JP2011180921A - System and method for customer management - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a customer management system, capable of reducing cost borne by each shop. <P>SOLUTION: The customer management system includes: an assignment device which assigns a shop ID related one shop and a unique customer ID in the one shop in association with each other; a writing device which stores the shop ID and the customer ID on a storage medium; and a transaction information memory device which stores the customer ID and transaction information with a customer corresponding to the customer ID in association with each other. The system further includes: a reading device which reads the shop ID and customer ID; a customer ID extraction device which extracts, from the shop ID and customer ID read by the reading device, the customer ID associated with the shop ID related to one shop; and a transaction information update device which causes the transaction information memory device to store transaction information to which a transaction content of a customer who has presented the storage medium is added in association with the customer ID extracted by the customer ID extraction device. <P>COPYRIGHT: (C)2011,JPO&INPIT

Description

  The present invention relates to a technology of a system that performs customer management for each store using a storage medium that can be commonly used in a plurality of stores.

  In recent years, a point card system that gives points in accordance with services used by customers has been introduced in many stores (Patent Document 1, etc.). With such a point card system, the customer can be fixed, and as a result, the sales can be improved.

  However, many customers own multiple loyalty cards, so the loyalty card is not only bulky but also forgets the existence of the loyalty card. I was dissatisfied with the fact that the number of points could not be easily grasped.

  Therefore, in order to solve these problems, it is possible to eliminate the annoyance of handling multiple point cards for customers who own multiple point cards, and to grasp information on each point card in a timely manner. Thus, a point processing method that can improve the convenience of the point card has been proposed (Patent Document 2).

JP-A-6-266970 JP 2008-310430 A

However, in the above technique, it is necessary to issue a plurality of point cards, and there is a problem that a card issuing cost increases for companies that issue point cards. On the other hand, the customer who created the point card needs to register all of the point cards owned by the customer in a predetermined database, and there is a problem that it takes time and effort for registration.
Furthermore, since the point information is collected in the predetermined database in the above technique, there is a problem that the risk of information leakage increases.

  Furthermore, in the above-described technology, it is necessary to shift from a system in which each store conventionally performs point management for each store to a system that collectively manages point information of all stores in the predetermined database. There is also a problem that becomes larger.

  Therefore, in view of the above problems, the present invention uses a common storage medium for each store and suppresses the modification to the existing system, thereby reducing the cost incurred by each store and providing special services to the customer. An object is to provide a customer management system and a customer management method that do not impose a burden.

  One form of the customer management system to be disclosed includes an assigning unit that associates and assigns a store ID related to one store and a unique customer ID in the one store, and a writing unit that stores the store ID and the customer ID in a storage medium A transaction information storage means for storing the customer ID and transaction information with the customer corresponding to the customer ID in association with each other, from the storage medium, the store ID and the customer Reading means for reading ID, customer ID extracting means for extracting the customer ID associated with the shop ID related to the one shop from the shop ID and customer ID read by the reading means, and the transaction information storage Transaction information for extracting the transaction information associated with the customer ID extracted by the customer ID extraction means from the means The transaction information obtained by adding the transaction contents with the customer who presented the storage medium to the transaction information extracted by the output means and the transaction information extraction means is associated with the customer ID extracted by the customer ID extraction means Transaction information updating means for storing in the transaction information storage means.

  One form of the customer management system to be disclosed is that, in the transaction information storage means of the one store, a unified ID unique to each storage medium, a store ID related to the one store, and a unique customer in the one store When storing the ID and the transaction information with the customer corresponding to the unique customer ID in association with each other, the store ID is connected to a plurality of the transaction information storage means, and for each unified ID, the store ID, Transaction information integrated storage means for storing a customer ID and transaction information with the customer corresponding to the customer ID in association with each other, unified ID reception means for receiving an input of one unified ID, and transaction information integrated storage means Extracted from the integrated transaction information extracting means for extracting the transaction information associated with the one unified ID received by the unified ID receiving means, and the integrated transaction information extracting means. Wherein the transaction information, for each of the shop ID, and further comprising an integrated transaction information display means for displaying on the display device.

  One form of the customer management system to be disclosed is that in the customer management system, personal information of the storage medium holder is stored in the storage medium, and the reading means stores the personal information of the owner from the storage medium. It is characterized by reading.

