JP2001291027A - Merchandise ordering/delivering system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To receive ordered merchandise by utilizing a retail store or a delivered parcel box specified by an ordering person as a merchandise receiving place. SOLUTION: The ordering person transmits merchandise order information to an order center device 20 by using a user terminal 10. The order center device 20 generates ordering person identification information (order ID) for identifying the ordering person and the merchandise order information and transmits it to the user terminal 10. Then, the order center device 20 confirms whether or not the ordered merchandise can be delivered to the merchandise receiving place by merchandise receiving date and time, and when it can be delivered, transmits delivery instruction information to a delivery center device 30 together with the ordering person identification information (order ID). In the case of the retail store, whether or not it is the ordering person is identified by using the ordering person identification information (order ID) and the ordered merchandise is handed over at the time of the ordering person. In the case of the delivered parcel box, whether or not it is the ordering person is identified by inputting the ordering person identification information (order ID) to a merchandise receiving terminal 40, and at the time of the ordering person, the door of the delivered parcel box is opened and the ordered merchandise is received.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a product ordering / delivery system, and more particularly to a product ordering / delivery system for ordering and delivering a product by using a network such as the Internet.

[0002]

2. Description of the Related Art Conventionally, in this type of product ordering / delivery system, a seller accepts an order for a product from an orderer via a network, and delivers the ordered product by mail, own car service, courier service (hereinafter referred to as delivery service). (Referred to as a trader, etc.) to the address specified by the orderer.

In a conventional product ordering / delivery system, an orderer accesses a product order homepage established on the Internet by a seller using a user terminal, determines a product to be ordered, and displays a screen of the user terminal. Make an order from. Since the Internet is used, it is possible to place an order for a product at any convenient time 24 hours a day without any time restrictions. The orderer also specifies on the screen of the user terminal the address for receiving the product and the desired receiving time zone such as morning, afternoon or night. The seller who has received the order for the product instructs a delivery center such as a delivery company to deliver the product ordered by the orderer to the address specified by the orderer. In accordance with this instruction, the delivery company or the like goes to the warehouse or the like of the order center to pick up the goods, and delivers the goods to the specified address in the specified time zone. Alternatively, in order to reduce restrictions on the date and time of receiving goods, a 24-hour retail store or the like is used as a place for receiving goods instead of a home address or an office address.

[0004]

However, such a conventional technique has the following problems.

[0005] The first problem is that, in the conventional method of delivering goods to an address by a delivery company or the like, the goods cannot be delivered in a special time zone such as midnight, or the delivery time cannot be extended. However, since the delivery can be made only in a time zone of a predetermined width including the desired time, it is necessary to keep waiting during that time zone. In addition, in a method of using a 24-hour retail store to reduce restrictions on the date and time of receiving a product, a place is limited to some extent, or there is no 24-hour retail store in some regions. .

[0006] A second problem is that once a product is ordered on the Internet, it is not easy to change the product order information. When placing an order for a product, you can use the Internet 24 hours a day without worrying about the time. However, after the product order information is sent from the orderer until the seller actually accepts the product order. This means that the change cannot be made even in the intervening time, or even if the change is possible, the product order information cannot always be changed 24 hours a day.

A first object of the present invention is to provide a product ordering / delivery system in which a product can be received at each time and date specified by the orderer using a retail store or a delivery box specified as a product receiving location. Is to provide.

A second object of the present invention is to provide a product ordering / delivery system in which an orderer can order a product, change product order information, and check the order / delivery status from a user terminal via a network. To provide.

[0009]

The product ordering / delivery system of the present invention is a product receiving location in a product ordering / delivery system in which a user terminal, an order center device, and a delivery center device are connected via a network. A product receiving terminal that is installed in the delivery box connected to the network, receives and holds orderer identification information from the order center device, and transmits product order information to the order center device; The user terminal that receives the orderer identification information of the user, and when receiving the product order information from the user terminal, generates the orderer identification information and transmits it to the user terminal and the product receiving terminal respectively, and the product The order for transmitting delivery instruction information based on the order information to the delivery center device An order device, when the ordered product is delivered from the distribution center, the ordered product is stored in the home delivery box, and the storage box position is input from the product receiving terminal in correspondence with the orderer identification information, and the order is placed. When an orderer inputs the orderer identification information from the product receiving terminal when the orderer receives the ordered item, the door at the corresponding storage box position opens to receive the ordered item.

[0010] Further, the commodity order / delivery system of the present invention provides a commodity order / delivery system in which a user terminal, an order center device, and a distribution center device are connected via a network.
In a delivery system, a merchandise receiving terminal installed and connected to the network at a retail store and a delivery box serving as a merchandise receiving place, receiving and holding orderer identification information from the order center device, and The user terminal transmitting to the order center device and receiving the orderer identification information from the order center device, and generating the orderer identification information when receiving the product order information from the user terminal, the user terminal and And an order center device for transmitting delivery instruction information based on the product order information to the delivery center device, wherein the order center device transmits the delivery instruction information based on the product order information to the delivery center device. When the item is delivered, the retail store will take care of the ordered item, and the orderer will visit the store Receiving the orderer identification information and delivering the ordered item when it matches the orderer identification information held in the item receiving terminal. If the item receiving location is a delivery box, the order center sends the ordered item When the order is delivered, the ordered product is stored in the home delivery box, and the storage box position is input from the product receiving terminal in correspondence with the orderer identification information, and when the orderer comes to receive the ordered product, When the orderer identification information is input from the product receiving terminal, a door at a corresponding storage box position is opened to receive the ordered product.

Further, the commodity ordering / delivery system according to the present invention is a commodity ordering / delivery system in which a user terminal, an order center device, and a distribution center device are connected via a network.
In a delivery system, a merchandise receiving terminal that is installed in a retail store and a delivery box serving as a merchandise receiving place and connected to the network and receives and holds orderer identification information from the order center device; A user terminal that transmits product order information including one or more sets of date and time and a product receiving location to the order center device and receives orderer identification information from the order center device; and the product order from the user terminal. When information is transmitted, orderer identification information is generated and transmitted to the user terminal and the product receiving terminal, respectively, and one or more sets of a product receiving date and time and a product receiving location in the product order information are included. One set of the date and time of product receipt and the location where the product can be delivered The order center device that transmits delivery instruction information based on the received information to the delivery center device and notifies the user terminal of the set of the determined product receiving date and time and the product receiving location. In the case of a store, when the ordered product is delivered from the distribution center, the ordered product is held by the retail store, the orderer identification information is presented when the orderer comes to the store, and the product is held at the product receiving terminal. When the order item is matched with the orderer identification information, the ordered item is delivered. When the item receiving location is the delivery box, the ordered item is stored in the delivery box when the ordered item is delivered from the distribution center, and the item is received. The user inputs the storage box position corresponding to the orderer identification information from the terminal, and the orderer receives the ordered product. Wherein the order identification information so as to receive the goods receipt items ordered corresponding door storage box position is opened to input from the terminal when it came characterized.

