JP2016009311A - Medium transaction device - Google Patents

Abstract

PROBLEM TO BE SOLVED: To allow a customer to recognize a reason why an input bank bill is returned, when the serial number of the bank bill cannot be read.SOLUTION: An automatic teller machine 1 includes: a customer service unit 3 for receiving an operation about a bank bill; a depositing/dispensing port 5 for taking the bank bill from the outside or discharging it to the outside; a conveyance unit for conveying the bank bill; a differentiation unit for reading the serial number of the conveyed bank bill; and a control unit 12 for presenting a handling method information about the serial number to an operation display part 6 when the serial number cannot be read by the differentiation unit.

Description

  The present invention relates to a medium transaction apparatus, and is suitable for application to, for example, an automatic teller machine (ATM) that performs a desired transaction by inserting a medium such as banknotes.

  2. Description of the Related Art Conventionally, in an automatic cash transaction apparatus or the like used in a financial institution or a store, for example, a customer deposits cash such as banknotes or coins according to transaction details with a customer, and cash is withdrawn to a customer. As an automatic teller machine, for example, a banknote depositing / withdrawing part that exchanges banknotes with customers, a discrimination part that discriminates the denomination and authenticity of the inserted banknotes and identifies the serial number of the banknotes, and input There is one having a temporary storage unit for temporarily storing the banknotes, a transport unit for transporting banknotes, and a banknote storage for storing banknotes for each denomination.

  Such an automatic teller machine includes one that returns bills identified as abnormal to a customer (see, for example, Patent Document 1).

JP2013-80500A

  Such an automatic teller machine only returns the banknote to the customer when the serial number of the inserted banknote cannot be read, so it is difficult for the customer to recognize the reason why the banknote was returned. It was. For this reason, the customer may insert the returned banknote again as it is, and in that case, the automatic teller machine may not read the serial number and may return the banknote again.

  The present invention has been made in consideration of the above points, and intends to propose a medium transaction apparatus capable of enhancing functionality.

  In order to solve such a problem, in the medium transaction apparatus of the present invention, an operation unit that accepts an operation related to a sheet-like medium, an inlet / outlet that takes in or discharges the medium from the outside, a conveyance unit that conveys the medium, A discrimination unit that reads the serial number of the conveyed medium and a control unit that presents coping information about the serial number to the presentation unit when the serial number cannot be read by the discrimination unit are provided.

  This medium transaction apparatus can make a customer recognize easily the factor by which the inserted medium was returned.

  According to the present invention, it is possible to make the customer easily recognize the factor that the inserted medium is returned. Thus, the present invention can realize a medium transaction apparatus that can improve functionality.

It is a perspective view which shows the structure of an automatic teller machine. It is a left view which shows the structure of a banknote depositing / withdrawing machine. It is a basic diagram which shows the structure of a banknote. It is a flowchart which shows a money_receiving | payment process procedure. It is a basic diagram which shows the reinjection instruction | indication screen after banknote direction change. It is a basic diagram which shows a banknote corner break detection reinjection instruction | indication screen. It is a basic diagram which shows a banknote edge break detection reinjection instruction | indication screen. It is a basic diagram which shows a serial number partial foreign material sticking detection reinjection instruction | indication screen. It is a basic diagram which shows a serial number partial foreign material overlap detection reinjection instruction | indication screen. It is a basic diagram which shows a banknote double feed detection reinjection instruction | indication screen. It is a basic diagram which shows a serial number partial pollution detection window carrying-in instruction screen. It is a basic diagram which shows a serial number partial damage detection window carrying-in directions screen. It is an approximate line figure showing a bill corner breakage detection window bringing-in instruction screen.

  Hereinafter, modes for carrying out the invention (hereinafter referred to as embodiments) will be described with reference to the drawings.

[1. Embodiment]
[1-1. Configuration of automatic teller machine]
As shown in FIG. 1, the automatic teller machine 1 is configured around a box-shaped housing 2, and is installed in a financial institution, for example, for a deposit transaction or a withdrawal transaction with a customer. Transactions related to cash. The housing 2 is provided with a customer service section 3 at a position where it is easy to insert bills or operate with a touch panel while the customer faces the front side.

  The customer service section 3 is provided with a card entry / exit port 4, a deposit / withdrawal port 5, an operation display unit 6, a numeric keypad 7 and a receipt issuance port 8. Receives information and accepts operation instructions. The card entry / exit 4 is a portion into which various cards such as a cash card are inserted or ejected. A card processing unit (not shown) for reading account numbers and the like magnetically recorded on various cards is provided on the back side of the card slot 4. The deposit / withdrawal port 5 is a portion where a bill to be deposited by a customer is inserted and a bill to be dispensed to the customer is discharged. The deposit / withdrawal port 5 is opened or closed by driving a shutter. The operation display unit 6 is integrated with an LCD (Liquid Crystal Display) that displays an operation screen at the time of transaction and a touch panel for selecting a transaction type, inputting a personal identification number, transaction amount, and the like. The numeric keypad 7 is a physical key that accepts input of numbers such as “0” to “9”, and is used at the time of input operation such as a password or transaction amount. The receipt issuing port 8 is a part that issues a receipt on which transaction details are printed at the end of transaction processing. Incidentally, a receipt processing unit (not shown) for printing transaction contents and the like on the receipt is provided on the back side of the receipt issuing port 8.

  In the housing 2, a main control unit 9 that performs overall control of the entire automatic cash transaction apparatus 1, a banknote depositing and dispensing machine 10 that performs various processes related to banknotes, and the like are provided. The main control unit 9 is mainly configured by a CPU (Central Processing Unit) (not shown), and has a predetermined value from a storage unit 30 including a ROM (Read Only Memory), a RAM (Random Access Memory), a hard disk drive, a flash memory, and the like. By reading and executing the program, each unit is controlled to perform various processes such as deposit transactions and withdrawal transactions.

