CN109660531A - A kind of auth method, server and customer service terminal - Google Patents
A kind of auth method, server and customer service terminal Download PDFInfo
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- CN109660531A CN109660531A CN201811502181.2A CN201811502181A CN109660531A CN 109660531 A CN109660531 A CN 109660531A CN 201811502181 A CN201811502181 A CN 201811502181A CN 109660531 A CN109660531 A CN 109660531A
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- feature information
- vocal print
- print feature
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L63/00—Network architectures or network communication protocols for network security
- H04L63/08—Network architectures or network communication protocols for network security for authentication of entities
- H04L63/0861—Network architectures or network communication protocols for network security for authentication of entities using biometrical features, e.g. fingerprint, retina-scan
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- G—PHYSICS
- G10—MUSICAL INSTRUMENTS; ACOUSTICS
- G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
- G10L17/00—Speaker identification or verification techniques
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- G—PHYSICS
- G10—MUSICAL INSTRUMENTS; ACOUSTICS
- G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
- G10L17/00—Speaker identification or verification techniques
- G10L17/22—Interactive procedures; Man-machine interfaces
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Abstract
Auth method disclosed by the invention receives the voice that user terminal is sent；Vocal print feature information is extracted from the voice received；Judge the vocal print feature information whether with target vocal print feature information matches, wherein the target vocal print feature information be the corresponding vocal print feature information of the user terminal；If the vocal print feature information and the target vocal print feature information matches, determine that the authentication of the user terminal passes through；If the vocal print feature information and the target vocal print feature information mismatch, the authentication failure of the user terminal is determined.In addition, invention additionally discloses a kind of server and customer service terminals.In this way, auth method provided by the invention does not need user's additional input identity information and verifies, and can effectively promote the efficiency of authentication, and vocal print feature information is not easy to be replicated, verification information can be effectively prevent to reveal, to promote the safety of authentication.
Description
Technical field
The present invention relates to identity validation technology field more particularly to a kind of auth methods, server and customer service terminal.
Background technique
With the continuous development of the communication technology, in order to preferably provide respective services, many service providers can be provided
Voice customer service, it is intended to provide more high-quality more convenient and fast service for user.For some account safeties for being related to user or
The information of person's privacy, it will usually need to verify user identity, could continue to service after to subscriber authentication.
In the prior art, the modes such as password are usually inputted by voice prompting user and realizes subscriber authentication, however,
This mode is easy to take a long time and password is easy leakage.
Summary of the invention
In view of this, the present invention proposes a kind of auth method, server and customer service terminal, asked with solving above-mentioned technology
Topic.
Firstly, to achieve the above object, the present invention proposes a kind of auth method, it is applied to server, the method
Include:
Receive the voice that user terminal is sent；
Vocal print feature information is extracted from the voice received；
Judge the vocal print feature information whether with target vocal print feature information matches, wherein the target vocal print feature
Information is the corresponding vocal print feature information of the user terminal；
If the vocal print feature information and the target vocal print feature information matches, determine that the identity of the user terminal is tested
Card passes through；
If the vocal print feature information and the target vocal print feature information mismatch, the identity of the user terminal is determined
Authentication failed.
It is optionally, described that vocal print feature information is extracted from the voice received, comprising:
Receive the authentication request that customer service terminal is sent；
The authentication request is responded, vocal print feature information is extracted from the voice received.
Optionally, it is described judge the vocal print feature information whether with before target vocal print feature information matches, the side
Method further include:
Obtain the identification information of the user terminal；
The corresponding vocal print feature information of identification information for obtaining the user terminal is target signature information, wherein different
Identification information correspond to different vocal print feature information.
Optionally, before the voice for receiving user terminal transmission, the method also includes:
Receive the call request that the user terminal is sent；
In response to the call request, the communication connection between the user terminal and customer service terminal is established.
Optionally, if the vocal print feature information and the target vocal print feature information matches, determine the user
The authentication of terminal passes through, comprising:
If the vocal print feature information and the target vocal print feature information matches, determine that the identity of the user terminal is tested
Card passes through, and is verified message to the transmission of customer service terminal；
If the vocal print feature information and the target vocal print feature information mismatch, the user terminal is determined
Authentication failure, comprising:
If the vocal print feature information and the target vocal print feature information mismatch, the identity of the user terminal is determined
Authentication failed, and authentication failed message is sent to the customer service terminal.
