JP2002140243A - Network system for processing management device - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a network system for achieving a processing device which is as if completely automated. SOLUTION: When personal information is inputted in voice by a user, an automatic audio response unit 31 records the voice to prepare a recorded voice file, and conducts a processing to convert the voice to character information (voice recognition processing). When the voice recognition processing is failed, a SOHO bulletin board managed by a SOHO management server 11 is connected, and an appropriate SOHO operator 211 is selected to send a mail attaching the recorded voice file to a SOHO terminal 211. The voice in the recorded voice file is intended for conversion to the character information by the SOHO operator 211. The SOHO operator 211 hears the voice in the recorded voice file, and sends a mail to the automatic audio response unit 31 as the character information. The automatic audio response unit 31 registers it on a database.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

[0001] 1. Field of the Invention [0002] The present invention relates to a network system that allows an operator using a computer connected to the Internet to execute a process.

[0002]

2. Description of the Related Art FIG. 16 shows a configuration example of a conventional automatic voice response system. Multiple operator terminals 512-515
Is connected to the automatic voice response apparatus 511 via the LAN. A so-called call center has been set up.

For example, when a user wants to know movie information of Umeda using this system, he first makes a call from the mobile phone 516 to the movie information center. When asked by the automatic voice response device 511, "Please tell me the location.", The user voice-inputs "Umeda" to the mobile phone 516.

[0004] The automatic voice response device 511 is a portable telephone 51.
When "Umeda" received from 6 is converted into character information (this is voice recognition processing) and recognized as "Namba", it is converted into voice and the user is asked "is Namba?" Upon hearing this, the user replies "No."

[0005] In response to the reply "No", the voice response apparatus is connected to an appropriate operator terminal 512, and the operator voice-inputs "Please tell me where" to the operator terminal 512 and asks the user. . When the user voice-inputs “Umeda” again to the mobile phone 516, the operator who hears this searches for Umeda movie information and informs the user of this.

If the automatic voice response apparatus 511 normally recognizes the voice as "Umeda", it extracts Umeda movie information from a database in which movie information is registered, and transmits this to the user.

[0007] Therefore, by setting up a call center, it is possible to provide a service even when the voice recognition processing by the automatic voice response apparatus 511 fails.

[0008]

However, the above-described automatic voice response system has the following problems.

First, when the voice recognition processing by the voice automatic response device fails, the user gives the operator
You have to input the voice again, which is troublesome.

Second, a system such as a call center must be constructed and an operator must be put on full-time operation in case the voice recognition processing by the automatic voice response apparatus fails.

The present invention solves such a problem,
An object of the present invention is to provide a network system capable of reducing a burden on a user and allowing a device that executes a transaction such as a speech recognition process to function as if a transaction is being executed completely.

[0012]

[Means for Solving the Problems and Effects of the Invention] (1)
A network system according to the present invention is connected to the Internet, one or more processing computers used by an operator, a processing management apparatus connected to the processing computer via the Internet, and a communication with the processing management apparatus. A process requesting device, wherein the process management device receives process request information from the process requesting device and causes one or more of the processing computers to execute a transaction in the processing computer. Is transmitted.

Therefore, the processing management device can cause a processing computer connected to the Internet to execute processing based on the processing request information.

(3) The network system according to the present invention is characterized in that the processing management device executes the transaction based on the processing request information received from the processing request device.

Therefore, the transaction management device itself can execute the transaction.

(4) In the network system according to the present invention, when the transaction executed by the processing management device fails, the processing management device sends the processing command information to one or more processing computers. It is characterized by transmission.

Therefore, when a transaction by the processing management device fails or when the processing work is congested, the processing computer executes the transaction, thereby compensating for the deficiency of the processing function of the processing management device. Can be.

(5) In the network system according to the present invention, the processing management device selects one or a plurality of processing computers transmitting the processing instruction information based on information on an operator who uses the processing computer. It is characterized by.

Therefore, by transmitting processing command information to a processing computer that is more suitable for executing a transaction, based on information on the worker, such as the work status and skill level of the worker, the work can be speeded up and efficiency can be improved. Can be achieved.

(6) The network system according to the present invention is characterized in that the processing management device selects one or a plurality of processing computers that transmit the processing command information based on the processing request information.