  In the following, the side facing the user of the automatic teller machine 1 is the front side, the opposite is the rear side, the left and right are the left side and the right side as viewed from the user facing the front side, respectively, and the upper side and The lower side is defined and described.

[1-2. Internal configuration of banknote depositing and dispensing machine]
As shown in FIG. 2, in the banknote depositing / dispensing machine 10, the control unit 12 controls each unit (the banknote depositing / dispensing unit 16, the transport unit 24, the discrimination unit 18, the temporary storage unit 20, the bill storage unit 26, and the reject storage unit 28). Control.

  The control unit 12 is mainly configured by a CPU (not shown), and controls each unit by reading and executing a predetermined program from the storage unit 14 (FIG. 1) including a ROM, a RAM, a hard disk drive, a flash memory, and the like. Then, various processes such as deposit transactions and withdrawal transactions are performed.

  Inside the banknote depositing / dispensing machine 10, a banknote depositing / dispensing part 16, a discrimination part 18 for judging the denomination and authenticity of the banknote, a temporary holding part 20 for temporarily retaining deposited banknotes, and the like are provided on the upper side. Yes.

  The banknote deposit / withdrawal unit 16 separates banknotes input from customers one by one and feeds them to the transport unit 24. The transport unit 24 transports rectangular banknotes in the short direction along a transport path indicated by a thick line in the drawing by a roller, a belt, or the like (not shown). The conveyance part 24 conveys a banknote so that the discrimination part 18 may be penetrated in the front-back direction, and has connected the back side of the said discrimination part 18, the temporary storage part 20, and the banknote depositing / withdrawing part 16, respectively. Moreover, the conveyance part 24 has connected the front side of the discrimination part 18, the banknote depositing / withdrawing part 16, the banknote storage 26, and the rejection store | warehouse 28. FIG.

  The discrimination unit 18 includes a magnetic detection unit that detects magnetic ink attached to the banknote, an optical detection unit that detects an image of the banknote, and a thickness detection unit that detects the thickness of the banknote. While transporting banknotes inside, using the magnetic detection unit, optical detection unit and thickness detection unit, the denomination and authenticity of the banknote and the degree of damage (loss) etc. are discriminated, and the discrimination result is the control unit 12 is notified. Moreover, the discrimination part 18 reads and identifies the serial number which is the banknote identification information comprised by the alphanumeric character etc. which were provided for every banknote and were previously printed on the one surface of the banknote from the image data of the imaged banknote. At this time, the discrimination unit 18 notifies the control unit 12 of the identified character as an identification result. In response to this, the control unit 12 determines the transport destination of the banknote based on the acquired discrimination result and identification result.

  As shown in FIG. 3, the banknote BL is given a serial number ID at the upper left, for example. The serial number ID is composed of, for example, English characters such as alphabets and numbers 0 to 9. This serial number is stored when the banknote is jammed inside the automated teller machine 1 or when the automated teller machine 1 takes in a banknote that the customer forgets to take, etc. It is used when bills are identified from the number identification result and presented to the customer as evidence information. In addition, when a counterfeit ticket is found in the automatic teller machine 1, the serial number collates the serial number of the counterfeit ticket with the stored serial number identification result and transaction information, and the process of depositing into the automatic teller machine 1 Or banknotes deposited by the customer, it is used when presenting to the customer as evidence information. Furthermore, serial numbers have forged tickets distributed in large quantities, and when the serial numbers of those counterfeit tickets are specified, the serial numbers are registered in the discrimination unit 18 in advance, and the number of characters of a certain number or more is registered. It is also used to detect a bill as a forged ticket when a matched bill is inserted.

  The temporary holding unit 20 temporarily holds the banknotes that are inserted from the customer into the banknote depositing / withdrawing unit 16 at the time of depositing and identified as depositable by the discrimination unit 18 until the depositing is confirmed. On the other hand, rejected banknotes identified as being unacceptable by the discrimination unit 18 are discharged to the banknote deposit / withdrawal unit 16 without being held by the temporary holding unit 20.

  Further, inside the banknote depositing / dispensing machine 10, on the lower side, a banknote 26 of each money type, a banknote discriminated as a banknote (so-called damaged banknote) damaged in the discrimination section 18, a banknote discriminated as a fake bill, and 5,000 A reject box 28 for storing denominated banknotes such as tickets and 2,000 tickets is provided. The banknote storage 26 takes in and stores the banknotes transported from the transport unit 24 by the storage and discharge mechanism, and discharges the stored banknotes and supplies them to the transport unit 24.

  In such a configuration, in the automatic teller machine 1, the main control unit 9 and the control unit 12 control each unit based on the banknote discrimination result and the identification result by the discrimination unit 18 to perform banknote depositing and dispensing processing. Do.

  That is, in the automatic teller machine 1, when a deposit transaction is selected by the customer via the operation display unit 6 and a bill is inserted into the deposit / withdrawal port 5 at the time of deposit transaction, the bill is inserted into the bill deposit / withdrawal unit 16. To the discrimination unit 18 one by one. Here, the automatic teller machine 1 conveys the normal banknote determined to be depositable based on the discrimination result and the identification result of the discrimination unit 18 to the temporary storage unit 20 and temporarily stores it. On the other hand, the automatic teller machine 1 returns the deposited reject banknote determined to be unsuitable for depositing to the banknote depositing / dispensing unit 16 and returning it to the customer by opening the shutter. Thereafter, when the deposit amount is confirmed by the customer, the automatic teller machine 1 conveys the banknotes stored in the temporary holding unit 20 to the discrimination unit 18 to obtain the discrimination result and the identification result of the serial number. Here, the automatic teller machine 1 conveys and stores the banknotes determined to be storable based on the discrimination result and the identification result of the discrimination unit 18 to each banknote storage 26 according to the denomination. On the other hand, the automatic teller machine 1 conveys the deposit reject banknote determined to be unsuitable for storage to the reject store 28.

