JP2014167750A - Information terminal, order reception system and information terminal control program - Google Patents

Abstract

An information terminal, an order reception system, and an information terminal control program are provided that can recommend a product that meets customer's preference and has a low inventory at an appropriate timing such as when ordering instead of at the time of accounting.
An order receiving unit, a reading unit, and a notification unit are provided. The order receiving means receives an order for a product. The reading means reads information on a medium possessed by the orderer. The notifying means, upon accepting the order, extracts the product ordered by the orderer in the past from the order history information corresponding to the reading information of the reading means, detects the current inventory number of the extracted product, and detects When the stock quantity is less than the predetermined number, the extracted product is notified.
[Selection] Figure 8

Description

  The present disclosure relates to an information terminal that accepts an order for a product, an order reception system, and a control program for the information terminal.

  For example, a handheld handy terminal is known as an information terminal for receiving an order for a product and wirelessly transmitting it to a kitchen or the like in a restaurant such as a family restaurant or a tavern.

  In addition, as a service when accepting customer orders using such a handy terminal, there is a case where a limited item or a discounted item is recommended as a recommended item from the attendant to the customer verbally.

  In addition, as a service at the time of accounting, there is a service that receives a membership card from a customer and adds privilege points according to the accounting amount to customer information corresponding to the membership card.

JP 2007-147434 A

  There are various ways of accepting a service that verbally informs a customer from a staff member as a recommended item or a limited item as a recommended item. If the customer is not interested, the explanation time is wasted. Sometimes customers feel annoyed.

  An object of an embodiment of the present invention is to provide an information terminal, an order reception system, and an information terminal capable of recommending a product that meets customer's preference and has a small inventory at an appropriate timing such as when ordering instead of when accounting. It is to provide a control program.

  An information terminal according to an embodiment of the present invention includes order receiving means, reading means, and notification means. The order receiving means receives an order for a product. The reading means reads information on a medium possessed by the orderer. The notifying means, upon accepting the order, extracts the product ordered by the orderer in the past from the order history information corresponding to the reading information of the reading means, detects the current inventory number of the extracted product, and detects When the stock quantity is less than the predetermined number, the extracted product is notified.

The block diagram which shows the structure of the order reception system of each embodiment. The figure which shows the format of the customer management information file of each embodiment. The figure which shows the format of the inventory management information file of each embodiment. The figure which shows the external appearance of the handy terminal of each embodiment. The block diagram of the control circuit of the handy terminal of each embodiment. The flowchart which shows control of the order station of each embodiment. The flowchart which shows control of the handy terminal of 1st Embodiment. The figure which shows the display screen of the handy terminal of 1st Embodiment, and its change. The flowchart which shows control of the handy terminal of 2nd Embodiment. The figure which shows the display screen of the handy terminal of 2nd Embodiment, and its change.

[1] A first embodiment will be described below with reference to the drawings.
As shown in FIG. 1, a plurality of information terminals such as handy terminals 1 are arranged in a store that sells merchandise such as food and drink. In the same store, an order station 40 that is a management server, a communication network such as a LAN (local area network) 50, a wireless access unit (also referred to as an access point) 51, a staff terminal 52, a kitchen printer 53, and a POS terminal 54 are provided. Place. The LAN 50 can be connected to an external communication network.

  The handy terminal 1, the order station 40, the LAN 50, the wireless access unit 51, the staff terminal 52, the kitchen printer 53, and the POS terminal 54 constitute an order receiving system for receiving merchandise orders.

  The order station 40 is a computer that executes order acceptance processing, and includes a CPU 41 that functions as a control center. An operation unit 42, a display unit 43, a storage unit such as a hard disk drive (HDD) 44, and a network interface 45 are connected to the CPU 41. The hard disk drive 44 stores a control program 44a necessary for the control of the CPU 41. Further, the hard disk drive 44 functions as a first storage unit that stores the customer management information file 44b and a second storage unit that stores the inventory management information file 44c.

