rate can be improved while avoiding overlapping guidance to the same seat. Furthermore, if the set completion input operation is performed after the completion of the set for the next customer, it is possible to completely avoid overlapping guidance and reservation for the same seat.

Further, since the order data input means 10 has the display unit 15 with a touch panel, and each selection and input referring to each display can be performed by a panel touch operation, handling is very simple and quick. Can be.

Further, a plurality of order data input means 1
0, the kitchen printer 40 and the accounting means 30 are collectively and centrally managed by one order management means 20, so that business efficiency and customer service in a high-grade store having a wide applicability, a large number of seats and a large number of stores can be reduced. It can be greatly improved.

Furthermore, since any staff member can perform a procedure with the same touch operation in the order data input means 10 provided in each place, the time available can be minimized, so that labor can be saved.

[0053]

According to the first aspect of the present invention, on the condition that execution of an essential operation to be performed before accounting processing of selected order data and completion of accounting processing of the order data, a seat related to the order data is vacant. Since the order data processing device is formed so that it can be changed to, even if the accounting process is performed during seating, if the serving completion input is not input, the seat will not be vacant, while the serving completion input will be After that, even if the time until leaving the seat is extended beyond the standard time, the seat will not be vacant unless the customer accounts. Therefore, it is possible to further improve the business efficiency related to vacant seat management in a high-end store, and to treat the seat as an empty seat upon leaving the seat, thereby greatly improving the seat rotation rate while avoiding redundant guidance. Moreover, handling is extremely easy.

According to the second aspect of the present invention, the essential operations are the input operation for completing the serving of the final menu related to the order data for the seat, the input operation for completing the cleaning of the seat, and the input for completing the setting for the next customer. Since the order data processing device is one of the operations, the same effect as that of the invention of claim 1 can be obtained, and further, the adaptability to the business type of the store, the type of menu, the layout in the store, etc. Can be expanded.

[Brief description of the drawings]

FIG. 1 is a block diagram showing an embodiment of the present invention.

FIG. 2 is an external perspective view for explaining a display device with a touch panel.

FIG. 3 is a diagram for explaining an order file (customer order management means).

FIG. 4 is a diagram for explaining a seat management file.

FIG. 5 is also a flowchart (1) for explaining the operation.

FIG. 6 is also a flowchart (2) for explaining the operation.

FIG. 7 is a flowchart (3) for explaining the operation.

FIG. 8 is a diagram for explaining a list display mode (1) of the display device with a touch panel.

FIG. 9 is a view for explaining a list display mode (2) of the display device with the touch panel.

FIG. 10 is a view for explaining a list display mode (3) of the display device with the touch panel.

FIG. 11 is a diagram for explaining a conventional example.

[Explanation of symbols]

10 Order Data Input Means 11 CPU 12 ROM 13 RAM 13R Order (Sales) Table (Customer Order Management Means) 13S Seat Management Table 15 Display with Touch Panel 16 Display Panel 17 Touch Panel 20 Order Management Means 21 CPU 22 ROM 23 RAM 23R Order ( Sales) file (customer order management means) 23S seat management file 30 accounting means 40 kitchen printer

Claims (2)

[Claims] 1. Order data input means for inputting order data including an order menu by designating vacant seats,
An order data processing device comprising customer order management means for managing input order data for each seat, and accounting processing means for performing accounting processing on order data after eating and drinking, wherein the order data processing apparatus is managed by the customer order management means. The order data related to the order data is selected on the condition that an essential operation to be performed before the accounting process for the order data selected from each order data is executed and the accounting process for the order data is completed. An order data processing device formed so that a seat can be changed to the vacant seat. 2. The method according to claim 1, wherein the essential operation includes a setting completion input operation performed after the completion of the final menu setting of the order data on the seat, a clearing completion input operation performed after the clearing completion of the seat, and a next customer. 2. The order data processing apparatus according to claim 1, wherein the order data processing apparatus is any one of a set completion input operation performed after the completion of the setting.