JP6961883B2 - Wish worry solution support system - Google Patents

Description

The present invention relates to a system that supports a solution of a user's wishes and worries. In particular, it concerns a system that supports elderly people who are not healthy but do not need long-term care.

Many systems have been proposed to support services for the elderly, especially those requiring long-term care. For example, in Patent Document 1, the request of the long-term care person is specified from the answer of the long-term care person to the question text prepared by the care manager, and the request is appropriately disclosed to each long-term care service related person, thereby relating to each long-term care service. A home care support database system for providing high-quality care services from people is disclosed.

Further, Patent Document 2 discloses a long-term care service support system that functions as a long-term care portal site that enables one-stop shopping of long-term care products and long-term care services by opening stores of a plurality of long-term care service providers on the Internet. .. This long-term care service support system has an electronic bulletin board function that enables care recipients to receive advice from the care manager when making a purchase, and an email transmission that automatically sends the purchase details of the long-term care recipient to the care manager by e-mail. Functions etc. are provided.

JP-A-2002-324133 JP-A-2002-236754

However, the system of patent documents as described above supports services for elderly people who need long-term care, and is for "gap seniors" who are not energetic but do not need long-term care. It does not support the service. "Gap senior" means an elderly person who is in an intermediate state (gap) between a healthy elderly person and an elderly person requiring nursing care, even though there is a gap between what he wants to do and what he can do. It also means older people who are unaware of the gap.

Elderly people who are less able to do things due to aging or illness often give up their desire to do it or accept the inconvenience that they are having trouble with. In particular, if the person himself / herself is confining his / her feelings, even if he / she asks "Is there anything you want to do?" Or "Are you in trouble?" many. However, under the present circumstances, professionals such as care managers are available for consultation for such elderly people, and it is often difficult for staff who do not have basic skills in interpersonal assistance. In addition, the products and services that can be proposed for daily life were limited. In addition, there are other people regardless of age, such as the elderly, who have given up their desire to do something or have accepted the inconvenience of being in trouble. For example, some people have some kind of handicap, think that it is impossible from the beginning without a handicap, or do not realize that inconvenience is inconvenient.

Therefore, in the present invention, in view of the above-mentioned problems, a "wish" regarding the desired life of a person who gives up the desire to do it or accepts the inconvenience of being in trouble. The purpose is to extract the "worries" that are the barriers to its realization and to provide a mechanism to propose products and services to solve them.

In order to solve the above problems, the present invention provides the following solutions.
(1) The first aspect of the present invention is a system for supporting the solution of a user's wishes and worries, and stores a matching table that matches the wishes and worries assumed by the user with a product or service. Based on the matching table storage means, the means for generating a plurality of screens for selecting the item of interest to the user, the items selected on the plurality of screens, and the matching table, the user's wishes and worries are resolved. It is characterized by comprising a product / service introduction screen generation means for extracting and presenting a product or service for solving the extracted wishes and worries.

(2) Further, in the configuration of (1) above, on the plurality of screens, the field, activity, and worries that the user is interested in are selected step by step, and the product / service introduction screen generation means is used. Based on each item selected on the plurality of screens, a product or service for solving the user's wishes may be presented.

(3) Further, in the configuration of (1) above, the user is allowed to select at least one of the categories, fields, activities, products or services of interest on the plurality of screens, and the product / service introduction. The screen generation means may extract the user's wishes and worries based on each item selected on the plurality of screens and present a product or service for solving the wishes and worries.

(4) Further, in any one of the above (1) to (3), a screen transition control means for controlling the transition order of the plurality of screens is further provided according to the characteristics of the user. May be good.

(5) Further, in any one of the above (1) to (4), the health check screen generating means for generating the health check screen for causing the user to answer the check items related to health in the form of a question is provided. Further, the product / service introduction screen generation means may extract the user's wishes and worries from the items answered on the health check screen.

(6) Further, in any one of the above (1) to (5), when the search keyword is input regardless of the selection from the plurality of screens, the input keyword is the matching table. If the keyword exists in the matching table, it is stored in the matching table, and a keyword analysis means for presenting a product or service matching the keyword may be further provided. good.

(7) Further, in any one of the above (1) to (6), the pair of the worry and the product or service exists in the search result received from the search site, but exists in the matching table. If not, the matching table may be further provided with matching table updating means for updating the set.

(8) Further, in the second aspect of the present invention, there is a method for supporting the solution of the user's wishes and worries, and the matching table in which the wishes and worries assumed by the user are matched with the product or service. Based on the step of storing the items, the step of generating a plurality of screens for selecting the item of interest to the user, the items selected on the plurality of screens, and the matching table, the user's wishes and worries are resolved. It is characterized by including a step of extracting and presenting a product or service for solving the extracted wishes and worries.

