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Lisa Hanna

Information and communication technologies such as email, text messaging and video messaging are commonly used by the general population. However, international research has shown that they are not used routinely by GPs to communicate or... more
Information and communication technologies such as email, text messaging and video messaging are commonly used by the general population. However, international research has shown that they are not used routinely by GPs to communicate or consult with patients. Investigating Victorian GPs' perceptions of doing so is timely given Australia's new National Broadband Network, which may facilitate web-based modes of doctor-patient interaction. This study therefore aimed to explore Victorian GPs' experiences of, and attitudes toward, using information and communication technologies to consult with patients. Qualitative telephone interviews were carried out with a maximum variation sample of 36GPs from across Victoria. GPs reported a range of perspectives on using new consultation technologies within their practice. Common concerns included medico-legal and remuneration issues and perceived patient information technology literacy. Policy makers should incorporate GPs' perspe...
To develop cross-culturally valid and comparable questionnaires for use in clinical practice, tobacco cessation services and multiethnic surveys on tobacco use. Key questions in Urdu, Cantonese, Punjabi and Sylheti on tobacco use were... more
To develop cross-culturally valid and comparable questionnaires for use in clinical practice, tobacco cessation services and multiethnic surveys on tobacco use. Key questions in Urdu, Cantonese, Punjabi and Sylheti on tobacco use were compiled from the best existing surveys. Additional items were translated by bilingual coworkers. In one-to-one and group consultations, lay members of the Pakistani, Chinese, Indian Sikh and Bangladeshi communities assessed the appropriateness of questions. Questionnaires were developed and field tested. Cross-cultural comparability was judged in a discussion between the researchers and coworkers, and questionnaires were finalised. Questionnaires in Cantonese (written and verbal forms differ) and Sylheti (no script in contemporary use) were written as spoken to avoid spot translations by interviewers. The Chinese did not use bidis, hookahs or smokeless tobacco, so these topics were excluded for them. It was unacceptable for Punjabi Sikhs to use tobacc...
Practice managers play an important role in the organisation and delivery of primary care, including uptake and implementation of technologies. Little is currently known about practice managers' attitudes to the use of information and... more
Practice managers play an important role in the organisation and delivery of primary care, including uptake and implementation of technologies. Little is currently known about practice managers' attitudes to the use of information and communication technologies, such as email or text messaging, to communicate or consult with patients. To investigate practice managers' attitudes to non-face-to-face consultation/communication technologies in the routine delivery of primary care and their role in the introduction and normalisation of these technologies. We carried out a mixed-methods study in Scotland, UK. We invited all practice managers in Scotland to take part in a postal questionnaire survey. A maximum variation sample of 20 survey respondents participated subsequently in in-depth qualitative interviews. Practice managers supported the use of new technologies for routine tasks to manage workload and maximise convenience for patients, but a range of contextual factors such a...
New information and communication technologies such as email and text messaging have been shown to be useful in some aspects of primary care service delivery. Little is known about Scottish GPs' attitudes... more
New information and communication technologies such as email and text messaging have been shown to be useful in some aspects of primary care service delivery. Little is known about Scottish GPs' attitudes towards the adoption of these technologies as routine consultation tools. To explore GPs' perceptions of the potential place of new non-face-to-face consultation technologies in the routine delivery of primary care; to explore GPs' perceived barriers to the introduction of these technologies and to identify the processes by which GPs feel that new consultation technologies could be incorporated into routine primary care. Qualitative interview study: 20 in-depth semi-structured interviews carried out with maximum variation sample of GPs across Scotland. Whilst the face-to-face consultation was seen as central to much of the clinical and diagnostic work of primary care, many GPs were conditionally willing to consider using new technologies in the future, particularly to carry out administrative or less complex tasks and therefore maximize practice efficiency and patient convenience. Key considerations were access to appropriate training, IT support and medico-legal guidance. GPs are conditionally willing to use new consultation media if clinically appropriate and if medico-legal and technical support is available.
