In most companies, organizational knowledge is fragmented - scattered across multiple systems and repositories. With fragmented organizational knowledge, service agent efficiency suffers because they’re constantly context switching, navigating from one knowledge repository to another. Fragmented organizational knowledge also hampers your ability to surface the right knowledge inside self-service sites.

Having all that organizational knowledge unified inside of Salesforce doesn’t only solve all of these challenges, but is also a game changer for your ability to effectively adopt the latest predictive and generative Einstein AI capabilities. With Einstein being grounded in more of your organizational knowledge, you can now enjoy improved AI coverage and accuracy and ensure robust generative AI content.