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Problem Solving Steps

The document outlines the seven steps in problem solving, which include defining the problem, analyzing it, identifying possible solutions, selecting the best solution, evaluating solutions, developing an action plan, and implementing the solution. It emphasizes the importance of a structured approach to effectively address and resolve issues. Common mistakes in problem solving, such as poorly defined problems and emotional interference, are also highlighted.

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Thabang Tsoloane
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28 views12 pages

Problem Solving Steps

The document outlines the seven steps in problem solving, which include defining the problem, analyzing it, identifying possible solutions, selecting the best solution, evaluating solutions, developing an action plan, and implementing the solution. It emphasizes the importance of a structured approach to effectively address and resolve issues. Common mistakes in problem solving, such as poorly defined problems and emotional interference, are also highlighted.

Uploaded by

Thabang Tsoloane
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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Written by:

Dr. Frank Flanders


and Cate Buchanan
Georgia CTAE Resource
Network
Objective
 List
and explain
the seven steps
in problem
solving.
What is problem solving?
 Problem solving is a process of working
through the details of a problem to reach
a solution. Someone seeking to solve a
problem may use the seven steps of
problem solving.
Seven Steps in Problem Solving
1) Define and Identify the
Problem
2) Analyze the Problem
3) Identifying Possible
Solutions
4) Selecting the Best
Solutions
5) Evaluating Solutions
6) Develop an Action Plan
7) Implement the Solution
Define and Identify the Problem
 Write down a statement which summarizes
the problem. This statement may be long if
the problem is complex.
 Set a goal for solving the problem.

 Example: The computer will boot up but


immediately turn itself off.
When the problem is solved the computer
will be usable.
Analyze the Problem
 Ask these questions:
• How long has the problem been going on?
• What are the causes of the problem?
• What are the effects and symptoms of the
problem?
• Are there multiple steps to solving this
specific problem?
Identifying Possible Solutions
 Brainstorming
• Those working to solve the problem should
come up with as many solutions as possible.
• Often one person’s ideas may spur the ideas
of others.
• All ideas should be written down to evaluate
later.
Selecting the Best Solutions
 In this step use the brainstormed list of
possible solutions.
 Discuss each of the possible solutions
and why they may or may not work.
 Select the most feasible solution.
Evaluating Solutions
 Make a T chart with pros of the solution
on one side and the cons on the other.
 Ask these questions after making the T
chart:
• What are the advantages of each solution?
• Are there any disadvantages to the solution?
• Do disadvantages outweigh advantages?
• Would the solution actually solve the
problem?
Develop an Action Plan
 Make a step by step plan which
should include:
• Tasks, what is to be done
• Estimated time to complete each task
• Who will do each task
 When this plan is complete post it
where it will be seen.
Implement the Solution
 Follow the steps in the Action Plan
 If things start to get complicated make a three
column chart:
• What could go wrong?
• How can you prevent this from happening?
• How will we fix it if something does go wrong?
 Evaluate results:
• Is the problem solved?
Common Mistakes in Problem
Solving
 The problem is not
well defined or there  Individuals or
is denial that the groups jump to
problem exists. unwarranted
 Goals are not clearly conclusions.
defined.  Individuals or
 Opinions, emotions, groups are afraid
feelings, and self- to make mistakes.
interest interfere
with objective
thinking.

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