  As shown in FIG. 2, the customer management information file 44b stores the contents of an order received by the handy terminal 1 as order history information and together with customer information for each orderer. Order history information includes “date and time information” that is the customer's visit date and time, “number information” that is the number of customers visiting the customer, “product name information” that is the product name of the product ordered by the customer, and the number of products that the customer has ordered. Includes “number information”. Customer information includes identification information unique to the customer (orderer), such as “customer number information”, the customer ’s “birth date (eg, date only) information”, and the reward points corresponding to the customer's previous purchase amount. Includes “point balance information” which is a balance.

  As shown in FIG. 3, the inventory management information file 44c includes, as inventory management information, “product name information” that is the product name of products stocked in the store, “stock number information” that is the number of products stocked, and stock. "Sales deadline information" that is the expiration date or the expiration date of the product to be stored is stored.

  The network interface 45 performs information communication between the CPU 41 and the wireless access unit 51, the staff terminal 52, the kitchen printer 53, and the POS terminal 54 via the LAN 50.

  The wireless access unit 51 wirelessly transmits information supplied from the order station 40 to the handy terminal 1, and receives information transmitted from the handy terminal 1 and transmits it to the order station 40. The staff terminal 52 has a color liquid crystal display unit, and displays the contents of the order information received from the order station 40 on the color liquid crystal display unit as an order reception screen. The kitchen printer 53 prints an order form for notifying the cooking staff of the kitchen of the contents of the order information received from the order station 40. The POS terminal 54 executes an accounting process (also referred to as a settlement process) based on the order information received from the order station 40.

The CPU 41 of the order station 40 has the following means (1) to (4) as main functions based on the control program 44 a in the hard disk drive 44.
(1) Control means for updating the inventory management information file 44c in accordance with the operation of the operation unit 42 by an attendant, such as at the start of a store.

  (2) When the card information based on the membership card reading operation of the handy terminal 1 is received from the handy terminal 1, the customer information and the order history information corresponding to the card information are read from the customer management information file 44b, and the read information is Control means for transmitting to the handy terminal 1 that is the transmission source of the card information.

  (3) Control means for receiving order information transmitted from the handy terminal 1 and transferring the received order information to the staff terminal 52, the kitchen printer 53, and the POS terminal 54.

  (4) When the accounting process of the POS terminal 54 based on the transferred order information is completed, the inventory management information file 44c is updated based on the order contents subject to the accounting process, and according to the accounting amount. Control means for updating the customer management information file 44b on the basis of generated service points and on the basis of information input by a staff member such as the store visit date and number of customers.

On the other hand, the external appearance of the handy terminal 1 is shown in FIG. The handy terminal 1 includes a base body portion 10 and a lid body portion 20 that is connected to the base body portion 10 through a hinge so as to be freely opened and closed. When a store clerk accepts a customer order, the touch panel type liquid crystal display unit 11 arranged on the operation surface inside the base unit 10 and the inner side of the cover unit 20 are opened by opening the cover unit 20 as shown in the figure. The operation keypad 21 arranged on the operation surface is exposed. When not in use, the lid 20 can be closed and stored in a pocket of an attendant.
The liquid crystal display unit 11 of the base unit 10 functions as an operation means for inputting order information, and displays a large number of operation patterns 11a with product names, product graphics, product pictures (icons) and the like. Arranged and displayed. In addition, the liquid crystal display unit 11 includes, in the uppermost region, a reception radio wave intensity display pattern 11b that indicates the reception intensity of radio waves transmitted from the order station 40 in stages, and a battery that indicates the charge level of the built-in battery in stages. The remaining amount display pattern 11c is displayed.

  The operation keypad 21 of the lid portion 20 also functions as an operation means for inputting order information. The operation keypad 21 includes a number of operation keys 21a with product names, product graphics, product pictures (icons), and the like. Arranged vertically and horizontally.

  The liquid crystal display unit 11 of the base unit 10 is exposed by opening the lid unit 20 in the right direction while holding the base unit 10 with the left hand, and can be touch-operated with the right hand finger. Similarly, the operation keypad 21 of the lid 20 can be touch-operated with the right finger. A plurality of operation keys such as an upward shift key 12, a downward shift key 13, and a circular enter key (ENT key) 14 are arranged on a side surface portion along the longitudinal direction of the base body portion 10. The enter key 14 is for confirming the input order information, and can be pressed with the thumb of the left hand while holding the base 10 with the left hand. Similarly, the upward shift key 12 and the downward shift key 13 can be pressed with the thumb of the left hand while the base unit 10 is held by the left hand.

