JP6996364B2 - Guide generation program, guide generation method and server device - Google Patents

Description

The present invention relates to a guide generation program, a guide generation method, and a server device.

Conventionally, in systems delivered to local governments, etc., the usage method may be changed due to the addition of new functions, or the operation method may be changed for the purpose of improving administrative services.

In such a case, it is not easy for all users (regular staff, consignment staff, etc.) to correctly recognize the changed operation procedure, and it is not easy to generate a procedure manual (guide) showing the operation procedure in advance. Is required.

Japanese Unexamined Patent Publication No. 2010-146483 International Publication No. 2010/0661818

However, the work of converting the changed operation procedure into a text and generating a procedure manual has a high workload, and when the change frequency is high, it becomes difficult to deal with it.

One aspect is aimed at reducing the workload when generating a runbook showing operating procedures.

According to one aspect, the guide generator
Acquire the first item value group input to each item of the initial screen when the screen is displayed in association with the screen.
Acquire the second item value group input to each item of the screen immediately before the transition from the screen to another screen.
The first item value group is compared with the second item value group, and one or more data input before the transition to the other screen is specified.
Based on the definition data on the screen, the order of the one or more data is specified.
Place an input guide with a defined order generated based on the identified one or more data in association with the corresponding item on the initial screen.
It is characterized by having a computer execute the process.

It is possible to reduce the workload when generating a procedure manual showing an operation procedure.

It is a figure which shows an example of the system configuration of the administrative service provision system. It is a figure which shows an example of the hardware configuration of a server device. It is a figure which shows the specific example of the screen definition program. It is a figure which shows the specific example of the operation information. It is a figure which shows an example of the screen transition of the operation screen at the time of providing an administrative service. It is a figure which shows an example of the screen transition of the operation screen at the time of generating a procedure manual. It is a figure which shows an example of the functional structure of the procedure manual generation part. It is a figure which shows the specific example of the procedure manual generation processing. It is a figure which shows the specific example of the processing by a screen change content identification part. It is a figure which shows the specific example of the processing by an input guide generation part. It is a figure which shows the specific example of the processing by a synthesis part. It is a flowchart which shows the flow of a procedure manual generation process.

Hereinafter, each embodiment will be described with reference to the attached drawings. In the present specification and the drawings, components having substantially the same functional configuration are designated by the same reference numerals, and duplicate description will be omitted.

[First Embodiment]
<System configuration of administrative service provision system>
First, the system configuration of the administrative service provision system delivered to local governments, etc. will be explained. FIG. 1 is a diagram showing an example of a system configuration of an administrative service providing system. As shown in FIG. 1, the administrative service providing system 100 includes terminals 110_1 to 110_n and a server device 120. In the administrative service providing system 100, the terminals 110_1 to 110_n and the server device 120 are connected to each other via, for example, a dedicated network 130 protected by a VPN (Virtual Private Network). As a result, information (operation screens, operation information) necessary for providing administrative services can be transmitted and received between the terminals 110_1 to 110_n and the server device 120.

An administrative service providing program and a procedure manual generation program (guide generation program) are installed in the server device 120, and when these programs are executed, the server device 120 has the administrative service providing unit 121 and the procedure manual. It functions as a generator 122.

The administrative service providing unit 121 provides operation screens and the like necessary for users (local government employees, etc.) of terminals 110_1 to 110_n to provide various administrative services (for example, foreigner's residence card application service, etc.) from terminal 110_1 to Send to 110_n. Further, the administrative service providing unit 121 is input by selecting or pressing the user's operation information (item value group input to each item in the operation screen, various operation buttons in the operation screen) in the terminals 110_1 to 110_n. Receive the history of various instructions, etc.). Further, the administrative service providing unit 121 stores the received operation information in the operation information storage unit 124.

The procedure manual generation unit 122 generates a procedure manual when a procedure manual generation instruction is input by a specific user (a generator who generates the procedure manual among the staff of the local government). In the procedure manual generation unit 122, among the operation information stored in the operation information storage unit 124, the operation information in the range searched based on the search conditions input by the creator of the procedure manual is used to form the structure of each operation screen. Generate the corresponding procedure manual. The procedure manual generation unit 122 specifies the structure of each operation screen by referring to the screen definition program (definition data) stored in the screen definition program storage unit 123.

