JP6887117B2 - Call display system, call system, call display method, and call display program - Google Patents

Description

The present disclosure relates to a call display system, a call system, a call display method, and a call display program.

Conventionally, in a large restaurant such as a family restaurant, a calling system capable of calling a clerk by operating a calling button (individual transmitter) installed on each table is widely known. For example, in Patent Document 1, a plurality of individual transmitters, a display device that receives a call signal from the individual transmitter and displays the number of the corresponding transmitter, and a display device for the clerk to erase the display of the display device. A calling system with a centralized transmitter is disclosed.

The centralized transmitters that make up the calling system are installed in places such as kitchens and cashier counters that can only be operated by clerk, and the corresponding codes among the calling codes (individual transmitter numbers) displayed on the display device are used. Used when erasing. The centralized transmitter is also used when a clerk calls to a table (place where an individual transmitter is installed) for another clerk, for example, for cleaning up. The call code displayed by operating the centralized transmitter is deleted by operating the centralized transmitter.

Japanese Patent No. 3938782

By the way, the clerk who is called to the place where the individual transmitter is installed by the call code displayed by the operation of the centralized transmitter performs work such as cleaning up at that place and erases the corresponding call code after the work is completed. However, since the centralized transmitter used to erase the code is generally installed in a place away from the installation location of the individual transmitter, it may not be possible to erase the code promptly, and the code may not be erased. Sometimes you forget to erase the code.

An object of the present disclosure is to provide a call display system capable of easily and quickly erasing a corresponding code among the call codes displayed by operating a centralized transmitter or changing to a different display mode. is there.

The call display system according to one aspect of the present disclosure has individual operation units, and each of the individual operation units has a plurality of individual transmitters that transmit normal operation signals by the normal operation of each individual operation unit, and each individual transmitter. A call display system applied to a call system having a centralized operation unit capable of inputting an associated identification code and a centralized transmitter that transmits a centralized operation signal by the operation of the centralized operation unit. The normal operation signal of the individual transmitter and the centralized operation signal of the centralized transmitter are received, and the first call code corresponding to the normal operation signal and the second call code corresponding to the centralized operation signal are displayed, respectively. The display device includes at least one display device, and the at least one display device further receives a special operation signal by a special operation of the individual operation unit, erases the second call code corresponding to the special operation signal, or displays a different display. It is characterized by changing to a mode.

The calling system, which is one aspect of the present disclosure, includes a plurality of the individual transmitters, the centralized transmitter, and a calling display system, which is one aspect of the present disclosure.

The call display method according to one aspect of the present disclosure includes a plurality of individual transmitters each having individual operation units and transmitting normal operation signals by normal operations of the individual operation units, and the individual transmitters, respectively. A call display method applied to a call system having a centralized operation unit capable of inputting an associated identification code and a centralized transmitter that transmits a centralized operation signal by the operation of the centralized operation unit. A step of outputting a first calling code corresponding to the signal to at least one display device when the normal operation signal of the individual transmitter is received, and a step of outputting the centralized operation signal of the centralized transmitter. The step of outputting the second call code corresponding to the signal to at least one display device, and when the special operation signal by the special operation of the individual operation unit is received, the second call code corresponding to the signal is erased. Alternatively, it is characterized by including a step of changing to a different display mode.

The call display program, which is one aspect of the present disclosure, is a program for realizing the above method on a computer.

According to one aspect of the present disclosure, there is provided a call display system capable of easily and quickly erasing the corresponding code among the call codes displayed by operating the centralized transmitter, or changing to a different display mode. it can.

It is a figure which shows the calling system which is 1st Embodiment. It is a block diagram of the calling system which is 1st Embodiment. It is a flowchart which shows an example of the control procedure in the call display system which is 1st Embodiment. It is a figure which shows an example of the display mode of the 2nd call code displayed by the operation of a centralized transmitter in the call display system which is 1st Embodiment. It is a figure which shows the calling system which is 2nd Embodiment. It is a flowchart which shows an example of the control procedure in the call display system which is 2nd Embodiment. It is a figure which shows an example of the display mode of the 2nd call code displayed by the operation of a centralized transmitter in the call display system which is 2nd Embodiment.

Hereinafter, embodiments of the call display system, the call system, the call display method, and the call display program of the present disclosure will be described in detail with reference to the drawings. However, the call display system, the call system, the call display method, and the call display program of the present disclosure are not limited to the embodiments described below. In addition, it is assumed from the beginning that the components of the plurality of embodiments described below are selectively combined.

The subject of the device, system, and method in the present disclosure comprises a computer. By executing the program by this computer, the main functions of the devices, systems, and methods in the present disclosure are realized. A computer has a processor that operates according to a program as a main hardware configuration. The type of processor does not matter as long as the above functions can be realized by executing the program. A processor is composed of one or more electronic circuits including an integrated circuit (IC) or a large scale integrated circuit (LSI). The plurality of electronic circuits may be integrated on one chip or may be provided on a plurality of chips. The plurality of chips may be integrated in one device, or may be provided in a plurality of devices. The program is also stored in a non-temporary storage medium such as a computer-readable ROM, optical disk, or hard disk drive. The program may be stored in the storage medium in advance, or may be supplied to the storage medium via a wide area communication network including the Internet or the like.

