CN105120339A - Smart TV fault detection method and system - Google Patents
Smart TV fault detection method and system Download PDFInfo
- Publication number
- CN105120339A CN105120339A CN201510495903.6A CN201510495903A CN105120339A CN 105120339 A CN105120339 A CN 105120339A CN 201510495903 A CN201510495903 A CN 201510495903A CN 105120339 A CN105120339 A CN 105120339A
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- fault
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N21/00—Selective content distribution, e.g. interactive television or video on demand [VOD]
- H04N21/40—Client devices specifically adapted for the reception of or interaction with content, e.g. set-top-box [STB]; Operations thereof
- H04N21/43—Processing of content or additional data, e.g. demultiplexing additional data from a digital video stream; Elementary client operations, e.g. monitoring of home network or synchronising decoder's clock; Client middleware
- H04N21/442—Monitoring of processes or resources, e.g. detecting the failure of a recording device, monitoring the downstream bandwidth, the number of times a movie has been viewed, the storage space available from the internal hard disk
- H04N21/4425—Monitoring of client processing errors or hardware failure
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N17/00—Diagnosis, testing or measuring for television systems or their details
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- Engineering & Computer Science (AREA)
- Multimedia (AREA)
- Signal Processing (AREA)
- Computer Networks & Wireless Communication (AREA)
- Databases & Information Systems (AREA)
- Health & Medical Sciences (AREA)
- Biomedical Technology (AREA)
- General Health & Medical Sciences (AREA)
- Debugging And Monitoring (AREA)
- Testing, Inspecting, Measuring Of Stereoscopic Televisions And Televisions (AREA)
Abstract
The present invention relates to a smart TV, and particularly relates to smart TV fault detection. The present invention aims to solve the problem that after a smart TV is failed, a user does not a failure type, a user experience is not good, maintenance personnel do not know the fault type and the repair and processing process is relatively troublesome in the prior art. The provides a smart TV fault detection method which comprises the steps that a configuration file is generated and stored according to the normal value of each operation module in a smart TV normal state, then a detection module transmits the detection information of each operation module to a diagnosis module in a TV operation process, and finally the diagnosis module matches the detection information and the configuration file, if the match is unsuccessful, fault information is generated and uploaded to a server, and the fault information is displayed to a user at the same time. The smart TV fault detection method is suitable for the smart TV.
Description
Technical field
The present invention relates to intelligent television, particularly intelligent television fault detect.
Background technology
Current intelligent television is also in period of expansion, does not also have maturation, there is variety of problems, and Consumer's Experience is not good, and a lot of user is used as intelligent television traditional tv to use, and consumer is not high to the cognition degree of intelligent television.
Nowadays the intelligent television on market is simple android system of transplanting smart mobile phone mostly just, system optimization is carried out not remarkable for TV, although the number of applications supported is many, be all not satisfactory in application experience or the stability of system.Due to the difference of each hardware platform, also there is very large problem in the compatibility of intelligent television and stability, a lot of application is normal operation on mobile phone often, intelligent television just cannot run or run and make mistakes, and this needs software developer constantly to carry out safeguarding and upgrading.On intelligent television, newly-increased fault detection system is quite necessary.
Current intelligent television can not carry out fault detect, just there will be two drawbacks:
First: after intelligent television breaks down, user oneself can not clearly failure judgement type, and Consumer's Experience is not good.
Second: maintenance personal does not know fault type, maintenance process processing procedure bothers relatively.
In order to overcome above two problems, we provide a kind of intelligent television fault detection system and method.
Invention inner sleeve
For the problems referred to above, intelligent television fault detection method provided by the invention, is characterized in that, comprise the steps:
A. under intelligent television normal condition, each runs the normal value of module, and generating configuration file also stores;
B., in TV running, the Detection Information each being run to module is transferred to diagnostic module by detection module;
C. Detection Information mates with configuration file by diagnostic module, if mate unsuccessful, generates fault message and is uploaded onto the server by fault message, showing fault message simultaneously to user.
Particularly, in step C, after server receives fault information, fault message is analyzed, if analysis result is systems soft ware fault, then automatic repair process is carried out and Graphics Processing result to fault, if analysis result is hardware fault, then fault message is shown.If the match is successful, then diagnostic module is left intact.
