CN102510538A - Method and device for processing abnormal state and television - Google Patents

Abstract

The invention discloses an abnormal state processing method, device and television. The method includes: acquiring abnormal state information of the television; and storing the abnormal state information. Through the present invention, when the TV has an abnormal state, for example, when the user operates the TV abnormally or the user cannot use a certain function of the TV under certain circumstances, the system will record the current state and return it via the network. Pass it to the developer, the developer can improve the TV system based on the recorded information, and upload the perfected software to the designated website for users to download by themselves. After the user downloads the perfected software and upgrades the corresponding TV system, the can solve the problems it encounters.

Description

Abnormal state processing method, device and television

technical field

The invention relates to the field of televisions, in particular to a method and device for processing abnormal states and a television.

Background technique

At present, TV technology is developing rapidly, and whether it is Internet TV, smart TV or 3D TV, rapid technical updates are carried out in a monthly cycle. In this way, the functions of the TV system are becoming more and more powerful, but the development cycle is correspondingly becoming shorter and shorter. Some problems related to system stability or system loopholes encountered in user operations are difficult to find in time during development. .

Due to the powerful functions of the television, more and more functions can be selected by the user, thereby making its operation more and more complicated, and even some unpredictable situations may occur. For example, digital TV in my country has not been widely promoted, and CATV is still used in some areas, so non-standard TV signals may appear, or, with the abundance of playback equipment, compatibility between various playback equipment and TV sets may also exist In addition, certain special operations of the TV set by the user often cause problems such as TV system operation errors. Usually, the above-mentioned problems need to be solved by after-sales personnel on site, which will undoubtedly increase the cost of after-sales maintenance. At the same time, it takes a long time to solve the problem, seriously affecting the normal use of users.

Contents of the invention

The object of the present invention is to provide a method, device and TV set for abnormal state processing, which can record the TV set when the TV set is abnormal, such as when the program runs wrong or the temperature, current, and voltage of the circuit components are not within the normal operating range. Download the current error type and related data. When there is a network connection, you can feed back the record to the developer for the developer to improve the system stability of the TV.

In order to achieve the purpose of the present invention, the present invention adopts the following technical solutions to realize:

A method for handling an abnormal state, comprising:

Obtain abnormal status information of the TV;

The abnormal state information is stored.

Preferably, the method for obtaining abnormal state information of the TV set includes:

Detect the operating temperature of the main electronic components in the internal circuit of the TV, and obtain the corresponding abnormal state information if the operating temperature is outside the normal range.

Preferably, the abnormal state information includes TV model, failure time, actual temperature value, component model.

Preferably, detecting the operating temperature of the main electronic components of the internal circuit of the TV, if the operating temperature is outside the normal range, after performing the step of obtaining the corresponding abnormal state information, it also includes:

Close system processes related to the electronic component.

Preferably, the method for obtaining abnormal state information of the TV set includes:

According to the user's manipulation, it is detected whether the manipulation information value set by the user is within the normal range, and if not, the corresponding abnormal state information is obtained.

Preferably, the method for obtaining abnormal state information of the TV set includes:

When connecting with an external device, it is detected whether the external device is compatible with the television, and if not, corresponding abnormal state information is obtained.

Preferably, after storing the abnormal state information, the abnormal state processing method further includes:

Send the abnormal state information to the remote central server through the network.

Preferably, after sending the abnormal state information to the remote central server through the network, it also includes:

Delete local exception status information.

An abnormal state processing device, comprising:

An abnormal state information acquisition device, used to obtain abnormal state information of the television;

A storage device is used for storing the abnormal state information.

Preferably, the method for obtaining the abnormal state information of the TV set by the abnormal state information acquisition device includes:

The operating temperature of the main electronic components in the internal circuit of the TV is detected and judged, and if the operating temperature is outside the normal range, the corresponding abnormal state information is obtained.

Preferably, the abnormal state information includes TV model, failure time, actual temperature value, component model.

Preferably, the abnormal state information acquisition device detects the operating temperature of the main electronic components of the internal circuit of the television and judges that if the operating temperature is outside the normal range, after performing the step of obtaining the corresponding abnormal state information, it also includes:

Close system processes related to the electronic component.

Preferably, the method for obtaining the abnormal state information of the TV set by the abnormal state information acquisition device includes:

According to the user's manipulation, the abnormal state information obtaining device detects whether the manipulation information value set by the user is within a normal range, and if not, obtains the corresponding abnormal state information.