  In addition, the handy terminal 1 includes a card insertion slot 15 in a lower portion of the base portion 10 through which a membership card (IC card) C that is a recording medium (also referred to as a storage medium) can be inserted and withdrawn. The membership card C is issued by the store according to the desire of the customer who uses the store, and holds “customer number information” which is unique identification information for each customer.

A control circuit of the handy terminal 1 is shown in FIG.
A microcomputer CPU 30 is mounted on the circuit board of the base 10. A touch panel 31, LCD display module 32, ROM 33, RAM 34, IC card reader / writer 35, wireless communication unit 36, upward shift key 12, downward shift key 13, and enter key 14 are connected to the CPU 30.

  The touch panel 31 and the LCD display module 32 constitute a touch panel type liquid crystal display unit 11. That is, the LCD display module 32 displays images such as a large number of operation patterns 11a, a received radio wave intensity display pattern 11b, and a remaining battery level display pattern 11c, and the touch panel 31 transmits the display.

  The ROM 33 stores a control program necessary for the control of the CPU 30, an application program necessary for the order receiving process, and various display pattern data such as characters, figures, and pictures. The RAM 34 stores various types of data that are generated when the processing of the CPU 30 is executed.

  The IC card reader / writer 35 is a reading means for reading information on a medium possessed by the orderer, and reads “customer number information” recorded on the member card C inserted into the card insertion slot 15.

  The wireless communication unit 36 includes an antenna 36a and wirelessly transmits information and signals supplied from the CPU 30 to the wireless access unit 51, and also transmits information wirelessly transmitted from the wireless access unit 51 to the wireless access unit 51. Receive.

  A membrane key 22 is mounted on the circuit board of the lid 20. The membrane key 22 has a large number of contacts that operate in response to pressing of each finger on the operation keys 21a of the operation keypad 21, and supplies signals of these contacts to the CPU 30 of the base unit 10 as order input information.

The CPU 30 of the handy terminal 1 has the following means (11) and (12) as main functions based on the control program in the ROM 33.
(11) Order accepting means for accepting an order for a product in accordance with the operation of the liquid crystal display unit 11 and the operation keypad 21.

  (12) Notification means for notifying of a product that the orderer has ordered in the past and the current inventory quantity is “1” or more and less than a predetermined number when the order is accepted by the order acceptance means. The predetermined number is appropriately selected according to the type of product, the freshness of the product, the scale of the store, the number of customers per day at the store, and the like.

  Specifically, the order receiving means (11) displays a menu screen for order reception on the liquid crystal display unit 11, and receives an order for a product in accordance with an operation on the menu screen.

  More specifically, the notifying means (12) described above is used when the order is received by the order receiving means, that is, when the IC card reader / writer 35 reads the “customer number information” which is the card information of the member card C. Are extracted from order history information corresponding to the read “customer number information” in the order history information of the customer management information file 44b in the order station 40. Further, the notification means detects the current stock quantity of the same product as the extracted product from the inventory management information file 44c in the order station 40. The notification means notifies the extracted product by displaying on the liquid crystal display unit 11 when the detected stock quantity is “1” or more and less than the predetermined number, and the display target product is displayed by the order reception means. If it is an ordered product that has been accepted this time, the display form of the product is switched to a specific display form.

Next, control executed by the CPU 41 of the order station 40 will be described with reference to the flowchart of FIG.
When receiving the card information from the handy terminal 1 (YES in step 101), the CPU 41 reads the customer information and order history information corresponding to the card information from the customer management information file 44b (step 102). At the same time, the CPU 30 reads inventory management information from the customer management information file 44b (step 102). Then, the CPU 30 transmits the read customer information, order history information, and inventory management information to the handy terminal 1 that is the transmission source of the card information (step 103).

  Further, the CPU 41 accepts order information transmitted from the handy terminal 1 (step 104). Subsequently, the CPU 41 transfers the received order information to the staff terminal 52, the kitchen printer 53, and the POS terminal 54 (step 105). Then, when the accounting process of the POS terminal 54 based on the transferred order information is completed, the CPU 41 updates the inventory management information file 44c based on the order contents subjected to the accounting process (step 106). Further, the CPU 41 updates the customer management information file 44b based on the service points generated according to the accounting amount and on the information input by the attendant such as the store visit date and the number of store visitors (step 106).