Further, to achieve the above object, the embodiment of the present invention also provides a kind of auth method, is applied to customer service
Terminal, which comprises
After user terminal and the customer service terminal establish communication connection, contact staff is received in the customer service terminal
The authentication trigger action of execution；
In response to the authentication trigger action, authentication request, the authentication request are sent to server
The identity of the user terminal is verified for triggering the server.
Optionally, described in response to the authentication trigger action, after sending authentication request to server, institute
State method further include:
Receive the server transmission is verified message；
Alternatively, receiving the authentication failed message that the server is sent.
Further, to achieve the above object, the present invention also provides a kind of server, the server include memory,
At least one processor and at least one program that is stored on the memory and can be executed at least one described processor,
At least one described program realizes that server is held in method described in any of the above embodiments when being executed by least one described processor
Capable step.
Further, to achieve the above object, the present invention also provides a kind of customer service terminal, the customer service terminal includes storage
Device, at least one processor and at least one journey that is stored on the memory and can be executed at least one described processor
Sequence, at least one described program realize that customer service is whole in method described in any of the above embodiments when being executed by least one described processor
The step of end executes.
Further, to achieve the above object, the present invention also provides a kind of computer readable storage medium, the computers
Readable storage medium storing program for executing is stored at least one executable program of computer, at least one described program is executed by the computer
When so that the computer is executed the step in the above method.
Compared to the prior art, auth method proposed by the invention receives the voice that user terminal is sent；From institute
State extraction vocal print feature information in the voice received；Judge the vocal print feature information whether with target vocal print feature information
Match, wherein the target vocal print feature information is the corresponding vocal print feature information of the user terminal；If the vocal print feature letter
Breath and the target vocal print feature information matches, determine that the authentication of the user terminal passes through；If the vocal print feature letter
Breath is mismatched with the target vocal print feature information, determines the authentication failure of the user terminal.In this way, the present invention provides
The voice that is sent according to user terminal of auth method in vocal print feature information the identity of user terminal is verified,
Directly the identity of user can be verified during with user's communication, without user's additional input identity information
It is verified, can effectively promote the efficiency of authentication, and vocal print feature information is not easy to be replicated, can effectively prevent verifying
Information leakage, to promote the safety of authentication.
Detailed description of the invention
Fig. 1 is the hardware structural diagram for realizing a kind of server of each embodiment of the present invention；
Fig. 2 is a kind of hardware structural diagram of customer service terminal provided in an embodiment of the present invention；
Fig. 3 is a kind of flow diagram of auth method provided in an embodiment of the present invention；
Fig. 4 is the flow diagram of another auth method provided in an embodiment of the present invention.
The embodiments will be further described with reference to the accompanying drawings for the realization, the function and the advantages of the object of the present invention.
Specific embodiment
It should be appreciated that the specific embodiments described herein are merely illustrative of the present invention, it is not intended to limit the present invention.
In subsequent description, it is only using the suffix for indicating such as " module ", " component " or " unit " of element
Be conducive to explanation of the invention, itself there is no a specific meaning.Therefore, " module ", " component " or " unit " can mix
Ground uses.
It is a kind of hardware structural diagram of server provided in an embodiment of the present invention referring to Fig. 1, Fig. 1, as shown in Figure 1,
The server 100 includes: processor 101, memory 102, user interface 103, transceiver 104 and bus interface 105, described
Processor 101, for reading the program in memory 102.In Fig. 1, bus interface 105 may include any number of interconnection
Bus and bridge, the memory that the one or more processors specifically represented by processor 101 and memory 102 represent it is various
Circuit connection is together.Bus architecture can also be by the various of such as peripheral equipment, voltage-stablizer and management circuit or the like
Together, these are all it is known in the art for other circuit connections, and therefore, it will not be further described herein.Always
Line interface provides interface, and transceiver 104 can be multiple element, that is, includes transmitter and receiver, provide for being situated between in transmission
The unit communicated in matter with various other devices.For different user equipmenies, user interface 103 can also be can be external interior
The interface for needing equipment is connect, the equipment of connection includes but is not limited to keypad, display, loudspeaker, microphone, control stick etc..
Processor 101 is responsible for management bus architecture and common processing, and memory 102 can store processor 101 when executing operation
Used data.
