JP4345330B2 - Store sales system, store sales method, store sales information processing apparatus, and store sales program - Google Patents

Description

[0001]
BACKGROUND OF THE INVENTION
The present invention is a store sales system, a store sales method, and an order that can detect the approach of a user terminal of a product orderer, prepare delivery of products in accordance with the expected visit time, and provide them quickly when visiting the store. The present invention relates to a server and store sales program.
[0002]
[Prior art]
Conventionally, in store sales, a product ordering method in which a store prepares a service according to ordering information for an ordering through a communication line by an orderer has been proposed (for example, see Patent Document 1).
[0003]
[Patent Document 1]
JP 2001-306897 A
[0004]
[Problems to be solved by the invention]
However, according to the conventional product ordering method, etc., the time when the orderer comes to the store for receiving the product is the estimated arrival time registered by the orderer in advance as the ordering information, and the time is Since the service is prepared, such a product ordering method cannot be used in a product sale by drive-through in which it is difficult to accurately register the arrival time of the orderer due to a traffic jam or the like.
For this reason, for example, in a drive-through of a hamburger shop, a customer comes to the store without making a reservation, places an order at the reception desk of the store, waits for the product to be made at the product reception desk, and receives the product Has been done.
However, customer visits are concentrated at specific times, such as lunch and dinner, so there is a long queue waiting for reception and product waiting at certain times. Therefore, there was a problem that an opportunity loss of orders occurred.
[0005]
In addition, reservation reception has been generally performed in restaurants and the like, and reservation reception via the communication line as described above is also proposed, but in this case also the reservation time of the orderer is reserved There were many cases where the time was shifted, and this was a factor that caused a decrease in the operating rate of tables and the like.
Furthermore, in recent years, a sales method in which products are ordered via a communication line and received at a convenience store has been widely used, but in this case, the customer's visit time is more uncertain. . For this reason, it is necessary to prepare products with a sufficient margin from a sufficiently early time, which reduces the use efficiency of the floor.
[0006]
The present invention has been considered in view of the above circumstances, can sense the approach of the user terminal of the product orderer, prepare for delivery of the product according to the expected visit time, can be provided quickly when visiting the store The purpose is to provide a store sales system, a store sales method, a store sales information processing apparatus, and a store sales program.
[0007]
[Means for Solving the Problems]
  To achieve the above object, the present inventionofThe store sales system is a store sales system that detects the approach of the user terminal of the product orderer, prepares delivery of the product according to the expected visit time, and can provide it quickly at the store visit. A user terminal that transmits order information including product information to the order system, an order system that acquires position information of the user terminal from the position information system and sequentially outputs it, a communication line that connects the user terminal and the order system, As a configuration withAlso good.
[0008]
If the store sales system has such a configuration, the store side grasps the approach status of the customer (orderer) who ordered the product via the communication line until the customer visits the store based on the location information. It is possible to prepare for the provision of goods while confirming this.
For this reason, it becomes possible to provide goods accurately in accordance with the timing when the customer arrives at the store.
In the present specification, the product is used as including a service.
[0009]
  The present inventionofThe store sales system is configured so that the order system sequentially outputs the estimated visit time of the orderer estimated from the location information.Also good.
  If the store sales system has such a configuration, the store side can grasp the approach situation until the customer visits by referring to the estimated store visit time based on the location information. Become.
  For this reason, it is possible to more accurately grasp the time until the customer arrives at the store, and it is possible to provide products more appropriately in accordance with the timing when the customer arrives at the store.
[0010]
  Claims of the invention1The store sales system described is a store sales system that detects the approach of the user terminal of the product orderer, prepares delivery of the product according to the expected visit time, and can provide it quickly when visiting the store. A user terminal that transmits order information including information on a product to be purchased and store information of a purchase destination to the ordering system, and for the access of the user terminal, the location information of the user terminal is acquired from the location information system, and the product information and While sending store information to the user terminal,Calculated based on the predetermined calculation criteria using the location information of the user terminalActivating the location information system a certain time before the customer's scheduled visit,An order system that receives location information of the user terminal from the location information system and transmits the location information to the store terminal when it is determined that the user terminal is within a predetermined distance range from the store of purchase based on the location information. And receive location information from the ordering systemEvery time,The location information and the location informationCalculated based on a predetermined calculation standard usingA store terminal that sequentially displays the estimated visit time of the orderer, a position information system that performs position information notification processing for transmitting the position information of the user terminal to the order system in response to a request from the order system, a user terminal, and the order system And a communication line connecting the store terminal and the location information system.
[0011]
If the store sales system is configured in this way, the store will have the location information about the customer who ordered the product via the communication line until the customer visits the store for a certain period of time. And the store visit estimated time estimated from the position information can be grasped by displaying on the store terminal, and preparation for product provision can be made while confirming this.
For this reason, for example, in a drive-through of a hamburger shop, the store side can deliver a fresh product in a short time without causing the customer who visited the store by car to wait. In addition, this makes it possible to shorten the queue of cars waiting for merchandise and to reduce the parking space.
[0012]
Further, since the store side can grasp the customer concentration state before the customer visits the store, it is possible to deal with more customers with a small number of store clerk and to realize efficient operation of the store clerk.
In addition, it is possible for the customer to receive the advantage that the waiting time for delivery of the product is shortened.
The “scheduled visit time of the orderer” is a time set in the order system in advance, and can be an estimated store visit time estimated based on the location information of the user terminal. However, the “ordering time for the orderer's visit to the store” is not limited to this. That is, the orderer does not always receive the goods immediately after making a reservation. For example, the orderer transmits the scheduled visit time from the user terminal to the ordering system at the time of ordering, and stores this in the ordering system for use. It is also possible to do. The same applies to the following.
[0013]
  Claims of the invention2The described store sales system has a configuration in which the store terminal performs sales completion registration and transmits a sales completion notification to the order system, and the order system transmits a reset request for position information notification processing to the position information system.
  If the store sales system has such a configuration, when the provision of products to the customer is completed in the store, this is registered in the store terminal, and the location information notification of the user terminal by the location information system is sent via the order system. It can be terminated at an appropriate time.
[0014]
  Claims of the invention3The store sales system described is a store sales system that detects the approach of the user terminal of the product orderer, prepares delivery of the product according to the expected visit time, and can provide it quickly when visiting the store. , A user terminal that transmits order information including information on a product to be purchased and store visit reservation time to the order system, and product information is transmitted to the user terminal in response to access of the user terminal, and the orderer's visit reservation time is a fixed time Before starting the location information system and receiving the location information of the user terminal from the location information system, the user terminal based on this location information,The target of the reservation made by the ordererWhen it is determined that it is within a predetermined distance range from the store, the position information and the position informationCalculated based on a predetermined calculation standard usingOrder system for sequentially displaying estimated visit time of orderer, position information system for performing position information notification processing for transmitting position information of user terminal to order system in response to request from order system, user terminal, order system And a communication line for connecting the position information system.
[0015]
If the store sales system is configured in this way, the store will have the location information about the customer who ordered the product via the communication line until the customer visits the store for a certain period of time. In addition, the estimated store visit time estimated from the position information can be grasped by displaying it on the order system, and preparation for product provision can be made while confirming this.
For this reason, for example, in a restaurant, the store side does not need to keep the table for an unnecessarily long time, and the table can be prepared according to the visitor situation at that time, thus increasing the operating rate of the table. And the turnover rate of the customer can be improved.