  On the other hand, at the time of withdrawal transaction, when the withdrawal transaction is selected by the customer via the operation display unit 6 and the withdrawal amount is input by the customer, the number of banknotes for each denomination required according to the requested amount. The banknotes are fed out from each banknote storage 26 according to the number of banknotes for each denomination and conveyed to the discrimination unit 18 to obtain the discrimination result and the identification number identification result. Here, the automatic teller machine 1 conveys the normal banknote determined to be able to withdraw based on the discrimination result and the identification result of the discrimination unit 18 to the banknote deposit and withdrawal unit 16. On the other hand, the automatic teller machine 1 transports the withdrawal reject banknote determined to be unsuitable for withdrawal to the temporary storage unit 20 and temporarily stores it. And when the banknote for request | requirement money amount is integrated | stacked on the banknote depositing / withdrawing part 16, the automatic teller machine 1 will open a shutter. Thereby, it will be in the state which can receive the banknote currently accumulated in the banknote depositing / withdrawing part 16, and a customer receives this banknote. Thereafter, the automatic teller machine 1 conveys and stores the withdrawal reject banknotes stored in the temporary storage unit 20 to the reject store 28.

[1-3. Deposit processing]
A specific processing procedure of the deposit process will be described with reference to the flowchart of FIG. The control unit 12 reads and executes the deposit processing program from the storage unit 14 to start the deposit processing procedure RT1, and proceeds to step SP1.

  In step SP1, when the deposit transaction is selected by the customer via the operation display unit 6 and a bill is inserted into the deposit / withdrawal port 5 in step SP1, the control unit 12 converts the inserted bill into the bill deposit / withdrawal unit 16. Are conveyed one by one to the discrimination unit 18, and the serial number of the banknote is read in the discrimination unit 18, and the process proceeds to step SP2.

  In step SP2, the control unit 12 determines whether or not reading of the serial number of the banknote has failed in the discrimination unit 18. If a negative result is obtained here, this indicates that the inserted banknote is a bankable banknote. At this time, the control unit 12 moves to step SP3 and transports the banknote to the temporary storage unit 20. When the deposit amount is confirmed by the customer after that, it is transported to and stored in each bill storage 26 according to the denomination, and the process proceeds to step SP13 to complete the deposit processing procedure RT1. On the other hand, if an affirmative result is obtained in step SP2, this indicates that the inserted banknote is a banknote not suitable for depositing. At this time, the control unit 12 moves to step SP4, and the banknote is inserted into the banknote depositing / dispensing unit. It returns to a customer by returning to 16 and opening a shutter.

  Here, the serial number part which is the part where the serial number is attached in the inserted banknote is broken, dirty, cut, foreign matter sticking to the serial number part, foreign matter overlapping, If the serial number cannot be read even though the banknotes are double-fed and the serial number portion is not hidden, the control unit 12 determines that the serial number is in a poor reading state and proceeds from step SP4 to step SP5. .

  In step SP5, the control unit 12 causes the operation display unit 6 to display the post-change banknote re-insertion instruction screen DIP1 shown in FIG. 5 and waits until the customer changes the direction of the banknotes and re-inserts. This re-insertion instruction screen DIP1 after changing the banknote orientation indicates that the serial number of the inserted banknote could not be read, and a sentence and an image prompting the customer to change the banknote orientation and insert it again into the banknote deposit and withdrawal unit 16 Is displayed. Moreover, the re-insertion instruction screen DIP1 after changing the banknote orientation displays an image obtained by capturing the banknotes returned to the customer this time in the discrimination unit 18. In addition, a confirmation button BOK1 is displayed on the reinsertion instruction screen DIP1 after changing the banknote orientation. When the customer confirms the content displayed on the re-insertion instruction screen DIP1 after changing the banknote orientation, the customer presses the confirmation button BOK1, changes the direction of the banknote, and re-inserts it into the banknote deposit / withdrawal unit 16. Here, changing the direction of the banknote means that the banknote is rotated 180 degrees around the axis along the thickness direction, which is a direction perpendicular to the plane direction, along the plane direction in which the plane of the banknote extends. Is shown.

  When the confirmation button BOK1 is pressed by the customer, the control unit 12 returns to step SP1 and transports the re-inserted banknotes one by one from the banknote depositing / withdrawing unit 16 to the discrimination unit 18, and the serial number of the banknotes in the discrimination unit 18 Read.

  As described above, when the automatic teller machine 1 returns the banknote determined to be a deposit-rejected banknote whose serial number cannot be read to the customer, the banknote is folded into the serial number portion of the inserted banknote, which is damaged, damaged, stuck with foreign matter, and foreign matter. If the serial number cannot be read even though there is no overlap between the banknotes or the banknotes, the operation display unit 6 returns the banknote as the deposit rejection serial number factor information because the serial number could not be read. To be displayed. For this reason, the automatic teller machine 1 can notify the customer that the reason for returning the banknote is that the serial number could not be read.

  Moreover, the automatic teller machine 1 displayed the treatment guidance information which shows the treatment which a customer should take with respect to the returned banknote on the operation display part 6 with the payment rejection serial number factor information. Thereby, the automatic teller machine 1 can guide the treatment to be performed next to the customer and instruct the correct treatment.

  Here, the discriminating unit 18 may have a local malfunction due to the dirt of the sensor or the like at the location where the serial number portion of the bill is read (for example, the upper left in the bill) in the built-in optical detection unit. In that case, even if the identification unit 18 cannot read the serial number located at the upper left of the banknote, the serial number that is positioned at the lower right of the banknote by changing the direction of the banknote may be read. For this reason, the automatic teller machine 1 is not able to read the serial number even though it is broken at the serial number portion of the banknote, and no fouling, breakage, foreign matter sticking, foreign matter overlap, or banknote overlap occurs. In such a case, changing the direction of the bill and re-inserting it is presented to the customer as treatment guidance information. Thereby, the automatic teller machine 1 can raise possibility of reading the serial number of the banknote inserted again.

