I would advise everyone to avoid them and go with another Vendor. My subscription just got renewed, which I didn't realise. I requested a refund within a few days and, they refused it. Strange. Terrible service.
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Awful costumer service. i have 3 tickets open and nobody answers me. i have an active subscription, i'm paying but i can't use the app because the integration with Google Sheets doesn't work
Must AVOID at all costs, there support team is appalling and hardly gives a response apart from saying "try logging in and out" , paid £53 for the business feature for it not work whatsoever, you must avoid this company and it should be listed under scam, if it was up to me i wouldnt even allow this company to have an SSL certificate as they have taken my money and not provided the service, the support system is non existent, PLEASE AVOID at all costs
Abysmal experience so far. My company recently switched to PandaDoc and the entire process has been painful. Delayed launch date, horrific training and glitchy software makes us all want to switch back to pen and paper.
Company details
Written by the company
PandaDoc is an all-in-one tool to create, edit, send, track, and eSign documents quickly and easily. Discover a better way to generate professional-looking and error-free proposals, quotes, and contracts with PandaDoc. Win more deals with unlimited eSignatures, reusable templates, in-app editing, CRM integration, and 24/7 live-human support. The average PandaDoc user creates and sends a document in under 4 minutes and sees a 20% increase in closed rates. Join 50,000+ businesses that automate document workflows, speed up the pipeline, and win more deals with PandaDoc!
Contact info
101 California St #3975, 94111, San Francisco, United States
- pandadoc.com
Must AVOID at all costs
Must AVOID at all costs, there support team is appalling and hardly gives a response apart from saying "try logging in and out" , paid £53 for the business feature for it not work whatsoever, you must avoid this company and it should be listed under scam, if it was up to me i wouldnt even allow this company to have an SSL certificate as they have taken my money and not provided the service, the support system is non existent, PLEASE AVOID at all costs
Date of experience: 16 February 2025
Avoid them
I would advise everyone to avoid them and go with another Vendor. My subscription just got renewed, which I didn't realise. I requested a refund within a few days and, they refused it. Strange. Terrible service.
Date of experience: 06 February 2025
Awful costumer service
Awful costumer service. i have 3 tickets open and nobody answers me. i have an active subscription, i'm paying but i can't use the app because the integration with Google Sheets doesn't work
Date of experience: 03 February 2025
Abysmal experience so far
Abysmal experience so far. My company recently switched to PandaDoc and the entire process has been painful. Delayed launch date, horrific training and glitchy software makes us all want to switch back to pen and paper.
Date of experience: 09 January 2025
Lost business
Lost business, people hated it. Feedback so very damming
Date of experience: 19 December 2024
Its not a free trial
Its not a free trial, its a demo. This is misleading I am so very disappointed that panda are willing to waste a small business owners time like this! Just did a trial with Yoti Sign and the UX was superior, really smooth & fast process.
Date of experience: 11 December 2024
I don't recognise at all the negative…
I don't recognise at all the negative comments on here, i've found the document signing aspect of the site wonderful to use, an email exchange at the beginning with customer services was pain free and quick.
Date of experience: 06 December 2024
Reply from PandaDoc
Thank you for a positive review! We appreciate your business and look forward to working with you in the future.
Careful using this platform, cant delete account yourself
Careful using this, you can't delete your account unless you speak to them. One of those shady SAAS tactics being used and their AI chat support is of zero help
Date of experience: 24 November 2024
Reply from PandaDoc
Hi Blake, thanks for your feedback and Im sorry to hear you had this experience! If you are trying to cancel your subscription, try following these steps: https://support.pandadoc.com/en/articles/9715032-account-billing-and-ownership#h_65b1dcd06e
If you still run into issues, feel free to reach out to me at karah.blandford@pandadoc.com
Support is absolutely non existing
Support is absolutely non existing. I had urgent issues with a complete degradation of their theme and styles functionality.
It took more than 50 min to get through on the chat at which point the service was degraded but still somewhat working.
A ticket was then created and within 15 mins after the entire theming and style structure broke down. Not just our custom themes but also the standard themes they ship had lost all functionality.
Tried to update the ticket or conversation to no effect. Created another high priority ticket - more than an hour has passed now and not so much as a response. By know it has been hours since the issues began.
Seems human support has been scrapped in favor of a non intelligent AI bot.
If you have any kind of legal agreements with deadlines - hope to God that something does not break down because then you will be left to your own devices and are better off hoping for divine intervention.