<Hardware configuration of server device>
Next, the hardware configuration of the server device 120 will be described. FIG. 2 is a diagram showing an example of the hardware configuration of the server device. As shown in FIG. 2, the server device 120 includes a CPU (Central Processing Unit) 201, a ROM (Read Only Memory) 202, and a RAM (Random Access Memory) 203. The CPU 201, ROM 202, and RAM 203 form a so-called computer.

Further, the server device 120 includes an auxiliary storage device 204, a display device 205, an operation device 206, an I / F (Interface) device 207, and a drive device 208. The hardware of the server device 120 is connected to each other via the bus 209.

The CPU 201 is an arithmetic device that executes various programs (for example, an administrative service providing program, a procedure manual generation program, etc.) installed in the auxiliary storage device 204.

ROM 202 is a non-volatile memory. The ROM 202 functions as a main storage device for storing various programs, data, and the like necessary for the CPU 201 to execute various programs installed in the auxiliary storage device 204. Specifically, the ROM 202 functions as a main storage device for storing boot programs such as BIOS (Basic Input / Output System) and EFI (Extensible Firmware Interface).

The RAM 203 is a volatile memory such as a DRAM (Dynamic Random Access Memory) or a SRAM (Static Random Access Memory). The RAM 203 functions as a main storage device that provides a work area that is expanded when various programs installed in the auxiliary storage device 204 are executed by the CPU 201.

The auxiliary storage device 204 is an auxiliary storage device that stores various programs and information used when various programs are executed. For example, the screen definition structure storage unit 123 and the operation information storage unit 124 are realized in the auxiliary storage device 204.

The display device 205 is a display device that displays the internal state of the server device 120 and the like. The operation device 206 is an input device in which the administrator of the server device 120 inputs various instructions to the server device 120.

The I / F device 207 is a communication device for connecting to the network 130 and communicating with terminals 110_1 to 110_n and the like.

The drive device 208 is a device for setting the recording medium 210. The recording medium 210 referred to here includes a medium such as a CD-ROM, a flexible disk, a magneto-optical disk, or the like, which records information optically, electrically, or magnetically. Further, the recording medium 210 may include a semiconductor memory or the like for electrically recording information such as a ROM or a flash memory.

The various programs installed in the auxiliary storage device 204 are installed, for example, by setting the distributed recording medium 210 in the drive device 208 and reading the various programs recorded in the recording medium 210 by the drive device 208. Will be done. Alternatively, various programs installed in the auxiliary storage device 204 may be installed by being downloaded from another network different from the network 130 via the I / F device 207.

<Specific example of information stored in the storage unit>
Next, specific examples of the information stored in each of the screen definition structure storage unit 123 and the operation information storage unit 124 realized in the auxiliary storage device 204 will be described.

(1) Specific Example of Screen Definition Program Stored in Screen Definition Program Storage Unit 123 First, a specific example of the screen definition program stored in the screen definition program storage unit 123 will be described. FIG. 3 is a diagram showing a specific example of the screen definition program. Of these, FIG. 3A is an example of an operation screen generated based on the screen definition program.

As shown in FIG. 3A, on the operation screen 310, the user operates the menu column 311 in which the type of the administrative service is displayed as a menu, and the administrative service selected from the administrative services displayed in the menu. Column 312 and are included. In the example of FIG. 3A, when "Notification correction" is selected from "Correction processing" of "Resident's card" in the menu column 311, "Foreigner's residence card application service" is displayed in the operation column 312. The operation screen 310 generated based on the screen definition program for "" is displayed.

As shown in FIG. 3A, the operation column 312 of the operation screen 310 corresponds to each item and an item column indicating each item such as "resident classification", "address code" ..., "Remarks". An item value input field for inputting an item value to be input is included. The item value input field includes an input field for the user to input arbitrary characters, numbers, symbols, etc., such as an item value input field corresponding to "Kana name". In addition, the item value input field includes an input field for inputting characters, numbers, symbols, etc. selected by the user from the pull-down menu, such as an item value input field corresponding to "name priority classification". Is done. Further, the operation field 312 of the operation screen 310 includes an operation button or the like for inputting an instruction by the user selecting or pressing the button, such as the "F1" button to the "F12" button.