  The disclosed customer management system uses a common storage medium for each store and keeps corrections to the existing system small, thereby suppressing the cost incurred by each store and imposing no special administrative burden on the customer. Moreover, since the disclosed customer management system manages customer information at each store, customer information is distributed and the risk of information leakage is small.

It is a figure explaining the outline | summary of the customer management system which concerns on this Embodiment. It is a functional block diagram (the 1) of the customer management system concerning this embodiment. It is a figure which shows an example of the data memorize | stored in the storage medium which concerns on this Embodiment. It is a figure which shows an example of the data memorize | stored in the transaction information storage means (server of each store) which concerns on this Embodiment. It is a functional block diagram (the 2) of the customer management system which concerns on this Embodiment. It is a figure which shows an example of the data memorize | stored in the transaction information integrated storage means (server of a data management company) which concerns on this Embodiment. It is a flowchart of the process example (process example at the time of providing customer ID) by the customer management system which concerns on this Embodiment. It is a flowchart of the process example (process example at the time of updating transaction information) by the customer management system which concerns on this Embodiment. It is a flowchart of the process example (The process example at the time of displaying the transaction information of all the stores as a list) by the customer management system which concerns on this Embodiment. It is a figure which shows the hardware structural example of each server contained in the customer management system which concerns on this Embodiment.

The best mode for carrying out the present invention will be described with reference to the drawings.
(Operational principle of customer management system according to this embodiment)

  The outline of the customer management system 100 according to the present embodiment will be described with reference to FIG. Here, FIG. 1 is a diagram illustrating an outline of the customer management system 100. As shown in FIG. 1, in the customer management system 100, a user (customer) who owns a unified card (for example, a point card, a storage medium such as a mobile phone) that can be used in common at each store, a user and a business transaction It is assumed that there are a plurality of companies (company A,..., Company X) to be performed and a management company that holds data related to commercial transactions between the user and each company in an integrated manner.

  First, a process in which the company A (which may be another company) that is the first phase of the customer management system 100 issues a point card to the user will be described. The user presents a unified card in which the personal information of the user is stored on a store terminal installed in the store of the company A. Then, the store terminal reads the personal information and the unified card ID stored in the card from the user's unified card, and transmits the read data to the server of the company A.

  Next, the server of company A stores the received personal information, unified card ID, store identification ID, and customer identification ID in association with each other, and transmits the store identification ID and customer identification ID to the store terminal. On the other hand, the store terminal writes the received store identification ID and customer identification ID in association with each other on the unified card presented by the user. By performing such processing in each company (each store), the unified card stores the store identification ID assigned to the user by each company and the customer identification ID unique to the store identification ID in association with each other. It will be.

  Next, the process when the user A and the company A (may be another company), which is the second phase of the customer management system 100, performs a commercial transaction will be described. When a user purchases an article or receives a service from a store of company A, the user presents a unified card held by the user to the store terminal. Then, the store terminal reads the store identification ID and customer identification ID stored in the presented unified card, and transmits the read store identification ID and customer identification ID to the company A server.

  Then, the server of the company A extracts the store identification ID of the own store from the received store identification ID, and extracts the customer identification ID associated with the extracted store identification ID. Furthermore, the server of company A extracts the transaction information associated with the customer identification ID from the customer transaction information database held by itself, and transmits the extracted transaction information to the store terminal.

  The store terminal that has received the transaction information from the server of the company A updates the transaction information according to the status of the commercial transaction with the user (for example, gives points), and the updated transaction information is sent to the company A's Send to server. On the other hand, the server of company A stores the received transaction information. By performing such processing in each company (each store), transaction information with customers is accumulated in the server of each company. In addition, if a unified card is used, a company other than company A can perform the same process, so that the user only needs to have one unified card, and the customer management system 100 is highly convenient for the user. be able to.

  Next, a process when displaying the user transaction status on the user terminal, which is the third phase of the customer management system 100, will be described. The server of each company stores transaction information with the user in association with personal information, a unified card ID, a store ID of each company, and a store ID unique to each store. The server of each company is connected to the server of the management company, and transmits data stored by itself to the server of the management company. That is, the server of the management company stores the transaction information of each company of the user in association with the personal information, the unified card ID, the store ID of each company, and the store ID unique to each store.

