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Activity Template - Project Plan

The Sauce & Spoon Project Plan outlines a comprehensive approach to implementing a tablet ordering system, including tasks for sourcing, planning, training, and launching. Key activities involve researching tablet features, integrating software with POS systems, and training staff across multiple locations. The plan emphasizes the importance of feedback and support to ensure a smooth transition and improved customer experience.

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Emmy Akins
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© © All Rights Reserved
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8 views57 pages

Activity Template - Project Plan

The Sauce & Spoon Project Plan outlines a comprehensive approach to implementing a tablet ordering system, including tasks for sourcing, planning, training, and launching. Key activities involve researching tablet features, integrating software with POS systems, and training staff across multiple locations. The plan emphasizes the importance of feedback and support to ensure a smooth transition and improved customer experience.

Uploaded by

Emmy Akins
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as XLSX, PDF, TXT or read online on Scribd
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Sauce & Spoon Project Plan

Task

SOURCING

Researching tablet features


Comparing tablet pricing and confirming compatible operating systems.
Generate quotes and review costs
Vendor timeline and deliverables schedule

Test out the tablet ordering system


PLANNING
Choose the Tablet ordering system
Integrating tablet software with POS
Create contracts and statements of work for vendors
Project Plan Updates
Create launch day plan: staffing, troubleshooting, etc.

TRAINING

Schedule a training for a small group of managers


Pre-training meeting to introduce tablets and changes to staff before
training them on the tablets

Schedule waitstaff training for each location.


Schedule a staff meeting to discuss anything that could affect
waitstaff tipping.
Interview members of the staff
Menu and coupon value mock-ups
Test run the system
Create troubleshoot/support plan
LAUNCHING
Invite friends and family to do a test run of the tablets.
Launch day
roject Plan

Notes Start Date Due Date Duration

To get more information of what is perfect for our


case
ating systems.

And determine the number of tablets required for


each location

The small group of managers will then do the


training at each location

If someone in-house does the training, it is more


likely to be integrated by the staff
Inorder to get their input

To get the feedback on how the new system works


PHASE ONE
Task Owner Status WEEK 1 WEEK 2 WEEK 3
M T W R F M T W R F M T W R
PHASE TWO PHASE THREE
WEEK 3 WEEK 4 WEEK 5 WEEK 6 WEEK 7 WEEK 8 WEEK 9
F M T W R F M T W R F M T W R F M T W R F M T W R F M T W
E PHASE FOUR
WEEK 9 WEEK 10 WEEK 11 WEEK 12
R F M T W R F M T W R F M T W R F
Task Brainstorm
Task

SOURCING
Researching tablet features
Comparing tablet pricing and confirming compatible operating systems.
Generate quotes and review costs
Test out the tablet ordering systems
PLANNING
Choose the Tablet ordering system
Create contracts and statements of work for vendors
Create a tablet shipping schedule
Schedule software installation
Create launch day plan: staffing, troubleshooting, etc.
TRAINING
Schedule a training for a small group of managers, followed by
waitstaff
Scheduletraining for each to
a staff meeting location.
discuss anything that could affect
waitstaff tipping.
Interview members of the staff
Create troubleshoot/support plan
LAUNCHING
Invite friends and family to do a test run of the tablets.
Launch day
Estimated
Notes Duration Optimistic Most Likely
(Days)

To get more information of what is perfect for our case 3 days 2 days 3 days
rating systems. 1 day 1 day 1 day
1 day 1 day 1 day
2 days 1 day 2 days

And determine the number of tablets required for each


location 1 day 1 day 1 day
1 day 1 day 1 day
10 days
3 days 2 days 3 days
1 day 1 day 1 day
The small group of managers will then do the
training at each location 3 days 2 days 3 days
If someone in-house does the training, it is more likely to
be integrated by the staff 14 day 10 day 14 day
Inorder to get their input 2 days 3 days 4 days
1 day 1 day 1 day

1 day 1 day 1 day


1 day 1 day 1 day
Confidence
Pessimistic Rating Known Dates
(H/M/L)