(9) Further, in the third aspect of the present invention, the program is connected by a network to support the solution of the user's wishes and worries, and matches the wishes and worries assumed by the user with the product or service. Based on the step of storing the matching table, the step of generating a plurality of screens for selecting the item of interest to the user, the item selected on the plurality of screens, and the matching table. It is characterized in that a computer executes a step of extracting a user's wishes and worries and presenting a product or service for solving the extracted wishes and worries.

(10) Further, in the fourth aspect of the present invention, there is a system for supporting the solution of the user's wishes and worries, and a matching table for matching the wishes and worries assumed by the user with the product or service is provided. A matching table storage means for storing, a means for displaying an image of a product or service on the first image selection screen, a means for selecting a product or service of interest from the first image selection screen, and the matching table. Based on the means for extracting the wishes and worries associated with the goods or services of the same type as the selected goods or services, and the goods of the same type as the selected goods or services associated with the extracted wishes and worries. Alternatively, the product is provided with a means for displaying the image of the service on the second image selection screen.

(11) Further, in the configuration of (10) above, another product or service associated with the worries associated with the product or the like selected on the second image selection screen is displayed on the third display screen. Further means may be provided.

According to the present invention, it is possible to extract wishes and worries related to the life desired by the user and propose products and services for solving the wishes and worries.

It is a figure which shows the basic image of the "wish trouble solution system" which concerns on embodiment of this invention. It is a figure which shows an example of a home screen and a wish trouble extraction screen. It is a figure which shows an example of the health check screen of a system. It is a figure which shows an example of the conventional product / service search screen. It is a figure which shows the functional structure of the system which concerns on 1st Embodiment of this invention. It is a figure which shows the specific example of the data structure of the item definition table. It is a figure which shows the specific example of the data structure of a matching table. It is a figure which shows the processing flow of the system which concerns on 1st Embodiment of this invention. It is a figure which shows the functional structure of the system which concerns on 2nd Embodiment of this invention. It is a figure for demonstrating the screen control of this invention. It is a figure for demonstrating the screen control of this invention.

Hereinafter, embodiments for carrying out the present invention (hereinafter, embodiments) will be described in detail with reference to the accompanying drawings. In the following figures, the same elements are numbered or coded throughout the description of the embodiments. Further, in the functional configuration diagram, the arrows between the functional blocks indicate the data flow direction or the processing flow direction.

(Basic image)
FIG. 1 is a diagram showing a basic image of a "wish trouble solving support system" (hereinafter referred to as "this system") according to an embodiment of the present invention. This system mainly uses elderly people (gap seniors) who are in the middle of healthy elderly people and elderly people requiring long-term care, and provides topics about their interests in daily life while providing the desired lifestyle. It functions as a counselor support tool that presents "wishes" and "worries" that are barriers to its realization in an optional manner. That is, this system digs into or extracts the anxieties and hopes that the user has vaguely to the level of specific wishes and worries as much as possible, and then proposes products and services to support the solution.

As shown in the figure, on the "home screen" of this system, the fields (areas) that are likely to be of interest to the elderly are defined in advance, and the buttons that represent the fields are displayed in large size, and the user can use any of them. Press the button to display the activity screen related to the field. Furthermore, when the user selects an activity of interest from this "activity selection screen", the "wish-worry selection screen" is displayed, and the wishes and worries related to the activity can be explicitly selected. Then, the keywords obtained from these selection screens are matched with the product classification category (this is called "solution matching"), and the products or services that may be able to solve the wishes and worries (hereinafter, "" It may be called "goods, etc.").

For example, if the user selects "Daily necessities at home" from the home screen, "Cleaning" from the activity selection screen, and further selects "I want to live cleanly" from the wish-worry selection screen, the solution matching As a result, products and services such as "household wipers", "mop replacement service", and "house cleaning" were presented from the "daily necessities> cleaning" category, and "vacuum cleaners" from the "living> electrical appliances" category. , "Air purifier", "Air conditioner", "Air conditioner cleaning" and other products and services are presented. In addition, from the category of "living> barrier-free", "dining set for robot vacuum cleaner" is presented.

In the conventional product or service search, the user inputs a search keyword or selects a product or service category (major category) from the menu screen, and then sequentially orders the categories below it (middle category, minor category). The selection method is the mainstream, but with such a method, it is necessary to repeat the search for each product or service, and it takes a lot of time to reach the target product or service. Also, if you do not know the category, searching for all categories will display too many products and services. This is a serious obstacle for elderly people who are not good at operating personal computers and smartphones (hereinafter, "personal computers, etc.").

In the first place, elderly people often do not know what the target product or service is, much less it is very difficult to enter keywords or categories such as that product. For such elderly people, it is only necessary to solve their wishes and worries, and the products and services themselves may be anything. In addition, such elderly people often have vague wishes and worries that they only notice when they are told.

