HOUSEKEEPIN

G OPERATIONS
HME 1

By: Sir Christian Lawrence Mangsat

OVERVIEW
•THIS COURSE IS DESIGNED TO PROVIDE STUDENTS
WITH THE KNOWLEDGE, SKILLS AND ATTITUDES TO
PERFORM HOUSEKEEPING DUTIES AND BE QUALIFIED
AS HOUSEKEEPING ATTENDANT.
•THIS COURSE IS DESIGNED TO DEVELOP THE KNOWLEDGE,
SKILLS AND ATTITUDE OF STUDENTS TO BE A GOOD
HOUSEKEEPING STAFF AND PERFORM HOUSEKEEPING
SERVICES,
-PREPARING GUEST’S ROOMS
-PROVIDING VALET SERVICE/BUTLER SERVICE
-LAUNDERING LINEN AND GUEST’S CLOTHES
-CLEANING PREMISES AND EQUIPMENT IN ACCORDANCE
WITH INDUSTRY STANDARDS.
HOUSEKEEPIN
G
COMPETENCIE
S
BASIC COMPETENCIES
•PARTICIPATE IN WORKPLACE COMMUNICATION
•WORK IN TEAM ENVIRONMENT
•PRACTICE CAREER PROFESSIONALISM
•PRACTICE OCCUPATIONAL HEALTH AND SAFETY PROGRAM
 CORE COMPETENCIES
•PROVIDE HOUSEKEEPING SERVICES TO GUEST
•CLEAN AND PREPARE ROOMS FOR INCOMING GUEST
•PROVIDE VALET AND BUTLER SERVICE
•LAUNDRY LINEN AND GUEST CLOTHES
•CLEAN PUBLIC AREA, FACILITIES AND EQUIPMENT
•DEAL OR HANDLE WITH INTOXICATED GUESTS
ORGANIZING
THE
HOUSEKEEPIN
G JOB
MODULE 1
WHAT IS
HOUSEKEEPI
NG?
HOUSEKEEPING
•REFERS TO THE UPKEEP AND MAINTENANCE OF
CLEANLINESS AND ORDER IN A HOUSE OR A
LODGING ESTABLISHMENT SUCH AS INNS,
HOTELS, APARTELLES, CONDOMINIUMS,
RESORTS, DORMITORIES OR A HOSPITAL ETC.
 HOUSEKEEPER

•IS ONE WHO IS RESPONSIBLE FOR ADMINISTERING

HOUSEKEEPING MAINTENANCE AND FOR INSURING
THAT EVERYTHING IS IN ORDER. SHE/HE SEES TO IT
THAT ALL OCCUPANTS ARE COMFORTABLE, SAFE AND
PROTECTED FROM DISEASE-CAUSING BACTERIA.
TYPES OF
HOUSEKEEPIN
G
DOMESTIC HOUSEKEEPING
•REFERS TO HOUSEKEEPING MAINTENANCE IN
A HOUSE. IT COVERS BEDROOMS, KITCHEN,
DINING, RECEIVING AREA, GROUNDS AND THE
SURROUNDING AREAS WITHIN THE HOUSE.
INSTITUTIONAL
HOUSEKEEPING
•APPLIES TO HOUSEKEEPING MAINTENANCE IN
COMMERCIAL LODGING ESTABLISHMENTS LIKE
HOTELS, RESORTS, INNS AND APARTELLES’.
AREAS
OF
HOUSEKEEPIN
G
MAINTENANCE
•LOBBY •GROUNDS AND GARDEN
•CORRIDORS LANDSCAPE
1. PUBLIC AREASRECEPTION
MAINTENANCE
•FUNCTION ROOMS • AREA
•OFFICES •HALLWAYS
•OTHER AREAS ACCESSIBLE
TO PUBLIC
2. ROOMS MAINTENANCE

•GUESTROOMS
•HALLWAYS IN GUESTROOM AREAS
•SERVICE STATION
•LINEN ROOM
3. LINEN AND LAUNDRY
SERVICE
•GUEST LAUNDRY
•UNIFORM OF STAFF
•LINEN USED FOR FOOD AND BEVERAGE
OPERATION
4. INSTALLATION, CLEANING AND MAINTENANCE OF
FIXTURES AND FACILITIES LIKE FURNITURE AND
APPLIANCES.
5. PEST CONTROL
HOUSEKEEPIN
G
ORGANIZATIO
N
ORGANIZATIONAL STRUCTURE
IN A HOTEL OR RESORT, THE HOUSEKEEPING JOB IS DISTRIBUTED TO
VARIOUS SUB SECTIONS. THERE IS A SECTION FOR:

• ROOMS MAINTENANCE
• PUBLIC AREAS
• LINEN AND LAUNDRY SERVICE
EACH SECTION IS HEADED BY A SECTION HEAD:
• HEAD HOUSEMAN FOR PUBLIC AREA.
• ROOMS KEEPING SUPERVISOR FOR GUESTROOM
MAINTENANCE.
• LINEN AND LAUNDRY SUPERVISOR FOR THE LINEN AND
LAUNDRY SERVICE.
ALL THESE SECTION HEADS REPORT TO THE HOUSEKEEPING
MANAGER / EXECUTIVE HOUSEKEEPER WHO ACTS AS
DEPARTMENT HEAD.
HOUSE KEEPING DEPARTMENT ORGANIZATIONAL CHART - FOR LARGE ESTABLISHMENT:
THEIR FUNCTIONS
HOUSEKEEPING
DEPARTMENT
•HOUSEKEEPING DEPARTMENT IN HOTEL
ENSURES THE CLEANLINESS,
MAINTENANCE, AND AESTHETIC APPEAL OF
ALL ROOMS AND PUBLIC AREAS.
EXECUTIVE HOUSEKEEPER OR
HOUSEKEEPING MANAGER

