JP3130715B2 - Order system - Google Patents

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an operation for receiving an order from a customer who is serving in a restaurant or the like (order business). In particular, it is possible to receive an order even if the waiter does not go directly to the customer seat. About the order system that can be done.

[0002]

2. Description of the Related Art Order operations in restaurants and the like are:
It takes orders from customers sitting in the audience seats and informs the cooks in the kitchen of them. Conventionally, when an order is received from a customer, a waiter goes directly to the customer's seat to give a menu, listen to the type and quantity of a desired dish, and transmit the information to the kitchen.

[0003] However, the waiter is congested because, besides order work, he has to carry the finished food to the orderer's seat, clear the empty seats, and respond to various requests from customers. In some cases, the waiters were very busy, forgetting to take orders, mistaking finished foods, and delaying other services, which could bother customers.

Further, as a device for assisting a wait job and improving the efficiency of the job, there has been a call-only device for calling a waiter to a customer seat as shown in a block diagram of FIG. Conventional call-only devices include a transmitter 31 provided in each seat and a receiver 3 provided in a kitchen or the like.
The transmitter 31 includes an input button 33 for performing a call operation, a transmitter 34 for transmitting a signal, and a unique number (ID) for identifying each transmitter 32 from other transmitters. ) Is added, and the receiver 32 is composed of a receiving unit 36 for receiving a signal, and a display unit 37 for displaying the ID of the transmitter 31 that has called. .

[0005] When a customer at the customer's seat calls a waiter and wants to receive a service, when an input button 33 of the transmitter 31 is pressed, a unique number (I
The calling signal to which D) is added is wirelessly transmitted from the transmitting unit 34. The calling signal is transmitted to a receiver 32 such as a kitchen.
Of the customer seat, and informs the kitchen or the like of the customer seat by displaying the ID on the display unit 37 or by voice.

[0006] With such a call-only device,
By giving a customer a menu and having the customer call it after the order has been decided, it was possible to immediately go to the customer's seat to take the order, even if doing other work.

[0007]

However, in the above-described conventional call-only device, in order to take an order, the waiter must go directly to the customer seat to listen to the order. However, the contents of the serving business are almost the same, and when it is crowded, the order business is very complicated and troublesome, and at the time of congestion, it is necessary to respond by increasing the number of serving people
There was a problem that labor costs would be high.

The present invention has been made in view of the above-mentioned circumstances, and provides an order system capable of reducing the number of staffs, reducing labor costs, and further utilizing business management. The purpose is to do.

[0009]

According to a first aspect of the present invention, there is provided an order system, wherein a meal menu is displayed and a cooking end is indicated.
Display a message indicating that cooking is complete with the end data
A plurality of seat devices including a seat-side display unit and a seat-side input unit for inputting order data of order items and quantities,
A kitchen device including a kitchen-side display unit for displaying the order data and a kitchen-side input unit for inputting end data for instructing the end of cooking for the order, for each kitchen in which cooking is performed according to the type of cooking. A serving display device that displays the order data and the end data, and controls communication of data between the customer seat device, the kitchen device, and the serving display device, and The order data input from the device is analyzed and classified, and the order data is transmitted to the serving display device and the order data is transmitted to the kitchen device of the kitchen that cooks the dish indicated by the order data.
And analyze the end data input from the kitchen device
Classify and place the end data in the customer seat device to which the order data has been input.
And a control unit for transmitting the acknowledgment data .

According to a second aspect of the present invention, there is provided an order system according to the first aspect, wherein the control unit stores order data and end data, and also stores sales and orders. Time received,
New and quantity, from receiving the order until it is carried to the audience
Is provided with a storage unit that stores the time as a database, a modem that outputs data in the storage unit is connected to a dedicated line connectable to a monitoring device that manages the data, and the end data input from the kitchen device is Analyzing and classifying the data, updating the data of the corresponding part of the storage unit, transmitting the update data to the serving display device, and updating the update data to the customer seat device in which the order data corresponding to the end data is input. The serving display device is a serving display device that, when receiving the update data from the control unit, displays the completion of cooking of the dish indicated by the update data, and the customer seat device performs the control. The update device receives the update data from the display unit, and displays a message indicating that cooking is completed on the display unit on the side of the customer seat.

