CN106412693A - Processing method for fault incurred in smart television - Google Patents
Processing method for fault incurred in smart television Download PDFInfo
- Publication number
- CN106412693A CN106412693A CN201611167056.1A CN201611167056A CN106412693A CN 106412693 A CN106412693 A CN 106412693A CN 201611167056 A CN201611167056 A CN 201611167056A CN 106412693 A CN106412693 A CN 106412693A
- Authority
- CN
- China
- Prior art keywords
- information
- intelligent television
- fault
- solution
- abnormal
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Pending
Links
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N21/00—Selective content distribution, e.g. interactive television or video on demand [VOD]
- H04N21/40—Client devices specifically adapted for the reception of or interaction with content, e.g. set-top-box [STB]; Operations thereof
- H04N21/43—Processing of content or additional data, e.g. demultiplexing additional data from a digital video stream; Elementary client operations, e.g. monitoring of home network or synchronising decoder's clock; Client middleware
- H04N21/442—Monitoring of processes or resources, e.g. detecting the failure of a recording device, monitoring the downstream bandwidth, the number of times a movie has been viewed, the storage space available from the internal hard disk
- H04N21/4424—Monitoring of the internal components or processes of the client device, e.g. CPU or memory load, processing speed, timer, counter or percentage of the hard disk space used
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N17/00—Diagnosis, testing or measuring for television systems or their details
- H04N17/004—Diagnosis, testing or measuring for television systems or their details for digital television systems
Landscapes
- Engineering & Computer Science (AREA)
- Multimedia (AREA)
- Signal Processing (AREA)
- Computer Networks & Wireless Communication (AREA)
- Databases & Information Systems (AREA)
- Health & Medical Sciences (AREA)
- Biomedical Technology (AREA)
- General Health & Medical Sciences (AREA)
- Two-Way Televisions, Distribution Of Moving Picture Or The Like (AREA)
Abstract
The invention relates to the smart television technology. The invention aims to solve the problem in the existing smart television that it cannot diagnose fault remotely. Based on this, a processing method for fault incurred in smart television is designed. The technical schemes of the invention can be summarized as follows. Firstly, the smart television launches a self-inspection process, including the self-inspection on the key index data of its components. When abnormal data is found, the abnormal information is recorded. Otherwise, normal work starts. When the smart television is accessed to a network, the recorded abnormal information and the smart television information are transmitted to a big data platform through the network. When the big data platform receives the abnormal information and the smart television information, the abnormal information is matched in a fault code library so as to obtain the fault information and solutions. After that, the obtained fault information and solutions are pushed to a post-sale service platform which, based on the user's information, the fault information, and the solutions, dispatches orders. The processing method of the invention is convenient for the user and can be applied to a smart television system.
Description
Technical field
The present invention relates to ntelligent television technolog, particularly to the troubleshooting technology of intelligent television.
Background technology
Intelligent television has been almost the indispensable household electrical appliance of each family at present, and intelligent television avoids not in use
Break down, with technology development, the function of intelligent television becomes more complicated, and the functional integration of its chip is increasingly
Height, production technology is also more and more accurate, and after-sales service becomes more complicated difficulty.
Existing intelligent television does not possess long-distance intelligent diagnostic function, once breaking down, can only the user discover that intelligence
After energy TV cisco unity malfunction, phoned by user and safeguard producer's application after-sale service, then wait maintainer to visit
Service inspection and fix a breakdown spent time cost and human cost it is clear that this series of programs is got off increasingly can not
Meet the demand of enterprise and user, poor user experience.
Content of the invention
The invention aims to solving the problems, such as that current intelligent television does not possess long-distance intelligent diagnostic function, there is provided
A kind of intelligent television fault handling method.
