CN108683871A - Video-based service processing system, method, user terminal and storage medium - Google Patents
Video-based service processing system, method, user terminal and storage medium Download PDFInfo
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- CN108683871A CN108683871A CN201810567109.1A CN201810567109A CN108683871A CN 108683871 A CN108683871 A CN 108683871A CN 201810567109 A CN201810567109 A CN 201810567109A CN 108683871 A CN108683871 A CN 108683871A
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- 238000012545 processing Methods 0.000 title claims abstract description 51
- 238000000034 method Methods 0.000 title claims abstract description 49
- 230000004044 response Effects 0.000 claims abstract description 31
- 238000012795 verification Methods 0.000 claims abstract description 11
- 230000002452 interceptive effect Effects 0.000 claims abstract description 8
- 230000015654 memory Effects 0.000 claims description 30
- 238000004590 computer program Methods 0.000 claims description 8
- 230000001815 facial effect Effects 0.000 claims description 4
- 238000012360 testing method Methods 0.000 claims description 4
- 238000004458 analytical method Methods 0.000 claims description 3
- 230000003993 interaction Effects 0.000 abstract description 3
- 239000000463 material Substances 0.000 abstract description 2
- 230000006854 communication Effects 0.000 description 6
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Classifications
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N7/00—Television systems
- H04N7/14—Systems for two-way working
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L63/00—Network architectures or network communication protocols for network security
- H04L63/08—Network architectures or network communication protocols for network security for authentication of entities
- H04L63/0853—Network architectures or network communication protocols for network security for authentication of entities using an additional device, e.g. smartcard, SIM or a different communication terminal
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L63/00—Network architectures or network communication protocols for network security
- H04L63/08—Network architectures or network communication protocols for network security for authentication of entities
- H04L63/0861—Network architectures or network communication protocols for network security for authentication of entities using biometrical features, e.g. fingerprint, retina-scan
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
- H04L65/40—Support for services or applications
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- Signal Processing (AREA)
- Computer Networks & Wireless Communication (AREA)
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- Computer Hardware Design (AREA)
- Multimedia (AREA)
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Abstract
A business processing system based on video, method, user terminal and storage medium, the system includes user's customer end, operation platform, interactive voice response IVR server and seat customer end, the user's customer end is installed on user's terminal, the user terminal integrates the module of the camera or external camera, the user terminal integrates the module of fingerprint recognition or external fingerprint recognizer; the user client and the seat client are respectively connected with the service platform, the user terminal is connected with the IVR server, and the IVR server is connected with the service platform; the invention can verify the user identity according to information in various aspects in video interaction, is suitable for scenes with higher requirements on safety and material verification, has higher safety and reliability, can realize remote information input by utilizing an IVR system, improves the portability and information safety of service processing, can dynamically check the service processing progress by a user, and has better user experience.
Description
Technical field
The present invention relates to a kind of communication technology methods, and in particular to a kind of transaction processing system based on video, method, use
Family terminal and storage medium.
Background technology
The flow of handling of banking is usually at present：User submits service order form to bank, is wrapped in service order form
Type of service and the personal information of user are included but are not limited to, the personal information of user is such as name, age and identification card number
Deng information, then business platform can increase a business newly and be the unique business serial number of the traffic assignments, while by business Shen
Information that please be in table carries out relevant information of the typing to business platform as this business, and then bank needs to carry out body to user
Part verification can be physically gone to bank counter by user and carry out authentication, can also pass through the video between seat and user
Interaction carry out long-range authentication namely bank seat and user between carry out video interactive and obtain user face and
ID card information, to be verified to the identity of user.No matter any auth method is used, only works as authentication
The business application of user is just received by rear bank and starts to handle the business.But the function of current this video interactive is more single
One, seat can only get the ID card information of user and face information carries out simple authentication, and there are certain to pretend to be risk, peace
Full property is relatively low, the method in addition even using remote authentication, if user needs to set the relevant password of business
It can not still accomplish real teleaction service processing there is still a need for bank counter processing is physically gone to operations, users such as modifications；
And the time of business handling is usually longer, during business handling, client can only by seat oral account come understand progress with
As a result, convenience is poor.
