CN103329155A - Relay device, ATM system, information relay method, and program - Google Patents

Abstract

The relay device (300) is installed between the ATM (100) and the settlement system processing device (200), and relays ATM information sent from the ATM (100) to the settlement system processing device (200). Types of ATM information include settlement system information indicating details of cash transactions at the ATM (100), and failure information indicating that a failure has occurred at the ATM (100). The relay device (300) transmits the ATM information to the settlement system processing device (200) when the ATM information is settlement system information. In addition, the relay device (300) transmits the ATM information to the management terminal (400) when the ATM information is failure information. For example, the relay device (300) sends the settlement system information to the management terminal (400), but does not send the failure information to the settlement system processing device (200).

Description

Relay device, ATM system, information relay method and program

technical field

The present invention relates to a relay system, an ATM system, an information relay method and a program arranged between an ATM (Automatic Teller Machine, automatic teller machine) and a settlement system processing device.

Background technique

When an ATM installed in a financial institution performs cash withdrawal, it transmits settlement system information indicating the contents to the settlement system processing device of the financial institution. The settlement system processing device manages the processing performed at the ATM using the transmitted settlement system information.

Also, malfunctions sometimes occur at ATMs. In this case, the ATM sends the failure information to the settlement system processing device. When the settlement system processing device receives the failure information, it generates information indicating that a failure has occurred, and outputs the generated information to a management terminal provided separately from the settlement system processing device. The management terminal performs processing based on the received information.

On the other hand, as a technique related to a financial system used in a financial institution, there is a technique described in Patent Document 1, for example. This technique relates to a gateway system with good scalability, and is a technique of analyzing the content of a received message to determine a destination of the message.

Prior art literature

patent documents

Patent Document 1: JP Unexamined Publication No. 2010-239494

Summary of the invention

The problem to be solved by the invention

When a malfunction occurs in the ATM, it is necessary to accurately grasp the content of the malfunction. However, when processing based on the information generated by the settlement system processing device, there is a possibility that noise is carried in the data during the processing of the settlement system processing device, so it is impossible to accurately grasp the information sent from the ATM. Possibility of relevant information.

Contents of the invention

The object of the present invention is to be able to accurately grasp the information related to the failure transmitted from ATM.

means to solve the problem

According to the present invention, a kind of relay device is provided, is arranged between ATM and settlement system processing device, wherein, possesses: information receiving unit, it receives the ATM information that is sent from described ATM to described settlement system processing device; Information judgment A unit that judges the type of the ATM information; a settlement system information sending unit that sends the ATM information to the settlement system processing device when the information judgment unit judges that the ATM information is settlement system information; and A failure information sending unit, which sends the ATM information to the management terminal when the information judging unit judges that the ATM information is failure information indicating that a failure has occurred in the ATM.

According to the present invention, an ATM system is provided, comprising: an ATM; a settlement system processing device communicating with the ATM; a relay device arranged between the ATM and the settlement system processing device; A management terminal for communicating with a relay device, the relay device is equipped with: an information receiving unit, which receives the ATM information sent from the ATM to the processing device of the settlement system; an information judgment unit, which judges the type of the ATM information; Settlement system information sending unit, which sends the ATM information to the settlement system processing device when the information judging unit judges that the ATM information is settlement system information; When the unit determines that the ATM information is failure information indicating that the ATM has failed, it sends the ATM information to the management terminal.

According to the present invention, there is provided an information relay method, which relays information using a relay device arranged between the ATM and the processing device of the settlement system, wherein the ATM is provided between the processing device of the settlement system The relay device receives the ATM information sent from the ATM to the settlement system processing device, the relay device judges the type of the ATM information, and the relay device determines that the ATM information is settlement system information , the ATM information is sent to the processing device of the settlement system, and the relay device sends the ATM information to the management terminal when it is judged that the ATM information is fault information indicating that a fault has occurred in the ATM.

According to the present invention, a kind of program is provided, is used for being arranged in the relay device between ATM and settlement system processing device, wherein, make described relay device have following function: receive from described ATM and send to described settlement system processing The function of the ATM information of the device; the function of judging the type of the ATM information; when the ATM information is settlement system information, the function of sending the ATM information to the settlement system processing device; and when the ATM information is Indicates the function of sending the ATM information to the management terminal when the ATM has fault information.