Particularly, in steps A, described configuration file is stored in intelligent television and/or server.
Corresponding said method, the present invention also provides a kind of intelligent television fault detection system, it is characterized in that, intelligent television comprises detection module, diagnostic module and communication module, also comprise server, described detection module is connected with diagnostic module, and diagnostic module is connected with communication module, and communication module is connected with server;
Detection module, obtains Detection Information for carrying out detection to the modules in intelligent television running;
Diagnostic module, mates with the configuration file of storage for the Detection Information detected by detection module, if mate unsuccessful, generates fault message and is uploaded onto the server by fault message, showing fault message simultaneously to user;
Communication module, for carrying out transfer of data with server;
Server, for analyzing the fault message received, processing accordingly according to analysis result or showing.
Particularly, described detection module is transducer group.Transducer group comprises some transducers, and correspondence is installed in each operation module of intelligent television respectively.
Particularly, after server receives fault information, fault message is analyzed, if analysis result is systems soft ware fault, then automatic repair process is carried out and Graphics Processing result to fault, if analysis result is hardware fault, then fault message is shown.
The invention has the beneficial effects as follows: sensor installation in the module that intelligent television needs to carry out fault detect, Intelligent television terminal installs acquisition module, logging modle etc., after each start, intelligent television will detect modules automatically, produced problem is fed back to user by TV, and fault message is passed to server by system, server is the long-range solution software issue of user according to configuration file, information directly will be sent to maintenance personal by hardware problem, and convenient for maintaining personnel visit maintenance.
Below in conjunction with drawings and Examples, technical scheme of the present invention is described in further detail, it should be noted that embodiment is only used to help reader better to understand technical conceive of the present invention, not in order to limit the protection range of the claims in the present invention.
Accompanying drawing explanation
Fig. 1 is the theory diagram of intelligent television fault detection system of the present invention;
Fig. 2 is the flow chart of the intelligent television fault detection method of embodiment.
Embodiment
Technical problem to be solved by this invention, sensor installation in the module needing to carry out fault detect at intelligent television, Intelligent television terminal installs acquisition module, logging modle etc., after each start, intelligent television will detect modules automatically, produced problem is fed back to user by TV, and fault message is passed to server by system, server is the long-range solution software issue of user according to configuration file, information directly will be sent to maintenance personal by hardware problem, and convenient for maintaining personnel visit maintenance.
Particularly, the invention provides a kind of intelligent television fault detection system, as shown in Figure 1, intelligent television comprises detection module, diagnostic module and communication module, also comprises server, and described detection module is connected with diagnostic module, diagnostic module is connected with communication module, and communication module is connected with server;
Detection module, obtains Detection Information for carrying out detection to the modules in intelligent television running;
Diagnostic module, mates with the configuration file of storage for the Detection Information detected by detection module, if mate unsuccessful, generates fault message and is uploaded onto the server by fault message, showing fault message simultaneously to user;
Communication module, for carrying out transfer of data with server;
Server, for analyzing the fault message received, processing accordingly according to analysis result or showing.
Server and intelligent television generally all carry out transfer of data by the mode of wire communication.
Embodiment
Composition graphs 2, is below described in detail by the flow process of an example to intelligent television fault detection method of the present invention.
Sensor installation on the modules that 1, will carry out fault detect at intelligent television, in intelligent television, diagnostic module is installed, diagnostic module is actual is a software module, can be stored in the memory module of intelligent television, also can be integrated in the processor chips of intelligent television.
Under intelligent television normal operating condition, the normal value of modules is tested before 2 intelligent televisions dispatch from the factory, record normal value, and at server repository configuration file.Such as the normal value of voice module electric current, voltage is x, y, then this value is passed to server, in the server generating configuration file.
3, intelligent television will detect TV modules fault after starting shooting at every turn automatically.Also can increase in the application of intelligent television simultaneously and manually carry out fault detect entrance.
4, when user encounters problems in use television set process, then manually can click and carry out fault detect.Such as user when using intelligent television, the failure of unexpected audio call, TV identification less than, then user can enter fault detect, manually detects television fault problem.