Date of experience: 07 November 2024
Reply from PandaDoc
Hi Joshua, Im so sorry to hear you had this experience. If you are open to it, please email me at karah.blandford@pandadoc.com and I'm happy to work with our Director of Support to find out what went wrong here.
NO SUPPORT.
NO SUPPORT.
I have been submitting urgent requests for support for the last FOUR DAYS. Yet to have a response. What has happened to customer service????
Date of experience: 01 November 2024
Reply from PandaDoc
Hi Matthew, sincerest apologies about this. We experienced a huge influx of customer support requests, and you should have received an update by now. If you are still struggling with your account, please email me at karah.blandford@pandadoc.com and I'm happy to help support and try to get you back up and running.
The worst software company I have dealt…
The worst software company I have dealt with. They are SCAM and money-hungry. I do not recommend subscribing to this product.
Date of experience: 25 October 2024
Reply from PandaDoc
It's disappointing you've had this experience with PandaDoc. Are you open to sharing more information about your experience? We'd love the opportunity to chat with you, get your feedback and see how we can improve in the future. Please email me at karah.blandford@pandadoc.com and we'll work with you to get to the bottom of this.
ABSURDITY HARD TO CONTACT SALES OR SUPPORT...
ABSURDITY HARD TO CONTACT SUPPORT OR SALES.
This has been one of the wors experience I ever have.
Nobody from sales has ever reach me. I literally submitt the contact sales aplication several times.
It is really hard to get in touch with someone.
from support I have to wait like 30 min to an hour to be attendet a chat box.
The free trial was fine and we were ready to sign with them but up to now nobody has ever answered.
Date of experience: 22 October 2024
Reply from PandaDoc
Hi Pablo - thank you so much for the review. I am so sad to hear that this is happening. I am happy to personally route your request and investigate what went wrong. Can you email me at stephanie.jenkins@pandadoc.com, or let me know how to get in contact with you? Thank you in advance.
Amazing software love to see partnership with my company is on the table for helping small business and more
Amazing company i love how i can customize my signature and set up different think for my company
Date of experience: 13 September 2024
Just give me what you're advertising
Just give me what you're advertising. I wanted to download a pdf or image file of my signature to apply to documents. They had me do that, then to access that I had to go through the whole typical signup process. They automatically added me to a billing program which is such a scam in its own right, and then at the end of that whole process they didn't even have the signature that I thought I had made. I absolutely hate companies that lure you in by having you create a document that they then won't let you access because of a paywall, then you get to the other side of that wall and they don't even have the document. What a waste of time. I hope the people that run this company lose their jobs, but I know they'll probably just continue failing upwards like every other scummy corporate bro in corporate America.
Date of experience: 11 September 2024
Reply from PandaDoc
Hi Kelly, I'm so sorry to hear this was your experience. If you are open to giving us the opportunity to make this right, we'd love the chance to speak with you to see how we can fix this. Please send me an email at karah.blandford@pandadoc.com and we'll get the right people to help out. We hope to hear from you soon!
this company is a SCAM!!!
this company charged my card that i never gave them. we had a fraud alert. found out this company purchase cards from the dark web and charges them thousands of dollars then if you try to contact them all the phone numbers are disconnected or they are for some other staffing agency
Date of experience: 13 August 2024
Reply from PandaDoc
Hi there, I'm sorry to hear you had this experience with PandaDoc. We'd like to speak with you so we can better understand what might have happened here. If you're open to it, please send us an email at karah.blandford@pandadoc.com and we're happy to chat further to see if we can make this right.
I had a fraudulent account setup under…
Editing my review as they responded immediately and fixed the issue. Customer service was really helpful.
Date of experience: 13 August 2024
Reply from PandaDoc
Hi Andy, thank you for sharing this feedback and we're so sorry to hear you've had a hard time getting in touch with us. I've just sent you an email and cc'd our accounts team so we can learn more about what happened here and fix this.
Thank you and we hope to hear from you soon
Excellent platform with an outstanding team behind
Excellent platform with an outstanding team behind. With PandaDoc, I not only save time with bureaucratic tasks like building contracts, as also it turned the boring part of contract into one you want to draft because you k ow it will come in seconds to clients hands.
Date of experience: 13 August 2024
Verified
Great Platform
Extremely reliable, and gives me great visibility into the status of all open proposals, audit trails, etc.
Setting up flexible templates has simplified contracting processes in my company and saved me a large chunk of time per document.
Date of experience: 29 July 2024
Very smooth experience
Very smooth experience
The plans are a little bit expensive but the system is very smooth
Date of experience: 27 July 2024
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