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Abstract Purpose Using as many perspectives as possible to understand large-scale industrial crises can be a daunting task. This paper aims to demonstrate a reasonably complex yet systemic, analytical and critical approach to analyzing... more
Abstract
Purpose
Using as many perspectives as possible to understand large-scale industrial crises can be a daunting task. This paper aims to demonstrate a reasonably complex yet systemic, analytical and critical approach to analyzing what causes crises.

Design/methodology/approach
The authors use a multi-perspective methodology within which each perspective uses a substantially different ontology and epistemology, offering a deeper understanding of the causes of large-scale crises. The methodology utilizes extant theory and findings, archival data from English and Japanese sources, including narratives of focal people such as Toyota President Akio Toyoda.

Findings
The analysis suggests that what caused Toyota’s crisis was not just Toyota’s failure to solve its technical problems. It was Toyota’s collective myopia, interactively complex new technologies and misunderstanding of corporate citizenship.

Practical implications
The authors argue that crises are complex situations best understood from multiple perspectives and that easily observable aspects of crises are often not the most significant causes of crises. In most cases, causes of crises are hidden and taken-for-granted assumptions of managers. Thus, managers must view crises critically from multiple yet distinct viewpoints.

Originality/value
The authors use Alpaslan and Mitroff’s multi-disciplinary methodology to outline several critical perspectives on Toyota’s messy recall crisis.
Abstract Purpose – Using as many perspectives as possible to understand large-scale industrial crises can be a daunting task. This paper aims to demonstrate a reasonably complex yet systemic, analytical and critical approach to analyzing... more
Abstract
Purpose – Using as many perspectives as possible to understand large-scale industrial crises can be a daunting task. This paper aims to demonstrate a reasonably complex yet systemic, analytical and critical approach to analyzing what causes crises.
Design/methodology/approach – The authors use a multi-perspective methodology within which each perspective uses a substantially different ontology and epistemology, offering a deeper understanding of the causes of large-scale crises. The methodology utilizes extant theory and findings, archival data from English and Japanese sources, including narratives of focal people such as Toyota President Akio Toyoda.
Findings – The analysis suggests that what caused Toyota’s crisis was not just Toyota’s failure to solve its technical problems. It was Toyota’s collective myopia, deviating from its founding values and guiding principles, mismanaging of its global expansion, interactively complex new technologies and misunderstanding of corporate citizenship.
Practical implications – The authors argue that crises are complex situations best understood from multiple perspectives and that easily observable aspects of crises are often not the most significant causes of crises. In most cases, causes of crises are hidden and taken-for-granted assumptions of managers. Thus, managers must view crises critically from multiple yet distinct viewpoints.
Originality/value – The authors use Alpaslan and Mitroff’s multi-disciplinary methodology to outline several critical perspectives on Toyota’s messy recall crisis.
Keywords Critical thinking, Culture, Complex systems, Crisis management,  Multi-disciplinary inquiry, Toyota recall
Research Interests:
Swans, Swine, and Swindlers addresses a core, contemporary question: What steps can we take to better anticipate and manage mega-crises, such as Haiti, Katrina, and 9/11? This book explores the concept of" messes." A mess is a... more
Swans, Swine, and Swindlers addresses a core, contemporary question: What steps can we take to better anticipate and manage mega-crises, such as Haiti, Katrina, and 9/11? This book explores the concept of" messes." A mess is a web of complex and dynamically interacting, ill-defined, and/or wicked problems; their solutions; and our conscious and unconscious assumptions, beliefs, emotions, and values. The roots of messes can be classified as Swans (the inability to surface and test false assumptions and mistaken ...
The authors examine how competing institutional logics shape institutional fields. Specifically, they conceptualize control of the modern corporation as an evolving institutional field. They connect changes in the institutional field to... more