• AN EXECUTIVE HOUSEKEEPER, CO-ORDINATES BETWEEN

HOUSEKEEPING CREWS TO INSPECT ASSIGNED AREAS TO ENSURE
STANDARDS ARE MET. AN EXECUTIVE HOUSEKEEPER MANAGES
MANY PRIORITIES AND DEMANDS AND IS ABLE TO SOLVE
PROBLEMS, SUPPORT STAFF, AS WELL AS PERFORM THE DUTIES
OF A HOUSEKEEPER WHEN REQUIRED.
HOUSEKEEPING SUPERVISOR /
ROOMSKEEPING SUPERVISOR

•A HOUSEKEEPING SUPERVISOR IS A PROFESSIONAL

WHO MONITORS THE WORK ACTIVITIES OF
CLEANING PERSONNEL TO ENSURE THAT THEY ARE
PROVIDING A CLEAN, ORDERLY, AND ATTRACTIVE
ENVIRONMENT FOR GUESTS.
PUBLIC AREA SUPERVISOR
•PUBLIC AREA SUPERVISOR IS RESPONSIBLE FOR THE
CLEANLINESS OF HOTELS PUBLIC AREAS INCLUDING HOTEL
EXTERIORS. HE OR SHE ALSO NEED TO TRAIN AND INSPECT
THE PERFORMANCE OF ASSIGNED PUBLIC AREA
ATTENDANTS ENSURING THAT ALL PROCEDURES ARE
COMPLETED AS PER THE HOTEL'S OPERATING STANDARDS.
LINEN AND LAUNDRY
SUPERVISOR
•RESPONSIBLE TO OVERSEE THE TEAM OF LINEN AND
UNIFORM ATTENDANTS TOWARDS ACHIEVING THE
OPERATIONAL OBJECTIVES WHILE ENSURING THAT THE
HOTELS OPERATIONAL STANDARDS ARE MET. ADDITIONALLY,
RESPONSIBLE FOR MANAGING OVERALL DAILY OPERATIONS
OF THE LINEN AND LAUNDRY ROOMS.
ROOM ATTENDANT
•A ROOM ATTENDANT IS A HOSPITALITY PROFESSIONAL WHO
ACTS AS A HOUSEKEEPER FOR A HOTEL OR MOTEL. ROOM
ATTENDANTS HELP THESE ESTABLISHMENTS KEEP THEIR
ROOMS CLEAN AND WELCOMING. IN THIS WAY, THEY CAN
HELP CREATE A POSITIVE EXPERIENCE FOR GUESTS.
PUBLIC AREA ATTENDANT
•ARE RESPONSIBLE FOR THE GENERAL
CLEANLINESS AND SAFETY OF ALL PUBLIC
PLACES IN A HOTEL. THIS MEANS LOBBIES,
RESTROOMS, AND HALLWAYS.
LINEN ATTENDANT
•RESPONSIBLE FOR THE STORAGE AND ISSUANCE
OF EMPLOYEES’ UNIFORMS, LINENS, CLEANING
SUPPLIES AND GUESTROOM AMENITIES.
POWDER GIRL

•RESPONSIBLE FOR THE CLEANING, CARE

AND MAINTENANCE OF LADIES’
COMFORT ROOMS AND LOCKER ROOMS.
PEST CONTROL TECHNICIAN
•A PEST CONTROL TECHNICIAN IS A PROFESSIONAL
WHO USES A VARIETY OF TECHNIQUES TO ELIMINATE
PESTS FROM RESIDENTIAL, COMMERCIAL AND
INDUSTRIAL FACILITIES. THEY IDENTIFY PEST
PROBLEMS AND CHOOSE AN EFFECTIVE APPROACH
TO REMOVE PESTS FROM THE PROPERTY.
LAUNDRY ATTENDANT
•A LAUNDRY ATTENDANT IS IN-CHARGE OF ENSURING
THAT CLEAN LINENS ARE SUPPLIED TO THE ENTIRE
HOTEL. AMONG THE RESPONSIBILITIES INCLUDE
SORTING, WASHING, DRYING, PRESSING, AND
FOLDING CLOTHING AND OTHER TEXTILE ITEMS.
MINI-BAR ATTENDANT
•A MINI BAR ATTENDANT ENSURES THAT THE MINI
BAR IN EACH GUEST ROOM AT A HOTEL REMAINS
STOCKED DURING A CUSTOMER'S STAY. AS A MINI
BAR ATTENDANT, YOUR DUTIES INCLUDE STOCKING
BARS, MAINTAINING INVENTORY, ORGANIZING
ORDERS, AND BILLING CUSTOMERS.
GARDENER / GROUND
MAINTENANCE
•RESPONSIBLE FOR THE GENERAL MAINTENANCE OF
THE GARDENS, PLANTS AND LAWNS AT THE HOTEL.
AND ALSO MAINTAIN THE BEAUTIFICATION OF THE
LAWNS AND GARDENS IN-ORDER TO ATTRACT
GUESTS TO HOTELS LUSH AND GREEN
SURROUNDINGS.
VALET RUNNER
•ASSIST THE ASSISTANT EXECUTIVE LAUNDRY
MANAGER WITH THE SERVICES OF ALL GUEST DRY
CLEANING, LAUNDRY AND PRESSING. ACCOUNTABLE
DUTIES. • TO COLLECT LAUNDRY, DRY CLEANING AND
PRESSING FROM THE GUESTS.
STEAM PRESSER / IRONER

•OPERATE HYDRAULIC OR STEAM PRESSING

MACHINES TO SHAPE AND SMOOTH ARTICLES,
AS WELL AS REMOVE WRINKLES.
STANDARDS
OF GOOD
HOUSEKEEPIN
G
 1. CLEANLINESS
• ALL AREAS ARE IMMACULATELY CLEAN, CORNER-TO-CORNER, TOP TO BOTTOM,
INCLUDING SURFACES.