Therefore, this system does not directly search for products and services as in the past, but asks you to select areas of interest and activities of interest step by step in the form of questions, or conversely, products and services. After showing the service first, we will search for areas of interest and activities of interest, and then extract the keywords of what the elderly really want to do or are worried about (in the above example, "I want to live cleanly"). Based on the extracted keywords, the products and services that solve them are solution-matched and presented. Of course, you can directly select your wishes and worries, but even if you suddenly hear them, you will often get a reply of "Nothing in particular" as mentioned above, so it is important to have a mechanism that will get you interested. In addition, elderly people are very volatile and the topic often changes suddenly, so it is important to have a flexible mechanism that can handle such cases.

This system is not intended to sell products or services, but if the item (keyword) that "it has become difficult to see" can be extracted as a result of using this system, the related image (product). It does not have to be the service itself or the service itself.) If the elderly person is interested in "What is this?", The information of the actual product is presented. In addition, this system is not only used as a counselor support tool used by counselors such as care managers when counseling elderly people, but in the case of elderly people who can operate personal computers, etc., the elderly people themselves However, it can also be used as a tool for discovering wishes and worries that you may not be aware of.

(screen structure)
First, the display screen of this system will be explained. 2, FIG. 3 and FIG. 4 are diagrams showing an example of the screen configuration of this system. FIG. 2 shows the overall screen configuration, and in particular, shows the home screen 200 and the wish-worry extraction screen group 300.

The screen on the left side of FIG. 2 is the home screen 200 that is first displayed after logging in to this system, and the series of screens on the right side of FIG. Is. On the home screen 200, buttons indicating fields that the elderly are likely to be interested in, such as "motivation / hobbies", "meals", "relationship with family and friends", "daily routine at home", and "going out" Buttons such as "shopping, going to hospital, etc.)" are displayed. It is desirable that these buttons be displayed large with not only text but also images that intuitively represent the field. When the button of one field of the home screen 200 is pressed, the wish / worries extraction screen group 300 related to that field is displayed. In addition, from the home screen 200, it is possible to transition to a health check screen 400 for checking the degree of health of the user and a product / service catalog screen 500 for directly searching for products and services. The home screen 200 may be provided with a search window 201 for directly inputting a search keyword for a consultant who has no resistance to key input.

The wish-worry extraction screen group 300 is composed of a plurality of screens of an activity selection screen 310, a wish-worry selection screen 320, a product / service matching screen 330, and a product / service introduction screen 340. However, the screen configuration is not limited to this. When the user selects an area of interest from the home screen 200, the activity selection screen 310 is normally displayed, but when a specific item is selected from the activity selection screen 310, the wish / worries selection screen related to the selected activity is displayed. Transition to 320 or the related product / service matching screen 330. Further, when a specific item is selected from the wish / worry selection screen 320 or the product / service matching screen 330, the screen transitions to the product / service introduction screen 340.

For example, if the user selects "Ikigai / Hobby" from the home screen 200, the activity selection screen 310 displays "Move the body", "Familiarize with art", and "Touch nature" related to the purpose of life and hobby. Items such as (major category items) are displayed with icons. Then, when one of the items is selected, the items in the middle category below it are displayed.

In the example of FIG. 2, as shown by the solid arrow, if a major activity such as "moving the body" is selected and then a middle activity "walking / walking" is selected, the "season" is selected. -The wish-worry selection screen 320 is displayed, which includes buttons that specifically indicate wishes and worries, such as "I want to feel nature", "I want to prevent illness and maintain good health", and "I want to gather with friends". Then, for example, if the user presses the "I want to feel the season / nature" button from the wish / worry selection screen 320, the product or service that matches the selected field, activity, or wish / worry is an image (photograph) that symbolizes it. , Illustrations, icons, etc.) are displayed on the product / service matching screen 330. When the button of "functional clothing" is pressed from the product / service matching screen 330, for example, the product / service introduction screen 340 including the information of the actual product is displayed. Of course, the product / service introduction screen 340 may be used to move to a product sales site on the Internet so that the product can be purchased there.

Further, as shown by the dotted line in FIG. 2, when only a major category of activities such as "touching nature" on the activity selection screen 310 is selected, the product / service matching screen 330 is displayed, and the product / service matching screen 330 is displayed as "touching nature". If you select "easy-to-walk shoes", you may transition to the wish / worry selection screen 320.

As in the example of FIG. 2, in the case of a user who selects a middle-class item such as "walking / walking" from the activity selection screen 310, the purpose may be confirmed from the wish-worry selection screen 320. However, in the case of a user who selects only major categories such as "touching nature" from the activity selection screen 310, he has not actually thought deeply yet and thinks that items in the middle category do not matter. Therefore, the product / service matching screen 330, which makes it easy to grasp the image of the product or service, may be displayed first, and then the wish / worry selection screen 320 may be displayed. By doing so, it is possible to easily extract the true wishes and worries of the user. The order of item selection is the solid line "Move your body" → "Walking / walking" → "I want to feel the season / nature" and the dotted line "Touch nature" → "Easy to walk shoes". However, the same wishes and worries are not always extracted. On the contrary, if the same worries are extracted, it is estimated that the extraction accuracy is high. In addition, if different wishes and worries are extracted each time, the accuracy of extraction is considered to be low, so a health check or the like may be performed first.