The authors examine how competing institutional logics shape institutional fields. Specifically, they conceptualize control of the modern corporation as an evolving institutional field. They connect changes in the institutional field to the rhetoric and corresponding logics put forth by various corporate stake-holders vying for control of the firm. Changes in the corporate institutional field are represented as the diffusion of takeovers and takeover defenses. Corporate control rhetoric is traced in interviews with corporate board members. The authors argue that the rhetoric of corporate control shapes and establishes dominant stakeholder groups in the institutional field. They conclude with a brief discussion of their analysis and a call for further research.
The field of crisis management has been seriously impeded by its failure to develop appropriate frameworks for the study of crises. This state of affairs is due at the very least to two major issues: (1) outmoded and invalid views of the... more
The field of crisis management has been seriously impeded by its failure to develop appropriate frameworks for the study of crises. This state of affairs is due at the very least to two major issues: (1) outmoded and invalid views of the nature of crises, and (2) the widespread use of outmoded and inappropriate concepts of inquiry. It is our contention that crisis management deals with problems that are inherently ill-structured.
Research Interests:
A growing body of research suggests that follower perceptions of ethical leadership are associated with beneficial follower outcomes. However, some empirical researchers have found contradictory results. In this study, we use social... more
A growing body of research suggests that follower
perceptions of ethical leadership are associated with
beneficial follower outcomes. However, some empirical
researchers have found contradictory results. In this study,
we use social learning and social exchange theories to test
the relationship between ethical leadership and follower
work outcomes. Our results suggest that ethical leadership
is related positively to numerous follower outcomes such
as perceptions of leader interactional fairness and follower
ethical behavior. Furthermore, we explore how ethical
leadership relates to and is different from other leadership
styles such as transformational and transactional leadership.
Results suggest that ethical leadership is positively
associated with transformational leadership and the contingent
reward dimension of transactional leadership. With
respect to the moderators, our results show mixed evidence
for publication bias. Finally, geographical locations of
study samples moderated some of the relationships between
ethical leadership and follower outcomes, and employee
samples from public sector organizations showed
stronger mean corrected correlations for ethical leadership–
follower outcome relationships.
Research Interests:
It seems impossible to plan for crises you can’t even imagine. But a set of surprisingly simple tools can demolish mental barriers—and help managers think about the unthinkable.
In this paper, we take a step towards developing a stakeholder theory of crisis management. We argue that, in the context of crises, adopting the principles of a stakeholder model of corporate governance will lead companies to engage more... more
In this paper, we take a step towards developing a stakeholder theory of crisis management. We argue that, in the context of crises, adopting the principles of a stakeholder model of corporate governance will lead companies to engage more frequently in proactive and/or accommodating crisis management behaviour even if these crisis management behaviours are not perceived to maximize shareholder value. We also propose a mechanism that may explain why the stakeholder model may be associated with more successful crisis management outcomes. We conclude by challenging the efficacy of the shareholder view in crisis and crisis-like situations, and call for further theoretical and empirical research.
I argue that, in the context of crises, the shareholder value maximisation model, the dominant form of corporate governance, may lead to decisions and behaviours that are in conflict with several prima lacie duties such as reparation,... more
I argue that, in the context of crises, the shareholder value maximisation model, the dominant form of corporate governance, may lead to decisions and behaviours that are in conflict with several prima lacie duties such as reparation, beneficence and non-maleficence. Drawing on a typology of crisis response and a typology of crises, I contrast the shareholder value maximisation model, which treats the ethical customs of a society as a constraint, with the stakeholder model of corporate governance, which treats ethical customs as an objective. I suggest that, in the context of crises, the stakeholder model may be the ethically more appropriate choice of corporate governance.
Alpaslan, C. M., M. Babb, S. Green, & I. Mitroff (2006) “Inquiry on inquiry: Inquiry as a reflective process.” Journal of Management Inquiry, Vol. 15(1): 7-16. This paper describes an “inquiry on inquiry.” Its subject matter is the... more
Alpaslan, C. M., M. Babb, S. Green, & I. Mitroff (2006) “Inquiry on inquiry: Inquiry as a reflective process.” Journal of Management Inquiry, Vol. 15(1): 7-16.