Invention content
The purpose of the present invention is to provide a kind of, and transaction processing system, method, user terminal and storage based on video are situated between
Matter, and then the convenience of business processing can be improved.
The present invention is to solve above-mentioned technical problem by following technical proposals：
The present invention provides a kind of transaction processing system based on video, which includes：Subscription client, business are flat
Platform, interactive voice answering ivr server and seat client, the subscription client installation are on the subscriber terminal, described
User terminal is integrated with camera module or external camera, and the user terminal is integrated with fingerprint recognition module or external finger
Line identifier；The subscription client is separately connected the business platform, the user terminal connection with the seat client
The ivr server, the ivr server connect the business platform.
Based on above-mentioned transaction processing system, the present invention also provides a kind of method for processing business based on video, including such as
Lower step：
The subscription client is established long-distance video call by the business platform and the seat client and is connected, institute
Subscription client is stated to carry out remotely the business of typing in the business platform for conversing to connect by the long-distance video
Business processing；
During the subscription client and the seat client carry out long-distance video call, the user client
End acquisition subscriber identity information is simultaneously uploaded to the business platform, and the identity card that the subscriber identity information includes at least user is believed
Breath, human face data and finger print data；
The business platform receives the subscriber identity information, and the business platform tests the subscriber identity information
It demonstrate,proves and the subscriber identity information is transmitted to the seat client and verify；
After the business platform and the seat client are verified the subscriber identity information, the user
Client sends data input request to the business platform, and the user terminal is included at least in described information typing request
The information type of termination number, the business serial number of the business and request typing；
The business platform receives described information typing request and described information typing request is transmitted to the IVR and services
Device, the ivr server ask the termination number of user terminal described in real-time calls according to described information typing and prompt user
The information of typing described information type；
The user terminal obtains response message of the user according to the prompt institute typing of the ivr server, and will be described
Response message feeds back to the ivr server；
The ivr server receives the response message, and will be in the response message and described information typing request
Business serial number returns to the business platform together；
The business platform according to the business serial number by the response message it is corresponding with the business storage.
Further, this method further includes：
The subscription client uses the operating mode of poll, dynamically sends business progress queries to the business platform
Request includes at least the business serial number of the business in the business progress queries request；
The business platform receives the business progress queries request, and the business platform asks the business progress queries
Analysis is solved to obtain the business serial number and authenticate the business serial number；
After the authentication is passed, the business platform inquires business progress data corresponding with the business serial number and by institute
The business progress data of stating returns to the subscription client；
The subscription client receives the business progress data and is shown.
Further, the subscription client is established long-distance video by the business platform and the seat client and is led to
Words connection, including：
The subscription client sends video calling to the business platform and establishes request, and the video calling establishes request
It include the business serial number that subscription client request carries out the business of teleaction service processing；
The business platform receives the video calling and establishes request and parse to obtain the business serial number, the business
Platform authenticates the business serial number；
The business platform searches the seat client being in idle condition after the authentication is passed to the business serial number
End, and the long-distance video call between establishing the subscription client and the seat client that finds connects.
Further, in the external finger-print recognising instrument of the user terminal, subscription client acquires the finger print data of user
And it is uploaded to the business platform, including：
The user terminal is established by wired or wireless connection type and finger-print recognising instrument and is connected；
The finger-print recognising instrument carries out fingerprint collecting and obtains fingerprint bitmap and send to the user terminal；
The user terminal calls the Software Development Kit SDK of the integrated finger-print recognising instrument by the fingerprint bitmap
The finger print data is converted to, and the finger print data is uploaded to by the business platform by the subscription client.
Further, the method that the business platform and the seat client verify the subscriber identity information
Including but not limited to：
It verifies facial image in the ID card information and whether the human face data is consistent；
And it is whether true to the Police Information shared system verification ID card information and the finger print data, and test
Demonstrate,prove whether the identity information matches with the finger print data；
And verify the ID card information with business platform typing information related with the business whether
Unanimously.