Invention effect

According to the present invention, the management terminal can accurately grasp the fault-related information sent from the ATM.

Description of drawings

The above object, and other objects, features, and advantages will become more apparent from the preferred embodiments described below and the accompanying drawings below.

FIG. 1 is a block diagram showing the functional configuration of the ATM system according to the first embodiment.

FIG. 2 is a block diagram showing a functional configuration of a relay device.

FIG. 3 is a block diagram showing the functional configuration of the management terminal.

FIG. 4 is a diagram showing an example of information stored in a conversion information storage unit in a table format.

Fig. 5 is a diagram showing an example of information stored in an ATM detailed storage unit in a table format.

FIG. 6 is a flowchart showing first processing performed by the relay device.

FIG. 7 is a flowchart showing a second process performed by the relay device.

FIG. 8 is a flowchart showing processing performed by the management terminal.

9 is a block diagram showing a functional configuration of a management terminal included in the ATM system according to the second embodiment.

Detailed ways

Embodiments of the present invention will be described below using the drawings. In addition, in all drawings, the same code|symbol is attached|subjected to the same component, and description is abbreviate|omitted suitably.

(first embodiment)

FIG. 1 is a block diagram showing the functional configuration of the ATM system according to the first embodiment. This ATM system is a system used in a financial institution and includes: an ATM (Automatic Teller Machine, automatic teller machine) 100, a settlement system processing device 200, a relay device 300, and a management terminal 400. ATM100 is respectively installed in several stores of a financial institution. The settlement system processing device 200 manages details of cash transactions handled at the ATM 100 . The relay apparatus 300 is installed between ATM100 and the settlement system processing apparatus 200, and relays the ATM information transmitted from ATM100 to the settlement system processing apparatus 200. As a kind of ATM information, there are settlement system information which shows the details of the cash transaction performed at ATM100, and failure information which shows that ATM100 malfunctioned. When the ATM information is settlement system information, the relay device 300 transmits the ATM information to the settlement system processing device 200 . Moreover, the relay apparatus 300 transmits ATM information to the management terminal 400, when ATM information is failure information. In this embodiment, the relay device 300 also transmits settlement system information to the management terminal 400 , but does not transmit failure information to the settlement system processing device 200 .

The settlement system processing device 200 is installed, for example, in a data center of a financial institution. Moreover, the management terminal 400 is installed in the call center of a financial institution, and outputs the failure status of ATM100 on a display, for example based on the received failure information. By installing the management terminal 400 in the call center, the staff of the call center can easily understand what state the ATM 100 is currently in when there is a call from the communication telephone terminal installed beside the ATM 100 . However, the management terminal 400 may be installed in a data center instead of a call center. In this case, the same information is transmitted to a plurality of management terminals 400 .

In this embodiment, a financial system is equipped with some ATM100. The ATM identification information which distinguishes this ATM100 from other ATM100 is given to ATM100. And the ATM identification information of the ATM100 used as the transmission source of this ATM information is contained in ATM information. In addition, time information indicating the time when the ATM information was generated is also included in the ATM information.

In addition, the communication between the ATM100 and the relay device 300, the communication between the relay device 300 and the settlement system processing device 200, and the communication between the relay device 300 and the management terminal 400 use the same protocol, specifically TCP/IP (Transmission Control Protocol-Internet Protocol, Transmission Control Protocol / Internet Protocol) to carry out.

FIG. 2 is a block diagram showing the functional configuration of the relay device 300 . The relay device 300 includes an information reception unit 310 , an information determination unit 320 , a settlement system information transmission unit 330 , and a failure information transmission unit 340 . The information reception part 310 receives the ATM information transmitted to the settlement system processing apparatus 200 from ATM100. The information judging part 320 judges the type of the ATM information which the information receiving part 310 received. When the information determination unit 320 determines that the ATM information is settlement system information, the settlement system information transmission unit 330 transmits the ATM information to the settlement system processing device 200 . In this embodiment, the information judgment unit 320 also sends the settlement system information to the management terminal 400 . When the information judgment part 320 judges that ATM information is failure information, the failure information transmission part 340 transmits this ATM information to the management terminal 400. The management terminal 400 does not send failure information to the settlement system processing device 200 .

