Information and communication technologies such as email, text messaging and video messaging are commonly used by the general population. However, international research has shown that they are not used routinely by GPs to communicate or... more
Information and communication technologies such as email, text messaging and video messaging are commonly used by the general population. However, international research has shown that they are not used routinely by GPs to communicate or consult with patients. Investigating Victorian GPs' perceptions of doing so is timely given Australia's new National Broadband Network, which may facilitate web-based modes of doctor-patient interaction. This study therefore aimed to explore Victorian GPs' experiences of, and attitudes toward, using information and communication technologies to consult with patients. Qualitative telephone interviews were carried out with a maximum variation sample of 36GPs from across Victoria. GPs reported a range of perspectives on using new consultation technologies within their practice. Common concerns included medico-legal and remuneration issues and perceived patient information technology literacy. Policy makers should incorporate GPs' perspe...
Research Interests: Information Systems, Program Evaluation, Nursing, Communication, Education, and 21 moreOrganizational Change, Rural & Remote Health, Focus Groups, Rural Development, Job Satisfaction, Uganda, ICT for Development, Information and Communication technology, Staff Development, Motivation, Transparency, South Africa, Humans, Program Development, Telemedicine Applications and e-Health Systems, Case Study, Communication and media Studies, Public health systems and services research, Communicatio, Pilot Projects, and Information & Communication Technologies In Education ICT&E
To develop cross-culturally valid and comparable questionnaires for use in clinical practice, tobacco cessation services and multiethnic surveys on tobacco use. Key questions in Urdu, Cantonese, Punjabi and Sylheti on tobacco use were... more
To develop cross-culturally valid and comparable questionnaires for use in clinical practice, tobacco cessation services and multiethnic surveys on tobacco use. Key questions in Urdu, Cantonese, Punjabi and Sylheti on tobacco use were compiled from the best existing surveys. Additional items were translated by bilingual coworkers. In one-to-one and group consultations, lay members of the Pakistani, Chinese, Indian Sikh and Bangladeshi communities assessed the appropriateness of questions. Questionnaires were developed and field tested. Cross-cultural comparability was judged in a discussion between the researchers and coworkers, and questionnaires were finalised. Questionnaires in Cantonese (written and verbal forms differ) and Sylheti (no script in contemporary use) were written as spoken to avoid spot translations by interviewers. The Chinese did not use bidis, hookahs or smokeless tobacco, so these topics were excluded for them. It was unacceptable for Punjabi Sikhs to use tobacc...
Research Interests: Human Geography, Epidemiology, Community-Based Mental Health Services, Culture, Tobacco, and 15 moreQualitative Research, Clinical Practice, Cross-Cultural Comparison, Humans, Smoking, Tobacco Use, Female, Tobacco Control, Smokeless tobacco, Male, Data Collection, Formal language, Ethnic Groups, Questionnaires, and Public health systems and services research
Practice managers play an important role in the organisation and delivery of primary care, including uptake and implementation of technologies. Little is currently known about practice managers' attitudes to the use of information and... more
Practice managers play an important role in the organisation and delivery of primary care, including uptake and implementation of technologies. Little is currently known about practice managers' attitudes to the use of information and communication technologies, such as email or text messaging, to communicate or consult with patients. To investigate practice managers' attitudes to non-face-to-face consultation/communication technologies in the routine delivery of primary care and their role in the introduction and normalisation of these technologies. We carried out a mixed-methods study in Scotland, UK. We invited all practice managers in Scotland to take part in a postal questionnaire survey. A maximum variation sample of 20 survey respondents participated subsequently in in-depth qualitative interviews. Practice managers supported the use of new technologies for routine tasks to manage workload and maximise convenience for patients, but a range of contextual factors such a...
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Research Interests:
Research Interests: Human Geography, Epidemiology, Community-Based Mental Health Services, Culture, Tobacco, and 15 moreQualitative Research, Clinical Practice, Cross-Cultural Comparison, Humans, Smoking, Tobacco Use, Female, Tobacco Control, Smokeless tobacco, Male, Data Collection, Formal language, Ethnic Groups, Questionnaires, and Public health systems and services research
New information and communication technologies such as email and text messaging have been shown to be useful in some aspects of primary care service delivery. Little is known about Scottish GPs' attitudes... more
New information and communication technologies such as email and text messaging have been shown to be useful in some aspects of primary care service delivery. Little is known about Scottish GPs' attitudes towards the adoption of these technologies as routine consultation tools. To explore GPs' perceptions of the potential place of new non-face-to-face consultation technologies in the routine delivery of primary care; to explore GPs' perceived barriers to the introduction of these technologies and to identify the processes by which GPs feel that new consultation technologies could be incorporated into routine primary care. Qualitative interview study: 20 in-depth semi-structured interviews carried out with maximum variation sample of GPs across Scotland. Whilst the face-to-face consultation was seen as central to much of the clinical and diagnostic work of primary care, many GPs were conditionally willing to consider using new technologies in the future, particularly to carry out administrative or less complex tasks and therefore maximize practice efficiency and patient convenience. Key considerations were access to appropriate training, IT support and medico-legal guidance. GPs are conditionally willing to use new consultation media if clinically appropriate and if medico-legal and technical support is available.
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The Rose Angina Questionnaire (RAQ) is an important measure of coronary heart disease prevalence. It has been shown to perform inconsistently across some ethnic groups in Britain. This study investigates whether the best available... more
The Rose Angina Questionnaire (RAQ) is an important measure of coronary heart disease prevalence. It has been shown to perform inconsistently across some ethnic groups in Britain. This study investigates whether the best available versions of the RAQ in Punjabi and Cantonese were linguistically equivalent to the English version. Interviews were carried out with lay people from the Pakistani, Chinese and European-origin communities in Scotland to assess the versions of the RAQ used in the Newcastle Heart Project (the best available versions). For each questionnaire item, participants were asked to elaborate on their understanding of the question and the meaning of keywords or phrases. Problems were discovered with the Punjabi and Cantonese translations of the RAQ. For example, the translation for 'chest' was interpreted by some Pakistani and Chinese women to mean 'breasts'. 'Walking uphill' was translated in Chinese as 'walking the hill', without stipulation of the direction, so that some Cantonese speakers interpreted the question as pertaining to walking downhill. Many Chinese interpreted RAQ items to be referring to breathlessness rather than chest pain due to ambiguous wording. Existing versions of the RAQ are unlikely to be yielding data that are cross-culturally valid or comparable. For robust health survey research in languages other than that in which the questionnaire was developed, lay assessment of questionnaires prior to and after translation is a necessity rather than a luxury.
Research Interests: Sociology, Cognitive Science, Pakistan, China, Ethnicity And Health, and 18 moreTranslations, Cross-Cultural Comparison, Humans, Scotland, Female, Male, Aged, Prevalence, Middle Aged, Questionnaires, Coronary heart disease, Public health systems and services research, Ethnic Group, Retrospective Studies, Angina pectoris, Reproducibility of Results, Chest Pain, and Health Survey
... Collaborators based in the service sector may have a pragmatic approach to interpretation and translation, which may jeopardize the integrity of ... Urdu words; for example, replacing the Punjabi RAQ translation for... more
... Collaborators based in the service sector may have a pragmatic approach to interpretation and translation, which may jeopardize the integrity of ... Urdu words; for example, replacing the Punjabi RAQ translation for 'severe' (as in 'severe pain'), 'sakht', with an Urdu word, 'shadeed'. ...