JPH10111987A - In-store information transmission system - Google Patents

Abstract

(57) [Summary] [Issues] Employees must respond promptly to various issues to be addressed. SOLUTION: The in-store fixed transmission / reception devices 11, 12, which collect information from a plurality of information sources (for example, pachinko machines) that exist in the store and output information according to various situations, and transmit the collected information. 13 and the fixed transmitting / receiving device 1
At least a plurality of mobile portable terminals 21, 22, and 23 for receiving information transmitted from the mobile communication terminals 1, 12, and 13 are provided.
At least one of the plurality of mobile portable terminals 21, 22, 23 receives the information. Then, for example, the received mobile portable terminal 21 displays the received information on the information display panel 211, and the employee who owns the mobile portable terminal 21 performs a response according to the displayed content.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an in-store information transmission system for notifying employees and the like of various kinds of information generated in shops requiring customer service, such as pachinko parlors and restaurants.

[0002]

2. Description of the Related Art In industries that require customer service such as pachinko parlors and restaurants, in order to improve services,
Employees always use their eyes and ears to the fullest extent to the various information generated in the store, such as requests from customers and information to be transmitted from the store side to the customer side, grasp the information quickly and respond to it. I need to go.

For example, taking a pachinko parlor as an example, various kinds of information such as the state of the balls of each pachinko machine, information on the trouble of the machine, and calls from customers are generated. Employees must always be able to sense such information and respond to it.

[0004] Conventionally, in pachinko parlors, when a customer calls an employee, it is performed by turning on a lamp on a table. Therefore, employees always monitor the lighting status of the lamps, and if there is a lit lamp, go to the table to receive requests from customers or take action to judge the situation by yourself and deal with it It is common.

[0005] Further, in a hall operation in a store, there is known a technique disclosed in Japanese Patent Application Laid-Open No. 1-218137 in order to reliably call a hall staff when carrying dishes. This technology includes a base station device and a plurality of wireless terminals, and calls the wireless terminals in order from the wireless terminal having the smallest average number of times of communication.

[0006]

However, in the conventional pachinko parlors, it is necessary to go to the place where the lamp is lit, to grasp the situation, and to perform the processing according to the situation.
There is a problem that it takes a lot of time until the processing according to the situation is performed. Also, in this type of industry, there are many so-called part-time employees, and they do not always know what to do in various situations. The current situation is that they only act upon receiving instructions from an employee. Essentially, newly hired employees need to be educated, but in an industry where there are many employees,
It is difficult to provide thorough education.

[0007] In the in-store hall personnel calling technique disclosed in Japanese Patent Application Laid-Open No. 1-218137, simply calling the personnel instructs the personnel to perform other tasks and collects various in-store information. Not. For this reason, accurate processing cannot be performed in various situations.

[0008] The present invention provides an in-store information transmission system that enables an inexperienced employee to take appropriate measures for various situations without receiving detailed instructions and to greatly improve the service to customers. It is intended to be.

[0009]

According to a first aspect of the present invention, there is provided an in-store information transmission system, comprising: a plurality of information sources for generating various types of information according to a situation; And a plurality of mobile portable terminals that receive the information transmitted from the in-store fixed transmitting device for collecting the information and transmitting the collected information.

According to a second aspect of the present invention, in the first aspect of the present invention, a plurality of in-store fixed transmitting / receiving devices are provided, and a fixed office transmitting / receiving device capable of transmitting / receiving information is provided in a store office. I have to.

According to a third aspect of the present invention, in the second aspect of the present invention, each fixed transmitting / receiving apparatus transmits a radio wave for a predetermined time and enters a receiving state except for the transmission time, so that the transmission / reception information and mobile information of the other fixed transmitting / receiving apparatuses can be transmitted. Information from mobile terminals can be received.

Further, according to the invention of claim 4, according to claims 1 and 2,
In the invention described in the third aspect, the mobile portable terminal can be set so as to receive only information from a predetermined in-store fixed transmitting / receiving device.

Further, in the invention of claim 5, according to claim 1,
In the invention described in 2, 3, or 4, when a process corresponding to the information of the information source is performed, the mobile portable terminal is operated, the execution of the process is transmitted to the in-store fixed transmitting / receiving device, and the signal is received in the store. The fixed transmission / reception device transmits a message for erasing information for the process to the mobile portable terminal.