In the present embodiment, the relay device 300 includes a rule storage unit 325 . In this embodiment, the code which shows the content of this ATM information is described in the main text of ATM information. The rule storage unit 325 stores information indicating which type of ATM information the code corresponds to.

In addition, the relay device 300 according to this embodiment includes a response request unit 350 . The response request part 350 regularly transmits the response request information which requests a response to ATM100. And the response request part 350 generates the failure information including the ATM identification information of the said ATM100, when the response to response request information is not returned from ATM100, and transmits to the management terminal 400 via the failure information transmission part 340.

FIG. 3 is a block diagram showing the functional configuration of the management terminal 400 . The management terminal 400 includes an information receiving unit 410, a history storage unit 415, and an output unit 420 (settlement information output unit and detailed information output unit). The information receiving unit 410 receives ATM information transmitted from the relay device 300 . The history storage unit 415 stores the ATM information received by the information receiving unit 410 . The ATM information stored in the history storage unit 415 is stored as log information, for example. When the information receiving unit 410 receives the failure information as the ATM information, the output unit 420 based on the ATM identification information and time information contained in the received failure information and the settlement system information contained in the historical record storage unit 415 The ATM identification information and time information specify and read the settlement system information indicating the transaction performed when the failure indicated by the failure information received by the information receiving unit 410 among the ATM information stored in the history storage unit 415 is read. Then, the output unit 420 outputs the read settlement system information to a display or the like.

In addition, in the present embodiment, the management terminal 400 has a conversion information storage unit 422 . As mentioned above, the code which shows the content of this ATM information is described in the main text of ATM information. The conversion information storage unit 422 stores the code in association with a sentence (detailed information on failure) indicating what the code means. Then, the output unit 420 reads the sentence corresponding to the code contained in the fault information received by the information receiving unit 410 and the code corresponding to the code contained in the settlement system information read by the output unit 420 from the history storage unit 415. statement, and output the read statement to the display, etc.

In addition, in this embodiment, the management terminal 400 has the ATM detail storage part 425. As shown in FIG. The ATM detailed storage unit 425 associates ATM identification information and ATM detailed information corresponding to the ATM identification information, for example, a word indicating an installation place such as a branch name, and stores them in association with each other. And the output part 420 reads the sentence corresponding to the ATM identification information contained in the failure information which the information receiving part 410 received from the ATM detail storage part 425, and outputs the read sentence to a display etc..

In addition, each constituent element of the relay device 300 shown in FIG. 2 and the management terminal 400 shown in FIG. 3 represents a module of a functional unit, and is not a configuration of a hardware unit. The components of the relay device 300 and the management terminal 400 are connected to a CPU of an arbitrary computer, a memory, a program loaded into the memory to realize the components shown in FIG. 2 and FIG. Centering on the interface, it can be realized by any combination of hardware and software. In addition, there are various modification examples of the implementation method and device.

FIG. 4 is a diagram showing an example of information stored in the conversion information storage unit 422 in a table format. The table shown in FIG. 4 corresponds to failure information, and the code of the failure information and the sentence of the failure content indicated by the code are stored in association with each other.

FIG. 5 is a diagram showing an example of information stored in the ATM detail storage unit 425 in a table format. The ATM identification information includes the branch code and the equipment number of the ATM in the branch. Moreover, in the example shown in FIG. 5, the ATM detail storage part 425 associates a branch code and the branch name shown by this branch code, and stores it. However, the ATM detailed storage unit 425 may also store other information.

FIG. 6 is a flowchart showing the first process performed by the relay device 300 . The process shown in FIG. 6 represents the operation when the relay device 300 receives ATM information.

When the information receiving part 310 of the relay apparatus 300 receives ATM information (step S10), the information judgment part 320 judges whether this ATM information is settlement system information or failure information. This judgment can be judged using the code contained in the ATM information (step S20). When the received information is the settlement system information (step S30: Yes), the settlement system information transmission unit 330 transmits the received ATM information to the settlement system processing device 200 and the management terminal 400 (step S40). Moreover, when the received information is failure information (step S30: No), the failure information transmission part 340 transmits the received ATM information to the management terminal 400 (step S50).

FIG. 7 is a flowchart showing the second process performed by the relay device 300 . The process shown in FIG. 7 is the process for judging whether or not ATM100 cannot respond by the relay apparatus 300, and is performed for all ATM100.