[First Embodiment]
FIG. 1 is a diagram showing a calling system 10 according to the first embodiment of the present disclosure, and FIG. 2 is a block diagram of the calling system 10. As illustrated in FIGS. 1 and 2, the calling system 10 receives an operation signal from a plurality of individual transmitters 11, a centralized transmitter 15, each individual transmitter 11 and the centralized transmitter 15, and makes a predetermined call. A call display system 20 for displaying a code is provided. Each individual transmitter 11 has an individual operation unit 12. The centralized transmitter 15 has a centralized operation unit 16 capable of inputting a plurality of identification codes associated with each individual transmitter 11, and transmits a centralized operation signal by the operation of the centralized operation unit 16.

The plurality of individual transmitters 11 transmit a normal operation signal by a normal operation of each individual operation unit 12 and a special operation signal by a special operation of each individual operation unit 12, respectively. Normal operation and special operation are different operations from each other. The normal operation is, for example, a call operation of a clerk by a customer, and this operation displays a first call code, which is a normal call display, on the call display system 20. On the other hand, the special operation is an operation for erasing the second call code displayed on the call display system 20 or changing to a different display mode by the operation of the centralized transmitter 15.

The call display system 20 receives the normal operation signal of the individual transmitter 11 and the centralized operation signal of the centralized transmitter 15, and receives the first call code corresponding to the normal operation signal and the second call code corresponding to the centralized operation signal. Each is provided with at least one display device for displaying. In the present embodiment, the call display system 20 is configured by using the first display device 21 for displaying the first call code and the second display device 31 for displaying the second call code. Then, the second display device 31 receives the special operation signal by the special operation of the individual operation unit 12, erases the second call code corresponding to the special operation signal, or changes to a different display mode.

According to the call display system 20, by operating the individual operation unit 12, it is possible to erase the second call code displayed by the operation of the centralized operation unit 16 or change the display mode. Therefore, the corresponding second call code can be easily and quickly erased or changed to a different display mode without moving to the installation location of the centralized transmitter 15 and operating the centralized operation unit 16.

In the following, the configuration and operation effect of the calling system 10 will be described by taking as an example the case where the calling system 10 is introduced in a large restaurant such as a large family restaurant or a pub. However, the application of the calling system 10 is to a restaurant. Not limited to. The calling system 10 may be installed in, for example, a large retail store (supermarket, department store, home center, drug store, home appliance mass retailer, clothing store, furniture store, stationery store, etc.), factory, hospital, nursing home, hotel, or the like. .. The calling system 10 can also be installed in an office, a general household, or the like.

When the calling system 10 is introduced in a large restaurant, a plurality of individual transmitters 11 are installed at each table. Further, the plurality of individual transmitters 11 may be installed on a counter table or the like at predetermined intervals. The individual transmitter 11 is used when a customer calls a clerk to a table. On the other hand, the centralized transmitter 15 is used when a clerk calls to the installation location of the individual transmitter 11 for the purpose of another clerk, for example, for cleaning up, and is a place that can be operated only by the clerk such as a kitchen or a cashier counter. Will be installed in. When the centralized transmitter 15 is installed at the cashier counter, the centralized transmitter 15 notifies other clerk of the table number (transmitter number) for which payment has been completed, so that quick cleanup is possible.

The first call code displayed on the first display device 21 by the normal operation of the individual operation unit 12 may be a code that can identify the operated individual transmitter 11, and is generally displayed on each individual transmitter 11. A pre-assigned number (hereinafter referred to as "caller number") is used. In addition, instead of numbers such as numbers 8 and 15, alphabets such as A and F may be used, and symbols other than numbers and alphabets may be used. The transmitter number is also generally used for the second call code displayed on the second display device 31 by the operation of the centralized operation unit 16.

As described above, the individual transmitter 11 is a device that transmits an operation signal based on the operation of the individual operation unit 12. Each individual transmitter 11 and the call display system 20 are wirelessly connected by, for example, a wireless LAN (Local Area Network). The individual transmitter 11 has a transmission unit 13 that transmits an operation signal as a wireless signal. The calling system 10 may be provided with a wireless repeater.

As the individual transmitter 11, a conventionally known desktop transmitter can be used. FIG. 1 illustrates a substantially cylindrical individual transmitter 11 having an individual operation unit 12 in the center of the top surface. The individual transmitter 11 may be a desktop transmitter with a napkin stand, and may be a dome-shaped individual transmitter 11. It may be a desktop transmitter. The individual operation unit 12 is generally a push button. There may be two or more individual operation units 12 in one individual transmitter 11, but preferably one.