The present invention solves its technical problem, employed technical scheme comprise that, intelligent television fault handling method, and its feature exists
In comprising the following steps：
Step 1, intelligent television carry out self-inspection when opening, and including self-inspection each column part critical index data, judgement is
No have exception, if having abnormal, abnormal information is recorded, and otherwise normally starts work；
After step 2, intelligent television are connected into network, determine whether the record of abnormal information, if having, by itself and the machine
Intelligent television information passes through network transmission together to big data platform, otherwise normal work；
If step 3, big data platform receive abnormal information and intelligent television information, by intelligent television information inquiry number
Obtain user basic information according to storehouse, then abnormal information is mated with failure code storehouse, obtain fault message and solution；
The user basic information obtaining, fault message and solution are stored in data base by step 4, big data platform
In, and it is pushed to platform after sale；
Step 5, after sale platform receive user basic information, fault message and solution, according to user basic information,
Fault message and solution carry out distribute leaflets, and feed back this fault of big data platform and accept；
Step 6, after platform obtains fault exclusion information after sale, feed back this fault to big data platform and exclude.
Specifically, in step 3, described abnormal information is mated with failure code storehouse, obtain fault message and solution
The method of scheme is：Abnormal information is mated with failure code storehouse, obtains fault message and solution, then fault is believed
Breath and solution match required material details in solution with material information storehouse, and this required material details is placed in solution
In scheme.
Further, in step 3, the described method that user basic information is obtained by intelligent television information inquiry data base
For：When intelligent television is sold, record user basic information and intelligent television information, the data base being uploaded to big data platform enters
Row preserves, when big data platform receives abnormal information and intelligent television information, by intelligent television information inquiry data base
Obtain this corresponding user basic information of intelligent television information.
Specifically, in step 3, described user basic information includes address name, telephone number and this intelligent television and places
Address.
Further, in step 2, described intelligent television information includes intelligent television model and unique number.
Specifically, in step 5, before distribute leaflets are carried out according to user basic information, fault message and solution, also by
User basic information is contacted with user, and user enters further according to user basic information, fault message and solution after confirming
Row distribute leaflets.
Further, in step 6, described platform after sale obtains fault have been excluded the method for information and is：After-sales service people
Member uploads fault to platform after sale and has excluded information.
Specifically, further comprising the steps of：
Step 7, staff are according to the feedback correction failure code storehouse of after-sales service personnel.
The invention has the beneficial effects as follows, in the present invention program, by above-mentioned intelligent television fault handling method, can be automatic
Report abnormal information, thus auto form delivering is it is no longer necessary to subscriber phone is applied for, user friendly simultaneously, can reduce whole
Time spent by flow process.
Specific embodiment
With reference to embodiment, describe technical scheme in detail.
Intelligent television fault handling method of the present invention is：Intelligent television carries out self-inspection, including self-inspection when opening first
Each column part critical index data, determines whether exception, if having abnormal, abnormal information is recorded, otherwise normally
Start work, after intelligent television is connected into network, determine whether the record of abnormal information, if having, by its intelligence with the machine
TV information passes through network transmission together to big data platform, otherwise normal work, if big data platform receives abnormal information
And intelligent television information, by intelligent television, information inquiry data base obtains user basic information, then by abnormal information and fault
Code library is mated, and obtains fault message and solution, then by the user basic information obtaining, fault message and solution
Scheme is stored in data base, and is pushed to platform after sale, and platform after sale receives user basic information, fault message and solution
Scheme, carries out distribute leaflets according to user basic information, fault message and solution, and feeds back this fault of big data platform and be subject to
Reason, after platform obtains fault exclusion information after sale, feeds back this fault to big data platform and excludes.
Embodiment
The intelligent television fault handling method of the embodiment of the present invention, it comprises the following steps：
Step 1, intelligent television carry out self-inspection when opening, and including self-inspection each column part critical index data, judgement is
No have exception, if having abnormal, abnormal information is recorded, and otherwise normally starts work.
After step 2, intelligent television are connected into network, determine whether the record of abnormal information, if having, by itself and the machine
Intelligent television information passes through network transmission together to big data platform, otherwise normal work.
In this step, intelligent television information can include intelligent television model and unique number etc..