[0016]
In addition, since the store side can grasp the customer concentration status before the customer visits, it can handle more customers with a small number of store staff, and it is possible to realize efficient operation of store staff. The customer can also benefit from a reduction in waiting time for delivery of goods.
Needless to say, the “product to be purchased” includes food provided at restaurants and the like.
[0017]
  Claims of the invention4The described store sales system is configured such that the order system transmits a reset request for the position information notification process to the position information system.
  If the store sales system is configured as described above, the location information notification of the user terminal in the location information system is terminated at an appropriate timing in accordance with an instruction from the order system when the provision of products to the customer is terminated in the store. Can do.
[0018]
  Claims of the invention5The store sales system described is a store sales system that detects the approach of the user terminal of the product orderer, prepares delivery of the product according to the expected visit time, and can provide it quickly when visiting the store. A user terminal that transmits order information including information on a product to be purchased and store information of a purchase destination to the ordering system, and for the access of the user terminal, the location information of the user terminal is acquired from the location information system, and the product information and The store information is transmitted to the user terminal, the delivery date / time of the product purchased from the product delivery system is acquired, the delivery date / time is calculated based on the delivery date / time, and the delivery date / time is sent to the user terminal. Receiving a notification of delivery date and time from the user terminal, sending the delivery date and time to the store terminal and the product delivery system, and Start the location information system a certain time before the delivery date and time, receive location information of the user terminal from the location information system, and based on this location information, the user terminal is within a predetermined distance range from the store where the product was purchased. If it is determined that the product has entered, an order system that sends a product delivery instruction to the product delivery system, and a delivery date / time is sent to the order system in response to a request from the order system, and a delivery date / time and delivery instruction are sent from the order system. Product delivery system to be received, location information system for performing location information notification processing to send location information of user terminal to order system in response to request from order system, user terminal, order system, product delivery system, location information And a communication line for connecting the system.
[0019]
If the store sales system is configured in this way, the store will be able to determine the access status of the customer who ordered the product via the communication line from a certain time before the delivery date and time until the customer visits the store. By grasping the position information, it is possible to instruct the merchandise delivery system to deliver the merchandise to the store terminal at an optimal timing.
For this reason, for example, in a sales method in which a product is ordered via a communication line and received at a convenience store or the like, the store side can prepare the product according to the customer's visit to the store. Therefore, it is possible to improve the efficiency of using the inventory space and the floor space.
[0020]
  Claims of the invention6The described store sales system has a store terminal connected to a user terminal, an order system, a product delivery system, and a location information system via a communication line, and the date and time when the product delivery system delivered the product. To the ordering system, and the ordering system sends the location information and product delivery notification to the store terminal, and upon receiving a sales completion notification from the store terminal, sends a reset request for the location information notification process to the location information system. The store terminal sends a receipt confirmation of the merchandise to the merchandise delivery system and the order system, and the position information and the position informationCalculated based on a predetermined calculation standard usingIt is configured such that the estimated visit time of the orderer is sequentially displayed, sales completion registration is performed, and a sales completion notification is transmitted to the order system.
[0021]
If the store sales system is configured in this way, the store will have the location information about the customer who ordered the product via the communication line until the customer visits the store for a certain period of time. In addition, it is possible to accurately grasp the estimated store visit time estimated from the location information, and preparation for product provision can be made while confirming this.
For this reason, it is possible for the store side to deliver the product at an appropriate timing, and since the customer's concentration status can be grasped before the customer visits, it can respond to more customers with a small number of store staff This makes it possible to realize efficient operation of the store clerk. In addition, the customer can receive the merit that the waiting time for delivery of goods is shortened.
[0022]
  Claims of the invention7The store sales method described is a store sales method that senses the approach of the user terminal of the product orderer, prepares delivery of the product according to the expected visit time, and can provide it quickly when visiting the store. The order system acquires the location information of the user terminal from the location information system in response to the access of the user terminal, and transmits the product information and the store information to the user terminal. Sending order information including information of the previous store to the order system, the order system generates order identification information based on the order information and sends it to the user terminal and the store terminal; andCalculated based on the predetermined calculation criteria using the location information of the user terminalThe position information system is activated a predetermined time before the planned visit time of the orderer, and the position information of the user terminal is received from the position information system. Based on this position information, the user terminal is within a predetermined distance range from the purchase store. If it is determined that it has entered, the location information is transmitted to the store terminal, and the store terminalEvery time you receive location information from the ordering system,Location information and location informationCalculated based on a predetermined calculation standard usingThis is a method of sequentially displaying the estimated visit time of the orderer.
[0023]
If the store sales method is such a method, when a customer who has placed an order for a product via a communication line visits the store to receive the product, the store side will check the approach status of the customer to the store. By sequentially referring to and confirming the location information of the user terminal and the estimated store visit time calculated based on this location information, it is possible to provide products at the optimal timing according to the customer visit. .
For this reason, even though it is difficult to introduce a reservation system or the like in the past, the store sales of the present invention also in a sales form such as drive-through that had problems such as waiting time caused by not making a reservation. If it is a method, while being able to introduce easily, it becomes possible to solve such a conventional problem effectively.
[0024]
  Claims of the invention8The store sales method described is a store sales method that senses the approach of the user terminal of the product orderer, prepares delivery of the product according to the expected visit time, and can provide it quickly when visiting the store. The order system transmits product information to the user terminal in response to the access of the user terminal, the user terminal transmits order information including information on the product to be purchased and the visit reservation time to the order system. Order identification information based on the information is generated and transmitted to the user terminal, and the position information system is activated a predetermined time before the visitor's visit reservation time to receive the position information of the user terminal from the position information system, Based on this location information, the user terminalThe target of the reservation made by the ordererWhen it is determined that it is within a predetermined distance range from the store, the position information and the position informationCalculated based on a predetermined calculation standard usingThis is a method of sequentially displaying the estimated visit time of the orderer.
[0025]
If you make a store sales method like this, when you make a reservation in advance and receive a product offer, for example, when you eat at a restaurant, or when you get a cut or permanent at a beauty salon On the other hand, since the store side can grasp in detail the approaching situation of the customer visiting the store, it is possible to provide products more accurately in accordance with the customer's visit timing.
For this reason, even when the customer does not come to the store as scheduled, the table and the seat can be used effectively.
[0026]
  Claims of the invention9The store sales method described is a store sales method that senses the approach of the user terminal of the product orderer, prepares delivery of the product according to the expected visit time, and can provide it quickly when visiting the store. The order system acquires the location information of the user terminal from the location information system in response to the access of the user terminal, and transmits the product information and the store information to the user terminal. The order information including the information of the previous store is transmitted to the order system, the order system generates order identification information based on the order information, transmits it to the user terminal and the store terminal, and the product to be purchased from the product delivery system. Obtain inventory status and deliverable date / time, calculate deliverable date / time based on this deliverable date / time, and obtain the deliverable date / time and order identification information The user terminal transmits a delivery notice date and order identification information confirmation notification to the order system, and the order system sends the delivery date and order identification information to the store terminal and the merchandise delivery system. The location information system is activated a certain time before the possible date and time, the location information of the user terminal is received from the location information system, and based on this location information, the user terminal falls within a predetermined distance range from the store where the product was purchased. If it is determined that the product has been delivered, a delivery instruction for the product is transmitted to the product delivery system.
[0027]
If the store sales method is such a method, when the product is ordered via the communication line and received at the store, the product is appropriately transferred from the product delivery place to the store at the timing when the customer visits the store. Can be delivered.