[0011]

According to the first aspect of the present invention, a meal menu is displayed on the seat side display unit of the seat apparatus, order data is input from the seat side input unit, and the control unit receives and analyzes the order data. Classify, output the order data to the serving display unit, and output to the kitchen-side display unit of the kitchen device that cooks the dish indicated by the order data . The control unit inputs the kitchen-side input of the kitchen device.
Analyzes the end data that indicates the end of cooking input from the unit
To classify and enter the order data
The end data is output to the
Since the order system Ru display the di-, since the purpose of the order data is displayed is sent to the kitchen device provided for each kitchen to cook food depending on the type of food,
The cook in the kitchen can know the corresponding order directly from the display unit on the kitchen side, and because it eliminates the need for wait ordering work, it is possible to reduce serving work and improve service, In addition, it is possible to reduce personnel costs by reducing the number of waiters , and furthermore, the corresponding seats of the seating equipment according to the end data
A message indicating the end of cooking is displayed on the side display,
Ru der to inform the cooking end to.

According to the second aspect of the present invention, the control unit includes:
Stores order data and end data , as well as sales,
Time of receiving order, menu and quantity ordered, order
Database of the time from receipt to transport to the audience
A storage unit for storing the respective data managing monitoring device is connected to a modem for outputting data in the storage unit to the dedicated line can be connected, the control unit, receives the end data of the completion of cooking from the kitchen device Analyze and classify, update the corresponding part of the storage unit, output the update data to the serving display device to display the end of cooking, and send the update data to the corresponding customer seat device to send a message of the end of cooking. Since the order system according to claim 1 is displayed,
Using a monitoring device connected to a dedicated line, you can grasp sales, turnover of seats, popular menus, etc.
It can be used for business management, and the completion of cooking is displayed on the supply display device, so the waiter can confirm the finished food, go to the kitchen to get the food, and carry it to the customer seat, Upon receipt of the update data, a message indicating the end of cooking is immediately displayed on the corresponding display on the customer seat side.

[0013]

An embodiment of the present invention will be described with reference to the drawings. FIG. 1 is a block diagram of an order system according to one embodiment of the present invention. As shown in FIG. 1, the order system of the present embodiment is basically provided in each of the kitchens, a guest table device 1 provided in each seat, a data tallying unit 2 for collecting signals from the guest table device 1, and a kitchen. And a kitchen apparatus 3. In a large-scale restaurant or the like, cooking is performed by many cooks, and the kitchen to be cooked may vary depending on the type of dish. In this embodiment, it is assumed that such a large-scale restaurant is used.

The guest seat device 1 is provided in a one-to-one correspondence with each of the guest seats 4, the guest seat device 1-1 is installed in the guest seat 4-1 and the guest seat device 1-2 is installed in the guest seat 4-2. Then, a seat device 1-n is installed in the seat 4-n.

The customer seat apparatus 1 comprises an input touch panel 5 for inputting an order, a display monitor 6 for displaying menus such as meals, and the like, and an image display control section 7 as a control section. The touch panel 5 and the display monitor 6 are connected to an image display control unit 7, and each image display control unit 7 is connected to the data totaling unit 2. A key input signal from the touch panel 5 of each seat device 1 is transmitted to the data totaling unit 2 as an order signal via the image display control unit 7. Here, the touch panel 5 is an input unit on the customer side, and the display monitor 6
Is a display unit on the customer side, and the data totaling unit 2 is a control unit that controls data communication.

The kitchen devices 3-1 to 3-n provided corresponding to the kitchens 8-1 to 8-n include a touch panel 5 'as an input unit for instructing the end of cooking for the order, and a touch panel 5' for order and the like. A touch panel 5 'and a display monitor 6'.
Are connected to the data tabulation unit 2. Here, the touch panel 5 'is an input unit on the kitchen side, and the display monitor 6' is a display unit on the kitchen side.