Preferably, the method for obtaining the abnormal state information of the TV set by the abnormal state information acquisition device includes:

When the television is connected to an external device, the abnormal state information obtaining means detects whether the external device is compatible with the television, and if not, obtains corresponding abnormal state information.

Preferably, the abnormal state processing device further includes:

The transmission device is used to send the abnormal state information stored in the storage device to the remote central server through the network.

Preferably, after the transmission device sends the abnormal state information stored in the storage device to the remote central server, it is further configured to delete the abnormal state information stored in the storage device.

A television, comprising the abnormal state processing device as described above, said device comprising:

An abnormal state information acquisition device, used to obtain abnormal state information of the television;

A storage device is used for storing the abnormal state information.

It can be seen from the above-mentioned technical solution of the present invention that when an abnormal state occurs on the TV, for example, when an abnormal situation occurs when the user operates the TV or the user cannot use a certain function of the TV under certain circumstances, the system will update the current state to Record it and send it back to the developer through the network. The developer can improve the TV system according to the recorded information, and upload the improved software to the designated website for users to download by themselves. Users can download and upgrade the improved software by themselves After installing the corresponding TV system, the problems encountered can be solved. Therefore, no matter the TV encounters a circuit problem or a system problem when it is working, the TV will record the abnormal state and feed back the abnormal state information to the developer for the developer to improve the performance of the TV. If there is a problem with the circuit , After receiving the feedback, the developer will promptly eliminate hidden dangers in the circuit. If there is a problem with the system, the developer will update the upgrade file in time, so as to ensure that the user can use the TV safely and conveniently, and improve the user experience.

Description of drawings

Fig. 1 is a schematic flow chart of an abnormal state processing method provided by the present invention;

Fig. 2 is a schematic diagram of a flow chart of acquiring TV abnormal state information provided by an embodiment of the present invention;

Fig. 3 is a schematic diagram of the sending process of television abnormal state information provided by an embodiment of the present invention;

Fig. 4 is a schematic structural diagram of an abnormal state processing device provided by the present invention.

The realization of the purpose of the present invention, functional characteristics and excellent effects will be further described below in conjunction with specific embodiments and accompanying drawings.

Detailed ways

The technical scheme of the present invention will be described in further detail below in conjunction with the accompanying drawings and specific examples, so that those skilled in the art can better understand the present invention and implement it, but the examples given are not intended to limit the present invention .

As shown in Figure 1, a method for processing an abnormal state provided by the present invention includes the following steps:

S101. Obtain abnormal state information of the television;

S102. Store the abnormal state information.

When there is an abnormal state in the TV system, such as an abnormal situation in the internal circuit of the TV, an abnormal situation when the user operates the TV, or the user cannot use a certain function of the TV under certain circumstances, the TV system obtains the abnormal state of the TV. State information, and store the abnormal state information in a local storage device at the same time. TV after-sales maintenance personnel can regularly recycle the abnormal state information in the storage device and analyze it accordingly, so as to deal with various abnormal situations in the TV system, and then send the solution to the user through various channels, such as The upgraded software can be uploaded to a special website for users to download.

In a preferred embodiment, after storing the abnormal state information, the abnormal state processing method further includes:

S103. Send the abnormal state information to the remote central server through the network.

In addition to obtaining the abnormal state information from the storage device of the user's TV system by the after-sales maintenance personnel, the present invention can also send the abnormal state information to a remote central server through the network, and the central server is used to Collect abnormal status information distributed in multiple different TV systems for analysis and processing by developers.

Wherein, more preferably, after sending the abnormal state information to the remote central server through the network, it also includes:

S104. Delete the local abnormal state information.

After sending the abnormal state information to the remote central server through the network, deleting the local abnormal state information can save the capacity of the local storage device.

In a preferred implementation manner, the method for obtaining abnormal state information of a TV set includes:

Detect the operating temperature of the main electronic components in the internal circuit of the TV, and obtain the corresponding abnormal state information if the operating temperature is outside the normal range.

Wherein, the abnormal state information includes, but is not limited to, the TV model, failure time, actual temperature value, and component models.

In this preferred implementation mode, the operating temperature of the main electronic components of the internal circuit of the TV is detected. If the operating temperature is outside the normal range, after the step of obtaining the corresponding abnormal state information is performed, more preferably, the method Also include the following steps:

Close system processes related to the electronic component.