For this reason, the store side can pick up and deliver the goods in accordance with the timing when the customer visits the store, and can realize sales activities that are not limited by the store space.
[0028]
  Claims of the invention10In the store sales method described, after the order system transmits a delivery instruction to the product delivery system, the product delivery system sends the date and time when the product was delivered to the order system, and the order system receives order identification information, location information, And the product delivery notification is sent to the store terminal, and the store terminal sends a receipt confirmation of the product to the product delivery system and the order system.Calculated based on a predetermined calculation standard usingThis is a method of sequentially displaying the estimated visit time of the orderer.
[0029]
If the store sales method is such a method, when a product is ordered via a communication line and received at the store, preparations for appropriately delivering the product to the customer in accordance with the timing when the customer visits the store are made. Can do.
For this reason, the store side can provide a product immediately when the customer visits the store, and the customer does not have to wait for delivery of the product.
[0030]
  The present inventionofThe store sales information processing device is a store sales information processing device that detects the approach of the user terminal of the product orderer, prepares the delivery of the product according to the expected visit time, and can provide it quickly when visiting the store. Based on the order information received from the user terminal and the position information acquisition means for starting the position information system a predetermined time before the scheduled visit time of the orderer and acquiring the position information of the user terminal from the position information system. Order identification information generating means for generating order identification information and approach for determining whether the user terminal is within a predetermined distance range from the purchase store based on the location information of the user terminal and the location information of the purchase store The distance determination means, the product information and the store information are transmitted to the user terminal, and the product information purchased from the user terminal and the store of the purchase destination are included. When the sentence information is received, the order identification information is transmitted to the user terminal and the store terminal, and when it is determined that the user terminal is within a predetermined distance range from the purchase store, the position information of the user terminal is stored in the store terminal. Transmitting and receiving means for transmitting toAlso good.
[0031]
If the store sales information processing apparatus has such a configuration, the location information is determined based on the access from the user terminal, the appropriate store information is transmitted to the user terminal, and the order information is received from the user terminal. Then, by transmitting the position information of the user terminal to the store terminal, the store terminal can appropriately grasp the approach situation of the customer to the store.
For this reason, it is possible to provide products to customers at an optimal timing.
[0032]
  Claims of the invention11The described store sales information processing apparatus senses the approach of the user terminal of the product orderer, prepares for delivery of the product in accordance with the expected time of store visit, and can provide the store sales information process quickly when visiting the store A position information acquisition means for activating the position information system a predetermined time before the visitor's visit reservation time and acquiring the position information of the user terminal from the position information system; and the order information received from the user terminal Order identification information generating means for generating order identification information based on the location information of the user terminal, andThe target of the reservation made by the ordererBased on the store location information, the user terminalstoreAn approach distance determining means for determining whether or not the vehicle is within a predetermined distance range, and transmitting product information to the user terminal and receiving order information including product information and store reservation time from the user terminal, Transmission / reception means for transmitting identification information to the user terminal and the store terminal, and position informationBased on the predetermined calculation criteria usingStore visit time calculation means for calculating the estimated visit time of the orderer, and the user terminalstoreAnd an output means for sequentially displaying the position information and the estimated visit time when entering a predetermined distance range.
[0033]
If the store sales information processing apparatus is configured as described above, the customer terminal position information is acquired from a certain time before the store reservation time, and the estimated store visit time is calculated and displayed based on the acquired location information. It is possible to accurately grasp when to visit the store.
For this reason, it becomes possible to provide goods at the optimal timing when the customer visits the store.
[0034]
  Claims of the invention12The described store sales information processing apparatus senses the approach of the user terminal of the product orderer, prepares for delivery of the product in accordance with the expected time of store visit, and can provide the store sales information process quickly when visiting the store The device starts the position information system a predetermined time before the date and time when the product can be delivered, and acquires position information of the user terminal from the position information system, and the order information received from the user terminal. Based on the order identification information generating means for generating the order identification information based on the location information of the user terminal and the location information of the purchase destination store, it is determined whether the user terminal is within a predetermined distance range from the purchase location store. Delivery is possible based on the approach distance determination means and the delivery date and time based on the delivery date and time of the product received from the product delivery system. Stock of products to be purchased from the product delivery system by transmitting time calculation means, product information and store information to the user terminal, receiving order information including information on the product purchased from the user terminal and information on the store of the purchase destination The status and delivery date / time are received, the delivery date / time and order identification information are transmitted to the user terminal, the delivery date / time and order identification information confirmation notification are received from the user terminal, and the delivery date / time and order identification information are received. A transmission / reception means for transmitting to the merchandise delivery system when the merchandise terminal transmits to the merchandise delivery system and determines that the user terminal is within a predetermined distance range from the store of purchase is there.
[0035]
If the store sales information processing device has such a configuration, when a product is ordered from a customer via a communication line, the product is not in the store and needs to be delivered from a product distribution center. Based on the customer's location information, it can be delivered to the store at the optimal timing and delivered to the customer at the optimal timing.
For this reason, it is not necessary to store stock of many products at stores that carry out mail-order sales, and in extreme cases, it operates without holding stock of products that are not scheduled to be sold within a few minutes It is also possible.
[0036]
  The present inventionofThe store sales program is a store sales program that detects the approach of the user terminal of the product orderer, prepares the delivery of the product in accordance with the expected visit time, and can provide it quickly when visiting the store. The sales information processing apparatus causes the location information of the user terminal to be acquired from the location information system and transmits the product information and the store information to the user terminal in response to the access of the user terminal, and information on the purchased product received from the user terminal. And generating order identification information based on order information including store information of the purchase destination, transmitting the order identification information to the user terminal and the store terminal, and activating the location information system a predetermined time before the planned visit time of the orderer The user terminal receives position information of the user terminal from the position information system, and the user terminal is based on the position information and the position information of the store of purchase. From purchase retailer to determine whether within a predetermined distance range, when the user terminal enters the purchase of the store within a predetermined distance range, a configuration to transmit the location information to the shop terminalAlso good.
[0037]
If the store sales program has such a configuration, the store sales information processing apparatus is caused to determine its position information based on access from the user terminal, and to transmit appropriate store information and the like to the user terminal. When the order information from the terminal is received, the location information of the user terminal is transmitted to the store terminal, whereby the approach status of the customer to the store can be appropriately grasped at the store terminal.
[0038]
  Claims of the invention13The store sales program described is a store sales program that senses the approach of the user terminal of the product orderer, prepares the delivery of the product according to the expected visit time, and provides it quickly when visiting the store. , Causing the store sales information processing apparatus to transmit product information to the user terminal in response to the access of the user terminal, and generates order identification information based on the order information including the information of the product to be purchased received from the user terminal and the store visit reservation time And sending the user terminal to the location information system and starting the location information system a certain time before the orderer's visit reservation time to receive the location information of the user terminal from the location information system.The target of the reservation made by the ordererIf it is determined whether the user terminal is within a predetermined distance range from the store based on the position information of the store, and the user terminal is within the predetermined distance range from the store, the position information and the position informationCalculated based on a predetermined calculation standard usingThe estimated visit time of the orderer is sequentially displayed.
[0039]
  If the store sales program is configured as described above, the store sales information processing apparatus causes the location information of the user terminal to be acquired from a certain time before the store visit reservation time, and the store visit time is calculated based on this information and displayed. This makes it possible for the store side to accurately grasp the timing when the customer visits the store..