  On the other hand, when it is determined by the optical detection unit and the thickness detection unit of the discrimination unit 18 that the factor that could not read the serial number of the banknote is a banknote fold, the control unit 12 determines that the banknote is broken, The process proceeds from step SP4 to step SP6, and a bill break detection reinsertion instruction screen which is either a bill corner break detection reinsertion instruction screen DIP11 or a bill edge break detection reinsertion instruction screen DIP21 described later is displayed on the operation display unit 6.

  In step SP6, the control unit 12 determines that the banknote is bent when the factor that the serial number of the banknote could not be read is a banknote being bent, and the banknote breakage detection re-injection instruction shown in FIG. The screen DIP11 is displayed on the operation display unit 6, and the apparatus waits until the customer corrects the corner of the bill and re-inserts it. This bill corner breakage detection re-insertion instruction screen DIP11 indicates that the serial number arranged at the upper left corner of the inserted bill cannot be read because the bill corner is broken, and the bill corner breaks. Is displayed and a sentence and an image are displayed prompting the customer to insert the bill into the banknote depositing / withdrawing unit 16 again as a normal shape. In addition, the banknote corner break detection reinjection instruction screen DIP11 displays an image obtained by capturing the banknote BL returned to the customer this time in the discrimination unit 18. The banknote BL has a corner fold BFC in the upper left, and the corner fold BFC hides a part of the serial number. In addition, a confirmation button BOK11 is displayed on the bill corner breakage detection reinstruction instruction screen DIP11. When the customer confirms the contents displayed on the bill corner break detection re-insertion instruction screen DIP11, the customer presses the confirmation button BOK11, corrects the corner break of the bill, and inserts it again into the bill deposit / withdrawal unit 16.

  On the other hand, the control part 12 determines that it is a banknote edge broken state, when it determines that the factor which could not read the serial number of a banknote is a banknote edge breakage, and the banknote edge breakage detection reinjection instruction | indication screen DIP21 shown in FIG. Is displayed on the operation display unit 6 and waits until the customer corrects the folding of the end of the bill and re-inserts it. The banknote edge break detection / reinsertion instruction screen DIP21 has a serial number arranged at the upper left corner of the inserted banknote because the end of the banknote in the longitudinal direction is folded linearly along the short direction. A text and an image indicating that the customer has not been read, and prompting the customer to correct the folding of the edge of the banknote and insert it again into the banknote depositing and dispensing unit 16 as a normal shape are displayed. Further, the bill edge breakage detection reinjection instruction screen DIP21 displays an image obtained by capturing the bill BL returned to the customer this time in the discrimination unit 18. The banknote BL has an end folding part BFE at the left end, and the end folding part BFE hides a part of the serial number. In addition, a confirmation button BOK21 is displayed on the banknote edge breakage detection reinjection instruction screen DIP21. When the customer confirms the content displayed on the bill edge break detection reinjection instruction screen DIP21, the customer presses the confirmation button BOK21, corrects the folding of the edge of the bill, and inserts it again into the bill deposit / withdrawal unit 16.

  When the confirmation button BOK11 or BOK21 is pressed by the customer, the control unit 12 returns to step SP1, conveys the re-inserted banknotes one by one from the banknote deposit / withdrawal unit 16 to the discrimination unit 18, and the discrimination unit 18 Read the serial number.

  As described above, the automatic teller machine 1 operates to return the banknote because the serial number could not be read when returning the banknote determined to be a deposit reject banknote because the serial number could not be read as the deposit reject serial number factor information. While displaying on the display part 6, it was made to display on the operation display part 6 as serial number unreadable reason information that the serial number was not able to be read because the banknote was broken. Therefore, the automatic teller machine 1 can notify the customer that the reason for returning the banknote is that the serial number could not be read because the banknote was broken.

  Here, the serial number tends to be attached to the corner rather than the central portion of the banknote. For this reason, when a banknote is bent or folded, there is a possibility that the serial number is hidden by the folding. Moreover, since the banknote is only physically bent, the customer can easily correct the fold. For this reason, when the serial number cannot be read due to folding, the automatic teller machine 1 corrects the folding and presents it again as treatment guidance information to the customer. Thereby, the automatic teller machine 1 can raise possibility of reading the serial number of the banknote inserted again.

  On the other hand, when it is determined by the optical detection unit and the thickness detection unit of the identification unit 18 that the serial number of the banknote cannot be read is sticking of a foreign substance such as a seal or tape in the serial number portion, the control unit 12 Then, it is determined that the serial number part foreign matter is stuck, and the process proceeds from step SP4 to step SP7.

  In step SP7, the control unit 12 displays the serial number partial foreign object sticking detection re-injection instruction screen DIP31 shown in FIG. 8 on the operation display unit 6, until the customer peels off the sticker attached to the banknote and reinserts the banknote. stand by. This serial number part foreign matter sticking detection re-injection instruction screen DIP31 indicates that the serial number could not be read because a sticker or the like is stuck on the serial number part of the banknote. A text and an image are displayed prompting the customer to re-enter 16. Moreover, the serial number partial foreign material sticking detection reinjection instruction | indication screen DIP31 has displayed the image which imaged in the discrimination part 18 the banknote BL returned to the customer this time. In this bill BL, a seal SL is attached to the serial number portion, and the seal SL hides a part of the serial number. In addition, a confirmation button BOK31 is displayed on the serial number partial foreign substance sticking detection re-injection instruction screen DIP31. When the customer confirms the content displayed on the serial number partial foreign substance sticking detection re-injection instruction screen DIP31, the customer presses the confirmation button BOK31, peels off the seal SL from the banknote, and re-inserts the banknote into the banknote deposit / withdrawal unit 16.

  When the confirmation button BOK31 is pressed by the customer, the control unit 12 returns to step SP1 and transports the re-inserted banknotes one by one from the banknote depositing / withdrawing unit 16 to the discrimination unit 18, and the serialization number of the banknotes in the discrimination unit 18 Read.