Referring to fig. 2, Fig. 2 is a kind of hardware structural diagram of customer service terminal provided in an embodiment of the present invention, such as Fig. 2 institute
Show, the customer service terminal 200 includes: processor 201, memory 202, user interface 203, transceiver 204 and bus interface
205, the processor 201, for reading the program in memory 202.In Fig. 2, bus interface 205 may include arbitrary number
The storage that the bus and bridge of the interconnection of amount, the one or more processors specifically represented by processor 201 and memory 202 represent
The various circuit connections of device are together.Bus architecture can also will peripheral equipment, voltage-stablizer and management circuit etc. it
Together, these are all it is known in the art for various other circuit connections of class, therefore, no longer carries out further to it herein
Description.Bus interface provides interface, and transceiver 204 can be multiple element, that is, includes transmitter and receiver, provide for
The unit communicated on transmission medium with various other devices.For different user equipmenies, user interface 203 can also be can
The external inscribed interface for needing equipment, the equipment of connection includes but is not limited to keypad, display, loudspeaker, microphone, manipulation
Bar etc..Processor 201, which is responsible for management bus architecture and common processing, memory 202, can store processor 201 and is executing behaviour
Used data when making.
The hardware configuration of hardware configuration and customer service terminal 200 based on above-mentioned server 100 proposes that the method for the present invention is each
A embodiment.
It is a kind of step flow chart of auth method provided in an embodiment of the present invention, the method refering to Fig. 3, Fig. 3
Applied in a server, as shown in Figure 3, which comprises
Step 301 receives the voice that user terminal is sent.
In the step, the server receives the voice that user terminal is sent.It is understood that the server is in institute
It states user terminal and customer service terminal establishes communication connection and receives the voice that user terminal is sent later.Specifically, when user needs
When asking for help to contact staff, call request (dialing service calls) can be sent to the server, the server
The call request is received, and responds the call request, the user terminal is controlled and a customer service terminal establishes call connection.
It should be noted that (thering are several contact staff mentioning from the background since the customer service terminal connecting with server may include more
For customer service), the server can choose the customer service terminal being in idle condition and the user terminal is established and conversed
Connection, the embodiment of the present invention are not specifically limited the mode of server selection customer service terminal.
The server controls the user terminal and a customer service terminal establishes the mode of call connection, can be the clothes
Be engaged in call intermediary of the device as the user terminal and the customer service terminal, such as the user sends dialog context in terminal
To the server, the dialog context of the user terminal received is sent to the customer service terminal and sent by the server.Institute
The mode that server controls the user terminal and customer service terminal establishes call connection is stated, the user terminal and institute are also possible to
It states customer service terminal to be directly attached, in the case of this kind, the user terminal and/or the customer service terminal can be in the same of call
When to the server send dialog context.In the step, the server is in the user terminal and the customer service terminal
The voice that the user terminal is sent is received in communication process.
It should be noted that the contact staff that the present invention mentions can be artificial customer service can also with intelligent customer service, the present invention
Embodiment is not specifically limited in this embodiment.
Step 302 extracts vocal print feature information from the voice received.
In the step, the server extracts vocal print feature information from the voice received.Specifically, the clothes
Being engaged in device can be when needing the identity to user terminal to verify, the extraction vocal print feature information from the voice received.This
In inventive embodiments, it can be contact staff and actively trigger authentication according to the demand of user, be also possible to the server
Either intelligent customer service triggers authentication according to some trigger actions of user or some keywords said according to user etc.,
It can also be and trigger authentication when user requests preset service (such as some services for needing to verify identity), the present invention is implemented
Example is not specifically limited in this embodiment.
In some embodiments of the invention, when needing to carry out authentication, the customer service terminal is sent to the server
Authentication request, the server are extracted from the voice received after receiving the authentication request
Vocal print feature information.It is understood that when the customer service terminal receive contact staff authentication trigger action or
When needing to carry out authentication according to the trigger action of user or keyword recognition, authentication request is generated and to the clothes
Business device is sent.
The server extracts vocal print feature information in voice of the voice duration not less than preset duration (such as 6 seconds),
Lead to not extract effective vocal print feature information in such manner, it is possible to avoid the problem that voice duration is too short.
It is understood that before extracting vocal print feature information in voice, it is also necessary to be dropped to the voice received
It the processing such as makes an uproar, separate, in some embodiment of the invention, the server carries out noise reduction, separation etc. to the voice received
Reason can send the authentication request to the server from the customer service terminal in other embodiments of the present invention
Later, the voice that acquisition user terminal is sent, and noise reduction is carried out to collected voice, separation etc. is handled, then Xiang Suoshu again
Server sends described progress noise reduction, separation etc. treated voice, it is to be understood that in the case of this kind, the server
Received is the voice sent by the user terminal of customer service terminal forwarding.