[0040]
  Claims of the invention14The store sales program described is a store sales program that senses the approach of the user terminal of the product orderer, prepares the delivery of the product according to the expected visit time, and provides it quickly when visiting the store. The store sales information processing apparatus causes the location information of the user terminal to be acquired from the location information system and transmits the product information and the store information to the user terminal for the access of the user terminal, and the purchased product received from the user terminal Order identification information is generated based on the order information including the purchase information and the store information of the purchase destination, the inventory status of the product to be purchased and the delivery date / time are acquired from the product delivery system, and the delivery date / time is available based on the delivery date / time. Can be calculated, and the date and time of delivery and order identification information can be sent to the user terminal and delivered from the user terminal. Time and order identification information confirmation notification is received, the delivery date and time and order identification information are transmitted to the store terminal and the merchandise delivery system, and the location information system is activated a certain time before the delivery date and time, The position information of the user terminal is received from the position information system, and based on the position information and the position information of the purchase store, the user terminal determines whether the user terminal is within a predetermined distance range from the purchase store. The product delivery system is configured to transmit a product delivery instruction to the product delivery system when entering a predetermined distance range from the purchase store.
[0041]
If the store sales program has such a configuration, it is necessary for the store sales information processing apparatus to receive delivery from the product distribution center when the product is ordered from a customer via a communication line and the product is not in the store. In some cases, a delivery instruction to the merchandise delivery system can be issued at an optimal timing based on the customer location information. Further, by sequentially displaying the customer location information and the estimated customer visit time estimated from the location information, the store side can be made to deliver the product to the customer at an appropriate timing.
[0042]
DETAILED DESCRIPTION OF THE INVENTION
Embodiments of the present invention will be described below with reference to the drawings.
[First embodiment]
First, the structure of 1st embodiment of this invention is demonstrated with reference to FIG.1 and FIG.2. FIG. 1 is a block diagram illustrating a configuration of a store sales system according to the present embodiment. FIG. 2 is a block diagram showing the configuration of the order system in the system.
[0043]
As shown in FIG. 1, the store sales system of this embodiment includes a user terminal 10, an order system 20, a store terminal 30, a location information system 40, and a communication line 60.
The user terminal 10 is a portable terminal used by a customer who orders a product, and is connected to the communication line 60 by radio. As the user terminal 10, for example, a mobile phone, PHS, PDA, mobile tool, mobile PC, or the like can be used.
[0044]
The user terminal 10 has a function of accessing the order service provided by the order system 20 on the communication line 60 and displaying product information and map information on the screen.
The product information can be menu information provided at a hamburger shop, for example, and can include information such as a product name, a product number, a photograph, or a price.
Further, the user terminal 10 has a function of transmitting, to the order system 20 via the communication line 60, a mobile phone number (user ID), a product that the orderer desires to purchase, a store reservation time, a store visit time, and the like. .
[0045]
The order system 20 is a system used by a hamburger shop chain or the like, and can be configured by one or more information processing apparatuses such as a workstation, a server, and a personal computer.
The order system 20 receives the user ID sent from the user terminal 10 by the operation of the orderer, acquires the position information of the user terminal 10 from the position information system 40 via the communication line 60, and orders based on the position information. And a function of generating order identification information and transmitting it to the user terminal 10 and the store terminal 30.
[0046]
For example, in order to extract the stores in the vicinity, the order system 20 has a store information table in which the stores in the vicinity are registered for each predetermined range based on the latitude and longitude, and the order system 20 receives the information from the position information system 40. This can be done by searching the store information table using the position information of the user terminal 10 as a search key.
The order identification information is information for identifying the orderer and the order content, and is generated as unique information for each order using the order information. The order identification information can be, for example, “user ID + product number (+ product name) + order date + serial number for each date”.
The ordering system 20 has a function of receiving position information of the user terminal 10 from the position information system 40 and transferring this position information to the store terminal 30.
[0047]
Next, the configuration of the order system 20 will be described in detail with reference to FIG. In the figure, the order system 20 is assumed to be constituted by a single information processing apparatus.
In the figure, the order system 20 includes a position information acquisition unit 21, an order identification information generation unit 22, an approach distance determination unit 23, and a transmission / reception unit 24.
The location information acquisition unit 21 receives the mobile phone number in response to the access of the user terminal 10, transmits the mobile phone number to the location information system 40, and receives the location information of the user terminal 10.
[0048]
Further, when the orderer's scheduled visit time is reached, the location information system 40 is accessed, the location information notification process of the user terminal 10 is executed, and the location information of the user terminal 10 is sequentially received. This reception can be performed every time the position information of the user terminal 10 is acquired by the position information system 40.
Further, when a sales completion notification is received from the store terminal 30, a reset request is transmitted to the position information system 40, and the position information notification process for the user terminal 10 is terminated.
[0049]
Note that the scheduled visit time is automatically calculated based on the location information of the user terminal 10 received from the location information system 40 when the user terminal 10 accesses the order system 20, and is stored in the order system 20 although not shown. It can be stored in the section. In addition to the order information from the user terminal 10 to the order system 20, it can also be transmitted. In addition, these can be combined to give priority to the scheduled visit time included in the order information.
The detailed criteria for calculating the scheduled visit time can be set as appropriate according to the operation mode. For example, the order reservation system 20 can correspond to the reservation time for each predetermined range based on the latitude and longitude in advance. The attached scheduled visit time calculation table can be stored and acquired by searching the estimated visit time calculation table based on the position information.
Furthermore, a certain time before the scheduled visit time can be set as appropriate, for example, 10 minutes before. Moreover, even if this fixed time is the same for all stores, the storage unit of the order system 20 has a table for storing the fixed time for each store name, and based on this, stores each store. It is also possible to use different times.
[0050]
The order identification information generation unit 22 generates the order identification information for identifying the orderer and the order contents based on the order information received from the user terminal 10.
The approach distance determination unit 23 determines whether the user terminal 10 is within a predetermined distance range from the purchase store based on the position information of the user terminal 10.
The details of the determination method can also be set as appropriate. For example, the latitude and longitude of the purchase store are stored in advance in the storage unit of the order system 20, and the latitude and longitude and the position information of the user terminal 10 are stored. The straight line distance between the user terminal 10 and the store is calculated based on the latitude and longitude of the user, and the user terminal 10 enters the predetermined distance range from the purchase store depending on whether or not this is smaller than a predetermined distance. It can be determined whether or not.
Of course, the ordering system 20 can have a more detailed judgment standard based on the latitude and longitude in advance.
[0051]
The transmission / reception unit 24 performs transmission / reception of information between the order system 20 and the user terminal 10, the store terminal 30, and the position information system 40.
In the figure, the storage unit of the order system 20 is not particularly illustrated, but the information received by the order system 20 is basically stored in the storage unit of the order system 20 and retrieved as necessary. Used. The same applies to the following embodiments.
[0052]
The store terminal 30 is an information processing terminal provided in a store such as a hamburger shop chain and used by the store clerk and the like, and a workstation, a server, a personal computer, or the like can be used.
The store terminal 30 receives the order identification information from the order system 20 and stores it in the storage unit. Further, based on an instruction from the order system 20, the position information of the user terminal transmitted from the position information system 40 directly or via the order system 20 is received, and based on the position information and the position information. The estimated visit time is displayed.
[0053]
The estimated store visit time based on the position information is determined in advance in the store terminal 30, for example, in advance in the storage unit of the store terminal 30 based on the latitude and longitude, as in the case of calculating the scheduled store visit time in the order system 20. The store estimated time calculation table in which the estimated store visit time from the store of purchase is associated with each purchase range is stored, and this store estimated time calculation table can be obtained by searching the store based on the position information. .
