105 total
My order was placed Oct 30 and today is Nov. 21—no order received. No communication from Toolmart updating me on my order. I have left 4 messages asking for an update—they claim they will call back instead of having you wait by the phone. Today Jeff called and left a message with no update. I have since left 2 more messages asking for a callback.
Date of experience: October 30, 2024
You had exactly what I needed and shipped it promptly. Stellar service!
Date of experience: November 11, 2024
I was having a difficult time finding this attachment. Thankfully I found your site.
Date of experience: November 03, 2024
Date of experience: November 08, 2024
Do not send out used, defective tools and cheat your customers. Seems simple.
Date of experience: November 05, 2024
I ordered 10 Dremel accessories on Aug 22. Received half of them on Sept 11. Sent email on Sept 11 with request to send 5 more. Sent email on Sept 29 asking for the rest of my order. Sent email on Oct 29 asking for the rest of my order. Received a Package from Toolmarts on Oct 31 with the wrong product. My order is still not fulfilled. Today I logged into my account on Toolmarts and found another customers $5K order TM- listed on my account. This company has serious challenges and if I were to do it over, I would go elsewhere. I gave up. Buyer beware.
Date of experience: August 22, 2024
The item hasn’t shipped. I requested a status update and haven’t received anything.
Date of experience: October 30, 2024
It’s been a while before shipped. I just got this survey and haven’t gotten my order yet. I think it’s due in 5 days yet. Why so long? Won’t order again….ever!
Date of experience: October 30, 2024
Ordered a Milwaukee Rip Fence on July 4th 2024 for the new 5 3/8 M12 circular saw ( Your Order #TM-048474 ) that was 11 days ago.
1. Unlike legitimate online sellers they don't send a confirmation or a shipped email, with a tracking number.
They don't answer their phone, ever.
They sat leave a message and they'll call you back and never do. It's pretty sad when this kind of criminal activity is allowed to continue to cheat people . Funny how just after this was posted all these positive reviews from last year suddenly show up. That's not suspicious at all.
Date of experience: July 03, 2024
I ordered an 8ft Makita saw track. It arrived about five days after I placed the order and the packaging was the best I've ever seen. Items like this bought from other vendors would usually arrive in a cheap cardboard box. Thus item was packaged in a plywood framed box that guaranteed an undamaged delivery. I know they didn't manufacture the track, but if they are responsible for the packaging, they deserve two thumbs up.
Date of experience: March 23, 2020
You advertised a Milwaukee drill that you didn't even have. Resulting a a refund and inconvenience as that prolonged me in making another purchase elsewhere.
Date of experience: October 21, 2024
Had a missing part, sent email and never received a reply from the company about the situation... Customer service doesn't exist... No number to call just email to which they never reply, now stuck with a $250 roaster without a handle...
UPDATE: I was finally able to get a response from company and they sent me a handle, yet it still took 2 weeks to receive...
Date of experience: October 22, 2023
Everything was really good, a bit long waiting time, but that's actually understandable, because you can't buy that tool anywhere, so as far as I understand, it was ordered directly from Japan. The delivery is perfect, everything is clean and packed from the factory
Date of experience: September 30, 2023
I recently ordered capacitors, which worked. When I emailed customer service with a question, the response was very fast. I think we can all appreciate when we receive great service! I will not hesitate to order other products in the future based off of my experience.
Thanks!
Date of experience: August 05, 2023
The materials I ordered were of good quality and performed well in my wood shop. The web site was easy to navigate and the company had a wide range of products that I use on a regular basis. I have since placed an order after my initial one about a month ago. The only reason I did not give a five star rating is the lack of communication after only part of order was received. It took a few days, but I did receive an email explaining the reason why only part of the order was shipped. A few days after the email, I received the rest of my order.
Date of experience: September 08, 2023
I ordered it on or around Nov. 1 st. I still haven't received it. This is Nov. 18th.
Date of experience: November 02, 2024
Product was at a great price and free delivery! Came sooner than expected. Shipping company was easy to deal with. Overall a great experience. Would definitely recommend this site to all.
Date of experience: August 08, 2023
Reply from Toolmarts.com
Hi Jack,
We are extremely delighted to hear that you recently had a pleasant experience with Toolmarts. We regard your opinions, and we’ll always be there to acknowledge any of your thoughts or suggestions if you want to share them in order to make your experience even better.
Thank you for the support! We hope you’ll continue to shop with us again in the future.
If you ever have questions or want to share more feedback with us, you may contact us anytime on our 24/7 live chat support on our website or email us at customerservice@toolmarts.com for any assistance.
We look forward to hearing from you!
Thanks & Regards,
Edward Marshal
Team Toolmarts
I ordered two Festool saw blades with the expectation that they would be delivered within five days. The delivery finally came after two weeks and the blades shipped were not the blades I ordered. I ordered 216mm and was sent 260mm. While I realize this was just and error in the fulfillment - I have received no response to multiple calls and messages left, an email request for return authorization and a facebook message to their company.
Date of experience: January 28, 2024
Bad customer service, Shipped me one part but the product was supposed to be a set of 5. Called twice and emailed twice with No response. After leaving a comment on their Facebook page I finaly got a response and learned that they were out of stock and could not supply the missing 4 pieces. They gave me a refund for the missing 4. They told me they are going to do better with the customer communication. I would have given them 5 stars if they had sent a note with the original order saying there were no more in stock, and/or if they would have responded to my emails or phone calls. Whoever is in charge of their customer service needs to be replaced because they have no idea what good customer service is
Date of experience: September 17, 2023
Reply from Toolmarts.com
Jim, we addressed your case with high priority and assisted with the refund request over email. Kindly excuse our inability to fulfill your complete order this time.
Please reply to us if you would like to be notified of your item's replenishment in our inventory.
Thanks and Regards,
Edward Marshal
Toolmarts customer care
We placed an order for an industrial vacuum, but after checking in two weeks after placing the order we're told that "it could be 1-2 more weeks or so" until the order can be fulfilled. What use is buying products from a supplier if they can't be bothered to list if something as back-ordered? I'm not cleaning out my car with a $2k dust extractor - we needed this machine for a restoration job that now has to wait, costing us time and money. Will the order be shipped? I asked and they never responded :(
Date of experience: August 26, 2023
Reply from Toolmarts.com
Dear Lindsey,
Please accept our sincere apologies for the inconvenience. We couldn't reply to one of your previous emails due to the high traffic of customer queries. Please be informed that your order was shipped out on September 12, 2023, and the tracking shows it's been delivered (Please check your inbox).
We'd like to inform you that the Hepa Vacuum is a non-inventory item that needs to be specially ordered from the manufacturer, hence causing 1-2 weeks lead time.
We hope to make your next purchase experience even better and quicker.
Best regards,
Hazel
Toolmarts Customer Care