If step 3, big data platform receive abnormal information and intelligent television information, by intelligent television information inquiry number
Obtain user basic information according to storehouse, then abnormal information is mated with failure code storehouse, obtain fault message and solution.
In this step, abnormal information is mated with failure code storehouse, the method obtaining fault message and solution
Can be specially：Abnormal information is mated with failure code storehouse, is obtained fault message and solution, then by fault message and
Solution and material information storehouse match required material details in solution, and this required material details is placed in solution
In.
And by the method that intelligent television information inquiry data base obtains user basic information can be：Go out in intelligent television
When selling, record user basic information and intelligent television information, the data base being uploaded to big data platform is preserved, in big data
When platform receives abnormal information and intelligent television information, this intelligent television letter is obtained by intelligent television information inquiry data base
Cease corresponding user basic information.
Here, user basic information may include the address that address name, telephone number and this intelligent television are placed, this intelligence
The address that TV is placed can be home address or enterprise address of user etc., and user basic information can be according to the confirmation of user
Accordingly changed, party B just ensures the accuracy of follow-up distribute leaflets when user moves.
The user basic information obtaining, fault message and solution are stored in data base by step 4, big data platform
In, and it is pushed to platform after sale.
Step 5, after sale platform receive user basic information, fault message and solution, according to user basic information,
Fault message and solution carry out distribute leaflets, and feed back this fault of big data platform and accept.
In this step, before distribute leaflets are carried out according to user basic information, fault message and solution, can also be by using
Family essential information and user are contacted, such as, to the sending short message by mobile phone etc. of user, user is basic further according to user after confirming
Information, fault message and solution carry out distribute leaflets.
Step 6, after platform obtains fault exclusion information after sale, feed back this fault to big data platform and exclude.
In this step, after sale platform obtain fault and excluded the method for information can be：After-sales service personnel are to flat after sale
Platform uploads fault and has excluded information.
Can also comprise the following steps：
Step 7, staff are according to the feedback correction failure code storehouse of after-sales service personnel.
Claims (8)
1. intelligent television fault handling method is it is characterised in that comprise the following steps：
Step 1, intelligent television carry out self-inspection when opening, and including self-inspection each column part critical index data, determine whether
Abnormal, if having abnormal, abnormal information being recorded, otherwise normally starting work；
After step 2, intelligent television are connected into network, determine whether the record of abnormal information, if having, by its intelligence with the machine
TV information passes through network transmission together to big data platform, otherwise normal work；
If step 3, big data platform receive abnormal information and intelligent television information, by intelligent television information inquiry data base
Obtain user basic information, then abnormal information is mated with failure code storehouse, obtain fault message and solution；
The user basic information obtaining, fault message and solution are stored in data base for step 4, big data platform, and
It is pushed to platform after sale；
Step 5, after sale platform receive user basic information, fault message and solution, according to user basic information, fault
Information and solution carry out distribute leaflets, and feed back this fault of big data platform and accept；
Step 6, after platform obtains fault exclusion information after sale, feed back this fault to big data platform and exclude.
2. intelligent television fault handling method as claimed in claim 1 is it is characterised in that in step 3, described by abnormal information
Mated with failure code storehouse, obtain fault message and the method for solution is：Abnormal information is entered with failure code storehouse
Row coupling, obtains fault message and solution, then fault message and solution are matched solution party with material information storehouse
Required material details in case, this required material details is placed in solution.
3. intelligent television fault handling method as claimed in claim 1 is it is characterised in that in step 3, described by intelligent electricity
Visual information is inquired about data base and is obtained the method for user basic information and is：When intelligent television is sold, record user basic information and
Intelligent television information, the data base being uploaded to big data platform is preserved, and receives abnormal information and intelligence in big data platform
During energy TV information, this corresponding user basic information of intelligent television information is obtained by intelligent television information inquiry data base.
4. intelligent television fault handling method as claimed in claim 1 is it is characterised in that in step 3, described user believes substantially
Breath includes the address that address name, telephone number and this intelligent television are placed.