  Then, when the management company server receives the input of the unified card ID from the user terminal (for example, PC (Personal Computer)), the transaction information associated with the unified card ID from the transaction information held by itself. To extract. Further, the server of the management company transmits the extracted transaction information to the user terminal, and the user terminal displays the received transaction information for each store ID via a browser. By performing such processing, the customer management system 100 can display a list of user transaction information for each store ID.

  Next, the operation principle of the customer management system 100 will be described with reference to FIGS. 2 and 5 are functional block diagrams of the customer management system 100. FIG. As shown in FIG. 2, the customer management system 100 includes an assigning unit 110, a writing unit 120, a reading unit 130, a customer ID extracting unit 140, a transaction information extracting unit 150, a transaction information updating unit 160, a storage medium 170, and a transaction information storage. Means 180 is included.

  The assigning unit 110 assigns a store ID related to one store in association with a customer ID unique to the one store. For example, in the description using FIG. 1, the server of the company A corresponds to the process of storing the personal information, the unified card ID, the store identification ID, and the customer identification ID in association with each other.

  The writing unit 120 stores the store ID and customer ID assigned by the assigning unit 110 in the storage medium 170. For example, in the description using FIG. 1, the store terminal corresponds to a process of writing the store identification ID and the customer identification ID in association with each other on the unified card presented by the user. When the store terminal of each store performs this processing, the storage medium 170 stores the store identification ID assigned to the user by each store and the customer identification ID unique to the store identification ID in association with each other. Become.

  The storage medium 170 may be, for example, a card using RFID (Radio Frequency Identification) technology or a mobile phone. Here, FIG. 3 shows an example of data stored in the storage medium 170. As shown in FIG. 3, the storage medium 170 stores a unified ID unique to the storage medium 170, personal information of the owner of the storage medium 170, store ID, company name, and customer ID. In FIG. 3, “0000-245868-325” is stored as a unified ID, and “name: Ichiro Suzuki”, “address: Minato-ku, Tokyo”, and “telephone: 03-1111-1111” are stored as personal information. In the storage medium 170, store ID, company name, and customer ID are stored in association with each other. In FIG. 3, “store ID: 0001”, “company name: XX camera”, “customer ID: 049238”, “ Store ID: 0002, “Company Name: ○ Kudo ○ Nardo”, “Customer ID: 3294238”, “Store ID: 0003”, “Company Name: TS ○ TA ○ A”, “Customer ID: 4543822” are stored in association with each other. Has been.

  The reading unit 130 reads the store ID and customer ID from the storage medium 170. For example, in the description using FIG. 1, the store terminal reads the store identification ID and the customer identification ID stored in the unified card presented by the customer, and stores the read store identification ID and the customer identification ID in the server of the company A. Corresponds to the process to send. The processing of the reading unit 130 may be performed by the store terminal, or may be performed in cooperation between the store terminal and a server connected to the store terminal.

  The customer ID extraction unit 140 extracts the store ID of the own store from the store ID and the customer ID read by the reading unit 130, and extracts the customer ID associated with the extracted store ID. Here, the customer ID extraction unit 140 stores the store ID of the own store. In the description using FIG. 1, the server of the company A extracts the store identification ID of its own store from the received store identification ID, and also extracts the customer identification ID associated with the extracted store identification ID. It corresponds to the process.

  The transaction information storage unit 180 associates a unified card ID, a store ID related to one store allocated by the allocation unit 110, a customer ID unique to the one store, personal information, and transaction information (transaction history) with the customer. Remember. Here, FIG. 4 shows a transaction information storage unit 180 having a company name “XX camera” as an example of data stored in the transaction information storage unit 180. In FIG. 4, the unified ID is “0000-245868-325”, the store-specific customer ID is “049238”, the personal information is “Name: Ichiro Suzuki”, “Address: Minato-ku, Tokyo”, “Telephone: 03-1111-1111”. "Is stored respectively. Further, the transaction information storage means 180 includes “transaction date: March 22”, “transaction content: camera purchase”, “number of points to be granted: 48 points”, “transaction date: May 16”, “transaction” as transaction information. "Content: humidifier purchase", "number of grant points: 25 points", "transaction date: December 3", "transaction details: PC purchase", "number of grant points: 105 points" are stored.