Still further, according to the present invention, there is provided a merchandise order / delivery system in which a user terminal, an order center device, and a distribution center device are connected via a network. A merchandise receiving terminal installed in the home delivery box connected to the network and holding orderer identification information from the order center device, and merchandise order information including order details, merchandise receiving date and time, merchandise receiving location and priority. When a list of places or a list of dates and times is transmitted from the order center device, a desired product receiving location or a desired product receiving date and time is selected and determined from the list of places or the list of date and time, and the product receiving location is determined. Alternatively, the date and time of receipt of the product are The user terminal, and when the product order information is transmitted from the user terminal, generates orderer identification information and transmits the generated orderer identification information to the user terminal and the product receiving terminal, respectively, and receives the product in the product order information. Check if the ordered item can be delivered to the date and time and the item receiving location.If the order cannot be delivered, if the priority indicates the item receiving date and time, the order item can be delivered at the item receiving date and time. A list is transmitted to the user terminal, and if the priority indicates a product receiving location, a list of dates and times at which the ordered product can be delivered to the product receiving location is transmitted to the user terminal, and an order is placed from the user terminal. When the customer receives the desired product pick-up location or product pick-up date and time,
The order center device for transmitting delivery instruction information based on the product receiving date and time and the product receiving location to the delivery center device.If the product receiving location is a retail store, the ordered product has been delivered from the delivery center. At times, the retail product stores the ordered product, and when the orderer arrives at the store, receives the presentation of the orderer identification information and delivers the ordered product when the order product matches the orderer identification information held in the product receiving terminal. When the receiving location is the delivery box, when the ordered product is delivered from the delivery center, the ordered product is stored in the delivery box, and the storage box position is set in correspondence with the orderer identification information from the product receiving terminal. Input, and when the orderer comes to receive the ordered product, the orderer identification information is transmitted to the product receiving terminal. Characterized in that the door of the storage box position corresponding to the input has to be able to receive the order goods open.

Further, in the commodity ordering / delivery system of the present invention, the order center device includes an order center data conversion device for mutually converting voice data, push key data and the like and computer data, and uses a user telephone. The product order information of the order center device can be confirmed by voice, and when it is desired to change the product order information, the order is put on hold through the user telephone, and then from the user terminal via the network. In this case, the commodity order information can be changed.

Further, in the commodity order / delivery system of the present invention, the commodity order information including the order details, the commodity receiving date and time and the commodity receiving location for each order / delivery status corresponding to the commodity order information in the order center device. The item which can be changed is set, and the item of the item order information can be changed within the allowable range of the order / delivery status by searching the item order information of the order center device from the user terminal. And

On the other hand, according to the recording medium of the present invention, the computer transmits a commodity order menu screen to the user terminal when the commodity order homepage is accessed, and transmits information for making a new order from the user terminal. A process of transmitting a product information screen to the user terminal when the order is received, a process of generating orderer identification information when the product order information is transmitted from the user terminal, and transmitting the information to the user terminal; Process of registering information, process of confirming whether delivery is possible as per product order information,
If delivery is possible according to the product order information, a program for executing a process of transmitting orderer identification information to the product receiving terminal and a process of transmitting delivery instruction information to the delivery center device is recorded.

Further, the recording medium of the present invention provides a computer with a process for transmitting a product order menu screen to a user terminal when the product order homepage is accessed, and information for performing search / change from the user terminal. A process of transmitting a search / change menu screen to the user terminal when transmitted, a process of confirming whether or not delivery is possible according to the modified content when the modified content is transmitted from the user terminal, and the modified content If delivery is possible as described above, a program for executing a process of transmitting delivery instruction information to the delivery center device is recorded.

Further, the recording medium of the present invention provides a computer with a process for transmitting a product order menu screen to a user terminal when accessing a product order homepage.
A process of transmitting a product information screen to the user terminal when information indicating a new order is transmitted from the user terminal, and generating orderer identification information when the product order information is transmitted from the user terminal. And transmitting to the user terminal, registering the merchandise order information, and confirming whether or not delivery is possible according to the merchandise order information. Sending a list of date and time or place that can be delivered according to the priority order to the user terminal, and ordering when a date and time or place selected from the list of date and time or place is transmitted from the user terminal. A process of transmitting the identifier information to the product receiving terminal; Recording a program for executing a process of transmitting to the distribution center apparatus delivery instruction information based on the date and time or location transmitted from Za terminal.

On the other hand, according to the commodity ordering / delivery method of the present invention, a commodity receiving terminal for receiving and holding orderer identification information from an order center device via a network is installed in a delivery box serving as a commodity receiving place. When the product order information is transmitted from the user terminal, the order center device generates orderer identification information and transmits each to the user terminal and the product receiving terminal,
When the ordered product is delivered from the delivery center, the ordered product is stored in the delivery box and the location of the storage box is input from the product receiving terminal in accordance with the orderer identification information, and the orderer receives the ordered product. When the orderer identification information is input from the product receiving terminal when the customer arrives at the door, the door at the corresponding storage box position opens to receive the ordered product.

Further, according to the method of ordering and delivering goods of the present invention, a retail store and a delivery box serving as goods receiving locations are provided with:
A product receiving terminal that receives and holds the orderer identification information from the order center device via the network is installed, and the order center device generates the orderer identification information when the product order information is transmitted from the user terminal. And sending the same to the user terminal and the product receiving terminal, respectively, and when the product receiving location is a retail store, the retail store stores the ordered product when the ordered product is delivered from the distribution center, and the orderer visits the store. At the time of receiving the orderer identification information, the ordered item is delivered when it matches the orderer identification information held in the product receiving terminal. When the item is delivered, the order item is stored in the delivery box and the item is received from the item receiving terminal. The storage box position is input corresponding to the orderer identification information, and when the orderer comes to receive the ordered product, the orderer identification information is input from the product receiving terminal, and the door of the corresponding storage box position is opened. It is characterized by being able to receive ordered goods.