5. intelligent television fault handling method as claimed in claim 1 is it is characterised in that in step 2, described intelligent television is believed
Breath includes intelligent television model and unique number.
6. intelligent television fault handling method as claimed in claim 1 is it is characterised in that in step 5, basic according to user
Before information, fault message and solution carry out distribute leaflets, contacted with user also by user basic information, after user confirms
Carry out distribute leaflets further according to user basic information, fault message and solution.
7. intelligent television fault handling method as claimed in claim 1 is it is characterised in that in step 6, described platform after sale obtains
The method having excluded information to fault is：After-sales service personnel upload fault to platform after sale and have excluded information.
8. the intelligent television fault handling method as described in claim 1 or 2 or 3 or 4 or 5 or 6 or 7 is it is characterised in that also wrap
Include following steps：
Step 7, staff are according to the feedback correction failure code storehouse of after-sales service personnel.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201611167056.1A CN106412693A (en) | 2016-12-16 | 2016-12-16 | Processing method for fault incurred in smart television |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201611167056.1A CN106412693A (en) | 2016-12-16 | 2016-12-16 | Processing method for fault incurred in smart television |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN106412693A true CN106412693A (en) | 2017-02-15 |
Family
ID=58087168
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201611167056.1A Pending CN106412693A (en) | 2016-12-16 | 2016-12-16 | Processing method for fault incurred in smart television |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN106412693A (en) |
Cited By (9)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN107065663A (en) * | 2017-04-05 | 2017-08-18 | 珠海格力电器股份有限公司 | Unit fault debugging method, mobile terminal and unit fault debugging system |
| CN107238792A (en) * | 2017-07-24 | 2017-10-10 | 四川长虹电器股份有限公司 | The television set hardware diagnostic system analyzed based on big data |
| CN108414863A (en) * | 2018-03-13 | 2018-08-17 | 北京小米移动软件有限公司 | Method for diagnosing faults and device |
| CN109559064A (en) * | 2019-01-18 | 2019-04-02 | 江苏明伟万盛科技有限公司 | The operation and maintenance method of gate based on Internet of Things |
| CN110018365A (en) * | 2018-01-08 | 2019-07-16 | 广州东方电科自动化有限公司 | A kind of detection method and system of charging pile failure |
| CN111044806A (en) * | 2018-10-15 | 2020-04-21 | 珠海格力电器股份有限公司 | Equipment fault positioning method and device and server |
| CN112542116A (en) * | 2020-12-14 | 2021-03-23 | 四川长虹电器股份有限公司 | Method for rapidly positioning display fault of TCONLESS liquid crystal display television |
| CN112690082A (en) * | 2020-12-24 | 2021-04-23 | 格力博(江苏)股份有限公司 | Self-checking feedback method, self-checking feedback system and intelligent mower |
| CN114371675A (en) * | 2021-12-31 | 2022-04-19 | 四川德胜集团钒钛有限公司 | Abnormity prediction operation and maintenance system and method for operating equipment |
Citations (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN105120339A (en) * | 2015-08-13 | 2015-12-02 | 四川长虹电器股份有限公司 | Smart TV fault detection method and system |
| CN105306931A (en) * | 2015-11-17 | 2016-02-03 | 小米科技有限责任公司 | Smart TV anomaly detection method and device |
| CN105323640A (en) * | 2014-08-04 | 2016-02-10 | 四川长虹电器股份有限公司 | Method, system and equipment for realizing after-sales service of smart television based on Internet |
-
2016
- 2016-12-16 CN CN201611167056.1A patent/CN106412693A/en active Pending
Patent Citations (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN105323640A (en) * | 2014-08-04 | 2016-02-10 | 四川长虹电器股份有限公司 | Method, system and equipment for realizing after-sales service of smart television based on Internet |
| CN105120339A (en) * | 2015-08-13 | 2015-12-02 | 四川长虹电器股份有限公司 | Smart TV fault detection method and system |
| CN105306931A (en) * | 2015-11-17 | 2016-02-03 | 小米科技有限责任公司 | Smart TV anomaly detection method and device |
