Displaying items by tag: Hunter Middleton

COMPANY NEWS: 8x8, a leading unified cloud communications platform, and Genesys, a global cloud leader in customer experience orchestration, today announced a product integration of 8x8 Work with Genesys Cloud CX. With the new integration, organisations can align agents and the appropriate subject matter experts to quickly collaborate for better customer outcomes.

COMPANY NEWS: Cloud communications platform provider, 8x8 has announced the general availability of 8x8 Agent Workspace, a new 8x8 Contact Center composed experience transforming the contact centre agent role.

8x8 Voice for Microsoft Teams adds call recordings and presence sync with full PSTN replacement services in 46 countries and territories

COMPANY NEWS: 8x8 Inc (NYSE: EGHT), a leading integrated cloud communications platform, today announced rapid adoption of the 8x8 Voice for Microsoft Teams solution, surpassing more than 100,000 business users globally. The 8x8 direct routing solution provides organisations adopting Teams with enterprise-grade global telephony and other capabilities, further extending the Teams experience to enhance employee and customer experience. 8x8 also announced the latest 8x8 Voice for Microsoft Teams enhancements, including call recordings and presence sync.