For the internal circuit of the TV, the circuit integration of the existing TV is getting higher and higher. With the reduction of the IC volume and the increase of the function of the TV, the heat generation of the IC and the circuit components is getting bigger and bigger. . These ICs or key components that generate a lot of heat are often the key parts of the TV system. If their temperature exceeds the rated range, the components will be damaged and the TV system will not work. If a temperature sensor is used to monitor the operating temperature of the IC or components in real time, once the operating temperature is detected to exceed the preset normal range value, the system will automatically shut down some processes, for example, the process is related to the electronic components system process, so as to reduce the heat generation of these components, and at the same time, record the detected abnormal state information, for example, the abnormal state information is a specific temperature value, and store it in the storage device, and then transmit it to Developers are for developers to further optimize the TV system or improve the internal circuits of the TV.

In the second preferred implementation manner, the method for obtaining abnormal state information of the TV set includes:

According to the user's manipulation, it is detected whether the manipulation information value set by the user is within the normal range, and if not, the corresponding abnormal state information is obtained.

For the TV system workflow, if the TV system wants to work normally, it needs to make some relevant judgments based on the user's manipulation. For example, when the user increases or decreases the volume, the television system will determine whether the value of the manipulation information set by the user is smaller than a preset minimum value or greater than a preset maximum value. If the TV system is running under normal conditions, there is no need to make any records. Once the system detects that the operation is under abnormal conditions, it will record the abnormal state information, and at the same time, related parameters can be recorded together and stored in In the storage device, this can reduce the frequent reading and writing of the storage device and the capacity requirement of the storage device. Afterwards, the TV system can also transmit the data in the storage device to the remote central server through the network for analysis and solution by developers. When the relevant issues come out and are completed, the developer can put the new upgrade package on the designated website for users to download and upgrade.

In another preferred implementation manner, the method for obtaining abnormal state information of the TV set includes:

When connecting with an external device, it is detected whether the external device is compatible with the television, and if not, corresponding abnormal state information is acquired.

For example, when a user connects a TV with a player or a PC and watches a video through a VGA channel or an HDMI channel, due to compatibility issues, abnormalities such as device identification errors or poor recognition results may occur. At this time, the TV Once the computer system detects this abnormal state, it will record and store the corresponding abnormal state information in the storage device, such as whether the HotPlug is normal, whether the EDID is normal, whether the HDCP KEY is normal, whether the row and field synchronization is normal, etc., and at the same time, It is also possible to transmit the abnormal state information to the remote central server through the network, so that after developers see the abnormal state information, they can improve the TV system functions according to the information, and put the modified upgrade package in the specified The website is for users to download and upgrade.

Of course, the abnormal status information of the TV system includes other situations in addition to the above-mentioned embodiments. Various abnormal statuses of the TV system can be collected, recorded and stored, and processed by developers. .

As shown in FIG. 2 , it is a schematic diagram of a flow for obtaining abnormal state information of a television provided by an embodiment of the present invention, and the flow includes the following steps:

S1. The sensor monitors in real time whether the values of the main components of the circuit are within the normal working range.

S2, judging whether the system is running normally.

S3. When an abnormal working state is detected, the system automatically records the error state and related data.

S4. Store the record, and exit the record.

S5. The system continues to run.

Figure 3 is a schematic diagram of the sending process of TV abnormal state information provided by the embodiment of the present invention, and the process includes the following steps:

S11: Determine whether there is data in the storage device.

S12: Check whether the network connection is normal.

S13: Return the data in the memory.

S14: Check whether the return is successful.

S15: delete the data in the memory.

S16: Exit.

As shown in Figure 4, the present invention also provides an abnormal state processing device, which includes:

Abnormal state information acquisition device 10, used to obtain abnormal state information of the TV set;

The storage device 20 is configured to store the abnormal state information.

When an abnormal state occurs in the television system, for example, an abnormal situation occurs in the internal circuit of the television, an abnormal situation occurs when the user operates the television, or a certain function of the television cannot be used by the user under certain circumstances, the abnormal state information acquisition device 10 obtains the TV The abnormal state information of the machine is stored in the local storage device 20 at the same time. TV after-sales maintenance personnel can regularly recover the abnormal state information in the storage device 20 and analyze it accordingly, so as to deal with various abnormal situations in the TV system, and then send the solutions to users through various channels. For example, the upgraded software can be uploaded to a special website for users to download.

In a preferred embodiment, the abnormal state processing device further includes:

The transmission device 30 is configured to send the abnormal state information stored in the storage device 20 to a remote central server through the network.