• CLOSETS, CABINETS AND STORAGE AREAS ARE ALSO KEPT CLEAN.

• FURNITURE AND FIXTURES ARE PROPERLY DUSTED; DOORKNOBS AND METAL
FIXTURES ARE POLISHED WITH THE RIGHT METAL POLISH.

• WINDOWS AND GLASS PANELS ARE DUSTED AND POLISHED.

• FLOOR ARE VACUUMED, POLISHED OR SHAMPOOED WHEN NECESSARY.
• GROUND ARE FREE OF LITERS AND DIRT.
2.ORDERLINESS
• FACILITIES AND FIXTURES ARE PROPERLY ARRANGED AND INSTALLED
IN THEIR APPROPRIATE LOCATION.
• ROOM AMENITIES ARE PROPERLY INSTALLED IN APPROPRIATE
LOCATION.
• BEDS IN GUESTROOMS ARE MADE UP PROPERLY, LINEN ARE
MITERED AND WRINKLE FREE.
3.SANITATION
• THE WHOLE AREA IS FREE FROM ALL SOURCES OF BACTERIAL CONTAMINATION
SUCH AS UN-DISPOSED GARBAGE AND LEFTOVER, STAGNANT WATER, ETC.

• WET GARBAGE CONTAINERS ARE UNDERLINED WITH PLASTIC LINER AND

COVERED; TRASH AND WASTE ARE DISPOSED REGULARLY.

• ALL ITEMS FOR PERSONAL USE OF GUESTS AND WHICH COME IN-CONTACT
WITH THE BODY LIKE LINEN, CUTLERIES, GLASSES ETC. ARE SANITIZED WITH
SANITIZING DETERGENTS TO PROTECT GUESTS/USERS FROM BACTERIAL
CONTAMINATION.
• GLASSES THAT ARE INSTALLED IN GUESTROOMS ARE COVERED OR
WRAPPED IN TO PROTECT THEM FROM DUST AND CONTAMINATION.
• ALL AREAS INSIDE THE BUILDING ARE PROTECTED FROM PEST
INFESTATION AND ARE REGULARLY FUMIGATED.
• CLEANING AND DISINFECTING TOOLS ARE STORED AWAY FROM
FOOD.
• CHEMICALS ARE LABELED AND STORED AWAY FROM FOOD.
4.GUESTS AND CLIENTS’
COMFORT
• ROOMS ARE PROPERLY VENTILATED AND LIGHTED.
• GUESTS ARE NOT DISTURBED BY NOISE AND OTHER FORMS OF
DISTRACTIONS.
• THERE ARE SUFFICIENT AMENITIES FOR THE COMFORT OF GUESTS
LIKE LINEN, TOILET TISSUES, SOAP DISPENSER WITH LIQUID SOAP,
DRINKING GLASS, ETC.
5.EYE APPEAL
• AMBIANCE IS SOOTHING TO THE EYES, NOT DIM OR DULL.
• THERE IS A SUITABLE INTERIOR DESIGN AND PROPER BLENDING OF
COLORS.
• NO EYESORE CAN BE FOUND AT THE FRONT OF THE HOUSE LIKE
LOBBY, HALLWAYS, RECEPTION AREAS, ETC.
• WALL DECORS ARE POSTED AT EYE LEVEL.
6.SAFETY
• BUILDING IS PROVIDED WITH ALL REQUIRED SAFETY FACILITIES LIKE VENTILATED
FIRE EXISTS, EMERGENCY ALARM, FIRE EXTINGUISHERS/HOSES, LUMINOUS
SAFETY SIGNS, ETC. SAFETY STANDARDS PRESCRIBED UNDER THE BUILDING
CODE ARE STRICTLY ENFORCED.

• THE HOTEL OR BUILDING IS PREPARED FOR ANY EMERGENCY, HAS A WELL-

ORGANIZED SAFETY OR EMERGENCY PROCEDURES AND EMERGENCY BRIGADE.

• ALL STAFFS ARE TRAINED ON EMERGENCY PROCEDURES.