FIG. 3 is a diagram showing an example of the health check screen 400. The health check screen 400 is an introduction part of this system as a consultation support tool, and by first picking up "health", which is of great interest to the elderly, and providing a topic, it is possible to prevent the system from feeling resistance. It has a role.

On the illustrated health check screen 400, as check items related to health, "Yes" is answered to questions such as "Are you going out alone by bus or train?" And "Are you shopping for daily necessities?" The question format is such that the answer is "no", but other question formats may be used. When the result display button 401 is pressed on the health check screen 400, the health check result screen 410 is displayed. On the health check result screen 410 of the example of FIG. 3, each degree of the health check result items (for example, "healthy", "legs and waist", "nutrition", "going out", "forgetfulness", "depression") (Health level) is compared between the previous time and this time, and expressed by the growth of sunflowers. Further, the health check result screen 410 may display recommended products and services.

Although not shown, the health check result screen 410 may be transitioned to any screen of the wish trouble extraction screen group 300. In this case, each item of the wish / worry selection screen 320 and the product / service matching screen 330 is determined according to the result of the health check.

FIG. 4 is a diagram showing an example of a conventional product / service search screen. This example shows a case where the screen of the product / service search site is used as a sub screen of the product / service catalog screen 500 of FIG. From the product / service category screen 510 (product / service catalog), for example, when the category of "clothing" is selected as a major category, the product / service middle category category screen 520 (product / service list) belonging to that category is displayed. , The keywords of products and services are displayed as sub-categories. In this example, "Other" is selected as the middle category, "Insect repellent net parka" which is the minor category is further selected, and the product information is displayed on the product / service detail screen 530. ..

In this way, on the conventional search screen, it is necessary to select many items until the desired product or service is reached, but in this system, the product / service detail screen is directly displayed from the product / service introduction screen 340 in FIG. You can transition to 530. What's more, you don't have to search by product or service like you do with conventional search sites, but by selecting your area of interest, activity, or worries, you can search for multiple products or services that may be able to solve them once. Can be presented to. In addition, by presenting products and services in the field of interest first, potential wishes and worries can be extracted. Of course, in this system, the product / service catalog screen 500 may be provided as a simple search screen that is easier for the elderly to use, instead of using the screen of the conventional search site as it is.

(First Embodiment)
FIG. 5 is a diagram showing a functional configuration of the first embodiment of this system. In this system, as shown in the figure, a terminal 10 such as a personal computer and a "wish trouble solving support server 100" (hereinafter, may be simply referred to as a server 100) are connected by a network, and the server 100 is further connected. It is connected to the product / service search site 150 (hereinafter, may be simply referred to as a search site). The function of the search site may be incorporated into the server 100, but the search site may use an external search system. Further, when using an external search system, a plurality of search sites may be used properly for each field.

The server 100 includes a matching table storage means 140 that stores an item definition table 120 and a matching table 130 as a database. Further, the server 100 has matching table updating means 101, screen transition controlling means 102 for controlling screen transitions, and means for generating a plurality of screens (activity selection screen generating means 103, wish-worry selection screen) as means for realizing the function. It includes a generation means 104, a product / service matching screen generation means 105, a product / service introduction screen generation means 106, a health check screen generation means 107), a keyword analysis means 108, and a display / operation control means 109. Hereinafter, they will be described in order.

The item definition table 120 is a table that defines the items of the selection menu displayed on each screen. Based on the item definition table 120, the matching table storage means 140 stores the fields (areas) / activities that the elderly are interested in, the items of worries that the elderly are expected to have in advance, and the actual products or services. Stores the matched (associated) matching table 130. The data structure of the item definition table 120 and the matching table 130 will be described later, but these tables exist for each field area defined on the home screen 200.

The matching table updating means 101 transmits the keyword of one or a plurality of selected items selected on each screen to the product / service search site 110, receives the search result, and sends a new product or service to the matching table 130. It has a function to add / update. In the example of the solid line in Fig. 2, the keywords here are "Ikigai / Hobby", "Move your body", "Walk / Walking", "I want to feel the season / nature", and "I want to feel the season / nature" selected on each screen. An appropriate keyword was selected as a search keyword from "functional clothing". Specifically, when the keyword used for the search and the product / service included in the search result searched by the keyword do not exist in the matching table 130, the set is added / updated. For example, as a result of searching with the keywords "preparing the environment of the house" and "it is hard to heat and cold", the received search result included the product "energy saving spray for windows", but the matching table 130 shows. If the group does not exist, "Energy saving spray for windows" will be added / updated as a product to meet the worries of "preparing the environment of the house" and "the heat and cold are hard" (130C in Fig. 7). reference). It is assumed that what kind of keyword is appropriate and what kind of keyword is inappropriate are checked in advance by human beings.