Based on the user terminal in above-mentioned transaction processing system, the present invention also provides a kind of business processings based on video
Method, this method include：
The subscription client in the user terminal is established remote by the business platform and the seat client
Journey video calling connects, and the subscription client is used for through long-distance video call connection to having been recorded in the business platform
The business entered carries out teleaction service processing；
During the subscription client and the seat client carry out long-distance video call, the user client
End acquisition subscriber identity information is simultaneously uploaded to the business platform, and the identity card that the subscriber identity information includes at least user is believed
Breath, human face data and finger print data, the business platform and the seat client are used to carry out the subscriber identity information
Verification；
After the business platform and the seat client are verified the subscriber identity information, the user
Client sends data input request to the business platform, and the user terminal is included at least in described information typing request
The information type of termination number, the business serial number of the business and request typing, the business platform are used for the letter
Breath typing request is transmitted to the ivr server, and the ivr server is used to ask real-time calls institute according to described information typing
It states the termination number of user terminal and prompts the information of user's typing described information type；
The user terminal receives the real-time calls of the ivr server and obtains user according to the ivr server
Prompt the response message of typing；
The response message is fed back to the ivr server by the user terminal.
Further, this method further includes：
The subscription client in the user terminal uses the operating mode of poll, dynamically to the business platform
Transmission business progress queries are asked, and the business serial number of the business is included at least in the business progress queries request, described
Business platform is used to inquire the business progress data of the business according to the business serial number；
The subscription client receives the business of the business platform according to business progress queries request feedback
Progress data；
The subscription client shows the business progress data.
To achieve the goals above, the present invention also provides a kind of user terminal, the user terminal include at least memory,
Processor and it is stored in the computer program that can be run in the memory and on the processor, the processor is being held
The step of method for processing business based on video in user terminal being realized when the row computer program.
To achieve the goals above, the present invention also provides a kind of computer readable storage mediums, are stored thereon with calculating
Machine program, which is characterized in that the business based on video in user terminal is realized when the computer program is executed by processor
The step of processing method method.
The positive effect of the present invention is that：
1, during the present invention is video interactive, ID card information, human face data and finger print data can be utilized many-sided
Authentication is carried out, some scenes more demanding to safety and material identification, safety and reliability higher are suitable for.
2, the application utilizes IVR system, and long-range data input may be implemented, and user need not physically go to sales counter behaviour again
Make, improves the convenience of business processing.User carries out only knowing need not there is third in person when relevant information typing simultaneously
Side is on the scene, the enterprising row information typing of user terminal that user also need to only use at oneself, without using common equipment, information
The safety of typing is higher.
3, subscription client is by way of poll, dynamic access current business processing progress, automatic turning business process
State, dynamic update the displaying of user terminal relevant information and result so that user can synchronize the progress for understanding current business
The result broken with each rank.
Description of the drawings
Fig. 1 shows the system architecture diagram of the transaction processing system the present invention is based on video.
Fig. 2 shows the present invention is based on the flow charts of an embodiment of the method for processing business of video.
Fig. 3 shows the program module schematic diagram of the business processing device the present invention is based on video.
Fig. 4 shows the hardware structure schematic diagram of one embodiment of user terminal of the present invention.
Specific implementation mode
In order to make the purpose , technical scheme and advantage of the present invention be clearer, with reference to the accompanying drawings and embodiments, right
The present invention is further elaborated.It should be appreciated that described herein, specific examples are only used to explain the present invention, not
For limiting the present invention.Based on the embodiments of the present invention, those of ordinary skill in the art are not before making creative work
The every other embodiment obtained is put, shall fall within the protection scope of the present invention.
Referring to FIG. 1, it illustrates the system architecture diagram of the transaction processing system disclosed by the invention based on video, this is
System includes：(Interactive Voice Response, interactive voice are answered by subscription client 110, business platform 200, IVR
Answer) server 300 and seat client 400, subscription client 110 is corresponding with business platform 200, and business platform 200 is
The platform of background service is provided for subscription client 110, subscription client 110 is by needing the ordinary user of remote processing business to make
With seat client 400 is by business personnel's use for user's processing business dependencies.Subscription client 110 is mounted on user
In terminal 100, user terminal 100 is such as smart mobile phone, tablet computer, the notebook electricity for the executable program that user uses
The electronic equipment of brain, desktop computer etc., user terminal 100 are integrated with camera module, are taken the photograph alternatively, user terminal 100 is external
As head and it is integrated with the SDK (Software Development Kit, Software Development Kit) of camera；User terminal 100
It is integrated with fingerprint recognition module or 100 external finger-print recognising instrument of user terminal and the SDK for being integrated with finger-print recognising instrument.User
Client 110 is separately connected business platform 200 with seat client 400, and user terminal 100 connects ivr server 300, IVR clothes
Business device 300 connects business platform 200.