When the individual operation unit 12 is a push button, the normal operation of calling the clerk by the customer is an operation in which the push button pressing time is less than a predetermined time. On the other hand, the special operation for erasing or changing the second call code is a long press operation in which the pressing time of the push button exceeds a predetermined time. An example of a predetermined time that defines the boundary between a normal operation and a special operation is 1.5 seconds. An operation in which the number of times the push button is pressed is less than the predetermined number of times per predetermined time may be a normal operation, and an operation in which the number of times the push button is pressed exceeds the predetermined number of times per predetermined time may be a special operation. An example of a predetermined number of times is 3 times / 1.5 seconds.

Since the special operation is a special operation as described above, the first call code is displayed on the first display device 21 even though it is the operation of the individual transmitter 11 used by the customer to call the clerk. There is no. Also, it is unlikely that the customer will perform the second operation.

As described above, the centralized transmitter 15 is a device that transmits a centralized operation signal based on the operation of the centralized operation unit 16. Like the individual transmitter 11, the centralized transmitter 15 is preferably wirelessly connected to the call display system 20. The centralized transmitter 15 has a transmission unit 17 that transmits a centralized operation signal as a wireless signal. The centralized operation signal includes a display signal for displaying the second call code and an erase signal for erasing the displayed first and second call codes, as will be described in detail later.

A conventionally known transmitter can be used as the centralized transmitter 15. In FIG. 1, a centralized transmitter 15 having a substantially rectangular shape in front view is illustrated, but the shape of the transmitter is not particularly limited. The centralized transmitter 15 is provided with a number input button 16a, a call button 16b, an erase button 16c, and a clear button 16d as a centralized operation unit 16. Further, the centralized transmitter 15 is provided with a number display unit 18 for displaying a number (transmitter number) input by operating the number input button 16a.

The number input button 16a is composed of 10 numeric keys on which numbers 0 to 9 can be input. For example, by pressing the 1st button and the 4th button in this order, the transmitter number of "14" is displayed on the number display unit 18. When the call button 16b is pressed in this state, a centralized operation signal (display signal) for displaying the transmitter number of "14" on the second display device 31 is transmitted by the function of the transmission unit 17. If the transmitter number is entered incorrectly, the number can be deleted by pressing the clear button 16d.

Further, by operating the centralized operation unit 16, the transmitter number displayed on the first display device 21 and the second display device 31 can be erased. For example, when the transmitter number of "14" is displayed on the first display device 21, if "14" is input by the number input button 16a and the erase button 16c is pressed, the first display device 21 displays "14". Can be deleted. At this time, a centralized operation signal (erase signal) for erasing the number is transmitted by the function of the transmission unit 17. The transmitter number displayed on the second display device 31 can also be erased in the same manner.

The centralized transmitter 15 may be provided with a call order erase button 16e. By pressing the call order erase button 16e, the displays of the first display device 21 and the second display device 31 can be erased one by one in order from the oldest one without inputting the transmitter number by the number input button 16a. The eraser of the transmitter number by operating the call order erase button 16e may be valid only for the first display device 21, or may be valid only for the display device designated by using the number input button 16a or the like.

As described above, the call display system 20 includes a first display device 21 for displaying the first call code and a second display device 31 for displaying the second call code. The first display device 21 and the second display device 31 are wirelessly connected to the individual transmitters 11 and the centralized transmitters 15, respectively.

The first display device 21 and the second display device 31 are preferably installed in a place where the store clerk, especially the hall staff in charge of customer service, can easily check, and generally, the kitchen, the cashier counter, or the kitchen on the audience floor. It is installed in a position that can be seen from the cashier counter. Since the centralized transmitter 15 is installed in a kitchen, a cash register counter, or the like, in other words, each display device is installed at a place where the centralized transmitter 15 is installed or a place where the centralized transmitter 15 can be seen.

The first display device 21 and the second display device 31 are preferably arranged close to each other. In this case, the call code displayed on each display device can be confirmed at a glance. In the example shown in FIG. 1, the display devices are arranged in the vertical direction, and the second display device 31 is arranged below the first display device 21. The display devices may be arranged side by side. Further, the first display device 21 and the second display device 31 may be installed in a plurality of places such as a kitchen, a cash register counter, and an audience floor.

The first display device 21 has a plurality of first display units 22 for displaying the first call code. In the example shown in FIG. 1, four rows of the first display units 22 arranged in the vertical direction of the first display device 21 are arranged in the horizontal direction, and a total of eight first display units 22 are provided. However, the number and arrangement of display units are not particularly limited. On the first display device 21, for example, the first call code is displayed in the order of transmission of the normal operation signal from the first display unit 22 on the upper left. Similarly, the second display device 31 has a plurality of second display units 32 that display the second call code, respectively.

The first display unit 22 and the second display unit 32 are composed of, for example, a plurality of light sources arranged in a shape capable of displaying all call codes (transmitter numbers). In this case, a plurality of transmitter numbers can be displayed by changing the light source to be turned on. Further, the display can be blinked by blinking the light source, and the brightness, color, etc. of the display can be changed by changing the brightness, color, etc. of the light source. An example of a light source is an LED (light emitting diode). Each display unit may be composed of a liquid crystal display or the like.