That is, the matching table updating means 101 has a function of automatically searching for a new product or service, and when a new product or service is searched, the matching is performed on any of the items stored in the matching table. It also has a function to judge whether to do it. When a product or service that does not fit into any of the items is searched, the system administrator, the care manager, or the like may be notified and a means for seeking human judgment may be provided. Further, the matching table updating means 101 may include a learning function for learning items to be added to the matching table 130 from information such as new products.

The screen transition control means 102 controls the screen transition order based on the items selected by the user on each screen and the matching table 130. Further, each item of the matching table 130 is passed to the matching table updating means 101 as a keyword, and also serves to update the information of the product or service in the matching table 130.

As for the screen transitions, as in the screen transitions shown by the solid line and the screen transition shown by the dotted line in FIG. 2, the order of the screen transitions is not fixed and may be changed by the setting. It may be decided according to the flow of selection. The characteristics of the user may be determined from the user's registration information at the time of login, but the counselor may determine the situation on the spot and switch the screen transition order by a predetermined method. For example, even for elderly people who answer "I have no particular wishes or worries," the counselor asks the elderly people about their areas of interest and activities, and presents related products and services. You can create a topic and explore potential wishes and worries.

By doing so, it is possible to present a product or service that solves the wishes and worries by directly selecting the desired field or activity after selecting the field or activity of interest. On the contrary, it is also possible to first present the products and services related to the field or activity of interest, and then extract the wishes (data stored in the wishes / worries item of the matching table 130). In addition, the accuracy of extraction can be improved or confirmed by changing the transition order of the screen according to the characteristics of the user.

The activity selection screen generation means 103 generates the activity selection screen 310 as shown in FIG. The activity items displayed on this screen are determined by the currently selected field, and may be hierarchized into major classification items and middle classification items as described above.

The wish-worry selection screen generation means 104 generates the wish-worry selection screen 320 as shown in FIG. The items of wishes and worries displayed on this screen are determined by the currently selected field and the activity. If the activity is not selected, the selected field and the classification of the product or service selected on the product / service matching screen 330 (hereinafter, simply referred to as the product classification) are displayed on the wish / worry selection screen 320. The items to be displayed are determined.

The product / service matching screen generation means 105 generates the product / service matching screen 330 as shown in FIG. The product / service category displayed on this screen is determined by the currently selected field and activity. When the activity is not selected, the category of the product or service to be displayed on the product / service matching screen 330 is determined from the selected field and the item selected on the wish / worry selection screen 320. It should be noted that what is displayed on the product / service matching screen 330 is the classification (category) of the product / service, not the actual product or service itself.

The product / service introduction screen generation means 106 generates the product / service introduction screen 340 as shown in FIG. The product / service information displayed on this screen is determined by the field, activity, worries, and the currently selected product / service category, but the related products / services should also be displayed separately. May be good.

The health check screen generation means 107 generates the health check screen 400 and the health check result screen 410 as shown in FIG. The health check result screen 410 may be moved to the wish / worries extraction screen group 300. As mentioned above, the health check is also an introduction to this system.

When the search keyword is directly input from the home screen 200, the keyword analysis means 108 analyzes the keyword and determines whether or not it matches or is similar to the item stored in the matching table 130. If a matching or similar item does not exist in the matching table 130, the keyword is sent to the product / service search site 110 as it is to perform a search, but if a matching or similar item exists in the matching table 130, matching is performed. A product or service stored in the table 130 and matching the above keywords is presented to the product / service introduction screen generation means 106. By doing so, it is possible to present products and services that match the solution of wishes and worries without searching on a search site. Further, for that purpose, it may be guided to the activity selection screen 310 or the wish trouble selection screen 320.

The display / operation control means 109 transmits each screen to the terminal 10 connected by the network, and receives an operation from the user.

FIG. 6 is a diagram showing a specific example of the data structure of the item definition table 120. The item definition table 120 is a table in which selection items to be displayed on each screen are defined in advance, and is an item definition table 121 of the home screen 200, an item definition table 122 of the activity selection screen 310, and an item definition table of the wish trouble selection screen 320. There are 123. In the item definition table 121 of the home screen 200, IDs and names of fields displayed on the home screen 200 are defined. In the item definition table 122 of the activity selection screen 310, IDs and names of activities related to the above fields are stored in categories (for example, divided into major classification and middle classification). The item definition table 123 of the wish / worry selection screen 320 stores IDs and names of wishes and worries that the elderly may have. A plurality of names having the same meaning may correspond to the same ID. In the example of FIG. 6, wishes and worries are separated, but if the wishes are not fulfilled, they also become worries. Therefore, the corresponding wishes and worries may be managed by the same ID. By providing such an item definition table 120, it becomes easy to add or update selection items on each screen.