Therefore, based on the contents of the processing request,
By transmitting the processing command information to a processing computer that is more suitable for executing the transaction, the work can be speeded up and the efficiency can be improved.

(7) In the network system according to the present invention, the processing requesting device is configured to:
Voice information is transmitted as the processing request information, and the processing management device executes voice recognition processing as the transaction.

(8) In the network system according to the present invention, the processing management device performs a speech synthesis process on the character information that is an execution result of the speech recognition process, and the process management device executes the speech synthesis process. The result voice information is transmitted to the processing request device, and the success or failure of the voice recognition process is inquired. The process management device receives the response of the success or failure from the processing request device, and the voice recognition process fails. When the processing command information is recognized, the processing command information is transmitted to one or more processing computers.

Therefore, when the speech recognition processing by the processing management apparatus fails, the speech recognition processing is executed by the processing computer, so that the processing management apparatus functions as if the speech recognition processing was completely performed. be able to.

(9) The network system according to the present invention is characterized in that the processing command information includes recorded voice information obtained by recording the voice information received from the processing request device.

Therefore, the worker using the processing computer can execute the voice recognition processing by listening to the recorded voice information. (10) In the network system according to the present invention, the processing management device may include one or more processing management devices. And a transaction assignment table that records a relationship between the transaction and a worker who executes the transaction in the processing computer.

(11) The network system according to the present invention is characterized in that the processing computer is a home computer used by the home.

Therefore, there is no need to construct a special network for installing the processing computer, and there is no need to have full-time workers, so that costs can be reduced. In addition, by using the transaction allocation table, people who can only work a few hours are widely recruited on the Internet,
Transactions can be assigned appropriately. In this way, the workforce of those who can only work a few hours can be effectively used. On the other hand, they can also get new job opportunities.

(12) In the processing method using the Internet according to the present invention, the processing request device causes the processing management device to transmit processing request information, and the processing management device transmits one or a plurality of the processing requests. It is characterized in that processing command information for causing a computer to execute a transaction in the processing computer is transmitted to a computer.

(13) In the processing method using the Internet according to the present invention, the processing request device causes the processing management device to transmit audio information as the processing request information. It is characterized in that a voice recognition process is executed based on the request information.

(14) In the processing method using the Internet according to the present invention, in the processing management device, when the voice recognition processing fails, the voice information received from the processing request device is recorded as the processing command information. It is characterized in that the recorded voice information is transmitted.

Therefore, it is possible to compensate for the deficiency of the voice recognition processing of the processing management apparatus, and to realize a completely automated information providing service by voice response.

In the present invention, the processing computer is a computer used by an operator, and corresponds to the SOHO terminals 21 to 23 and 151 in the following embodiment.

The processing management device transmits processing command information to the processing computer. In the following embodiment, the SOHO management server 11 and the automatic voice response device 31,
The SOHO management server 111 and the automatic voice response device 31 correspond to this.

The resident computer is a processing computer used by the resident, and in the following embodiment,
SOHO terminals 21 to 23 and 151 correspond to this.

The processing request device is for transmitting processing request information to the processing management device. In the following embodiment, a user's telephone, mobile phone, and user terminal 161 are used.
Is applicable.

A transaction is a process executed by an operator. In the following embodiment, the transaction includes a voice recognition process executed by the automatic voice response device 31 and a search process for chemical information executed by the chemical information management server 131. I do.

The processing instruction information is information for causing the processing computer to execute a transaction, and in the following embodiment, corresponds to a mail to which a recorded voice file is attached.

The processing request information is information transmitted from the processing request device to the processing management device. In the following embodiment, the voice information “Yamada OO,
Tokushima City, Tokushima Prefecture "and" I want to know Umeda movie information. "

The recorded voice information is obtained by recording voice information, and corresponds to a recorded voice file in the following embodiment.

The transaction assignment table records a relationship between one or a plurality of transactions and an operator who executes the transaction in the processing computer.
This corresponds to the B allocation table.

The term "execute a transaction on a processing computer" is a concept including a case where a worker executes a transaction using a processing computer and a case where the processing computer itself executes a transaction.