The first display device 21 and the second display device 31 may be configured by different types of devices, but in the present embodiment, they are configured by the same type of devices. Hereinafter, the contents common to the two display devices will be described by taking the first display device 21 as an example.

The first display device 21 makes a first call to the first display unit 22 based on the first receiving unit 23 that receives the operation signal transmitted from the individual transmitter 11 and the operation signal received by the first receiving unit 23. It has a first control unit 24 for displaying a code. For example, the operation signal received by the first receiving unit 23 is transmitted to the first controlling unit 24. Then, when the first control unit 24 acquires the normal operation signal of the individual transmitter 11, the first display unit 22 issues a command (hereinafter, referred to as “display command”) for displaying the first call code corresponding to the signal. Output to. Further, the first control unit 24 first displays a command (hereinafter, referred to as “erasure command”) for erasing the first call code corresponding to the erase signal when the erase signal is acquired by the operation of the centralized operation unit 16. Output to unit 22.

The normal operation signal and the centralized operation signal include identification information (identification code) that can identify each individual transmitter 11. The first control unit 24 identifies the operated individual transmitter 11 by reading the identification information, and displays or displays the identified transmitter number on the first display unit 22 as the first call code. The number inside is erased from the first display unit 22.

The first receiving unit 23 includes a circuit element including, for example, an antenna for receiving a radio signal, a detection circuit for processing the signal, and the like. The first control unit 24 is composed of, for example, an arithmetic circuit (CPU), a memory, or the like that can realize the above functions. The first control unit 24 may realize the above function by reading and executing a program (call display program) stored in the first storage unit 25. The first storage unit 25 is generally composed of a non-temporary storage medium such as a ROM, an optical disk, or a hard disk drive.

Further, the first display device 21 may be provided with the first speaker 26. The first speaker 26 may output a beep sound when the first call code is displayed on the first display unit 22, or may output a voice for reading the first call code. The first control unit 24 outputs a display command of the first call code to the first display unit 22, and also outputs a command to output a predetermined notification sound (hereinafter, referred to as “notification sound output command”) to the first speaker 26. It may be output.

Although the first display device 21 is configured as one device in which the first display unit 22, the first receiving unit 23, the first control unit 24, the first storage unit 25, and the first speaker 26 are integrated. , Some of these may be configured by another device. Further, the call display system 20 is composed of two devices, a first display device 21 and a second display device 31, but a part of the system is one or a plurality of servers connected by a network such as the Internet. It may be constructed.

The second display device 31 has a second display unit 32, a second receiving unit 33, a second control unit 34, a second storage unit 35, and a second speaker 36, similarly to the first display device 21. 2 The function of the control unit 34 is different from that of the first control unit 24. For example, when the second control unit 34 acquires the display signal by the operation of the centralized operation unit 16 (call button 16b), the second control unit 34 sends a display command to the second display unit 32 to display the second call code corresponding to the signal. Output. Further, when the second control unit 34 acquires the erase signal by the operation of the centralized operation unit 16 (erase button 16c), the second control unit 34 sends an erase command to the second display unit 32 to erase the second call code corresponding to the signal. Output.

Further, when the second control unit 34 acquires the special operation signal by the special operation of the individual operation unit 12, the second control unit 34 deletes the second call code corresponding to the signal or changes the display mode to a different display mode (hereinafter, "special"). "Command") is output to the second display unit 32. Since the special command is a command for erasing the displayed call code, the number (call code) of the individual transmitter 11 for which the special operation of the individual operation unit 12 has been performed is displayed on the second display unit 32. It is output when it is. The special command includes, for example, a special erasure command for erasing the call code and a special change command for changing the display mode of the call code.

The second call code displayed on the second display unit 32 is a display for directing the clerk to the installation location of the individual transmitter 11 corresponding to the code, and is displayed on the first display unit 22. Common with the call code. However, the first call code is a general call display for the customer to call the clerk, while the second call code is for sending the clerk to the table, for example, to clean up the table where the customer left. It is a display. Therefore, the corresponding first call code may be erased promptly, but the display mode of the second call code changes according to the situation of cleanup, and when the cleanup is completed, the erased code is changed to another code. It may be preferable to inform the clerk.

The second display device 31 changes the display mode of the second call code corresponding to the signal by receiving the special operation signal, and erases the second call code after a predetermined time has elapsed from the reception of the special operation signal. May be good. In this case, by changing the display mode of the second call code, the second call code to be erased can be notified to another clerk (a clerk other than the clerk who performed the special operation). As a result, other clerk can recognize, for example, a table for which cleaning up has been completed, and can promptly guide a new customer to the table.

When erasing the code after changing the second call code to a different display mode, the second control unit 34 outputs the special change command when, for example, acquires a special operation signal, and a predetermined time from the acquisition of the signal. Is output when the above special erasure command is output. The predetermined time may be any time that can be recognized by other clerk, and is, for example, about 10 to 30 seconds. When outputting the notification sound described later, the predetermined time may be shortened.