4 days M
1 day M
1 day M
3 days M

1 day L
1 day M
M
4 days L
1 day

4 days H
21 day M
3 days M
1 day L

1 day M
1 day M
Additional Resources
Title Link Date Added

Tabletop ordering: The digital revolution in your favorite … 11/16/2022


https://www.visionect.com/blog/tabletop-ordering...
Retail and Restaurant Tablet POS: Everything
https://www.bing.com/ck/a?!&&p=e3d01bd973d9f28eJmltdHM9MTY2ODQ
You Need to … 11/16/2022
Tablet POS for Restaurants - NorthStar https://northstarrestaurantpos.com/tablet-pos
11/16/2022
The Top 7 Tablet POS Systems For Restaurants 11/16/2022
https://www.merchantmaverick.com/top-tablet-pos-systems-restaurants
Restaurants across the world (most notably in US and Japan) are
embracing tabletop ordering systems, which is a fancy way of saying that
Without
guests question,
can order upgrading
directly from to mobile tablets
withoutprovides aof
faster andstaff.
moreIn
Tablet
efficient POS is anfor
solution effective
your waythe
servers.
tablemobility
to Each
add
Notes restaurant tothe help
your serving
operations.
server’s Tablet POS is
the restaurant
Essentially, it’sofPOS
tomorrow
software (and for on
used some of you,
a tablet today)
toenter you sit down
take their
transactions andand
portable,
The
use eliminating
arestaurant
device to industry
browse the need
is a menu,
the for
hectic staff to wait
environment to withowners
ayour
ton oforders
movingon a
parts.
simplify
stationary business
POS processes.
system. Whileselect
This means some your
servers
create
business
canchecks,
now enter
order
chooseandtoget
orders useit
From
delivered
tablet takingto
POSfreeing orders
your to
table.
in lieu up printing
of amore
traditional tickets
fixed to splitting
POS, it’s bestwith
usedevery function
in conjunction
tableside,
needs to work together time for
seamlessly them to interact
if you’re to maximize your
yourguests
sales and
with a fixed
efficiently POS
deliver to enhance
orders to the its capabilities.
table – and less time stopping by the POS
potential — and stay alive. Studies show that nearly 60% of restaurants
machine in the hallway.
close after three years, so choosing the right point of sale system can be a
crucial component to your small business’s ultimate survival.
Quality and Evaluation
Quality Standards Quality Standards
A faster, more efficient experience The average ticket time—the amount of time
Category
—and by having their orders made Criteria/Description
between placing an order and delivering it to
correctly. of the delivery check- That
the would help with our goal of bringing
table.
Satisfaction down the average is
checkout process seamless
table andbyeasy
turn time 30 to
out system navigate from a user perspective.
minutes, which should certainly increase
The average table turn time. customer
This is thesatisfaction.
amount of time between placing
Average ticket time. an order and delivering it to the table
We could aim for an average wait time of ten
Cutting down
Decreased on incorrect
customer orders
wait time in How about
minutes we aim
or less for 98%
before order accuracy?
customers are
the lobbY seated.
n
Evaluation
Are customers having aQuestions
better dining Evaluation Indicators Criteria Met?
experience with the tablets? TRUE
Is the
Will checkout
the process
customers have easy
bettertoexperience
navigate? if
the table turn time is reduced by 30 minutes? TRUE
TRUE
Are customers
To what extent receiving the correct
has the average waitorders?
time TRUE
reduced? TRUE

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Survey Questions
Quality Standards
The average ticket time—the amount of
time Criteria/Description
between placing antime
order and Evaluation
Are customers havingQuestions
a better dining
A one-minute
That checkout
wouldit help with our goaland ensure
of bringing
delivering
the checkout to the table.
process is seamless and experience with the tablets?
down the average table turn time by 30 Will the customers have better experience
easy to
minutes, navigate
which from
should a user perspective.
certainly increase Is thetable
if the checkout process
turn time easy toby
is reduced navigate?
30
This is the amount of time between
customer
placing ansatisfaction.
order and delivering it to the minutes?
How long does it take to waitng for your
table
Faster & more efficient food delivered , order?
how fast did the food arrive? What was
average
How ticket
about time,
wefor 8 min
aimanfor 98%for appitizers
order the
Are average
customersticket time? the correct
receiving
We could aim average wait time of
accuracy?
ten minutes or less before customers are orders?
To what extent has the average wait time
seated. reduced?
Evaluation Indicators Survey Question
Average ticket time What is the
Did you feelaverage
that the ticket
averagetime?
checkout time was more than
30 minutes turnaround time for
1 minute check-out
tables systemto walking out?
, from sit down one minute?
Open-ended open ended What was the
On a scale of 1total
to 5time
howyou spent
much timeatdid
your table?
it take you waiting
Waiting time for your order?
8 minutes for appetizers How quickly did your appetizer arrive?
98% order accuracy Was thewait
Did you orderforyou
10 placed
or less on the tablet
minutes thecustomers
before correct order
are you
Average time of 10 minutes or less. seated?
Question Answer Options (depends on question type)
Question Type Option #1 Option #2 Option #3
Open-ended Open-ended
Yes/No No
Open-ended Open-ended
Scaled
Scaled
Yes/No Yes
Yes/No Yes
epends on question type)
Option #4 Option #5

less than 5, 6, 7, 8, 9,
Less than 4 10, 11, more than 12
minutes

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