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MARKETING MANAGEMENT

B22MB0202
SCHOOL OF MANAGEMENT STUDIES
Program: BBA DUAL SPECIALIZATION
Course Title: MARKETING MANAGEMENT
Course Code: B22MB0202
Course Type: HC
Course Presenter: PROF. ABHISHEK DUTTAGUPTA
Semester & Section: II (DS) A & E
Academic Year: 2022-23 (EVEN)
Course Pre-requisites: N/A
L T P: [3] [ 1] [ 0]
Pedagogy: ICT, GROUP DISCUSSION, CASE
STUDIES, RESEARCH & E-
CONTENT
Course Objectives:
1. To provide basic knowledge of concepts, principles, tools and
techniques of marketing
2. To give detailed knowledge about marketing environment and
consumer behavior
3. To create deep understanding about the marketing mix
4. To make students aware about segmentation, positioning and
competitive dynamics
Course Outcomes:
CO1: Describe the concepts, principles, tools and techniques of
marketing
CO2: Analyze the marketing environment and consumer
behavior dimensions
CO3: Apply the knowledge of marketing mix in business
applications
CO4: Explain the concepts of segmentation, positioning and
Syllabus:
Units Detailed Syllabus CO PO
Unit- Introduction to Marketing 1 1
1
Meaning & Definition – Goals – Concepts of Marketing – Approaches of Marketing – Functions of
Marketing, Core Marketing Concepts, Role of Strategic Planning in Marketing, and Recent trends
in Marketing
Unit- Marketing Environment and Consumer Behaviour 2 6
2
Marketing Research process; Importance of Macro & Micro environment (trends), factors
measuring and forecasting Market Demand, Factors Influencing Consumer Behavior, Buying
Decision Process, Difference between Business Market and Consumer Market.
Unit- Marketing Mix 3 6
3
Meaning, Elements, Product, Product Mix, Product Line, New product Development, PLC: Design
Marketing Strategies for each Stage of the Product Lifecycle; Branding, Packaging, Labeling,
Pricing – Objectives, Factors influencing Pricing Policy and Methods of Pricing. Process of Pricing;
Physical Distribution – Meaning – Types of Marketing channel, Factors affecting Channel
Selection –Promotion – Meaning and Significance of Promotion Mix: Advertising, Sales Promotion,
Personal Selling, Public Relations and Publicity
Unit- Segmentation, Targeting, Positioning, and Competitive Dynamics 4 4
4
Segment Consumer Markets based on Demographic Variables, Psychographic Variables,
Behavioral Variables; Segmenting Business Markets, Effective segmentation criteria and
Targeting Strategies; Examine Competitive Strategies for Market Leaders, Examine Competitive
Reference Books:
1. Principles Of Marketing, Philip T. Kotler, 16th Edition, Pearson Publishing House.
2. A Framework For Marketing Management, Armstrong Gary, Kotler Philip 13th
Edition, Pearson Education.
3. Marketing Management Global Perspective Indian Context, V S RamaSwamy & S
NamaKumari, 4th Edition, Macmillan Publishers India Ltd.
4. W Stanton, B Walker, M Etzel, A Pandit, Marketing Concepts And Cases,13th
Edition, Tata Mcgraw - Hill.
5. Marketing Management: A South Asian Perspective, Kotler, Koshy, Keller and
Jha,13th Edition Pearson.
E-Resources:
1. https://ocw.mit.edu/courses/sloan-school-of-management/15-810-marketing-man
agement-fall-2010/lecture-notes/
2. https://ocw.mit.edu/courses/sloan-school-of-management/15-810-marketing-man
agement-fall-2010/download-course-materials/

Suggested Readings Unit wise:


1. Marketing Management: A South Asian Perspective, Kotler, Koshy, Keller and
Jha,15th Edition Pearson.
2. Marketing, Paul Baines, Chris Fill, Kelly Page, 2011, Oxford University Press
Presentation Topics:
1. Presentation on Unleashing Market Potential: Segmentation, Targeting, and
Competitive Positioning Strategies for Success.

Assignment:

Adobe Acrobat
Document
"The aim of marketing is to know and understand the customer so well that the product or service fits them
and sells itself." - Peter Drucker

"Your brand is what other people say about you when you're not in the room." - Jeff Bezos

"Marketing is no longer about the stuff that you make, but about the stories you tell." - Seth Godin
MARKET SEGMENTATION

• Identify Bases For Segmenting The Market

• Develop Segment Profiles


MARKET SEGMENTATION –
IMPORTANCE

• Greater company focus

• Better serve a customer’s needs and wants

• Market competitiveness

• Market expansion

• Targeted communication
MARKET SEGMENTATION BASIS

• Geographical Segmentation

• Demographic Segmentation

• Psychographic Segmentation

• Behavioural Segmentation
MARKET SEGMENTATION LEVELS

• Mass Marketing

• Segment Marketing

• Niche Marketing

• Micro Marketing
MARKET SEGMENTATION PROCESS

• Identify the Target Market. Segment

• Identify expectations of • Devise appropriate


the Target Audience. Marketing Strategies

• Create Subgroups. • Review the Segment’s

• Review the needs of the Behaviour.

Target Audience. • Review the Size of the

• Name your Market Segment.


ESSENTIAL FACTORS IN EFFECTIVE MARKET
SEGMENTATION

• Accessible

• Differentiable

• Actionable

• Measurable

• Substantial
TARGETING

• Target Market

• Evaluating Market Segments

• Selecting Target Market Segments


TARGETING PROCESS

• Evaluating Market Segments.


• Attractiveness of Segment.
• Objectives & Resources of the Company.

• Selecting Market Segments.


TARGET MARKET SELECTION

• Single Segment Concentration

• Selective Specialization Strategy

• Product Specialization Strategy

• Market Specialization Strategy

• Full Market Coverage Strategy


COMPETITIVE STRATEGIES FOR MARKET
LEADERS
COMPETITIVE STRATEGIES FOR MARKET
CHALLENGERS
COMPETITIVE STRATEGIES FOR MARKET
FOLLOWERS
COMPETITIVE STRATEGIES FOR MARKET
NICHERS
• End-user Specialist
• Vertical Level Specialist
• Customer Size Specialist
• Specific Customer Specialist
• Geographic Specialist
• Product or Product Line Specialist
• Event Specialist
POSITIONING

• The place the product occupies in consumers’ minds


relative to competing products.

• Need to Plan positions to give their products the


greatest advantage in selected target markets
IMPORTANCE OF POSITIONING

• Understanding Customer Needs

• Weigh Competitive Pressures

• Targeting Optimum Communication Channels

• Carefully Crafted Key Messages

• Promote Consumer Goodwill & Loyalty


POSITIONING BASES

• Positioning by specific product attributes

• Positioning by benefits

• Positioning for user category

• Positioning for usage occasion

• Positioning against another competitors

• Positioning against another product class


POSITIONING PROCESS

• Identifying the Competitors

• Determining how the Competitors are Perceived and


Evaluated

• Determining the competitor’s positions

• Analysing the Customer

• Making the positioning Decision

• Monitoring the position

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