One practical usage scenario of the application is handled for long-range banking, such as loan transaction, business of opening an account etc.,
Then the subscription client 110 in Fig. 1 is bank client, is logged in and is used by user, and business platform 200 is that the backstage of the bank takes
Business device, seat client 400 are also bank client, are logged in and are used by banking person.The external camera of user terminal 100
It can be provided by the business personnel for dropping in handle business with finger-print recognising instrument, the application is with 100 built-in camera module of user terminal
But for non-built-in fingerprint identification module.
Embodiment one
The embodiment one is based on system architecture shown in FIG. 1, shows that multiterminal interaction realizes this based on video in system
The process of method for processing business, user can carry out long-range business processing using this method based on video, and user to be handled
Business shifted to an earlier date and carried out typing in business platform, such as in banking handles scene, such as background technology part
Description has increased the information in this business and preliminary typing service order form in business platform, and then user can be with
The processing such as long-range authentication and data input, specific steps figure are carried out to this business based on video using this method
Referring to FIG. 2, specific as follows：
Step S01：Subscription client is established long-distance video call by business platform and seat client and is connected, the step
It is specific as follows：
1, subscription client sends video calling to business platform and establishes request, and it includes using which, which establishes request,
Family client request carries out the business serial number of the business of teleaction service processing.
2, business platform receives video calling and establishes request and parse to obtain business serial number, and business platform is to business flowing water
It number is authenticated, since business serial number is typically to be generated according to certain format, business platform need to only detect parsing
To business serial number whether meet correct format, when business serial number meets correct format determine the authentication is passed, it is no
Then determine that authentication does not pass through.
3, business platform searches the seat client being in idle condition, and build after the authentication is passed to business serial number
Vertical long-distance video call connection between subscription client and the seat client found is conversed to connect and be established in long-distance video
Afterwards, user can pass through the business personnel of camera module or external camera and use seat client built in user terminal
Long-distance video call is carried out, and connection is conversed to business progress remote processing by the long-distance video.
Step S02：During subscription client carries out long-distance video call with seat client, subscription client acquisition
Subscriber identity information is simultaneously uploaded to business platform, in this application, subscriber identity information include at least user ID card information,
Human face data and finger print data, ID card information include all information on identity card, including facial image, name, gender, the people
Race, birthdate, address and citizenship number, issuing authority and term of validity etc..
Subscription client is typically to be acquired using the hardware module in user terminal when acquiring subscriber identity information,
Middle human face data and ID card information be typically using built in user terminal camera module or external camera acquire,
Finger print data be typically using built in user terminal fingerprint recognition module or external finger-print recognising instrument acquire.Wherein, people
Face data and ID card information directly acquire in video pictures under normal conditions, for example user is in long-distance video communication process
Direct face camera shows and is uploaded after identity card, actual identity card information can also shoot ID Card Image by user.
When user terminal obtains finger print data by external finger-print recognising instrument, method is as follows：User terminal passes through wired or wireless
Connection type and finger-print recognising instrument establish and connect, such as by USB, (Universal Serial Bus lead to wired mode
With universal serial bus) interface be connected, wirelessly such as by bluetooth connection, can be acquired after the completion of connection, user will
Finger is placed on finger-print recognising instrument, and finger-print recognising instrument carries out fingerprint collecting and gets fingerprint bitmap and then be sent to fingerprint bitmap
User terminal, user terminal get fingerprint bitmap in such a way that native calls the SDK of finger-print recognising instrument and to fingerprint bits
Figure carries out base64 and encodes to obtain finger print data.
