CN103702115A - Method and device for reporting TV fault information - Google Patents
Method and device for reporting TV fault information Download PDFInfo
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- CN103702115A CN103702115A CN201310662598.6A CN201310662598A CN103702115A CN 103702115 A CN103702115 A CN 103702115A CN 201310662598 A CN201310662598 A CN 201310662598A CN 103702115 A CN103702115 A CN 103702115A
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Abstract
The invention provides a method and device for reporting TV fault information. The device can directly report TV fault information via a smart TV to enable an administrator to position and analyze problems in time and find the arising problems in time so as to enhance the interactive ability between terminals and users. The method comprises the steps of receiving log information input from the specified area of a foreground user interface, wherein the log information comprises user information and TV fault information; sending the log information to a server. The method and device is applicable to the technical field of electronic information.
Description
Technical field
The present invention relates to electronic information technical field, relate in particular to a kind of tv fault information uploading method and device.
Background technology
Along with the raising of people's living standard, the popularity of TV is more and more higher.Television manufacturer, in order to improve the market competitiveness, need to reduce TV failure rate in use.
In prior art, the method that generally reduces tv fault rate is in TV manufacture process, adopts every high-end technology to guarantee that TV does not in use break down.Although the method is feasible, after TV is sold, if TV breaks down, television manufacturer can not be known in TV in time for which failure problems, more cannot in subsequent manufacturing processes, avoid targetedly this problem, further to reduce tv fault rate.
Summary of the invention
The invention provides a kind of tv fault information uploading method and device, can directly report tv fault information by intelligent television, and then make keeper location and problem analysis in time, find in time the problem of appearance, strengthened terminal and user's interaction capabilities.
For achieving the above object, the present invention adopts following technical scheme:
First aspect, provides a kind of tv fault information uploading method, and described method comprises:
The log information that is received in the input of user interface appointed area, foreground, wherein, described log information comprises user profile and tv fault information;
Send described log information to server.
In the possible implementation of first aspect the first, in conjunction with first aspect, before the described log information that is received in user interface appointed area, foreground input, also comprise:
Obtain the first indication information;
According to described the first indication information, call described foreground user interface, wherein, described foreground user interface comprises user profile input area and tv fault information input area.
In the possible implementation of first aspect the second, in conjunction with the possible implementation of first aspect the first, described the first indication information is to produce after the first button pre-configured in TV remote controller is triggered;
Described first indication information that obtains specifically comprises:
After described the first button is triggered, obtain described the first indication information.
In the third possible implementation of first aspect, in conjunction with the possible implementation of first aspect the first or the possible implementation of first aspect the second, described user profile comprises:
Telephone number;
Described tv fault information comprises:
Problem types, application, problem are described.
Second aspect, provides a kind of tv fault information reporting device, and described tv fault information reporting device comprises: receiving element, transmitting element;
Described receiving element, for being received in the log information of user interface appointed area, foreground input, wherein, described log information comprises user profile and tv fault information;
Described transmitting element, for sending log information that described receiving element receives to server.
In the possible implementation of second aspect the first, in conjunction with second aspect, also comprise: acquiring unit, call unit;
Described acquiring unit, for be received in the log information of user interface appointed area, foreground input at described receiving element before, obtains the first indication information;
Described call unit, for calling described foreground user interface according to described the first indication information, wherein, described foreground user interface comprises user profile input area and tv fault information input area.
In the possible implementation of second aspect the second, in conjunction with the possible implementation of second aspect the first, described the first indication information is to produce after the first button pre-configured in TV remote controller is triggered;
Described acquiring unit obtains the first indication information and specifically comprises:
After described the first button is triggered, obtain described the first indication information.
In the third possible implementation of second aspect, in conjunction with the possible implementation of second aspect the first or the possible implementation of second aspect the second, described user profile comprises:
Telephone number;
Described tv fault information comprises:
Problem types, application, problem are described.
The invention provides to a kind of tv fault information uploading method and device, described method comprises: be received in the log information of user interface appointed area, foreground input, wherein, described log information comprises user profile and tv fault information; Send described log information to server.Based on a kind of tv fault information uploading method provided by the invention and device, because tv fault information reporting device can obtain tv fault information according to the log information in the input of user interface appointed area, foreground and directly report server, can directly report tv fault information by intelligent television, and then keeper can be located and problem analysis in time, find in time the problem occurring, strengthened terminal and user's interaction capabilities.