The present invention exerts its effects by being applied to a shop requiring a customer service such as a pachinko parlor. For example, in a pachinko parlor, each employee owns a mobile mobile terminal, and by displaying various information to be dealt with from a source of information (in this case, a pachinko machine) on the mobile mobile terminal, the employee himself / herself can be displayed. Can immediately know what needs to be done. Therefore, since the employee only has to respond based on the information displayed on the mobile portable terminal, it is possible to quickly respond to various contents to be dealt with.

[0015] As described above, the employee only has to look at the contents displayed on his or her own mobile portable terminal and perform processing in accordance with the contents, and give detailed instructions from the employee in charge of the manager. Because they can act on their own without receiving them, even employees with little work experience can perform efficient jobs and greatly improve customer service. In addition, there is no need to provide long-term employee training to new employees.

[0016] Further, by providing a fixed transmitting / receiving device for the office that transmits information to the office of the store, business communication items to the employees can be simultaneously sent to the employees scattered throughout the store. It can be sent, and business efficiency can be improved.

[0017] In addition, since the mobile portable terminal can be set so as to receive only information from a predetermined in-store fixed transmitting / receiving device, especially in a large-scale store, the range of responsibility of one employee is relatively small. It can be limited to a narrow range, respond more quickly to situations that need to be addressed,
Service can be improved.

When processing corresponding to the information from the information source is performed, the mobile portable terminal is operated, and the execution of the processing is transmitted to the in-store fixed transmitting / receiving apparatus. , A message to delete the information for the process is sent to the mobile terminal, so only the information to be dealt with is displayed, so that it is possible to immediately know what is to be executed next. Work efficiency can be improved.

[0019]

Embodiments of the present invention will be described below. In this embodiment, a case where the system of the present invention is applied to a pachinko parlor will be described.

FIG. 1 is a diagram showing a system configuration for explaining an embodiment of the present invention. This system is broadly divided into a fixed transmitting / receiving device 11 for in-store, which collects information from a pachinko machine as an information source. 12, 13; a plurality of mobile portable terminals 21, 22, 23 for receiving information transmitted from the in-store fixed transmitting / receiving devices 11, 12, 13; and an office fixed transmitting / receiving device provided in a store office. 31 and the like.

In-store fixed transmission / reception devices 11, 12, 13
Is provided for each of the islands (the part where the pachinko machines are installed is called an island in the industry) 41, 42, and 43, and collects information from the pachinko machines installed on each island. I do. The island 41 has a pachinko machine 4
A large number of pachinko machines are provided for each island, such as 11, 412, 413 and the like, and pachinko machines 421, 422, 423 and the like are provided on the island 42. In FIG. 1, the number of islands is three for convenience, so only three fixed in-store transmitting / receiving devices are shown and only three mobile portable terminals are shown. Usually, there are many more, and accordingly, in-store fixed transceivers and mobile portable terminals are provided as necessary. In particular, mobile mobile terminals are provided as necessary according to the number of employees.

The in-store fixed transmitting / receiving devices 11, 12, and 13 and the office fixed transmitting / receiving device 31 transmit information in the form of a token ring network, and while one fixed transmitting / receiving device is transmitting. The other fixed transmission / reception devices are in the receiving state, and constantly monitor the transmission radio waves from the other. Then, after all the fixed transmitting / receiving apparatuses have transmitted for a certain period of time, the mobile portable terminals 21, 22, 23
Waits for response data from.

FIG. 2 shows a fixed transmitting / receiving apparatus 11, 1 for each store.
FIG. 2 is a diagram showing a transmission / reception schedule in fixed transmission / reception devices 2 and 13 and an office. In FIG.
When the in-store fixed transceivers 11, 12, and 13 and the office fixed transceiver 31 are considered as four fixed transceivers # 1, # 2, # 3, and # 4, the fixed transceiver # 1
Is transmitting, the other fixed transmission / reception devices # 2, # 2
3, # 4 are in the receiving state. After the fixed transmission / reception device # 1 performs transmission for a certain period of time, the fixed transmission / reception device # 1 enters a reception state of waiting for response data from the mobile portable terminal. Next, while the fixed transmission / reception device # 2 is performing transmission, other in-store fixed transmission / reception devices # 1, #
3, # 4 is in the receiving state. After the fixed transmission / reception device # 2 performs transmission for a certain period of time, the fixed transmission / reception device # 2 sequentially performs an operation of entering a reception state of waiting for response data from the mobile portable terminal.