The control executed by the CPU 30 of the handy terminal 1 will be described with reference to the flowchart of FIG.
The CPU 30 displays the initial screen 60 shown in FIG. 8 on the liquid crystal display unit 11 (step 201). The initial screen 60 includes a new key 61a, an additional key 61b, a table number display field 62, a slip number display field 63, a number of persons display field 64, a charge display field 65, a customer number display field 66, an optional information 1 field 67, and a previous page key. 68a and display of the next page key 68b.

  The store clerk touches the new key 61a when the customer visits the customer for the first time. Subsequently, the clerk selects the table number (or seat number) of the table where the customer is sitting by touching the table number display field 62 and touching the character input screen that is switched according to the touch operation. ,input. The clerk inputs the number of customers by the touch operation on the number display column 64 and the touch operation on the character input screen which is switched according to the touch operation. The clerk inputs his / her person-in-charge code through a touch operation on the person-in-charge display column 65 and a touch operation on a character input screen which is switched according to the touch operation. Note that the person-in-charge code can be initially set at the start of use when the handy terminal 1 is used.

  When the new key 61a is touch-operated (YES in step 202), the CPU 30 takes in the input contents corresponding to the touch operation in the display fields 62, 64, 65, etc., and displays them in the display fields 62, 64, 65, respectively. (Step 203).

  At the time of customer service, the attendant verbally confirms with the customer whether or not the member card C is possessed. When the customer has the membership card C, the attendant receives the membership card C and inserts it into the card insertion slot 15 of the handy terminal 1. With this insertion, the IC card reader / writer 35 reads “customer number information” of the inserted member card C.

  When reading the membership card C (YES in step 204), the CPU 30 transmits the read “customer number information” to the order station 40 (step 205). The CPU 30 displays “customer number information” in the customer number display column 66 in accordance with this transmission. Then, the CPU 30 obtains order history information and inventory management information returned from the order station 40 (step 206).

  The clerk confirms the completion of reading of the member card C by a notification sound emitted from the handy terminal 1, and after confirming that, the member card C is removed from the card insertion slot 15 and returned to the customer. Then, the clerk touches the next page key 68b on the initial screen 60.

  In response to the touch operation of the next page key 68b on the initial screen 60, the CPU 30 displays the order acceptance menu screen 70 shown in FIG. 8 on the liquid crystal display unit 11 (step 207). The menu screen 70 includes a display of a large number of product selection keys 71 indicating the names of products sold at the store, and a display of a confirmation key 72.

  The CPU 30 accepts an order for a product in response to a touch operation of each product selection key 71 on the menu screen 70 (step 208). Subsequently, in response to the touch operation of the confirmation key 72 (YES in Step 209), the CPU 30 extracts the product ordered in the past by the orderer (customer holding the member card C) from the acquired order history information. (Step 210). Further, the CPU 30 detects the current inventory quantity of the same product as the extracted product from the acquired inventory management information (step 211). Then, the CPU 30 determines whether or not there is a special benefit that can be presented to the orderer based on the detected number of stocks and based on the acquired customer information (step 212).

  As a special benefit that can be presented to the orderer, if the orderer's birthday is today, the orderer's point balance is more than the specified point, or the orderer's number of visits is more than the specified number, the orderer There are services that present souvenirs and discount coupons. Furthermore, as a special benefit that can be presented to the orderer, if the stock quantity of the same product as the product ordered by the orderer in the past is “1” or more (in stock) and less than a predetermined number, the stock of the product is small There is a service that gives priority to other customers prior to being out of stock.

  When there is a special benefit that can be presented to the orderer (YES in step 212), the CPU 30 displays the special benefit screen 80 shown in FIG. 8 on the liquid crystal display unit 11 (step 213). The special privilege screen 80 includes a birthday special key 81, a point special key 82, a number of visits / history key 83, an order history key 84, an end (order transmission) key 85, a previous page key 86a, and a next page key 86b. Including the display.