The recording medium on which the program is recorded is a concept including a flexible disk, a CD-ROM, a hard disk, a memory card, a ROM, a punch card, a tape, and the like. In addition, not only a recording medium on which a program that can be directly executed by a computer is recorded, but also a recording medium on which a program that can be executed once once installed on another recording medium (such as a hard disk), or an encrypted or recorded medium is recorded. This is a concept including a recording medium on which a compressed program is recorded.

[0044]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS Hereinafter, a case will be described as an example in which an automatic voice response apparatus provides a service for collecting personal information.

1. Overview of Overall Configuration and Processing FIG. 1 shows the overall configuration of a network system according to an embodiment of the present invention.

The SOHO management server 11 is connected to a plurality of home workers (hereinafter, SOHO workers 211 to 23) via the Internet.
1) (hereinafter referred to as SOHO terminals 21 to 23).
And ASP311 (
Application Service Provider) Voice Response System 3
Connected to 1. The automatic voice response apparatus 31 has a function of converting voice into text information (voice recognition) and a function of converting text information into voice (voice synthesis). less than,
An outline of the processing of this system will be described.

First, the company 411 intending to use the personal information collection service of the ASP 311 accesses the automatic voice response apparatus 31 from the company computer 41 and makes a work request. The automatic voice response device 31 is the SOHO management server 1
1 and a SOHO management server 11 recruits SOHO workers for collecting personal information on the web. When the recruitment is completed, the SO responsible for collecting personal information
Create a SOHO bulletin board with information about HO workers.

When the personal information is input by voice from the user, the automatic voice response apparatus 31 creates a recorded voice file in which the personal information is recorded and performs a process of converting the voice into character information (voice recognition process). . When the voice recognition processing fails, the voice response apparatus 31 connects to the SOHO bulletin board, selects an appropriate SOHO worker 211, and transmits a mail with the recorded voice file attached to the SOHO terminal 21. That is, the SOHO worker 211 converts the voice of the recorded voice file into character information.

The SOHO worker 211 listens to the voice of the recorded voice file and sends it to the automatic voice response apparatus 31 as character information by mail. The automatic voice response apparatus 31 registers this in the database.

Note that the automatic voice response apparatus 31 does not request the SOHO operator to perform the voice recognition processing when the voice recognition processing can be normally performed.

Therefore, when the processing by the automatic voice response device 31 fails, the SOHO worker performs voice recognition, so that it can function as if it were a completely automatic processing system. For this reason, even when the processing by the automatic voice response device 31 fails, the user does not need to perform voice input or the like again, and does not suffer unnecessary stress.

Further, since the home worker performs the work, it is not necessary to have full time work at a specific place, and the cost can be reduced.

2 Hardware Configuration of SOHO Management Server 11 FIG. 2 shows a hardware configuration example of the SOHO management server 11 shown in FIG. The CPU 11a has a memory 11b, a display 11c, a keyboard 1 via a bus line.
1d, hard disk 11e, CD-ROM drive 1
1f is connected.

The hard disk 11e stores a SOHO scheduler database, a SOHO management program, and a mail program (for example, Outlook Expres
s) and system programs (OS) are registered.
These programs are stored in a CD-ROM drive 11f.
Through the CD-ROM 11g.

The SOHO scheduler database includes a SOHO personal information table, a JOB allocation table, a JO
B management table and SOHO work log table.

In the SOHO personal information table, the ID, name, mail address, skill level and the like of the SOHO worker are registered (see FIG. 3). In the JOB allocation table, the JOBID, work date, and I
D and the like are registered (see FIG. 4). In the JOB management table, work names, company names, work start dates, and the like are registered (see FIG. 5). In the SOHO work log table, the ID of the SOHO worker who performed the work, the number of works, and the like are registered (see FIG. 6).

The SOHO management program registers each data in the SOHO scheduler database and updates the above-mentioned SOHO bulletin board. In this embodiment,
The SOHO management program and the mail program perform the above functions in cooperation with the system program.

3 SOHO terminal 21, corporate computer 41
FIG. 7 shows an example of the hardware configuration of the SOHO terminal 21 shown in FIG. The CPU 21a has a memory 21b, a display 21c, a keyboard 21d,
A hard disk 21e and a CD-ROM drive 21f are connected.