The mobile portable terminals 21, 22, 23
Each employee wears it and is ready to receive information transmitted from the in-store fixed transceivers 11, 12, and 13 or information transmitted from the office fixed transceiver 31. FIG. 3 shows an example of the external configuration.

FIG. 3 (A) is a front view of the mobile portable terminal 21, and FIG. 3 (B) is a side view thereof. Here, the mobile portable terminal 21 is shown. 2
3 has the same configuration. This mobile portable terminal 21
Information display panel 211, response button 212, selection button 213, earphone 21 for voice communication such as calling employees
4. Clip 21 for attaching to clothes, belts, etc.
5. Calling unit 21 for attaching earphone 214
6, a switch unit 217, and the like. The means for calling the employee may be any method that can call the employee in some way. In addition to the earphone 214, various means such as an alert, an impact, and a vibrator can be considered. It is not something to be done. Further, the mobile portable terminals 21, 22, and 23 incorporate a memory (not shown) for storing display contents until necessary processing is completed and the display is turned off.

The display contents displayed on the information display panel 211 include, for example, a display of a machine number, a status, a processing instruction, and the like, and further, an in-store business communication displayed as “in-store communication” in FIG. And display. FIG. 3 (A)
An example is shown in FIG.
11 indicates that a call has been made from a customer using No. 11 and that a “probable change (probability change)” has occurred on the pachinko machine 412. In this way, information indicating what is to be dealt with is displayed one after another. In addition to the contents displayed here, information such as "lock of a table unlocked or a magnet detected" is also displayed as contents indicating "big hit" or an abnormal state. ing. Further, the processing instruction is displayed for information to be processed at that time, and for example, a circle is displayed.

By the way, the mobile portable terminals 21, 22, 23
As described above, the in-store fixed transmitting / receiving apparatus 11, 1
The information transmitted from the fixed transmission / reception devices 31 for the in-store can be received. It is also possible to receive information of only the fixed transmission / reception device for the store. For example, the mobile portable terminal 21 can receive only information transmitted from the in-store fixed transmitting / receiving device 11, and the mobile mobile terminal 22 can receive only information transmitted from the in-store fixed transmitting / receiving device 12. Settings are possible. In addition, only some of the mobile portable terminals can make the reception area sloppy, so that an optimum area can be set according to the skill level of the employee.

As described above, if the setting is made so as to receive the information only from the specific in-store fixed transmission / reception device, the employee having the mobile portable terminal is limited in his / her own place, so that a quicker response can be made. . In addition, several employees, not one employee, are in charge of one island, and each employee owns a mobile portable terminal, and the fixed in-store transmission / reception device installed on that island , It becomes possible for an employee who is available at that time to respond to information that needs to be dealt with one after another.

The operation of the in-store information transmission system having such a configuration will be described. The in-store fixed transmission / reception devices 11, 12, 13 provided on the respective islands 41, 42, 43 are the respective pachinko machines 411, 421, 431 connected to the in-store fixed transmission / reception devices 11, 12, 13, etc. Gather the necessary information from For example, taking the in-store fixed transmitting / receiving device 11 as an example, the pachinko machines 411, 412, 41 connected to the in-store fixed transmitting / receiving device 11 will be described.
For example, if the pachinko machine 411 outputs a “call” signal and the pachinko machine 412 outputs a “probable change” signal, the information is read into the in-store fixed transmitting / receiving device 11 and the in-store The fixed transmitting / receiving device 11 transmits the read information within the allocated transmission time. In this embodiment, a calling lamp is provided on each of the pachinko machines 411, 421, 431 and the like, and a representative lamp is provided on each of the islands 41, 42, 43, as in the prior art.
This can be said to be preferable in terms of a sense of security of the customer, certainty of visual confirmation, and the like.

Thus, the mobile portable terminal 21 set to receive the signal of the in-store fixed transmitting / receiving device 11
At the same time as the representative lamp is turned on, information transmitted from the in-store fixed transceiver 11 is received. Then, when the response button 212 is pressed, the information received immediately, that is, the status corresponding to the call lamp is displayed on the information display panel 211.
To be displayed. If a signal notifying that the information has been received is output from the earphone 214, the employee who owns the mobile portable terminal 21 can surely use the signal from the earphone 214 in addition to turning on the calling lamp and the representative lamp. This is preferable because the processing request can be confirmed at a later time.