5, Detection Information is passed to diagnostic module by transducer, and Detection Information mates with configuration file intermediate value by diagnostic module.Such as after start, the current value that transducer gets voice module is x1, magnitude of voltage is that information is then passed to diagnostic module by y1., is contrasted by the configuration file on the information of record and server.
If 6 complete that the match is successful, then do not break down, and misregistration information.If x=x1, y=y1, then there is no fault.
If 7 have information matches unsuccessful, system will send server to error message, and fault message is informed user, and provide solution or contact service for user.If x ≠ x1, y ≠ y1, there is fault in voice module.Server will according to defect content for user provides solution, the method handling failure that user provides according to system.Now system failure judgement type, and the IP address getting the place of corresponding television set.After server receives fault information, fault message is analyzed, if analysis result is systems soft ware fault, then automatic repair process is carried out and Graphics Processing result to fault, if analysis result is hardware fault, then fault message is shown.
8, server is by the fault message maintenance personal in 7, maintenance personal according to fault type and failed machines correlation information, fast for user solves fault.
Claims (7)
1. intelligent television fault detection method, is characterized in that, comprises the steps:
A. under intelligent television normal condition, each runs the normal value of module, and generating configuration file also stores;
B., in TV running, the Detection Information each being run to module is transferred to diagnostic module by detection module;
C. Detection Information mates with configuration file by diagnostic module, if mate unsuccessful, generates fault message and is uploaded onto the server by fault message, showing fault message simultaneously to user.
2. intelligent television fault detection method as claimed in claim 1, it is characterized in that, in step C, after server receives fault information, fault message is analyzed, if analysis result is systems soft ware fault, then automatic repair process is carried out and Graphics Processing result to fault, if analysis result is hardware fault, then fault message is shown.
3. intelligent television fault detection method as claimed in claim 1 or 2, it is characterized in that, in step C, if the match is successful, then diagnostic module is left intact.
4. intelligent television fault detection method as claimed in claim 3, it is characterized in that, in steps A, described configuration file is stored in intelligent television and/or server.
5. intelligent television fault detection system, is characterized in that, intelligent television comprises detection module, diagnostic module and communication module, also comprise server, described detection module is connected with diagnostic module, and diagnostic module is connected with communication module, and communication module is connected with server;
Detection module, obtains Detection Information for carrying out detection to the modules in intelligent television running;
Diagnostic module, mates with the configuration file of storage for the Detection Information detected by detection module, if mate unsuccessful, generates fault message and is uploaded onto the server by fault message, showing fault message simultaneously to user;
Communication module, for carrying out transfer of data with server;
Server, for analyzing the fault message received, processing accordingly according to analysis result or showing.
6. intelligent television fault detection system as claimed in claim 5, it is characterized in that, described detection module is transducer group.
7. the intelligent television fault detection system as described in claim 5 or 6, it is characterized in that, after server receives fault information, fault message is analyzed, if analysis result is systems soft ware fault, then automatic repair process is carried out and Graphics Processing result to fault, if analysis result is hardware fault, then fault message is shown.
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| CN201510495903.6A CN105120339A (en) | 2015-08-13 | 2015-08-13 | Smart TV fault detection method and system |
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| CN201510495903.6A CN105120339A (en) | 2015-08-13 | 2015-08-13 | Smart TV fault detection method and system |