In the product ordering / delivery system of the present invention, the orderer uses the user terminal to order details indicating the product name and quantity of the ordered product, the product receiving date and time indicating the date and time of receiving the ordered product, and the retail store. Alternatively, product order information including the product receiving location indicating the delivery box is transmitted to the order center device via the network. Upon receiving the product order information including the order details, the product receiving date and time, and the product receiving location, the order center device receives the orderer identification information (order I) for identifying the orderer and the product order information.
D) is generated and transmitted to the user terminal. Next, the order center device checks whether the ordered product can be delivered to the designated product receiving location by the designated product receiving date and time, and if there are a plurality of designated products, which delivery conditions can be used for delivery, Alternatively, one of a set of a delivery date and a delivery date and a delivery location is determined. After the determination, the order center apparatus sends delivery instruction information for instructing the delivery center to deliver the ordered product to the retail store or the delivery box, which is the product receiving location determined at the determined product receiving date and time, by the orderer identification. The information is transmitted to the distribution center device together with the information (order ID). The delivery center delivers the product to the designated product receiving location by the designated product receiving date and time. When the goods receiving location is a retail store, whether or not the customer is the orderer is identified using orderer identification information (order ID), and if the customer is the orderer, the goods are delivered. When the goods receiving location is the delivery box, the orderer identification information (order ID) is input to the goods receiving terminal connected to the delivery box to identify whether or not the customer is the orderer. The door of the box opens so that you can receive the goods. In addition, the orderer uses the user terminal to check the delivery status of the ordered item,
It is possible to change the product order information via the network until the delivery is completed.

[0021]

Embodiments of the present invention will be described below in detail with reference to the drawings.

(1) First Embodiment FIG. 1 is a block diagram showing a configuration of a product ordering / delivery system according to a first embodiment of the present invention. The product ordering / delivery system according to the present embodiment includes a user terminal 10
, Order center device 20, and delivery center device 30
, A commodity receiving terminal 40, and a network 100 such as the Internet for interconnecting these components constitute a main part. In addition, the network 100
It does not matter whether wired or wireless.

The user terminal 10 is composed of various information processing devices such as a personal computer, a portable information terminal, and a portable telephone. Note that the user terminal 10 means a terminal used by the orderer, regardless of whether it is the property of the orderer. The user terminal 10 has a function of accessing a product order homepage on which product information provided by the order center device 20 on the network 100 is displayed on a screen. The product information is, for example, information on products such as videos, CDs, watches, books, and the like, and includes information such as product names, model numbers, product numbers, colors, prices, and the like.
The user terminal 10 further transmits the order details indicating the product name, quantity, etc. of the products (ordered products) ordered by the orderer, and product order information including a set of a product receiving place and a product receiving date and time desired by the orderer over a network. It has a function of transmitting the information to the order center device 20 via the network 100. A plurality of sets of the goods receiving date and time and the goods receiving place can be specified. Further, the user terminal 10 accesses the order / delivery status search home page provided on the network 100 by the order center device 20, and obtains the order / delivery status search information of the orderer's ordered product, for example, “Order is being accepted”. , "Specifying condition checking", "delivery preparation", and "delivery completed".

The order center device 20 is installed at an order center of a dealer and is constituted by an information processing device such as a server and a workstation. The order center device 20 receives the order details, the product receiving date and time, and the product order information including the product receiving location transmitted from the user terminal 10, generates orderer identification information (order ID), and transmits the generated information to the user terminal 10. It has the function to do.
The orderer identification information (order ID) is information for identifying orderer and product order information, and is generated as unique information for each order. Also, the order center device 20
Confirms whether or not the ordered product can be delivered to the designated product receiving location by the designated product receiving date and time based on the product order information transmitted from the user terminal 10. In particular, when a plurality of combinations of the product receiving date and time and the product receiving location are specified, one specification is determined. If delivery is not possible for all pairs,
The order center device 20 notifies the user terminal 10 to specify again. Further, the order center device 20
Transmits the delivery instruction information to the delivery center device 30.

The delivery center device 30 is installed at a delivery center such as a delivery company, and is constituted by an information processing device such as a server and a workstation. The delivery center device 30 receives the delivery instruction information from the order center device 20. The delivery instruction information is information for instructing the delivery center to deliver the ordered product to the designated retail location or the delivery box, which is the designated product receiving location, by the designated product receiving date and time. Delivery center device 3
0 indicates the ordered product indicated by the delivery instruction information, and the product receiving terminal 40 also designated by the delivery instruction information.
Is delivered to a retail store or home delivery box where is installed.

The merchandise receiving terminal 40 is constituted by an information processing device such as a computer installed in or connected to a delivery box or installed at a retail store, for example, at a 24-hour retail store. And a function of receiving and holding orderer identification information (order ID) from the order center device 20. If the delivery box is specified as the product receiving location, the delivery company or the like receives the product when the product is delivered from the distribution center.
In 0, enter information on which box position of the ordered goods of the orderer identification information (order ID) was stored in the delivery box,
Make it available when the orderer comes to receive the ordered item. When the retail store is designated as the product receiving location, the retailer keeps the ordered product delivered from the distribution center and can identify the ordered product with orderer identification information (order ID) until the orderer comes to the store. store. The delivery box is located at the entrance hall of the housing complex,
It can be placed not only in a private place such as a site in a factory, but also in any place including a public place such as in a station yard or a department store. In addition, if the home delivery box has a refrigeration function, it is possible to receive refrigerated goods and the like.

FIGS. 2 and 3 are flowcharts showing the first half and the second half of the operation of the merchandise order / delivery system according to the first embodiment.

Referring to FIG. 4, an example of a product order menu screen displayed on the user terminal 10 includes a “register” button, a “new order” button, a “cancel” button,
It has a “search / change” button, an order ID column corresponding to a “cancel” button, and an order ID column corresponding to a “search / change” button.

Referring to FIG. 5, an example of a product order screen displayed on the user terminal 10 includes a plurality of order products including a member number column, a password number column, an order ID column, a quantity column, and an order check column. Column, a plurality of commodity reception date / time columns, a commodity reception location column including a “reference” button, and an “order” button.