Step 303, judge the vocal print feature information whether with target vocal print feature information matches, wherein the target
Vocal print feature information is the corresponding vocal print feature information of the user terminal.
In the step, the server judge the vocal print feature information whether with target vocal print feature information matches, institute
Stating target vocal print feature information is the corresponding vocal print feature information of the user terminal.If the vocal print feature information and the mesh
Vocal print feature information matches are marked, step 304 is executed；On the contrary, if the vocal print feature information and the target vocal print feature are believed
Breath mismatches, and executes step 305.
The corresponding vocal print feature letter of multiple identification informations can be stored in advance in the embodiment, in the server
It ceases, in the step, the identification information of the available user terminal of server, then according to the mark of the user terminal
Knowing acquisition of information vocal print feature information corresponding with the identification information of the user terminal is target signature information.The user is whole
The identification information at end can be the communicating number of the user terminal.It should be noted that the customer service terminal is to the service
When device sends the authentication request, the identification information of the user terminal can be carried in the authentication request
In, the identification information of the user terminal is obtained convenient for the server.
The corresponding vocal print feature information of pre-stored multiple identification informations, can be the clothes in the server
Business device vocal print feature information gathered in advance, for example, can acquire the vocal print feature information of user in user's registration, and will adopt
The vocal print feature information of the user collected is the corresponding vocal print feature information of the user.It is understood that each identification information
Corresponding vocal print feature information can be modified, such as when account shifts, and user can request the modification account
The corresponding vocal print feature information of identification information.
Step 304 determines that the authentication of the user terminal passes through.
In the step, if the vocal print feature information and the target vocal print feature information matches, the method determine institute
The authentication for stating user terminal passes through, in some embodiment of the invention, if authentication request requests default clothes in user
It is generated after business, the server authorizes the customer service terminal for institute after the authentication for determining the user terminal passes through
It states user terminal and the preset service is provided.It is understood that the method is in the authentication for determining the user terminal
By rear, the transmission of Xiang Suoshu customer service terminal is verified message, for prompting the authentication of user terminal described in customer service terminal
Pass through, customer service terminal is facilitated to provide further service for the user terminal.
Step 305, the authentication failure for determining the user terminal.
In the step, if the vocal print feature information and the target vocal print feature information mismatch, the server is true
The authentication failure of the fixed user terminal, in some embodiment of the invention, if authentication request is pre- in user's request
If generating after service, the server forbids the customer service terminal after the authentication failure for determining the user terminal
The preset service is provided for the user terminal.It is understood that the method is in the identity for determining the user terminal
After authentication failed, Xiang Suoshu customer service terminal sends authentication failed message, for prompting the identity of user terminal described in customer service terminal
Authentication failed prevents customer service terminal from providing further service for the user terminal, so that the peace of user information be effectively ensured
Entirely.
In the present embodiment, the auth method receives the voice that user terminal is sent；From the voice received
Extract vocal print feature information；Judge the vocal print feature information whether with target vocal print feature information matches, wherein the target
Vocal print feature information is the corresponding vocal print feature information of the user terminal；If the vocal print feature information and the target vocal print
Characteristic information matching, determines that the authentication of the user terminal passes through；If the vocal print feature information and the target vocal print
Characteristic information mismatches, and determines the authentication failure of the user terminal.In this way, auth method provided by the invention is not
It needs user's additional input identity information to verify, can effectively promote the efficiency of authentication, and vocal print feature information is not
It is easily replicated, verification information can be effectively prevent to reveal, to promote the safety of authentication.
It is optionally, described that vocal print feature information is extracted from the voice received, comprising:
Receive the authentication request that customer service terminal is sent；
The authentication request is responded, vocal print feature information is extracted from the voice received.
Optionally, it is described judge the vocal print feature information whether with before target vocal print feature information matches, the side
Method further include:
Obtain the identification information of the user terminal；
The corresponding vocal print feature information of identification information for obtaining the user terminal is target signature information, wherein different
Identification information correspond to different vocal print feature information.