Step S03：Business platform receives subscriber identity information, and business platform verifies subscriber identity information, and will
Subscriber identity information is transmitted to seat client and carries out manual verification, business platform and seat client to subscriber identity information into
The method of row manual verification includes but not limited to：
Whether the facial image and human face data in verification ID card information are consistent；
And it is whether true to Police Information shared system verification ID card information and finger print data, and verify identity letter
Whether breath matches with finger print data, and existing banking platform can all network with Police Information shared system, therefore Fig. 1
In the system is not shown, every real name information of each citizen, therefore business platform are stored in Police Information shared system
Using Police Information shared system system of real name verification can be carried out to user；
And whether information related with business is consistent with business platform typing for verification ID card information, user is most
Also include the personal information of user in the service order form just submitted, it is therefore desirable to verify and be collected in long-distance video communication process
ID card information whether be consistent with the personal information in service order form.
When business platform and seat client are verified subscriber identity information, business platform believes user identity
Breath storage corresponding with business serial number, as the corresponding subscriber identity information of this business, can consider bank at this time
It has accepted the business and has started to handle business.
During business handling, user can use subscription client distant inputing or modification related to this business
Such as password etc information, shown in the following steps.
Step S04：User can select in subscription client, then subscription client is according to the user's choice to industry
Business platform sends data input request, and the termination number of user terminal, the Business Stream of business are included at least in data input request
Water number and the information type for asking typing, information type have password setting, password authentification, password modification etc..
Step S05：Business platform receives data input request and data input request is transmitted to ivr server, IVR clothes
Business device receives data input and asks and parsed to obtain the termination number of user terminal, the business serial number of business and request
The information type of typing.Ivr server generates corresponding module according to the information type of request typing, such as when information type is
It is generated when password is arranged and sets close module, generated when information type is password authentification test close module for another example, ivr server is real-time
The termination number of caller party terminal and the information that user's recording module corresponding informance type is prompted according to the module of generation, it is each
The content of the corresponding prompt of a module can be preset, for example, ivr server caller party terminal termination number and basis
If close module prompt user is as follows：Please typing you need the password set.
Step S06：User can pass through voice according to the prompt of ivr server typing response message on the subscriber terminal
The mode typing audio response message of response, and/or, the typing button response message by way of button response.Then user is whole
End obtains the response message of user institute typing, and response message is fed back to ivr server.
Step S07：Ivr server is after receiving response message, by the business in response message and data input request
Serial number returns to business platform together.
Step S08：Business platform according to business serial number by response message storage corresponding with business, it is close in response message
The information such as code are the corresponding information of the business.
In addition, during business handling, business platform can be by the data such as the progress of business and the result in each stage
Business progress data storage corresponding with business serial number as this business, user can synchronize understanding in subscription client
Business handling progress, includes the following steps：
Step S09：Subscription client uses the operating mode of poll, dynamically sends business progress queries to business platform
Request includes at least the business serial number of business in the request of business progress queries:.
Step S10：Business platform receives the request of business progress queries, and business platform obtains business progress queries request analysis
It is authenticated to business serial number and to business serial number, method for authenticating please refers to the method for authenticating in above-mentioned steps S01.
Step S11：After the authentication is passed, business platform inquires corresponding with business serial number business progress data and by industry
Business progress data returns to subscription client.
Step S12：Subscription client receives business progress data and is shown, and user can be in subscription client
Check business handling progress.
Embodiment two
The embodiment two is shown that user terminal unilateral side is realized and is somebody's turn to do based on the user terminal in system architecture shown in FIG. 1
The process of method for processing business based on video, it is specific as follows, in the step and specific method and embodiment one in the embodiment
System in method be corresponding, therefore the application is no longer discussed in detail, also no longer figure explanation.
Step 1：Subscription client in user terminal establishes long-distance video call by business platform and seat client
Connection, subscription client are used to converse to connect by long-distance video and be carried out at teleaction service to the business of typing in business platform
Reason.
Step 2：During subscription client and seat client carry out long-distance video call, subscription client acquisition
Subscriber identity information is simultaneously uploaded to business platform, subscriber identity information include at least the ID card information of user, human face data and
Finger print data, business platform and seat client are for verifying subscriber identity information.
Step 3：After business platform and seat client are verified subscriber identity information, subscription client is to industry
Business platform sends data input request, and the termination number of user terminal, the Business Stream of business are included at least in data input request
Water number and the information type for asking typing, business platform are used to data input request being transmitted to ivr server, IVR services
Device is used to ask the termination number of real-time calls user terminal according to data input and prompts the information of user's typing information type.
Step 4：User terminal receives the real-time calls of ivr server and obtains user and recorded according to the prompt of ivr server
The response message entered.
