Answers – Chapters 3, 4, and 5

Chapter 3: Workplace Settings

True or False
1. F – Retirement residences are not financed by the government (they are private).

2. T – Support workers are responsible for ~80% of home care hours.

3. T – Some hospitals hire support workers.

4. F – In a community day program, support workers do not work independently.

5. T – Facilities require many tasks in limited time.

6. T – Lack of privacy can lead to loss of self-esteem.

7. F – Acute care is not the same as convalescent care.

Multiple Response
 8. Chronic illness:

1. A. Is ongoing
2. B. May worsen over time
3. C. Usually has no cure

 9. Acute illness:

4. A. Appears suddenly
5. C. Lasts a short period of time
6. D. Has severe symptoms

 10. Home care challenges:

7. A. Working on your own

8. B. Taking direction from professionals
9. D. Maintaining professional boundaries
10. E. Providing client safety
11. F. Providing for your own safety

Multiple Choice
11. Community day programs offer: A, B, C, D

12. Live-in facility provides care to: B, D

13. Goals of long-term care: B, C

14. Chronic illness examples: B, D

15. Acute illness examples: A, C, D

16. Subacute-care facility = A. Convalescent care

17. Community-based services means: C. Health care outside facility

18. Maintain boundaries by: B. Not discussing personal problems

19. Why ask for duties list: D. To understand job description

20. Restoring normal function aim: B. Rehabilitative care

21. Legal risk: B. Performing tasks outside role

22. In home care, support workers: B. Responsible for wide range of services

Matching
23. Progressive/life-threatening illness – C. Palliative care

24. Cannot care at home, no hospital – E. Long-term care

25. Temporary high support – A. Respite care

26. Immediate health issues – D. Acute care

27. Rehab post-surgery – G. Rehabilitation care

28. Therapies to restore independence – F. Subacute care

29. Mental health disorders – H. Mental health care

30. Care in homes – B. Home care

Chapter 4: Ethics

True or False
1. F – No formal code of ethics unique to support workers.

2. T – Clients may refuse treatments.

3. T – Justice = fairness to all clients.

4. F – Not okay to talk in locker room.

5. F – Not okay to accept dinner invitations.

6. F – Cannot discuss treatment with family.

7. T – Should not take sides.

8. T – Personal involvement harms impartial care.

Multiple Response
 9. Ethics refers to:

12. B. Beliefs (good/bad)

13. C. Rules of conduct
14. D. Moral principles

 10. Sample code of ethics:

15. A. Provide high-quality care

16. C. Value dignity
17. D. Respect client choices
18. E. Respect privacy/confidentiality
19. F. Do not misuse trust
20. H. Promote client safety

Multiple Choice
11. Four principles: – A. Autonomy, C. Justice, D. Beneficence, E. Nonmaleficence

12. Ethical decision-making includes: – All (A–G)

13. Ethics is: – A. Concerned with right/wrong behaviour

14. Ms. Burton waits to dress: – C. Autonomy

15. Refuses physical exam: – D. Refuse treatment

16. Refuses shower: – C. Find out why

17. Health care ethics: – D. Right and wrong conduct

18. Just treatment example: – A. Fairness

Matching
19. Seeking to do no harm – E. Nonmaleficence

20. Doing good – C. Beneficence

21. Abuse – D. Intentional harm

22. Treat all fairly – B. Justice

23. Accidental injury – F. Unintentional harm

24. Free choice – A. Autonomy

Fill in the Blanks
25. Respect autonomy, explain risks, report to supervisor.

Chapter 5: Legislation – Client’s and Worker’s Rights

True or False
1. T – Employment standards protect from harassment.

2. T – Libel is false written statements.

3. T – Unnecessary restraints = false imprisonment.

4. T – Civil laws = relationships between people.

5. F – Only client consents.

6. T – May refuse beyond scope.

7. T – Courtesy respects dignity.

8. F – Not okay to open client mail.

9. T – Respecting dignity encourages independence.

10. F – Do not encourage sharing personal info for interest.

11. T – Human rights legislation protects from harassment.

Multiple Response & Choice

12. Basic human rights in Canada: – A, C, D, F, G, I, J

13. Long-term care rights: – A, B, C, D, E, G, H, I, J, K

14. Show respect to clients: – A, B, E, F, G, H, I

15. Informed consent includes: – A–I (all)

16. Different values: – A. Respect client as individual

Other Questions
17. Consent form signature: – B. Refuse, not responsibility

18. Refuses treatment: – C. Find out what and why

19. Upset client: – A. Right to voice concerns

20. Client rights: – D. All of the above

21. Personal possessions: – C. Get client’s permission

22. Advance directive: – C. Legal document about future care

23. Legal right: – C. Entitled in Canada

24. Complaint about policies: – C. Inform supervisor

25. Living will: – D. Who receives property

26. Job safety: – C. Both employers and employees

27. An act = – C. Law

Matching & Fill Blanks

28. False written statement = Libel

29. Treatment with friend = Privacy

30. Body exposed = Exposed

31. Consent needed for others

32. Right to send/receive mail

33. Confidential info = Care; treatment

34. Failure = Negligence

35. Mail read = Invasion of privacy

36. Client denied activity = False imprisonment

37. Living will = Care

38. Dropped dentures = Negligence

39. Forced shower = Assault

40. Defamatory = Slander

41. Talking to other staff = Invasion of privacy

42. Protect from negligence = Documenting

43. Visiting family = Private

44. Ignored call bell = Negligence

45. False statements = Slander

46. Threatening touch = Assault

47. Touch without consent = Battery

48. Exposing private affairs = Invasion of privacy

49. Restrains = False imprisonment

50. Intentional harm = Intentional act

51. Will = Property

52. Should/should not = Ethics

53. Free choice = Autonomy

54. Legally responsible = Liable

55. Wrongful act = Tort

56. Body of laws = Legislation

57. Failing competence = Negligence

58. Touching without consent = Battery

59. False statements = Defamation

60. Specific law = Act

61. Something entitled = Right

62. Informed consent = Knowledge + understanding

63. Not reporting chest pain = Negligent act

64. Discussing with friend = Privacy

65. Protect privacy: knock, close doors, cover client, avoid gossip, secure records, not read
mail, no social media, only share with team

66. Causes of negligence: not reporting changes, not following procedures, ignoring safety

67. Laws that protect workers: Employment Standards Act, Human Rights, OHSA, WSIA,
Labour Relations, Privacy laws

68. Job safety = Both employers and employees

69. Will = property/assets; Living will = future health care