• TRAINED ROVING GUARDS ARE AVAILABLE IN HOTELS TO CHECK MOVEMENTS IN
GUESTROOMS AND TO ENSURE THE GUESTS’ SAFETY.
7.MATERIALS CONTROL AND
PREVENTIVE MAINTENANCE
• THERE IS A DESIGNATED BUDGET FOR SUPPLIES AND MATERIALS.
• CONSUMPTION OF SUPPLIES IS ALWAYS MONITORED. EXCESSIVE
CONSUMPTION IS DETERMINED AND REPORTED.
• PAR STOCK REQUIREMENTS ARE ESTABLISHED AND MAINTAINED;
REGULAR REQUISITIONS ARE MADE.
• ALL TOOLS AND EQUIPMENT ARE STORED SAFELY IN THEIR
APPROPRIATE STORAGE.
• ALL APPLIANCES AND EQUIPMENT ARE REGULARLY CHECKED FOR ANY
DAMAGE AND MAINTAINED IN A SAFE, WORKING CONDITION TO AVOID
ACCIDENTS.
• REGULAR CLEANING AND CHECK-UP OF EQUIPMENT IS UNDERTAKEN.
• HOUSEKEEPERS ARE TRAINED ON THE PROPER USE AND MAINTENANCE
OF EQUIPMENT, CHEMICALS AND SUPPLIES.
• NEGLIGENCE AND RECKLESSNESS OF STAFF IN THE USE OF EQUIPMENT
AND SUPPLIES THAT RESULT TO DAMAGES OR ACCIDENT ARE REPORTED
AND SUBJECTED TO DISCIPLINARY ACTION.
8.GUEST RELATIONS
• REQUESTS AND CONCERNS OF HOUSE GUESTS AND CLIENTS ARE
GIVEN PROMPT AND PROPER ATTENTION.
• STAFF EXHIBIT WARM AND PLEASANT DISPOSITION IN DEALING
WITH GUESTS.
• TACT AND COURTESY ARE OBSERVED IN DEALING WITH CUSTOMER
COMPLAINTS.
• CUSTOMER FEEDBACK IS SOLICITED TO DETERMINE GUESTS’
SATISFACTION.
• THERE IS ACCURATE AND APPROPRIATE RESPONSE TO
INQUIRE/REQUESTS.
• GUESTS WITH SPECIAL PROBLEMS LIKE SICK, INTOXICATION ONES,
ETC. ARE GIVEN THE NECESSARY ASSISTANCE AND SUPPORT.
CLEANING
EQUIPMENT
AND THEIR
PROPER USAGE
•GOOD HOUSEKEEPING IN PUBLIC AREAS, BE IT A HOTEL OR
BUILDING REQUIRES VERY THOROUGH CLEANING. WITH A
CLEAN AND SANITIZED ENVIRONMENT, HOUSE GUESTS AND
OCCUPANTS ARE PROTECTED FROM POSSIBLE DISEASES.
• FOR A THOROUGH CLEANING, THE ESTABLISHMENT MUST
BE EQUIPPED WITH APPROPRIATE CLEANING AND
SANITIZING EQUIPMENT, TOOLS AND SUPPLIES AS
FOLLOWS;
VACUUM
CLEANER
• IT IS USED TO ELIMINATE LOOSE
SOIL AND DUST PARTICLES FROM
CARPET SURFACES,
UPHOLSTERED FURNITURE AND
EVEN HARD SURFACES.
FLOOR
POLISHER
• TO BE USED IN SCRUBBING,
STRIPPING AND POLISHING HARD
FLOOR SURFACES AND ALSO
VINYL, WOOD PARQUET, ETC.
 CARPET
SWEEPER
•THIS IS USED TO PICK-UP DIRT AND PARTICLES FROM THE
CARPET.
 HYDRO-VACUUM
CLEANER

This is called an “all-purpose vacuum” as it is used for both dry and

wet surfaces. And for absorbing water in flooded or wet surface.
CARPET
EXTRACTOR
• THIS EXTRACTOR IS USED WHEN
THE CARPET IS HEAVILY SOILED. IT
PENETRATES INTO THE INNER
SURFACES OF THE CARPET AND
REMOVES EMBEDDED SOIL OR
DIRT.
 CARPET
DRYER

•TO BE USED FOR DRYING CARPET AFTER EXTRACTION. IT

EXPEDITES DRYING BY ABOUT 50%.
For mopping, floor stripping and waxing.
Used to wring and flush out excess water in the mop during
damp mopping.
This is needed to remove excessive water from the surface and corners. It
also speeds up the drying process.
Soft broom is for fine and flat surfaces like vinyl and wood.
Stick broom is ideal for rough surfaces like grounds.
To be used to dust mop the floor during follow up
cleaning.
Warning sign to alert people that the floor is wet and slippery
and they should not step on it. It is a tool for the prevention of
slips and injuries.
OTHER CLEANING TOOLS AND
MATERIALS
Carrier of amenities and cleaning supplies during room make up.
Container for cleaning chemicals and tools.
 SCOURING
PADS

• GREEN: FOR SCRUBBING PURPOSES ONLY

• WHITE: FOR CLEANING PAINTED SURFACES, GLASS MIRRORS, AND
PORCELAIN
 DUSTING
CLOTH

• THIS IS USED FOR DUSTING WOODEN FURNITURE.

Make sure the cloths are clean; otherwise the dusty
cloth will merely rub the dust unto the surface being
dusted.
 CLEANING
TOWELS

•IT IS USED FOR DRYING BATHROOM WALLS AND FLOOR

TILES AFTER THEY ARE CLEANED.
This cloth is used for polishing metal surfaces like
bathroom fixtures.
This brush is meant for brushing away dusts from rough surfaces such as
rattan, wicker work, etc.
For dusting furniture and
fixtures.
For scrapping embedded dirt and
candles that stick to floors.
To prevent accident, try to reach high areas to be cleaned using this stair .
Used for fumigation so as to eliminate pest and
mosquitoes.
Protection of cleaners against contamination during the
cleaning process.
 FACE MASK – N95
RESPIRATORS