Accompanying drawing explanation
The tv fault information uploading method schematic flow sheet that Fig. 1 provides for the embodiment of the present invention one;
The foreground user interface schematic diagram that Fig. 2 provides for the embodiment of the present invention two;
The tv fault information uploading method schematic flow sheet that Fig. 3 provides for the embodiment of the present invention two;
The tv fault information reporting apparatus structure schematic diagram one that Fig. 4 provides for the embodiment of the present invention three;
The tv fault information reporting apparatus structure schematic diagram two that Fig. 5 provides for the embodiment of the present invention three.
Embodiment
A kind of tv fault information uploading method and the device that the embodiment of the present invention are provided below in conjunction with accompanying drawing are described in detail.
Embodiment mono-,
The embodiment of the present invention provides a kind of tv fault information uploading method, specifically as shown in Figure 1, comprising:
101, tv fault information reporting device is received in the log information of user interface appointed area, foreground input, and wherein, log information comprises user profile and tv fault information.
Concrete, when TV breaks down, can, by tv fault information reporting to server, so that keeper can locate and problem analysis in time, find in time the problem of appearance, thereby reduce failure rate in the subsequent manufacturing processes of TV.In this process, tv fault information reporting device need to be received in the log information of user interface appointed area, foreground input, and wherein, this log information comprises user profile and fault message.
Concrete, this foreground user interface is pre-configured in TV, needs before use to call this foreground user interface, and a kind of possible implementation comprises:
Receive the first indication information;
According to the first indication information, call foreground user interface, wherein, this foreground user interface comprises user profile input area and tv fault information input area.
It should be noted that, this first indication information may be to produce after triggering the first button pre-configured in TV remote controller by user, this first button may be a digital keys in TV remote controller ten key, also may be the combination of the several digital keys in ten key, the embodiment of the present invention is not done concrete restriction to this, after the first button is triggered, this tv fault information reporting device can obtain the first indication information.
Certainly, may call by other means foreground user interface, the embodiment of the present invention is not done concrete restriction to this yet.
Exemplary, provide a kind of foreground user interface schematic diagram here, specifically as shown in Figure 2, comprise user profile, for example: telephone number, also comprises fault message, for example: problem types, application, problem are described.Problem types in foreground user interface schematic diagram shown in Fig. 2 and application can be chosen in the drop-down list on right side, while configuring foreground user interface, and pre-configured conventional problem types and application, and with drop-down tabular form storage; Certainly, can be also that user manually inputs problem types and application, the embodiment of the present invention is not done concrete restriction to this.
It should be noted that, Fig. 2 is only exemplary a kind of foreground user interface schematic diagram that provides, and the configuration while dispatching from the factory according to TV is different, and foreground user interface may be also other form, and the embodiment of the present invention is not done concrete restriction to this.Only illustrating in the user interface of foreground can input journal information, and this log information comprises user profile and tv fault information.
102, tv fault information reporting device sends log information to server.
Concrete, after being received in the log information of user interface appointed area, foreground input, click " uploading daily record " button as shown in Figure 2, tv fault information reporting device will send this log information to server, keeper is by this server of access, can locate in time the failure problems occurring with analysis user in TV use procedure, thereby find in time the problem occurring, and then can in follow-up TV manufacture process, avoid occurring Similar Problems as far as possible, further reduce tv fault rate.
The embodiment of the present invention provides a kind of tv fault information uploading method, comprising: be received in the log information of user interface appointed area, foreground input, wherein, described log information comprises user profile and tv fault information; Send described log information to server.Based on a kind of tv fault information uploading method provided by the invention and device, because tv fault information reporting device can obtain tv fault information according to the log information in the input of user interface appointed area, foreground and directly report server, can directly report tv fault information by intelligent television, and then keeper can be located and problem analysis in time, find in time the problem occurring, strengthened terminal and user's interaction capabilities.
Embodiment bis-,
The embodiment of the present invention provides a kind of tv fault information uploading method, specifically as shown in Figure 3, comprising:
301, tv fault information reporting device obtains the first indication information.
Concrete, when TV breaks down, can, by tv fault information reporting to server, so that keeper can locate and problem analysis in time, find in time the problem of appearance, thereby reduce failure rate in the subsequent manufacturing processes of TV.In this process, tv fault information reporting device need to determine when reporting fault information.
In a kind of tv fault information uploading method that the embodiment of the present invention provides, tv fault information reporting device is opened the process of tv fault information reporting by receiving the first indication information.This first indication information is used to indicate and calls foreground user interface.