  The transaction information extraction unit 150 extracts transaction information associated with the customer ID extracted by the customer ID extraction unit 140 from the transaction information storage unit 180. In the example of FIG. 4, when the customer ID extracted by the customer ID extraction unit 140 is “049238”, the transaction information update unit 150 displays “transaction date: March 22”, “transaction content: camera purchase”, “assignment”. Transaction information such as “number of points to be performed: 48 points”, “transaction date: May 16”, “transaction content: humidifier purchase”, “number of granted points: 25 points”, and the like are extracted. In the description using FIG. 1, the transaction information extraction unit 150 extracts the transaction information associated with the customer identification ID from the customer transaction information database held by the company A in the description of FIG. This corresponds to the process of transmitting the extracted transaction information to the store terminal.

  The transaction information update unit 160 adds the latest transaction content with the customer to the transaction information extracted by the transaction information extraction unit 150, and stores the transaction information reflecting the latest transaction content as the transaction information storage unit 180. Remember me. In the example of FIG. 4, the transaction information update unit 160 includes the conventional transaction content “transaction date: March 22”, “transaction content: camera purchase”, “number of points granted: 48 points”, and “transaction date: May 16”. “Date of transaction”: Purchase of humidifier ”“ Number of granted points: 25 points ”and latest transaction details“ Date of transaction: December 3 ”“ Content of transaction: Purchase of computer ”“ Number of granted points: 105 points ”(Figure Transaction information to which transaction information storage means 180 is added is stored in the transaction information storage unit 180.

  In the description using FIG. 1, the transaction information update unit 160 processes the store terminal that has received the transaction information from the server of the company A to update the transaction information according to the status of the commercial transaction with the user (for example, This process corresponds to the process of transmitting the updated transaction information to the server of the company A). Furthermore, the process of the transaction information update unit 160 includes a process in which the server of the company A stores the received transaction information.

  Next, the operation principle of the customer management system 100 will be described with reference to FIG. As shown in FIG. 5, the customer management system 100 includes a storage medium 170, a plurality of transaction information storage means 180, a transaction information integrated storage means 190, a unified ID reception means 200, an integrated transaction information extraction means 210, and an integrated transaction information display means. 220 and a display device 230.

  Each transaction information storage unit 180 is owned by each store, and each transaction information storage unit 180 is connected to a transaction information integrated storage unit 190. Each transaction information storage unit 180 notifies the transaction information integrated storage unit 190 of the transaction information stored by itself, and the transaction information integrated storage unit 190 stores the received transaction information. In the description using FIG. 1, the management company server stores the transaction information of each company of the user in association with the personal information, the unified card ID, the store ID of each company, and the store ID unique to each store. Applicable.

  As shown in FIG. 6, the transaction information integrated storage unit 190 stores personal information, store ID of each store, and transaction information in association with the unified ID. In FIG. 6, the transaction information integrated storage unit 190 is associated with the unified ID “0000-245868-325”, personal information, customer ID “049238”, transaction information corresponding to the customer ID, customer ID “3294238”, and The transaction information corresponding to the customer ID, the customer ID “42543822”, and the transaction information corresponding to the customer ID are stored.

  The unified ID receiving unit 200 receives an input of a unified ID. In the description using FIG. 1, the management company server corresponds to a process of receiving a unified card ID from a user terminal (for example, a PC).

  The integrated transaction information extraction unit 210 extracts the transaction information associated with the unified ID received by the unified ID receiving unit 200 from the transaction information stored in the transaction information integrated storage unit 190. For example, when the unified ID receiving unit 200 receives an input of the unified ID “0000-245868-325”, the unified transaction information extracting unit 210 includes personal information associated with the unified ID “0000-245868-325”, Each store ID and transaction information for each store ID are extracted. Further, in the description using FIG. 1, the management company server corresponds to a process of extracting the transaction information associated with the unified card ID from the transaction information held by itself. Furthermore, the process which the server of a management company transmits the extracted transaction information to a user terminal is also included.

The integrated transaction information display unit 220 displays the transaction information extracted by the integrated transaction information extraction unit 210 on the display device 230 for each store ID. For example, the integrated transaction information display means 220 displays the transaction information on the display device 230 in the form as shown in FIG. Moreover, in description using FIG. 1, it corresponds to the process which displays the received transaction information on a user terminal via a browser for every shop ID. By performing such processing, the customer management system 100 can display a list of user transaction information for each store.
(Processing example by customer management system according to the present embodiment)

  The flow of processing by the customer management system 100 will be described with reference to FIGS. As shown in FIG. 1, in the customer management system 100 of this processing example, a user (customer) who owns a storage medium 170 (for example, a storage medium such as a point card or a mobile phone), and a plurality of companies that conduct business transactions with the user (Company A,..., Company X), it is assumed that there is a management company that integrates and holds data related to commercial transactions between the user and each company. Each company includes a transaction information storage unit 180, and the management company includes a transaction information integrated storage unit 190.