FIG. 7 is a diagram showing a specific example of the data structure of the matching table 130. The matching table 130 exists for each field, but in this figure, it is shown collectively as 130A, 130B, 130C, 130D, 130E. Column 131 of the matching table 130 stores IDs and names of field items. Further, in column 132, the ID and the name of the item of the major classification of the activity and the ID and the name of the item of the middle classification are stored. Further, column 133 is an item of wishes and worries, and the ID and the name of the item of wishes and worries are stored for each combination of field and activity (this is represented by a row in the table). Wishing items with the same ID may be matched to multiple lines. Further, in column 134, a matched product classification code (preferably a code of as small classification as possible) is stored. By using this matching table 130, as described above, it is possible to narrow down the activities from the fields, delve into the specific worries as much as possible, and present the product classification as a solution. On the contrary, it is also possible to present the product classification related to the field or activity of interest first, extract the worries and wishes from the product classification, and present another product classification as a solution.

The product / service search site 150 is a system of an external search site. The product / service search site 150 usually includes a search engine 151 that executes a search from a search keyword by a predetermined algorithm, and a product DB 152 and / or a service DB 153 in each field, but the database itself is different. It may be in place.

(Processing flow)
FIG. 8 is a diagram showing a processing flow of this system. This process mainly shows the screen control process executed by the screen transition control means 102 of the server 100 and each generation means of the wish extraction screen group 300. In the following processing flow chart (flow chart), the processing order of each step may be changed as long as the relationship between the input and the output of each step is not impaired.

When the user logs in to the system, the server 100 first displays the home screen 200 in step S10. On the home screen 200, five fields (areas) are displayed as the main menu. Next, in step S11, when it is determined that the user has selected one field from the main menu, the process proceeds to step S13, and the item name of the selected field is stored as the first keyword. If it is determined in step S11 that an item other than the main menu (health check or product / service search) is selected, the process proceeds to step S12, the corresponding process is performed, and then the process returns to step S10.

After step S13, in step S14, at least one item in the wish trouble search menu, that is, the activity selection screen 310, the wish trouble selection screen 320, and the product / service matching screen 330 is displayed in the wish trouble extraction screen group 300. It is determined whether or not the item has been selected, and if it is determined that the item has been selected, the selected item name is stored as the second keyword in step S15. When two or more items are selected, they are treated as keywords such as 2-1 and 2-2.

Next, in step S16, it is determined whether or not another selection has been made from the wish-worry search menu, and if it is determined that another selection has been made, the selected item name is referred to as the third item in step S17. Remember as a keyword. That is, the first keyword becomes the selected field name, the second keyword becomes the selected activity name (major classification, middle classification), and / or the wish-worry name, and the third keyword becomes the product classification name. Then, in step S18, the matching table 130 is searched by the stored first, second, and third keywords (KW), and in step S19, information such as the actual matched product is displayed on the product / service introduction screen 340. indicate. Of course, each keyword may be weighted according to the order of selection.

Next, in step S20, it is determined whether or not the actual product or the like has been selected on the product / service introduction screen 340, and if it is determined that the selection has been made, the detailed information of the product or the like is provided in step S21. It is displayed on the service details screen 530.

Finally, in step S22, the user waits to wait for the next instruction, returns to step S10 if the user gives an instruction to return to the home screen 200, and ends all the processes if there is an instruction to end. Since the tag of the field is displayed on each screen, it is possible to switch directly to that field.

(Second Embodiment)
FIG. 9 is a diagram showing a functional configuration of a second embodiment of this system. In the second embodiment, the screen control function of the server 100 of the first embodiment is provided on the terminal side. Specifically, the terminal 10A is a screen control means 102, an activity selection screen 103, a long trouble selection screen generation means 104, a product / service matching screen generation means 105, a product / service introduction screen generation means 106, and a health check screen generation means 107. It is prepared for. The server 100A of the second embodiment is provided with the item definition table 120, the matching table 140, the matching table updating means 102, the keyword analysis means 108, and the matching table transmitting means 109.

Hereinafter, only the parts different from the configuration of the first embodiment of FIG. 5 will be described. The matching table transmitting means 109 reads the matching table 130 from the matching table storage means 140 on the server side at a predetermined timing (for example, when the login of the terminal is completed) and transmits the matching table 130 to the matching table receiving means 110 on the terminal side. Although not shown, the terminal side includes a storage means for temporarily storing the matching table 130 received at this time. The search keyword transmission means 111 on the terminal side transmits the search keyword selected or input by each screen generation means on the terminal side to the keyword analysis means 108 on the server side.

The functional configurations of the first and second embodiments are merely examples. All functions of this system may be performed on a high-performance terminal (rich client), or as in the first embodiment, all functions are performed on the server side and only displayed on a dumb terminal (thin client). It may be in the form of a device. Further, it may be an intermediate form as in the second embodiment. Further, by using virtualization software, it is possible for one device to perform the functions of both a server and a client, and one means may be realized by processing across a plurality of devices.