Wherein, this first indication information may be to produce after triggering the first button pre-configured in TV remote controller by user, this first button may be a digital keys in TV remote controller ten key, also may be the combination of the several digital keys in ten key, the embodiment of the present invention is not done concrete restriction to this, after the first button is triggered, this tv fault information reporting device can obtain the first indication information.
302, tv fault information reporting device calls foreground user interface according to the first indication information, and wherein, this foreground user interface comprises user profile input area and tv fault information input area.
Concrete, this foreground user interface is the display interface that user fills in tv fault information, comprises user profile input area and tv fault information input area.Fig. 2 has provided a kind of foreground user interface schematic diagram, and the embodiment of the present invention does not repeat them here.
303, tv fault information reporting device is received in the log information of user interface appointed area, foreground input, and wherein, log information comprises user profile and tv fault information.
Concrete, after tv fault information reporting device recalls foreground user interface, user can input relevant user profile and tv fault information in this foreground user interface, now, tv fault information reporting device receives user at the log information of user interface appointed area, foreground input, comprises user profile and tv fault information.
304, tv fault information reporting device sends log information to server.
Concrete, after being received in the log information of user interface appointed area, foreground input, click " uploading daily record " button as shown in Figure 2, tv fault information reporting device will send this log information to server, keeper is by this server of access, can locate in time the failure problems occurring with analysis user in TV use procedure, thereby find in time the problem occurring, and then can in follow-up TV manufacture process, avoid occurring Similar Problems as far as possible, further reduce tv fault rate.
The embodiment of the present invention provides a kind of tv fault information uploading method, comprising: be received in the log information of user interface appointed area, foreground input, wherein, described log information comprises user profile and tv fault information; Send described log information to server.Based on a kind of tv fault information uploading method provided by the invention and device, because tv fault information reporting device can obtain tv fault information according to the log information in the input of user interface appointed area, foreground and directly report server, can directly report tv fault information by intelligent television, and then keeper can be located and problem analysis in time, find in time the problem occurring, strengthened terminal and user's interaction capabilities.
Embodiment tri-,
The invention provides a kind of tv fault information reporting device 400, specifically as shown in Figure 4, tv fault information reporting device 400 comprises: receiving element 401, transmitting element 402.
Receiving element 401, for being received in the log information of user interface appointed area, foreground input, wherein, log information comprises user profile and tv fault information.
Transmitting element 402, for sending log information that receiving element 401 receives to server.
Further, as shown in Figure 5, tv fault information reporting device 400 also comprises: acquiring unit 403, call unit 404.
Acquiring unit 403, for be received in the log information of user interface appointed area, foreground input at receiving element 401 before, obtains the first indication information;
Call unit 404, for calling foreground user interface according to the first indication information, wherein, foreground user interface comprises user profile input area and tv fault information input area.
Preferably, the first indication information is to produce after the first button pre-configured in TV remote controller is triggered.
Acquiring unit 403 obtains the first indication information and specifically comprises:
After the first button is triggered, obtain the first indication information.
In a kind of possible implementation, user profile comprises: telephone number.
Tv fault information comprises: problem types, application, problem are described.
Concrete, by tv fault information reporting device, carrying out the method for tv fault information reporting can reference example one and the description of embodiment bis-, and the embodiment of the present invention does not repeat them here.
The embodiment of the present invention provides a kind of tv fault information reporting device, comprising: receiving element is received in the log information of user interface appointed area, foreground input, and wherein, log information comprises user profile and tv fault information; Transmitting element sends the log information of receiving element reception to server.A kind of tv fault information reporting device providing based on the embodiment of the present invention, because tv fault information reporting device can obtain tv fault information according to the log information in the input of user interface appointed area, foreground and directly report server, can directly report tv fault information by intelligent television, and then keeper can be located and problem analysis in time, find in time the problem occurring, strengthened terminal and user's interaction capabilities.
Those skilled in the art can be well understood to, for convenience and simplicity of description, only the division with above-mentioned each functional module is illustrated, in practical application, can above-mentioned functions be distributed and by different functional modules, completed as required, the internal structure that is about to device is divided into different functional modules, to complete all or part of function described above.The specific works process of the device of foregoing description, can, with reference to the corresponding process in preceding method embodiment, not repeat them here.