The Rose Angina Questionnaire (RAQ) is an important measure of coronary heart disease prevalence. It has been shown to perform inconsistently across some ethnic groups in Britain. This study investigates whether the best available... more
The Rose Angina Questionnaire (RAQ) is an important measure of coronary heart disease prevalence. It has been shown to perform inconsistently across some ethnic groups in Britain. This study investigates whether the best available versions of the RAQ in Punjabi and Cantonese were linguistically equivalent to the English version. Interviews were carried out with lay people from the Pakistani, Chinese and European-origin communities in Scotland to assess the versions of the RAQ used in the Newcastle Heart Project (the best available versions). For each questionnaire item, participants were asked to elaborate on their understanding of the question and the meaning of keywords or phrases. Problems were discovered with the Punjabi and Cantonese translations of the RAQ. For example, the translation for 'chest' was interpreted by some Pakistani and Chinese women to mean 'breasts'. 'Walking uphill' was translated in Chinese as 'walking the hill', without stipulation of the direction, so that some Cantonese speakers interpreted the question as pertaining to walking downhill. Many Chinese interpreted RAQ items to be referring to breathlessness rather than chest pain due to ambiguous wording. Existing versions of the RAQ are unlikely to be yielding data that are cross-culturally valid or comparable. For robust health survey research in languages other than that in which the questionnaire was developed, lay assessment of questionnaires prior to and after translation is a necessity rather than a luxury.
... Collaborators based in the service sector may have a pragmatic approach to interpretation and translation, which may jeopardize the integrity of ... Urdu words; for example, replacing the Punjabi RAQ translation for... more
... Collaborators based in the service sector may have a pragmatic approach to interpretation and translation, which may jeopardize the integrity of ... Urdu words; for example, replacing the Punjabi RAQ translation for 'severe' (as in 'severe pain'), 'sakht', with an Urdu word, 'shadeed'. ...
Service providers in Geelong, one of the priority locations for the resettlement of refugees in regional Australia, were interviewed to explore their perceptions of the health and wellbeing needs of refugees, and the capacity of service... more
Service providers in Geelong, one of the priority locations for the resettlement of refugees in regional Australia, were interviewed to explore their perceptions of the health and wellbeing needs of refugees, and the capacity of service providers in a regional area to meet these. In all, 22 interviews were conducted with health and human service professionals in a range of organisations offering refugee-specific services, culturally and linguistically diverse (CALD) services in general, and services to the wider community, including refugees. The findings revealed that a more coordinated approach would increase the effectiveness of existing services; however, the various needs of refugees were more than could be met by organisations in the region at current resource levels. More staff and interpreting services were required, as well as professional development for staff who have had limited experience in working with refugees. It should not be assumed that service needs for refugees resettled in regional Australia will be the same as those of refugees resettled in capital cities. Some services provided in Melbourne were not available in Geelong, and there were services not currently provided to refugees that may be critical in facilitating resettlement in regional and rural Australia.
This paper aims to explore frail older women's lived experiences of 'community' and which aspects of... more
This paper aims to explore frail older women's lived experiences of 'community' and which aspects of 'community' they perceive as beneficial to their well-being. This qualitative project used a mixed methodological approach which integrated aspects of descriptive phenomenology and grounded theory. Ten frail, older women residing in South East Melbourne, Australia participated in in-depth interviews. This research obtained a rich and detailed account of the aspects of 'community' identified by participants as enhancing their well-being. These included: social contact, community dynamics, feelings of support and positive orientation. This paper has increased our understanding of the factors supporting well-being of frail older women. Service providers should actively consider how they can strengthen these factors to improve social connectedness for frail older women by the use of volunteers, developing social networks and increasing availability and quality of community-based activities.
Type 2 diabetes is at least 4 times more common among British South Asians than in the general population. South Asians also have a higher risk of diabetic complications, a situation which has been linked to low levels of physical... more
Type 2 diabetes is at least 4 times more common
among British South Asians than in the general
population. South Asians also have a higher
risk of diabetic complications, a situation which
has been linked to low levels of physical activity
observed amongst this group. Little is known
about the factors and considerations which
prohibit and/or facilitate physical activity
amongst South Asians. This qualitative study
explored Pakistani (n 5 23) and Indian (n 5 9)
patients’ perceptions and experiences of undertaking
physical activity as part of their diabetes
care. Although respondents reported an
awareness of the need to undertake physical
activity, few had put this lifestyle advice into
practice. For many, practical considerations,
such as lack of time, were interwoven with
cultural norms and social expectations. Whilst
respondents reported health problems which
could make physical activity difficult, these
were reinforced by their perceptions and
understandings of their diabetes, and its impact
upon their future health. Education may play
a role in physical activity promotion; however,
health promoters may need to work with,
rather than against, cultural norms and individual perceptions. We recommend a realistic
and culturally sensitive approach, which identifies
and capitalizes on the kinds of activities
patients already do in their everyday lives.