Further, also in the first and second embodiments, one functional block (database and functional processing unit) may be divided, or a plurality of functional blocks may be collectively configured as one functional block. In each function processing unit, the CPU (Central Processing Unit) built into the device reads computer programs stored in storage devices such as ROM (Read Only Memory), flash memory, SSD (Solid State Drive), and hard disk. , Realized by a computer program executed by the CPU. That is, each function processing unit reads and writes necessary data such as a table from a database (DB; Data Base) stored in a storage device or a storage area in a memory by this computer program, and is related in some cases. It is realized by controlling the hardware (for example, input / output device, display device, communication interface device). Further, the database (DB) in the embodiment of the present invention may be a commercial database, but it also means a mere collection of tables and files, and the internal structure of the database itself does not matter.

10 is a diagram for explaining screen control of the present system. As mentioned above, this system not only introduces products and services that solve the problems by gradually selecting the fields and activities that the user is expected to be interested in, narrowing down the wishes and worries, but also first. After introducing products and services, you can extract your wishes and worries. Specifically, as shown in FIG. 10, when the user selects one of the fields indicated by the tags at the top of the screen, an image of the product or service is suddenly displayed on the first image selection screen instead of selecting the activity. If the image is displayed randomly and the user selects, for example, "glasses / sunglasses" from this screen, the matching table is used to use the matching table to display the worries associated with products of the same type as the glasses / sunglasses (for example, "season / nature". Extract "I want to feel", "Blurred / hard to see", "I feel the light is dazzling", "I want to enhance my fashion sense", etc.). Then, on the second image selection screen, products of the same type that match the above-mentioned worries, such as reading glasses, sunglasses, fashion glasses, polarized glasses, and the like are displayed.

If the user selects one of the products displayed on the second image selection screen, for example, polarized glasses, the user's worries are "blurred / hard to see" and "want to enhance fashion sense". It can be inferred that "the light feels dazzling", especially to prevent the water surface from being glaring when fishing. At the same time, it can be inferred that fishing and marine sports are hobbies. Of course, when the polarized glass is selected on the second screen selection screen, detailed information such as other polarized glasses and performance may be displayed. If there is a counselor, the counselor can deepen the conversation with the user based on these inferences.

In other words, if the method of extracting wishes and worries from products, etc. by screen control of this system is generalized, the products, etc. are displayed on the first image selection screen, the products, etc. of interest are selected, and the selected products, etc. Wishes including products of the same type are extracted using a matching table, associated with the extracted worries, and images of products of the same type as the previously selected product are displayed on the second image selection screen. It is a thing.

FIG. 11 shows another example. As shown in the figure, if a bag / bag is selected from the first image selection screen, "I want to feel the season / nature", "I can't carry heavy objects", and "Buy by myself" associated with the bag / bag. Wishes such as "I want to go and choose" are extracted. Then, on the second image selection screen, images of various back bags are displayed. However, if you choose a bag with casters, for example, the user's worries are not "I want to feel the season and nature", but "I can't carry heavy things" and "I want to go buy it myself". Be extracted.

Therefore, other products associated with the extracted worries, such as carts, supporters, electrically power assisted bicycles, food / drink delivery services, and the like may be displayed on the third display screen. The other products here do not have to be of the same type. All of these are products and services that solve the worries of "I can't carry heavy items" or "I want to go buy and choose by myself". Therefore, by displaying such other products and services, potential worries can be extracted. The extracted potential wishes and worries may be displayed on each screen. In this example, even if you happen to choose a bag or bag at first, by choosing a bag with casters from there, the real worries are not buying a bag or bag, but "heavy things It is presumed that you cannot have it, and you can introduce other products and services to solve it. Of course, based on the product or the like selected from the third screen, the wishes and worries may be further explored.

(Effect of embodiment)
According to this system, based on a matching table storage means that stores a matching table that matches products or services with each item of field, activity, and worries that the user is expected to be interested in, and a matching table. By providing a means for generating a product / service introduction screen that presents a product or service, a product that supports the solution after digging into the user's vague anxieties and wishes to the level of specific wishes and worries as much as possible. And services can be proposed.

In addition, by letting the field, activity, and worries be selected step by step from a plurality of screens, it is possible to present products and services that solve the problems. On the contrary, it is also possible to extract the wishes and worries after presenting the products and services first. In addition, the accuracy of extraction can be improved or confirmed by changing the transition order of the screen according to the characteristics of the user. In addition, by providing a health check screen that the elderly are most interested in, it is possible to provide a topic, alleviate the feeling of resistance, and facilitate the introduction into this system. In addition, by providing a keyword analysis means, when a search keyword is directly input, if the keyword exists in the matching table, products and services that match the solution of wishes and worries can be found without searching on the search site. Can be presented. In addition, the matching table itself can be updated when a new category of products or services is searched.