Further, when the delivery of the product is completed, the store terminal 30 performs a sales completion registration and transmits a sales completion notification to the order system 20 by an operation of a store clerk or the like. The registration of the sales completion can be performed, for example, by setting and storing a flag indicating that the processing for the order is completed for each order identification information.
[0054]
The location information system 40 is a system that provides a service for notifying location information of mobile phone subscribers via a mobile phone network, and a generally used location information system can be used. The location information system 40 calculates location information of the user terminal 10 based on the mobile phone number of the user terminal 10 transmitted from the order system 20 and returns it to the order system 20.
[0055]
As the communication line 60, any publicly known public line, commercial line, or dedicated line known in the art can be used. The user terminal 10, the order system 20, the store terminal 30, and the location information system 40 can be configured with the same or separate communication lines.
Furthermore, the communication line 60 is a line that can be connected between the user terminal 10, the order system 20, the store terminal 30, and the location information system 40 wirelessly or by wire, for example, a public line network, a dedicated line network, It can be composed of an Internet line network and an intranet network. However, the user terminal 10 is configured to be connected via a wireless network.
[0056]
Next, a processing procedure in the store sales system according to the present embodiment will be described with reference to FIGS. FIG. 3 is an operation procedure diagram showing a processing procedure in the store sales system of the present embodiment. FIG. 4 is a diagram showing a reservation menu screen in the system.
In addition, in the same figure, the part currently displayed with the dotted line is a part performed manually by a user, a salesclerk, etc., Comprising: For convenience of description of this embodiment, the store sales system of this invention It does not indicate the operation. In the following embodiments, the same format is used. In the following description, it is assumed that the communication line 60 is a mobile phone network.
[0057]
First, the user terminal 10 accesses the ordering system 20 through the communication line 60 by the orderer (step 10).
In response to this, the ordering system 20 confirms the mobile phone number, accesses the location information system 40, and acquires the location information of the orderer based on the mobile phone number (step 11).
Next, the order system 20 retrieves and extracts store information in the vicinity of the user terminal 10 from the store information table stored in the storage unit of the order system 20 based on the position information of the orderer. Alternatively, two or more nearby store information and product information are transmitted to the user terminal 10 (step 12).
[0058]
The user terminal 10 displays a reservation menu screen from which the received store information and product information can be selected (step 13). FIG. 4 is a diagram showing an example of this reservation menu screen.
The orderer sees the reservation menu displayed on the screen of the user terminal 10, decides the product he wants to purchase, selects and inputs this product, presses the registration button, etc. And confirming the location of the nearby store displayed on the screen, and selecting and registering the store to which the product is delivered is registered.
At this time, the user terminal 10 temporarily stores the product information of the product ordered by the orderer thus registered and the store information as order information in the storage unit of the user terminal 10 (step 14).
Then, the user terminal 10 transmits the order information stored in the storage unit to the order system 20 via the mobile phone network in response to an order from the orderer (for example, click on a transmission button of the mobile terminal) (step 15).
[0059]
When receiving the order information, the order system 20 generates the order identification information for identifying the orderer and the order contents using the order information as described above (step 16).
The order system 20 transmits the generated order identification information to both the user terminal 10 used by the orderer and the store terminal 30 designated by the store designation information (step 17).
[0060]
Next, the ordering system 20 activates the position information system 40 a predetermined time before the scheduled visit time set in advance (step 18).
Then, the order system 20 receives the position information of the user terminal 10 from the position information system 40 (step 19).
This reception can be performed every time the position information of the user terminal 10 is calculated by the position information system 40. For example, it can be performed every minute. The same applies to the following embodiments.
[0061]
Further, the ordering system 20 determines whether or not the received position information of the user terminal 10 is within a preset distance range from the store designated as the purchase destination (step 20).
If it is determined that the user terminal 10 is within the preset distance range, the order system 20 transmits the order identification information and the position information of the user terminal 10 to the store terminal 30 (step 21), and the product of this order identification information Instructions are given to encourage preparation.
[0062]
Next, the shop terminal 30 sequentially displays the position of the user terminal 10 and also displays the orderer's estimated visit time estimated from the position information (step 22). This sequential display means that the store terminal 30 displays this whenever the location information of the user terminal 10 is received from the order system 20.
The clerk of the merchandise delivery store prepares the merchandise according to the estimated visit time (step 23).
Then, when the orderer arrives at the store, the store clerk confirms that the order identification information of the user terminal 10 matches the order identification information of the product, and delivers the product (step 24).
[0063]
Next, the store clerk confirms the exchange of the product and the price, and registers the sales completion in the store terminal 30. At this time, the store terminal 30 performs the sales completion registration by storing information indicating the sales completion for each order identification information. The information indicating the completion of sales can be a flag or the like. Then, the store terminal 30 transmits a sales completion notification to the order system 20 (step 25).
Upon receiving the sales completion notification from the store terminal 30, the order system 20 ends the location information confirmation notification service for the user terminal 10 to the location information system 40 and resets the location information confirmation notification service in the location information system 40. (Step 26).
[0064]
The transmission form of the sales completion notification is not particularly limited. For example, when a predetermined code is transmitted from the store terminal 30 to the order system 20, the order system 20 can receive and recognize this code and perform the above-described processing to the position information system 40. Further, when the order system 20 receives a sales completion notification from the store terminal 30 by e-mail and receives it, the process for the position information system 40 is automatically executed based on the header information, title, or text. You can also do it.
[0065]
As described above, according to the store sales system of the present embodiment, the store can grasp the approach situation until the orderer visits the store based on the location information and the estimated store visit time from the location information. It is possible to prepare for the provision of goods while confirming.
For this reason, it becomes possible to deliver a fresh product in a short time, for example, in a drive-through of a hamburger shop. In addition, this makes it possible to shorten the queue of cars waiting for goods, and to reduce the parking space.
Further, since the store can grasp the customer concentration state before the customer visits, the store can deal with more customers with a small number of store clerk and can realize the efficient operation of the store clerk.
In addition, it is possible for the customer to receive the advantage that the waiting time for delivery of the product is shortened.
[0066]
[Second Embodiment]
Next, a second embodiment of the present invention will be described with reference to FIGS. FIG. 5 is a block diagram showing the configuration of the store sales system of the present embodiment. FIG. 6 is a block diagram showing a configuration of the order system / store terminal 20 in the system.
In the present embodiment, the function of the order system 20 in the first embodiment as shown in FIG. 5 is used, for example, when a restaurant accepts a reservation and provides a product in one place. The function of the store terminal 30 is different from that of the first embodiment in that the order system and the store terminal 20 as one information processing device are combined. About another point, it can be set as the structure similar to the store sales system in 1st embodiment.
[0067]
The order system / store terminal 20 in the present embodiment is an information processing apparatus used in restaurants and the like, and as shown in FIG. 6, in addition to the configuration of the order system 20 in the first embodiment, an estimated visit time calculation unit 25 and an output unit 26.
The store visit estimated time calculation unit 25 calculates an estimated time until the orderer arrives at the store based on the position information of the user terminal 10. The calculation of the estimated time can be the same method as in the store terminal 30 of the first embodiment.
That is, the estimated store visit time based on the position information is, for example, a store estimated time calculation table in which the distance from the store is associated with the storage unit of the order system / store terminal 20 in advance for each predetermined range based on the latitude and longitude. Can be obtained by searching the store estimated time calculation table based on the position information.
