5,841 total
We tried to get quotes from 6 different dumpster companies, Budget Dumpster was the only company to respond. Zachary was very patient and helpful, answered our multiple questions. He was very responsive and kind through the process. Delivery and pickup was very easy.
Date of experience: November 09, 2024
Reply from Budget Dumpster
We strive to provide excellent customer service, and we're glad Zachary was able to assist you with your needs!
There should be a -0- star. The additional charge of $347.64 due to an over weight limit when a costumer orders a 10yard container it’s ridiculous, it was made sure not to go past the top edge and as matter of fact it was below, but how is the costumer supposed to weight by the tons? Which scale is the customer supposed use? The initial low price catches the customer’s eye, but when at the end you come up with an overweight expenses, it’s a way for you to make the extra money. With this experience don’t expect to get future customers from us, no customers have at home a scale that measures by the tons.
Date of experience: November 17, 2024
Reply from Budget Dumpster
Guiseppe, We sincerely apologize this additional charge negatively affected your rental experience. We value your feedback and a manager on our team has reviewed your rental and been in contact to work to recify your experience.
Brandon was amazing to work with, we ended up needing another dumpster, he was able to get one out to us the day after we told him. Drop off and pick up were fast! Great value, excellent customer service.
Date of experience: November 18, 2024
Reply from Budget Dumpster
Stacy, We're so glad to hear you had a positive experience! We strive to provide excellent customer service and appreciate your kind words about Brandon.
great communicate. Preparation for dumpster drop off and pick up was clear. Best prices for a rental that I could find.
Date of experience: November 15, 2024
Reply from Budget Dumpster
We're thrilled to hear that you found our communication clear and our prices competitive!
Bobby, truck #106, arrived at time (6:45 am) as requested to drop off residential dumpster. He was friendly, helpful, and explained how to use door/parts well. We would definitely use his services again. Thank you!
Date of experience: October 29, 2024
Reply from Budget Dumpster
We appreciate your kind words and are thrilled to hear about your positive experience with Bobby, Deirdre We strive to provide excellent customer service and are glad that Bobby was able to meet your needs.
The company doesn’t worthy it because they fraud people for extra charge. I ordered dumpster 3 times from them, the driver came to pick it up with no complained three weeks after I started noticed some charge in my credit card from them. When I asked why they said for extra weight but when asked why can you them me in the first stage when the driver came to pick it up no answer to my question. I will advise people to stay away from them. They can’t change, go and look their reviews they did that to many people and they will keep on doing it.
Date of experience: September 20, 2024
Reply from Budget Dumpster
Lateef, We apologize the addtional charges negatively affected your rental experience. The dumpsters are priced based on weight and these charges reflect the final weight of the dumpster which exceeded the pre purchased tonnage.
Friendly, Courteous, Professional Staff.
Driver had Knowledge of the Area, and placed the Dumpster exactly where I needed it to be.
Closed the Gates after pickup.
Date of experience: November 08, 2024
Reply from Budget Dumpster
Jax, We strive to provide excellent service and are pleased to hear we met your expectations!
Ashley from customer service was Great! From start to finish she was pleasant and extremely helpful and efficient. The delivery guy was Amazing he was courteous and very careful placing the dumpster,then at pick-up he made sure not to scratch my walkway pavement. I would Definitely recommend this company to anyone and everyone. If in the future I ever need another dumpster I will be calling Budget Dumpster once again!!!
Date of experience: October 09, 2024
Reply from Budget Dumpster
Lee Lee, We strive to provide excellent customer service and are thrilled that Ashley and the delivery driver exceeded your expectations! We appreciate your kind words and are grateful for your recommendation.
I rarely leave negative reviews (bad karma), but consumers should know how this company operates. Initially, I appreciated the scheduling process and SMS updates. However, on the drop-off day, the driver arrived at 5:20 AM without a prior time frame and placed the dumpster partially blocking my garage. Despite my request, it wasn’t picked up until the following Monday, leaving it in my driveway all weekend.
A week later, I received a surprising overage bill, claiming the yard waste exceeded 1 ton (we are talking sticks, twigs, and shrubs here. PLUS one piece of granite from a small powder room. 60% capacity, MAYBE). My card was automatically charged, with no way for me to verify the weight. Although their contract includes these terms, this felt unexpected and frustrating. If you work with this company, anticipate potential extra charges after the job.
Date of experience: October 30, 2024
Reply from Budget Dumpster
Eric, The dumpster size and associated weight was selected by you and the overweight fees were detailed at the time of order. As the dumpsters are priced based on weight, the charge represents the final weight of your dumpster. Our team has been notified and provided supporting documentation.