The hard disk 21e includes a browser program (for example, Internet Explorer by Microsoft Corporation).
er), a mail program, a system program (for example, Microsoft Windows), and the like are registered. These programs are stored in the CD-ROM drive 21
The software is installed from the CD-ROM 21g via f.

In this embodiment, a browser program,
The mail program, in cooperation with the system program,
Perform the above functions.

The corporate computer 41 is also a SOHO shown in FIG.
This is the same as the hardware configuration of the terminal 21.

4. System Configuration of Automatic Voice Response Device 31 FIG. 8 shows a system configuration example of the automatic voice response device 31 shown in FIG. To the CPU 31a, via a bus line
A / D converter 31b, D / A converter 31c, memory 31
d, a display 31e, a keyboard 31f, a hard disk 31g, and a CD-ROM drive 31h.

The hard disk 31g has a voice synthesis program, a voice recognition program, a voice recording program, a guidance sending program, a guidance creation program,
A voice transmission program, a personal information database, the above-described JOB management table, a browser program, a mail program, a system program, and the like are registered. These programs are installed from the CD-ROM 31i via the CD-ROM drive 31h.

The speech synthesis program converts character information into speech. The speech recognition program converts speech into character information. The voice recording program is
A recorded voice file is created from a user's voice.

The guidance sending program is for sending guidance edited in advance. The guidance creation program edits guidance in response to a request from the company computer 41. The voice transmission program transmits a voice converted from character information by the voice synthesis program.

The personal information database registers user's personal information (not shown). In this embodiment, the speech synthesis program and the like execute the above functions in cooperation with the system program.

5 Flowchart The operation of this system will be described below.

5.1 Work Request FIG. 9 shows an automatic voice response device 3 when a work request is received.
1. The processing of the enterprise computer 41 and the SOHO management server 11 is shown.

First, the company 511 who intends to use the personal information collection service of the ASP 311 accesses the automatic voice response apparatus 31 from the company computer 41 and requests a work registration form (not shown) (ST11). When this is received from the automatic voice response device 31 (ST1)
2) Input the collected data (name, address), company name, work start date, work end date, etc. (work request data), and transmit them to the automatic voice response device 31 (ST13). The automatic voice response apparatus 31 registers this work request data in the JOB management table shown in FIG. 5 (ST14), and
The data is transmitted to the SOHO management server 11 (ST15).

Further, based on the collected data (name and address) registered in the JOB management table, a guidance “Please tell me your name and address after becoming pe” is created (ST16).

5.2 Work Preparation FIGS. 10a and 10b show the processing of the SOHO management server 11 and the SOHO terminal 21 when performing work preparation.

When the SOHO management server 11 receives the JOB management table from the automatic voice response device 31 (ST in FIG. 9)
15) Recruit SOHO workers to collect personal information on the recruiting page shown in FIG. 11a. This includes work content, schedule, required skills, work unit price, and the like.

First, the SOHO worker 211 who intends to collect personal information accesses the SOHO management server 11 from the SOHO terminal 21 and requests a SOHO authentication screen (not shown) (ST21). SOHO terminal 21 is a SOHO management server 1
When the SOHO authentication screen is received from 1 (ST22), the SOHO worker 211 inputs a SOHO ID and a password, and transmits the SOHO ID and the password from the SOHO terminal 21 to the SOHO management server 11 (ST23). In addition, SOHOID means SO
It is issued when a member is registered in the HO management server 11, and is recorded in the SOHO personal information table shown in FIG.

Upon receiving the SOHO authentication screen, the SOHO management server 11 authenticates the SOHO worker 211 based on the SOHO personal information table (ST24). Then, the SOHO scheduler TOP page shown in FIG. 11B is transmitted to the SOHO terminal 21 (ST25). The SOHO worker 211 browses the SOHO scheduler TOP page on the SOHO terminal 21, and selects a "job offer page" (ST26).

In response to this, the SOHO management server 11 transmits the job offer page shown in FIG. 11A to the SOHO terminal 21 (ST27). The SOHO worker 211 browses the job offer page on the SOHO terminal 21. Then, "collect personal information" is selected, and an application is made with accompanying desired conditions such as time zone (ST28).