The output unit 26 is a display device such as a display that displays the position information of the user terminal 10 and the estimated visit time.
About the function of each other structure, it is the same as that of the order system 20 of 1st embodiment.
[0068]
Next, the processing procedure of the store sales system of this embodiment will be described with reference to FIG. The figure is an operation procedure diagram showing a processing procedure in the store sales system of the present embodiment.
First, the user terminal 10 accesses the order system / store terminal 20 via the communication line 60 by the operation of the orderer (step 30).
In response to this, the order system / store terminal 20 confirms the mobile phone number of the user terminal 10 and transmits product information to the user terminal 10 based on the mobile phone number (step 31).
[0069]
The user terminal 10 displays a reservation menu screen from which the received product information can be selected (step 32).
The orderer refers to the reservation menu displayed on the monitor of the user terminal 10, determines a product such as a dish to be ordered, selects and inputs the product, and presses a registration button to order the product. In addition to registering the effect on the screen, register the visit reservation time.
At this time, the user terminal 10 temporarily stores the product information of the registered product and the store visit reservation time as order information in the storage unit of the user terminal 10 (step 33).
[0070]
In the reservation menu screen of the present embodiment, it is preferable to display available seat availability information so that the orderer can input an appropriate store visit reservation time. In order to display the vacant information of seats that can be reserved, the storage unit of the order system / store terminal 20 has a vacant seat management table for managing the availability / use of seats, which is registered at any time in the store. This can be done by outputting information on the vacant seat management table to the reservation menu screen.
Then, the user terminal 10 transmits the order information stored in the storage unit to the ordering system / store terminal 20 via the mobile phone network in response to an order from the orderer (for example, click on a transmission button of the mobile terminal) (step) 34).
[0071]
When receiving the order information, the order system / store terminal 20 generates the order identification information for identifying the orderer and the order contents using the order information as described above (step 35).
The order system / store terminal 20 transmits the generated order identification information to the user terminal 10 used by the orderer (step 36).
[0072]
Next, the order system / store terminal 20 activates the position information system 40 a predetermined time before the store visit reservation time (step 37).
Then, the order system / store terminal 20 receives the position information of the user terminal 10 from the position information system 40 (step 38).
This reception can be performed every time the position information of the user terminal 10 is calculated by the position information system 40.
[0073]
Further, the order system / store terminal 20 determines whether the user terminal 10 is within a preset distance range from the store based on the received location information of the user terminal 10 (step 39).
When it is confirmed that the user terminal 10 is within a preset distance range, the store clerk can be instructed to start preparation for receiving the orderer at the store.
When the order system / store terminal 20 determines that the user terminal 10 is within the preset distance range, the order information of the orderer estimated from the position information of the user terminal 10 and the orderer's store visit time is sequentially determined. Display (step 40).
Thereby, the store clerk can secure a seat and prepare an order menu in accordance with the displayed estimated visit time (step 41).
[0074]
When the orderer arrives at the store, the store clerk confirms that the order identification information of the user terminal 10 matches the order identification information of the product (step 42). Further, the order system / store terminal 20 requests the location information system 40 to end the location information confirmation notification service for the user terminal 10 and reset the location information confirmation notification service in the location information system 40 by the store clerk. Transmit (step 43). Then, the store clerk can guide the orderer to the seat and immediately arrange the order menu.
[0075]
As described above, according to the store sales system of the present embodiment, a store such as a restaurant confirms the orderer's access status from a certain time before the visit reservation time for the orderer to visit the store. While preparing seats and preparing reservation menus.
For this reason, it is not necessary for the store to keep the table for a long time, and the table can be prepared according to the visitor situation at that time, so that the operating rate of the table can be increased and the turnover rate of the customer Can be improved.
Furthermore, since the store can grasp the customer concentration status before the customer visits, it can handle more customers with a small number of store clerks, enabling efficient operation of store clerks. On the other hand, it is possible to give the merit of shortening the waiting time for delivery of goods.
[0076]
[Third embodiment]
Next, a third embodiment of the present invention will be described with reference to FIGS. FIG. 8 is a block diagram showing the configuration of the store sales system of the present embodiment. FIG. 9 is a block diagram showing the configuration of the order system in the system.
In addition to the configuration of the store sales system in the first embodiment, the store sales system of the present embodiment differs from the first embodiment in that it has a product delivery system 50 as shown in FIG. About another point, it can be set as the structure similar to the store sales system in 1st embodiment.
In other words, according to the present embodiment, it is possible to deliver a product from the delivery center of the product to the store in accordance with the timing when the orderer of the product from a mail order chain or the like arrives at the store that receives the product. Become.
[0077]
The merchandise delivery system 50 is an information processing apparatus used in a merchandise delivery center, and can use a personal computer, a server, or the like.
In response to the product inquiry from the order system 20, the product delivery system 50 answers the order status to the order system 20 with the inventory status and delivery date / time. In this case, the merchandise delivery system 50 has a merchandise inventory management table for managing the number of stocks for each merchandise name, and the merchandise inventory management table is stored using the merchandise name in the merchandise information transmitted from the order system 20 as a key. By searching, the number of stocks of the product can be extracted, and stock presence / absence information can be transmitted to the order system 20.
[0078]
In addition, the delivery date and time can be set to a uniform number of days in common for all products. Alternatively, the delivery date and time can be set for each product in the product inventory management table, It can also be extracted and transmitted to the ordering system 20.
Further, in response to a product inquiry from the order system 20, the above-mentioned information manually input to the product delivery system 50 for each order can be transmitted to the order system 20 at the product delivery center. .
In addition, the product delivery system 50 can receive order identification information, position information of the user terminal 10 and a product delivery instruction from the order system 20.
[0079]
Further, the order system 20 in the present embodiment transmits the product name in the order information to the product delivery system 50 to the product delivery system 50, and the stock status of the product ordered from the product delivery system 50 (stock availability information, etc.) ), Receive delivery date and time. The received delivery date and time is transmitted to the user terminal 10.
Further, the order system 20 receives the position information of the user terminal 10 from the position information system 40, and based on the position information and the position information of the store where the orderer purchases the order system 20 in advance, the user terminal 10 Is within a predetermined distance range set in advance from the store.
This determination method can be the same method as the approach distance determination method shown in step 20 of the operation procedure in the store sales system of the first embodiment.
When the order system 20 determines that the user terminal 10 is within a predetermined distance range from the store, the order system 20 transmits a product delivery instruction to the product delivery system 50.
[0080]
This order system 20 has a deliverable date and time calculation unit 27 as shown in FIG. 9 in addition to the configuration of the order system 20 in the first embodiment.
The deliverable date / time calculating unit 27 can receive the deliverable date / time transmitted from the note merchandise delivery system 50 via the transmission / reception unit 24, and can deliver the product to the orderer at the store terminal 30. Calculate the correct date and time.
The details of this calculation criterion can be set arbitrarily, but can be calculated based on, for example, the delivery date and time and the location of the store where the product is delivered.
In this case, the order system 20 holds a store name / delivery time correspondence table, the order system 20 extracts the delivery time based on the store name, and adds the delivery time to the delivery date and time. it can.
[0081]
Next, a processing procedure in the store sales system according to the present embodiment will be described with reference to FIGS. These are an operation procedure diagram 1, an operation procedure diagram 2, and an operation procedure diagram 3 showing a processing procedure in the store sales system of the present embodiment, respectively.
First, as shown in FIG. 10, the operation (step 50 to step 56) from when the user terminal 10 accesses the order system 20 until the order system 20 generates order identification information is the same as in the first embodiment. This is the same as the operation (steps 10 to 16).
