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Tourism

Housekeeping services are essential for maintaining cleanliness and hygiene in guest rooms and public areas, collaborating with departments like Front Office and Maintenance to ensure guest satisfaction. Daily operations include preparing rooms and common areas for guests, while periodic and spring cleaning are scheduled for deeper maintenance. The use of various cleaning equipment and eco-friendly chemicals is emphasized to uphold hygiene standards and reduce environmental impact.

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12 views3 pages

Tourism

Housekeeping services are essential for maintaining cleanliness and hygiene in guest rooms and public areas, collaborating with departments like Front Office and Maintenance to ensure guest satisfaction. Daily operations include preparing rooms and common areas for guests, while periodic and spring cleaning are scheduled for deeper maintenance. The use of various cleaning equipment and eco-friendly chemicals is emphasized to uphold hygiene standards and reduce environmental impact.

Uploaded by

lopeznayely870
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Housekeeping Services as an Integrated Component of Room Division

Definition and Role


Housekeeping Responsibilities: Maintain cleanliness, hygiene, and aesthetic appeal in guest
rooms, public areas, and back-of-house spaces.
Example: Ensuring all guest rooms are dust-free, beds are neatly made, and bathrooms are
sanitized before check-ins.

Collaboration with Departments:


Front Office: Tracks room availability and prioritizes VIP rooms.
Example: Housekeeping ensures a honeymoon suite is ready for newlyweds arriving early.

Maintenance: Reports and resolves maintenance issues like plumbing leaks or broken lights.
Example: Notifying the maintenance team about a non-functioning air conditioner.

Guest Services: Fulfills guest preferences, such as providing extra pillows or baby cots.
Example: Delivering a crib to a family’s room upon request.

Opening of the House


Preparing for the Day: Ensures rooms and public areas are clean and guest-ready at the start of
operations.

Guest Rooms: Checked for cleanliness, stocked with amenities, and inspected for readiness.
Example: Ensuring a business traveler’s room is equipped with stationery and charging ports.

Common Areas: Lobbies, hallways, and lounges are cleaned and tidied.
Example: Removing trash from the lobby and polishing floor tiles before guests arrive.
Importance: Sets a positive first impression and avoids delays during peak check-ins.

Front Office Reports


Room Status Reports: Updates on room availability for efficient room assignments.
Example: Ensuring rooms marked as "dirty" are cleaned immediately to accommodate walk-in
guests.

VIP Reports: Highlights rooms needing extra attention for priority guests.
Example: Adding a fruit basket and floral arrangement for a high-profile guest.

Housekeeping Requests: Alerts housekeeping about guest-specific needs.


Example: Sending extra towels to a room or preparing an early check-in for a family.

Periodic and Spring Cleaning

Periodic Cleaning: Scheduled deep cleaning of specific areas on a weekly or monthly basis.
Example: Shampooing carpets in a conference room once a month.

Spring Cleaning: Comprehensive cleaning done annually or bi-annually.


Example: Deep cleaning windows, sanitizing mattresses, and decluttering storage areas during
low occupancy periods.

Importance: Maintains hygiene, prevents wear and tear, and ensures long-term upkeep of the
property.

Cleaning Equipment & Chemicals


Equipment:

Vacuum Cleaners: For carpets and upholstery.


Example: Removing crumbs from a guestroom carpet.

Mops and Buckets: For hard surfaces like tiles and wooden floors.
Example: Mopping the dining area after breakfast service.

Steam Cleaners: Sanitize fabrics and high-touch areas.


Example: Using steam to disinfect curtains and headboards.

Chemicals:

Disinfectants: Kills bacteria and viruses on surfaces.


Example: Sanitizing bathroom countertops.
Glass Cleaners: Ensures mirrors and windows are streak-free.
Example: Cleaning a lobby's glass entrance doors.

Eco-friendly Agents: Reduces environmental impact.


Example: Using plant-based cleaners for sustainable operations.

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