In response, SOHO management server 11 registers the ID of SOHO worker 211 in the JOB allocation table shown in FIG. 4 and updates the contents of the recruiting page (ST29, 30).

Next, on the day of the work day, the SOHO management server 11 sets the SOHO of the SOHO worker responsible for the "collection of personal information" work.
A work schedule confirmation mail (not shown) is transmitted to the terminal 21 and the like (ST31). When the work preparation is completed, the SOHO worker 211 sends a work preparation completion mail (not shown) to the SOHO management server 11 (ST32).

In response, the SOHO management server 11 determines whether the required number of workers has been secured (ST3).
3) When the required number of workers has been secured, the SOHO bulletin board shown in FIG. 12 is posted on the web (ST37).

When the required number of workers cannot be secured, the SOHO management server 11 sends an additional work recruitment mail (not shown) to the SOHO terminal of the SOHO worker registered in the SOHO personal information table. ) To secure the required number of workers (ST34 to ST36).

5.3 Collection of Personal Information FIG. 13 shows processing of the SOHO terminal 21, the automatic voice response device 31, and the telephone of the user when collecting personal information. It should be noted that the automatic voice response device 31 is always in the SOHO
It is connected to the SOHO bulletin board of the management server 11.

When the automatic voice response apparatus 31 is connected from the user's telephone (ST41), the guidance "Please tell me your name and address after becoming a P" is played (ST42). The user who hears this voice-inputs "Yamada OO, Tokushima City, Tokushima Prefecture" (ST43).

The automatic voice response apparatus 31 records the voice data "Yamada OO, Tokushima City, Tokushima Prefecture", creates a recorded voice file, and performs voice recognition processing (ST4).
4). When recognizing that "Yamada XX, Hiroshima-shi, Hiroshima", the automatic voice response device 31 synthesizes the speech and asks the user "Is Yamada XX, Hiroshima-shi, Hiroshima?"
45). Upon hearing this, the user replies "No" (ST46).

Upon receiving the reply "No", the voice response apparatus 31 determines that the voice recognition processing has failed (S
T47), an appropriate SOHO worker is selected from the SOHO bulletin board shown in FIG. 12 (ST48), and a request for voice recognition processing of voice data recorded in the recorded voice file is made. In other words, SOHO
SOHO terminal 21 of SOHO worker 211 who is not working on the bulletin board
The e-mail address of the recorded voice file is sent to the SOHO terminal 21 (S).
T49).

When the SOHO terminal 21 receives the mail,
The SOHO worker 211 opens the recorded voice file and listens to the voice of "Yamada OO, Tokushima City, Tokushima Prefecture" (ST50).
Then, convert "Yamada XX, Tokushima City, Tokushima Prefecture" into text,
This is transmitted to the automatic voice response apparatus 31 by mail (ST5).
1). Upon receiving this, the automatic voice response apparatus 31 registers it in a personal information database (not shown) (ST5).
2).

The SOHO worker 211 transmits to the SOHO management server 11 that the work has been completed. In response, the SOHO management server 11 updates the work status of the SOHO bulletin board.

[0086] If the voice is normally recognized in ST44, the automatic voice response apparatus 31 receives a reply of "Yes" from the user (ST46), and determines that the voice is normally recognized (ST47). The voice-recognized data is registered in the personal information database (step 52).

In this embodiment, in ST51, the SOHO terminal 21 sends the
Email the work results. However, the present invention is not limited to this, and the SOHO terminal 21 may write the information on a predetermined web page managed by the automatic voice response device 31 (or the SOHO management server 11).

The automatic voice response apparatus 31 converts the data for voice recognition learning based on the work result received from the SOHO terminal. By doing so, the function of the voice recognition processing can be improved.

In this embodiment, in step ST48, the voice response apparatus 31 sets the SOHO
Workers are selected. However, it is not limited to this. For example, the SOHO management server 11 determines the work order of the SOHO worker in advance, and
1 is like obeying this.

Further, the SOHO worker may be selected in consideration of the special skills of the SOHO worker. For example, if the automatic voice response device 31 is provided with a language type determination function for determining the language spoken by the user, the language spoken by the user can be understood.
It is like requesting a SOHO worker to perform voice recognition processing.

