JP2008299745A - Automatic teller machine program, and method - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To reduce the waiting time of a user at start-up and to properly output voice guidance. <P>SOLUTION: A control means 1a sets a detection range by an object detection means 1b to a first distance in a suspension state. When the object detection means 1b detects an object within the first distance from the automatic transaction device 1 in the suspension state, a control means 1a is shifted from the suspension state to a standby state. A display means 1c displays a standby screen 4c, and the control means 1a sets the detection range by the object detection means 1b to a second distance. In the standby state, when the object detection means 1b detects an object within the first distance, a voice guidance means 1d outputs voice guidance. <P>COPYRIGHT: (C)2009,JPO&INPIT

Description

  The present invention relates to an automatic transaction apparatus, an automatic transaction program, and an automatic transaction method that perform screen display and voice guidance and save power, and in particular, reduce the waiting time of a customer and respond to the situation to the user. The present invention relates to an automatic transaction apparatus, an automatic transaction program, and an automatic transaction method that perform appropriate guidance.

  2. Description of the Related Art Conventionally, there is an automatic transaction apparatus (ATM) that includes a user sensor that detects a user and operates when the user sensor detects the user and releases the power saving mode (see, for example, Patent Document 1). Thereby, return from an energy saving mode can be performed efficiently and customer service can be improved.

  In addition, an automatic transaction that includes a user sensor and outputs a message forgetting to take a transaction medium by voice guidance (voice guidance) when it is determined that the user has left the device at the stage where the transaction medium such as a cash card or cash is not received. There are devices (see, for example, Patent Document 2 and Patent Document 3). As a result, a warning can be given to the user forgetting to take it.

In addition, a user sensor is provided to measure the transaction interval from when the user sensor no longer detects a user until a new user is detected, and to switch to a preset power-saving mode with the measured time There is an automatic transaction apparatus that compares the time to determine the congestion time and the quiet time, and resets a preset switching time in accordance with this determination (see, for example, Patent Document 4). As a result, it is possible to appropriately save power in the automatic transaction apparatus according to the difference between users' busyness.
JP 2000-259894 A JP 09-35124 A Japanese Patent Laid-Open No. 06-231330 JP 11-259729 A

  By the way, the sensing distance of the user sensor for detecting the user is usually adjusted when the ATM is installed. However, the detection distance of the user sensor is fixedly set with a single set value. Therefore, it has been necessary to shift from a hibernate state such as a power saving mode to an activated state, switch to an operation screen that a user operates for transactions, and set the distance in consideration of the output timing of voice guidance.

  Here, if the detection distance of the user sensor is set to be long, the approach of the user can be detected at an early stage, so the waiting time for starting the operation screen of the user is reduced, but the voice guidance for guiding that the operation is possible (For example, “I welcome you”) is output too early, or the output of voice guidance (for example, “Receive card”) that indicates that you have forgotten to receive a medium is too late.

On the other hand, if the detection distance of the user sensor is set short, even if the output of the voice guidance becomes appropriate, the waiting time for starting the operation screen of the user becomes long.
The set value of the detection distance of the user sensor is determined by such a trade-off between the activation timing and the output timing of the voice guidance. If anything, however, the power saving mode is used to prevent user confusion and discomfort caused by improperly outputting voice guidance, and to properly generate voice guidance that guides users to forget to remove media. The voice guidance output conditions were prioritized over the reduction in the startup waiting time from. For this reason, the waiting time of the user and the business efficiency of the store have been sacrificed.

  The present invention has been made in view of the above points, and provides an automatic transaction apparatus, an automatic transaction program, and an automatic transaction method capable of shortening a user's activation waiting time and appropriately outputting voice guidance. The purpose is to provide.

  In the present invention, in order to solve the above problems, an automatic transaction apparatus 1 as shown in FIG. 1 is provided. The automatic transaction apparatus 1 according to the present invention outputs voice guidance, which is voice guidance, to a user, performs guidance by screen display, accepts an operation by the user, and performs a transaction based on the accepted operation. Is for. The automatic transaction apparatus 1 includes a control unit 1a, an object detection unit 1b, a display unit 1c, and a voice guidance unit 1d.

  The control means 1a performs a transaction based on an operation by a user. The object detection means 1b is provided in front of the automatic transaction apparatus 1 and detects the presence or absence of an object within a predetermined detection distance from the automatic transaction apparatus 1. Thereby, the user who uses the automatic transaction apparatus 1 is detected. Moreover, the object detection means 1b can set a detection distance to the 1st distance and the 2nd distance closer to the automatic transaction apparatus 1 than the said 1st distance. Thereby, the object detection means 1b can detect the user 3c of the long-distance detection area 2c and the user 3d of the short-distance detection area 2d. The display unit 1 c includes a user operation unit that provides guidance by screen display to the user and accepts a user operation related to a transaction executed by the automatic transaction apparatus 1. The voice guidance means 1d outputs a voice message 4d which is a voice guidance related to a transaction executed by the automatic transaction apparatus 1 to the user. The control means 1a sets the detection distance of the object detection means 1b to the first distance in the resting state, while setting the detection distance to the second distance in the standby state, and sets the detection distance to the object detection means 1b in the resting state. If the object is detected, it is assumed that the user 3c in the long-distance detection area 2c has been detected, and the standby state where the standby screen 4c is displayed on the display means 1c is shifted from the pause state to the standby state. When the object detection means 1b detects an object in step S1, it is assumed that the user 3d in the short distance detection area 2d has been detected, and the voice guidance means 1d outputs voice guidance.

  According to such an automatic transaction apparatus 1, the control unit 1a sets the detection distance of the object detection unit 1b to the first distance in the resting state. When the object detection unit 1b detects an object within the first distance from the automatic transaction apparatus 1, the control unit 1a shifts from the sleep state to the standby state, and the display unit 1c displays the standby screen. 4c is displayed, and the detection distance of the object detection means 1b is set to the second distance by the control means 1a. Next, when the object detection means 1b detects an object within the first distance in the standby state, the voice guidance means 1d outputs a voice guidance.

  In the present invention, the detection distance of the object detection means can be set to two types of the first distance and the second distance closer to the first distance, and when returning from the standby state to the standby state, the detection distance is set to the user. In order to use the automatic transaction apparatus by setting the detection distance to the second distance in the standby state by accelerating the return from the standby state by setting the first distance to be detected earlier. The voice guidance is output after detecting the approaching user. Thereby, while being able to shorten a user's starting waiting time, it becomes possible to output appropriately the voice guidance which guides a user based on a transaction situation or operation situation. As a result, since transaction processing proceeds quickly, it is possible to reduce operating costs, and also improve customer service by reducing user waiting time and improving operability.

Hereinafter, embodiments of the present invention will be described with reference to the drawings.
FIG. 1 is a diagram showing an outline of the present embodiment. In the present embodiment, the detection distance of the object detection means can be set to two types of the first distance and the second distance that is closer than the first distance, and the first distance is used when returning from the standby state to the standby state. In the standby state, the detection distance is set to the second distance, so that the user's startup waiting time is shortened and voice guidance that guides the user based on the transaction status and operation status is appropriate. Is output. For this purpose, the automatic transaction apparatus 1 includes a control unit 1a, an object detection unit 1b, a display unit 1c, and a voice guidance unit 1d.