FIG. 3B shows an example of a screen definition program that defines the structure of the operation column 312 of the operation screen 310. As shown in FIG. 3B, the screen definition program 320 has "<resident classification> ... << / resident classification>", "<address code> ... << / address code>", ... Tags for each item such as "<Remarks> ... </ Remarks>" are included.

(2) Specific Example of Operation Information Stored in Operation Information Storage Unit 124 Next, a specific example of operation information stored in the operation information storage unit 124 will be described. FIG. 4 is a diagram showing a specific example of operation information. As shown in FIG. 4, the operation information 400 includes "operation date", "operation time", "terminal name", "IP address", "login ID", "address code", and "screen" as information items. "ID", "focus position", "instruction history", and "item value group" are included.

In the "operation date" and "operation time", the date and time when the user who operates any of the terminals 110_1 to 110_n operates any of the terminals 110_1 to 110_n when providing the administrative service is stored. ..

In the "terminal name", "IP address", and "login ID", the name of the terminal operated by the user when providing the administrative service, the IP address, and the login ID when the user logs in to the terminal are stored.

In the "address code" and "screen ID", a code indicating the type of the administrative service provided by the user and an ID of the operation screen displayed on the terminal when the administrative service is provided are stored.

In the "focus position", a target (input field, pull-down menu, etc.) that becomes active when the user selects or presses an operation button in the operation screen displayed on the terminal is stored.

In the "instruction history", the history of instructions input by the user by selecting or pressing the displayed operation screen (history of selecting or pressing the operation button) is stored.

In the "item value group", the item value group of each item in the operation screen at the time when the operation button shown in the "instruction history" is selected or pressed is stored in association with each item.

The operation information 400 includes all the operation information transmitted from the terminals 110_1 to 110_n. Of these, the operation information shown by the dotted line 401 indicates the operation information transmitted by operating the terminal of 1 and providing the administrative service by the user of 1. By referring to the operation information indicated by the dotted line 401, when the user of the 1st operates the terminal of the 1st and provides the administrative service.
-Each item value group on the operation screen (initial screen) displayed first,
-Each item value group on the operation screen (screen immediately before transition) immediately before the transition to another operation screen after the provision of administrative services is completed,
-History of instructions input by the user by selecting or pressing an operation button between the display of the initial screen and the end of the display of the screen immediately before the transition.
Can be obtained about.

<Screen transition of the operation screen when providing administrative services>
Next, the transition of the operation screen when the user provides the administrative service by operating the terminal 110_1 will be described. FIG. 5 is a diagram showing an example of screen transition of the operation screen when the administrative service is provided.

As shown in FIG. 5, the activation screen 510 displayed by activating the terminal 110_1 includes a button 511 instructing the provision of the “administrative service” and a button 512 instructing the “procedure manual generation”. .. When the user presses the button 511 instructing the provision of the "administrative service", the login screen 520 is displayed on the terminal 110_1.

The login screen 520 includes an input field 521 for inputting a "login ID" and an input field 522 for inputting a "password", and the user correctly inputs the login ID and the password to the terminal 110_1. Displays the initial screen 530.

As described with reference to FIG. 3, the initial screen 530 includes a menu column 311 in which the types of administrative services are displayed as menus. Then, when the user selects the type of administrative service from the menu field 311, the operation field 312 in which the default item value is input in the item value input field of each item is displayed on the initial screen 530. ..

For example, when the user selects "foreigner's residence card application service" as the type of administrative service in the menu field 311, default item values are input to a plurality of item value input fields on the initial screen 530. The operation field 312 will be displayed. This is because, in the case of the "foreigner's residence card application service", the renewal application is made at predetermined intervals, so that the item value at the time of the previous application is read out as the default item value.

Therefore, in the case of the "foreigner's residence card application service", the user inputs the item value that has changed from the item value at the time of the previous application. Alternatively, the user newly inputs because the usage method has been changed due to the addition of a new function in the administrative service provision system after the previous application, or the operation method has been changed for the purpose of improving the administrative service. Enter the item value of the item that requires.