In this embodiment, the voice response apparatus 31 connects to the SOHO bulletin board on the web of the SOHO management server 11 and selects a SOHO operator. However,
The automatic voice response apparatus 31 may receive a list of SOHO workers responsible for collecting personal information from the SOHO management server 11 in advance, and select a SOHO worker based on the list. Further, the SOHO bulletin board need not be posted on the web, and the database storing the data may be directly read by the automatic voice response apparatus 31.

In this embodiment, a mail to which a recorded voice file is attached is transmitted to one SOHO terminal. However, the present invention is not limited to this, and a mail with a recorded voice file attached may be transmitted to a plurality of SOHO terminals. In this way, the work result can be quickly obtained, and the validity of the work result can be determined.

In this embodiment, the automatic voice response apparatus 31 directly sends a mail with a recorded voice file attached to the SOHO terminal. However, the voice response device 31 sends the mail with the recorded voice file to the SO
The mail may be transmitted to the HO management server 11, and the SOHO management server 11 may select an appropriate SOHO worker and transmit a mail with the recorded voice file attached to the SOHO terminal. In this case, the automatic voice response apparatus 31 does not need to select a SOHO operator and does not need to acquire the mail address of the SOHO terminal.

In this embodiment, the SOHO management server 11 takes on the work after receiving the work request from the company.
We are recruiting SOHO workers on the web. However,
The SOHO management server 11 may receive an e-mail attached with a recorded voice file from the automatic voice response device 31 and recruit SOHO workers for the work on the web.

In this embodiment, when the voice recognition processing by the automatic voice response apparatus 31 fails, the processing is requested to the SOHO operator. However, the present invention is not limited to this, and a user may be able to select between automatic processing and processing by an operator (SOHO operator). Further, the automatic voice response device 31 may request the SOHO worker to perform processing according to the processing situation (for example, when the processing work is congested).

Further, in this embodiment, the SOHO worker
A voice recognition process (transaction) executed in the voice automatic response device 31 (process management device) is performed using a SOHO terminal. However, the SOHO terminal may execute a transaction executed in the process management device. In this case, there is no need for the SOHO worker to execute the transaction. For example, in a processing management apparatus having a database for searching for company information, when a search for information on a company specified by a user fails, a processing computer having a database whose recorded content is different from that of the database is used. It is like searching for information on the company. 6 In this embodiment, the personal information collection service is described as an example. However, it is not limited to this. For example, in response to a request for provision of certain information from a user's mobile phone, a SOHO worker performs a search on the Internet and provides the information.

This is described as "I want to know Umeda movie information."
The case where a request is received from the user will be described as an example.
14A and 14B show the SOHO management server 11, the SOHO terminal 22,
The processing of the automatic voice response device 31 and the mobile phone of the user is shown.

When the automatic voice response apparatus 31 receives a request from the user's mobile phone to "I want to know Umeda movie information" (ST61), it creates this recorded voice file and performs voice recognition processing (ST62). ). When recognizing "I want to know movie information in Namba.", The voice response device 31 asks the user "Do you want to know movie information in Namba?"
(ST63). Upon hearing this, the user replies "No" (ST64).

In response to the "No" reply, the voice response apparatus 31 informs the user that information will be provided later (ST65, 66). Then, the automatic voice response device 3
1 selects a SOHO worker 221 responsible for movie guidance from a SOHO bulletin board (not shown) of the SOHO management server 11 (ST6).
7) A work request mail (not shown) to which the sound recording file is attached is transmitted to the SOHO terminal 22 (ST6).
8). The e-mail also contains the telephone number of the user's mobile phone.

The SOHO worker 221 opens the recorded voice file, listens to the voice of "I want to know Umeda movie information" (ST69), and searches Umeda movie information via the Internet (ST70). Then, using the user's telephone number entered in the work request mail, the user is connected to the user's mobile phone and the search results on the Internet are transmitted (ST7).
1).

When the voice recognition is normally performed in ST62, the voice response apparatus 31 receives a reply "Yes" from the user (ST64), and determines that the voice recognition processing is valid (ST65). Umeda movie information is extracted from the database in which movie information is registered (ST72). Then, the speech is synthesized and transmitted to the user (ST73, 74).

Therefore, the user does not need to search the Internet on the mobile phone, but only needs to say the requirement on the phone.