As the change of the display mode of the second call code based on the special operation signal, at least one selected from the change of the display color, the change of the display brightness, and the change from the normal light state to the blinking state can be exemplified. An example of the normal display mode of the second call code (display mode before the special operation is performed) is that the display color is red and the normal lighting state (non-blinking state). The display color of the second call code may be changed from red to green, and the brightness of the display may be brighter or darker than usual. In addition, the display color of the second call code may be changed, the brightness may be changed, and the second call code may be changed to a blinking state.

When the second display device 31 receives the first special operation signal, the display mode of the second call code corresponding to the signal is changed, and when the second special operation signal is received, the second call code is displayed. May be erased. In this case, it is indicated that the second call code is being supported by changing the display mode of the second call code. Then, the clerk corresponding to the second call code can erase the second call code by performing a second special operation when the cleanup or the like is completed. For example, the second control unit 34 outputs a special change command when the first special operation signal is acquired, and outputs a special erase command when the second special operation signal is acquired.

When the second display device 31 receives the second special operation signal, the second call code corresponding to the signal is further changed to a display mode different from the display mode changed by the first special operation signal. You may. Then, the second call code may be deleted after a predetermined time has elapsed from the reception of the second special operation signal. In this case, it becomes easier for other clerk to recognize the second call code to be erased. As a matter of course, the display mode changed by the second special operation signal is different from the normal display mode.

Further, the special operation may include a change operation for changing the display mode of the second call code and an erase operation for erasing the second call code. When the second display device 31 receives the special operation signal due to the change operation, the display mode of the second call code corresponding to the signal is changed, and when the special operation signal due to the erase operation is received, the second call code is displayed. May be erased. In addition, there may be a plurality of patterns of the change operation, and there may be a plurality of patterns of changing the display mode of the second call code according to this pattern.

An example of a change operation is a long press operation in which the pressing time of the individual operation unit 12 exceeds a predetermined time, and an example of an erasing operation is a continuous striking operation in which the number of times the individual operation unit 12 is pressed exceeds a predetermined number of times per predetermined time. The erase operation may be a long press operation, and the change operation may be a continuous hit operation. By setting a plurality of predetermined times and a plurality of predetermined times, a plurality of change operations can be provided.

The second display device 31 may further output a notification sound from the second speaker 36 notifying that the second call code being displayed on the second display unit 32 is erased by receiving the special operation signal. It is preferable that the notification sound notifying the erasure of the second calling code is output for a predetermined time until the code is erased. In this case, it becomes easier for other clerk to recognize the second call code to be erased. The notification sound for notifying the erasure of the second call code may be a beep sound or a voice for reading out the transmitter number, similarly to the notification sound output when the call code is displayed.

In order to make it easier to identify the second call code to be erased, it is preferable that the output of the notification sound is executed together with the change of the display mode of the second call code. If the code is automatically deleted after the second call code is changed to a different display mode, the change time of the display mode may be longer than the output time of the notification sound. An example of the predetermined time for which the notification sound is output is 1 second to 5 seconds.

When erasing the second call code after the notification sound is output, the second control unit 34 outputs a notification sound output command to the second speaker 36 when, for example, a special operation signal is acquired, and a predetermined time from the acquisition of the signal. When the elapse has passed, a special erasure command is output to the second display unit 32. The second control unit 34 may output the notification sound output command after the output of the special change command.

Here, an example of the control procedure of the call display system 20 constituting the call system 10 having the above configuration will be described in detail with reference to FIGS. 3 and 4. In addition, the operation and effect of the call display system 20 will be supplementarily described. FIG. 3 is a flowchart showing an example of a control procedure in the call display system 20, and FIG. 4 is a diagram showing an example of a display mode of the second call code.

An example of the call display method in the call display system 20 includes the following steps.
(A) When a normal operation signal of the individual transmitter 11 is received, a step of outputting a first calling code corresponding to the signal to at least one display device.
(B) A step of outputting a second calling code corresponding to the centralized operation signal of the centralized transmitter 15 to at least one display device when the centralized operation signal is received.
(C) When a special operation signal by a special operation of the individual transmitter 11 is received, a step of erasing the second call code corresponding to the signal or changing to a different display mode.

In the call display system 20, for example, the first control unit 24 and the second control unit 34 read the call display program from the storage unit and execute it to realize each function of the system. The call display program is a program for realizing the call display method in the call display system 20 on a computer.

In the flowchart of FIG. 3, after the second display device 31 receives the operation signal of the centralized operation unit 16 and displays the second call code corresponding to the signal on the second display unit 32 (S10, S11), the said The control procedure until the second call code is erased is shown. S10 and S11 determine whether or not the signal received by the second receiving unit 33 is the display signal A1 for displaying the second calling code, and when it is determined that the signal is the display signal A1, the corresponding second is used. It is executed by outputting a display command for displaying the call code to the second display unit 32. The function of the second control unit 34 executes the determination of whether or not the received signal is the display signal A1 and the output of the display command.