With the initial screen 530 displayed, the user inputs the changed item value or the item value of the item that needs to be newly input. At this time, the user inputs various instructions by selecting or pressing an operation button. Further, when the input of the changed item value or the item value of the item that needs to be newly input is completed, the user gives an instruction to transition to another operation screen. For example, the user gives an instruction to transition to another operation screen by selecting another type of administrative service in the menu column 311.

As a result, the terminal 110_1 displays the initial screen 550 for providing other types of administrative services. As for the initial screen 550, the operation field 312 in which the default item value is input is displayed in the item value input field of each item.

With the initial screen 550 displayed, the user inputs the changed item value and the item value of the item that needs to be newly input. At this time, the user inputs various instructions by selecting or pressing an operation button. Further, when the input of the changed item value or the item value of the item that needs to be newly input is completed, the user gives an instruction to transition to another screen. For example, the user gives an instruction to transition to another operation screen by selecting another type of administrative service in the menu column 311. Hereinafter, the user provides various administrative services by repeating these operations.

In the first embodiment, for example, between the initial screen 530 and the screen immediately before the transition 540, the item value group input by the user and the history of various instructions input by selecting or pressing the operation button. Generate a procedure manual showing the operation procedure based on.

<Screen transition of the operation screen when generating the procedure manual>
Next, the screen transition of the operation screen when a specific user (a generator who generates a procedure manual among the staff of the local government) generates the procedure manual by using the terminal 110_1 will be described. FIG. 6 is a diagram showing an example of screen transition of the operation screen at the time of generating the procedure manual.

As shown in FIG. 6, the activation screen 510 displayed by activating the terminal 110_1 includes a button 511 instructing the provision of the “administrative service” and a button 512 instructing the “procedure manual generation”. .. When the generator presses the button 512 instructing "procedure manual generation", the login screen 520 is displayed on the terminal 110_1.

The login screen 520 includes an input field 521 for inputting a "login ID" and an input field 522 for inputting a "password". When the generator correctly inputs the login ID and the password, the terminal 110_1 The search screen 630 is displayed on the screen.

The search screen 630 includes an input field 631 for inputting search conditions for searching operation information used for generating a procedure manual. The example of FIG. 6 shows that the search condition includes an input field 631 for inputting an "operation date and time", an "operation terminal", and an "operator".

When the search condition is input by the generator on the search screen 630 and the search instruction is input by pressing the search button 632, the search condition is obtained for the operation information 400 stored in the operation information storage unit 124. The operation information that satisfies the condition is searched.

When the search for the operation information 400 is completed, the procedure manual generation screen 640 is displayed. The procedure manual generation screen 640 includes the search result 641. When the procedure manual generation button 642 is pressed by the generator on the procedure manual generation screen 640 and the procedure manual generation instruction is input, the procedure manual is generated based on the search result 641.

When the generation of the procedure manual is completed, the procedure manual display screen 650 is displayed. The generated procedure manual 651 is displayed on the procedure manual display screen 650.

<Functional configuration of the procedure manual generator>
Next, the functional configuration of the procedure manual generation unit 122 will be described. FIG. 7 is a diagram showing an example of the functional configuration of the procedure manual generation unit 122. As shown in FIG. 7, the procedure manual generation unit 122 includes a screen control unit 701, a search unit 702, a screen change content specifying unit 703, an input guide generation unit 704, a screen image generation unit 705, and a composition unit 706.

The screen control unit 701 is an example of a first acquisition unit and a second acquisition unit. The screen control unit 701 controls the screen (starting screen 510 to the procedure manual display screen 650 in FIG. 6) displayed on the terminal 110_1 when the procedure manual is generated. Further, the screen control unit 701 notifies the search unit 702 of the search condition when the search instruction is input when the startup screen 510 is displayed, and acquires the search result from the search unit 702.

Further, the screen control unit 701 sets the item value group of the initial screen and the item value group of the screen immediately before the transition based on the acquired search result when the procedure manual generation instruction is input when the procedure manual generation screen 640 is displayed. Is acquired and notified to the screen change content specifying unit 703 and the screen image generation unit 705. Further, the screen control unit 701 acquires the instruction history from the display of the initial screen to the end of the display of the screen immediately before the transition based on the acquired search result, and notifies the screen change content specifying unit 703.