Objective(s). To look at food and eating practices from the perspectives of Pakistanis and Indians with type 2 diabetes, their perceptions of the barriers and facilitators to dietary change, and the social and cultural factors informing... more
Objective(s). To look at food and eating practices from the perspectives of Pakistanis and
Indians with type 2 diabetes, their perceptions of the barriers and facilitators to dietary
change, and the social and cultural factors informing their accounts.
Method. Qualitative, interview study involving 23 Pakistanis and nine Indians with
type 2 diabetes. Respondents were interviewed in their first language (Punjabi or
English) by a bilingual researcher. Data collection and analysis took place
concurrently with issues identified in early interviews being used to inform areas of
investigation in later ones.
Results. Despite considerable diversity in the dietary advice received, respondents offered
similar accounts of their food and eating practices following diagnosis. Most had
continued to consume South Asian foods, especially in the evenings, despite their
perceived concerns that these foods could be ‘dangerous’ and detrimental to their
diabetes control. Respondents described such foods as ‘strength-giving’, and highlighted
a cultural expectation to participate in acts of commensality with family/community
members. Male respondents often reported limited input into food preparation. Many
respondents attempted to balance the perceived risks of eating South Asian foodstuffs
against those of alienating themselves from their culture and community by eating such
foods in smaller amounts. This strategy could lead to a lack of satiation and is not
recommended in current dietary guidelines.
Conclusions. Perceptions that South Asian foodstuffs necessarily comprise ‘risky’ options
need to be tackled amongst patients and possibly their healthcare providers. To enable
Indians and Pakistanis to manage their diabetes and identity simultaneously, guidelines
should promote changes which work with their current food practices and preferences;
specifically through lower fat recipes for commonly consumed dishes. Information and
advice should be targeted at those responsible for food preparation, not just the person
with diabetes. Community initiatives, emphasising the importance of healthy eating, are
also needed.
Keywords: food; diet; identity; type 2 diabetes; Pakistani; Indian
Aims  To explore newly diagnosed Type 2 diabetes patients’ views about Scottish diabetes services at a time when these services are undergoing a major reorganization. To provide recommendations to maximize opportunities brought by the... more
Aims  To explore newly diagnosed Type 2 diabetes patients’ views about Scottish diabetes services at a time when these services are undergoing a major reorganization. To provide recommendations to maximize opportunities brought by the devolvement of services from secondary to primary healthcare settings.Methods  Qualitative panel study with 40 patients newly diagnosed with Type 2 diabetes, recruited from hospital clinics and general practices in Lothian, Scotland. Patients were interviewed three times over 1 year. The study was informed by grounded theory, which involves concurrent data collection and analysis.Results  Patients were generally satisfied with diabetes services irrespective of the types of care received. Most wanted their future care/review to be based in general practice for reasons of convenience and accessibility, although they disliked it when appointments were scheduled for different days. Many said they lacked the knowledge/confidence to know how to manage their diabetes in particular situations, and needed access to healthcare professionals who could answer their questions promptly. Patients expressed a need for primary care professionals who had diabetes expertise, but who had more time and were more accessible than general practitioners. Patients who had encountered practice lead nurses for diabetes spoke particularly positively of these professionals.Conclusions  Nurses with diabetes training are particularly well placed to provide information and support to patients in primary care. Ideally, practices should run ‘one-stop’ diabetes clinics to provide structured care, with easily accessible dietetics, podiatry and retinopathy screening. Newly diagnosed patients may benefit from being made more aware of specific services provided by charitable organizations such as Diabetes UK.