  The display of the birthday special key 81 appears when today is the orderer's birthday. When the birthday special treatment key 81 is touch-operated (NO in step 214, YES in step 215), the CPU 30 displays a guidance screen for explaining what kind of service can be presented, It displays instead of the special benefit screen 80 (step 216).

  The point special key 82 is displayed when the orderer's point balance is equal to or greater than a specified point. When the point special treatment key 82 is touch-operated (NO in Step 214, NO in Step 215, YES in Step 217), the CPU 30 provides guidance for explaining what kind of service can be presented. The screen is displayed instead of the special benefit screen 80 (step 216).

  The display of the number of visits / history key 83 appears when the number of visits by the orderer is equal to or greater than the specified number. When the store visit / history key 83 is touched (NO in step 214, NO in step 215, NO in step 217, YES in step 218), the CPU 30 can present any actual service. A guidance screen for explaining this is displayed instead of the special benefit screen 80 (step 216).

  The display of the order history key 84 appears when the today's stock quantity of the same product as the product ordered by the orderer is “1” or more (in stock) and less than a predetermined number. When the order history key 84 is touched (NO at step 214, NO at step 215, NO at step 217, NO at step 218, YES at step 219), the CPU 30 displays the order history guidance screen shown in FIG. 90 is displayed in place of the special benefit screen 80 (step 216).

  The order history guidance screen 90 includes a guidance display 91a “Specially selected tuna sashimi; remaining 3”, a guidance display 91b “sashimi A; remaining 6”, and a guidance display 91c “vegetable salad A; remaining 5”. Further, the order history guidance screen 90 includes an end key 92 display, a previous page 93a display, and a next page 93b display.

  The guidance display 91a indicates that, among many products that the orderer has ordered in the past, the number of stocks of “specialized tuna sashimi” today is “3” which is less than a predetermined number, for example, “5”. The guidance display 91b indicates that, among many products that the orderer has ordered in the past, the stock quantity of “sashimi A” today is “6” which is less than a predetermined number, for example, “10”. The guidance display 91c indicates that the stock quantity of “vegetable salad A” today is “5”, which is less than a predetermined number, for example, “7”, among many products that the orderer has ordered in the past.

  These guidance displays 91a, 91b, and 91c are products that match the preferences of the orderer and are likely to disappear due to low stock. The clerk can recommend this product to the customer at the appropriate time, not at the time of accounting, but at the time of ordering, before other customers no longer order. For the orderer, it is possible to reliably order and taste products that are always ordered before they are out of stock. For staff and stores, service to customers can be improved and the efficiency of order reception work is improved.

  In particular, the display forms of the guide displays 91a and 91c are different from the display forms of the guide display 91b as shown by dots. That is, the products on the guidance displays 91a and 91c indicate that they are already received (confirmed) ordered products in the current order. The product of the guidance display 91b represents that it has not yet been accepted (confirmed) in the current order. Examples of different display forms include different display colors, different background images, presence / absence of shaded display, and display of different sizes.

  The clerk need not recommend the product indicated by the guidance displays 91a and 91c, but only recommend the product indicated by the guidance display 91b. Therefore, the efficiency of the order reception work is further improved.

  Each guide screen includes a display of an end key, similar to the end key 92 of the order history guide screen 90. When these end keys are touch-operated (YES in step 220), the CPU 30 cancels the display of the guidance screen and returns to the display of the special benefit screen 80 (step 213).

  When the end (order transmission) key 85 of the special benefit screen 80 is touched (YES in step 214), the CPU 30 transmits the order contents accepted (confirmed) on the menu screen 70 to the order station 40 (step). 221).

  If there is no special benefit that can be presented to the orderer (NO in step 212), the CPU 30 does not display the special benefit screen 80 and the order history guidance screen 90, but has already been accepted (confirmed) on the menu screen 70. The contents are transmitted to the order station 40 (step 221).

  With the transmission of the order details, the CPU 30 returns to the display of the initial screen 60 (step 201).

  When accepting an order again by the same orderer, the clerk touches the additional key 61b on the initial screen 60. In response to this touch operation (NO in step 202, YES in step 222), the CPU 30 displays the order acceptance menu screen 70 on the liquid crystal display unit 11 (step 207). The subsequent processing is the same as described above.