As shown in FIG. 4A, the display signal A1 of S10 is generated by the operation of the centralized operation unit 16. For example, when the centralized transmitter 15 is installed at the cashier counter, the clerk in charge of the cashier inputs the number of the table for which payment has been completed (the number of the transmitter installed at each table or the like) using the centralized operation unit 16. To do. The accounting slip contains the transmitter number as information that identifies the position of the table used by the customer. When this number is "7", the display signal A1 including the identification information of "7" is generated by inputting "7" with the number input button 16a and pressing the call button 16b.

In this case, the transmitter number of "7" is displayed on the second display unit 32 as the second call code. As a result, the clerk can be called to the table (hereinafter referred to as "7th table") in which the individual transmitter 11 having the transmitter number 7 is installed, and the 7th table can be quickly cleaned up. The display mode of the second call code before the special operation signal is received is, for example, a display color of red and a non-blinking state.

As shown in FIG. 4B, the clerk in charge of cleaning up the 7th table blinks the second call code of "7" displayed on the second display unit 32 by a special operation of the individual operation unit 12. Can be done. By blinking the second call code that was in the non-blinking state, it is possible to notify other clerk that the code is being dealt with, that is, that the 7th table is being cleaned up. Instead of blinking the second calling code, or in addition to blinking, the display color may be changed to green or the like, or the brightness of the display may be changed.

When the first special operation is performed, the first special operation signal B1 including the identification information of "7" is generated. Then, when the second display device 31 receives the special operation signal B1, the display mode of the second calling code of "7" is changed, and the code is in a blinking state (S12, S13). S12 and S13 determine whether or not the signal received by the second receiving unit 33 is the special operation signal B1, and when it is determined that the signal is the special operation signal B1, a special change command is sent to the second display unit 32. It is executed by outputting. The function of the second control unit 34 executes the determination of whether or not the received signal is the special operation signal B1 and the output of the special change command.

Next, as shown in FIG. 4C, the clerk in charge of cleaning up the 7th table is the second of "7" displayed on the second display unit 32 by the second special operation of the individual operation unit 12. The call code can be erased. The clerk performs the second special operation when the cleanup is completed. In other words, until the second special operation is performed, it is shown that the second call code continues to blink and is being cleaned up, so if the blinking state is long, other clerk will help clean up the 7th table. You can head to.

When the second special operation is performed, the second special operation signal B2 including the identification information of "7" is generated. The second display device 31 that has received the special operation signal B2 may immediately erase the second call code of "7", but after executing the notification process for notifying another clerk that the code will disappear, the said It is preferable to erase the code.

In the examples shown in FIGS. 3 and 4, when the second display device 31 receives the second special operation signal B2 (S14), a notification sound is output from the second speaker 36 (S15), and a predetermined time elapses. After that (S16), the code is erased (S17). In this case, the other clerk can recognize that the second call code of "7" has disappeared and the cleaning up of the 7th table has been completed, so that a new customer can be promptly guided to the 7th table.

S14 and S15 determine whether or not the signal received by the second receiving unit 33 is the special operation signal B2, and when it is determined that the signal is the special operation signal B2, the notification sound output command is sent to the second speaker 36. It is executed by outputting. Subsequently, S16 and S17 are executed by counting the time from the acquisition of the special operation signal B2 and outputting a special erasure command when a predetermined time has elapsed. The function of the second control unit 34 executes the determination of whether or not the received signal is the special operation signal B2, the output of the notification sound output command, and the output of the special erasure command.

Even if the special operation signal by the change operation is generated instead of the first special operation signal B1 in S12 and the special operation signal based on the erase operation is generated instead of the second special operation signal B2 in S14. Good. Further, along with the output of the notification sound of S15, the display mode of the blinking second call code may be further changed. Further, any one of the steps S12 to S17 can be omitted. For example, the control procedure may omit the steps S13 and S14, or the control procedure may omit the steps S13 to S16.

As described above, according to the call display system 20, even if the centralized transmitter 15 is installed in the kitchen, the cashier counter, or the like without moving to the centralized operation unit 16 and operating the centralized operation unit 16, the special operation of the individual operation unit 12 is performed. The corresponding second call code can be easily and quickly erased. Since the special operation is an operation different from the normal calling operation performed by the customer, the first calling code may not be displayed on the first display unit 22 of the first display device 21 and may be operated by the customer. Is also low.

Further, by executing a notification process for notifying another clerk that the second call code will disappear, such as changing the display mode of the second call code or outputting a notification sound from the speaker, for example, another clerk can use the code. You can quickly recognize that the table has been cleaned up. For this reason, new customers can be promptly guided to the table that has been cleaned up, and the store can be operated more smoothly.

[Second Embodiment]
The calling system 60 according to the second embodiment of the present disclosure will be described with reference to FIGS. 5 to 7. In the following, the same components as those in the first embodiment will be given the same numbers as those in the first embodiment, and duplicate description will be omitted.