[0082]
Next, the order system 20 transmits a product identification code such as the ordered product name and product number to the product delivery system 50 based on the order information, and the stock status of the ordered product and the deliverable date and time. Request etc.
On the other hand, the product delivery system 50 extracts the stock status and delivery date / time of the product based on the received product identification code, and transmits it to the order system 20 (step 57). As described above, the acquisition of the stock status and the delivery date / time can be performed by various methods.
[0083]
Next, the order system 20 calculates the deliverable date and time as described above based on the deliverable date and time (step 58).
Then, the order system 20 transmits the order identification information and the deliverable date / time to the user terminal 10 (step 59).
[0084]
The orderer can use the user terminal 10 to check the order identification information transmitted from the order system 20 and the delivery date and time (step 60).
Then, the user terminal 10 transmits confirmation information indicating that the order identification information and delivery date / time have been confirmed by the orderer to the order system 20 (step 61).
Upon receipt of this confirmation information, as shown in FIG. 11, the order system 20 transmits the order identification information and the deliverable date and time to the store terminal 30 and the merchandise delivery system 50 (step 62).
The confirmation information can be in various forms, similar to the transmission form of the sales completion notification described above. It is also possible to omit step 61 and perform step 62 together with the operation of step 59.
[0085]
Next, the ordering system 20 activates the position information system 40 a predetermined time before the commodity delivery date and time (step 63).
Then, the order system 20 receives the position information of the user terminal 10 from the position information system 40 (step 64).
This reception can be performed every time the position information of the user terminal 10 is calculated by the position information system 40.
[0086]
Each time the order system 20 receives the position information of the user terminal 10 from the position information system 40, the order system 20 checks whether the user terminal 10 has entered a predetermined distance range set in advance from the store.
When it is confirmed that the position of the user terminal 10 is within a predetermined distance range, this position information (position information of the orderer corresponding to the order identification information) is transmitted to the product delivery system 50, and The delivery of the product corresponding to the order identification information is instructed (step 65).
[0087]
In response to this, the merchandise delivery center delivers the merchandise (step 66).
Then, the merchandise delivery system 50 transmits the merchandise delivery date and time to the order system 20 by a delivery person or the like (step 67).
In response to this, the order system 20 transmits the order identification information, the position information of the orderer, and a notification that the product has been shipped to the store terminal 30 (step 68).
[0088]
Next, as shown in FIG. 12, when receipt of a product from the product delivery center is confirmed at the store, the store terminal 30 sends a product receipt confirmation to the order system 20 and the product delivery system 50 by the store clerk. (Step 69).
The subsequent operations (Step 70 to Step 74) are the same as the operations (Step 22 to Step 26) in the first embodiment.
[0089]
As described above, according to the store sales system of the present embodiment, the store side, for a customer who has ordered a product via a communication line, from a certain time before the delivery date and time until the customer visits the store. The approach situation can be grasped from the position information, and a product delivery instruction to the store terminal can be given to the product delivery system at an optimal timing.
For this reason, for example, in a sales method in which a product is ordered via a communication line and received at a convenience store or the like, the store can prepare the product according to the customer's visit, so a large number of products are arranged in advance in the store. This eliminates the need for efficient use of inventory space and floor space.
[0090]
In addition, the store can prepare for the provision of products while confirming the approaching situation until the customer visits the store.
For this reason, it is possible for stores to deliver products at an appropriate time, and to understand the concentration of customers before customers visit the store. This makes it possible to achieve efficient operation of the store clerk. In addition, the customer can receive the merit that the waiting time for delivery of goods is shortened.
[0091]
The determination of the approach distance and the calculation of the estimated visit time in the above embodiment are executed by the store sales program.
This store sales program sends a command to each component of the computer to perform predetermined processing, for example, approach distance determination processing, store visit estimated time calculation processing, and the like.
Accordingly, these processes are realized by a store sales information processing apparatus in which a store sales program and a computer cooperate.
[0092]
The store sales program can be stored in a computer ROM or hard disk, or can be stored in a computer-readable recording medium such as an external storage device and a portable recording medium.
The external storage device refers to a storage expansion device that incorporates a recording medium such as a magnetic disk and is externally connected to, for example, a store sales information processing device. On the other hand, the portable recording medium is a recording medium that can be mounted on a recording medium driving device (drive device) and can be carried, for example, a CD-ROM, a flexible disk, a memory card, a magneto-optical disk, and the like. .
[0093]
The program recorded on the recording medium is loaded into the RAM of the computer and executed by the CPU. By this execution, functions such as the above-described store sales information processing apparatus of the present embodiment are realized.
Further, when a store sales program is loaded by a computer, the store sales program held by another computer can be downloaded to its own RAM or external storage device using a communication line.
The downloaded store sales program is also executed by the CPU, and realizes the approach distance determination processing, the store visit estimated time calculation processing, and the like of the present embodiment.
[0094]
In addition, this invention is not limited to the above embodiment, It cannot be overemphasized that a various change implementation is possible within the scope of the present invention.
For example, the above embodiments can be arbitrarily combined. In addition, it is possible to appropriately change such as combining components such as the order system 20 of each of the above embodiments, dividing functions, or merging a part of functions of each component with functions of other components. .
[0095]
【The invention's effect】
As described above, according to the present invention, the store side, with regard to the customer who ordered the product via the communication line, the approach status from the fixed time before the customer visits to the store, the location information and It can be grasped from the estimated store visit time estimated from the position information, and preparation for product provision can be made while confirming this.
For this reason, for example, in a drive-through of a hamburger shop, the store side can deliver a fresh product in a short time without causing the customer who visited the store by car to wait. In addition, this makes it possible to shorten the queue of cars waiting for merchandise and to reduce the parking space.
[0096]
In addition, in restaurants and the like, the store side does not need to keep the table for an unnecessarily long time, and the table can be prepared according to the visitor situation at that time, so the operating rate of the table can be increased. At the same time, the turnover rate of customers can be improved.
Further, since the store side can grasp the customer concentration state before the customer visits the store, it is possible to deal with more customers with a small number of store clerk and to realize efficient operation of the store clerk.
In addition, it is possible for the customer to receive the advantage that the waiting time for delivery of the product is shortened.
[0097]
In addition, the store side grasps the approach situation from a certain time before the delivery date and time until the customer visits the customer who ordered the product via the communication line, based on the location information, and delivers the product It is possible to instruct the system to deliver the product to the store terminal at an optimal timing.
For this reason, for example, in a sales method in which a product is ordered via a communication line and received at a convenience store or the like, the store side can prepare the product according to the customer's visit to the store. Therefore, it is possible to improve the efficiency of using the inventory space and the floor space.
[0098]
Furthermore, also in this case, the store side can make preparations for product provision while confirming the approaching state until the customer visits the store.
For this reason, as in the case described above, the store side can deliver the product at an appropriate timing, and since the customer's concentration status can be grasped before the customer visits, the number of store staff is small. It is possible to deal with more customers and realize efficient operation of store clerk. In addition, the customer can receive the merit that the waiting time for delivery of goods is shortened.
[0099]
Further, the store sales program can realize this approach distance determination function, store visit estimated time calculation function, and the like by sending a predetermined command to each component of the computer.
Accordingly, these functions and the like can be realized by a store sales information processing apparatus in which a store sales program and a computer cooperate.
[Brief description of the drawings]
FIG. 1 is a block diagram showing a configuration of a store sales system according to a first embodiment of the present invention.