The order input from the touch panel 5 of the customer seat apparatus 1 is transmitted to the image display control section 7 as a key input signal, transmitted from the image display control section 7 to the data totaling section 2 as an order signal, and further transmitted to the kitchen. The data is transmitted to the display monitor 6 'of the device 3, and is specifically displayed on the display monitor 6'. Conversely, a key input signal input from the touch panel 5 'of the kitchen apparatus 3 is transmitted to the data tabulation unit 2 and transferred to each monitor and the like.

Thus, the customer can enter the kind and quantity of the dish he / she wants to order from the touch panel 5 of the customer seat device 1 and send the order to the kitchen 8, and the cook can display the information on the kitchen device 3. According to the display on the monitor 6 ', it is possible to know which dishes should be prepared and in what order. Therefore, the waiter does not need to be involved in the order work, and the waiter can perform other services accordingly.

The data totaling unit 2 includes an image display control unit 7 of each customer seat device 1 and a display monitor 6 ′ of each kitchen device 3.
It is connected to the touch panel 5 ', and functions as a relay unit for controlling the communication for transmitting the information to the respective destinations by compiling and organizing the information from the customer side and the information from the kitchen side. .

The data totaling unit 2 is connected to a display monitor 25 for serving and a keyboard 26 for serving to display an order menu for each customer seat and the cooking status. Therefore, the waiter is displayed on the waiter display monitor 25.
It is possible to know in which kitchen a dish was prepared in which kitchen by the display of, and it is possible to carry the dish from the kitchen to the audience.

Further, a modem 10 is connected to the data tally unit 2, and the data accumulated in the data tally unit 2 is output to the dedicated line 11 or the like via the modem 10 and transmitted to the head office of the restaurant or the like. Then, it can be used for business management and can exchange information with the head office and each branch.

Next, the configuration and operation of each part of the order system of this embodiment will be specifically described with reference to FIG. FIG. 2 shows an image display control unit 7 of the customer seat apparatus 1 of the present embodiment.
FIG. 3 is an explanatory block diagram showing the configuration of FIG. Image display control unit 7
, Input data from the touch panel 5 into the data tabulation unit 2
This is an apparatus that performs processing for sending data to the display unit and processing for displaying data from the data totaling unit 2 on the display monitor 6.

The image display control unit 7 of each seat device 1 includes a data input unit 12a to which order data from the touch panel 5 is input, and a data input unit 12b to which data from the data totaling unit 2 are input. , A control unit 13 for performing overall control, a data output unit 14 for outputting order data to the data totaling unit 2, an external laser disk player 15 for generating menu images and the like, and a laser disk player 15 Remote control (remote control) section 16 and laser disc player 1
5, a character input circuit 17 for generating character information (character data) for a menu, and a video data from the video input unit 17 and character data from the character generating circuit 18. A combining unit 19 for combining;
A video output unit 20 for outputting video characters and the like of a menu to the display monitor 6 of the seat device 1; an ID input unit 21 for inputting a unique number (ID) for distinguishing the seat from other seats to the control unit 13; It is composed of The character generation circuit 18
The character data is stored in a storage device such as a ROM in advance, and the character data is output according to an instruction from the control unit 13.

When order data from the touch panel 5 of the customer seat apparatus 1 is sent to the kitchen apparatus 3, the order data is input from the data input section 12a, and
The unique number (ID) from the input unit 21 is added to the order data, and is output from the data output unit 14 to the kitchen apparatus 3 via the data tally unit 2.

When an image such as a menu is to be displayed on the display monitor 6 of the customer seat apparatus 1, a control signal is sent from the control section 13 to the remote control section 16 to operate the laser disk player 15 and output video data. Then, the data is transmitted to the synthesizing unit 19 via the video input unit 17. On the other hand, the character data is generated by the character generation circuit 18 according to the instruction of the control unit 13 and transmitted to the synthesizing unit 19. The synthesizing unit 19 synthesizes the video data and the character data. Output.