  As described above, the automatic teller machine 1 operates to return the banknote because the serial number could not be read when returning the banknote determined to be a deposit reject banknote because the serial number could not be read as the deposit reject serial number factor information. In addition to displaying on the display unit 6, it is displayed on the operation display unit 6 as serial number unreadable reason information that the serial number could not be read because a foreign matter such as a seal or tape is stuck on the serial number portion of the banknote. I made it. For this reason, the automatic teller machine 1 can notify the customer that the reason for returning the banknote is that the serial number could not be read because a foreign object was stuck on the serial number portion of the banknote.

  Here, when a foreign object is stuck on the banknote, the customer may be able to peel the foreign object from the banknote. For this reason, when the serial number cannot be read due to sticking of the foreign matter, the automatic teller machine 1 presents the customer with the treatment guidance information that the foreign matter is peeled off and the bill is re-inserted. Thereby, the automatic teller machine 1 can raise possibility of reading the serial number of the banknote inserted again.

  On the other hand, when the optical detection unit and the thickness detection unit of the discrimination unit 18 have determined that the serial number of the banknote cannot be read, the receipt etc. are inserted together with the banknote, and the receipt overlaps the serial number part. The unit 12 determines that the serial number partial foreign matter is in an overlapping state, and proceeds from step SP4 to step SP8.

  In step SP8, the control unit 12 displays the serial number partial foreign matter overlap detection reinjection instruction screen DIP41 shown in FIG. 9 on the operation display unit 6, and waits until the customer removes the receipt that overlaps the banknote and reinjects the banknote. To do. This serial number part foreign matter overlap detection reinjection instruction screen DIP41 indicates that a receipt or the like overlaps with the serial number part of the banknote, so that the serial number could not be read. Text and images prompting the customer to re-enter are displayed. Moreover, the serial number partial foreign material overlap detection reinjection instruction screen DIP41 displays an image obtained by capturing the banknote BL returned to the customer this time in the discrimination unit 18. As for this banknote BL, the receipt RC overlaps the serial number portion, and the receipt RC hides a part of the serial number. In addition, a confirmation button BOK41 is displayed on the serial number partial foreign matter overlap detection reintroduction instruction screen DIP41. When the customer confirms the content displayed on the serial number partial foreign matter overlap detection re-injection instruction screen DIP41, the customer presses the confirmation button BOK41, removes the receipt RC from the banknote, and reinserts the banknote into the banknote deposit / withdrawal unit 16.

  When the confirmation button BOK41 is pressed by the customer, the control unit 12 returns to step SP1, conveys the re-inserted banknotes one by one from the banknote deposit / withdrawal unit 16 to the discrimination unit 18, and the serial number of the banknotes in the discrimination unit 18 Read.

  As described above, the automatic teller machine 1 operates to return the banknote because the serial number could not be read when returning the banknote determined to be a deposit reject banknote because the serial number could not be read as the deposit reject serial number factor information. While displaying on the display part 6, it was made to display on the operation display part 6 as serial number unreadable reason information that the serial number was not able to be read because foreign matters, such as a receipt, overlapped with the serial number part of a bill. For this reason, the automatic teller machine 1 can notify the customer that the reason for returning the banknote is that the serial number could not be read because the foreign matter overlapped the serial number portion of the banknote.

  Here, when the foreign material has overlapped with the banknote, it is highly likely that the customer can remove the foreign material from the banknote. For this reason, when the serial number cannot be read due to the overlapping of foreign objects, the automatic teller machine 1 is configured to present to the customer as treatment guidance information that the foreign objects are removed and the banknotes are re-inserted. Thereby, the automatic teller machine 1 can raise possibility of reading the serial number of the banknote inserted again.

  On the other hand, the factor that the serial number of the banknote could not be read by the optical detection unit and the thickness detection unit of the discrimination unit 18 is transported by overlapping two or more banknotes, and the other banknote overlaps the serial number part of one banknote. If it is determined that this is the case, the control unit 12 determines that the bill is in a multi-feed state, and proceeds from step SP4 to step SP9.

  In step SP9, the control unit 12 causes the operation display unit 6 to display a bill double feed detection reinsertion instruction screen DIP51 shown in FIG. 10 and waits until the customer reinserts the bills. This bill double feed detection re-insertion instruction screen DIP51 indicates that the serial number cannot be read because the other bank note overlaps with the serial number portion of one banknote, and the banknote is again inserted into the banknote deposit / withdrawal unit 16 Sentences and images prompting the customer to display are displayed. Moreover, the banknote double feed detection reinjection instruction | indication screen DIP51 is displaying the image which imaged in the discrimination part 18 the banknote BL1 and banknote BL2 which were returned to the customer this time. In the banknote BL1, another banknote BL2 overlaps the serial number part, and the banknote BL2 hides a part of the serial number. In addition, a confirmation button BOK51 is displayed on the bill double feed detection reinjection instruction screen DIP51. When the customer confirms the content displayed on the bill double feed detection re-insertion instruction screen DIP51, the customer presses the confirmation button BOK51 and reinserts the bill into the bill deposit / withdrawal unit 16.

  When the confirmation button BOK51 is pressed by the customer, the control unit 12 returns to step SP1, transports the re-inserted banknotes one by one from the banknote deposit / withdrawal unit 16 to the discrimination unit 18, and the serial number of the banknotes in the discrimination unit 18 Read.

  As described above, the automatic teller machine 1 operates to return the banknote because the serial number could not be read when returning the banknote determined to be a deposit reject banknote because the serial number could not be read as the deposit reject serial number factor information. In addition to displaying on the display unit 6, the fact that the serial number could not be read because another banknote overlaps the serial number part of one banknote is displayed on the operation display unit 6 as serial number unreadable reason information. . For this reason, the automatic teller machine 1 can notify the customer that the reason for returning the banknote is that the serial number could not be read because another banknote overlapped the serial number portion of the banknote.