In the several embodiment that provide in the application, should be understood that disclosed apparatus and method can realize by another way.For example, device embodiment described above is only schematic.Another point, shown or discussed coupling each other or direct-coupling can be by some interfaces, the indirect coupling of device can be electrically, machinery or other form.
Unit as separating component explanation can or can not be also physically to separate, and the parts that show as unit can be a physical location or a plurality of physical location, can be positioned at a place, or also can be distributed to a plurality of different local.Can select according to the actual needs some or all of unit wherein to realize the object of the present embodiment scheme.
In addition, each functional unit in each embodiment of the present invention can be integrated in a processing unit, can be also that the independent physics of unit exists, and also can be integrated in a unit two or more unit.Above-mentioned integrated unit both can adopt the form of hardware to realize, and also can adopt the form of SFU software functional unit to realize.
If the form of SFU software functional unit of usining integrated unit realizes and during as production marketing independently or use, can be stored in a read/write memory medium.Understanding based on such, the all or part of of the part that technical scheme of the present invention contributes to prior art in essence in other words or this technical scheme can embody with the form of software product, this software product is stored in a storage medium, comprise that some instructions are with so that an equipment (can be single-chip microcomputer, chip etc.) or processor (processor) are carried out all or part of step of each embodiment method of the present invention.And aforesaid storage medium comprises: various media that can be program code stored such as USB flash disk, portable hard drive, read-only memory (ROM, Read-Only Memory), random access memory (RAM, Random Access Memory), magnetic disc or CDs.
Above; be only the specific embodiment of the present invention, but protection scope of the present invention is not limited to this, is anyly familiar with those skilled in the art in the technical scope that the present invention discloses; can expect easily changing or replacing, within all should being encompassed in protection scope of the present invention.Therefore, protection scope of the present invention should be as the criterion with the protection range of claim.
Claims (8)
1. a tv fault information uploading method, is characterized in that, described method comprises:
The log information that is received in the input of user interface appointed area, foreground, wherein, described log information comprises user profile and tv fault information;
Send described log information to server.
2. method according to claim 1, is characterized in that, before the described log information that is received in user interface appointed area, foreground input, also comprises:
Obtain the first indication information;
According to described the first indication information, call described foreground user interface, wherein, described foreground user interface comprises user profile input area and tv fault information input area.
3. method according to claim 2, is characterized in that, described the first indication information is to produce after the first button pre-configured in TV remote controller is triggered;
Described first indication information that obtains specifically comprises:
After described the first button is triggered, obtain described the first indication information.
4. according to the method in claim 2 or 3, it is characterized in that, described user profile comprises:
Telephone number;
Described tv fault information comprises:
Problem types, application, problem are described.
5. a tv fault information reporting device, is characterized in that, described tv fault information reporting device comprises: receiving element, transmitting element;
Described receiving element, for being received in the log information of user interface appointed area, foreground input, wherein, described log information comprises user profile and tv fault information;
Described transmitting element, for sending log information that described receiving element receives to server.
6. tv fault information reporting device according to claim 5, is characterized in that, also comprises: acquiring unit, call unit;
Described acquiring unit, for be received in the log information of user interface appointed area, foreground input at described receiving element before, obtains the first indication information;
Described call unit, for calling described foreground user interface according to described the first indication information, wherein, described foreground user interface comprises user profile input area and tv fault information input area.
7. tv fault information reporting device according to claim 6, is characterized in that, described the first indication information is to produce after the first button pre-configured in TV remote controller is triggered;
Described acquiring unit obtains the first indication information and specifically comprises:
After described the first button is triggered, obtain described the first indication information.
8. according to the tv fault information reporting device described in claim 6 or 7, it is characterized in that, described user profile comprises:
Telephone number;
Described tv fault information comprises:
Problem types, application, problem are described.
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| CN201310662598.6A CN103702115A (en) | 2013-12-06 | 2013-12-06 | Method and device for reporting TV fault information |
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| CN104683795A (en) * | 2015-02-15 | 2015-06-03 | 四川长虹电器股份有限公司 | Intelligent television failure diagnosis system and diagnosis method with remote reporting function |
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| CN112235638A (en) * | 2020-10-10 | 2021-01-15 | 深圳创维－Rgb电子有限公司 | Abnormal information positioning method, system, server and storage medium |
| CN112542116A (en) * | 2020-12-14 | 2021-03-23 | 四川长虹电器股份有限公司 | Method for rapidly positioning display fault of TCONLESS liquid crystal display television |
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