The response request part 350 of the relay apparatus 300 regularly transmits a response request to ATM100 (step S110). Then, when there is no response within a certain period of time (step S120: No), it generates failure information as ATM information and transmits it to the management terminal 400 (step S130). The failure information generated here shows that ATM100 cannot respond.

FIG. 8 is a flowchart showing processing performed by the management terminal 400 . When the information reception part 410 of the management terminal 400 receives ATM information from the relay apparatus 300 (step S210), it stores the received ATM information in the history storage part 415 (step S220). Moreover, the information receiving part 410 judges whether the said ATM information is failure information using the code contained in the received ATM information (step S230). Under the situation that the ATM information that receives is failure information (step S230: Yes), information receiving part 410 makes historical record storage part 415 store and represent the information that failure has taken place in this ATM100, on this basis ATM information is output to output unit 420 . The output unit 420 performs the following processing.

First, the output part 420 reads the sentence (detailed information of trouble) corresponding to the code contained in the received ATM information from the conversion information storage part 422 (step S240). Moreover, the output part 420 reads ATM detailed information (for example, a branch name) corresponding to the ATM identification information contained in the received ATM information from the ATM detailed storage part 425 (step S250). In addition, the output unit 420 reads from the history storage unit 415 the settlement system information that includes the same ATM identification information as the ATM identification information contained in the received ATM information and that was sent immediately before the received ATM (step S260) . Then, the output unit 420 outputs the information read in steps S240 to S260 to a display or the like (step S270 ).

Moreover, ATM100 transmits the failure recovery information which shows the meaning of failure recovery to the relay apparatus 300 as ATM information, when a failure is repaired. The relay device 300 sends the failure recovery information only to the management terminal 400 . The management terminal 400 updates the history storage part 415 so that there may be no failure in this ATM100 based on the received failure recovery information.

Next, operations and effects of this embodiment will be described. According to this embodiment, the relay apparatus 300 is installed between ATM100 and the settlement system processing apparatus 200, and transmits the failure information transmitted from ATM100 directly to the relay apparatus 300. Therefore, the failure information sent from ATM100 can be accurately grasped.

In addition, the relay device 300 does not transmit failure information to the settlement system processing device 200 . Therefore, the burden imposed on the settlement system processing device 200 can be reduced.

In addition, the relay device 300 also transmits the settlement system information to the management terminal 400 . Then, the management terminal 400 stores the settlement system information transmitted from the relay device 300 in the history storage unit 415 . Therefore, when failure information is transmitted from ATM100 via the relay device 300, the management terminal 400 can read the settlement system information which shows the transaction related to the failure information from the history storage part 415, and can output it to a display etc. Therefore, a user of the management terminal 400 (for example, a person in charge of a call center) can immediately grasp what kind of transaction has been performed when trouble information is transmitted.

Moreover, the relay apparatus 300 checks regularly whether ATM100 can respond, and when it cannot respond, it produces|generates failure information, and transmits it to the management terminal 400. Therefore, even when it becomes impossible to respond by communication failure etc. of ATM100, the management terminal 400 can grasp|ascertain the situation which failed in this ATM100.

(second embodiment)

FIG. 9 is a block diagram showing the functional configuration of the management terminal 400 included in the ATM system according to the second embodiment. The management terminal 400 shown in FIG. 9 is the same as the management terminal 400 according to the first embodiment except that it includes a search input unit 430 .

In this embodiment, the history storage part 415 memorize|stores the information which shows whether the said ATM100 is in trouble for every ATM100. That is, the history storage part 415 associates the ATM100 which did not receive the failure recovery information, and the flag which shows that it is in failure, after receiving failure information.

And the search input part 430 acquires the search condition of the ATM memorize|stored in the history storage part 415 from the user of the management terminal 400. The search condition is, for example, at least one of a branch name, a device number, and a terminal status (whether in failure or in operation).

According to this embodiment as well, the same effect as that of the first embodiment can be obtained. Moreover, the user of the management terminal 400 can grasp|ascertain the situation of arbitrary ATM100, without adding a burden to the settlement system processing apparatus 200.

As mentioned above, although embodiment of this invention was described with reference to drawings, these are illustrations of this invention, Various structures other than the above can also be employ|adopted.