Further, the data transmitted from the kitchen apparatus 3 is input from the data input section 12b via the data tabulation section 2, processed by the control section 13, and processed by the synthesis section 19,
This is sent to the display monitor 6 via the video output unit 20.

Next, the data totaling section 2 will be described with reference to the block diagram of FIG. The data tabulation unit 2 is shown in FIG.
, An input unit 22a for inputting order data from the image display control unit 7 of the customer seat apparatus 1, an input unit 22b for inputting data from the kitchen apparatus 3, a control unit 23 for performing various processes, A memory unit 24 composed of a RAM or the like for storing order data, a display monitor 25 for the serving person to grasp the order status and the cooking status, and the keyboard 2
6, an output unit 27 a that outputs data to the image display control unit 7 of the customer seat device 1, and an output unit 27 b that outputs order data to the kitchen device 3.

In particular, the control unit 23 includes a data analysis unit that analyzes input data, a classification control unit that totals order data and classifies the data for each type of dish, and a communication control unit that transfers data to desired units. Unit, a video signal output circuit, and a character generation circuit (all not shown). The data analysis unit, the classification control unit, and the communication control unit are controlled by a program. The video signal output circuit and the character generation circuit are the same as the laser disk player 15 and the character generation circuit 18 shown in FIG. It has a configuration.

When the order data from the customer seat device 1 is input from the input unit 22a, the data is analyzed by the data analysis unit in the control unit 23, and further, the data is analyzed by the classification control unit and totalized for each type of dish. Classify and store in the memory unit 24. Then, the order data is transmitted to the kitchen apparatus 3 of each kitchen 8 that cooks each dish via the output unit 27b.

In the kitchen 8, when a signal (end data) indicating that cooking is completed is input by the cook, the data is input from the input unit 22b to the data totaling unit 2, and the control unit 23 analyzes the data. After performing the classification process, the data of the corresponding portion of the memory unit 24 is updated,
Output data is output from the output unit 27a to the image display control unit 7, and a message is displayed on the display monitor 6 indicating that cooking is completed.

When the memory section 24 is updated with the end data, the updated data is also transmitted to the serving display monitor 25 to indicate that the cooking of the dish has been completed, and to be notified by voice or the like. The waiter confirms at which seat the cooked dish is prepared by the display or sound of the wait display monitor 25, and goes to the kitchen 8 to get the cooked food.
Carry to the audience.

Further, if the data tallying unit 2 is connected to a monitoring device (not shown) that monitors data collectively via the modem 10 and the dedicated line 11, etc., the restaurant manager will be able to The database can be used to store sales, the time at which the order was received, the menu and quantity ordered, and the time from when the order was received until it was carried to the customer's seat. Vacancy information and the like can be easily known, which can be used for business management.

Next, a display method on the display monitor 6 'of the kitchen apparatus 3 will be described with reference to FIG. FIG.
It is explanatory drawing of the example of a display on the display monitor 6 'of the kitchen apparatus 3. As shown in FIG. 4, the seat number, order item, quantity, order time, progress status, and remarks can be displayed in the order in which the order is received. Then, the cook can easily see what display and how many dishes should be prepared by looking at this display.

Next, an order method using the order system having the above configuration will be described with reference to FIG. 1 and FIGS. 5 to 8 are flowcharts showing an order method using the order system of the present embodiment. First, as shown in FIG. 5, the menu information is displayed on the display monitor 6 of the customer seat apparatus 1 by operating the laser disk player 15 and the like of the image display control unit 7 (101).
The customer selects a menu while watching the display on the display monitor 6, switches the screen from the touch panel 5 to the input screen (102), and inputs the food to be ordered and its quantity (order data) from the touch panel 5 (103). ).

The image display control unit 7 adds the unique number (ID) of the customer seat and the time of receiving the order to the order data input from the touch panel 5 (104).
Transmission at a speed of, for example, 9600 bits / sec (10
5).