Referring to FIG. 6, an example of a product receiving location designation screen displayed on the user terminal 10 includes a decision check box, and a name and address of a product receiving location indicating a retail store or a parcel delivery box that can receive ordered products. , A map field, an “OK” button, and a “Cancel” button.

Referring to FIG. 7, an example of a search / change menu screen displayed on the user terminal 10 includes an order ID column, an order reception date / time column, an order / delivery status status column, and an “order details” button. And

Referring to FIG. 8, an example of an order detail screen displayed on the user terminal 10 includes an order product column, a price column, a product reception date / time column, a product reception location column,
It has a “back” button and a “change” button.

FIGS. 9 and 10 are flowcharts showing the operation when changing the product order information at the time of a new order, including the case where the information indicating that the delivery of the ordered product is impossible is received.

Next, the operation of the commodity ordering / delivery system according to the first embodiment configured as described above will be described with reference to FIGS.

In the following description, the user terminal 10
Is a personal computer, and the network 100
Is the Internet. The orderer also
Before placing an order for a product, it is assumed that a member registration has been made with the seller in advance and a member number and a password have been obtained.

Referring to FIG. 2, the orderer first uses the user terminal 10 to access the merchandise order homepage established on the Internet by the order center device 20 (step A1).

The order center device 20 is connected to the user terminal 1
When the product order homepage is accessed from 0, the product order menu screen is transmitted to the orderer's user terminal 10 in response to the access (step A2).

As a result, the user terminal 10 displays a product order menu screen as illustrated in FIG. 4 (step A3). The orderer looks at the product order menu screen,
To order a new product, double-click the "new order" button (step A4). Then, the user terminal 10 transmits information indicating that the order is a new order to the order center device 20.

The order center device 20 is connected to the user terminal 1
When information indicating that the order is a new order from 0 is received, a product order screen is transmitted to the user terminal 10 of the orderer (step A5).

As a result, the user terminal 10 displays a product order screen as illustrated in FIG. 5 (step A).
6).

The orderer inputs the membership number and the password in the member number and the password fields of the product order screen, and checks various kinds of product information displayed on the product order screen to check the order of the product to be ordered. Check the box, enter the quantity to order in the quantity column, and register the order for the product (step A7). The orderer can similarly register orders for a plurality of products to be ordered.

Next, the orderer designates a desired commodity receiving date and time in the corresponding column (step A8). The orderer can specify a plurality of commodity receiving dates and times.

Subsequently, the orderer double-clicks the "reference" button. Then, as illustrated in FIG. 6, the user terminal 10 displays a merchandise receiving place designation screen showing a list of retail stores and delivery boxes that can receive the ordered merchandise (step A9). Note that retail stores and delivery boxes near the home address or office address of the orderer registered in advance are listed.

The orderer determines the desired product receiving location, checks the decision column, and double-clicks the "OK" button (step A10). Then, the user terminal 10 returns to the product order screen shown in FIG. 5, and displays the product order screen in which the determined product receiving location is entered in the product receiving location column. The orderer performs steps A9 and A
Repeat step 10 and fill in all the goods receiving locations corresponding to a plurality of desired goods receiving dates and times.

When the orderer double-clicks the "order" button on the product order screen of FIG. 5, the user terminal 10 transmits the product order information including the order details, the product receiving date and time, and the product receiving location via the Internet. The information is transmitted to the order center device 20 (step A11).

The order center device 20 is connected to the user terminal 1
When the product order information is received from 0 (step A12),
It generates orderer identification information (order ID) for uniquely identifying the orderer and the product order information, and transmits the generated orderer identification information (order ID) to the user terminal 10 of the orderer (step A13).

Next, the order center device 20 converts the order information of the orderer to the order information such that the order / delivery status can be retrieved from the user terminal 10 or used when the order information is changed thereafter. Orderer identification information (Order I
D) and register it in a database (not shown) (step A14). In addition, the order
The status of the delivery status is also registered, and the status of the order / delivery status is changed to, for example, "order is being received" or "preparing for delivery" according to the change of the order / delivery status. In particular, if the delivery of the product from the delivery center to the designated product receiving location is completed and the orderer can receive the product, the status of the order / delivery status is “delivery completed”.

Subsequently, the order center device 20 confirms whether or not the ordered product can be delivered to the specified product receiving location by the specified product receiving date and time by using the specified set of delivery conditions (step A15). .

If the ordered product is undeliverable in all of the specified set of the product receiving date and time and the product receiving location, the order center device 20 sends information indicating that delivery is impossible to the orderer's user terminal 10. (Step A16). In this case, the orderer again specifies the product receiving date and time and the product receiving location from the user terminal 10.

On the other hand, at least one of a set of a product receiving date and time and a product receiving place where the ordered product is designated
If it is confirmed that the delivery is possible under the two delivery conditions, the order center device 20 determines one of the deliverable sets, and sets the set of the product receiving date and time and the product receiving location to the user terminal 10 of the orderer. (Step A
16). As a result, the orderer can confirm the product receiving date and time and the product receiving location of the ordered product.

Next, the order center device 20 transmits the orderer identification information (order ID) to the product receiving terminal 40 installed at the determined product receiving location (step A17). The product receiving terminal 40 holds the transmitted orderer identification information (order ID).

Subsequently, the order center device 20 transmits to the delivery center device 30 delivery instruction information for instructing delivery of the ordered product to the determined product receiving location by the determined product receiving date and time (step A18). ).

Upon receiving the delivery instruction information from the order center device 20, the delivery center device 30 issues an instruction to deliver the ordered product to the determined product receiving location by the determined product receiving date and time based on the delivery instruction information. The order is sent to the delivery center and the status of the order / delivery status is registered as "delivery completed" (step A19). Therefore, the ordered product is delivered from the delivery center to the determined product receiving location by the determined product receiving date and time.

After the notified product receipt date and time has passed, the orderer accesses the merchandise order homepage using the user terminal 10 and searches a database (not shown), as shown in FIG. After referring to the search / change menu screen to confirm that the status of the order / delivery status is “delivery completed”, the user goes to the notified product receiving location to receive the ordered product.

If the product receiving location is a retail store, the orderer informs the store clerk that he has come to receive the ordered product and the orderer identification information (order ID) obtained at the time of ordering the product this time. The clerk inputs the orderer identification information (order ID) to the product receiving terminal 40 and compares it with the orderer identification information (order ID) transmitted from the order center device 20 (step A20). If it is confirmed that they match, the clerk delivers the ordered product to the orderer (step A21).