  (1) The example of a process at the time of providing customer ID by the customer management system 100 is demonstrated using FIG. Here, FIG. 7 is a sequence diagram showing a flow of processing when the customer management system 100 assigns a customer ID.

  When the customer presents the storage medium 170 storing his / her personal information to a store terminal installed in the store of the company A, the reading unit 130 in S10 reads the customer's personal information stored in the storage medium 170. And the unified ID unique to the storage medium 170 is read. For example, the personal information to be read is “Name: Ichiro Suzuki” “Address: Minato-ku, Tokyo” “Telephone: 03-1111-1111”, and the unified ID unique to the storage medium 170 is “0000-245868-325”. Yes (see FIG. 3).

  In S20, the reading unit 130 transmits the personal information and the unified ID read in S10 to the server of the company A. In S30, the assigning unit 110 assigns a unique customer ID to the received store ID, associates the personal information, the unified ID, the store ID, and the customer ID with each other and stores them in the transaction information storage unit 180, and also stores the store ID and the customer ID. To the store terminal. For example, the store ID is “0001” and the customer ID is “049238” (see FIG. 3).

  In S40, the writing means 120 stores the received store ID and customer ID in the storage medium 170 presented by the customer in association with each other. FIG. 3 shows an example of the store ID and customer ID written by the writing means 120 to the storage medium 170. By performing such processing in each company (each store), the storage medium 170 stores a store ID and a customer ID unique to the store ID assigned to the user by each company in association with each other. It becomes. That is, it is not necessary to issue a point card for each store.

  (2) The example of a process at the time of updating the transaction information by the customer management system 100 is demonstrated using FIG. Here, FIG. 8 is a sequence diagram showing a flow of processing when the transaction information is updated by the customer management system 100.

  When the customer purchases an article or receives a service provided at the store of company A, when the storage medium 170 owned by the customer is presented to the store terminal, the reading unit 130 stores the storage medium 170 in the presented storage medium 170 in S50. The store ID and customer ID are read. As shown in FIG. 3, for example, there are three combinations of store ID and customer ID to be read: “0001, 049238”, “0002, 3294238”, and “0003, 4543822”.

  In S60, the customer ID extraction unit 140 extracts the store ID of the own store from the read store ID, and also extracts the customer ID associated with the extracted store ID. For example, when the store ID of the store is “0001”, the customer ID “049238” associated with the store ID “0001” is extracted. In the present processing example, the processing of S60 is performed at the store terminal, but may be performed at the server of company A as described with reference to FIG. Here, the customer IDs “3294238” and “42543822” associated with the other store IDs “0002, 0003” are information that has no meaning for the store with the store ID “0001”. Is secured.

  In S70, the customer ID extraction unit 140 notifies the extracted customer ID to the server of the company A. In S80, the transaction information extraction unit 150 extracts the transaction information stored in association with the received customer ID from the transaction information storage unit 180, and transmits the extracted transaction information to the store terminal. For example, the transaction information extraction means 150 extracts transaction information associated with the customer ID “049238” and transmits it to the store terminal. For example, as shown in FIG. 4, the transaction information transmitted to the store terminal includes “transaction date: March 22”, “transaction content: camera purchase”, “number of points granted: 48 points”, and “transaction date: 5 Month 16 ”“ Transaction details: Humidifier purchase ”“ Grant points: 25 points ”.

In S80, the transaction information update unit 160 updates the received transaction information (for example, gives points) in accordance with the transaction details with the customer, and transmits the updated transaction information to the company A server. Then, the server of the company A stores the received transaction information in the transaction information storage unit 180. For example, as shown in FIG. 4, the transaction information stored in the transaction information storage means 180 is “transaction date: March 22”, “transaction content: camera purchase”, “number of points to be given”, which is conventional transaction information. "48 points" and "Transaction date: May 16""Transaction content: Humidifier purchase""Number of granted points: 25 points", the latest transaction content "Transaction date: December 3""Transaction content: PC purchase "" Number of granted points: 105 points "(the portion indicated by the dotted line in FIG. 4).