Next, as shown in FIG.
In step (111), when order data is received (111), the order data is analyzed, classified according to the type of dish (112), and stored in the memory unit 24 (113). And the memory unit 2
4 is transmitted to the serving display monitor 25 to display the order status on the serving display monitor 25 (1).
14). Also, the order data is taken out from the memory unit 24, the order data is totaled for each kitchen to be cooked, and transferred to the kitchen apparatus 3 (115).

In the display monitor 6 'of the kitchen apparatus 3, FIG.
As shown in (1), when the order data is received (121), the received order data is displayed (122), and the cook cooks according to the display on the display monitor 6 '. From 5 ', the display portion of the dish is pressed, and a signal (end data) indicating that the cooking is completed is input (123) and transmitted to the data totaling section 2 (124).

In the data tabulation unit 2, as shown in FIG.
When the end data is received (131), the corresponding data in the memory unit 24 is updated (132), and the updated data is transmitted to the serving display monitor 25 to display that the cooking is completed (133). Further, the update data is transmitted from the data tabulation unit 2 to the image display control unit 7 of the customer seat apparatus 1 (13).
4). Then, a message indicating that cooking is completed is displayed on the display monitor 6 of the customer seat apparatus 1. In this way, the order method of the present embodiment is executed.

According to the order system of this embodiment, each customer seat 4 is provided with the touch panel 5 for input, the display monitor 6 and the image display control unit 7, and the touch panel 5 is provided in each kitchen 8. And a kitchen unit 3 having a display monitor 6 ', and the customer looks at the display monitor 6 at the seat and inputs a meal menu by himself / herself from the touch panel 5 to place an order. Since it is displayed, the waiter does not need to perform the order work, the work of the waiter can be reduced and the efficiency of the work can be improved, and the number of waiters is reduced and the labor cost is reduced. There is an effect that can be.

Further, since it is no longer necessary to transmit an order from a customer to a serving and from a serving to a cook as in the prior art, there is an effect that errors such as transmission errors and forgetting to take orders can be eliminated.

Further, by connecting the data tabulation unit 2 to a monitoring device through the dedicated line 11 or the like, the sales of each store, the rotation status of the seats, the popular menu, and the like can be collectively monitored so that the data can be used for business management. Yes, especially
In a large-scale restaurant or the like having many branches, there is an effect that the operation and management can be performed efficiently.

[0042]

According to the first aspect of the present invention, a meal menu is displayed on the seat side display section of the seat apparatus, order data is input from the seat side input section, and the control section receives and analyzes the order data. The order data is output to the serving display unit, and is output to the kitchen-side display unit of the kitchen device that cooks the dish indicated by the order data, and the control unit controls the kitchen of the kitchen device.
End data indicating the end of cooking input from the side input unit
Is analyzed and classified, and the customer seat device into which the order data is input.
The end data is output to the display on the customer side of the
Since the order system Ru display the message, since the purpose of the order data is displayed is sent to the kitchen device provided for each kitchen to cook food depending on the type of cooking, cook in kitchens kitchens Corresponding orders can be known directly from the display on the kitchen side, and because there is no need for wait ordering, the work of waiters can be reduced and services can be improved, and the number of waiters can be reduced. Ri effect there that can reduce labor costs and, versus further by the end data
A message indicating the end of cooking is displayed on the display on the seating side of the corresponding seating device
Is displayed to inform the audience that cooking is complete.
Effect there Ru that.

According to the second aspect of the present invention, the control unit includes:
Stores order data and end data , as well as sales,
Time of receiving order, menu and quantity ordered, order
Database of the time from receipt to transport to the audience
A storage unit for storing the respective data managing monitoring device is connected to a modem for outputting data in the storage unit to the dedicated line can be connected, the control unit, receives the end data of the completion of cooking from the kitchen device Analyze and classify, update the corresponding part of the storage unit, output the update data to the serving display device to display the end of cooking, and send the update data to the corresponding customer seat device to send a message of the end of cooking. Since the order system according to claim 1 is displayed,
Using a monitoring device connected to a dedicated line, you can grasp sales, turnover of seats, popular menus, etc.
It can be used for business management, and the completion of cooking is displayed on the supply display device, so the waiter can confirm the finished food, go to the kitchen to get the food, and carry it to the customer seat, Upon receiving the update data, a message indicating the end of cooking is immediately displayed on the corresponding display on the seating side, and the message
Effect can be informed of the completion of cooking there Ru.

