Displaying items by tag: Telecommunications industry

Fixed wireless and wholesale network infrastructure provider Swoop has appointed Declan O’Callaghan to the role of Chief Operating Officer (COO).

Acquisition is expected to add more than 940 employees to Cognizant's ServiceNow Business Group, creating one of the largest aggregations of ServiceNow professional certifications globally

COMPANY NEWS: Cognizant has entered into an agreement to acquire Broomfield, CO-based Thirdera, an Elite ServiceNow Partner specialising in advisory, implementation and optimisation solutions related to the ServiceNow platform, with a strong focus on emerging enterprise workflow products. As part of the acquisition, Thirdera's ServiceNow training platform, Thirdera University – one of the world's largest – is expected to play a central role in credentialing resources to fulfill growing demand in the ServiceNow ecosystem.

The addition of Thirdera, which brings an on-and-near-shore global presence for the Cognizant ServiceNow Business Group, is expected to further efforts on the path of Cognizant and ServiceNow's strategic partnership to build a $1 billion combined business focused on AI-driven automation.

Thirdera is the largest independent global pure-play ServiceNow consultancy and has been recognised as the 2023 Worldwide Creator Workflow Partner of the Year and 2023 ServiceNow Americas IT Workflow Partner of the Year, among other accolades.

The combined strengths of Thirdera and the Cognizant ServiceNow Business Group are expected to offer clients one of the most comprehensive experiences in the ServiceNow ecosystem, with robust capabilities in professional services across key ServiceNow workflows and emerging products, including generative AI.

"ServiceNow is leading a market shift toward customer, employee, and creator products," said Ravi Kumar S, Cognizant's CEO. "I believe the combination of Cognizant's deep industry, AI, and platform expertise paired with Thirdera's leading-edge offerings in enterprise transformation will position Cognizant at the forefront of thought leadership and innovation in the ServiceNow ecosystem."

The addition of Thirdera's ServiceNow consultants in North America, Spain, Colombia, the Netherlands, and Australia, among other locations, and Thirdera's leading position in ServiceNow training and certifications, including Certified Master Architects and Certified Technical Architects, will create a combined Cognizant ServiceNow Business Group with more than 2,400 specialists and 14,000 certifications – together creating one of the largest and most highly accredited ServiceNow partners in the world.

"This is a pivotal moment for redefining customer engagement and operational efficiency," said Jason Wojahn, CEO and Co-Founder of Thirdera. "We believe leveraging Cognizant's scale, resources, and cross-industry expertise will help us revolutionise how our clients work in order to unleash productivity and drive innovation. We aim to transform the fabric of our clients' work environments, creating substantial value and offering our employees significant opportunities for professional growth and learning."

"Cognizant's bold move is an example of how our partners are looking to capitalise on the enormous market opportunity with ServiceNow. Their plan to acquire Thirdera, the largest pure-play ServiceNow partner, will turbo-charge their ability to build GenAI industry leading solutions on the ServiceNow platform," said Bill McDermott, chairman and CEO of ServiceNow. "This acquisition puts Cognizant well on their way to building a $1B+ joint business that can accelerate value for our customers."

Cognizant and ServiceNow have expanded their strategic partnership since Cognizant's acquisition of ServiceNow consultancy Linium in 2021, including a June 2023 announcement regarding a strategic partnership to drive AI-driven automation and the path toward building a $1 billion combined business, as well as the launch of an AI-powered service assurance offering for the telecommunications industry.

The acquisition is expected to close in January 2024, subject to satisfaction of closing conditions. Financial details were not disclosed.

About Cognizant
Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernise technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at Cognizant or @cognizant.

About Thirdera
Thirdera is an Elite-level ServiceNow partner, enabling customers to leverage the power of the ServiceNow platform through workflow-enabled services and solutions. Founded in 2021, Thirdera has quickly become an industry leader, evident by its recognition as a Major Contender in the Everest Group ServiceNow Services PEAK Matrix Assessment 2022 and distinction as the 2022 ServiceNow Global Emerging Industry Solutions Partner of the Year. As the largest global pure-play ServiceNow partner, Thirdera offers high-quality industry expertise and world-class innovation to help businesses accelerate growth and productivity via transformation, digitisation, and automation. Visit www.thirdera.com for more information. Thirdera is currently a portfolio company of Sunstone Partners.