  By performing such processing at each company (each store), transaction information with the customer is accumulated in the server of each company. In addition, if the storage medium 170 that can be used in common at each store is used, the same processing is performed in companies other than the company A, so the customer only needs to have one storage medium 170. The customer management system 100 is highly convenient for customers.

  (3) The example of a process at the time of displaying the transaction information of all the stores by the customer management system 100 as a list is demonstrated using FIG. Here, FIG. 9 is a sequence diagram showing a processing flow when the customer management system 100 displays a list of transaction information of all stores.

  In S <b> 110, each transaction information storage unit 180 transmits “unified ID”, “personal information”, “store ID”, “customer ID”, and “transaction information” stored therein to the transaction information integrated storage unit 190. Then, the transaction information integrated storage unit 190 stores the “personal information”, “store ID”, “customer ID”, and “transaction information” received from each transaction information storage unit 180 in association with the “unified ID”. For example, as shown in FIG. 6, the transaction information integrated storage unit 190 stores transaction information “3” such as personal information “name: Ichiro Suzuki”, store IDs “0001”, “0002”, customer IDs “049238”, “3294238”, etc. “Month 22nd, camera purchase, 48 points” “March 22nd, hamburger, 1 point”, etc. are stored in association with the unified ID “0000-245868-325”.

  On the other hand, when a unified ID (for example, “0000-245868-325”) is input to the user terminal, the unified ID receiving unit 200 receives the input unified ID in S120. In S130, the integrated transaction information extracting unit 210 extracts the transaction information and the store ID associated with the unified ID received by the unified ID receiving unit 200 from the transaction information stored by itself. For example, as shown in FIG. 6, the integrated transaction information extraction unit 210 stores the transaction information “March 22, camera purchase, 48 points” “March 22” stored in association with the unified ID “0000-245868-325”. , Hamburger, 1 point, etc., store IDs “0001”, “0002”, and the like are extracted.

In S140, the integrated transaction information extraction unit 210 transmits the extracted transaction information and store ID to the user terminal. In S150, the integrated transaction information display means 220 displays the received transaction information for each store ID via a browser provided in the user terminal. For example, as shown in FIG. 6, the integrated transaction information display means 220 has transaction information “March 22, camera purchase, 48 points” or “March 22, hamburger, “1 point” or the like is displayed on the display device. By performing such processing, the customer management system 100 can display a list of customer transaction information for each store.
(Example of hardware configuration of customer management system according to the present embodiment)

  An example of the hardware configuration of each device included in the customer management system 100 according to the present embodiment will be described with reference to FIG. FIG. 10 is a diagram illustrating an example of a hardware configuration of each device included in the customer management system 100.

As shown in FIG. 10, each device included in the customer management system 100 includes a CPU (Central Processing Unit) 310, a ROM (Read-Only Memory) 320, a RAM (Random
An access memory (330), a hard disk drive (HDD) 340, a communication interface (I / F) 350, and an input / output device 360.

  The CPU 310 is a device that executes a program stored in the ROM 320. The CPU 310 performs arithmetic processing on data expanded (loaded) in the RAM 330 in accordance with a program instruction, and controls the entire device. The ROM 320 stores programs and data executed by the CPU 310. When the program stored in the ROM 320 is executed by the CPU 310, the RAM 330 is loaded (loaded) with the program and data to be executed, and temporarily holds the operation data during the operation.

  The HDD 340 is a device that stores an OS, which is basic software, an application program according to the present embodiment, and the like together with related data. For example, the HDD 340 is a transaction information storage unit 180 and a transaction information integrated storage unit 190. The communication I / F 260 is an interface for transmitting and receiving data to and from peripheral devices having other communication control functions connected via a wireless or wired communication network. The input / output device 360 includes a device that reads / writes data from / to a storage medium 170 such as a card or a mobile phone. The input / output device 360 includes a display device 230 including an input device such as a keyboard and an LCD (Liquid Crystal Display). When the user uses the functions of the customer management system 100 or performs various settings. It functions as a user interface.