Step 5：Response message is fed back to ivr server by user terminal.
Step 6：Subscription client in user terminal uses the operating mode of poll, dynamically sends industry to business platform
Progress queries of being engaged in request, includes at least the business serial number of business in the request of business progress queries, business platform is used for according to industry
The business progress data for serial number inquiry business of being engaged in.
Step 7：Subscription client receives business progress data of the business platform according to business progress queries request feedback.
Step 8：Subscription client shows business progress data.
Embodiment three
Referring to Fig. 3, the present embodiment based on the business processing device of video based on embodiment two, for realizing reality
Apply the method for processing business based on video of example two comprising each program module function it is as follows：
Video calling establishes module 31, long-range for being established by business platform and seat client using subscription client
Video calling connects, and subscription client is used to carry out the business of typing in business platform by long-distance video call connection remote
Journey business processing.
Data acquisition module 32 is used for during subscription client and seat client carry out long-distance video call,
Acquisition subscriber identity information is simultaneously uploaded to business platform, and subscriber identity information includes at least ID card information, the face number of user
According to and finger print data, business platform and seat client are for verifying subscriber identity information.
Request sending module 33, for after business platform and seat client are verified subscriber identity information,
Data input request is sent to business platform, the termination number of user terminal, the industry of business are included at least in data input request
Business serial number and the information type for asking typing, business platform are used to data input request being transmitted to ivr server, IVR
Server is used to ask the termination number of real-time calls user terminal according to data input and prompts user's typing information type
Information.
Data input module 34, real-time calls for receiving ivr server simultaneously obtain user's carrying according to ivr server
Show the response message of typing.
Information sending module 35, for response message to be fed back to ivr server.
Progress queries module 36, for dynamically sending the request of business progress queries, business progress queries to business platform
Include at least the business serial number of business in request, business platform is used for according to the business of business serial number inquiry business into the number of degrees
According to.
Data reception module 37 asks the business fed back into the number of degrees for receiving business platform according to business progress queries
According to.
Data display module 38, for showing business progress data in subscription client.
Example IV
The present embodiment also provides a kind of user terminal 100, referring to FIG. 4, the user terminal 100 includes at least but unlimited
In：The memory 41, processor 42 and network interface 43 of connection can be in communication with each other by system bus.It is pointed out that Fig. 4
The user terminal 100 with memory 41, processor 42 and network interface 43 is illustrated only, it should be understood that simultaneously should not
Realistic to apply all components shown, the implementation that can be substituted is more or less component.
In the present embodiment, memory 41 (i.e. readable storage medium storing program for executing) includes flash memory, hard disk, multimedia card, card-type memory
(for example, SD or DX memories etc.), random access storage device (RAM), static random-access memory (SRAM), read-only memory
(ROM), electrically erasable programmable read-only memory (EEPROM), programmable read only memory (PROM), magnetic storage, magnetic
Disk, CD etc..In some embodiments, memory 41 can be the internal storage unit of user terminal 100, such as user end
The hard disk or memory at end 100.In further embodiments, memory 41 can also be the External memory equipment of user terminal 100,
Such as the plug-in type hard disk being equipped on the user terminal 100, intelligent memory card (Smart Media Card, SMC), secure digital
(Secure Digital, SD) blocks, flash card (Flash Card) etc..Certainly, memory 41 can also both include user terminal
100 internal storage unit also includes its External memory equipment.In the present embodiment, memory 41 is installed on use commonly used in storage
The operating system and types of applications software of family terminal 100, for example, business processing device disclosed in embodiment three program code etc..
In addition, memory 41 can be also used for temporarily storing the Various types of data that has exported or will export.
Processor 42 can be in some embodiments central processing unit (Central Processing Unit, CPU),
Controller, microcontroller, microprocessor or other data processing chips.The processor 42 is commonly used in control user terminal 100
Overall operation.In the present embodiment, the program code or processing data that processor 42 is used to store in run memory 41, example
Program code as run business processing device disclosed in embodiment three, to realize the business processing based on video of embodiment two
Method.