The screen change content specifying unit 703 is an example of the specific unit. In the screen change content specifying unit 703, the screen change content (newly input item value group, instruction) is based on the difference between the acquired item value group of the initial screen and the item value group of the screen immediately before the transition and the instruction history. History) is specified. Further, the screen change content specifying unit 703 notifies the input guide generation unit 704 of the specified screen change content.

The input guide generation unit 704 is an example of a regulation unit. The input guide generation unit 704 reads out the screen definition structure from the screen definition structure storage unit 123, and generates an "input guide" based on the read screen definition structure and the specified screen change content. The input guide is information indicating an operation procedure, and includes text information generated based on an item value group and text information generated based on an instruction history. The order of operations is defined for each text information included in the input guide.

Further, the input guide generation unit 704 notifies the synthesis unit 706 of the input guide in which the order of operations is defined.

The screen image generation unit 705 reads the screen definition program from the screen definition program storage unit 123, and based on the read screen definition program and the item value group of the initial screen notified by the screen control unit 701, the initial screen (screen). Image) is generated and notified to the synthesis unit 706.

The synthesis unit 706 is an example of the arrangement unit. The synthesis unit 706 arranges the input guide notified by the input guide generation unit 704 on the screen image notified by the screen image generation unit 705, and generates a procedure manual. Further, the synthesis unit 706 notifies the screen control unit 701 of the generated procedure manual. As a result, the screen control unit 701 can display the generated procedure manual on the terminal 110_1.

<Specific example of procedure manual generation process>
Next, a specific example of the processing of each part after the procedure manual generation instruction is input by the generator will be described with reference to FIGS. 9 to 11 with reference to FIGS. FIG. 8 is a diagram showing a specific example of the procedure manual generation process. As shown in FIG. 8, on the procedure manual generation screen 640 in which the search result 641 is displayed by issuing the search instruction, the generator 801 inputs the procedure manual generation instruction, so that the screen change content specifying unit 703 displays the screen change content specifying unit 703. Specify the screen change content 814.

Specifically, the screen change content specifying unit 703 acquires an item value group that is the difference between the item value group 811 of the initial screen 530 and the item value group 812 of the screen immediately before the transition 540. In addition, the screen change content specifying unit 703 acquires the instruction history 813. As a result, the screen change content specifying unit 703 can specify the screen change content 814 including the item value group to be the difference and the instruction history 813.

FIG. 9 is a diagram showing a specific example of processing by the screen change content specifying unit. In FIGS. 9A and 9B, the item value group 811 of the initial screen 530 is a specific example of the item value group at the time of displaying the initial screen 530, and the item value group 812 of the screen immediately before the transition 540 is the screen immediately before the transition. It is a specific example of the item value group at the time of 540 display.

By taking the difference between the item value group 811 of the initial screen 530 and the item value group 812 of the screen immediately before the transition (difference between the corresponding tags), the item that becomes the difference in the screen change content specifying unit 703. The value group 910 (see FIG. 9D) can be obtained.

Further, in FIG. 9C, the instruction history 813 is an instruction history of instructions input by the user by selecting or pressing an operation button between the display of the initial screen 530 and the end of the display of the screen immediately before the transition 540. Is a concrete example of. The screen change content specifying unit 703 acquires the instruction history 813.

Further, in FIG. 9D, the screen change content 814 is a specific example of the screen change content specified by the screen change content specifying unit 703, and includes a difference item value group 910 and an instruction history 813.

Returning to the description of FIG. The input guide generation unit 704 reads out the screen definition program 320 from the screen definition program storage unit 123. Further, the input guide generation unit 704 generates information 821 indicating the tab transition order of each item in the operation screen 310 and information 822 indicating the position of each item in the operation screen 310 based on the screen definition program 320. do.

Further, the input guide generation unit 704 generates an input guide by generating text information based on the specified screen change content 814. Further, the input guide generation unit 704 defines an order for each generated input guide and generates order information 823. Further, the input guide generation unit 704 determines the arrangement position for each input guide and generates the arrangement position information 824.