Each unit included in the customer management system 100 may be realized by the CPU 310 executing a program corresponding to each unit stored in the ROM 320 or the HDD 340. In addition, each unit included in the customer management system 100 may be configured to implement processing related to each unit as hardware.
(Summary)

  The disclosed customer management system uses a common storage medium for each store and keeps corrections to the existing system small, thereby suppressing the cost incurred by each store and imposing no special administrative burden on the customer. Moreover, since the disclosed customer management system manages customer information at each store, customer information is distributed and the risk of information leakage is small.

  Although the embodiment of the present invention has been described in detail above, the present invention is not limited to the specific embodiment, and various modifications are possible within the scope of the gist of the present invention described in the claims.・ Change is possible.

100 Customer Management System 110 Allocation Unit 120 Writing Unit 130 Reading Unit 140 Customer ID Extracting Unit 150 Transaction Information Extracting Unit 160 Transaction Information Updating Unit 170 Storage Medium (Point Card, Mobile Phone, etc.)
180 Transaction information storage means 190 Transaction information integrated storage means 200 Unified ID reception means 210 Integrated transaction information extraction means 220 Integrated transaction information display means 230 Display device 310 CPU
320 ROM
330 RAM
340 HDD
350 Communication I / F
360 I / O device

Claims (6)

An assigning unit that associates and assigns a store ID related to one store and a unique customer ID in the one store;
Writing means for storing the store ID and the customer ID in a storage medium;
A customer management system comprising transaction information storage means for storing the customer ID and transaction information with the customer corresponding to the customer ID in association with each other;
Reading means for reading the store ID and customer ID from the storage medium;
Customer ID extraction means for extracting the customer ID associated with the shop ID related to the one shop from the shop ID and customer ID read by the reading means;
Transaction information extraction means for extracting the transaction information associated with the customer ID extracted by the customer ID extraction means from the transaction information storage means;
Transaction information obtained by adding the transaction content with the customer who presented the storage medium to the transaction information extracted by the transaction information extraction unit is associated with the customer ID extracted by the customer ID extraction unit. A customer management system comprising: transaction information updating means stored in a storage means. In the transaction information storage means of the one store, it corresponds to a unified ID unique to each storage medium, a store ID related to the one store, a unique customer ID in the one store, and the unique customer ID And store transaction information with customers
Transaction information integration that is connected to a plurality of the transaction information storage means and stores the store ID, the customer ID, and the transaction information with the customer corresponding to the customer ID in association with each other for the unified ID Storage means;
A unified ID receiving means for receiving an input of the one unified ID;
Integrated transaction information extracting means for extracting the transaction information associated with the one unified ID received by the unified ID receiving means from the transaction information integrated storage means;
The customer management system according to claim 1, further comprising: integrated transaction information display means for displaying the transaction information extracted by the integrated transaction information extraction means on a display device for each store ID. . The storage medium stores personal information of the storage medium owner,
The customer management system according to claim 1, wherein the reading unit reads the owner personal information from the storage medium. An assigning unit assigning and assigning a store ID related to one store and a unique customer ID in the one store;
Writing means for storing the store ID and the customer ID in a storage medium;
Reading means for reading the store ID and customer ID from the storage medium;
A customer ID extracting unit extracting the customer ID associated with the store ID related to the one store from the store ID and the customer ID read by the reading unit;
Transaction information extraction means is associated with the customer ID extracted by the customer ID extraction means from transaction information storage means for storing the customer ID and transaction information with the customer corresponding to the customer ID in association with each other. Extracting said transaction information
The transaction information updating means adds the transaction information added to the transaction information extracted by the transaction information extraction means to the customer who presented the storage medium, and the customer ID extracted by the customer ID extraction means And storing it in the transaction information storage means in association with the transaction information storage means. In the transaction information storage means of the one store, it corresponds to a unified ID unique to each storage medium, a store ID related to the one store, a unique customer ID in the one store, and the unique customer ID And store transaction information with customers
A step of accepting an input of the one unified ID;
The integrated transaction information extraction means is connected to the plurality of transaction information storage means, and for each unified ID, the store ID, the customer ID, and the transaction information with the customer corresponding to the customer ID, Extracting the transaction information associated with the one unified ID received by the unified ID receiving means from the transaction information integrated storage means for storing in association;
The integrated transaction information display means further comprises a step of displaying the transaction information extracted by the integrated transaction information extraction means on a display device for each store ID. Customer management method. The storage medium stores personal information of the storage medium owner,
6. The customer management method according to claim 4, wherein the reading unit reads the owner personal information from the storage medium.

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