  When the visitor does not have the membership card C, the attendant touches the next page key 68b of the initial screen 60 without receiving the card or inserting the card. In response to this touch operation (NO in step 204, YES in step 223), the CPU 30 displays the order acceptance menu screen 70 on the liquid crystal display unit 11 (step 207). The subsequent processing is the same as described above.

[2] A second embodiment will be described.
Control executed by the CPU 30 of the handy terminal 1 will be described with reference to the flowchart of FIG. In the flowchart of FIG. 9, the same steps as those in the first embodiment are denoted by the same number of steps, and detailed description thereof is omitted.
As shown in FIG. 10, the CPU 30 displays the initial screen 60 on the liquid crystal display unit 11 (step 201). When the new key 61a is touch-operated (YES in step 202), the CPU 30 takes in the input contents corresponding to the touch operation in the display fields 62, 64, 65, etc., and displays them in the display fields 62, 64, 65, respectively. (Step 203).

  When reading the membership card C (YES in step 204), the CPU 30 transmits the read “customer number information” to the order station 40 (step 205). Then, the CPU 30 obtains order history information and inventory management information returned from the order station 40 (step 206).

  Subsequently, the CPU 30 extracts the product ordered in the past by the orderer (customer holding the member card C) from the acquired order history information (step 210). Further, the CPU 30 detects the current inventory quantity of the same product as the extracted product from the acquired inventory management information (step 211). Then, the CPU 30 determines whether or not there is a special benefit that can be presented to the orderer based on the detected number of stocks and based on the acquired customer information (step 212).

  When there is a special benefit that can be presented to the orderer (YES in step 212), the CPU 30 displays the special benefit screen 80 on the liquid crystal display unit 11 instead of the initial screen 60 as shown in FIG. 10 (step 213). . As in the first embodiment, the special benefit screen 80 includes a birthday special key 81, a point special key 82, a number of visits / history key 83, an order history key 84, a previous page key 86a, and a next page key 86b. Although the display is included, unlike the first embodiment, the end (order transmission) key 85 is not included.

  The display of the order history key 84 appears when the today's stock quantity of the same product as the product ordered by the orderer is “1” or more (in stock) and less than a predetermined number. When the order history key 84 is touched (NO in step 214, NO in step 215, NO in step 217, NO in step 218, YES in step 219), the CPU 30 performs an order as shown in FIG. The history guidance screen 90 is displayed in place of the special benefit screen 80 (step 216).

  The product indicated by the display of the order history guide screen 90 is a product that suits the taste of the orderer and is likely to be out of stock. The clerk can recommend this product to the customer at the appropriate time, not at the time of accounting, but at the time of ordering, before other customers no longer order. For the orderer, it is possible to reliably order and taste products that are always ordered before they are out of stock. For staff and stores, service to customers can be improved and the efficiency of order reception work is improved.

  Each guide screen includes a display of an end key, similar to the end key 92 of the order history guide screen 90. When these end keys are touch-operated (YES in step 220), the CPU 30 cancels the display of the guidance screen and returns to the display of the special benefit screen 80 (step 213).

  When the next page key 86b of the special benefit screen 80 is touched (YES in step 214), the CPU 30 displays the order acceptance menu screen 70 on the liquid crystal display unit 11 as shown in FIG. 10 (step 207). ). Then, the CPU 30 accepts an order for a product in response to a touch operation of each product selection key 71 on the menu screen 70 (step 208). Subsequently, in response to the touch operation of the confirmation key 72 (YES in Step 209), the CPU 30 transmits the accepted (confirmed) order contents to the order station 40 (Step 221).

  With the transmission of the order details, the CPU 30 returns to the display of the initial screen 60 (step 201).

  When there is no special privilege that can be presented to the orderer (NO in step 212), the CPU 30 displays the menu screen 70 for accepting an order without displaying the special privilege screen 80 and the order history guidance screen 90 (step). 207).

  When accepting an order again by the same orderer, the clerk touches the additional key 61b on the initial screen 60. In response to this touch operation (NO in step 202, YES in step 222), the CPU 30 displays the order acceptance menu screen 70 on the liquid crystal display unit 11 (step 207). The subsequent processing is the same as described above.

