Persistent has been a Google Enterprise Partner since 2005. Persistent Enterprise Content Search-enabling suite of Connectors (ECSC) for Google Search Appliance enable enterprises to extend Google’s rich search functions to their enterprise content hosted in content management systems (CMS) such as Groupware, Enterprise Content Manager systems, portals, etc. The Connectors leverage the rich Google Search Appliance Feed API. You can now experience the Google.com search experience within your enterprise across the content residing natively inside 3rd party content management systems in a secure and scalable manner.

Art Technology Group (ATG) is an e-commerce solution provider for some of the world’s top brands.

Challenge

ATG used Documentum eRoom for its internal collaborative projects. There was a need for an efficient search over such collaborative content residing in eRoom. In addition to eRoom there are a dozen internal data sources to be searched.

Solution

Google Search Appliance (GSA) can natively search across file shares, HTML websites and databases. For crawling proprietary content repositories like eRoom GSA leverages Persistent’s eRoom connector. The connector crawls multiple eRoom facilities and folders, documents, databases, events and other content inside facilities and feeds into GSA; thus making it available for search. The solution is secure, and runs remote to the eRoom server without exerting any additional load on the server.

Result

eRoom content constituted of more than 20% of their entire content from a dozen different data sources. The eRoom Connector was successfully evaluated in three weeks. Multiple instances of the eRoom Connector covering different sets of eRoom facilities maximize the feed rate to GSA. After successful deployment, ATG has completely replaced eRoom’s internal search with the Connector based GSA search. ATG has also created a custom front-end interface for GSA that is used as a portal for employees to be able to both search and access all of their internal applications with the click of a button.

Using the GSA and the connectors has really helped streamline their internal data sources into a single search box for the employees to use. This solution serves the entire company of 500 employees. Typical search traffic for GSA is over 100 searches per day (12 hrs).

Persistent has been a Google Enterprise Partner since 2005. Persistent Enterprise Content Search-enabling suite of Connectors (ECSC) for Google Search Appliance enable enterprises to extend Google’s rich search functions to their enterprise content hosted in content management systems (CMS) such as Groupware, Enterprise Content Manager systems, portals, etc. The Connectors leverage the rich Google Search Appliance Feed API. You can now experience the Google.com search experience within your enterprise across the content residing natively inside 3rd party content management systems in a secure and scalable manner.

Challenge

Most of Sophos' intranet content is hosted on Lotus Notes and Domino servers. There was a strong need for an enterprise search solution which provides relevant and fast search results across their Lotus databases, file shares and relational databases as well. Honoring the enterprise security was of primary importance. The content was hosted within web and non-web enabled Notes databases.

Persistent’s Lotus Notes/Domino connector to Google Search Appliance was a perfect match for Sophos’ search requirements. The connector can be remotely configured to crawl Domino databases and makes them available for secured search. It brings relevant content from Notes and Domino to user desktops through Google’s standard search interface.

This solution no longer requires Domino full text indexing to be running and thus significantly reduces the load on Domino servers.

Result

Google Search Appliance and the Lotus Notes/Domino connector were deployed fairly quickly and successfully evaluated within three weeks. The search results for Lotus documents were much more intuitive, fast, and relevant; and at the same time honoring document level security. Users could even search on metadata fields defined on Notes documents resulting in super-relevant search results.

“I have only good things to say about the Google Search Appliance and Persistent’s Connector. We now have incredible results in contrast to the existing search we had within Notes and other repositories. And we can search across multiple databases…”said Melissa Ness, User Experience Specialist, Project Manager, Sophos.