FIG. 10 is a diagram showing a specific example of processing by the input guide generation unit. In FIG. 10A, the information 821 indicating the tab transition order is information indicating the tab transition order of each item in the operation screen 310, and is generated based on the screen definition program 320. Further, the information 822 indicating the position of each item is information indicating the position of each item in the operation screen 310, and is generated based on the screen definition program 320.

Further, in FIG. 10B, the screen change content 814 is the screen change content specified by the screen change content specifying unit 703. In the case of the example of FIG. 10B, the item value group 910 that is the difference is
-The fact that "AB34567890CD" has been entered in the "Residence Card Number"
・ "3" was entered in "Year of stay"
・ "2021.03.31" was entered in "Date of expiration of period of stay".
Is shown. Therefore, the input guide generation unit 704 generates an input guide by generating text information based on the item value group 910 that is the difference (see FIG. 10C).

Further, in the case of the example of FIG. 10B, the instruction history 813 is
-The "F10 Confirmation" button has been pressed.
Is shown. Therefore, the input guide generation unit 704 generates an input guide by generating text information based on the instruction history 813 (see FIG. 10C).

Here, according to the information 821 indicating the tab transition order, the tab transition order of each item is "number of residence card, etc."-> "year of stay"-> "date of expiration of period of stay"-> "F10 confirmation" button. It is the order of. Therefore, the input guide generation unit 704 generates the order information 823 (see FIG. 10C).

Further, since the position of each item corresponding to the input guide is specified by the information 822 indicating the position of each item, the input guide generation unit 704 arranges the input guide at the position corresponding to the position of each item. , Generates placement position information 824 (see FIG. 10D).

Returning to the description of FIG. The screen image generation unit 705 reads the screen definition structure 320 from the screen definition structure storage unit 123, and inserts the item value group 811 of the initial screen 530 into the read screen definition structure 320 to form the initial screen 530 (screen image). To generate.

In the synthesis unit 706, the procedure manual 651 is generated by arranging the input guides in which the order is defined in association with the corresponding items of the initial screen 530 (screen image) based on the order information 823 and the arrangement position information 824. do. As a result, the user 841 can operate while referring to the procedure manual 651 when providing the administrative service (here, the residence card application service for foreigners).

FIG. 11 is a diagram showing a specific example of processing by the synthesis unit. The example of FIG. 11 shows that the input guides whose order is defined are arranged as balloon displays 1101 to 1104 from the corresponding items with respect to the initial screen 530 (screen image).

The size and direction of the balloon display shown in FIG. 11 are merely examples, and the balloon display method is arbitrary as long as the size and direction do not overlap with other balloon displays. Further, in the example of FIG. 11, the case where the input guide is displayed in a balloon is shown, but the display method of the input guide is not limited to the balloon display. For example, the input guide may be displayed as a balloon or a tooltip. However, in this case as well, the order specified in the input guide shall be displayed in a balloon. This is because it is more convenient for the user to always display the order of operations on the procedure manual display screen 650 regardless of the position of the mouse or the like on the initial screen 530 (screen image).

Further, in the example of FIG. 11, the display mode of the initial screen 530 (screen image) is not changed, but the display mode of the initial screen 530 (screen image) itself may be changed. For example, the item value input field of the corresponding item and the corresponding operation button may be displayed in a display mode different from that of the other item value input field and the other operation buttons. Specifically, the item value input field of the corresponding item and the corresponding operation button may be highlighted.

<Flow of procedure manual generation process>
Next, the flow of the procedure manual generation process by the procedure manual generation unit 122 will be described. FIG. 12 is a flowchart showing the flow of the procedure manual generation process. When the procedure manual generation button 642 is pressed on the procedure manual generation screen 640, the procedure manual generation process shown in FIG. 12 is started.

In step S1201, the screen control unit 701 acquires the item value group at the time of displaying the initial screen and the item value group at the time of displaying the screen immediately before the transition. Further, the screen control unit 701 acquires the instruction history of the instruction input by the user selecting or pressing the operation button between the display of the initial screen and the end of the display of the screen immediately before the transition.