FIG. 2 is a block diagram showing a configuration of an order system in the store sales system according to the first embodiment of the present invention.
FIG. 3 is an operation procedure diagram showing a processing procedure in the store sales system according to the first embodiment of the present invention.
FIG. 4 is a diagram showing a reservation menu screen in the store sales system according to the first embodiment of the present invention.
FIG. 5 is a block diagram showing a configuration of a store sales system according to a second embodiment of the present invention.
FIG. 6 is a block diagram showing a configuration of an order system / store terminal in the store sales system according to the second embodiment of the present invention.
FIG. 7 is an operation procedure diagram showing a processing procedure in the store sales system according to the second embodiment of the present invention.
FIG. 8 is a block diagram showing a configuration of a store sales system according to a third embodiment of the present invention.
FIG. 9 is a block diagram showing a configuration of an order system in the store sales system according to the third embodiment of the present invention.
FIG. 10 is an operation procedure diagram 1 showing a processing procedure in the store sales system according to the third embodiment of the present invention.
FIG. 11 is an operation procedure diagram 2 showing a processing procedure in the store sales system according to the third embodiment of the present invention.
FIG. 12 is an operation procedure diagram 3 showing a processing procedure in the store sales system according to the third embodiment of the present invention.
[Explanation of symbols]
10 User terminal
20 Ordering system (ordering system and store terminal)
21 Location information acquisition unit
22 Order identification information generator
23 Approach distance judgment part
24 Transceiver
25 Store visit estimated time calculation part
26 Output section
27 Delivery time calculation part
30 Store terminal
40 Location information system
50 Product delivery system
60 Communication line

Claims (6)

A store sales system that senses the approach of the user terminal of the product orderer, prepares delivery of the product according to the expected visit time, and can provide it quickly when visiting the store,
A user terminal that transmits order information including information on a product to be purchased and information on a store of the purchase destination to the order system;
For the access of the user terminal, the location information of the user terminal is acquired from the location information system and the product information and the store information are transmitted to the user terminal, and the delivery date and time of the purchased product is acquired from the product delivery system. The delivery date / time is calculated based on the delivery date / time, the delivery date / time is transmitted to the user terminal, the confirmation notice of the delivery date / time is received from the user terminal, and the delivery date / time is set in the store. Based on this position information, the position information system is transmitted to the terminal and the product delivery system, and the position information system is activated a predetermined time before the delivery date and time, and the position information of the user terminal is received from the position information system. When it is determined that the user terminal is within a predetermined distance range from the purchase store, the product delivery finger And the order system to be transmitted to the product delivery system,
In response to a request from the order system, the commodity delivery system that transmits the deliverable date and time to the order system and receives the deliverable date and time and the delivery instruction from the order system;
In response to a request from the order system, the position information system for performing position information notification processing for transmitting the position information of the user terminal to the order system;
A store sales system comprising: the user terminal, the order system, the product delivery system, and a communication line connecting the location information system. The store sales system has a store terminal connected to the user terminal, the order system, the product delivery system, and the location information system via a communication line,
The product delivery system sends the date and time when the product was delivered to the order system,
The order system sends the location information and product delivery notification to the store terminal, and upon receiving a sales completion notification from the store terminal, sends a reset request for the location information notification process to the location information system,
The store terminal transmits the receipt confirmation of the product to the product delivery system and the order system, and uses the location information and the location information to calculate the estimated visit time of the orderer calculated based on a predetermined calculation standard. The store sales system according to claim 1 , wherein the store sales system displays the information sequentially and registers the sales completion and transmits a sales completion notification to the order system. A store sales method that senses the approach of the user terminal of the product orderer, prepares delivery of the product according to the expected visit time, and can provide it quickly when visiting the store,
The order system acquires the location information of the user terminal from the location information system for the access of the user terminal, and transmits the product information and the store information to the user terminal,
The user terminal transmits order information including information on a product to be purchased and information on a store of a purchase destination to the order system,
The order system generates order identification information based on the order information, transmits the order identification information to the user terminal and the store terminal, obtains the stock status and delivery date / time of the product to be purchased from the product delivery system, and this delivery Calculate the possible delivery date and time based on the possible date and time, and send the delivery date and time and the order identification information to the user terminal,
The user terminal sends a confirmation notification of the delivery date and time and the order identification information to the order system,
The order system transmits the delivery date and time and the order identification information to a store terminal and the merchandise delivery system, and activates the location information system for a predetermined time before the delivery date and time from the location information system. When the location information of the user terminal is received and it is determined that the user terminal is within a predetermined distance range from the purchase destination store based on the location information, a delivery instruction for the product is transmitted to the product delivery system. A store sales method characterized by that. After the order system sends the delivery instruction to the product delivery system,
The product delivery system sends the date and time when the product was delivered to the order system,
The order system transmits the order identification information, the location information, and a product delivery notification to the store terminal,
The store terminal transmits the receipt confirmation of the product to the product delivery system and the order system, and uses the location information and the location information to calculate the estimated visit time of the orderer calculated based on a predetermined calculation standard. The store sales method according to claim 3 , wherein display is performed sequentially. A store sales information processing device that senses the approach of the user terminal of the product orderer, prepares delivery of the product in accordance with the expected visit time, and can provide it quickly when visiting the store,
A location information acquisition unit that activates the location information system a predetermined time before the delivery date and time of the product, and acquires location information of the user terminal from the location information system;
Order identification information generating means for generating order identification information based on the order information received from the user terminal;
An approach distance determining means for determining whether the user terminal is within a predetermined distance range from the purchase destination store based on the location information of the user terminal and the location information of the purchase destination store;
A deliverable date and time calculating means for calculating a deliverable date and time based on the deliverable date and time of the purchased product received from the product delivery system;
The product information and the store information are transmitted to the user terminal, the order information including the information of the product to be purchased from the user terminal and the information of the store of the purchase destination is received, and the stock of the product to be purchased from the product delivery system. Receiving the status and the deliverable date and time, transmitting the deliverable date and time and the order identification information to the user terminal, receiving a confirmation notice of the deliverable date and time and the order identification information from the user terminal, and delivering the delivery When the possible date and time and the order identification information are transmitted to the store terminal and the product delivery system and it is determined that the user terminal is within a predetermined distance range from the store of purchase, the product delivery instruction is sent And a transmission / reception means for transmitting to the delivery system. A store sales program that detects the approach of the user terminal of the product orderer, prepares delivery of the product according to the expected visit time, and can provide it quickly when visiting the store,
In store sales information processing equipment,
For the access of the user terminal, the location information of the user terminal is acquired from the location information system, the product information and the store information are transmitted to the user terminal, and the product information and purchase destination received from the user terminal Order identification information is generated based on the order information including the store information, the inventory status of the purchased product and the delivery date / time are acquired from the product delivery system, and the delivery date / time is calculated based on the delivery date / time. The delivery date and time and the order identification information are transmitted to the user terminal, the delivery date and time and the confirmation notification of the order identification information are received from the user terminal, and the delivery date and time and the order identification information are stored in the store. Send to the terminal and the product delivery system, and a certain time before the delivery date and time A location information system is activated to receive the location information of the user terminal from the location information system, and based on the location information and the location information of the purchase destination store, the user terminal receives a predetermined information from the purchase location store. A store for determining whether or not the product has entered a distance range, and causing the product delivery system to transmit a delivery instruction for the product when the user terminal enters a predetermined distance range from the store at the purchase destination Sales program.

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