The control means 1a is a control means for performing a transaction based on an operation by a user. The control means 1a comprehensively controls the operation of the automatic transaction apparatus 1.
The object detection means 1b is provided in front of the automatic transaction apparatus 1 and detects the presence or absence of an object within a predetermined detection distance from the automatic transaction apparatus 1. Thereby, in order to use the automatic transaction apparatus 1, the user 3 approaching the automatic transaction apparatus 1 is detected. Moreover, the object detection means 1b can set a detection distance to the 1st distance and the 2nd distance closer to the automatic transaction apparatus 1 than the said 1st distance.

  Thereby, when the detection distance is set to the first distance, the object detection unit 1b can detect the user 3c and the user 3d in the long-distance detection area 2c that are within the first distance. it can. Further, when the detection distance is set to the second distance, the object detection unit 1b can detect the user 3d in the short distance detection region 2d that is within the second distance.

  Here, the control means 1a sets the detection distance of the object detection means 1b to the first distance in the rest state, while the detection distance is set to the second distance in the standby state in which the standby screen 4c is displayed on the display means 1c. When the object detection means 1b detects an object in the resting state while setting the distance, it is assumed that the user 3c in the long-distance detection area 2c or the user 3d in the short-distance detection area 2d has been detected. When the object detection unit 1b detects an object in the standby state, it is assumed that the user 3d in the short-distance detection area 2d has been detected, and voice guidance is output to the voice guidance unit 1d. Let

  The display unit 1 c includes a user operation unit (not shown) that guides the user by screen display and receives a user operation related to a transaction executed by the automatic transaction apparatus 1.

The voice guidance means 1d outputs a voice message 4d which is a voice guidance related to a transaction executed by the automatic transaction apparatus 1 to the user.
According to such an automatic transaction apparatus 1, the control unit 1a sets the detection distance of the object detection unit 1b to the first distance in the resting state. When the object detection means 1b detects an object within the first distance from the automatic transaction apparatus 1, the control means 1a makes a transition from the sleep state to the standby state, and the display means 1c causes the standby screen to be displayed. 4c is displayed, and the detection distance of the object detection means 1b is set to the second distance by the control means 1a. Next, in the standby state, when the object detection means 1b detects an object within the first distance, the voice guidance means 1d outputs a voice guidance.

  In this way, the detection distance of the object detection means can be set to two types of the first distance and the second distance closer to the first distance, and the detection distance is used when returning from the standby state to the standby state. In order to use the automatic transaction apparatus by setting the detection distance to the second distance in the standby state by accelerating the return from the standby state by setting the first distance that the person can detect earlier Furthermore, voice guidance is output after detecting the approaching user.

  Thereby, while being able to shorten a user's starting waiting time, it becomes possible to output appropriately the voice guidance which guides a user based on a transaction situation or operation situation. As a result, since transaction processing proceeds quickly, it is possible to reduce operating costs, and also improve customer service by reducing user waiting time and improving operability.

Next, details of the present embodiment will be described.
FIG. 2 is a diagram illustrating a system configuration example of the present embodiment. A host computer 200 and automatic transaction apparatuses 100a and 100b are connected to the network 5.

  The stores 10a and 10b are, for example, financial institutions such as banks and securities companies, or convenience stores that are affiliated with financial institutions. The stores 10a and 10b accept user operations and perform transactions, and network the results of the transactions performed. 5 are provided with automatic transaction apparatuses 100a and 100b that transmit to the host computer 200.

  The management center 20 includes a host computer 200 that manages a transaction result of a user using the automatic transaction apparatuses 100a and 100b. The host computer 200 manages transactions performed by the automatic transaction apparatuses 100a and 100b via the network 5. In addition, the host computer 200 manages information (such as a personal identification number) of a user who uses the automatic transaction apparatus 100, and performs a user authentication process.

  FIG. 3 is a front view showing the appearance of the automatic transaction apparatus according to the present embodiment. The automatic transaction apparatus 100 includes an operation screen 101 having a touch panel, a banknote deposit / withdrawal unit 102a for depositing / withdrawing banknotes, a coin deposit / withdrawal unit 102b for depositing / withdrawing coins, a passbook accepting unit 103 for accepting a bankbook, a card for accepting a cash card, etc. Reception port 104, receipt issuance port 105 for issuing a receipt, object detection sensor 106 for detecting an object on the front surface of the automatic transaction apparatus 100 such as a user, and voice guidance and warning sound for guiding the transaction status and operation to the user are output. A speaker 107 is provided.

  FIG. 4 is a diagram illustrating a hardware configuration example of the automatic transaction apparatus according to the present embodiment. The automatic transaction apparatus 100 includes a main control unit 111, a storage unit 112, an input unit 113, a display control unit 114, a deposit / withdrawal processing unit 115, a passbook entry processing unit 116, a card reading unit 117, a receipt issuing unit 118, and a communication processing unit 119. And an audio output unit 120.

  The main control unit 111 includes a CPU (Central Processing Unit) and the like, and controls each unit of the automatic transaction apparatus 100 according to a program stored in the storage unit 112 and various data. The main control unit 111 functions as the control unit 131.

  The storage unit 112 stores programs for performing various processes such as various data and deposit / withdrawal transactions. The storage unit 112 includes a RAM (Random Access Memory) and a hard disk drive (HDD). The RAM temporarily stores at least a part of an OS (Operating System) program to be executed by the main control unit 111 and a program for functioning as the automatic transaction apparatus 100. The RAM stores various data necessary for processing by the main control unit 111. The HDD stores a program for functioning as the OS or the automatic transaction apparatus 100.

  The input unit 113 receives an input of transaction contents based on a user's operation using, for example, a touch panel arranged on the operation screen 101 of FIG. Further, the input unit 113 accepts input of information indicating the detection status of the user by the object detection sensor 106 (see FIG. 3).

  The display control unit 114 displays on the operation screen 101 an image showing the content of the transaction, an image including a message for guiding the user, and the like on the operation screen 101 in accordance with the drawing command of the main control unit 111. The display control unit 114 and the operation screen 101 function as the display unit 133.

  The deposit / withdrawal processing unit 115 is a unit including a banknote deposit / withdrawal unit 102a, a coin deposit / withdrawal unit 102b, a transport mechanism (not shown) that transports banknotes, and a cash storage unit (not shown), and further operates each unit. MPU (Micro Processing Unit) (not shown) is provided. Based on the instruction of the main control unit 111, the MPU operates based on the firmware (firmware), controls each unit, counts the cash inserted from the banknote deposit / withdrawal unit 102a and the coin deposit / withdrawal unit 102b, Store in the cash store. Further, the cash is counted and taken out from the cash storage unit, and discharged to the banknote deposit / withdrawal unit 102a and the coin deposit / withdrawal unit 102b.

The passbook entry processing unit 116 performs passbook entry processing on the passbook inserted into the passbook accepting unit 103 and discharges it from the passbook accepting unit 103.
The card reading unit 117 reads card information by reading the magnetic stripe of the card inserted from the card receiving port 104. Further, the card reading unit 117 discharges the card inserted when the transaction is completed.

The receipt issuing unit 118 issues a receipt on which transaction details for confirming the transaction result are printed, and discharges the receipt from the receipt issuing port 105.
The passbook entry processing unit 116, the card reading unit 117, and the receipt issuing unit 118 are unitized, and similarly to the deposit / withdrawal processing unit 115, an MPU (not shown) for operating each unit is provided. Based on an instruction from the main control unit 111, the MPU operates based on the firmware and controls each unit.