  Here, since the multi-feeding of banknotes is only carried by overlapping a plurality of banknotes, the customer can easily re-insert the banknotes without performing any special treatment. For this reason, the automatic teller machine 1 is made to show to a customer as treatment guidance information that a banknote is thrown in again, when a serial number cannot be read by banknote double feeding. Thereby, the automatic teller machine 1 can raise possibility of reading the serial number of the banknote inserted again.

  On the other hand, when it is determined by the optical detection unit of the discrimination unit 18 that the factor that the serial number of the banknote cannot be read is the serial number part, the control unit 12 determines that the serial number part is in a contaminated state, The process proceeds from step SP4 to step SP10.

  In step SP10, the control unit 12 causes the operation display unit 6 to display the serial number partial contamination detection window bringing instruction screen DIP61 shown in FIG. The serial number partial contamination detection window bringing instruction screen DIP61 indicates that the serial number of the inserted banknote cannot be read because the serial number of the banknote is dirty and cannot be handled by the automatic teller machine 1. Therefore, texts and images that prompt customers to bring them to the bank counter are displayed. Further, the serial number partial contamination detection window bringing-in instruction screen DIP61 displays an image obtained by enlarging the serial number portion to which the serial number ID is attached among images obtained by capturing the banknotes returned to the customer this time in the discrimination unit 18. . The banknote BL has a soiled part DT with dirt attached to the serial number portion, and the soiled part DT hides a part of the serial number. A confirmation button BOK61 is displayed on the serial number partial contamination detection window bringing-in instruction screen DIP61. When the customer confirms the content displayed on the serial number partial contamination detection window bringing-in instruction screen DIP61, the customer presses the confirmation button BOK61 and moves to the bank window with the banknote.

  When the confirmation button BOK61 is pressed by the customer, the control unit 12 moves to step SP13 and ends the deposit processing procedure RT1.

  As described above, the automatic teller machine 1 displays, together with the deposit rejection factor information, on the operation display unit 6 as the serial number unreadable reason information that the serial number cannot be read because the serial number portion is dirty. . For this reason, the automatic teller machine 1 can notify the customer that the reason for returning the banknote is that the serial number cannot be read because the serial number portion of the banknote is dirty.

  Here, if the serial number portion becomes dirty, it is considered difficult for the customer to remove the contaminated portion DT. For this reason, if the serial number cannot be read due to contamination of the serial number portion, the automatic teller machine 1 does not instruct the customer to remove the contaminated part DT and takes the banknote to the bank counter as treatment guidance information. It was made to present. Thereby, the automatic teller machine 1 can suppress that the returned banknote is thrown in again.

  On the other hand, when the optical detection unit of the discrimination unit 18 determines that the factor that the serial number of the banknote could not be read is damage of the serial number part, the control unit 12 determines that the serial number part is in a damaged state, The process moves from step SP4 to step SP11.

  In step SP11, the control unit 12 causes the operation display unit 6 to display a serial number partial damage detection window bringing instruction screen DIP71 shown in FIG. The serial number partial breakage detection window bringing instruction screen DIP71 indicates that the serial number of the inserted banknote cannot be read because the serial number of the banknote is cut and torn, and is handled by the automatic teller machine 1 Since it is not possible to do so, texts and images prompting customers to bring them to the bank counter are displayed. The serial number partial breakage detection window bringing instruction screen DIP71 displays an image obtained by capturing the banknote returned to the customer this time in the discrimination unit 18. The banknote BL has a damaged portion CT in which the serial number portion is broken, and the damaged portion CT lacks the serial number. A confirmation button BOK71 is displayed on the serial number partial damage detection window bringing-in instruction screen DIP71. When the customer confirms the content displayed on the serial number partial damage detection window bringing-in instruction screen DIP71, the customer presses the confirmation button BOK71 and moves to the bank window with the banknote.

  When the confirmation button BOK71 is pressed by the customer, the control unit 12 moves to step SP13 and ends the deposit processing procedure RT1.

  As described above, the automatic teller machine 1 displays, together with the deposit rejection factor information, on the operation display unit 6 as serial number unreadable reason information that the serial number cannot be read because the serial number portion is broken. . For this reason, the automatic teller machine 1 can notify a customer that the reason for returning the banknote is that the serial number cannot be read because the serial number portion of the banknote is broken.

  Here, if the serial number portion is physically damaged, it is difficult for the customer to repair the damaged portion CT. For this reason, if the serial number cannot be read due to damage to the serial number part, the automatic teller machine 1 does not instruct the customer to repair the damaged part CT, but to bring the banknotes to the bank counter as treatment guidance information. It was made to present. Thereby, the automatic teller machine 1 can suppress that the returned banknote is thrown in again.

  On the other hand, when the optical detection unit of the discrimination unit 18 determines that the factor that the banknote serial number could not be read is the banknote corner breakage and the serial number portion is damaged, the control unit 12 It determines with it being a fouling state, and moves to step SP12 from step SP4.

  In step SP12, the control unit 12 causes the operation display unit 6 to display a banknote corner breakage contamination detection window bringing-in instruction screen DIP81 shown in FIG. The banknote corner breakage detection window bringing instruction screen DIP81 indicates that the banknote number is broken and the serial number portion of the banknote is dirty, so that the serial number of the inserted banknote cannot be read. Since the automatic transaction apparatus 1 cannot handle it, a text and an image prompting to bring it to the bank counter are displayed. Further, the banknote corner breakage detection window bringing instruction screen DIP81 displays an image obtained by capturing the banknote returned to the customer this time in the discrimination unit 18. The banknote BL has a corner fold BFC at the upper left, the corner fold BFC conceals a part of the serial number, and a soiled part DT with dirt attached to the serial number, and the soiled part DT. Hides part of the serial number. In addition, a confirmation button BOK81 is displayed on the bill corner breakage detection window bringing instruction screen DIP81. When the customer confirms the content displayed on the bill corner breakage detection window bringing instruction screen DIP81, the customer presses the confirmation button BOK81 and moves to the bank window with the banknote.