• WHAT ARE N95 RESPIRATORS? THESE RESPIRATORS ARE IDEAL FOR INDUSTRIES
IN CLEANING, MAINTENANCE, CONSTRUCTION AND MEDICAL PROFESSIONALS.
THESE MASKS ARE NIOSH (NATIONAL INSTITUTE FOR OCCUPATIONAL SAFETY
AND HEALTH) APPROVED AND PROVIDE 95% FILTRATION EFFICIENCY AND
PROVIDE RELIABLE BREATHING PROTECTION.
 P.P.E. KIT
• PERSONAL PROTECTIVE EQUIPMENT (PPE) IS
SPECIALIZED CLOTHING OR EQUIPMENT WORN
BY AN EMPLOYEE FOR PROTECTION AGAINST
INFECTIOUS MATERIALS.
PPE prevents contact with an
infectious agent or body fluid that may
contain an infectious agent, by
creating a barrier between the
potential infectious material and the
health care worker.
 GOGGLES
Serves as eye protection when
handling dangerous chemicals
while cleaning.
 TRASH RECEPTACLE
WITH PLASTIC LINER
• THE RECEPTACLE IS FOR THE
DISPOSAL OF TRASH.
The plastic liner helps to capture soil
moisture, as well as germs and fungi that
would have embedded into the lining of
trash can. If these are not eliminated, they
can cause foul smell, aside from harboring
more bacteria.
CLEANING STANDARDS
1. CEILING CLEANING

•- CEILING IS FREE OF COBWEBS AND DIRT.

•- CEILING FAN AND FLUORESCENT ARE
THOROUGHLY DUSTED.
•- SPOTS IF ANY ARE REMOVED.
2. WINDOW CLEANING

•- WINDOW GLASSES DO NOT HAVE

SMUDGES NOR WATERMARKS.
•-WINDOW FRAMES AND CHANNELS ARE
DUST FREE.
3. CLEANING GLASS PANELS,
MIRRORS

•- IT IS THOROUGHLY CLEANED, NO VISIBLE

STREAKS, SCRATCHES, OR SPOTS.
4. CLEANING OF ASHTRAYS

•- ASHTRAYS ARE EMPTIED OF SOIL AND

CIGARETTE BUTTS, WASHED AND WIPED-DRY.
5. DUSTING / CLEANING OF FURNITURE
AND FIXTURES
• - IT IS THOROUGHLY DUSTED; SURFACES ARE FREE OF
DIRT AND SPOTS.
• - APPLIANCES ARE ARRANGED IN THEIR APPROPRIATE
LOCATION.
• - UPHOLSTERED CHAIRS ARE SHAMPOOED OR
VACUUMED.
• - FURNITURE HAS NO DAMAGE OR DEFECT.
6. CLEANING COMFORT ROOM AND
RESTROOMS
• - THE FLOOR IS MOPPED, SANITIZED AND DRIED.
• - THERE IS NO SIGN OF MARKS OR STREAKS ON WALLS, FIXTURES,
DOORS, DOOR HANDLES AND OTHER SURFACES.

• - ALL METAL FIXTURES AND HARD WARES ARE CLEANED AND POLISHED
WITH METAL POLISH.

• - BATHROOM MIRROR IS WELL POLISHED AND WIPED DRY. THERE ARE NO

MARKS OR SPOTS.

• - THE SINKS ARE CLEAN AND SANITIZED WITH SANITIZING CHEMICAL AND
THEY ARE FREE OF FOUL ODOR.

• - BATHROOM SUPPLIES ARE REPLENISHED AND INSTALLED ACCORDING

TO STANDARD ARRANGEMENT.

• - SHOWER CURTAINS ARE PROPERLY BRUSHED AND WIPED-DRY.

7. SWEEPING
•- ALL SWEPT FLOORS DO NOT HAVE DUST
STREAKS NOR DOES SHOW MARK WHERE DIRT
WAS PICKED UP.
•- NO DIRT LEFT ON CORNERS, BEHIND DOORS,
UNDER CARPETS OR FURNITURE.
8. VACUUMING

•- ALL CARPETED AREAS/UPHOLSTERIES ARE

VACUUMED REGULARLY, KEPT CLEAN, FREE OF
DUST.
•- ALL SPOTS ARE REMOVED UPON DISCOVERY.
9. FLOOR STRIPPING

•- STRIPPING AND REMOVAL OF OLD FLOOR

FINISH IS DONE WHENEVER NECESSARY TO
AVOID YELLOWING AND BUILD-UP IN CORNERS,
BASEBOARDS OR UNDER FURNITURE.
10. MOPPING

•- WATER IS USED SPARINGLY. CLEANING

SOLUTIONS ARE RINSED QUICKLY AND THE
FLOOR IS DRIED AT ONCE.
11. FLOOR FINISHING

•FLOOR FINISHES ARE NOT ALLOWED TO

BUILD UP IN CORNERS, BASEBOARDS OR
UNDERNEATH FURNITURE.
12. WASTE DISPOSAL GARBAGE
CONTAINERS
•- TRASH, GARBAGE AND DIRT ARE DISPOSED
IMMEDIATELY.
•- CONTAINERS ARE CLEANED AS OFTEN AS
NECESSARY.
•- CONTAINERS ARE UNDERLINED WITH PLASTIC.
13. GROUNDS MAINTENANCE
• - ALL WALKWAYS, PARKING SPACES, PLANTED AREAS
ARE CLEAN, FREE OF LITTERED OBJECTS.
• - CEMENTED OR CONCRETE PAVEMENTS ARE FREE
FROM SPOTS. THEY ARE SCRUBBED REGULARLY AND
ARE DUST FREE.
• - PLANTS ARE WATERED REGULARLY, PRUNED AND
TRIMMED PERIODICALLY AND AS NECESSARY.
•- SOIL IS REGULARLY CULTIVATED, FERTILIZED
PERIODICALLY AND PLANTED TO PREVENT
ERODING.
•- PLANT PESTS ARE ERADICATED. FUMIGATION IS
CONDUCTED ON REGULAR SCHEDULE OR UPON
DETECTION OF THE PRESENCE OF PESTS.
•- POOL FLOORING CLEANED, SCRUBBED AS
SCHEDULED AND WHENEVER NECESSARY TO
PREVENT THE GROWTH OF ALGAE.
•- PLANTS IN BOXES ARE MAINTAINED AND
REPLACED AS NEEDED.
FLOOR CLEANING PROCESS
1ST
STRIPPING