The communication processing unit 119 is connected to the host computer 200 of the financial institution disposed in the management center 20 via the network 5.
The voice output unit 120 outputs, from the speaker 107, voice guidance and warning sound for guiding the transaction status and operation to the user.

With the hardware configuration as described above, the processing functions of the present embodiment can be realized.
FIG. 5 is a block diagram showing functions of the automatic transaction apparatus. The automatic transaction apparatus 100 according to the present embodiment includes a control unit 131, an object detection unit 132, a display unit 133, a voice guidance unit 134, a discharge unit 135, and a transaction medium detection unit 136.

The control unit 131 is a control means for performing a transaction based on an operation by a user. The control unit 131 comprehensively controls the operation of the automatic transaction apparatus 100.
The object detection unit 132 is provided on the front surface of the automatic transaction apparatus 100 and detects the presence / absence of an object within a predetermined detection distance from the automatic transaction apparatus 100. Thereby, the automatic transaction apparatus 100 detects the user 300 who uses the automatic transaction apparatus 100. In addition, the object detection unit 132 detects the far distance to an object farther than the automatic transaction apparatus 100 (the long distance detection area 620) and detects the long distance to the automatic transaction apparatus 100 than the long distance detection. It can be set to short range detection for detecting an object in a close range (short range detection region 630).

  Here, the control unit 131 sets the detection distance of the object detection unit 132 to the long-distance detection for detecting the object in the long-distance detection area 620 in the resting state, while the control unit 131 sets the object distance in the standby state. The detection distance of the detection unit 132 is set to short distance detection that detects an object in the short distance detection region 630 that is shorter than the long distance detection.

  Here, the standby state is a state in which the standby screen 133a is displayed on the display unit 133 of the automatic transaction apparatus 100. The standby state is awaiting the user 300, and a transaction can be executed by accepting the user's operation. It is a state. In addition, the resting state is a state in which a part of the functions of the automatic transaction apparatus 100 is suspended to reduce power consumption, and a transaction cannot be immediately executed.

  The automatic transaction apparatus 100 cannot execute a transaction or accept a user's transaction operation in the pause state, but can execute the transaction by shifting to the standby state.

  Then, when the object detection unit 132 detects an object in the resting state, the control unit 131 considers that the user in the long-distance detection area 620 has been detected and shifts from the resting state to the standby state. When the object detection unit 132 detects an object in the reception state, it is assumed that the user in the short distance detection area 630 has been detected, and a standby voice message indicating that the user is waiting is output to the voice guidance unit 134. Let

  Thereby, the object detection unit 132 can detect the user in the long-distance detection area 620 when the control unit 131 is set to long-distance detection. Further, the object detection unit 132 can detect the user in the short distance detection area 630 when the control unit 131 is set to the short distance detection.

The display unit 133 includes a user operation unit that guides the user by screen display and receives a user operation related to a transaction executed by the automatic transaction apparatus 100.
The voice guidance unit 134 outputs a voice message that is a voice guidance related to a transaction executed by the automatic transaction apparatus 100 to the user.

  According to such an automatic transaction apparatus 100, the control unit 131 sets the detection distance of the object detection unit 132 to long-range detection in the resting state. Then, when the object detection unit 132 detects an object in the long-distance detection area 620 that is a detectable range of long-distance detection from the automatic transaction apparatus 100, the control unit 131 makes a transition from the sleep state to the standby state. The standby screen 133a is displayed on the display unit 133, and the detection distance of the object detection unit 132 is set to short-range detection by the control unit 131. Next, in the standby state, when the object detection unit 132 detects an object in the short distance detection region 630, the voice guidance unit 134 outputs a voice message.

  The discharge unit 135 discharges the transaction medium to the user according to the transaction status. The transaction medium includes banknotes, coins, passbooks, receipts, etc. in addition to the cash card 135a shown in the figure. The banknote deposit / withdrawal unit 102a, the coin deposit / withdrawal unit 102b, the passbook accepting unit 103, the card accepting port 104, and the receipt issuing port 105 of the present embodiment described above function as the ejecting unit 135.

  The transaction medium detection unit 136 detects the transaction medium discharged by the discharge unit 135. While the transaction medium detection unit 136 continues to detect the transaction medium, the user has not received the transaction medium. Thereby, it is determined whether or not the user forgets to remove the transaction medium.

  In addition, when the transaction medium detection unit 136 detects the transaction medium, the control unit 131 sets the detection distance to the second distance, and the object detection unit 132 set to the second distance detects the object. When not detected, the voice guidance unit 134 is caused to output a reception guidance voice message 134b that prompts the user to receive the transaction medium.

  Further, when the transaction medium detection unit 136 detects the transaction medium and the object detection unit 132 set to the second distance does not detect the object, the control unit 131 causes the voice guidance unit 134 to The voice message 134b, which is a voice message different from the voice message 134b that prompts reception, and warns that the transaction medium has been forgotten to be taken out is output. This warning voice guidance is output with a louder volume than the received voice guidance. The warning voice guidance is repeatedly output for a certain time (for example, 20 seconds) while the transaction medium is detected by the transaction medium detection unit 136. Thereafter, if the transaction medium is not collected even after a certain period of time, the transaction medium is taken into the automatic transaction apparatus 100 and stored.

Next, user detection by the automatic transaction apparatus 100 will be described.
FIG. 6 is a diagram illustrating how a user is detected by an object detection unit included in the automatic transaction apparatus. In FIG. 6, the detection area | region of the object detection sensor 106 with which the automatic transaction apparatus 100 and the automatic transaction apparatus 100 are provided is shown.

  The object detection sensor 106 for detecting a user by the automatic transaction apparatus 100 is configured by a proximity sensor using infrared rays. The object detection sensor 106 emits infrared rays from the front. And when a user approaches the automatic transaction apparatus 100 from the front in order to use the automatic transaction apparatus 100, the irradiated infrared rays hit and reflect the user. The object detection sensor 106 detects the reflected infrared light.

  In addition, although the proximity sensor which detects an object by infrared rays was used as the object detection sensor 106 of this Embodiment, it is not restricted to this, For example, the approaching user, such as a sensor which detects an object by reflection of an ultrasonic wave, is used. A sensor to detect can be used.

  The object detection sensor 106 can change the setting of the limit value of the detection range by a setting change by a dynamic program. As an example, when the sensor volume of the object detection sensor 106 is set to 2 dB, the detection limit is within 120 cm from the object detection sensor 106, and when the sensor volume is set to 18 dB, the detection limit is 60 cm from the object detection sensor. Within. The limit of detection changes depending on the hardware performance of the automatic transaction apparatus 100 itself.

  Further, the main control unit 111 receives an input of information indicating that the object detection sensor 106 has irradiated or detected infrared rays via the input unit 113. And the main control part 111 measures the time from irradiation of infrared rays to a detection, and measures the distance from the automatic transaction apparatus 100 to a user. At this time, the main control unit 111 determines whether or not the user exists within the set detection distance depending on whether or not infrared rays reflected within a predetermined time or less set in advance are detected. By changing the set value for the predetermined time, the detection distance setting is switched between “far-distance detection” and “short-distance detection”. The main control unit 111 and the object detection sensor 106 according to the present embodiment function as the object detection unit 132.