Cited By (10)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN107065663A (en) * | 2017-04-05 | 2017-08-18 | 珠海格力电器股份有限公司 | Unit fault debugging method, mobile terminal and unit fault debugging system |
| CN107238792A (en) * | 2017-07-24 | 2017-10-10 | 四川长虹电器股份有限公司 | The television set hardware diagnostic system analyzed based on big data |
| CN110018365A (en) * | 2018-01-08 | 2019-07-16 | 广州东方电科自动化有限公司 | A kind of detection method and system of charging pile failure |
| CN108414863A (en) * | 2018-03-13 | 2018-08-17 | 北京小米移动软件有限公司 | Method for diagnosing faults and device |
| CN108414863B (en) * | 2018-03-13 | 2021-06-29 | 北京小米移动软件有限公司 | Fault diagnosis method and device |
| CN111044806A (en) * | 2018-10-15 | 2020-04-21 | 珠海格力电器股份有限公司 | Equipment fault positioning method and device and server |
| CN109559064A (en) * | 2019-01-18 | 2019-04-02 | 江苏明伟万盛科技有限公司 | The operation and maintenance method of gate based on Internet of Things |
| CN112542116A (en) * | 2020-12-14 | 2021-03-23 | 四川长虹电器股份有限公司 | Method for rapidly positioning display fault of TCONLESS liquid crystal display television |
| CN112690082A (en) * | 2020-12-24 | 2021-04-23 | 格力博(江苏)股份有限公司 | Self-checking feedback method, self-checking feedback system and intelligent mower |
| CN114371675A (en) * | 2021-12-31 | 2022-04-19 | 四川德胜集团钒钛有限公司 | Abnormity prediction operation and maintenance system and method for operating equipment |
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| CN106412693A (en) | Processing method for fault incurred in smart television | |
| CN109104341B (en) | Batch deployment method of same-family type intelligent home system | |
| EP2594055B1 (en) | Method in which a mobile phone reads a bar code located on a defective domestic appliance and is automatically connected to customer service | |
| CN104486411B (en) | A kind of recommended method and cloud server | |
| CN102387156B (en) | Equipment logging treatment method, device and system | |
| JP2001309404A (en) | Maintenance aid system for video processing unit | |
| CN106131140A (en) | Household electrical appliance and the processing method of fault, system and server | |
| CN101909085A (en) | Television impression sharing method | |
| CN104795896B (en) | A kind of automatic point-to-point note Notification Method of client's outage information | |
| CN103716367A (en) | Method, system and device for selecting a device to satisfy a user request | |
| CN105263055B (en) | A kind of interactive approach and system of live telecast | |
| CN109981421B (en) | Intelligent device network distribution method and device | |
| CN106131709A (en) | A kind of method and system of remote-control Set Top Box | |
| CN104333809A (en) | Program information communication method, device and system | |
| CN103888816A (en) | Social contact system and social contact method based on smart television living program | |
| JP2014179813A (en) | Communication system, communication terminal, and terminal program | |
| CN106385637B (en) | The playback method of multimedia messages, device and system | |
| CN103678912A (en) | Monitor data importing method and device | |
| JP2011160393A (en) | System, method and program for remote conference, and recording medium | |
| CN106384159A (en) | Judge meeting appointment method and device applied to court system | |
| US20150373390A1 (en) | Video streaming service system and method for automatic home network connection | |
| CN104506535A (en) | Data pushing method and data pushing system | |
| CN111294653A (en) | Method for intelligently repairing ITV (integrated circuit) fault | |
| US11392959B1 (en) | Method and system for equipment testing | |
| CN108596572A (en) | parameter processing method and device |
Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| C06 | Publication | ||
| PB01 | Publication | ||
| C10 | Entry into substantive examination | ||
| SE01 | Entry into force of request for substantive examination | ||
| RJ01 | Rejection of invention patent application after publication |
Application publication date: 20170215 |
|
| RJ01 | Rejection of invention patent application after publication |