In addition to obtaining the abnormal state information from the user's TV system storage device 20 by the after-sales maintenance personnel, the present invention can also send the abnormal state information to the remote central server through the network according to the transmission device 30, so The above-mentioned central server is used to collect abnormal state information distributed in multiple different television systems for analysis and processing by developers.

More preferably, after the transmission device 30 sends the abnormal state information stored in the storage device 20 to the remote central server, it is also used to delete the abnormal state information stored in the storage device 20, Deleting the local abnormal state information can save the capacity of the local storage device 20 .

In a preferred implementation manner, the method for obtaining the abnormal state information of the TV set by the abnormal state information acquisition device 10 includes:

Detect and judge the operating temperature of the main electronic components in the internal circuit of the TV. If the operating temperature is outside the normal range, obtain the corresponding abnormal state information, wherein the abnormal state information includes the TV model, failure time, actual temperature value, part number.

The abnormal state information acquisition device 10 detects and judges the operating temperature of the main electronic components of the internal circuit of the television. If the operating temperature is outside the normal range, after performing the step of obtaining the corresponding abnormal state information, it also includes:

Close system processes related to the electronic component.

For the internal circuit of the TV, the circuit integration of the existing TV is getting higher and higher. With the reduction of the IC volume and the increase of the function of the TV, the heat generation of the IC and the circuit components is getting bigger and bigger. . These ICs or key components that generate a lot of heat are often the key parts of the TV system. If their temperature exceeds the rated range, the components will be damaged and the TV system will not work. If a temperature sensor is used to monitor the operating temperature of the IC or components in real time, once it is detected that the operating temperature exceeds the preset normal range value, the system will automatically shut down some processes, for example, the process is related to the electronic components Related system processes, so as to reduce the generation of heat of these components and parts, at the same time, record the abnormal state information detected, for example, the abnormal state information is a specific temperature value, and store it in the storage device 20, it can also be passed later The network is sent to the developer for the developer to further optimize the TV system or improve the internal circuit of the TV.

In the second preferred implementation manner, the method for the abnormal state information obtaining device 10 to obtain the abnormal state information of the TV includes:

According to the user's manipulation, the abnormal state information acquisition device 10 detects whether the manipulation information value set by the user is within a normal range, and if not, acquires the corresponding abnormal state information.

For the TV system workflow, if the TV system wants to work normally, it needs to make some relevant judgments based on the user's manipulation. For example, when the user increases or decreases the volume, the television system will determine whether the value of the manipulation information set by the user is smaller than a preset minimum value or greater than a preset maximum value. If the TV system is running under normal conditions, there is no need to make any records. Once the system detects that the operation is under abnormal conditions, it will record the abnormal state information, and at the same time, related parameters can be recorded together and stored in In the storage device 20 , this can reduce the frequent reading and writing of the storage device 20 and the capacity requirement of the storage device 20 . Afterwards, the television system can also transmit the data in the storage device 20 to a remote central server through the network for analysis and solution by developers. When the relevant issues come out and are completed, the developer can put the new upgrade package on the designated website for users to download and upgrade.

In another preferred implementation manner, the method for the abnormal state information acquisition device 10 to obtain the abnormal state information of the TV includes:

When the television is connected to an external device, the abnormal state information obtaining device 10 detects whether the external device is compatible with the television, and if not, obtains corresponding abnormal state information.

For example, when a user connects a TV with a player or a PC and watches a video through a VGA channel or an HDMI channel, due to compatibility issues, abnormalities such as device identification errors or poor recognition results may occur. At this time, the TV Once the computer system detects this abnormal state, it will record and store the corresponding abnormal state information in the storage device 20, such as whether the HotPlug is normal, whether the EDID is normal, whether the HDCP KEY is normal, and whether the row and field synchronization is normal, etc., and at the same time , can also transmit the abnormal state information to the remote central server through the network, so that developers can improve the TV system function according to the information after seeing the abnormal state information, and put the modified upgrade package in the specified The website for users to download and upgrade.

In addition, the present invention also provides a TV set, including the above-mentioned abnormal state processing device, continue to refer to Figure 4, the device includes:

Abnormal state information acquisition device 10, used to obtain abnormal state information of the TV set;

The storage device 20 is configured to store the abnormal state information.

In addition, the abnormal state processing device also includes a transmission device 30, and the transmission device 30 is used to send the abnormal state information stored in the storage device 20 to a remote central server for analysis and processing by developers. . For the detailed introduction of the above-mentioned abnormal state information acquisition device 10 , storage device 20 and transmission device 30 , please refer to the above.