  When the confirmation button BOK81 is pressed by the customer, the control unit 12 moves to step SP13 and ends the deposit processing procedure RT1.

  As described above, the automatic teller machine 1 displays, together with the deposit rejection factor information, the serial number cannot be read because the banknote is folded and the serial number portion is dirty, and is displayed as serial number unreadable reason information. Part 6 is displayed. For this reason, the automatic teller machine 1 can notify a customer that the reason for returning the banknote is that the banknote is broken and the serial number cannot be read because the serial number is dirty.

  Here, the customer can easily correct the corner break because the banknote is only physically bent. However, if the serial number portion becomes dirty, it is difficult for the customer to remove the contaminated portion DT. It is thought that. For this reason, the automatic teller machine 1 does not instruct to correct the corner breakage of the banknote when the serial number cannot be read due to both the corner breakage and the contamination of the serial number portion. Bring it to the customer as treatment guidance information. Thereby, the automatic teller machine 1 can suppress that the returned banknote is thrown in again.

[1-4. effect]
In the above configuration, the automatic teller machine 1 discriminates the state of the inserted banknote in the discrimination unit 18 to obtain the discrimination result, reads the serial number, obtains the identification result, and based on the discrimination result and the identification result, the banknote If the banknote is not stored in the banknote storage 26 because the serial number cannot be read, the banknote is returned to the customer and the banknote Receiving rejection factor information (payment rejection serial number factor information and serial number unreadable reason information) indicating the reason for returning the banknote for return, and treatment guidance information indicating the action to be taken by the customer for the returned banknote; The countermeasure information consisting of is displayed on the operation display unit 6.

  In the conventional automatic teller machine, when the serial number of the inserted banknote cannot be read, the banknote is only returned to the customer, so it is difficult for the customer to recognize the reason why the banknote is returned. It was. For this reason, the customer may insert the returned banknote again as it is, and in that case, the automatic teller machine may not read the serial number and may return the banknote again.

  On the other hand, when the automatic teller machine 1 returns the banknote because the serial number could not be read when returning the banknote that the serial number could not be read and determined to be a deposit reject banknote to the customer, the automatic teller machine 1 operates as the deposit reject serial number factor information. Since it was made to display on the display part 6, it can notify a customer that the reason for returning a banknote is because a serial number was not read.

  Furthermore, since the automatic teller machine 1 displays the treatment guidance information for guiding the treatment to be performed by the customer on the returned banknote together with the deposit rejection serial number factor information on the operation display unit 6, the treatment to be performed next is performed. The customer can be guided and directed to the correct treatment.

  Furthermore, since the automatic teller machine 1 displays the deposit rejection serial number factor information and the treatment guidance information on the operation display unit 6 together with the image of the banknote imaged in the discrimination unit 18 as well as the text, the banknote is returned. The customer can easily recognize the reason and the next action to be performed at a glance.

  Furthermore, since the automatic teller machine 1 displays on the operation display part 6 the image of the banknote containing the serial number imaged in the discrimination part 18, it tells the customer that the automatic teller machine 1 is reading the serial number. It can be recognized, and it is possible to suppress the introduction of counterfeit banknotes that tend to have a plurality of banknotes that are generally given the same serial number, thereby improving the crime prevention effect.

  According to the above structure, the automatic teller machine 1 conveys the banknote, the customer service part 3 which receives the operation regarding the banknote as a paper-like medium, the depositing / withdrawing port 5 which takes in or discharges a banknote from the outside. A transport unit 24, a discrimination unit 18 that reads a serial number of a conveyed banknote, and a control unit 12 that presents countermeasure information related to the serial number to the operation display unit 6 when the serial number cannot be read by the discrimination unit 18. I made it. Thereby, the automatic teller machine 1 can make a customer recognize easily the factor by which the inserted banknote was returned.

[2. Other Embodiments]
In the above-described embodiment, a case has been described in which the present invention is applied when a deposit reject banknote whose serial number cannot be read out of banknotes input from a customer during a deposit transaction is returned to the customer. The present invention is not limited to this. Of the banknotes drawn out from the banknote storage 26 at the time of the withdrawal transaction, the withdrawal reject banknotes whose serial numbers could not be read are not returned to the customer and stored in the reject storage 28 via the temporary storage unit 20. In this case, the present invention may be applied.

  By the way, as mentioned above, the discrimination part 18 has a possibility that the location (for example, the upper left in a banknote) which reads the serial number part of a banknote in the built-in optical detection part may become locally unsatisfactory by the dirt of a sensor. In that case, the discrimination unit 18 may return the plurality of banknotes without reading the serial number of the plurality of banknotes inserted in the direction in which the serial number is located in the upper left. At that time, since the banknote inserted in the direction where the serial number is located in the lower right may be read, in such a case, the banknote inserted in the direction where the serial number is positioned in the lower right is Only a plurality of banknotes inserted in the direction in which the serial number is located in the upper left are returned to the banknote deposit and withdrawal section 16 without being returned to the gold section 16. In such a case, the automatic teller machine 1 may present an instruction to the customer to reverse the direction of the plurality of returned banknotes and put them in again.

  In the above-described embodiment, the captured image of the banknote is displayed on the operation display unit 6. The present invention is not limited to this, and an image of a banknote prepared in advance may be displayed on the operation display unit 6.

  Furthermore, in the above-described embodiment, the countermeasure information is displayed on the operation display unit 6. The present invention is not limited to this, and may be presented to the customer by various means such as voice.

  Furthermore, in the above-described embodiment, the case where the depositing processing program stored in advance in the storage unit 14 is read and executed has been described. The present invention is not limited to this, for example, an interface such as a universal serial bus (USB), a network such as IEEE (Institute of Electrical and Electronics Engineers) 802.3ab, or an external such as a CD-ROM (Compact Disc-Read Only Memory). A deposit processing program may be acquired from the outside via a storage medium and executed.