The front of the automatic transaction apparatus 100 is divided into a detection area outside 610, a long distance detection area 620, and a short distance detection area 630.
When the detection distance is set to “long distance detection”, the main control unit 111 detects the presence or absence of an object in the long distance detection region 620 whose detection distance is within the long distance detection limit 621 (for example, 2 meters). On the other hand, when the detection distance is set to “short distance detection”, the main control unit 111 detects the presence or absence of an object in the short distance detection region 630 whose detection distance is within the short distance detection limit 631 (for example, 1 meter). . These long-range detection limit 621 and short-range detection limit 631 can be appropriately changed according to the installation environment, such as the number of users at the installation location of the automatic transaction apparatus 100, the structure of the building, and the frequency of traffic in the vicinity of other than the user It is.

  Here, when “distant detection” is set, the presence or absence of an object in the long detection area 620 and the short detection area 630 is detected. On the other hand, when “short distance detection” is set, the presence or absence of an object in the short distance detection area 630 is detected, but the presence or absence of an object in the long distance detection area 620 is not detected.

  The outside of the long-distance detection area 620 in front of the automatic transaction apparatus 100 is a detection area outside 610. The presence / absence of an object outside the detection area 610 is not detected in any setting.

  In this “long-distance detection”, since the detection distance is long, it is possible to detect a user approaching the automatic transaction apparatus 100 earlier in order to make a transaction. Further, in the “short distance detection”, since the detection distance is short, it is possible to detect the withdrawal of the user after the transaction is finished earlier, and the detection range is limited to the vicinity of the automatic transaction apparatus 100. Since it is less likely that other waiting users are erroneously detected, the accuracy of detecting a user who leaves is increased.

  Next, the process performed by the automatic transaction apparatus 100 will be described in detail. In the description of the process of the automatic transaction apparatus 100, the description of the process for realizing a function generally necessary for the automatic transaction apparatus, such as data processing accompanying execution of the transaction performed by the user, is omitted.

FIG. 7 is a state transition diagram showing the operation of the automatic transaction apparatus. In FIG. 7, the state which changes based on operation | movement of the automatic transaction apparatus 100 is shown.
[State ST1] For example, when the transaction is not performed for a certain period of time and the user is not detected for a certain period of time, the automatic transaction apparatus 100 enters a sleep state in which power consumption is saved for energy saving. . In this dormant state, functions are stopped except for a part of the object detection unit 132 and the like, and the user cannot make a transaction. That is, in the rest state, the deposit / withdrawal processing unit 115, the banknote deposit / withdrawal unit 102a, the coin deposit / withdrawal unit 102b, the transport mechanism, the cash storage unit, the MPU for operating each unit, the passbook entry processing unit 116, and the card reading unit 117. The supply of power to the receipt issuing unit 118, the MPU that operates each unit, and the HDD of the storage unit 112 is stopped. As a result, the firmware of the volatile main memory of the MPU is erased, and the rotation of the disk in the HDD is stopped. Therefore, to transition from the hibernation state to the standby state, power is supplied to each unit, the firmware is read from the non-volatile memory, installed in the volatile memory, and the HDD disk starts rotating. It takes a long time to reach a stable rotational speed of 15000 rpm and to enable operation. Further, in the dormant state, the automatic transaction apparatus 100 sets the object detection unit 132 to “distant detection” to prepare for the approach of the user.

  As a result, by detecting the user at an early stage, the automatic transaction apparatus 100 is activated (transition to the standby state) at an early stage, and before each user reaches the operation position of the automatic transaction apparatus 100, Since the activation can be completed, the waiting time of the user can be shortened. Then, when automatic transaction apparatus 100 detects a user (an object that is considered to be) in long-distance detection area 620, automatic transaction apparatus 100 sets object detection unit 132 to “short-distance detection” and transitions to state ST2.

  [State ST2] When automatic transaction apparatus 100 transitions to a standby state in which a user operation is accepted, it displays a standby screen. This standby screen includes a character message image indicating that the user's operation is accepted (for example, a character image “I welcome you” like the standby screen 133a). In the present embodiment, the standby screen includes an operation unit that can be operated by the user. The standby screen will be described in detail with reference to FIG. In this standby state, the automatic transaction apparatus 100 determines whether or not the user detected in the long distance detection area 620 has approached the short distance detection area 630 by the object detection unit 132 set to short distance detection. Detect. Thereafter, automatic transaction apparatus 100 transitions to state ST3.

  [State ST3] The automatic transaction apparatus 100 outputs a voice message (for example, a synthesized voice of “Welcome”) indicating that the user's operation is accepted from the speaker 107 by the voice output unit 120. Thereafter, automatic transaction apparatus 100 transitions to state ST4.

  [State ST4] In the standby state in which the standby screen including the operation unit that can be operated by the user is displayed as described above, the automatic transaction apparatus 100 inputs transaction processing by a user operation during a predetermined time. Is performed, the state transits to the state ST5. On the other hand, if the transaction process is not input by the user's operation during the predetermined time, the object detection unit 132 is set to “long distance detection” and the state transitions to the state ST8.

  [State ST5] The automatic transaction apparatus 100 executes the transaction process input in the state ST4. Then, if the executed transaction process involves the discharge of a transaction medium (for example, cash card, bankbook, banknote, money, transaction details, etc.), the process transits to state ST6. On the other hand, if the executed transaction process is not accompanied by discharge of the transaction medium, the process proceeds to the state ST4.

  [State ST6] The automatic transaction apparatus 100 discharges the transaction medium discharged based on the transaction process executed in the state ST5. When the automatic transaction apparatus 100 detects that the discharged transaction medium has been received by the user during a predetermined time, the automatic transaction apparatus 100 transitions to the state ST4. On the other hand, if it is not detected within a predetermined time that the discharged transaction medium has been received by the user, the process transits to state ST7.

  [State ST7] The automatic transaction apparatus 100 collects the transaction medium that has not been received by the user during the predetermined time in the state ST6 into the automatic transaction apparatus 100. Thereafter, the state transits to the state ST4 and waits for the next user.

  [State ST8] The automatic transaction apparatus 100 uses the object detection unit 132 set for long-distance detection when the transaction process is not input by a user operation during a predetermined time in the state ST4. Waiting for someone. If a user is detected in this long-distance standby state, a transition is made to state ST2. On the other hand, if a user is not detected, it changes to state ST1.

Next, the main process performed by the control part 131 with which the automatic transaction apparatus 100 is provided is demonstrated.
8 and 9 are flowcharts showing the procedure of the main process. Hereinafter, the processing illustrated in FIGS. 8 and 9 will be described in order of step number. Here, it is assumed that the main processing of the present embodiment starts from the above-described hibernation state. At this time, it is assumed that the object detection unit 132 is set to long-distance detection.

  [Step S11] The control unit 131 determines whether or not the object detection unit 132 set for long-distance detection is detecting an object. If the object detection unit 132 detects an object, the control unit 131 proceeds to step S12. On the other hand, if the object detection unit 132 has not detected an object, the process of step S11 is repeated. Thereby, the automatic transaction apparatus 100 maintains a dormant state until it detects the user who has approached the long-distance detection area. Here, since the object detection unit 132 is set to the long-distance detection, the automatic transaction apparatus 100 can return from the hibernation state at an early point in time, and the activation waiting time of the user can be shortened. .