4TH
2ND
MAINTAINI
SEALING
NG

3RD
FINISHING
A. STRIPPING FLOORS B. SEALING FLOORS
Stripping is the elimination of embedded Sealing follows stripping. A floor sealer-
dirt, oil and old layers of floor finish and chemical is applied on the floor to protect
sealer. The process completely cleans and the surfaces and to act as a bond between
prepares floors for the application of new the floor sealer and the finish (wax).
coats, floor sealer or floor finish (wax). Sealing helps to smoothen rough surfaces
Floor stripping products are used for this and scratches. It also protects the floor of
purpose. other types of floor abuse thereby
Supplies and Equipment Needed; enhancing its appearance.
ü Mop Supplies and Equipment Needed;
ü Hand Gloves ü Wet mop
ü Floor Polisher ü Sealer solution
ü Mop wringer ü Plastic liner
ü Floor stripper
ü Wax remover
C. FINISHING FLOOR D. MAINTAINING FLOORS
To finish a floor means completing the After the floor is stripped, sealed and
process of floor cleaning through wax finished with the given procedures, it
application only after it has been has to be regularly maintained with
stripped of old sealers and wax and proper cleaning and other
after it has been sealed with a sealing maintenance tasks so that its gloss,
solution. quality and condition will be
A floor polisher is used to polish the sustained and it will neither suffer
floor. from premature wear and tear.
Supplies and Equipment Needed; Floor maintenance maybe
ü Mop and mop wringer accomplished by regular cleaning,
ü Paste/liquid gas sweeping, mopping, polishing and
ü Finishing solution buffing. The type of cleaning and
ü Floor polisher maintenance depends on the type of
floor.
TYPES OF FLOOR CLEANING
AND MAINTENANCE
1. Sweeping – removing dirt and trash from 5. Spray buffing – spraying the floor with a
floors using sweepers and dust pan. buff finish to clean and restore its gloss and
prolong its beautiful appearance.
2. Vacuuming – elimination of embedded dirt 6. Shampooing – removal of embedded dirt
on floors using a vacuum cleaner. and stains using carpet shampoo either
manually or by the use of a machine. This
process applies to carpets.
3. Dust Mopping – dusting away dirt on floors
using mops. 7. Extraction – is the process of extracting
deeply embedded dirt and soil in carpets
4. Damp Mopping – mopping the floor with especially those in inner layers that cannot be
lightly wet mop to clear the floor of dirt and removed by shampooing.
soil.
8. Carpet Drying – drying of the carpet it has
undergone shampooing.
 Stripping Chemical
Carpet Shampoo
For stripping or
For shampooing removing embedded
carpets. dirt or wax.

Buffing Solution
Sealing Chemical
For buffing so that To seal floors, cover
the gloss of the holes and to prepare the
floor will be floor for floor finish.
maintained.
TOILET AND BATHROOM CLEANING

Materials Needed: Ø All-purpose cleaner

Ø Bucket Ø Scouring pads
Ø Plunger Ø Rubber gloves
Ø Cleaning cloth Ø Hand brush
Ø Toilet bowl cleaner Ø Warm water
 TASKS IN THE TOILET AND
BATHROOM
1. Start cleaning the tiles, shower, down to the
7. Clean the shelves and cabinet.
bathtub.
Scrub to remove dirt and stains and wipe dry to
8. Polish all chrome fixtures.
prevent the formation of water marks.
9. Clean the lavatory sink.
2. Clean and sanitize the toilet bowl.
3. Scrub the faucet, lavatory, sink, stopper, floor 10. Rinse the lavatory sink.
tiles, and shower curtains to remove stubborn 11. Dry and polish the faucet and lavatory sink.
stains, eliminate foul odor and kill germs and
bacteria. 12. Install the faucet knobs.
4. Clean the bathroom wall.
13. Replenish bathroom amenities like: toilet
5. Clean the mirror. tissue, liquid/bar soap, paper towels, sanitary bag.

6. Wash the drinking glasses (if this is installed in 14. Dispose trash in all trash cans.
the bathroom)
 CLEANING OF TOILET BOWL
1. Flush the toilet bowl to wet the surface. 6. Clean the toilet seat and cover. Remove dirt
and water-marks, urine and waste sediments.
2. Pour the toilet cleaner to disinfect and
deodorize all areas, including the hidden 7. Clean the outside part of the bowl.