The target of this system is not limited to Gap Seniors as long as they want to receive information on products and services that solve their wishes. When applying to other user layers, it is only necessary to prepare the item definition table and matching table expected for that user layer. It should be noted that the user's wishes and worries do not have to be clarified in advance, and potential worries and worries clarified by using this system are also included.

Although the present invention has been described above using the embodiments, it goes without saying that the technical scope of the present invention is not limited to the scope described in the above embodiments. It will be apparent to those skilled in the art that various changes or improvements can be made to the above embodiments. Further, it is clear from the description of the scope of claims that the form to which such a modification or improvement is added may be included in the technical scope of the present invention. In the above embodiment, the present invention has been described as an invention of a product, and the "wish trouble solving support server" has been described. However, the present invention can also be regarded as an invention of a method or an invention of a computer program.

10 terminals (first embodiment)
10A terminal (second embodiment)
100 servers (first embodiment)
100A server (second embodiment)
101 Matching table generation means 102 Screen transition control means 103 Activity selection screen generation means 104 Wishes and worries selection screen generation means 105 Product / service matching screen generation means 106 Product / service introduction screen generation means 107 Health check screen generation means 108 Keyword analysis means 109 Display / operation control means 120 Item definition table 121 Item definition table on the home screen 122 Item definition table on the activity selection screen 123 Item definition table on the wish trouble selection screen 130 Matching table 130A Matching table (field of purpose of life / hobby)
130B matching table (meal field)
130C Matching Table (Field of Relationship with Family and Friends)
130D matching table (field of daily routine at home)
130E matching table (field of going out (shopping, going to hospital, etc.))
140 Matching table storage means 150 Product / service search site 151 Search engine 152 Product DB
153 Service DB
200 Home screen 300 Wishes and worries extraction screens 310 Activity selection screen 320 Wishes and worries selection screen 330 Product / service matching screen 340 Product / service introduction screen 400 Health check screen 500 Product / service catalog screen 510, 520, 530 Product / service catalog screen Sub screen

Claims (8)

It is a system to help solve the user's worries.
A matching table storage means for storing a matching table that matches products or services with the worries assumed by the user.
Using multiple screens,
A means of displaying an image of a product or service on the first image selection screen,
A means for selecting a product or service of interest from the first image selection screen, and
A means for extracting the worries associated with a product or service of the same type as the selected product or service based on the matching table, and
A means for displaying an image of a product or service of the same type as the selected product or service associated with the extracted worries on the second image selection screen.
A means for extracting other products or services associated with worries associated with the product or the like selected on the second image selection screen and displaying them on the third display screen.
A system characterized by being equipped with. It is a system to help solve the user's worries.
A matching table storage means for storing a matching table that matches products or services with the worries assumed by the user.
A means of displaying an image of a product or service on the first image selection screen,
A means for selecting a product or service of interest from the first image selection screen, and
A means for extracting the worries associated with a product or service of the same type as the selected product or service based on the matching table, and
A means for displaying an image of a product or service of the same type as the selected product or service associated with the extracted worries on the second image selection screen.
A screen transition control means that controls the transition order of a plurality of screens according to the characteristics of the user.
With
The screen transition control means is a system characterized in that when the extraction results of the worries are the same regardless of the presentation order of the plurality of screens, it is estimated that the accuracy of the extraction results is higher. When the pair of the wish and the product or service exists in the search result received from the search site but does not exist in the matching table, the matching table is further provided with a matching table updating means for updating the pair. The system according to claim 1 or 2. On the plurality of screens, at least one of the categories of fields, activities, products or services that the user is interested in is selected, and the user's wishes and worries are based on each item selected on the plurality of screens. The system according to any one of claims 1 to 3, wherein the product or service for solving the above-mentioned wishes and worries is presented. Further provided with a health check screen generation means for generating a health check screen for the user to answer the check items related to health in the form of a question, and extracting the user's wishes and worries from the items answered on the health check screen. The system according to any one of claims 1 to 4 , wherein the system comprises. When a search keyword is input regardless of selection from the plurality of screens, it is searched whether or not the input keyword exists in the matching table, and when the keyword exists in the matching table, The system according to any one of claims 1 to 5 , further comprising a keyword analysis means stored in the matching table and presenting a product or service matching the keyword. It is a method to help the user solve their worries.
A step of storing a matching table that matches products or services with the worries assumed by the user.
The step of displaying the image of the product or service on the first image selection screen,
A step of selecting a product or service of interest from the first image selection screen, and
A step of extracting the worries associated with a product or service of the same type as the selected product or service based on the matching table, and
A step of displaying an image of a product or service of the same type as the selected product or service associated with the extracted worries on the second image selection screen.
A step of displaying another product or service associated with the worries associated with the product or the like selected on the second image selection screen on the third display screen, and
A method characterized by the computer performing. A program comprising causing a computer to perform each step according to claim 7.

Images