Employees receiving this information are transferred to the mobile portable terminal 21.
Looking at the content displayed on the information display panel 211, the user performs a response in accordance with the displayed content. At this time, assuming that the displayed information has a content as shown in FIG. 3A, first, since there is a call request from the pachinko machine 411, the user goes to the place of the pachinko machine 411 and follows the request of the customer. Take action. When this action is completed, the employee presses the response button 21
Press 2. When the response button 212 is pressed, a response signal is sent to the in-store fixed transmitting / receiving device 11. When receiving the response signal, the in-store fixed transmitting / receiving device 11 considers that the processing for the “calling” of the pachinko machine 411 has been completed, and after a certain period of time, the message of the machine number and the situation, that is, “411”. Give an instruction to delete the "call" message.

When the mobile portable terminal 21 receives this instruction,
A process for deleting the message of the machine number “411” and the status “call” is performed. As a result, the unit number "411"
And the message of the status "call" are automatically cleared from memory. Thus, the mobile portable terminals 21, 22,
From the point of view of a person who possesses 23, a message that someone has processed automatically disappears, and only a message that nobody has processed is displayed. Processing of the business can be performed. When the response button 212 is pressed, a processing instruction for information to be processed next is displayed. In this case, the next process to be performed is
As can be seen from FIG. 3 (A), this is for the situation “probable change” of the machine number “412”, so as shown in FIG. 3 (A), for the situation “probable change” of the machine number “412”. A circle or the like is displayed in the processing part.

By looking at this, the employee can see at a glance what to do next, and immediately enter the serial number "41".
2), start processing for the situation “probable change”. When the process is completed, the user presses the response button 212,
Take action according to the next processing instruction. On the other hand, when the response button 212 is pressed, the already processed machine number "412" and the message of the status "probable change" are automatically deleted after a certain period of time, as described above.

As described above, the employee only has to look at the contents displayed on the mobile portable terminal owned by him / her and perform the processing in accordance with the contents, and receive detailed instructions from the employee in the position of the responsible person. You can act at your own discretion without receiving it. Therefore, even an inexperienced employee can perform an efficient job, and the service to the customer can be greatly improved. This eliminates the need for long-term employee training for new employees. In addition, as described above, if a plurality of employees own the mobile form terminal for one in-store fixed transmitting / receiving apparatus 11, even if the contents to be processed are overlapped at one time, Since an employee who is available at the time can deal with an unprocessed matter, a more rapid processing is possible.

The present invention is not limited to the embodiment described above, but can be variously modified without departing from the gist of the present invention. For example, in the above-described embodiment, the mobile portable terminal is capable of receiving information only from the predetermined in-store fixed transmitting / receiving device. However, the present invention is not limited to this. May be receivable. In relatively small stores where it is not necessary to divide the responsibilities of the employees, it is better to ensure that all mobile terminals receive information from all in-store fixed transceivers. It is often advantageous that an available employee at the time can respond immediately.

Further, the manner of displaying information on the mobile portable terminal used in the system of the present invention and the manner of processing the displayed information are not limited to the above-described embodiment, but are summarized in the present invention. Various modifications can be made without departing from the scope of the present invention.

Further, in the above-described embodiment, the information transmission system only in the store has been described. However, as shown in FIG. 4, the information provision service for the customer in the store and the information provision service including the home of the member of the store Can be developed. FIG. 4 shows a schematic configuration of an information conversion system between a certain pachinko parlor and its members' homes.
A network 5 for connecting the information processing unit 51 and the member home 52 installed in the in-store office to the system shown in FIG.
3 and the like, and furthermore, a table information terminal 54, data disclosure panels 61, 62, 63 and the like are added in the store. In FIG. 4, the same portions as those in FIG. 1 are denoted by the same reference numerals.

The information processing section 51 is provided with a member management computer 511 and the like in addition to the fixed transmission / reception apparatus 31 for offices described in the above embodiment, and is connected to the network 53 via a modem 512. .

By adopting such a system, information transmitted from each pachinko machine is constantly collected,
The collected information is transferred from the in-store fixed transmission / reception devices 11, 12, and 13 provided in the respective islands 41, 42, and 43 to the information processing unit 51 of the office, and the member management computer 5
At 11, such information can be stored, and the stored various information can be provided to the member homes 52 via the network 53. As the information, for example, there are various conditions such as the condition of the balls, the condition of each table, the availability of the tables, and the like. On the other hand, the collected various information on each platform can be displayed on the platform information terminal 54 to provide pachinko machine information to customers in the store. With such a system, even higher quality services can be provided.