This paper describes an “inquiry on inquiry.” Its subject matter is the discussions that occurred during the process of conceptualizing and writing a paper on the philosophy of organizational science in general, and organizational theories and methods in particular. These discussions reflect some of the tensions inherent in academic writing and publishing.  For example, the institution of tenure puts pressure on authors to publish in the “right” journals.  To appeal to these journals, the authors must test their “middle range” theories using the “right” methodologies, not venturing too far into the grandiose.  The experience of co-authorships adds another set of personal and intellectual tensions, which can make the writing process even more frustrating and, at once, enlightening.
The authors examine how competing institutional logics shape institutional fields. Specifically, they conceptualize control of the modern corporation as an evolving institutional field. They connect changes in the institutional field to... more
The authors examine how competing institutional logics shape institutional fields. Specifically, they conceptualize control of the modern corporation as an evolving institutional field. They connect changes in the institutional field to the rhetoric and corresponding logics put forth by various corporate stake-holders vying for control of the firm. Changes in the corporate institutional field are represented as the diffusion of takeovers and takeover defenses. Corporate control rhetoric is traced in interviews with corporate board members. The authors argue that the rhetoric of corporate control shapes and establishes dominant stakeholder groups in the institutional field. They conclude with a brief discussion of their analysis and a call for further research.
"We develop a discursive understanding of organizational inquiry in order to challenge the status quo characterized by a positivistic approach to organizational inquiry. Specifically, we re-conceptualize organizational science as an... more
"We develop a discursive understanding of organizational inquiry in order to challenge the status quo
characterized by a positivistic approach to organizational inquiry. Specifically, we re-conceptualize organizational
science as an inherently rhetorical process. We propose that the language of theories and methods used within a
particular paradigm move from figurative to literal and back to figurative, following a distinctive topological
sequence from metaphor to metonymy to synecdoche to irony. We also link the researchers use of four master
tropes to particular types of scientific reasoning as well as to particular types of scientific tools. We discuss the
research implications of the rhetorical model of organizational science."
Mitroff, I., E. Denton, & C. M. Alpaslan (2009) “A spiritual audit of Corporate America: Ten years later, Part I: Spirituality and attachment theory.” Journal of Management, Spirituality, and Religion, Vol. 6(1): 27-41. This paper... more
Mitroff, I., E. Denton, & C. M. Alpaslan (2009) “A spiritual audit of Corporate America: Ten years later, Part I: Spirituality and attachment theory.” Journal of Management, Spirituality, and Religion, Vol. 6(1): 27-41.


This paper represents the first in a series of reports of a ten-year follow up study of the authors’ 1997-1999 study of spirituality in the workplace. Forty-five responses to a modified questionnaire were analyzed. Attachment Theory was used to analyze the respondents’ views and feelings with regard to a variety of items pertaining to religion and spirituality. Those respondents having a Secure style of Attachment were attracted to and had a much more positive view of spirituality than those with other Attachment styles. The low percentage of respondents and the fact that those who responded were overwhelmingly Secure limits the study. Nonetheless, a very strong and clear portrait emerges of the link between a Secure Attachment style and spirituality. The data show clearly that Secure individuals have a much more positive view of their organizations, and furthermore that their organizations are perceived as more spiritual. A strong implication is that Spiritual organizations are thus somehow more Secure. If this implication is borne out by further research, then it means that we have identified a potentially new model for practicing spirituality in the workplace beyond those that were identified in our 1997-1999 study.
Page 1. Journal of Management, Spirituality and Religion Vol. 6, No. 1, March 2009, 27–41 ISSN 1476-6086 print/ISSN 1942-258X online © 2009 Taylor & Francis DOI: 10.1080/14766080802648698 http://www.informaworld.com ...
EXECUTIVE SUMMARY: There is a strong relationship between an organization's ethical orientation and its preparation for crises including those caused by terrorist attacks. This relationship was investigated by studying the crisis... more
EXECUTIVE SUMMARY: There is a strong relationship between an organization's ethical orientation and its preparation for crises including those caused by terrorist attacks. This relationship was investigated by studying the crisis management behavior of Fortune 1000 companies before and just after 9/11. The study also included a one-year and two-year follow-up questionnaire as well.
In dog training, most people conceive of obedience simply as something the dog does in response to his handler: the dog is the one who is obedient or not. This is only half of what real obedience is.'Obedience'comes from the Latin word... more
In dog training, most people conceive of obedience simply as something the dog does in response to his handler: the dog is the one who is obedient or not. This is only half of what real obedience is.'Obedience'comes from the Latin word oboedire which in turn is cognate to obaudier, meaning 'to listen, to hear'; by extension, this always implies acting on what is heard. Contrary to popularthought, obedience is as much your responsibility as it is your dog's–even more so, since you are