In step S1202, the screen change content specifying unit 703 compares the item value group at the time of displaying the initial screen with the item value group at the time of displaying the screen immediately before the transition, acquires the item value group to be the difference, and obtains the instruction history. get. Thereby, the screen change content specifying unit 703 can specify one or a plurality of screen change contents.

In step S1203, the input guide generation unit 704 reads out the screen definition program from the screen definition program storage unit 123. In step S1204, the input guide generation unit 704 generates information indicating the tab transition order of each item and information indicating the position of each item based on the read screen definition program.

In step S1205, the input guide generation unit 704 generates an input guide by generating text information based on the screen change content, defines an order for each generated input guide, and determines an arrangement position.

In step S1206, the screen image generation unit 705 generates an initial screen (screen image) based on the item value group at the time of initial screen display and the screen definition program.

In step S1207, the synthesis unit 706 arranges the input guides in which the order is defined as balloon displays from the corresponding items with respect to the screen image. The screen control unit 701 displays a screen image in which the balloon display is arranged as a procedure manual.

As is clear from the above description, the server device 120 in the first embodiment includes an item value group input to each item on the initial screen and an item value group input to each item on the screen immediately before the transition. To compare. Further, the server device 120 in the first embodiment specifies one or a plurality of data (screen change contents) input before transitioning to another screen based on the comparison result, and the specified one or a plurality of data. The order of the data is specified based on the screen definition program. Further, in the server device 120 according to the first embodiment, the input guides in the specified order generated based on the specified one or a plurality of data are arranged in association with the corresponding items on the initial screen.

In this way, in the first embodiment, when the usage method of the system is changed or the operation method is changed, what kind of operation should be performed is converted into a text and a procedure manual is generated instead of generating a screen change content. To generate a procedure manual by converting what kind of operation was performed into text using.

As a result, according to the server device 120 according to the first embodiment, even if the usage method of the system is changed or the operation method is changed, a procedure manual showing the changed operation procedure can be easily generated. Can be done.

That is, according to the server device 120 according to the first embodiment, it is possible to reduce the workload when generating a procedure manual showing an operation procedure.

[Second Embodiment]
In the first embodiment, it has been described that the input guide in which the order is defined includes the text information based on the item value group and the text information based on the instruction history. However, the input guide in which the order is defined may not include both the text information based on the item value group and the text information based on the instruction history. For example, it may be an input guide that includes text information based on an item value group and does not include text information based on an instruction history.

Further, in the first embodiment, it has been described that the procedure manual is generated based on the user's operation information searched based on the search condition input by the generator among the user's operation information. However, the operation information used when generating the procedure manual is not limited to the operation information of the user. For example, the procedure manual may be generated based on the operation information of the generator itself.

Further, in the first embodiment described above, the “foreigner's residence card application service” has been described as an example, but it goes without saying that the procedure manual generation process can also be applied to other types of administrative services. .. However, the procedure manual generation process can be applied to an administrative service that requires a renewal application at regular intervals to obtain a greater effect.

It should be noted that the disclosed technology may have the form described in the appendix below.
(Appendix 1)
Acquire the first item value group input to each item of the initial screen when the screen is displayed in association with the screen.
Acquire the second item value group input to each item of the screen immediately before the transition from the screen to another screen.
The first item value group is compared with the second item value group, and one or more data input before the transition to the other screen is specified.
Based on the definition data on the screen, the order of the one or more data is specified.
Place an input guide with a defined order generated based on the identified one or more data in association with the corresponding item on the initial screen.
A guide generator that lets a computer perform processing.
(Appendix 2)
The guide generation program according to Appendix 1, wherein the one or a plurality of data includes an item value group that is a difference between the first item value group and the second item value group.
(Appendix 3)
The guide generation program according to Appendix 1, wherein the one or a plurality of data includes an instruction input by selecting or pressing an operation button before transitioning to the other screen.
(Appendix 4)
The guide generation program according to any one of Supplementary note 1 to Supplementary note 3, wherein the input guides arranged in association with the corresponding items on the initial screen are displayed together with information indicating the order.
(Appendix 5)
The guide generation program according to Appendix 4, wherein the corresponding item on the initial screen is displayed in a display mode different from that of other items.
(Appendix 6)
Acquire the first item value group input to each item of the initial screen when the screen is displayed in association with the screen.
Acquire the second item value group input to each item of the screen immediately before the transition from the screen to another screen.
The first item value group is compared with the second item value group, and one or more data input before the transition to the other screen is specified.
Based on the definition data on the screen, the order of the one or more data is specified.
Place an input guide with a defined order generated based on the identified one or more data in association with the corresponding item on the initial screen.
A guide generation method in which a computer performs processing.
(Appendix 7)
A first acquisition unit that acquires the first item value group input to each item of the initial screen when the screen is displayed in association with the screen, and
A second acquisition unit that acquires a second item value group input to each item on the screen immediately before the transition from the screen to another screen, and a second acquisition unit.
A specific unit that compares the first item value group and the second item value group and identifies one or more data input before the transition to the other screen.
A ruler that defines the order of the one or more data based on the definition data on the screen, and a ruler.
A server device comprising an arrangement unit for arranging input guides in a specified order, which is generated based on the specified one or more data in association with a corresponding item on the initial screen.