On the other hand, when the goods receiving place is the delivery box, the orderer inputs the orderer identification information (order ID) to the goods receiving terminal 40 built in or connected to the delivery box. Then, the door of the corresponding box position of the delivery box opens, and the orderer can take out the ordered product.

Next, referring to FIG. 9 and FIG. 10, the delivery conditions are determined from the product order information at the time of the new order, including the case where the user terminal 10 receives information indicating that delivery is impossible from the order center device 20. The operation when changing is described.

Access to the commodity order menu screen (steps B1 to B3) is the same as steps A1 to A3 in FIG.

When the commodity order menu screen illustrated in FIG. 4 is displayed on the user terminal 10, the orderer inputs the orderer identification information (order ID) in the order ID column corresponding to the "search / change" button. Then, double-click the "search / change" button (step B4). Then, the user terminal 10 transmits to the order center apparatus 20 information indicating search / change including orderer identification information (order ID).

The order center device 20 is connected to the user terminal 1
When information indicating search / change including orderer identification information (order ID) is received from 0, orderer identification information (order ID)
Is used to search for product order information, and a search / change menu screen is transmitted to the user terminal 10 (step B).
5).

As a result, the user terminal 10 displays a search / change menu screen as illustrated in FIG. 7 (step B6). The orderer sees the search / change menu screen, and double-clicks the “order details” button when he wants to refer to or change the order details.

Then, the user terminal 10 displays an order detail screen as illustrated in FIG. 8 (step B7).
The orderer looks at the order details screen and double-clicks the “change” button to change the product order information.

Then, the user terminal 10 again displays the commodity order screen illustrated in FIG. 5, so that the orderer views the commodity order screen and changes the desired item (step B).
9). At this time, only items that can be changed can be input. For example, if the status of the order / delivery status is “order accepted” on the search / change menu screen as shown in FIG.
All of the product receiving date and time and the product receiving location can be input. When the status of the order / delivery status is “preparing for delivery”, only the quantity of the ordered product can be input. Furthermore, when the status is “delivery completed”, it is impossible to change the product order information.

After the item is changed, when the orderer double-clicks the “order” button on the product order screen of FIG. 5, the user terminal 10 transmits the changed product order information (change contents) to the order center device 20. (Step B10).

When the order center device 20 receives the changed product order information (change contents) (step B11),
It is confirmed whether or not the ordered product can be delivered to the designated product receiving location by the designated product receiving date and time (step B12).

The subsequent operations (steps B13 to B1)
6) is the same as steps A18 to A21 in FIG.

It should be noted that the order of goods according to the first embodiment
In the delivery system, payment settlement was not specifically mentioned, but credit card numbers on the Internet,
Regardless of the method of inputting the debit card number or the like, cash payment at the time of delivery of the product, post-payment transfer, lump-sum payment, etc., the method does not matter (the same applies to the following embodiments).

According to the merchandise order / delivery system according to the first embodiment, the orderer can specify not only the retail store but also the home delivery box as the goods receiving place of the ordered merchandise. Even if a retail store or the like is not nearby, it is possible to receive ordered items at any time. In particular, if the home delivery box has a refrigeration function, it becomes possible to receive refrigerated goods and the like.

When the orderer specifies a plurality of sets of the date and time of receiving the goods and the receiving place of the goods, the order center device 20 selects and determines one set that can be delivered. You can receive.

Further, before the ordered product is completed to be delivered, the item of the product order information can be changed from the user terminal 10 according to the status of the order / delivery status. Can be handled.

(2) Modification of First Embodiment Next, a modification of the commodity ordering / delivery system according to the first embodiment of the present invention will be described in detail with reference to FIGS. explain.

In a modification of the commodity order / delivery system according to the first embodiment of the present invention, the orderer is
In the case of specifying the product receiving date and time and the product receiving location when the product order information is transmitted to the order center device 20 using 0, the set of the product receiving date and time and the product receiving location that can be specified is one, and It differs from the product order / delivery system according to the first embodiment in that the user designates which one of “product receiving date and time” and “product receiving place” is given priority. In this manner, if the ordered product cannot be delivered to the designated product receiving location by the designated product receiving date and time, if the “product receiving date and time” is prioritized, the order center device 20 sends the orderer's The list of places where the ordered item can be delivered is transmitted to the user terminal 10, and if the “item receiving location” is prioritized, the order center device 20 sends the ordered item to the user terminal 10 of the orderer. A list of possible dates and times is sent, allowing the orderer to selectively specify the desired location or date and time from the list.

FIGS. 11 and 12 are flowcharts showing the first half and the second half of the operation of the modification of the commodity order / delivery system according to the first embodiment.

Referring to FIG. 13, an example of a product order screen displayed on the user terminal 10 includes a member number column, a password number column, an order ID column, an order product column including a quantity column and an order check column. , Product receipt date and time, and "reference"
It has a product receiving location column including a button, a priority order column including a product receiving date / time check column and a product receiving location check column, and an “order” button.

Next, the operation of a modification of the commodity order / delivery system according to the first embodiment configured as described above will be described.

Referring to FIG. 11, the operation until the orderer uses the user terminal 10 to specify the order details, the product receiving date and time, and the product receiving place (steps C1 to C1).
C10) is the same as the operation (steps A1 to A10) of the product ordering / delivery system according to the first embodiment.

Next, the orderer uses the user terminal 10 to check either “product receiving date and time” or “product receiving place” in the priority order column in the product order screen as illustrated in FIG. To specify the priority (step C11). This priority indicates what criteria should be used to determine the product reception date and time or the product reception location when the ordered product cannot be delivered to the specified product reception location by the specified product reception date and time. .

The operation (steps C12 to C15) from the transmission of the product order information to the order center device 20 by the user terminal 10 until the registration of the product order information is performed by the product order / delivery system according to the first embodiment. (Steps A11 to A14).

Next, the order center device 20 confirms whether or not the ordered product can be delivered to the designated product receiving location by the designated product receiving date and time. The information indicating that the product is to be delivered to the designated product receiving location by the designated product receiving date and time is transmitted to the orderer's user terminal 10. If delivery is not possible, the priority is designated as “product receiving date and time”. If it is, the list of places that can be delivered at the specified product receiving date and time, and if the priority is specified as "product receiving location", the list of times that can be delivered to the specified product receiving location, To the user terminal 10 (step C16). In addition, the list of places lists retail stores and delivery boxes near the home address or office address of the orderer registered in advance,
In the list of times, dates and times near the designated product receiving date and time are listed.