  [Step S12] The control unit 131 shifts the state of the automatic transaction apparatus 100 from the pause state to the standby state. Thereby, when the automatic transaction apparatus 100 detects the user who has approached the long-distance detection region, the user operation screen 101 is displayed from the resting state in which the user operation is not accepted because the power consumption is suppressed. It shifts to the standby state for accepting the operation.

  [Step S13] The control unit 131 switches the setting of the detection area of the object detection unit 132 from “far detection” to “short detection”. Thereby, the user who approaches the long-distance detection area can detect the user who approaches further by whether or not the user is detected in the short-distance detection area.

  [Step S14] The control unit 131 causes the display unit 133 to display a standby screen 133a including a standby message (for example, “Welcome.”) In order to receive a user operation.

  [Step S15] The control unit 131 waits for a predetermined time (for example, 30 seconds), and determines whether or not the object detection unit 132 set for short-range detection within the predetermined time detects an object. If the control unit 131 detects an object within a predetermined time, the control unit 131 proceeds to step S16 immediately. On the other hand, if no object is detected within a predetermined time, the process proceeds to step S18.

  [Step S16] The control unit 131 determines whether or not the detection in the immediately preceding step S15 is the first detection after the current short distance detection is set. If it is the first detection after the short distance detection is set, the control unit 131 proceeds to step S17. On the other hand, if it is not the first detection after the short distance detection is set, the process proceeds to step S31 (see FIG. 9).

  [Step S <b> 17] The control unit 131 causes the voice guidance unit 134 to output a standby message voice (for example, a voice of “Welcome”). Then, the control part 131 advances a process to step S31 (refer FIG. 9).

  [Step S18] The control unit 131 switches the setting of the detection area of the object detection unit 132 from “short distance detection” to “far distance detection”. Thereby, even if a user is not detected in the short-range detection region, the user can be detected by expanding the range again just in case.

  [Step S19] The control unit 131 waits for a predetermined time (for example, 120 seconds) after the detection region setting is switched to the long-distance detection in step S18, and the object set for the long-distance detection within the predetermined time. It is determined whether the detection unit 132 has detected an object. If the control unit 131 does not detect the object within the predetermined time, the control unit 131 proceeds to step S20. On the other hand, if an object is detected within a predetermined time, the process immediately proceeds to step S13. Thereby, the automatic transaction apparatus 100 maintains a standby state, when the user of a long distance detection area is detected within the predetermined time.

  [Step S20] The control unit 131 shifts the state of the automatic transaction apparatus 100 from the standby state to the dormant state. As a result, when the automatic transaction apparatus 100 has not detected the user for a certain period of time, the automatic transaction apparatus 100 shifts from a standby state with high power consumption to a hibernation state with low power consumption in order to accept the user's operation. At this time, the control unit 131 causes the display unit 133 to display the pause screen 101a. Thereafter, the process proceeds to step S11.

  [Step S31] The control unit 131 waits for a predetermined time (for example, 60 seconds), and determines whether or not the user has operated the operation screen 101 within the predetermined time. If there is an operation within a predetermined time, the control unit 131 immediately proceeds to step S32. On the other hand, if there is no operation within the predetermined time, the process proceeds to step S38.

  [Step S <b> 32] The control unit 131 executes transaction processing executed in the automatic transaction apparatus 100 based on a user request. Specifically, in the automatic transaction apparatus 100 according to the present embodiment, as in an automatic transaction apparatus (ATM) installed in a normal financial institution, cash “payment” to the user's account, the user's account "Withdrawal" of cash from the bank, "booking" of the transaction status in the user's passbook, "transfer" to an account managed by the user other than that, "transfer" to an account managed by the user, and use "Balance inquiry" indicating the balance of the person's account is executed.

  [Step S33] The control unit 131 determines whether there is a transaction medium received by the user. If there is no transaction medium, control unit 131 proceeds to step S36. On the other hand, if there is a transaction medium, the process proceeds to step S34.

  [Step S34] The control unit 131 executes a transaction medium discharge message output process that prompts the user to receive the discharged transaction medium. This transaction medium discharge message output process will be described in detail with reference to FIG.

  [Step S35] The control unit 131 determines whether or not the discharged transaction medium is received by the user. If the transaction medium is received, the control unit 131 proceeds to step S36. On the other hand, if no transaction medium has been received, the process proceeds to step S37. Here, for example, the transaction medium includes cash (banknotes and money), a passbook, a cash card, and a receipt (transaction details). Moreover, these transaction media are discharged | emitted from the banknote depositing / withdrawing part 102a, the coin depositing / withdrawing part 102b, the passbook reception part 103, the card | curd reception port 104, the receipt issue port 105, etc., for example.

  [Step S <b> 36] The control unit 131 outputs an end message indicating that the transaction by the user's automatic transaction apparatus 100 has ended. For example, the display unit 133 displays an end screen including characters “thank you” on the operation screen 101, and the voice guidance unit 134 outputs a voice message “thank you” from the speaker 107. Then, the control part 131 advances a process to step S14.

  [Step S37] The control unit 131 collects and stores the transaction medium, which is left in the banknote deposit / withdrawal unit 102a and the like, that the user has not received within a predetermined time. In addition, information indicating that the transaction medium has been stored, information for identifying the user who has performed the transaction, date and time of storage, and the like are electronically recorded. Then, the control part 131 advances a process to step S14.

  Here, since the object detection unit 132 is set to the short-range detection, the retreat of the user who has forgotten to take the transaction medium can be detected earlier, and the detection range is further squeezed closer to the automatic transaction apparatus 100. Therefore, since the user detection system increases, it is possible to more reliably detect the user leaving. Thereby, it becomes possible to collect the transaction medium that has been forgotten more reliably at an earlier stage in the automatic transaction apparatus 100, and the effect of preventing the forgotten transaction medium from being stolen is enhanced. Further, since the forgotten transaction medium is collected earlier, the operation can be started for the next user earlier, and the waiting time for the next user can be shortened.

  [Step S38] The control unit 131 waits for a predetermined time (for example, 60 seconds) after it is determined in step S31 that “the user has not operated within the predetermined time”, and short-range detection is performed within the predetermined time. It is determined whether or not the object detection unit 132 set to “No” has detected an object. If the control unit 131 does not detect the object within the predetermined time, the control unit 131 proceeds to step S18. On the other hand, if an object is detected within a predetermined time, the process immediately proceeds to step S31. Thereby, the automatic transaction apparatus 100 will maintain a standby state, when the user of a short-distance detection area | region is detected within predetermined time.

Next, transaction medium discharge message output processing executed by the control unit 131 provided in the automatic transaction apparatus 100 will be described.
FIG. 10 is a flowchart showing a procedure of transaction medium discharge message output processing. In the following, the process illustrated in FIG. 10 will be described in order of step number. This transaction medium return message process is a subroutine of the main process, and is called and executed in step S34 (FIG. 9) of the main process.

  [Step S41] The control unit 131 determines whether or not the object detection unit 132 set for short-range detection is detecting an object. If the object detection unit 132 detects an object, the control unit 131 proceeds to step S42. On the other hand, if the object detection unit 132 has not detected an object, the process proceeds to step S43.

