Sauce & Spoon Project Plan

Task

Milestone: Tablets purchase and installation

Generate quotes and review costs
Define technical specification for SW and HW compatibility
Tablet package choice
Vendor timeline and delivery schedule
Create contracts and statements of work for vendors
Schedule electrician
Update POS SW to at least version 3
Integrate tablets with POS software
Install tablets in the bar areas at the Downtown and North restaurant locations
Milestone: Staff preparation and training
Hire part time chefs
Train management, FOH staff, and BOH staff
GM train for employees
Schedule a meeting for GM to explain payroll modifications
Milestone: branding and menu implementation
Connect the Sauce & Spoon marketing team with Terrific Tablets for branding
Hire professional photographer
Prepare samples and take professional photos of each menu item
Define coupons
Implements menu
Milestone: Security procedures
Create messaging about payment portal security to display on the tablets
Implement a post-dining survey to assess customer satisfaction
Enable GPS location services on each tablet
Create a procedure for securing tablets at the end of the night (at the table or in a safe)
Include payment security talking points in waitstaff training
Milestone: Test and Launch
Test system on Sunday with friends and families
Create launch day plan: staffing, troubleshooting, etc.
 Notes Start Date Due Date Duration

5
2
1
Needed to be update then with newer models 15
2
Notify GMs when their locations need to close for wiring 5
4
2
4

12
2
2
1

1
2
Can take lot of time 7
Carter not atteanable 8
3

1
1
1
2
1

Organize in advance 2
Can go on while previous activities are completed 12
 PHASE ONE
Task Owner Status WEEK 1 WEEK 2 WEEK 3
M T W R F M T W R F M T
E PHASE TWO PHASE THREE
WEEK 3 WEEK 4 WEEK 5 WEEK 6 WEEK 7 WEEK 8
W R F M T W R F M T W R F M T W R F M T W R F M T W R
ASE THREE PHASE FOUR
WEEK 8 WEEK 9 WEEK 10 WEEK 11 WEEK 12
F M T W R F M T W R F M T W R F M T W R F
Task Brainstorm
Task

Milestone: Tablets purchase and installation

Generate quotes and review costs
Define technical specification for SW and HW compatibility
Tablet package choice
Vendor timeline and delivery schedule
Create contracts and statements of work for vendors
Schedule electrician
Update POS SW to at least version 3
Integrate tablets with POS software
Install tablets in the bar areas at the Downtown and North restaurant locations
Milestone: Staff preparation and training
Hire part time chefs
Train management, FOH staff, and BOH staff
GM train for employees
Schedule a meeting for GM to explain payroll modifications
Milestone: branding and menu implementation
Connect the Sauce & Spoon marketing team with Terrific Tablets for branding
Hire professional photographer
Prepare samples and take professional photos of each menu item
Define coupons
Implements menu
Milestone: Security procedures
Create messaging about payment portal security to display on the tablets
Implement a post-dining survey to assess customer satisfaction
Enable GPS location services on each tablet
Create a procedure for securing tablets at the end of the night (at the table or in a safe)
Include payment security talking points in waitstaff training
Milestone: Test and Launch
Test system on Sunday with friends and families
Create launch day plan: staffing, troubleshooting, etc.
 Estimated Duration
Notes (Days)
Optimistic

5 2
2 1
1 1
Needed to be update then with newer models 15 9
2 1
Notify GMs when their locations need to close for wiring 5 4
4 2
2 1
4 2

12 5
2 1
2 1
1 1

1 1
2 1
Can take lot of time 7 5
Carter not atteanable 8 5
3 1

1 1
1 1
1 1
e or in a safe) 2 1
1 1

Organize in advance 2 1
Can go on while previous activities are completed 12 5
 Confidence
Most Likely Pessimistic Rating Known Dates
(H/M/L)

5 7H
2 3H
1 1H
15 20 L
2 3H
4 6M
3 5M
1 2M
4 5M

10 20 L
1 2H
1 2H
1 1H

1 1H
1 2H
5 10 L
7 10 L
2 4L

1 1H
1 1H
1 1H
2 2H
1 1H

1 2M
10 20 M
Additional Resources
Title Link Date Added
Notes
Quality and Evaluation
Quality Standards Quality Standards
Category Criteria/Description
Evaluation Questions Evaluation Indicators
Criteria Met?
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Survey Questions
Quality Standards
Criteria/Description
Avergae ticket time is 8mins for Starters and
Evaluation Questions
Are customers recieving thier orders in a
15mins for entrees reasonable timehappy with the check out
Are customers
a one-minute checkout time process
Are tablets working as they are supposed to. Are customers happy with the tablets
Correct orders Are customers recieving the correct orders
90% ticketsEvaluation Indicators
are completed in 8mins for Survey Question
Starters and 15mins for entrees have you
Have you visited
used theSauce & Spoon
tablets duringinyour
the past
visit, and what is your overall
95% of customers complete check out within
one - minute experience
In of using
terms of the thehow
tablets tablets to order
did you andfunctionality
find the pay for your order?
& navigation
5% of customers who use the tablets to report
technical issues each week. of the tablets? did you have any technical issues?
98% of orders are accurate How long did you wait for your order?
How long did you spend at your table?
How long did it take to pay for your order at the end
Was your order correct when it arrived at your table?
Would you recommend Sauce and Spoons to your freinds/family
Would you return to Sauce and Spoons in the future?
Would you use the tablets again if you returned to Sauce and
Spoons?
Rate your overall experince 1 being Very poor and 5 being very
good
 Question Answer Options (depends on question type)
Question Type Option #1 Option #2 Option #3
Yes/No
Open-ended Open-ended
Open-ended Open-ended
Open-ended Open-ended
Open-ended Open-ended
Open-ended Open-ended
Yes/No Yes No
Yes/No Yes No
Yes/No Yes No
Yes/No Yes No
Scaled 1 - Very poor 2 - Poor 3 - satisfied
ends on question type)
Option #4 Option #5

4 - Good 5 - Very Good