The user terminal 10 is connected to the order center device 2
Information indicating that the ordered product transmitted from 0 is to be delivered to the designated product receiving location by the designated product receiving date and time, or a list of places or a list of times is displayed. When the list of places or the list of times is displayed, the orderer selects a desired product receiving location or a product receiving date and time from the list of places or the list of times, and transmits the same to the order center device 20 again ( Step C17).

Subsequent operations (steps C18 to C22)
Are the same as the operations (steps A17 to A21) of the product ordering / delivery system according to the first embodiment.

According to the modification of the commodity ordering / delivery system according to the first embodiment, if the ordered commodity cannot be delivered to the designated commodity receiving location by the designated commodity receiving date and time, the orderer specifies The list of the date and time or the list of places where the ordered items can be delivered is displayed on the user terminal 10 in accordance with the priority order, and the orderer selects the desired item receiving place or the item receiving date and time from the list of places or the list of times. As a result, it is possible to carry out the delivery of the ordered product as desired by the orderer as much as possible.

(3) Second Embodiment Next, a merchandise order / delivery system according to a second embodiment of the present invention will be described in detail with reference to the drawings.

FIG. 14 is a block diagram showing the configuration of a product order / delivery system according to the second embodiment of the present invention. The product order / delivery system according to the present embodiment is different from the product order / delivery system according to the first embodiment shown in FIG.
0 and an order center data conversion device 60 are added. Therefore, portions corresponding to those in the product ordering / delivery system according to the first embodiment shown in FIG. 1 are denoted by the same reference numerals, and detailed description thereof will be omitted. The user telephone 50 and the public line network 200 may be wired or wireless. Further, the user telephone set 50 means a telephone set used by the orderer, regardless of whether or not it is the property of the orderer.

The product order / delivery system according to the second embodiment is designed so that the orderer can confirm the product order information using the user telephone 50, and if the product order information needs to be changed, the user telephone According to the first embodiment, it is possible to inform the order center apparatus 20 of which items need to be changed by using the order center device 20 and hold the order, and then actually change the order later using the user terminal 10 of the orderer. Is different from the product order / delivery system according to the above.

FIGS. 15 and 16 are flowcharts showing the first half and the second half of the operation of the commodity order / delivery system according to the second embodiment.

Next, the operation of the product ordering / delivery system according to the second embodiment configured as described above will be described with reference to FIGS.

Here, step A in FIG. 2 and FIG.
It is assumed that a new order has already been placed by the orderer by the processes of 1 to A14.

[0099] If it is necessary to change the product order information for which a new order has already been placed, but the user does not have the user terminal 10 at hand because of going out or the like, the orderer uses the user telephone 50 to place an order. Call the order confirmation department of the center (step D1). At this time, the orderer confirms the obtained member number, password and orderer identification information (order I
D) is input from the user telephone 50.

The order center data conversion device 60 converts the inputted member number, password and orderer identification information (order ID) into computer data and sends it to the order center device 20 (step D2).

The order center device 20 retrieves the corresponding product order information based on the member number, password, and orderer identification information (order ID), and sends it to the order center data conversion device 60 (step D3).

The order center data conversion device 60 converts the product order information into voice data, display data, etc., and transmits the data to the user telephone 50 (step D4).

The orderer confirms the product order information through the user telephone 50 (step D5), and when changing the product order information, inputs information to change the product order information (step D6).

When the order center device 20 receives information indicating that the product order information is to be changed via the order center data conversion device 60, the order center device 20 determines which item is to be changed via the order center data conversion device 60. Confirm with 50 (step D7).

The orderer inputs which item of the product order information is to be changed through the user telephone 50 (step D8).

When the order center device 20 receives the change item of the product order information via the order center data conversion device 60, the order center device 20 accepts the change item of the product order information, and temporarily places the order until the actual change is entered from the user terminal 10. It is suspended (step D9).

The subsequent operation (steps D10 to D2)
3) is the same as the operation (steps B1 to B16) of the product order / delivery system according to the first embodiment, and the user terminal 10 changes the product order information.

According to the merchandise order / delivery system according to the second embodiment, when it is necessary to confirm or change merchandise order information, even if input from the user terminal 10 is not immediately possible, By using the telephone 50,
It is possible to confirm and change the product order information at any time 24 hours.

(4) Third Embodiment FIG. 17 is a diagram showing a product order / order according to a third embodiment of the present invention.
It is a block diagram showing composition of a delivery system. The product order / delivery system according to the present embodiment is configured such that the order center device 20 of the product order / delivery system according to the first embodiment shown in FIG. 1 includes a recording medium 300 on which an order center program is recorded. It was made. This recording medium 300 may be a magnetic disk, a semiconductor memory, or another recording medium. Therefore, portions corresponding to those of the product ordering / delivery system according to the first embodiment are denoted by the same reference numerals, and detailed description thereof is omitted.

In the commodity order / delivery system according to the third embodiment, the order center program is read from the recording medium 300 by a computer such as a server or a workstation, and operates as the order center apparatus 20. The detailed operation of the order center device 20 is described in the first section.
Since it is completely the same as the case of the commodity order / delivery system according to the embodiment, detailed description thereof will be omitted.

(5) Fourth Embodiment FIG. 18 is a diagram showing a product order / order according to a fourth embodiment of the present invention.
It is a block diagram showing composition of a delivery system. The commodity order / delivery system according to the present embodiment is configured so that the order center device 20 of the commodity order / delivery system according to the second embodiment shown in FIG. 14 includes a recording medium 400 recording an order center program. It was made. This recording medium 400 may be a magnetic disk, a semiconductor memory, or another recording medium. Therefore, portions corresponding to those of the product order / delivery system according to the second embodiment are denoted by the same reference numerals, and detailed description thereof is omitted.

In the commodity order / delivery system according to the fourth embodiment, the order center program is read from the recording medium 400 by a computer such as a server or a workstation, and operates as the order center apparatus 20. The detailed operation of the order center device 20 is described in the second section.
Since it is completely the same as the case of the commodity order / delivery system according to the embodiment, detailed description thereof will be omitted.