  [Step S42] The control unit 131 indicates that the discharged transaction medium remains in the banknote deposit / withdrawal unit 102a and the like, and outputs a receipt guidance message that prompts the user to receive the transaction medium. For example, the receipt guidance message is displayed on the operation screen 101 on the operation screen 101 by the display unit 133 (see FIG. 15). A reception guidance voice message that is a voice message “Please receive” is repeatedly output at a predetermined interval (for example, 5 seconds). Note that the content of the receipt guidance message varies depending on the transaction medium that has been forgotten. Then, the control part 131 advances a process to step S44.

  [Step S43] The control unit 131 indicates that the user has left the short-range detection area while the transaction medium that the user has forgotten to leave is left in the banknote deposit / withdrawal unit 102a and the like, and notifies the user of the transaction medium. A warning message is output to warn you that you have forgotten. This warning guidance message is a different guidance from the receipt guidance message. For example, a warning guidance screen (see FIG. 16) including the characters “I forgot my card!” Is displayed on the operation screen 101 by the display unit 133. The voice guidance unit 134 has a louder volume than the voice message of the reception guidance message from the speaker 107, and with a strong tone that draws the user's attention and increases the sense of crisis. ! "Warning guidance voice message is output continuously and repeatedly. The content of this message varies depending on the transaction medium that has been forgotten. Then, the control part 131 advances a process to step S44.

  Here, since the object detection unit 132 is set to short-range detection, it is possible to detect the retreat of the user who has forgotten to take the transaction medium earlier. Thereby, it becomes possible to warn of forgetting to remove the transaction medium at an earlier stage, and the effect of preventing forgetting to remove the transaction medium is enhanced.

  [Step S44] The control unit 131 determines whether or not the discharged transaction medium is received by the user. If the transaction medium has been received, the control unit 131 ends the transaction medium discharge message output process and returns to the main process (step S34 in FIG. 9). On the other hand, if no transaction medium has been received, the process proceeds to step S45. As to whether or not the discharged transaction medium has been received by the user, the banknote depositing / dispensing unit 102a, the coin depositing / dispensing unit 102b, the bankbook accepting unit 103, the card accepting port 104, the receipt issuing unit 105, and the like. Is determined by whether or not a transaction medium is detected by a transaction medium detection unit 136 that detects a transaction medium that has been connected to and discharged by the discharge unit 135 and has not yet been received.

  [Step S45] The control unit 131 determines whether or not a predetermined time (for example, 30 seconds) has elapsed since the execution of the transaction medium discharge message output process was started. If the predetermined time has elapsed, the control unit 131 ends the transaction medium discharge message output process and returns to the main process (step S34 in FIG. 9). On the other hand, if the predetermined time has not elapsed, the process proceeds to step S41.

  By this transaction medium discharge message output process, the automatic transaction apparatus 100 receives the transaction medium according to the detection status in the short distance detection area of the user until the transaction medium is received within the predetermined time or until the predetermined time elapses. Output a message or warning message.

Next, an example of a screen displayed on the operation screen 101 is shown.
FIG. 11 is a diagram illustrating an example of a pause screen displayed on the operation screen. When the user is not detected for a certain period of time, the automatic transaction apparatus 100 shifts to a dormant state with reduced power consumption. In this sleep state, the operation screen 101 is set to the sleep screen 101a, and nothing is displayed as shown in the figure, for example. A screen saver may be displayed on the pause screen 101a.

  FIG. 12 is a diagram illustrating an example of a standby screen displayed on the operation screen. In the present embodiment, when the object detection unit 132 of the automatic transaction apparatus 100 detects a user who has approached to make a transaction with the automatic transaction apparatus 100, the operation screen 101 displays a standby screen 101b as shown in the figure. Is displayed. This standby screen 101b is an example of the standby screen 133a.

  The standby screen 101b is a screen that waits for a user. The standby screen 101b indicates that the user is waiting. For example, “I welcome you.” And prompt the user to perform a transaction operation. For example, “Please insert the card and press the transaction details.” The character message image 101b1 is displayed. The standby screen 101b is provided with a transaction selection operation unit 101b2 for a user to perform an input operation.

When the transaction content selected by the user is input by the transaction selection operation unit 101b2, the automatic transaction apparatus 100 accepts the input transaction content, and the selected transaction is started.
The standby screen 101b according to the present embodiment includes a transaction selection operation unit 101b2, and accepts a user's input operation. However, the standby screen 101b is not provided with the transaction selection operation unit 101b2. The transaction selection operation unit 101b2 may be provided on another screen, and after the standby screen 101b is displayed, the display may be switched to a screen provided with the transaction selection operation unit 101b2.

  FIG. 13 is a diagram illustrating an example of a password input screen displayed on the operation screen. When performing a transaction that requires the user to be authenticated in the automatic transaction apparatus 100 and confirming that the user is the account holder by the personal identification number, the operation screen 101 displays the personal identification as shown in the figure. A number input screen 101c is displayed.

  The personal identification number input screen 101c is a screen that accepts input of a personal identification number by the user. On the personal identification number input screen 101c, a text message image 101c1 for prompting the user to input the personal identification number, for example, “Please enter the personal identification number.” Is displayed. The personal identification number input screen 101c includes a personal identification number input operation unit 101c2 for the user to perform a personal identification number input operation, a display field 101c3 indicating that the personal identification number input operation is accepted, and a personal identification number. A cancel operation unit 101c4 that cancels input and returns to the standby screen 101b is provided.

  When the user inputs a personal identification number using the personal identification number input operation unit 101c2, the automatic transaction apparatus 100 authenticates the user with the input personal identification number, and if the authentication is successful, the selected transaction proceeds.

  FIG. 14 is a diagram illustrating an example of an amount input screen displayed on the operation screen. When a user inputs an amount in a transaction (for example, withdrawal or transfer of cash) in the automatic transaction apparatus 100, the operation screen 101 displays an amount input screen 101d as shown in the figure.

  The amount input screen 101d is a screen for accepting an amount input by the user. On the amount input screen 101d, a text message image 101d1 of “Please enter the amount.” Prompting the user to input the amount is displayed. In addition, the amount input screen 101d includes an amount input operation unit 101d2 for a user to input an amount, a display field 101d3 indicating the amount that has been input, and canceling the amount input and returning to the standby screen 101b. An operation unit 101d4 and a confirmation operation unit 101d5 for confirming the amount input by the user and executing a transaction are provided.

  When the amount entered by the user is entered through the amount input operation unit 101d2 and the amount entered by the confirmation operation unit 101d5 is confirmed, the automatic transaction apparatus 100 executes the transaction according to the entered amount.

  FIG. 15 is a diagram illustrating an example of a receipt guidance screen displayed on the operation screen. After the transaction in the automatic transaction apparatus 100 is finished, a transaction medium such as a cash card produced from the discharge unit 135 such as the card reception port 104 has not been received yet, and the object detection unit 132 detects the object by detecting the short distance. Is detected, a reception guide screen 101e as shown in the figure is displayed on the operation screen 101.

  The receipt guide screen 101e is a screen that prompts the user to receive a transaction medium. On the receipt guide screen 101e, for example, a text message image 101e1 of “Please receive card and usage details” is displayed so as to prompt the user to receive the transaction medium.