This project was for a small community church. We were doing some "spring cleaning". We really needed to dispose of some things. I went online and called a few places. From the very first phone call, staff was very helpful, very informative and very flexible. They offered suggestion to help with our project. I would definitely recommend Budget Dumpster to anyone needing this type of service. And the price was very reasonable
Date of experience: October 05, 2024
Reply from Budget Dumpster
Kim, It's wonderful to hear that our team was helpful, informative, and flexible in assisting you with your project! We strive to provide excellent customer service and are glad that we were able to meet your needs.
Awesome service. Delivery and pick up was seamless..guidelines were communicated and executed. Would highly recommend Budget Dumpster.
Date of experience: November 05, 2024
Reply from Budget Dumpster
We strive to provide seamless service and are glad that our guidelines were clear and executed effectively, Keith!
Easy ordering of the container and customer service was very nice and explained everything wonderfully. Container arrived early than the time quoted and pick up was early as well.
Date of experience: October 19, 2024
Reply from Budget Dumpster
Edward, We're thrilled to hear that you found our ordering process easy and that our customer service team was helpful in explaining!
easy to get connected to customer service, and talk to a rweal person
Date of experience: November 10, 2024
Reply from Budget Dumpster
We're glad you found it easy to connect with our team!
Timely delivery and pickup. The driver respected the property, and the cost was very competitive.
Date of experience: November 02, 2024
Reply from Budget Dumpster
Steve, We strive to provide our customers with reliable and respectful service, and we're glad that we were able to meet your expectations!
Great experience. From the start, I called them looking for a quote on what a dumpster would cost. They were super friendly and I ended up renting a 10yard roll off dumpster to throw out a lot of junk from my parents house. I ordered the smallest, but could have probably filled up the biggest one they offer. As soon as you confirm your rental, you get an email with a dashboard of everything you will need for your haul away. On this dashboard you can chat, extend, request another dumpster and set the date to pickup.
We filled up the dumpster and had it picked up within 4 days. I sent them emails throughout the time to ask the Ummmm questions and they were sure to respond via text, call and email. We had went over the 1ton limit, by 140 pounds and they charged us a minimal fee. These folks are amazing, and have great customer service.
Date of experience: October 01, 2024
Reply from Budget Dumpster
John, We appreciate you taking the time to share your positive experience. We're thrilled to hear you found our team friendly and helpful, and that the dashboard was a valuable resource for managing your rental!
The customer service person was AWESOME! I've never rented a dumpster and Elysia(sp) made the process so easy!! She speaks English, answered all of my questions, didn't rush me and was a delight through out the process. Give this woman a raise!!
Date of experience: August 30, 2024
Reply from Budget Dumpster
Kari, We strive to provide exceptional customer service and it's wonderful to know that our team member went above and beyond to make your rental process smooth and enjoyable!
Great people to work with. They explained everything that I would need to make sure that I didn't put anything into the storage unit not allowed. They delivered and picked up the unit on the days that they said they would, and the dumpsters were easy to load, and to enter.
Date of experience: October 08, 2024
Reply from Budget Dumpster
Steven, We're glad to hear that you found our team helpful and that the process went smoothly!
I had never rented a dumpster before and was recommended a size for what I needed. I am then charged for DOUBLE the amount of what I originally paid for the dumpster! It feels as though the company does this consistently, to make more money, a terrible business practice. DO NOT RENT FROM THEM!
Date of experience: September 30, 2024
Reply from Budget Dumpster
Elise, We sincerely apologize for any frustration during your rental. A member of our team has reviewed your experience and been in contact to address your concerns.
They were the most financially reasonable of those l had got a quote from and the dumpster was new and clean. It was delivered when they said it would be and picked up when they said it would be. I would highly reccomend them.
Date of experience: October 15, 2024
Reply from Budget Dumpster
Mike, It’s wonderful to know that you found our services to be both affordable and reliable! We strive to provide our customers with a seamless experience, and we're glad that our commitment to punctuality and cleanliness met your expectations.
Budget dumpster made the whole process so easy. The driver gave us a heads up before he arrived and was very accommodating about where we wanted the dumpster located. We had to do an "empty and replace" when we filled the first dumpster and the replacement arrived quickly so our work could continue without alot of delay. Overall a really smooth process.
Date of experience: April 26, 2024
Reply from Budget Dumpster
Susan, We're so glad to hear our service made your project easier!