Optionally, before the voice for receiving user terminal transmission, the method also includes:
Receive the call request that the user terminal is sent；
In response to the call request, the communication connection between the user terminal and customer service terminal is established.
Optionally, if the vocal print feature information and the target vocal print feature information matches, determine the user
The authentication of terminal passes through, comprising:
If the vocal print feature information and the target vocal print feature information matches, determine that the identity of the user terminal is tested
Card passes through, and is verified message to the transmission of customer service terminal；
If the vocal print feature information and the target vocal print feature information mismatch, the user terminal is determined
Authentication failure, comprising:
If the vocal print feature information and the target vocal print feature information mismatch, the identity of the user terminal is determined
Authentication failed, and authentication failed message is sent to the customer service terminal.
Referring to fig. 4, Fig. 4 is the flow chart of another auth method provided in an embodiment of the present invention, and the identity is tested
Card method is applied in a customer service terminal, as shown in figure 4, described method includes following steps:
Step 401, after user terminal and the customer service terminal establish communication connection, receive contact staff in the visitor
Take the authentication trigger action executed in terminal.
Step 402, in response to the authentication trigger action, send authentication request, the identity to server
Checking request verifies the identity of the user terminal for triggering the server.
Optionally, described in response to the authentication trigger action, after sending authentication request to server, institute
State method further include:
Receive the server transmission is verified message；
Alternatively, receiving the authentication failed message that the server is sent.
The embodiment is the embodiment of customer service terminal side corresponding with present invention embodiment shown in Fig. 3, can be realized Fig. 3
Shown in customer service terminal is realized in embodiment function, details are not described herein again.
It can be with those of ordinary skill in the art will appreciate that realizing that all or part of step of above-described embodiment method is
It is completed by the relevant hardware of at least one program instruction, at least one described program can store in clothes as shown in Figure 1
It is engaged in the memory 102 of device 100, and can be executed by the processor 101, at least one described program is by the processor
101 realize following steps when executing:
Receive the voice that user terminal is sent；
Vocal print feature information is extracted from the voice received；
Judge the vocal print feature information whether with target vocal print feature information matches, wherein the target vocal print feature
Information is the corresponding vocal print feature information of the user terminal；
If the vocal print feature information and the target vocal print feature information matches, determine that the identity of the user terminal is tested
Card passes through；
If the vocal print feature information and the target vocal print feature information mismatch, the identity of the user terminal is determined
Authentication failed.
It is optionally, described that vocal print feature information is extracted from the voice received, comprising:
Receive the authentication request that customer service terminal is sent；
The authentication request is responded, vocal print feature information is extracted from the voice received.
Optionally, it is described judge the vocal print feature information whether with before target vocal print feature information matches, the place
Reason device 101 can also be achieved following steps:
Obtain the identification information of the user terminal；
The corresponding vocal print feature information of identification information for obtaining the user terminal is target signature information, wherein different
Identification information correspond to different vocal print feature information.
Optionally, before the voice for receiving user terminal transmission, the processor 101 can also be achieved following steps:
Receive the call request that the user terminal is sent；
In response to the call request, the communication connection between the user terminal and customer service terminal is established.
Optionally, if the vocal print feature information and the target vocal print feature information matches, determine the user
The authentication of terminal passes through, comprising:
If the vocal print feature information and the target vocal print feature information matches, determine that the identity of the user terminal is tested
Card passes through, and is verified message to the transmission of customer service terminal；
If the vocal print feature information and the target vocal print feature information mismatch, the user terminal is determined
Authentication failure, comprising:
If the vocal print feature information and the target vocal print feature information mismatch, the identity of the user terminal is determined
Authentication failed, and authentication failed message is sent to the customer service terminal.
It can be with those of ordinary skill in the art will appreciate that realizing that all or part of step of above-described embodiment method is
It is completed by the relevant hardware of at least one program instruction, at least one described program can store in visitor as shown in Figure 2
It takes in the memory 202 of terminal 200, and can be executed by the processor 201, at least one described program is by the processor
201 realize following steps when executing:
After user terminal and the customer service terminal establish communication connection, contact staff is received in the customer service terminal
The authentication trigger action of execution；
In response to the authentication trigger action, authentication request, the authentication request are sent to server
The identity of the user terminal is verified for triggering the server.
Optionally, described in response to the authentication trigger action, after sending authentication request to server, institute
Stating processor 201 can also be achieved following steps:
Receive the server transmission is verified message；
Alternatively, receiving the authentication failed message that the server is sent.