Network interface 43 may include radio network interface or wired network interface, which is commonly used in user
Communication connection is established between terminal 100 and other equipment.For example, network interface 43 be used for by network by user terminal 100 with
External equipment is connected, and data transmission channel and communication connection etc. are established between user terminal 100 and external equipment.Network can
To be intranet (Intranet), internet (Internet), global system for mobile communications (Global System of
Mobile communication, GSM), wideband code division multiple access (Wideband Code Division Multiple
Access, WCDMA), 4G networks, 5G networks, bluetooth (Bluetooth), the wirelessly or non-wirelessly network such as Wi-Fi.
Example IV
The present embodiment also provides a kind of computer readable storage medium, such as flash memory, hard disk, multimedia card, card-type memory
(for example, SD or DX memories etc.), random access storage device (RAM), static random-access memory (SRAM), read-only memory
(ROM), electrically erasable programmable read-only memory (EEPROM), programmable read only memory (PROM), magnetic storage, magnetic
Disk, CD, server, App are stored thereon with computer program, phase are realized when program is executed by processor using store etc.
Answer function.The computer readable storage medium of the present embodiment is handled for business processing device disclosed in storage implementation example three
The method for processing business based on video of embodiment two is realized when device executes.
It these are only the preferred embodiment of the present invention, be not intended to limit the scope of the invention, it is every to utilize this hair
Equivalent structure or equivalent flow shift made by bright specification and accompanying drawing content is applied directly or indirectly in other relevant skills
Art field, is included within the scope of the present invention.
Claims (10)
1. a kind of transaction processing system based on video, which is characterized in that the system comprises：Subscription client, business platform,
Interactive voice answering ivr server and seat client, the subscription client are installed on the subscriber terminal, the user
Terminal is integrated with camera module or external camera, and the user terminal is integrated with fingerprint recognition module or external fingerprint is known
Other instrument；The subscription client and the seat client are separately connected the business platform, described in the user terminal connection
Ivr server, the ivr server connect the business platform.
2. a kind of method for processing business based on video, the method is applied in the system as claimed in claim 1, feature
It is, the method includes：
The subscription client is established long-distance video call by the business platform and the seat client and is connected, the use
Family client is used to converse to connect by the long-distance video carries out teleaction service to the business of typing in the business platform
Processing；
During the subscription client and the seat client carry out long-distance video call, the subscription client is adopted
Collection subscriber identity information is simultaneously uploaded to the business platform, the subscriber identity information include at least user ID card information,
Human face data and finger print data；
The business platform receives the subscriber identity information, and the business platform verifies simultaneously the subscriber identity information
The subscriber identity information is transmitted to the seat client to verify；
After the business platform and the seat client are verified the subscriber identity information, the user client
It holds to the business platform and sends data input request, the terminal of the user terminal is included at least in described information typing request
The information type of number, the business serial number of the business and request typing；
The business platform receives described information typing request and described information typing request is transmitted to the ivr server,
The ivr server asks the termination number of user terminal described in real-time calls according to described information typing and prompts user's typing
The information of described information type；
The user terminal obtains response message of the user according to the prompt institute typing of the ivr server, and by the response
Information feeds back to the ivr server；
The ivr server receives the response message, and by the business in the response message and described information typing request
Serial number returns to the business platform together；
The business platform according to the business serial number by the response message it is corresponding with the business storage.
3. according to the method described in claim 2, it is characterized in that, the method further includes：
The subscription client uses the operating mode of poll, and dynamically sending business progress queries to the business platform asks
It asks, the business serial number of the business is included at least in the business progress queries request；
The business platform receives the business progress queries request, and the business platform please solve the business progress queries
Analysis obtains the business serial number and is authenticated to the business serial number；
After the authentication is passed, the business platform inquires business progress data corresponding with the business serial number and by the industry
Business progress data returns to the subscription client；
The subscription client receives the business progress data and is shown.
4. according to the method in claim 2 or 3, which is characterized in that the subscription client by the business platform with
The seat client establishes long-distance video call connection, including：
The subscription client sends video calling to the business platform and establishes request, and the video calling is established in request and wrapped
Include the business serial number that subscription client request carries out the business of teleaction service processing；
The business platform receives the video calling and establishes request and parse to obtain the business serial number, the business platform
The business serial number is authenticated；
The business platform searches the seat client being in idle condition after the authentication is passed to the business serial number, and
Long-distance video call between establishing the subscription client and the seat client that finds connects.