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Cited By (15)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN105530512A (en) * | 2015-12-08 | 2016-04-27 | 四川长虹电器股份有限公司 | Method and device for detecting and repairing smart television fault |
| CN106060538A (en) * | 2016-06-14 | 2016-10-26 | 青岛海信传媒网络技术有限公司 | Television fault processing method and device, and television |
| CN106357464A (en) * | 2016-11-08 | 2017-01-25 | 青岛海信电器股份有限公司 | Smart television remote maintenance method, smart television and business center |
| CN106412693A (en) * | 2016-12-16 | 2017-02-15 | 四川长虹电器股份有限公司 | Processing method for fault incurred in smart television |
| CN106530661A (en) * | 2016-12-08 | 2017-03-22 | 深圳市传测科技有限公司 | Communication terminal implanted state detection system and method |
| CN106603651A (en) * | 2016-12-08 | 2017-04-26 | 深圳市传测科技有限公司 | Implantable-type sensor detection system and method for communication terminal |
| CN106713902A (en) * | 2016-11-24 | 2017-05-24 | 乐视控股（北京）有限公司 | Camera module fault detection method and apparatus, and terminal |
| CN107238792A (en) * | 2017-07-24 | 2017-10-10 | 四川长虹电器股份有限公司 | The television set hardware diagnostic system analyzed based on big data |
| CN109361941A (en) * | 2018-10-26 | 2019-02-19 | 黄笑甜 | A kind of system and method for speech-sound intelligent control television channel switching |
| CN110634276A (en) * | 2019-08-30 | 2019-12-31 | 珠海格力电器股份有限公司 | Household appliance, mobile terminal and fault information feedback method thereof |
| CN112530109A (en) * | 2020-12-01 | 2021-03-19 | 大连理工江苏研究院有限公司 | Big data based prompting device and method |
| CN112542116A (en) * | 2020-12-14 | 2021-03-23 | 四川长虹电器股份有限公司 | Method for rapidly positioning display fault of TCONLESS liquid crystal display television |
| EP3806398A1 (en) | 2019-10-07 | 2021-04-14 | Arçelik Anonim Sirketi | Smart tv remote maintenance method |
| CN112954316A (en) * | 2021-03-03 | 2021-06-11 | 成都长虹网络科技有限责任公司 | Fault processing method and device for smart television, computer equipment and storage medium |
| CN113434349A (en) * | 2021-06-28 | 2021-09-24 | 四川虹美智能科技有限公司 | Detection method and device of intelligent equipment |
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| Publication number | Priority date | Publication date | Assignee | Title |
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| CN105530512A (en) * | 2015-12-08 | 2016-04-27 | 四川长虹电器股份有限公司 | Method and device for detecting and repairing smart television fault |
| CN106060538A (en) * | 2016-06-14 | 2016-10-26 | 青岛海信传媒网络技术有限公司 | Television fault processing method and device, and television |
| CN106357464B (en) * | 2016-11-08 | 2019-12-31 | 青岛海信电器股份有限公司 | Remote maintenance method for smart television, smart television and service center |
| CN106357464A (en) * | 2016-11-08 | 2017-01-25 | 青岛海信电器股份有限公司 | Smart television remote maintenance method, smart television and business center |
| CN106713902A (en) * | 2016-11-24 | 2017-05-24 | 乐视控股（北京）有限公司 | Camera module fault detection method and apparatus, and terminal |
| CN106530661A (en) * | 2016-12-08 | 2017-03-22 | 深圳市传测科技有限公司 | Communication terminal implanted state detection system and method |
| CN106603651A (en) * | 2016-12-08 | 2017-04-26 | 深圳市传测科技有限公司 | Implantable-type sensor detection system and method for communication terminal |
| CN106412693A (en) * | 2016-12-16 | 2017-02-15 | 四川长虹电器股份有限公司 | Processing method for fault incurred in smart television |
| CN107238792A (en) * | 2017-07-24 | 2017-10-10 | 四川长虹电器股份有限公司 | The television set hardware diagnostic system analyzed based on big data |
| CN109361941A (en) * | 2018-10-26 | 2019-02-19 | 黄笑甜 | A kind of system and method for speech-sound intelligent control television channel switching |
| CN110634276A (en) * | 2019-08-30 | 2019-12-31 | 珠海格力电器股份有限公司 | Household appliance, mobile terminal and fault information feedback method thereof |
| EP3806398A1 (en) | 2019-10-07 | 2021-04-14 | Arçelik Anonim Sirketi | Smart tv remote maintenance method |
| CN112530109A (en) * | 2020-12-01 | 2021-03-19 | 大连理工江苏研究院有限公司 | Big data based prompting device and method |
| CN112542116A (en) * | 2020-12-14 | 2021-03-23 | 四川长虹电器股份有限公司 | Method for rapidly positioning display fault of TCONLESS liquid crystal display television |
| CN112954316A (en) * | 2021-03-03 | 2021-06-11 | 成都长虹网络科技有限责任公司 | Fault processing method and device for smart television, computer equipment and storage medium |
| CN113434349A (en) * | 2021-06-28 | 2021-09-24 | 四川虹美智能科技有限公司 | Detection method and device of intelligent equipment |
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