Seven step problem solving skills
The seven-step problem-solving process is a
structured approach to analyzing and resolving issues
effectively. Here's a breakdown of each step:
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1. Define the Problem
Purpose: Clearly identify and articulate the problem.
Actions:
Understand the issue's context and scope.
Ask questions like "What is happening?" and "Why is
this an issue?"
Use tools like the 5 Whys or brainstorming sessions to
pinpoint the root cause.
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2. Gather Information
Purpose: Collect data and insights to understand the
problem fully.
Actions:
Gather facts, figures, and stakeholder perspectives.
Observe processes, conduct interviews, or use surveys.
Avoid assumptions; rely on objective data.
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3. Generate Possible Solutions
Purpose: Brainstorm potential ways to resolve the
problem.
Actions:
Involve a team to foster creativity and diverse
perspectives.
Use tools like mind mapping or SWOT analysis.
Avoid evaluating ideas at this stage to encourage free
thinking.
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4. Evaluate and Select the Best Solution
Purpose: Analyze the feasibility and impact of each
option.
Actions:
Use criteria like cost, time, resources, and risks for
evaluation.
Conduct a pros and cons analysis for each solution.
Select the option that best addresses the root cause
and aligns with objectives.
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5. Develop an Action Plan
Purpose: Outline steps to implement the chosen
solution.
Actions:
Define specific tasks, timelines, and responsibilities.
Allocate resources and identify required tools or
support.
Create contingency plans for potential obstacles.
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6. Implement the Solution
Purpose: Put the action plan into practice.
Actions:
Execute tasks as per the plan.
Communicate progress and involve stakeholders as
needed.
Monitor implementation closely for adherence to the
plan.
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7. Monitor and Evaluate
Purpose: Assess the effectiveness of the implemented
solution.
Actions:
Collect feedback and measure outcomes against
objectives.
Identify successes and areas for improvement.
Adjust or refine the solution if necessary to achieve
desired results.
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Benefits of the Seven-Step Process
Provides a clear and systematic approach to
problem-solving.
Ensures the root cause is addressed rather than
symptoms.
Encourages collaboration and innovation.
Reduces risks and increases the likelihood of success.
Would you like a detailed example of how this process
can be applied?
Last modified: 9:37 am