In this case, the receipt guidance screen 101e is displayed on the operation screen 101, and the receipt guidance voice message 134b described above is output.
By displaying the receipt guidance screen 101e and outputting the receipt guidance voice message 134b, the user can be urged to receive the transaction medium, and the forgetting to remove the transaction medium can be prevented.

  Note that the contents of the receipt guidance screen 101e and the receipt guidance message change according to the discharged transaction medium. For example, when the bankbook is discharged, it is output with contents prompting receipt of the bankbook (for example, “Please receive the bankbook”). Similarly, when banknotes and money are discharged, it is output with a content prompting receipt of banknotes.

  FIG. 16 is a diagram illustrating an example of a warning guidance screen displayed on the operation screen. When an object is not detected by the near object detection by the object detection unit 132 while the user forgets to take a transaction medium such as a card after the transaction in the automatic transaction apparatus 100 ends, the operation screen 101 displays a warning guidance screen as shown in the figure. 101f is displayed.

  The warning guidance screen 101f is a screen that warns the user that he / she has forgotten to take the transaction medium. In the warning guidance screen 101f, for example, a text message image 101f1 that warns the user that he / she has forgotten to take the transaction medium is displayed in the warning guidance screen 101f. Is done.

In this case, the warning guidance screen 101f is displayed on the operation screen 101, and the warning guidance voice message described above is output.
By displaying the warning guidance screen 101f and outputting the warning guidance voice message 134c, it is possible to warn the user that he / she has forgotten to remove the transaction medium and to prevent the user from forgetting to remove the transaction medium.

  The contents of the warning guidance screen 101f and the warning guidance voice message 134c vary depending on the transaction medium that has been forgotten. For example, if the bankbook has been forgotten, it is output with a content warning that the bankbook has been forgotten (for example, “You forgot to take your bankbook!”). Similarly, when banknotes and money are forgotten to be removed, the information is output with a warning that the banknotes are forgotten.

  As described above, the detection distance of the object detection unit 132 can be set to two types of long-distance detection and short-distance detection. When returning from the standby state to the standby state, the long-distance detection by the user can be performed earlier. By setting it to detection, the return from the standby state is accelerated, and in the standby state, it is set to short-range detection, so that voice guidance after detecting a user who has approached further in order to use the automatic transaction apparatus 100 Was output.

  As a result, the user's startup waiting time can be shortened in the sleep state, and in the standby state, voice guidance is not erroneously output by detecting a passerby passing nearby, so it is actually automatic. It is possible to appropriately output voice guidance to a user who has approached to use the transaction apparatus 100. As a result, it is possible to reduce operating costs by promptly processing transactions, and to improve customer service by reducing waiting time for users and inappropriate voice guidance.

  When the transaction medium detection unit 136 detects a transaction medium, the object detection unit 132 is set to short-range detection. When the object detection unit 132 detects an object, the voice guidance unit 134 is set. When the reception guidance voice message 134b prompting the user to receive the transaction medium is output and the object detection unit 132 does not detect the object, the voice guidance unit 134 is warned that the user forgets to remove the transaction medium. The warning guidance voice message 134c is output.

  Thereby, since the object detection unit 132 is set to the short-range detection, the retreat of the user who has forgotten to take the transaction medium can be detected earlier, so that the transaction is performed by the warning guidance voice message 134c at an earlier stage. It becomes possible to warn of forgetting to remove the medium, and the effect of preventing forgetting to remove the transaction medium is enhanced. Further, when an object (user) is detected by the short distance detection, the reception guidance voice message 134b that is gentler than the warning guidance voice message 134c is output. Since no guidance is provided, there is no discomfort to the user.

  Further, the warning guidance voice message 134c is different in the content of voice guidance from the reception guidance voice message 134b, has a louder volume than the reception guidance voice message 134b, and draws the attention of the user and increases the sense of crisis. It was made to output continuously with a strong tone.

  Thereby, the effect which prevents forgetting to take a transaction medium increases further by attracting a user's attention. In addition, by appropriately using the reception guidance voice message 134b having a relatively low volume and the warning guidance voice message 134c having a relatively high volume and a heightened sense of crisis, the user's trouble caused by giving an excessive sense of crisis. It is possible to prevent forgetting to take the transaction medium while preventing the generation of pleasure.

  Here, in the present embodiment, an example in which the present invention is applied to an automatic transaction apparatus (so-called bank ATM) in a financial institution has been described. However, the present invention is not limited to this, and, for example, according to a user's request , Automatic ticket vending machines that issue tickets (tickets, admission tickets, theater tickets, etc.), public telephones, vending machines, etc. The present invention can be applied to an automatic transaction apparatus that delivers transaction media, valuables, and the like.

  The above processing functions can be realized by a computer. In that case, a program describing the processing content of the function that the automatic transaction apparatus 100 should have is provided. By executing the program on a computer, the above processing functions are realized on the computer. The program describing the processing contents can be recorded on a computer-readable recording medium. Examples of the computer-readable recording medium include a magnetic recording device, an optical disk, a magneto-optical recording medium, and a semiconductor memory. Examples of the magnetic recording device include a hard disk device (HDD), a flexible disk (FD), and a magnetic tape. Optical disks include DVD (Digital Versatile Disc), DVD-RAM, CD-ROM (Compact Disc Read Only Memory), CD-R (Recordable) / RW (ReWritable), and the like. Magneto-optical recording media include MO (Magneto-Optical disk).

  When distributing the program, for example, a portable recording medium such as a DVD or a CD-ROM in which the program is recorded is sold. It is also possible to store the program in a storage device of a server computer and transfer the program from the server computer to another computer via a network.

  The computer that executes the program stores, for example, the program recorded on the portable recording medium or the program transferred from the server computer in its own storage device. Then, the computer reads the program from its own storage device and executes processing according to the program. The computer can also read the program directly from the portable recording medium and execute processing according to the program. In addition, each time the program is transferred from the server computer, the computer can sequentially execute processing according to the received program.

The present invention is not limited to the above-described embodiment, and various modifications can be made without departing from the gist of the present invention.
The main technical features of the embodiment described above are as follows.

(Supplementary note 1) Voice guidance means for outputting voice guidance, which is voice guidance for the user, and a user operation unit for performing guidance by screen display for the user and receiving operation by the user In an automatic transaction apparatus comprising display means including, and control means for performing a transaction based on the operation by the user,
Object detection means provided on the front face of the automatic transaction apparatus for detecting the presence or absence of an object within a predetermined detection distance from the automatic transaction apparatus, wherein the detection distance is the first distance and the first distance An object detection means that can be set at a second distance closer to the automatic transaction apparatus than the distance;
The control means sets the detection distance to the first distance in a resting state, while the detection distance is set to the first distance in a standby state in which a standby screen indicating waiting for a user is displayed on the display means. And when the object detection means detects the object in the pause state, the object detection means shifts from the pause state to the standby state. When the voice guidance is detected, the voice guidance means outputs the voice guidance.
An automatic transaction apparatus characterized by that.