This application claims the priority based on Japanese application Japanese Patent Application No. 2011-000697 for which it applied on January 5, 2011, and uses the whole content of the indication here.

Claims (12)

1. a relay is arranged between ATM (Automatic Teller Machine) ATM and the settlement system treating apparatus, and described relay possesses:

Information receiving unit, it receives the atm information that is sent to described settlement system treating apparatus from described ATM;

The information judging unit, it judges the kind of described atm information;

The settlement system information transmitting unit, it is described atm information when being settlement system information in described information judgment unit judges, and this atm information is sent to described settlement system treating apparatus; With

Fault information generation unit, it is that described atm information is when being illustrated in described ATM the failure message of fault having taken place in described information judgment unit judges, and this atm information is sent to the office terminal.

2. relay according to claim 1, wherein,

Described settlement system information transmitting unit also sends to described office terminal with described settlement system information.

3. relay according to claim 1 and 2, wherein,

Described fault information generation unit does not send to described failure message described settlement system treating apparatus.

4. according to each described relay in the claim 1～3, wherein,

Communication between described ATM and the described settlement system treating apparatus uses TCP/IP to carry out.

5. according to each described relay in the claim 1～4, wherein,

Described relay also possesses: the response request unit, it sends the response request message of request response termly to described ATM, when not returning response at described response request message from described ATM, generate described failure message, and make described fault information generation unit send described failure message to described office terminal.

6. according to each described relay in the claim 1～5, wherein,

Described fault information generation unit sends described failure message respectively to a plurality of described office terminals.

7. ATM system possesses:

ATM (Automatic Teller Machine) ATM;

The settlement system treating apparatus that communicates with described ATM;

Be arranged on the relay between described ATM and the described settlement system treating apparatus; With

The office terminal that communicates with described relay,

Described relay possesses:

Information receiving unit, it receives the atm information that is sent to described settlement system treating apparatus from described ATM;

The information judging unit, it judges the kind of described atm information;

The settlement system information transmitting unit, it is described atm information when being settlement system information in described information judgment unit judges, and this atm information is sent to described settlement system treating apparatus; With

Fault information generation unit, it is that described atm information is when being illustrated in described ATM the failure message of fault having taken place in described information judgment unit judges, and described atm information is sent to described office terminal.

8. ATM according to claim 7 system, wherein,

Described atm information comprises the time information that expression generates the moment of described atm information,

The described settlement system information transmitting unit of described relay also sends to described office terminal with described settlement system information,

Described office terminal possesses:

The historical record storage unit, it stores described settlement system information; With

The settlement system information output unit, it reads and exports according to described time information from described historical record storage unit and be judged as the described settlement system information corresponding with described failure message when receiving described failure message.

9. according to claim 7 or 8 described ATM systems, wherein,

Described atm information comprises the ATM identifying information that described ATM is distinguished over other ATM and identify,

Described office terminal possesses:

The information converting storage unit, it presses a plurality of described ATM each, the details of described ATM identifying information and this ATM is set up accordingly mutually stored; With

The details output unit, it reads and exports the described details corresponding with contained described ATM identifying information the described atm information that receives from described information converting storage unit.

10. according to each described ATM system in the claim 7～9, wherein,

Described office terminal is arranged on the call center.

11. an information trunking method uses the relay that is arranged between ATM (Automatic Teller Machine) ATM and the settlement system treating apparatus to come information is carried out relaying, wherein,

The relay that is arranged between described ATM and the described settlement system treating apparatus receives the atm information that is sent to described settlement system treating apparatus from described ATM,

Described relay is judged the kind of described atm information,

Described relay sends to described settlement system treating apparatus being judged to be described atm information when being settlement system information with this atm information,

Described relay is when being illustrated in described ATM the failure message of fault having taken place being judged as described atm information, and this atm information is sent to the office terminal.

12. a program is used for being arranged on the relay between ATM (Automatic Teller Machine) ATM and the settlement system treating apparatus, wherein,

Make described relay have following function:

Reception is sent to the function of the atm information of described settlement system treating apparatus from described ATM;

Judge the function of the kind of described atm information;

When described atm information is settlement system information, this atm information is sent to the function of described settlement system treating apparatus; With

Be when being illustrated in described ATM the failure message of fault having taken place at described atm information, this atm information sent to the function of office terminal.

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