As illustrated in FIG. 5, the call display system constituting the call system 60 has one display area 62 for displaying the first call code and a second display area 72 for displaying the second call code. It differs from the call display system 20 in that it is composed of a display device 61. In the present embodiment, the call display system is composed of a display device 61 in which a first display area 62, a second display area 72, a reception unit 63, a control unit 64, a storage unit 65, and a speaker 66 are integrated. However, the system may be composed of a plurality of devices. Further, a part of the call display system may be constructed by one or a plurality of servers connected by a network such as the Internet.

In the example shown in FIG. 5, the first display area 62 and the second display area 72 are arranged side by side in the vertical direction of the display device 61. Each display area is configured to be able to display four call codes in the horizontal direction, and the call codes are displayed from the left in the order in which the operation signals are transmitted. Like the display unit of the first embodiment, each display area may be composed of a plurality of light sources, or may be composed of a display such as a liquid crystal display. Further, the receiving unit 63, the storage unit 65, and the speaker 66 are configured in the same manner as the receiving unit, the storage unit, and the speaker of the first embodiment, respectively.

The control unit 64 displays the first call code in the first display area 62 and displays the second call code in the second display area 72 based on the operation signal received by the reception unit 63. Further, when the erase signal by the operation of the centralized operation unit 16 (number input button 16a and erase button 16c) is acquired, the displayed call code corresponding to the signal is erased. Further, when the control unit 64 acquires the special operation signal of the individual operation unit 12, the control unit 64 erases the displayed second call code corresponding to the signal. That is, the control unit 64 has the functions of the first control unit 24 and the second control unit 34 of the first embodiment.

By the way, the first call code and the second call code corresponding to the code may be displayed in each display area. For example, when the second call code is displayed, the same first call code as the second call code may remain in the first display area 62 (see FIG. 7 described later). Since the timing at which the second call code is displayed is, for example, after the customer leaves the table corresponding to the code, the same call code is not usually displayed in each display area. However, it is possible that the same call code is displayed in each display area, such as when the customer mistakenly operates the individual operation unit 12 just before leaving the seat.

In such a case, when the display device 61 receives the special operation signal, the first call code and the second call code may be changed to different display modes from each other. Alternatively, the first call code may be erased to change the display mode of the second call code. That is, when the same calling code is displayed in each display area, they may be changed to different display modes. The control unit 64 outputs, for example, the special erasure command to the first display area 62 and the special change command to the second display area 72.

Here, an example of the control procedure of the call display system constituting the call system 60 having the above configuration will be described in detail with reference to FIGS. 6 and 7. In addition, the operation and effect of the call display system will be described.

In the flowchart of FIG. 6, after the display device 61 receives the operation signal of the centralized operation unit 16 and displays the second call code corresponding to the signal in the second display area 72 (S20, S21), the second call code is displayed. The control procedure until the call code is erased is shown. S20 and S21 are the same steps as S10 and S11 in FIG. 3, and the function of the control unit 64 executes the determination of whether or not the received signal is the display signal A1 and the output of the display command.

As shown in FIG. 7A, the display signal A1 of S20 is generated by the operation of the centralized operation unit 16 (number input button 16a and call button 16b). Then, in the second display area 72, the transmitter number of "7" is displayed as the second call code. At this time, the display of the transmitter number of "7" as the first call code is displayed in the first display area. It may remain in 62. In the example shown in FIG. 7A, the same "7" transmitter number is displayed in the first display area 62 at the right end and the second display area 72 at the left end, respectively.

In such a case, the clerk who confirms the transmitter number of "7" in the first display area 62 and the second display area 72 goes to the seventh table and cleans up after the customer is absent. Then, for example, when the cleaning up is completed, the individual operation unit 12 of the individual transmitter 11 installed on the 7th table is specially operated to erase the second call code of "7".

As shown in FIG. 7B, when the special operation of the individual operation unit 12 is performed on the 7th table, the special operation signal C1 including the identification information of “7” is generated and received by the display device 61. .. At this time, the first call code of "7" may be erased immediately, but it is preferable that the second call code of "7" is erased through a notification process of notifying other clerk of the erase of the code.

In the present embodiment, when the display device 61 receives the special operation signal C1 (S22), the first call code of "7" is erased (S23), and the display mode of the second call code is changed. The code flashes (S24). S22 to S24 determine whether or not the signal received by the receiving unit 63 is the special operation signal C1, and when it is determined that the signal is the special operation signal C1, a special erasure command is issued to the first display area 62. It is executed by outputting the change command to the second display area 72, respectively. The function of the control unit 64 executes the determination of whether or not the received signal is the special operation signal C1 and the output of each special command.

In the example shown in FIG. 6, the display device 61 blinks the second call code for a predetermined time after receiving the special operation signal C1, and after the predetermined time has elapsed (S25), the code is erased (S26). ). As a result, other clerk can recognize that the second call code of "7" has disappeared and the cleaning up of the 7th table has been completed. S25 and S26 are executed by outputting a special erasure command when a predetermined time has elapsed from the acquisition of the special operation signal C1.