The abnormal state processing device included in the TV set, when an abnormal state occurs in the TV set, for example, when an abnormal state occurs when the user operates the TV set or the user cannot use a certain function of the TV set under certain circumstances, the system will update the current state Record it and send it back to the developer through the network. The developer can improve the TV system according to the recorded information, and upload the improved software to the designated website for users to download by themselves. Users can download and upgrade the improved software by themselves After installing the corresponding TV system, the problems encountered can be solved.

The above descriptions are only preferred embodiments of the present invention, and are not intended to limit the patent scope of the present invention. Any equivalent structure or equivalent process transformation made by using the description of the present invention and the contents of the accompanying drawings, or directly or indirectly used in other related All technical fields are equally included in the scope of patent protection of the present invention.

Claims (17)

1. an abnormal state processing method is characterized in that, comprising:

Obtain the abnormality information of television set;

Said abnormality information is stored.

2. abnormal state processing method as claimed in claim 1 is characterized in that, the said method of obtaining the abnormality information of television set comprises:

Detect the working temperature of the main electronic devices and components of television set internal circuit, if working temperature outside normal range value, is then obtained corresponding abnormality information.

3. abnormal state processing method as claimed in claim 2 is characterized in that, said abnormality information comprises television type number, fault time, actual temperature value, components and parts model.

4. abnormal state processing method as claimed in claim 2; It is characterized in that, detect the working temperature of the main electronic devices and components of television set internal circuit, if working temperature is outside normal range value; Then after corresponding this step of abnormality information is obtained in execution, also comprise:

Close the system process relevant with these electronic devices and components.

5. abnormal state processing method as claimed in claim 1 is characterized in that, the said method of obtaining the abnormality information of television set comprises:

According to controlling of user, whether that detects that the user sets controls the value of information and is in the normal range value, if not, then obtains corresponding abnormality information.

6. abnormal state processing method as claimed in claim 1 is characterized in that, the said method of obtaining the abnormality information of television set comprises:

When being connected with external equipment, detect this external equipment and television set and whether have compatibility, if not, then obtain corresponding abnormality information.

7. abnormal state processing method as claimed in claim 1 is characterized in that, after said abnormality information is stored, also comprises:

Said abnormality information is sent to the central server of far-end through network.

8. abnormal state processing method as claimed in claim 7 is characterized in that, after through network said abnormality information being sent to the central server of far-end, also comprises:

The abnormality information that deletion is local.

9. an abnormality processing unit is characterized in that, comprising:

The abnormality information acquisition device is used to obtain the abnormality information of television set;

Storage device is used to store said abnormality information.

10. abnormality processing unit as claimed in claim 9 is characterized in that, the method that said abnormality information acquisition device obtains the abnormality information of television set comprises:

Detect the working temperature and the judgement of the main electronic devices and components of television set internal circuit, if working temperature outside normal range value, is then obtained corresponding abnormality information.

11. abnormality processing unit as claimed in claim 10 is characterized in that, said abnormality information comprises television type number, fault time, actual temperature value, components and parts model.

12. abnormality processing unit as claimed in claim 10; It is characterized in that; Said abnormality information acquisition device detects the working temperature of the main electronic devices and components of television set internal circuit and judges; If working temperature outside normal range value, then after corresponding this step of abnormality information is obtained in execution, also comprises:

Close the system process relevant with these electronic devices and components.

13. abnormality processing unit as claimed in claim 9 is characterized in that, the method that said abnormality information acquisition device obtains the abnormality information of television set comprises:

According to controlling of user, whether said abnormality information acquisition device detects that the user sets controls the value of information and is in the normal range value, if not, then obtains corresponding abnormality information.

14. abnormality processing unit as claimed in claim 9 is characterized in that, the method that said abnormality information acquisition device obtains the abnormality information of television set comprises:

When television set was connected with external equipment, said abnormality information acquisition device detected this external equipment and whether television set has compatibility, if not, then obtained corresponding abnormality information.

15. abnormality processing unit as claimed in claim 9 is characterized in that, also comprises:

Transmitting device is used for through network the said abnormality information that is stored in storage device being sent to the central server of far-end.

16. abnormality processing unit as claimed in claim 15; It is characterized in that; Said transmitting device also is used for deleting the abnormality information that is stored in storage device after the said abnormality information that is stored in the storage device is sent to the central server of far-end.

17. a television set is characterized in that, comprises like the arbitrary described abnormality processing unit of claim 9 to 16.

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