COMPANY NEWS: Fixed wireless and wholesale network infrastructure provider Swoop Holdings Limited has appointed David Michaels to the role of Chief Revenue Officer (CRO) following an “impressive FY23 result” which included 51% YoY revenue growth, a corresponding Underlying EBITDA of $16.3m, up from $13.0m, with an accompanying $0.5m positive free cash flow (FCF) position, its first quarter of positive free cash flow in Q4 FY23.

Industries most targeted by cyberattacks in Australia during the third quarter of 2023 include telecommunications, Internet, Information Technology and Services, computer software, and marketing and advertising, according to one security firm which says it blocked an average of 350 million cyber threats targetting Australia per day in the quarter.

This year’s orator is David Tudehope CEO and Co-Founder of Macquarie Technology Group

GUEST EVENT: Each year, TelSoc hosts the Henry Sutton Oration in Melbourne to commemorate the distinguished but scarcely known Victorian scientist, engineer and inventor from Ballarat. Please join us for TelSoc’s Henry Sutton Oration for 2023 on Wednesday, 30 August.

Australia’s telcos have maintained record-low complaint rates according to the latest Complaints-in-Context Report, released by Communications Alliance.

Australia’s telecommunications industry regulator the Australian Communications and Media Authority (ACMA) has issued a warning refuting claims it had endorsed Interference management tools.

The Parliamentary Joint Committee on Intelligence and Security (PJCIS) has today begun hearing evidence from critical industries and government agencies on proposed new laws to protect Australia’s infrastructure from sophisticated cyber attacks.

Cloud-based call center as a service (CCaaS) provider Aircall has appointed Pablo Gargiulo as its first chief revenue officer.

Mobile phone services provider Lycamobile has been penalised $600,000 by the telecommunications industry regulator ACMA after prolonged and large-scale customer data failures, which could have put people in danger.

The telecommunications industry regulator, the Australian Communications and Media Authority (ACMA), has signed a memorandum of understanding (MOU) with the Australian Financial Crimes Exchange (AFCX) which enables the exchange of information about unauthorised mobile number porting when it’s used for scams, fraud and financial crime.

Scammers are using telephone calls, SMS messages and emails to take advantage of Australia’s COVID-19 vaccination rollout.

The telecommunications industry regulator, the Australian Communications and Media Authority (ACMA) has opened applications for Australian news businesses wishing to register for the News Media and Digital Platforms Mandatory Bargaining Code.                  

The telecommunications industry regulator, the Australian Communications and Media Authority (ACMA), is seeking public feedback on its compliance priorities for its 2021–22 work program.

Offshoring jobs in the telco industry is a failed strategy and mainly responsible for the temporary 1500% increase in consumer complaints over Internet services, as announced by the Telecommunications Industry Ombudsman, Macquarie Telecom group executive Luke Clifton claims.

Western Australian owned telco Pentanet has appointed former iNet CEO David Buckingham as chairman.

Network Operators continue to invest in 5G and build out their infrastructure. With the recent impact of world events, the pressure is on to explore additional ways beyond traditional subscription models to monetize existing investments and speed up returns.

Data centres service provider DCI Data Centers has appointed Verghese Jacob as Chief Technology Officer and member of its executive leadership team.

The Australian Competition and Consumer Commission (ACCC) and the Telecommunications Industry Ombudsman (TIO) have inked a new agreement setting out how they will work together on ensuring compliance with consumer law and their approach to the resolution of systemic issues in the telecommunications industry.

Congestion, and outages across the national broadband network have remained at low levels, with no material increase compared to previous months due to increased usage across the network during the COVID-19 pandemic, according to NBN Co chief executive Stephen Rue.