It can be with those of ordinary skill in the art will appreciate that realizing that all or part of step of above-described embodiment method is
It is completed by the relevant hardware of at least one program instruction, at least one described program can store computer-readable deposits in one
In storage media, which is performed, comprising the following steps:
Receive the voice that user terminal is sent；
Vocal print feature information is extracted from the voice received；
Judge the vocal print feature information whether with target vocal print feature information matches, wherein the target vocal print feature
Information is the corresponding vocal print feature information of the user terminal；
If the vocal print feature information and the target vocal print feature information matches, determine that the identity of the user terminal is tested
Card passes through；
If the vocal print feature information and the target vocal print feature information mismatch, the identity of the user terminal is determined
Authentication failed.
It is optionally, described that vocal print feature information is extracted from the voice received, comprising:
Receive the authentication request that customer service terminal is sent；
The authentication request is responded, vocal print feature information is extracted from the voice received.
Optionally, it is described judge the vocal print feature information whether with before target vocal print feature information matches, it is described extremely
A few program is performed, and can also realize following steps:
Obtain the identification information of the user terminal；
The corresponding vocal print feature information of identification information for obtaining the user terminal is target signature information, wherein different
Identification information correspond to different vocal print feature information.
Optionally, it is described receive the voice that user terminal is sent before, at least one described program is performed, can be with
Realize following steps:
Receive the call request that the user terminal is sent；
In response to the call request, the communication connection between the user terminal and customer service terminal is established.
Optionally, if the vocal print feature information and the target vocal print feature information matches, determine the user
The authentication of terminal passes through, comprising:
If the vocal print feature information and the target vocal print feature information matches, determine that the identity of the user terminal is tested
Card passes through, and is verified message to the transmission of customer service terminal；
If the vocal print feature information and the target vocal print feature information mismatch, the user terminal is determined
Authentication failure, comprising:
If the vocal print feature information and the target vocal print feature information mismatch, the identity of the user terminal is determined
Authentication failed, and authentication failed message is sent to the customer service terminal.
In other embodiments of the present invention, at least one described program is performed, and following steps may be implemented:
After user terminal and the customer service terminal establish communication connection, contact staff is received in the customer service terminal
The authentication trigger action of execution；
In response to the authentication trigger action, authentication request, the authentication request are sent to server
The identity of the user terminal is verified for triggering the server.
Optionally, described in response to the authentication trigger action, after sending authentication request to server, institute
It states at least one program to be performed, can also realize following steps:
Receive the server transmission is verified message；
Alternatively, receiving the authentication failed message that the server is sent.
It should be noted that, in this document, the terms "include", "comprise" or its any other variant are intended to non-row
His property includes, so that the process, method, article or the device that include a series of elements not only include those elements, and
And further include other elements that are not explicitly listed, or further include for this process, method, article or device institute it is intrinsic
Element.In the absence of more restrictions, the element limited by sentence "including a ...", it is not excluded that including being somebody's turn to do
There is also other identical elements in the process, method of element, article or device.
The serial number of the above embodiments of the invention is only for description, does not represent the advantages or disadvantages of the embodiments.
Through the above description of the embodiments, those skilled in the art can be understood that above-described embodiment side
Method can be realized by means of software and necessary general hardware platform, naturally it is also possible to by hardware, but in many cases
The former is more preferably embodiment.Based on this understanding, technical solution of the present invention substantially in other words does the prior art
The part contributed out can be embodied in the form of software products, which is stored in a storage medium
In (such as ROM/RAM, magnetic disk, CD), including some instructions are used so that a terminal device (can be mobile phone, computer, clothes
Business device, air conditioner or the network equipment etc.) execute method described in each embodiment of the present invention.
The above is only a preferred embodiment of the present invention, is not intended to limit the scope of the invention, all to utilize this hair
Equivalent structure or equivalent flow shift made by bright specification and accompanying drawing content is applied directly or indirectly in other relevant skills
Art field, is included within the scope of the present invention.
Claims (10)
1. a kind of auth method is applied to server, which is characterized in that the described method includes:
Receive the voice that user terminal is sent；
Vocal print feature information is extracted from the voice received；
Judge the vocal print feature information whether with target vocal print feature information matches, wherein the target vocal print feature information
For the corresponding vocal print feature information of the user terminal；
If the vocal print feature information and the target vocal print feature information matches, determine that the authentication of the user terminal is logical
It crosses；
If the vocal print feature information and the target vocal print feature information mismatch, the authentication of the user terminal is determined
Failure.