According to the call display system of the second embodiment, the same operation and effect as the system of the first embodiment can be obtained. In addition, when the same first call code as the code remains at the timing when the second call code is displayed, these can be changed to different display modes by one special operation. Alternatively, the display mode of the second call code can be changed by erasing the first call code.

The steps S12 to S15 of the first embodiment may be added to the control procedure of the second embodiment, or the steps of S23 may be added to the first embodiment. Further, the call display system may be configured so that the corresponding first call code is erased by a special operation of the individual operation unit 12, regardless of whether or not the second call code is displayed.

10,60 Call system, 11 Individual transmitter, 12 Individual operation unit, 13,17 Transmitter, 15 Centralized transmitter, 16 Centralized operation unit, 16a Number input button, 16b Call button, 16c Erase button, 16d Clear button, 16e Call order erase button, 18 number display, 20 call display system, 21 1st display, 22 1st display, 23 1st receiver, 24 1st control, 25 1st storage, 26 1st speaker, 31 2nd display device, 32 2nd display unit, 33 2nd receiving unit, 34 2nd control unit, 35 2nd storage unit, 36 2nd speaker, 61 display device, 62 1st display area, 63 receiving unit, 64 Control unit, 65 storage unit, 66 speakers, 72 2nd display area

Claims (13)

A centralized operation capable of inputting a plurality of individual transmitters having individual operation units and transmitting normal operation signals by normal operations of the individual operation units, and an identification code associated with each individual transmitter. A call display system applied to a call system including a centralized transmitter having a unit and transmitting a centralized operation signal by the operation of the centralized operation unit.
The normal operation signal of the individual transmitter and the centralized operation signal of the centralized transmitter are received, and the first call code corresponding to the normal operation signal and the second call code corresponding to the centralized operation signal are displayed, respectively. Equipped with at least one display device
At least one display device further receives a special operation signal by a special operation of the individual operation unit, erases the second call code corresponding to the special operation signal, or changes the display mode to a different display mode. .. At least one display device has a first display area for displaying the first call code and a second display area for displaying the second call code.
Or
The call display system according to claim 1, wherein the display device includes a first display device that displays the first call code and a second display device that displays the second call code. When the at least one display device receives the special operation signal corresponding to the second calling code while the first calling code and the second calling code corresponding to the code are displayed, the display device receives the special operation signal. The call display system according to claim 2, wherein the first and second call codes are changed to different display modes, or the first call code is erased to change the display mode of the second call code. The change of the display mode of the second calling code is at least one selected from the change of the display color, the change of the display brightness, and the change from the normal light state to the blinking state, claim 1 to 3. The call display system according to any one item. Upon receiving the special operation signal, the display device changes the display mode of the second call code corresponding to the signal, and erases the second call code after a predetermined time has elapsed from the reception of the special operation signal. The call display system according to any one of claims 1 to 4. When the display device receives the first special operation signal, the display mode of the second call code corresponding to the signal is changed, and when the second special operation signal is received, the second call is made. The call display system according to any one of claims 1 to 5, which erases the code. The special operation includes a change operation for changing the display mode of the second call code and an erase operation for erasing the second call code.
When the display device receives the special operation signal by the change operation, the display mode of the second calling code corresponding to the signal is changed, and when the special operation signal by the erase operation is received, the display device changes the display mode. 2. The call display system according to any one of claims 1 to 5, which erases the call code. With more speakers
The call display system according to any one of claims 1 to 7, wherein the speaker outputs a notification sound notifying that the second call code is erased. A calling system including the plurality of individual transmitters, the centralized transmitter, and the calling display system according to any one of claims 1 to 8. The individual operation unit of the individual transmitter is a push button.
The normal operation is an operation in which the pressing time of the push button is less than a predetermined time.
The calling system according to claim 9, wherein the special operation is an operation in which the pressing time of the push button exceeds a predetermined time. The individual operation unit of the individual transmitter is a push button.
The normal operation is an operation in which the number of times the push button is pressed is less than a predetermined number of times.
The calling system according to claim 9, wherein the special operation is an operation in which the number of times the push button is pressed exceeds a predetermined number of times. A centralized operation capable of inputting a plurality of individual transmitters having individual operation units and transmitting normal operation signals by normal operations of the individual operation units, and an identification code associated with each individual transmitter. It is a call display method applied to a calling system including a centralized transmitter having a unit and transmitting a centralized operation signal by the operation of the centralized operation unit.
When the normal operation signal of the individual transmitter is received, a step of outputting a first calling code corresponding to the signal to at least one display device, and
A step of outputting a second calling code corresponding to the centralized operation signal of the centralized transmitter to at least one display device when the centralized operation signal is received.
When a special operation signal by a special operation of the individual operation unit is received, the step of erasing the second call code corresponding to the signal or changing to a different display mode, and
Call display method, including. A call display program for realizing the method according to claim 12 on a computer.

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