3. Leave the toilet bowl cleaner to soak (at least 8. Dry and polish the bowl to prevent water
2 minutes) to soften the soil and make it easier marks from forming into the surface.
to remove.
4. Clean the toilet bowl and remove all hidden 9. Close the toilet bowl cover.
dirt under the rim.
5. Flush it again to rinse the bowl.
FURNITURE CLEANING, CARE AND MAINTENANCE
• 1.FOR THE FURNITURE TO LOOK BETTER AND SHINIER, APPLY/SPRAY
FURNITURE CLEANER POLISH.
• 2.WIPE AND DUST AWAY ALL DIRT IN THE INNER AND OUTER PARTS
OF THE FURNITURE USING A CLEAN AND DRY DUSTING CLOTH.
• 3.APPLY CLEANER-SOLUTION TO ALL CORNERS AND WALLS.
• 4.WHEN CLEANING GLASSES, APPLY GLASS CLEANER LIKE “GLANCE”
TO MAKE IT LOOK SHINIER.
IMPORTANTANT NOTICE:
• .BE CAREFUL NOT TO SPILL PERFUMES, MEDICINES, BEVERAGES OR OTHER
LIQUIDS CONTAINING ALCOHOL TO THE FURNITURE. THESE ITEMS LEAVE
RINGS OR SPOTS THAT CAN CAUSE IRREPARABLE DAMAGE. THEIR ALCOHOL
CONTENT CAN DISSOLVE THE FINISH. HOWEVER, IF THE FINISH HAS BEEN
PROTECTED WITH A WAX, A SPOT CAN BE PREVENTED. SHOULD A SPOT
OCCUR, TREAT IT WITH THE SAME SPOT REMOVAL METHOD USED FOR MILK
OR CREAM STAINS.
 WINDOW CLEANING
Equipment and Material Needed:
ü 2 buckets
ü 3 scrubbing white pads
ü 1 broom
ü 4-8 polishing cloths ü 2 mops
ü 1 hand brush
ü All-purpose cleaner
ü 4-8 cleaning towels
ü Squeegees
ü 4 plastic bags
1. Prepare all needed supplies and 5. Wipe dry the window frames using a
materials and place them near the dry, cleaning towel.
working area.
6. Clean the outside part of the window.
2. Remove cobwebs, if any.

3. Wash – clean frames and windows 7. Dry clean the outside surface.
thoroughly, from top to bottom, inside
and out.
8. Polish the Glass.

4. Rinse the cleaning sponge.

 KITCHEN CLEANING
• 1.CHECK CEILING AND WALLS FOR COBWEBS AND
REMOVE THEM.
• 2.CLEAN ALL PARTS OF KITCHEN EQUIPMENT AND
APPLIANCES FROM TOP, SIDES AND THE FRONT.
• 3.DUST AND CLEAN THE RANGE HOOD.
• 4.CLEAN BACKSPLASH AND COUNTERTOPS.
• 5.CLEAN THE OUTSIDE OF ALL CABINETS.
• 6.DUST AND CLEAN MIRRORS AND PICTURE FRAMES.
• 7.DUST THE DOORS, WINDOWS, FRAMES AND
BASEBOARDS.
• 8.EMPTY ALL WASTE BASKETS THEN WASH THEM WITH
SOAP AND WATER.
• 9.RELINE THE WASTE RECEPTACLES WITH PLASTIC
LINERS.
• 10.DUST AND CLEAN THE FAN AND AIR CONDITIONER
VENTS AS WELL AS LIGHT FIXTURES.
• 11.DO SWEEPING AND DAMP MOPPING OF FLOORS.
CLEANING THE LIVING ROOM/FAMILY
ROOM
•1.CHECK ALL WALLS AND CEILING; REMOVE
COBWEBS, IF ANY.
•2.DUST THE DOOR AND WINDOW FRAMES AS
WELL AS BASEBOARDS.
•3.DUST AND CLEAN MIRRORS WITH GLASS
CLEANER.
•4.DUST LAMPS AND SHADES.
•5.EMPTY ALL ASHTRAYS AND WASH THEM WITH
SOAP AND WATER. THEN WIPE DRY.
•6.WIPE AND POLISH ALL FURNITURE. USE WOOD
POLISH IF ANY.
•7.DUST THE FAN AND AIR CONDITIONER VENTS
AS WELL AS LIGHT FIXTURES.
•8.SWEEP OR DAMP MOP THE FLOOR. VACUUM
THE CARPET (IF CARPETED)
•9.SHAMPOO THE CARPETS IF THEY ARE HEAVILY
SOILED.
 DINING
• 1.REMOVE COBWEBSROOM CLEANING
ON THE CEILING AND CORNERS.
• 2.DUST THE DOOR, WINDOW FRAMES AND BASEBOARDS.
• 3.EMPTY AND WASH-CLEAN THE ASHTRAYS.
• 4.DUST AND POLISH MIRRORS AND PICTURES PREFERABLY
USING GLASS CLEANERS.
• 5.CLEAN AND POLISH ALL FURNITURE.
• 6.DUST THE FAN AND AIR CONDITIONER VENTS AS WELL AS
LIGHT FIXTURES.
• 7.SWEEP AND DAMP-MOP THE FLOOR OR VACUUM IF IT IS
CARPETED.
CLEANING STAIRS, HALLWAYS AND
FOYERS
1. Dust the door/window 5. Dust the fan/air conditioner
frames/baseboards. vents/light fixtures.

2. Dust/clean the mirrors/pictures.

6. Empty/wash/reline the waste baskets.
3. Dust the lamps/shades.
7. Clean the front door inside/out.
4. Clean and polish all furniture.
8. Sweep/damp mop the floor or
vacuum carpet.
 CLEANING OFFICES AND
DENS
• 1.REMOVE THE COBWEBS FROM CEILING AND WALLS.
• 2.DUST THE DOORS, WINDOW FRAMES AND
BASEBOARDS.
• 3.DUST AND CLEAN ALL MIRRORS AND PICTURES.
• 4.EMPTY, DISPOSE TRASH AND WASH/RELINE WASTE
BASKETS.
•5.EMPTY AND CLEAN ALL ASHTRAYS.
•6.DUST THE LAMP AND SHADES.
•7.CLEAN AND POLISH ALL FURNITURE.
•8.DUST AND POLISH ALL FURNITURE AND
EQUIPMENT.
•9.DUST THE FAN AND AIR CONDITIONER
VENTS/LIGHT FIXTURES.
•10.SWEEP OR DAMP MOP THE FLOOR OR
VACUUM IF IT IS CARPETED.
 THE 5 S’S OF GOOD
HOUSEKEEPING
• A VERY SYSTEMATIC AND RATIONAL APPROACH TO HOUSEKEEPING
MAINTENANCE ESPECIALLY FOR OFFICES, HOMES AND EVEN FOR
HOSPITALITY ESTABLISHMENTS IS THE SO CALLED “5 S’S”. IT IS A
HOUSEKEEPING PROGRAM THAT ORIGINATED FROM THE JAPANESE
AND HAS NOW BECOME POPULARIZED HOUSEKEEPING GUIDE
AROUND THE WORLD.
THE OBJECTIVES OF THE 5 S’S
PROGRAM ARE TO:
• KEEP ORDER IN A WORKPLACE, BUILDINGS, OFFICES, OTHER
ESTABLISHMENTS;