  Furthermore, in embodiment mentioned above, the case where this invention is applied when reading the serial number of a banknote in the automatic teller machine 1 which transacts cash was described. The present invention is not limited to this. For example, the present invention may be applied to various devices that read unique identification characters attached to thin paper-like media such as gift certificates, money vouchers, and admission tickets. In addition, for example, it is configured by a combination of a plurality of types of apparatuses that perform various processes related to transactions of banknotes and coins, such as banknote depositing and dispensing machines for depositing and unloading banknotes and sealing small bundle payment machines for sealing banknotes every predetermined number. The present invention may be applied to a cash processing apparatus.

  Further, in the above-described embodiment, the case where the present invention is applied to the cash automatic transaction apparatus 1 that performs the deposit transaction and the withdrawal transaction has been described. However, the present invention is not limited to the apparatus that performs only the deposit transaction or the apparatus that performs only the withdrawal transaction. The invention may be applied.

  Furthermore, in embodiment mentioned above, the operation display part 6 as an operation part, the deposit or withdrawal port 5 as an entrance / exit, the conveyance part 24 as a conveyance part, the discrimination part 18 as a discrimination part, and a control part The case where the automatic cash transaction apparatus 1 as a medium transaction apparatus is comprised by the control part 12 of was described. The present invention is not limited to this, and a medium transaction apparatus may be configured by an operation unit, an entrance / exit, a transport unit, a discrimination unit, and a control unit having various other configurations.

  The present invention can also be used in various devices that discriminate and manage banknote serial numbers.

  DESCRIPTION OF SYMBOLS 1 ... Automatic teller machine, 2 ... Case, 3 ... Customer service part, 4 ... Card entrance / exit, 5 ... Deposit / withdrawal port, 6 ... Operation display part, 7 ... Numeric keypad, 8 ... Receipt Issuing port, 9 ... main control unit, 10 ... banknote depositing / dispensing machine, 12 ... control unit, 14 ... storage unit, 16 ... banknote depositing / withdrawing unit, 18 ... identification unit, 20 ... temporary storage unit , 24... Transport unit, 26... Bill storage, 28 .. reject storage, 30... Storage unit, DIP 1 .. reinsert instruction screen after changing banknote orientation, DIP 11. DIP21 …… Bill edge break detection re-injection instruction screen, DIP31 …… Serial number part foreign matter sticking detection re-injection instruction screen, DIP41 …… Serial number part foreign object overlap detection re-injection instruction screen, DIP51 …… Bridge double feed detection re-injection instruction Screen, DIP61 …… Instruction to bring the serial number partial contamination detection window Screen, DIP71 ... serial number partial breakage detection window bringing instruction screen, DIP81 ... bill corner breakage fouling detection window bringing instruction screen, BOK1, BOK11, BOK21, BOK31, BOK41, BOK51, BOK61, BOK71, BOK81 ... confirmation Button, BL ... bill, ID ... serial number, BFC ... corner fold, BFE ... end fold, SL ... seal, RC ... receipt, DT ... soiled, CT ... damaged.

Claims (13)

An operation unit for accepting operations relating to a paper-like medium;
An inlet / outlet for taking in or discharging the medium from the outside;
A transport unit for transporting the medium;
A discrimination section for reading the serial number of the conveyed medium;
A medium transaction apparatus comprising: a control unit that presents coping information related to a serial number to a presentation unit when the serial number cannot be read by the discrimination unit. The transport unit transports the normal medium from which the serial number is read in the discrimination unit and the reject medium from which the serial number cannot be read to different transport destinations,
The medium according to claim 1, wherein the control unit presents reject serial number factor information indicating that the factor that the discrimination unit has determined that the medium is the reject medium is that the serial number of the medium cannot be read. Trading device. The medium transaction apparatus according to claim 2, wherein the control unit presents serial number unreadable reason information indicating a reason why the serial number could not be read. The medium transaction apparatus according to claim 2, wherein the control unit presents treatment guidance information indicating a process to be performed by a user of the medium transaction apparatus regarding the reject medium. The control unit presents serial number unreadable reason information indicating a reason why the serial number could not be read, and treatment guidance information indicating a process to be performed by a user of the medium transaction device regarding the reject medium. The medium transaction apparatus described in 1. The medium transaction apparatus according to claim 1, wherein the control unit displays the countermeasure information on a display. The medium transaction apparatus according to claim 6, wherein the control unit displays an image of a medium including a serial number. The discrimination unit captures an image of a serial number portion to which at least the serial number is assigned in the medium to be conveyed,
The medium transaction apparatus according to claim 7, wherein the control unit displays the image captured by the discrimination unit. The discrimination section reads the serial number of the medium that has been introduced and conveyed from the entrance / exit,
The medium transaction apparatus according to claim 1, wherein the control unit returns a deposit reject medium in which the serial number cannot be read by the discrimination unit from the entrance / exit and presents countermeasure information related to the serial number. The medium transaction apparatus according to claim 9, wherein the control unit prompts to change the direction of the medium and input the medium again into the entrance / exit. The medium according to claim 9, wherein the control unit urges the medium to be corrected and re-entered into the inlet / outlet when the identification unit determines that the serial number cannot be read due to the medium being bent. Trading device. The said control part presents that the said medium cannot be handled with the said medium transaction apparatus, when the said discrimination part discriminate | determines that the said serial number cannot be read because of the contamination of the serial number part in the said medium. Media transaction equipment. The discrimination unit reads the serial number of the medium to be delivered and withdrawn from a storage in which the medium is collected,
The control unit holds a withdrawal reject medium in which the serial number cannot be read in the discrimination unit without discharging from the entrance / exit, and presents countermeasure information related to the serial number. The medium transaction apparatus according to 1.

Images