[Brief description of the drawings]

FIG. 1 is a system block diagram of an order system according to an embodiment of the present invention.

FIG. 2 is a block diagram illustrating a configuration of an image display control unit of the order system according to the embodiment.

FIG. 3 is a block diagram illustrating a data totaling unit of the order system according to the embodiment;

FIG. 4 is an explanatory diagram showing a display example in the kitchen apparatus of the present embodiment.

FIG. 5 is a flowchart of an order method in the customer seat device of the order system of the present embodiment.

FIG. 6 is a flowchart of an order method in a data tabulation unit of the order system according to the embodiment.

FIG. 7 is a flowchart of an order method in the kitchen apparatus of the order system according to the present embodiment.

FIG. 8 is a flowchart of an order method in a data tabulation unit of the order system according to the embodiment.

FIG. 9 is a block diagram of a conventional call-only device.

[Explanation of symbols]

1 ... Seat equipment, 2 ... Data aggregation section, 3 ... Kitchen equipment,
4 ... Seat, 5 ... Touch panel, 6 ... Display monitor, 7 ... Image display control unit, 8 ... Kitchen, 10 ... Modem, 11 ... Dedicated line, 12 ... Data input unit, 13
... Control unit, 14 ... Data output unit, 15 ... Laser disk player, 16 ... Remote control unit,
17 ... Video input unit 18 ... Character generation circuit 19 ...
Synthesizing unit, 20: video output unit, 21: ID input unit, 2
2 ... input unit, 23 ... control unit, 24 ... memory unit, 25
... display monitor, 26 ... keyboard, 27 ... output unit, 31 ... transmitter, 32 ... receiver, 33 ... input button, 34 ... transmission unit, 35 ... ID addition unit, 36 ...
Receiver 37 Display

──────────────────────────────────────────────────続 き Continued on the front page (58) Field surveyed (Int.Cl. ⁷ , DB name) G06F 17/60 120 G07G 1/12 361

Claims (2)

(57) [Claims] 1. Displaying a meal menu and ending cooking
Display a message indicating that cooking is complete
And Shimesuru audience side display unit, audience apparatus comprising an audience side input unit for inputting order data orders and quantities are plurality, and kitchen side display unit for displaying the order data with respect to the order A kitchen apparatus having a kitchen-side input unit for inputting end data for instructing the end of cooking is provided for each kitchen that cooks a dish according to the type of dish, and a serving device that displays the order data and the end data. A display device, which controls communication of data between the customer seat device, the kitchen device, and the serving display device, analyzes and classifies order data input from the customer seat device, and The order data is transmitted to the display device and the order data is transmitted to the kitchen device of the kitchen that cooks the dish indicated by the order data, and the end data input from the kitchen device is transmitted.
Analyze and classify the data, and enter the order data
A control unit for transmitting the end data to the device . 2. A control unit stores order data and end data, as well as sales, an order receiving time, and an order
Menu, quantity, and order, and then brought to the audience
A storage unit that stores the time until the data is stored as a database, a modem that outputs the data in the storage unit is connected to a dedicated line to which a monitoring device that manages the data is connectable, and an end is input from the kitchen device. Analyzing the data and performing a classification process, updating the data of the corresponding part of the storage unit, transmitting the updated data to the serving display device, and transmitting the order data corresponding to the end data to the customer seat device in which the order data corresponding to the end data is input. A control unit that transmits update data, wherein the serving display device is a serving display device that displays the end of cooking of the dish indicated by the update data when receiving the update data from the control unit. 2. The order system according to claim 1, wherein the system is a seat device that displays a message indicating that cooking is completed on a seat side display unit when receiving update data from the control unit. Beam.