• REDUCE WASTE AND SAVE ON COSTS;

• MAXIMIZE WORK EFFICIENCY AND PRODUCTIVITY;
• PREVENT INJURIES, ACCIDENTS AND DISEASE;
• PROTECT THE INTEGRITY OF FILES AND DOCUMENTS
• PREPARE THE GROUND FOR FURTHER IMPROVEMENT.
 SEIRI (SORT)
• THIS IS THE TASK OF IDENTIFYING AVAILABLE FILES AND MATERIALS AND
SORTING OUT WHAT IS NECESSARY AND WHAT NEEDS TO BE DISPOSED. GOOD
HOUSEKEEPING REQUIRES ALL UNNECESSARY PAPERS, MATERIALS AND FILES TO
BE REMOVED FROM THE WORK AREA TO DECONGEST THE PREMISES, REDUCE
WASTE, MAXIMIZE PRODUCTIVITY AND EFFICIENCY, CREATE A PLEASANT WORK
ENVIRONMENT AND MAKE THE JOB MORE MANAGEABLE.
 SEITON (SYSTEMATIZE)

• SYSTEMATIZING MEANS PUTTING ALL NECESSARY ITEMS IN PROPER

ORDER AND IN THEIR PROPER PLACE. IT ENTAILS THE ORDERLY AND
SYSTEMATIC ARRANGEMENT OF FILES, DOCUMENTS AND OTHER
MATERIALS WITHIN ONE’S WORK AREA.
 SEISO (SWEEP / SHINE)
• THE WORD “SHINE” RELATES TO A CONDITION OF CLEANLINESS.
THIS IS MADE POSSIBLE THROUGH REGULAR CLEANING, SWEEPING
FLOORS, CLEANING EQUIPMENT, AND SHOVELING OUT UNUSED
MATERIAL OR DEBRIS ON A DAILY BASIS. THE CONCEPT ALSO
EMPHASIZES THE PREVENTION OF DIRT AND DUST ACCUMULATION
BY MAKING IT A HABIT OF CLEANING.
 SEIKETSU (STANDARDIZE)

•THIS ELEMENT FOCUSES ON THE DISCIPLINE NEEDED TO

MAKE THE 5S’S A HABIT. IT ENTAILS THE SET-UP OF A
SYSTEM TO ENSURE THAT HIGH STANDARD OF GOOD
HOUSEKEEPING IS MAINTAINED.
SHITSUKE (SELF-DISCIPLINE / SUSTAIN)

SUSTAINING THE 5 S’S OF GOOD HOUSEKEEPING MEANS

MAKING IT A WAY OF LIFE, DOING THEM DAILY AS A MATTER
OF HABIT.
ADDITIONAL S’S
• SAFETY
• ENSURING THE SAFETY OF EMPLOYEES IN THE WORKPLACE, ENSURING THAT
CONFIDENTIAL FILES AND DOCUMENTS ARE PROTECTED FROM THEFT AND FROM THE
ACCESS OF THE PUBLIC, AND THAT EMPLOYEES AND CLIENTS ARE PROTECTED FROM SAFETY
AND SECURITY HAZARDS.

• SECURITY
• ENSURING CONFIDENTIALITY, INTEGRITY AND AVAILABILITY OF DATA AND INFORMATION
MATERIALS.
 KEY ELEMENTS TO EFFECTIVELY
SUSTAIN 5 S’S
• PARTICIPATION
GET EVERYONE INVOLVED, MAKE THEM RECOGNIZE WHAT THE COMPANY WANTS TO ACHIEVE
AND THEIR IMPORTANT ROLE.

• REWARD
RECOGNIZE EFFORTS OF INDIVIDUALS AND GROUPS, REWARD BY USING PRAISES, CERTIFICATE,
OTHER MEANS.
• EDUCATION
• ORIENT PEOPLE ON THE IMPORTANCE OF 5 S’S, THE KEY ELEMENTS AND STANDARDS.

• SANCTIONS
• SHOW THAT YOU MEAN BUSINESS. MONITOR COMPLIANCE, RECORD DEVIATIONS, MAKE
PEOPLE ACCOUNTABLE FOR RESULTS AND LET THEM FACE THE CONSEQUENCES OF UNJUSTIFIED
DEVIATIONS.

• STRUCTURE
• IDENTIFY THE TASKS TO MAKE 5 S’S WORK, DISTRIBUTE THE TASK TO INDIVIDUALS OR
COMMITTEES, DEFINE STANDARDS AND PROCEDURES, SET UP SCHEDULES AND DEADLINES;
ORGANIZE AUDIT TEAM OR 5 S’S CHAMPS.
GOD BLESS YOU
ON YOUR
PRELIM EXAMS!

I AM ROOTING FOR YOU!

-SER. CHRISTIAN MANGSAT