Displaying items by tag: Metrigy

Enterprise cloud communications provider RingCentral announced a set of AI-powered video capabilities along with extended browser support for RingCentral MVP and RingCentral Video customers.

COMPANY NEWS: 8x8, a leading unified cloud communications platform, and Genesys, a global cloud leader in customer experience orchestration, today announced a product integration of 8x8 Work with Genesys Cloud CX. With the new integration, organisations can align agents and the appropriate subject matter experts to quickly collaborate for better customer outcomes.

8x8 Delivers New XCaaS Enterprise Meetings Capabilities for Improved Company-wide Collaboration

COMPANY NEWS: 8x8, Inc. (NYSE: EGHT), a leading integrated cloud communications platform, has announced new 8x8 XCaaS enhancements, including advanced enterprise features to optimise the moderation, performance monitoring, and participant engagement of large meetings, expanded global reach, and additional customer engagement features. These improved capabilities enable organisations to boost productivity, provide tailored experiences for a distributed workforce, and increase customer satisfaction, allowing for a more agile business.