2. auth method as described in claim 1, which is characterized in that the extraction sound from the voice received
Line characteristic information, comprising:
Receive the authentication request that customer service terminal is sent；
The authentication request is responded, vocal print feature information is extracted from the voice received.
3. auth method as described in claim 1, which is characterized in that it is described judge the vocal print feature information whether with
Before target vocal print feature information matches, the method also includes:
Obtain the identification information of the user terminal；
The corresponding vocal print feature information of identification information for obtaining the user terminal is target signature information, wherein different marks
Know information and corresponds to different vocal print feature information.
4. auth method as described in any one of claims 1 to 3, which is characterized in that the reception user terminal is sent
Voice before, the method also includes:
Receive the call request that the user terminal is sent；
In response to the call request, the communication connection between the user terminal and customer service terminal is established.
5. auth method as described in claim 1, which is characterized in that if the vocal print feature information and the mesh
Vocal print feature information matches are marked, determine that the authentication of the user terminal passes through, comprising:
If the vocal print feature information and the target vocal print feature information matches, determine that the authentication of the user terminal is logical
It crosses, and is verified message to the transmission of customer service terminal；
If the vocal print feature information and the target vocal print feature information mismatch, the identity of the user terminal is determined
Authentication failed, comprising:
If the vocal print feature information and the target vocal print feature information mismatch, the authentication of the user terminal is determined
Failure, and authentication failed message is sent to the customer service terminal.
6. a kind of auth method is applied to customer service terminal, which is characterized in that the described method includes:
After user terminal and the customer service terminal establish communication connection, receives contact staff and executed in the customer service terminal
Authentication trigger action；
In response to the authentication trigger action, authentication request is sent to server, the authentication request is used for
The server is triggered to verify the identity of the user terminal.
7. auth method as claimed in claim 6, which is characterized in that described trigger in response to the authentication is grasped
Make, after sending authentication request to server, the method also includes:
Receive the server transmission is verified message；
Alternatively, receiving the authentication failed message that the server is sent.
8. a kind of server, which is characterized in that the server includes memory, at least one processor and is stored in described deposit
And can be at least one program of at least one described processor execution on reservoir, at least one described program is by described at least one
The step in the described in any item methods of the claims 1 to 5 is realized when a processor executes.
9. a kind of customer service terminal, which is characterized in that the customer service terminal includes memory, at least one processor and is stored in institute
At least one program stated on memory and can executed at least one described processor, at least one described program by it is described extremely
A few processor realizes the step in the described in any item methods of the claims 6 to 7 when executing.
10. a kind of computer readable storage medium, the computer-readable recording medium storage has computer executable at least
One program, which is characterized in that at least one described program makes the computer execute above-mentioned power when being executed by the computer
Benefit requires the step in 1 to 5 described in any item methods；Or at least one described program makes institute when being executed by the computer
State the step in the computer execution described in any item methods of the claims 6 to 7.
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| CN201811502181.2A CN109660531A (en) | 2018-12-10 | 2018-12-10 | A kind of auth method, server and customer service terminal |
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| CN201811502181.2A CN109660531A (en) | 2018-12-10 | 2018-12-10 | A kind of auth method, server and customer service terminal |
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| CN110929237A (en) * | 2019-11-22 | 2020-03-27 | 支付宝(杭州)信息技术有限公司 | Identity verification system, method and device and information verification system |
| CN112309402A (en) * | 2020-09-30 | 2021-02-02 | 深圳优地科技有限公司 | Calling method, device, equipment and storage medium of robot service |
| CN112819670A (en) * | 2021-01-08 | 2021-05-18 | 北京嘀嘀无限科技发展有限公司 | Information processing method and device, readable storage medium and electronic equipment |
| WO2021135549A1 (en) * | 2020-05-22 | 2021-07-08 | 平安科技（深圳）有限公司 | Service item processing permissions authorization method and apparatus, computer device, and storage medium |
| CN114139120A (en) * | 2021-10-26 | 2022-03-04 | 中国建设银行股份有限公司 | Authentication method, apparatus, device, storage medium and program product |
| CN114640488A (en) * | 2020-12-16 | 2022-06-17 | 中国移动通信有限公司研究院 | Information transmission method and device and network side equipment |
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