In this embodiment, the SOHO worker 22
1 makes a telephone call directly to the user and informs the user of the Internet search results. However, the present invention is not limited to this, and an Internet search result may be transmitted from the SOHO terminal 22 to the user's mobile phone by e-mail. In addition, the automatic voice response device 31 is connected to the SOHO terminal 2.
2 and the user's mobile phone are connected by the VoIP (Voice over IP) function, which is a telephone on the Internet, and the SOHO worker 2
21 and the user may be able to have a direct conversation.

In this embodiment, the SOHO worker 22
1 provides information obtained by Internet search to a user. However, the present invention is not limited to the Internet search, and may provide information obtained from information magazines and the like.

In this embodiment, the movie information service has been described as an example. However, the service may be weather information, road information, geographical guidance, and the like. 7. In this embodiment, the automatic voice response device 31 is described as an example of the process management device. However, it is not limited to this. For example, it is like a chemical information management server that provides information on compounds. This processing will be described with reference to FIG. The chemical information management server 131 receives a request from the user terminal 161 to know “use of compound A”,
Retrieve it from 2. Then, if the search fails, the SOHO management server 111 is inquired to be taught by a SOHO worker 152 who has specialized knowledge of chemistry.

The chemical information management server 131 is the SOHO terminal 1
An e-mail is sent to 51 indicating that the user wants to know the “use of compound A”. The SOHO worker 152 looks at the e-mail, searches for the use of the compound A in a dictionary or the like, and returns the work result to the SOHO terminal 151.
Sends an e-mail to the chemical information management server 131. In response, the chemical information management server 131 transmits the work result received from the SOHO 151 to the user terminal 161.

In this way, the chemical information management server 1
31 can also provide the user with data that is not registered in the compound database 132.

[0108] The user inputs the SO
The HO management server 111 may be directly accessed to be taught by the SOHO worker 152 who has specialized knowledge of chemistry. In this case, the user sends a mail from the user terminal 161 to the SOHO terminal 151 so that the SOHO worker 15
2. Request work.

Further, the SOHO management server 111 may have a system configured to detect the validity of the processing by the chemical information management server. For example, SO
When the HO management server 111 detects the failure of the processing of the chemical information management server, the HO management server 111 acquires the user's request information (“use search of compound A”) and transmits it to an appropriate SOHO terminal.

[Brief description of the drawings]

FIG. 1 is a diagram illustrating an overall configuration of a network system according to an embodiment.

FIG. 2 is a diagram illustrating a hardware configuration of a SOHO management server 11 according to an embodiment.

FIG. 3 is a diagram showing a SOHO personal information table in one embodiment.

FIG. 4 is a diagram showing a job allocation table in one embodiment.

FIG. 5 is a diagram illustrating a job management table according to an embodiment.

FIG. 6 is a diagram showing a SOHO work log table in one embodiment.

FIG. 7 is a diagram illustrating a hardware configuration of a SOHO terminal 21 according to an embodiment.

FIG. 8 is a diagram showing a configuration of a system of an automatic voice response device 31 according to an embodiment.

FIG. 9 is a diagram illustrating an example of an SO when performing a work request in one embodiment.
FIG. 4 is a diagram illustrating processing of an HO management server 11, an automatic voice response device 31, and a company computer 41.

FIG. 10A is a diagram showing processing of the SOHO management server 11 and the SOHO terminal 21 when performing work preparation in one embodiment.

FIG. 10B is a diagram showing processing of the SOHO management server 11 and the SOHO terminal when performing work preparation in one embodiment.

FIG. 11a: In one embodiment, the SOHO management server 11
It is a figure showing a recruitment page managed by.

FIG. 11b: In one embodiment, SOHO management server 11
FIG. 3 is a diagram showing a SOHO scheduler TOP page managed by the SOHO.

FIG. 12 is a diagram showing a SOHO bulletin board managed by a SOHO management server 11 in one embodiment.

FIG. 13 is a diagram showing processing of the SOHO terminal 21, the automatic voice response device 31, and the telephone of the user when collecting personal information in one embodiment.

FIG. 14A is a diagram showing processing of the SOHO terminal 22, the automatic voice response device 31, and the user's mobile phone when performing a movie guidance process in one embodiment.