In the above description, an example is shown in which the system of the present invention is applied to a pachinko parlor. However, the present invention is not limited to a pachinko parlor, and for example, a customer service such as a restaurant, a fast food store, or a supermarket is required. It can be widely applied to stores and the like.

[0041]

As described above, the present invention collects information from a plurality of information sources existing in a store and transmits the information, and a fixed in-store transmitting / receiving device, and information transmitted from the fixed transmitting / receiving device. Employees own mobile mobile terminals, so that employees can immediately know various information to be dealt with by themselves, and employees can use that information. Therefore, it is possible to quickly respond to various contents to be dealt with.

Therefore, the employee only has to look at the contents displayed on his or her own mobile portable terminal and perform the processing in accordance with the contents, without receiving detailed instructions from the responsible employee. However, since they can act on their own, even employees with little work experience can perform efficient work, and the service to customers can be greatly improved. In addition, there is no need to provide long-term employee training to new employees, which can reduce such expenses.

Also, by providing an office fixed transmission / reception device for transmitting information to the store office, business contact information for employees can be provided to each employee in various places in the store. They can be sent almost at the same time, and work efficiency can be improved.

In addition, by enabling the mobile portable terminal to be set to receive only information from a fixed in-store fixed transmitting / receiving device, especially in a large-scale store, the range of responsibility of one employee is relatively small. You can limit the scope to a narrow range, respond more quickly to issues that need to be addressed,
Service can be improved.

Further, when the processing corresponding to the information of the table is performed, the mobile portable terminal is operated, the execution of the processing is transmitted to the in-store fixed transmitting / receiving apparatus, and the in-store fixed transmitting / receiving apparatus receiving the signal transmits the processing. Since a message to delete information for processing is sent to the mobile portable terminal, only the content to be dealt with is displayed, and it is possible to immediately know which content is to be executed next. And work efficiency can be improved.

[Brief description of the drawings]

FIG. 1 is a system configuration diagram illustrating an embodiment of the present invention.

FIG. 2 is a diagram illustrating a signal transmission / reception schedule of a plurality of in-store fixed transmission / reception devices according to an embodiment of the present invention.

3A and 3B are diagrams showing a mobile portable terminal according to an embodiment of the present invention, wherein FIG. 3A is a front view, and FIG. 3B is a side view with an earphone attached.

FIG. 4 is a system configuration diagram when the system of the present invention is applied to an information providing service for a customer in a store and an information providing service including a home of a member of the store.

[Explanation of symbols]

11, 12, 13 In-store fixed transmitting / receiving device 21, 22, 23 Mobile portable terminal 31 Office fixed transmitting / receiving device 41, 42, 43 Island 211 Information display panel 212 Response button 213 Select button 214 Earphone for calling 215 Clip 216 Calling unit 411, 412, 413 Pachinko machines installed on island 41

Claims (5)

[Claims] 1. An in-store fixed transmission / reception device that collects information from a plurality of information sources that generate various types of information in accordance with the situation, and transmits the collected information, and a transmission / reception device transmitted from the in-store fixed transmission / reception device. An in-store information transmission system, comprising: a plurality of mobile portable terminals for receiving information. 2. The in-store information transmission according to claim 1, wherein a plurality of the in-store fixed transmission / reception devices are provided, and an office fixed transmission / reception device capable of transmitting / receiving information is also provided in a store office. system. 3. The fixed transmission / reception device transmits radio waves for a predetermined time, enters a reception state other than the transmission time, and can receive transmission information of another fixed transmission / reception device and information from the mobile portable terminal. 3. The in-store information transmission system according to claim 2, wherein: 4. The in-store information transmission system according to claim 1, wherein the mobile portable terminal can be set to receive only information from a predetermined in-store fixed transmitting / receiving device. 5. When a process corresponding to the information of the information source is performed, the mobile portable terminal is operated, the execution of the process is transmitted to the in-store fixed transmitting / receiving device, and the in-store fixed receiving device receives the signal. 5. The in-store information transmission system according to claim 1, wherein the transmission / reception device transmits a message for erasing information for the processing to the mobile portable terminal.