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COMMUNICATION in Nursing: Komunikasi Keperawatan

Communication is essential for nurses. It involves sending and receiving messages through verbal and nonverbal channels between a sender and receiver. Effective nursing communication aims to obtain information, develop trust, and show caring through techniques like active listening, empathy, and open questions. Barriers include closed questions and changing the subject. Nurse-client communication occurs in three phases and is influenced by factors like health, experience, and social situation.

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144 views21 pages

COMMUNICATION in Nursing: Komunikasi Keperawatan

Communication is essential for nurses. It involves sending and receiving messages through verbal and nonverbal channels between a sender and receiver. Effective nursing communication aims to obtain information, develop trust, and show caring through techniques like active listening, empathy, and open questions. Barriers include closed questions and changing the subject. Nurse-client communication occurs in three phases and is influenced by factors like health, experience, and social situation.

Uploaded by

rini
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PPT, PDF, TXT or read online on Scribd
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Komunikasi Keperawatan

COMMUNICATION in Nursing
COMMUNICATION
• The sending and receiving of a message.
Aspects of Communication (i)
• Sender - the one who conveys the message to another person.

• Message - the thought, idea, or emotion conveyed.

• Channel - how the message is sent.


Aspects of Communication (ii)
• Receiver - physiological/ psychological components.

• Feedback - the receiver’s response to the sender.

• Influences - Culture, education, emotions and other factors involved.


Methods of Communication
• Verbal - Speaking, Listening, Writing, Reading.

• Nonverbal - Gestures, Facial Expressions, Posture and Gait, Tone of


Voice, Touch, Eye Contact, Body Position, Physical Appearance.
Influences on Communication
•Age •Language

•Education •Attention

•Emotions •Surroundings

•Culture
Congruency of Messages
Verbal and nonverbal communication must be congruent, or in
agreement.
Listening and Observing
Listening and observing are two of the most valuable skills a nurse can
have.

These two skills are used to gather the subjective and objective data
for the nursing assessment.
Active Listening
The process of hearing spoken words and noting nonverbal behavior.

Active listening takes energy and concentration.


Therapeutic Communication
Sometimes called effective communication, it is purposeful and goal-
oriented, creating a beneficial outcome for the client.
Goals of Therapeutic Communication
• To obtain or provide information

• To develop trust

• To show caring

• To explore feelings
Enhancing Communication
• Self-Disclosure.

• Caring.

• Genuineness.

• Warmth.

• Active Listening.

• Empathy (the capacity to understand another’s feelings).

• Acceptance and respect.


Communication Techniques
• Clarifying/validating.

• Asking open questions.

• Using indirect statements.

• Paraphrasing.

• Summarizing.

• Focusing.
Barriers Communication
• Closed questions.

• False reassurance.

• Judgmental responses.

• Defensive reflex.

• Changing the subject.


Nurse-Client Communication

• Almost every nurse-client interaction should involve therapeutic


communication.

• Nurse-client communication is influenced by both the nurse and the


client.
Three Phases of Nurse-Client
Communication

• Introduction: Fairly short; expectations clarified; mutual goals


set

• Working: Major portion of the interaction; used to accomplish


goals outlined in introduction; feedback from client essential.

• Termination: Nurse asks if client has questions; summarizing


the topic is another way to indicate closure.
Determinant Factors in Communication

A nurse’s communication is affected by:


• Past Experience
• State of Health
• Home Situation
• Workload
• Staff Relations
Determinant Factors in
Communication
A client’s communication is affected by:
• Social Factors
• Religion
• Family Situation
• Level of Consciousness
• Stage of Illness
• Visual, Hearing and Speech Ability
• Language Proficiency

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