  When the visitor does not have the membership card C, the attendant touches the next page key 68b of the initial screen 60 without receiving the card or inserting the card. In response to this touch operation (NO in step 204, YES in step 223), the CPU 30 displays the order acceptance menu screen 70 on the liquid crystal display unit 11 (step 207). The subsequent processing is the same as described above.

  When the customer presents the membership card C after the order on the menu screen 70 has already been received, the orders that have already been accepted (confirmed) among the guidance displays 91a, 91b, 91c on the order history guidance screen 90 The guidance display corresponding to the product, for example, the guidance display 91b is displayed differently from the other guidance displays 91a and 91c, as shown by dots in FIG.

  The clerk need not recommend the product indicated by the guidance displays 91a and 91c, but only recommend the product indicated by the guidance display 91b. Therefore, the efficiency of the order reception work is further improved.

  In each of the embodiments described above, the case where the recording medium possessed by the customer is an IC card has been described as an example. However, the recording medium is not limited to the IC card, for example, a magnetic card, a memory of a mobile phone or a smartphone, A USB memory or the like may be used.

  Further, in each of the above embodiments, the orderer ordered in the past and the product with a small stock is notified, but in addition to that, a product with a short remaining period until the sales expiration date (expiration date or expiration date) is notified It is good. The sales deadline is grasped from “sales deadline information” in the inventory management information file 44c.

  In addition, each said embodiment is shown as an example and is not intending limiting the range of invention. Each of the above embodiments can be implemented in various other forms, and various omissions, rewrites, and changes can be made without departing from the scope of the invention. In these embodiments and modifications, the scope of the invention is included in the gist, and is included in the invention described in the claims and the equivalents thereof.

  DESCRIPTION OF SYMBOLS 1 ... Handy terminal, 10 ... Base | substrate part, 11 ... Liquid crystal display part, 11a ... Operation pattern, 15 ... Card insertion slot, 20 ... Cover part, 21a ... Operation keypad, C ... Member card, 30 ... CPU, 35 ... IC card reader / writer, 40 ... order station, 41 ... CPU, 44 ... hard disk drive, 44b ... customer management information file, 44c ... inventory management information file, 50 ... LAN, 51 ... wireless access unit, 52 ... staff terminal, 53 ... Kitchen printer, 54 ... POS terminal

Claims (5)

Order acceptance means for accepting product orders;
Reading means for reading information on a medium possessed by the orderer;
When accepting the order, the product ordered by the orderer in the past is extracted from the order history information corresponding to the reading information of the reading means, the current stock quantity of the extracted product is detected, and the detected stock quantity is predetermined. Informing means for informing the extracted product when the number is less than a number,
An information terminal comprising: A display unit;
The order receiving means displays a processing screen for receiving an order on the display unit, and receives an order for a product according to an operation on the processing screen.
The notification means notifies the extracted product by displaying on the display unit when the detected number of stocks is less than a predetermined number.
The information terminal according to claim 1. The informing means informs the extracted product by displaying on the display unit when the detected stock quantity is less than a predetermined number, and the display target product is currently accepted by the order accepting means. If it is, switch the display form of the product to a specific display form,
The information terminal according to claim 1 or 2, characterized by the above. An information terminal according to any one of claims 1 to 3,
First storage means for storing the order contents received by the order receiving means for each orderer as order history information;
Second storage means for storing the number of items in stock;
With
The informing means extracts the product ordered by the orderer in the past from the order history information corresponding to the reading information of the reading means out of the order history information in the first storage means when the order is accepted. Detecting the current inventory number of the same product as the purchased product from the stored content of the second storage means, and informing the extracted product when the detected inventory number is less than a predetermined number,
An order reception system characterized by this. An information terminal comprising a reading means for reading information on a medium and a computer,
The computer,
A means of accepting product orders;
Upon accepting the order, the product ordered by the orderer is extracted from the order history information corresponding to the reading information of the reading means, the current stock quantity of the extracted product is detected, and the detected stock quantity is a predetermined number. Means for notifying the extracted product when the number is less than
A control program for an information terminal, characterized in that

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