5. according to the method in claim 2 or 3, which is characterized in that in the external finger-print recognising instrument of the user terminal, use
The finger print data of family client acquisition user is simultaneously uploaded to the business platform, including：
The user terminal is established by wired or wireless connection type and finger-print recognising instrument and is connected；
The finger-print recognising instrument carries out fingerprint collecting and obtains fingerprint bitmap and send to the user terminal；
The user terminal calls the Software Development Kit SDK of the integrated finger-print recognising instrument by the fingerprint bitmap-converted
For the finger print data, and the finger print data is uploaded to by the business platform by the subscription client.
6. according to the method in claim 2 or 3, which is characterized in that the business platform and the seat client are to institute
Stating the method that subscriber identity information is verified includes but not limited to：
It verifies facial image in the ID card information and whether the human face data is consistent；
And it is whether true to the Police Information shared system verification ID card information and the finger print data, and verify institute
State whether identity information matches with the finger print data；
And verify the ID card information with business platform typing information related with the business whether one
It causes.
7. a kind of method for processing business based on video, the method is applied in user terminal as described in claim 1, institute
The method of stating includes：
The subscription client in the user terminal is remotely regarded by the business platform and seat client foundation
Frequency call connection, the subscription client are used for through long-distance video call connection to typing in the business platform
Business carries out teleaction service processing；
During the subscription client and the seat client carry out long-distance video call, the subscription client is adopted
Collection subscriber identity information is simultaneously uploaded to the business platform, the subscriber identity information include at least user ID card information,
Human face data and finger print data, the business platform and the seat client are for testing the subscriber identity information
Card；
After the business platform and the seat client are verified the subscriber identity information, the user client
It holds to the business platform and sends data input request, the terminal of the user terminal is included at least in described information typing request
The information type of number, the business serial number of the business and request typing, the business platform is for recording described information
Enter request and be transmitted to the ivr server, the ivr server is used to ask to use described in real-time calls according to described information typing
The termination number of family terminal and the information for prompting user's typing described information type；
The user terminal receives the real-time calls of the ivr server and obtains prompt of the user according to the ivr server
The response message of typing；
The response message is fed back to the ivr server by the user terminal.
8. the method according to the description of claim 7 is characterized in that the method further includes：
The subscription client in the user terminal uses the operating mode of poll, is dynamically sent to the business platform
Business progress queries are asked, and the business serial number of the business, the business are included at least in the business progress queries request
Platform is used to inquire the business progress data of the business according to the business serial number；
The subscription client receives the business progress of the business platform according to business progress queries request feedback
Data；
The subscription client shows the business progress data.
9. a kind of user terminal, which is characterized in that the user terminal includes at least memory, processor and is stored in described
In memory and the computer program that can run on the processor, the processor are real when executing the computer program
Now the step of method as claimed in claim 7 or 8.
10. a kind of computer readable storage medium, is stored thereon with computer program, which is characterized in that the computer program
The step of method as claimed in claim 7 or 8 is realized when being executed by processor.
Priority Applications (2)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201810567109.1A CN108683871B (en) | 2018-06-05 | 2018-06-05 | Video-based service processing system, method, user terminal and storage medium |
| PCT/CN2018/108395 WO2019232996A1 (en) | 2018-06-05 | 2018-09-28 | Video-based service processing system and method, user terminal, and storage medium |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201810567109.1A CN108683871B (en) | 2018-06-05 | 2018-06-05 | Video-based service processing system, method, user terminal and storage medium |
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| Publication Number | Publication Date |
|---|---|
| CN108683871A true CN108683871A (en) | 2018-10-19 |
| CN108683871B CN108683871B (en) | 2021-07-20 |
Family
ID=63810016
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| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201810567109.1A Active CN108683871B (en) | 2018-06-05 | 2018-06-05 | Video-based service processing system, method, user terminal and storage medium |
Country Status (2)
| Country | Link |
|---|---|
| CN (1) | CN108683871B (en) |
| WO (1) | WO2019232996A1 (en) |
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Also Published As
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|---|---|
| WO2019232996A1 (en) | 2019-12-12 |
| CN108683871B (en) | 2021-07-20 |
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