(Supplementary Note 2) Discharging means for discharging the transaction medium to the user according to the status of the transaction;
Transaction medium detection means for detecting the transaction medium discharged by the discharge means,
The control means further sets the detection distance to the second distance and the object set to the second distance when the transaction medium detection means detects the transaction medium. When the detection means is detecting the object, the voice guidance means outputs a received voice guidance that prompts the user to receive the transaction medium, while the object detection set to the second distance is performed. When the means does not detect the object, the voice guidance means outputs a voice guidance that is different from the received voice guidance and warns the user that the transaction medium has been forgotten.
The automatic transaction apparatus according to supplementary note 1, wherein:

(Supplementary Note 3) The warning voice guidance is different from the received voice guidance in the content of the voice guidance.
The automatic transaction apparatus according to supplementary note 2, characterized by:
(Supplementary note 4) The warning voice guidance is output at a louder volume than the received voice guidance.
The automatic transaction apparatus according to supplementary note 2, characterized by:

(Supplementary Note 5) The warning voice guidance is repeatedly output while the transaction medium is detected by the transaction medium detection means.
The automatic transaction apparatus according to supplementary note 2, characterized by:

(Supplementary Note 6) Voice guidance means for outputting voice guidance, which is voice guidance for the user to the user, user operation for performing guidance by screen display for the user and receiving operation by the user In an automatic transaction program that functions as a display means including a section, a control means for performing a transaction based on the operation by the user,
The computer is provided on a front surface of the automatic transaction apparatus, and is an object detection means for detecting the presence or absence of an object within a predetermined detection distance from the automatic transaction apparatus, wherein the detection distance is a first distance, Function as object detection means that can be set to a second distance closer to the automatic transaction apparatus than the first distance;
The control means sets the detection distance to the first distance in a resting state, while the detection distance is set to the first distance in a standby state in which a standby screen indicating waiting for a user is displayed on the display means. And when the object detection means detects the object in the pause state, the object detection means shifts from the pause state to the standby state. When the voice guidance is detected, the voice guidance means outputs the voice guidance.
An automatic transaction program characterized by that.

(Supplementary Note 7) By computer processing, the voice guidance means outputs voice guidance, which is voice guidance, to the user, and the display means guides the user by screen display and also by the user. In an automatic transaction method that includes a user operation unit that accepts an operation, and in which the control means performs a transaction based on the operation by the user,
The object detection means is an object detection means that is provided in front of the automatic transaction apparatus and detects the presence or absence of an object within a predetermined detection distance from the automatic transaction apparatus, and the detection distance is defined as a first distance. And a second distance closer to the automatic transaction device than the first distance.
The control means sets the detection distance to the first distance in a resting state, while the detection distance is set to the first distance in a standby state in which a standby screen indicating waiting for a user is displayed on the display means. And when the object detection means detects the object in the pause state, the object detection means shifts from the pause state to the standby state. When the voice guidance is detected, the voice guidance means outputs the voice guidance.
An automatic transaction method characterized by that.

It is a figure which shows the outline of this Embodiment. It is a figure which shows the system configuration example of this Embodiment. It is a front view which shows the external appearance of the automatic transaction apparatus of this Embodiment. It is a figure which shows the hardware structural example of the automatic transaction apparatus of this Embodiment. It is a block diagram which shows the function of an automatic transaction apparatus. It is a figure which shows the mode of a user's detection by the object detection part with which an automatic transaction apparatus is provided. It is a state transition diagram which shows operation | movement of an automatic transaction apparatus. It is the first half of the flowchart which shows the procedure of the main process. It is the latter half of the flowchart which shows the procedure of the main process. It is a flowchart which shows the procedure of a transaction medium discharge | emission message output process. It is a figure which shows the example of the pause screen displayed on an operation screen. It is a figure which shows the example of the standby screen displayed on an operation screen. It is a figure which shows the example of the PIN code input screen displayed on an operation screen. It is a figure which shows the example of the money amount input screen displayed on an operation screen. It is a figure which shows the example of the receipt guidance screen displayed on an operation screen. It is a figure which shows the example of the warning guidance screen displayed on an operation screen.

Explanation of symbols

DESCRIPTION OF SYMBOLS 1 Automatic transaction apparatus 1a Control means 1b Object detection means 1c Display means 1d Voice guidance means 2c Long distance detection area 2d Short distance detection area 3, 3c, 3d User 4c Stand-by screen 4d Voice message

Claims (5)

Voice guidance means for outputting voice guidance, which is voice guidance for the user, and display means for providing guidance by screen display to the user and including a user operation unit for receiving an operation by the user; In an automatic transaction apparatus having a control means for performing a transaction based on the operation by the user,
Object detection means provided on the front face of the automatic transaction apparatus for detecting the presence or absence of an object within a predetermined detection distance from the automatic transaction apparatus, wherein the detection distance is the first distance and the first distance An object detection means that can be set at a second distance closer to the automatic transaction apparatus than the distance;
The control means sets the detection distance to the first distance in a resting state, while the detection distance is set to the first distance in a standby state in which a standby screen indicating waiting for a user is displayed on the display means. And when the object detection means detects the object in the pause state, the object detection means shifts from the pause state to the standby state. When the voice guidance is detected, the voice guidance means outputs the voice guidance.
An automatic transaction apparatus characterized by that. Discharging means for discharging the transaction medium to the user according to the status of the transaction;
Transaction medium detection means for detecting the transaction medium discharged by the discharge means,
The control means further sets the detection distance to the second distance and the object set to the second distance when the transaction medium detection means detects the transaction medium. When the detection means is detecting the object, the voice guidance means outputs a received voice guidance that prompts the user to receive the transaction medium, while the object detection set to the second distance is performed. When the means does not detect the object, the voice guidance means outputs a voice guidance that is different from the received voice guidance and warns the user that the transaction medium has been forgotten.
The automatic transaction apparatus according to claim 1. The warning voice guidance is different from the received voice guidance in the content of the voice guidance.
The automatic transaction apparatus according to claim 2. Display including a voice guidance means for outputting voice guidance, which is voice guidance to the user, and a user operation unit for performing guidance by screen display for the user and receiving operation by the user In an automatic transaction program that functions as a means, a control means for performing a transaction based on the operation by the user,
The computer is provided on a front surface of the automatic transaction apparatus, and is an object detection means for detecting the presence or absence of an object within a predetermined detection distance from the automatic transaction apparatus, wherein the detection distance is a first distance, Function as object detection means that can be set to a second distance closer to the automatic transaction apparatus than the first distance;
The control means sets the detection distance to the first distance in a resting state, while the detection distance is set to the first distance in a standby state in which a standby screen indicating waiting for a user is displayed on the display means. And when the object detection means detects the object in the pause state, the object detection means shifts from the pause state to the standby state. When the voice guidance is detected, the voice guidance means outputs the voice guidance.
An automatic transaction program characterized by that. Utilizing computer processing, the voice guidance means outputs voice guidance, which is voice guidance to the user, and the display means guides the user by screen display and accepts operations by the user In an automatic transaction method that includes a user operation unit, the control means performs a transaction based on the operation by the user,
The object detection means is an object detection means that is provided in front of the automatic transaction apparatus and detects the presence or absence of an object within a predetermined detection distance from the automatic transaction apparatus, and the detection distance is defined as a first distance. And a second distance closer to the automatic transaction device than the first distance.
The control means sets the detection distance to the first distance in a resting state, while the detection distance is set to the first distance in a standby state in which a standby screen indicating waiting for a user is displayed on the display means. And when the object detection means detects the object in the pause state, the object detection means shifts from the pause state to the standby state. When the voice guidance is detected, the voice guidance means outputs the voice guidance.
An automatic transaction method characterized by that.

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