The present invention is not limited to the configurations shown here, such as combinations with other elements in the configurations and the like described in the above embodiments. These points can be changed without departing from the spirit of the present invention, and can be appropriately determined according to the application form thereof.

100: Administrative service providing system 110_1, etc .: Terminal 120: Server device 121: Administrative service providing unit 122: Procedure manual generation unit 310: Operation screen 320: Screen definition program 400: Operation information 530: Initial screen 540: Immediately before transition screen 630: Search screen 640: Procedure manual generation screen 641: Search result 650: Procedure manual display screen 651: Procedure manual 701: Screen control unit 702: Search unit 703: Screen change content specification unit 704: Input guide generation unit 705: Screen image generation unit 706: Synthesis unit 811: Item value group of the initial screen 812: Item value group of the screen immediately before the transition 813: Instruction history 814: Screen change contents 821: Information indicating the tab transition order 822: Information indicating the position of each item 823: Order Information 824: Arrangement position information 910: Item value group to be a difference 1101 to 1104: Blowout display

Claims (7)

Acquire the first item value group input to each item of the initial screen when the screen is displayed in association with the screen.
Acquire the second item value group input to each item of the screen immediately before the transition from the screen to another screen.
The first item value group is compared with the second item value group, and one or more data input before the transition to the other screen is specified.
Based on the definition data on the screen, the order of the one or more data is specified.
Place an input guide with a defined order generated based on the identified one or more data in association with the corresponding item on the initial screen.
A guide generator that lets a computer perform processing. The guide generation program according to claim 1, wherein the one or a plurality of data includes an item value group that is a difference between the first item value group and the second item value group. The guide generation program according to claim 1, wherein the one or a plurality of data includes an instruction input by selecting or pressing an operation button before transitioning to the other screen. The guide generation program according to any one of claims 1 to 3, wherein the input guides arranged in association with the corresponding items on the initial screen are displayed together with information indicating the order. The guide generation program according to claim 4, wherein the corresponding item on the initial screen is displayed in a display mode different from that of the other items. Acquire the first item value group input to each item of the initial screen when the screen is displayed in association with the screen.
Acquire the second item value group input to each item of the screen immediately before the transition from the screen to another screen.
The first item value group is compared with the second item value group, and one or more data input before the transition to the other screen is specified.
Based on the definition data on the screen, the order of the one or more data is specified.
Place an input guide with a defined order generated based on the identified one or more data in association with the corresponding item on the initial screen.
A guide generation method in which a computer performs processing. A first acquisition unit that acquires the first item value group input to each item of the initial screen when the screen is displayed in association with the screen, and
A second acquisition unit that acquires a second item value group input to each item on the screen immediately before the transition from the screen to another screen, and a second acquisition unit.
A specific unit that compares the first item value group and the second item value group and identifies one or more data input before the transition to the other screen.
A ruler that defines the order of the one or more data based on the definition data on the screen, and a ruler.
A server device comprising an arrangement unit for arranging input guides in a specified order, which is generated based on the specified one or more data in association with a corresponding item on the initial screen.

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