[0103]

The first effect is that the orderer can specify not only a retail store but also a delivery box as a place to receive the ordered product, so even if a 24-hour retail store is not nearby. And that the user can receive the ordered product at any time. In particular, if the home delivery box has a refrigeration function, refrigerated goods and the like can be received.

The second effect is that, when the orderer specifies a plurality of sets of the date and time of receiving the goods and the receiving place of the goods, the order center device selects and determines one of the sets that can be delivered, so that the orderer can more reliably operate. The ability to receive ordered items.

The third effect is that the orderer can search the order / delivery status from the reception of the order to the completion of the delivery from the user terminal, and confirm that the ordered product has been delivered and receive it. Is possible.

The fourth effect is that the item of the product order information can be changed from the user terminal according to the status of the order / delivery status before the delivery of the ordered product is completed. Being able to respond promptly to requests.

The fifth effect is that if the ordered product cannot be delivered to the designated product receiving location by the designated product receiving date and time, a list of dates and times when the ordered product can be delivered according to the priority specified by the orderer or The list of locations is displayed on the user terminal, and the orderer can select the desired product receiving location or date and time from the list of locations or the time list. It is possible to carry out delivery.

The sixth effect is that even if the orderer does not have a user terminal, the user can confirm the product order information from the user telephone, temporarily suspend the order, and change the item of the product order information from the user terminal afterwards. What you can do.

[Brief description of the drawings]

FIG. 1 is a block diagram showing a product ordering / delivery system according to a first embodiment of the present invention.

FIG. 2 is a flowchart illustrating the first half of the operation of the product ordering / delivery system according to the first embodiment.

FIG. 3 is a flowchart illustrating the latter half of the operation of the product order / delivery system according to the first embodiment.

FIG. 4 is a diagram showing an example of a product order menu screen displayed on a user terminal in FIG. 1;

FIG. 5 is a diagram showing an example of a product order screen displayed on the user terminal in FIG. 1;

FIG. 6 is a view showing an example of a product receiving place designation screen displayed on the user terminal in FIG. 1;

FIG. 7 is a diagram showing an example of a search / change menu screen displayed on the user terminal in FIG. 1;

8 is a diagram showing an example of an order detail screen displayed on the user terminal in FIG.

FIG. 9 is a flowchart showing the first half of the operation when changing the product order information of a new order including the case where information indicating that delivery is impossible is received in the product order / delivery system according to the first embodiment; It is.

FIG. 10 is a flowchart illustrating the latter half of the operation when changing the product order information of a new order including the case where information indicating that delivery is impossible is received in the product order / delivery system according to the first embodiment; It is.

FIG. 11 is a flowchart illustrating a first half of an operation of a modification of the product order / delivery system according to the first embodiment.

FIG. 12 is a flowchart illustrating the latter half of the operation of the modification of the product ordering / delivery system according to the first embodiment.

13 is a diagram showing another example of a product order screen displayed on the user terminal in FIG.

FIG. 14 shows a product order / order according to the second embodiment of the present invention.
It is a block diagram showing composition of a delivery system.

FIG. 15 is a flowchart showing the first half of the operation of the product order / delivery system according to the second embodiment.

FIG. 16 is a flowchart showing the latter half of the operation of the product order / delivery system according to the second embodiment.

FIG. 17 shows a product order / order according to the third embodiment of the present invention.
It is a block diagram showing composition of a delivery system.

FIG. 18 is a diagram showing a product order / order according to a fourth embodiment of the present invention.
It is a block diagram showing composition of a delivery system.

[Explanation of symbols]

 DESCRIPTION OF SYMBOLS 10 User terminal 20 Order center device 30 Delivery center device 40 Commodity receiving terminal 50 User telephone 60 Order center data conversion device 100 Network 200 Public line network 300, 400 Recording medium

Claims (11)