FIG. 14B is a diagram showing processing of the SOHO terminal 22, the automatic voice response device 31, and the user's mobile phone when performing a movie guidance process in one embodiment.

FIG. 15 is a diagram illustrating an overall configuration of a network system according to an embodiment.

FIG. 16 is a diagram showing an overall configuration of a conventional automatic response system.

[Description of Signs] 11, 111: SOHO management server 21, 22, 23, 151: SOHO terminal 31: Automatic voice response device 161: User terminal

Continued on the front page (51) Int.Cl. ⁷ Identification symbol FI Theme coat II (Reference) G10L 15/22 G10L 3/00 561E 15/28 571H F term (Reference) 5B085 AC01 BA07 BG07 CA04 CE08 5B089 GB03 HA10 JA13 JA31 JB05 KA04 KC59 KH14 LA18 5D015 KK02 KK04 LL04 LL11 5D045 AB01 AB24

Claims (15)

[Claims] 1. A processing computer connected to the Internet and used by an operator, a processing management device connected to the processing computer via the Internet, and a communication device capable of communicating with the processing management device. A processing requesting device, wherein the processing management device receives processing request information from the processing requesting device, and executes a transaction in the processing computer with respect to one or a plurality of the processing computers. Transmitting processing command information for execution. 2. A processing management device connected to one or more processing computers used by an operator via the Internet and capable of communicating with a processing request device, and receiving processing request information from the processing request device. And transmitting, to one or a plurality of the processing computers, processing command information for causing the processing computers to execute a transaction. 3. The network system or the processing management device according to claim 1, wherein the processing management device executes the transaction based on the processing request information received from the processing request device. Characterized by: 4. The network system or the processing management device according to claim 3, wherein the processing management device, when the transaction executed by the processing management device fails, notifies the one or more processing computers to the processing management device. It is characterized by transmitting processing command information. 5. The processing computer according to claim 1, wherein the processing management apparatus transmits the processing command information based on information on an operator who uses the processing computer. , One or more of which are selected. 6. The network system or the processing management apparatus according to claim 1, wherein the processing management apparatus transmits the processing command information based on the processing request information to the processing computer.
Or a feature of selecting a plurality. 7. The processing system according to claim 3, wherein the processing request device transmits voice information to the processing management device as the processing request information. The apparatus executes a speech recognition process as the transaction. 8. The network system or the processing management device according to claim 7, wherein the processing management device performs a voice synthesis process on character information that is an execution result of the voice recognition process. Speech information, which is the execution result of the synthesis process, is transmitted to the processing requesting device, and the success or failure of the voice recognition process is inquired. When recognizing that the recognition process has failed, the process command information is transmitted to one or a plurality of the processing computers. 9. The network system or the processing management device according to claim 7, wherein the processing command information includes recorded voice information obtained by recording the voice information received from the processing request device. Characterized by: 10. The network system or the processing management apparatus according to claim 1, wherein the processing management apparatus records a relationship between one or a plurality of transactions and an operator who executes the transaction on the processing computer. Characterized in that it has a transaction assignment table. 11. The network system or processing management apparatus according to claim 1, wherein said processing computer is a home computer used by a home user. 12. A processing computer connected to the Internet and used by an operator, a processing management device connected to the processing computer via the Internet, and a communication device capable of communicating with the processing management device. A processing method using the Internet realized by using a processing request device, wherein the processing request device causes the processing management device to transmit processing request information, and the processing management device includes one or more processing request information. Transmitting processing command information for causing the processing computer to execute a transaction to the processing computer of the above. 13. The processing method using the Internet according to claim 12, wherein the processing request device causes the processing management device to transmit audio information as the processing request information. A feature that executes voice recognition processing based on request information. 14. The processing method using the Internet according to claim 13, wherein in the processing management device, when the voice recognition processing fails, the voice information received from the processing request device is recorded as the processing command information. Characterized by transmitting recorded voice information. 15. A recording medium on which a program for causing a computer to function as a processing management device is recorded, wherein said computer records audio information received from a processing requesting device to generate recorded audio information. A recording medium recording a program for causing a computer to transmit the recorded voice information to one or more processing computers.