[Claims] In a merchandise ordering / delivery system in which a user terminal, an order center device, and a distribution center device are connected via a network, the user terminal, an order center device, and a distribution center device are installed in a home delivery box serving as a merchandise receiving location while being connected to the network. A merchandise receiving terminal that receives and holds orderer identification information from the center device; a user terminal that transmits merchandise order information to the order center device and receives orderer identification information from the order center device; When receiving the product order information from the user terminal, orderer identification information is generated and transmitted to the user terminal and the product receiving terminal, respectively, and delivery instruction information based on the product order information is transmitted to the delivery center device. And an order center device for delivering ordered items from a distribution center. When the order is received, the order item is stored in the delivery box, and the position of the storage box is input from the item receiving terminal in correspondence with the orderer identification information. A product ordering / delivery system wherein, when user identification information is input from the product receiving terminal, a door at a corresponding storage box position is opened to receive an ordered product. 2. A merchandise ordering / delivery system in which a user terminal, an order center device, and a distribution center device are connected via a network. A product receiving terminal that receives and holds orderer identification information from the order center device; and a user terminal that transmits product order information to the order center device and receives orderer identification information from the order center device. And generating orderer identification information when receiving the product order information from the user terminal, transmitting the generated orderer identification information to the user terminal and the product receiving terminal, and transmitting delivery instruction information based on the product order information to the delivery center. An order center device for transmitting to the device; Is a retail store, when the ordered product is delivered from the distribution center, the ordered product is held by the retail store, and when the orderer arrives at the store, the orderer identification information is presented and held at the product receiving terminal. When the item matches the orderer identification information, the ordered item is delivered.If the item is received at a delivery box, the ordered item is stored in the delivery box when the ordered item is delivered from the distribution center. A storage box position is input from the product receiving terminal in correspondence with the orderer identification information, and when the orderer comes to receive the ordered product, the orderer identification information is input from the product receiving terminal to the corresponding storage box position. A product ordering / delivery system, characterized in that the door of the product opens to receive ordered products. 3. A merchandise ordering / delivery system in which a user terminal, an order center device, and a distribution center device are connected via a network. A product receiving terminal for receiving and holding orderer identification information from the order center device, and transmitting, to the order center device, product order information including one or more sets of order details and a product receiving date and time and a product receiving location. The user terminal receiving the orderer identification information from the order center device, and generating the orderer identification information when the product order information is transmitted from the user terminal to receive the user terminal and the product reception. To the terminal, and the date and time of receiving the product A set of a product receiving date and time and a product receiving location at which the ordered product can be delivered is determined from one or more pairs of the product receiving locations, and delivery instruction information based on this is transmitted to the delivery center device and the user The order center device for notifying the terminal of the set of the determined product receiving date and time and the product receiving location, and when the product receiving location is a retail store, the ordered product is delivered when the ordered product is delivered from the distribution center. The retail store keeps the item, and when the orderer arrives at the store, receives the presentation of the orderer identification information, and delivers the ordered product when the orderer identification information held in the product receiving terminal matches the orderer identification information,
When the product receiving location is a delivery box, when the ordered product is delivered from the distribution center, the ordered product is stored in the delivery box, and the location of the storage box corresponding to the orderer identification information from the product receiving terminal. And inputting the orderer identification information from the product receiving terminal when the orderer arrives to receive the ordered product, the door of the corresponding storage box position opens to receive the ordered product. Product ordering and delivery system. 4. A merchandise ordering / delivery system in which a user terminal, an order center device, and a distribution center device are connected via a network. A commodity receiving terminal holding the orderer identification information from the order center apparatus, and commodity order information including order details, commodity receipt date and time, commodity receiving place and priority, and transmitting a list of places or When the date and time list is transmitted, a desired product receiving location or a product receiving date and time is selected and determined from the place list or the date and time list, and the product receiving location or the product receiving date and time is transmitted to the order center device. The user terminal to send and the user terminal When the product order information is transmitted, orderer identification information is generated and transmitted to the user terminal and the product receiving terminal, respectively, and the ordered product can be delivered to the product receiving date and time and the product receiving location in the product order information. If it is not possible to deliver, if the priority indicates the date and time of receiving the product, a list of places where the ordered item can be delivered to the user terminal at the date and time of receiving the product is sent to the user terminal. If the ranking indicates a product receiving location, a list of dates and times when the ordered product can be delivered to the product receiving location is transmitted to the user terminal, and the orderer desires the product receiving location or the product receiving date and time from the user terminal. Is received, the delivery instruction information based on the product receiving date and time and the product receiving location is displayed in the delivery section. The order center device for transmitting the order product to a retailer.If the product receiving location is a retail store, the retail store stores the ordered product when the ordered product is delivered from the distribution center. Upon receiving the orderer identification information and delivering the ordered item when it matches the orderer identification information held in the item receiving terminal, if the item receiving location is a delivery box, the ordered item is delivered from the delivery center. When the order is received, the order item is stored in the delivery box, and the position of the storage box is input from the item receiving terminal in correspondence with the orderer identification information. When the user identification information is input from the product receiving terminal, the door at the corresponding storage box position opens to receive the ordered product. And a product ordering and delivery system. 5. The order center device includes an order center data conversion device for converting voice data, push key data, and the like and computer data into and out of each other. Can be confirmed by voice, and if it is desired to change the product order information, the order is held through the user telephone, and then the product order information can be changed from the user terminal via the network. Item 1 to Item 4 item ordering and delivery system. 6. In the order center device, items for changing order information, including order details, item receiving date and time, and item receiving location are set for each order / delivery status corresponding to the item order information, 2. The product order information item of the order center device can be searched from the user terminal and the item of the product order information can be changed within an allowable range of order / delivery status.
Item 5 / item order / delivery system. 7. A process for transmitting a product order menu screen to a user terminal when a computer accesses a product order homepage, and a process for transmitting a product order when information indicating a new order is transmitted from the user terminal. A process of transmitting a screen to the user terminal, a process of generating orderer identification information when the product order information is transmitted from the user terminal and transmitting it to the user terminal, a process of registering product order information, A process for confirming whether delivery is possible according to the order information, a process for transmitting orderer identification information to the product receiving terminal if delivery is possible according to the product order information, and a process for transmitting delivery instruction information to the delivery center device Recording medium on which a program for executing the program is recorded. 8. A process of transmitting a product order menu screen to a user terminal when a computer accesses a product order homepage, and searching when a search / change information is transmitted from the user terminal. A process for transmitting a / change menu screen to the user terminal, a process for confirming whether or not the change can be delivered when the change is transmitted from the user terminal, and a process for delivering the change according to the change For example, a recording medium on which a program for executing a process of transmitting delivery instruction information to a delivery center device is recorded. 9. A process for transmitting a product order menu screen to a user terminal when a computer accesses a product order homepage, and displaying product information when a new order is transmitted from the user terminal. A process of transmitting a screen to the user terminal, a process of generating orderer identification information when the product order information is transmitted from the user terminal and transmitting the product order information to the user terminal, a process of registering the product order information, Check whether the product can be delivered according to the product order information. If delivery is not possible, send a list of date and time or place where delivery is possible to the user terminal according to the priority specified in the product order information. Processing when the user terminal sends a date / time or location selected from the date / time list or location list A process of transmitting the sentence identifier information to the product receiving terminal, and transmitting to the delivery center device the delivery instruction information based on the product receiving date and time or the product receiving location in the product order information and the date and time or location transmitted from the user terminal. Recording medium on which a program for executing a process to be executed is recorded. 10. A merchandise receiving terminal for receiving and retaining orderer identification information from an order center device via a network in a delivery box serving as a merchandise receiving place, and merchandise order information being transmitted from a user terminal. The order center device generates orderer identification information and transmits it to the user terminal and the product receiving terminal respectively, and stores the ordered product in the home delivery box when the ordered product is delivered from the distribution center. A storage box position is input from the product receiving terminal corresponding to the orderer identification information, and when the orderer comes to receive the ordered product, the orderer identification information is input from the product receiving terminal, and the corresponding storage is performed. A product characterized by opening the door at the box position to receive ordered items Statement and delivery method. 11. A merchandise receiving terminal for receiving and holding orderer identification information from an order center device via a network is installed in a retail store and a delivery box serving as a merchandise receiving place. When sent, the order center device generates orderer identification information and sends it to the user terminal and the product receiving terminal, respectively. When the product receiving location is a retail store, the ordered product is delivered from the distribution center. Is received by the retail store when the order is received, and when the orderer arrives at the store, the orderer identification information is presented, and when the order matches the orderer identification information held in the product receiving terminal, the ordered item is delivered. In the case where the goods are received at the delivery box, when the ordered goods are Is stored in the home delivery box and the position of the storage box is input from the product receiving terminal in correspondence with the orderer identification information, and when the orderer comes to receive the ordered product, the orderer identification information is stored in the product receiving terminal. A product ordering / delivery method characterized in that a door at a corresponding storage box position is opened when an input is made from a terminal to receive an ordered product.